2019 JEEP CHEROKEE

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    transfer case awd

    7 stranded, 299 unsafe, 3 annoyance

    309
    incidents

    Mileage not reported in 84% of these reports - too few people reported an actual figure to show a reliable typical mileage.

    • "PTU UNIT IS DEFECTIVE. DEALERSHIP HAS HAD MY VEHICLE FOR A WEEK, ONLY TO CALL ME TO TELL ME TO PICK UP VEHICLE AND BRING IT BACK TO THEM NEXT WEEK FOR A LEVEL 3 MASTER MECHANIC TO WORK ON IT. THE VEHICLE WAS LEAKING ON MY DRIVEWAY WITH A 3 FOOT PUDDLE. I HAVE…"~1,200 mi, complaint #1501929
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that when the vehicle was started, the “Service FWD” warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there were chunks of meta…"~39,000 mi, complaint #2135457
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that while attempting to use the 4WD feature, the message “Service 4WD” was displayed, with an audible chime. The failure caused the vehicle to slide while driving in the snow. The vehicle was taken to…"~89,773 mi, complaint #2172286
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle randomly accelerated. The RPM had increased to a high level. The 4WD service message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the PTU needed…"~114,000 mi, complaint #1927645
    • "The contact owns a 2019 Jeep Cherokee. The contact stated while driving at slow speeds, the vehicle jerked with an abnormal grinding sound coming from the middle of the vehicle. The message "Service 4WD" was displayed. The contact pulled over to the side of th…"~145,591 mi, complaint #2076989
  2. #2

    engine stall or no start

    31 stranded, 269 unsafe

    300
    incidents
    Typical range: 3,500–32,500 mi

    Median 13,000 mi, based on 333 reports (44% had no usable mileage)

    • "I AM HAVING SIMILAR ISSUES THAT OTHER PEOPLE ARE HAVING. NO ACCELERATION, VEHICLE STALLING, THE CAR REVVING OVER 4-5K RPMS STOPPED AND FOOT ON BRAKE, RADIO ISSUES. WHAT I AM TRYING TO FIND OUT IS HOW CAN I GET FCA TO BUY BACK THIS LEMON. ALSO I WOULD LIKE SOM…"~500 mi, complaint #1656351
    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE STATIONARY, THE VEHICLE STALLED WITHOUT WARNING AND COMPLETELY LOST POWER. ON ANOTHER OCCASION, WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO GWIN…"~3,710 mi, complaint #1479107
    • "VEHICLE ENGINE SHUT OFF WHILE DRIVING AT AROUND 20-30MPH (STALLED OUT) AND FLASHED THE BATTERY LIGHT. HOWEVER, AFTER COMING TO A STOP AND PUTTING THE CAR INTO PARK, THE CAR STARTED BACK UP AND RESUMED NORMAL DRIVING CONDITIONS. AND THE BATTERY LIGHT DISSAPEARE…"~13,000 mi, complaint #1530896
    • "MY 16 MONTH OLD JEEP TURNS OFF WHILE YOU ARE DRIVING IT. THIS HAS OCCURRED TWICE IN THE PRIOR TWO WEEKS. NO WARNING LIGHTS--THE CAR JUST TURNS OFF COMPLETELY. I HAVE BEEN ADVISED THIS IS DUE TO A DROP IN OIL PRESSURE, BUT THE OIL PRESSURE LIGHT DOESN'T CO…"~31,750 mi, complaint #1660661
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the messages "Reset - Start Unavailable" and "START/STOP System Unavailable" were displayed. Additionally, the contact stated that while driving on another oc…"~82,000 mi, complaint #2234430
  3. #3

    transmission automatic

    2 stranded, 78 unsafe, 1 broken, 4 annoyance

    85
    incidents
    Typical range: 2,500–35,500 mi

    Median 11,500 mi, based on 62 reports (50% had no usable mileage)

    • "WHEN COMING TO A STOP OR ALREADY STOPPED (LIKE AT A TRAFFIC LIGHT) WHILE IN DRIVE, WHEN VEHICLE WILL RANDOMLY "LURCH". THE ENGINE WILL VERY QUICKLY REV AND ATTEMPT TO OVERPOWER THE BRAKES. THIS APPEARS TO HAPPEN MORE OFTEN IF AUTO START/STOP IS DISABLED. THERE…"~1,052 mi, complaint #1523004
    • "WHEN DRIVING DOWN HILLS AND MANUALLY DOWNSHIFTING TO MAINTAIN THE LEGAL SAFE SPEED THE TRANSMISSION WILL FREEWHEEL FOR SEVERAL SECONDS AROUND 45 MPH AND WILL NOT DOWNSHIFT UNTIL 53 MPH. AT FIRST SERVICE VISIT, DEALER UPDATED SHIFT PROGRAMMING FOR THE TRANSMIS…"~6,800 mi, complaint #1626930
    • "THIS IS THE 2ND TIME THE 2019 JEEP CHEROKEE COMPLETELY LOST POWER AND SHUT OFF WHILE DRIVING. ALL WARNING DASH LIGHTS CAME ON AFTER PULLING OFF THE ROAD PUT IN PARK AND RESTART. WARNING SAYS TRAN NEED SVC. ACC/FCW LIMITED FUNCTIONALITY. FRONTEND AND REAR COLLI…"~22,000 mi, complaint #1604111
    • "WHEN SHIFTING FROM REVERSE TO DRIVE THE TRANSMISSION HESITATES GOING INTO DRIVE 50% OF THE TIME THIS HESITATION USUALLY LASTS FROM 1 TO 3 SECONDS. DOESN'T HAPPEN EVERY TIME BUT IT DOES HAPPEN FREQUENTLY,"~40,700 mi, complaint #1702688
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 25V011000 (Power Train). The dealer performed a transmission flush, which the contact stated could cause additional i…"~137,000 mi, complaint #2170827
  4. #4

    battery and charging

    16 stranded, 44 unsafe

    60
    incidents
    Typical range: 2,000–37,000 mi

    Median 21,000 mi, based on 67 reports (42% had no usable mileage)

    • "I WAS STOPPED AT A RED LIGHT, WAITING TO TURN RIGHT AS I YIELDED TO OTHER TRAFFIC. I WAS SLOWLY MOVING FORWARD WHEN MY BATTERY LIGHT FLASHED AND MY CAR STALLED OUT AND STARTED ROLLING BACKWARD. I WAS IN A LOT OF TRAFFIC, SO I HAD TO PUT MY FLASHERS ON. A MAN O…"~585 mi, complaint #1496790
    • "WHEN SLOWING TO A STOP, MY CAR'S ENGINE SHUT OFF AND THE CAR DISPLAYED THE BATTERY WARNING LIGHT. I WAS ABLE TO RESTART THE CAR WITHOUT ISSUE AFTER A FEW SECONDS."~2,995 mi, complaint #1588555
    • ""TAKATA RECALL"FOR ABOUT A WEEK AND A HALF, THE BATTERY LIGHT FLASHED ONCE OR TWICE WHILE DRIVING, AND CLOSE TO TWO WEEKS WHILE DRIVING ALL POWER WAS LOST. THE VEHICLE JUST STOPPED IN THE MIDDLE OF THE ROAD, WHILE IT WAS STILL IN MOTION. THANK GOD I WAS NOT ON…"~20,000 mi, complaint #1592759
    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING THE VEHICLE, IT COMPLETELY SHUT OFF AND THE BRAKES, POWER STEERING, AND LIGHTING FAILED TO WORK. THE FAILURE OCCURRED WHILE DRIVING AROUND A MODERATE INCLINE. THE CONTACT GUIDED THE VEHICLE AND STOPPED A…"~31,000 mi, complaint #1626550
    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO WORLD JEEP ([REDACTED ADDRESS], STREWSBURY, NJ) WHERE IT WAS DIAGNOSED THAT THERE WAS A LOOSE BATTERY ELECTRICAL CABLE. THE CABLE WA…"~85,000 mi, complaint #1585823
  5. #5

    engine oil consumption

    2 stranded, 51 unsafe, 1 broken, 2 annoyance

    56
    incidents
    Typical range: 3,000–38,000 mi

    Median 19,000 mi, based on 57 reports (27% had no usable mileage)

    • "THE VEHICLE IS BURNING OIL. THERE ARE NO LEAKS ANYWHERE ON THE ENGINE COMPONENTS OR ON MY GARAGE FLOOR. I HAVE ALWAYS CHECKED MY OIL FAITHFULLY ON ALL MY VEHICLES AS I GO OUT OF TOWN ONCE A MONTH. WHEN I GOT THE VEHICLE BRAND NEW I IMMEDIATELY CHECKED THE F…"~700 mi, complaint #1505523
    • "THIS VEHICLE IS USING 4 QT OF OIL FOR EVER 3800 MILES TRAVELED. IT HAS A CAPACITY OF 5.5 QTS. THE OIL WARNING LIGHT DOES NOT COME ON WHEN THE OIL IS LOW. MY EXPERIENCE WITH THIS IS WHEN I WAS MAKING A HARD LEFT TURN THE CAR SHUT OFF WHILE DRIVING ON A BUSY…"~3,800 mi, complaint #1577688
    • "NHTSA PERSONNEL - I WANT TO REPORT A SERIOUS (SAFETY) PROBLEM WITH OUR 2019 JEEP CHEROKEE. IN THE LAST 2-3 WEEKS, MY WIFE HAS EXPERIENCED A SUDDEN STALLING OF THE CAR WITHOUT ANY WARNING OR NOTIFICATION. THIS IS A SERIOUS PROBLEM SINCE SHE WAS ON THE ROAD ON…"~14,341 mi, complaint #1703511
    • "2019 JEEP CHEROKEE WITH 2.4L MULTIAIR ENGINE IS CONSUMING OIL AT APPROXIMATELY 1 QUART / 1,000. WITHOUT ANY INDICATION THE VEHICLE WILL STOP WHILE DRIVING WHEN THE OIL LEVEL IS LOW. THIS LAST OCCURRED WHILE BRAKING TO MAKE A LEFT TURN ON A DIVIDED HIGHWAY.…"~32,500 mi, complaint #1708489
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that there was oil leaking from the vehicle. The contact stated that the 4-WD warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that oil was leaking from t…"~87,000 mi, complaint #2047221
  6. #6

    infotainment head unit

    24 unsafe, 32 annoyance

    56
    incidents
    Typical range: 500–18,000 mi

    Median 3,000 mi, based on 34 reports (54% had no usable mileage)

    • "WHEN FIRST STARTING THE SUV THE ENTERTAINMENT SYSTEM WILL SOMETIMES KEEP RESTARTING OR WHILE USING ANDROID AUTO OR APPLE PLAY THE SYSTEM FREAKS OUT AND WHILE DRIVING AND RESTARTS OR NOT WORK AT ALL UNTIL I RESTART THE TRUCK. ALSO HAVING ISSUES WITH MY SOUNDSYS…"~500 mi, complaint #1609742
    • "THE RADIO WILL SUDDENLY GO OUT AND MULTI-COLORED LINES WILL APPEAR ON THE LEFT SIDE OF THE SCREEN. SOMETIMES THE MUSIC WILL CONTINUE TO PLAY OTHER TIMES IT WILL NOT. IT SEEMS TO BE EFFECTING THE RUNNING LIGHTS ONLY ON ONE SIDE. THE TIME FRAME WHEN IT GOES O…"~1,000 mi, complaint #1465970
    • "UCONNECT SERVICE NOT WORKING PROPERLY AFFECTING ALL OPTIONS ON RADIO CONTROL PANEL MANAGED BY UCONNECT"~4,230 mi, complaint #1628423
    • "THE RADIO CUTS IN AND OUT ONLY ON FM STATION NOT ON AM OR IF YOUR PLAYING THROUGH BLUETOOTH OR AX CORD. I SEEN TONS OF COMPLAINTS ALL OVER THE INTERNET AND NOTHING IS BEING DONE ABOUT IT. WE ARE READY TO TAKE THE CAR BACK. PLEASE DO RECALL AND REPLACE RADIO. W…"~17,000 mi, complaint #1665173
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that the middle digital screen independently turned on the heat, radio, navigation system, A/C, and glitched. The Service 4-WD warning light was illuminated. The vehicle was taken to a local dealer, whe…"~91,000 mi, complaint #2129312
  7. #7

    engine internal

    12 stranded, 37 unsafe, 1 broken

    50
    incidents
    Typical range: 19,000–91,500 mi

    Median 70,500 mi, based on 48 reports (51% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 50-60 MPH, THE VEHICLE LOST POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS TAKEN TO ISLAND AUTO GROUP (LOCATED AT [REDACTED ADDRESS], STATEN ISLA…"~2,000 mi, complaint #1589902
    • "WHEN ACCELERATING AT 4000RPMS, THE VEHICLE SHAKES AND SPUTTERS AND BLOWS GRAY/BLACK SMOKE."~5,000 mi, complaint #1520314
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 60 MPH, the vehicle was jerking, and the engine revved inadvertently. The contact also stated that when she applied the brakes, a loud abnormal noise was heard. After parking the v…"~19,000 mi, complaint #1852765
    • "The contact owns a 2019 Jeep Cherokee Altitude. The contact stated that his daughter was driving at approximately 70 MPH when the vehicle stalled. The contact stated that no warning lights were illuminated prior to the failure. The vehicle was towed to an inde…"~40,507 mi, complaint #1976793
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 57 MPH and depressing the accelerator pedal, there was an abnormal grinding sound coming from the vehicle. There was an abnormal burning odor inside the vehicle. No warning light was…"~95,000 mi, complaint #2234348
  8. #8

    differential

    1 stranded, 44 unsafe

    45
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2019 Jeep Cherokee. The contact stated while the vehicle was at the dealer for a service appointment, the vehicle was diagnosed with a failed rear differential. The contact was informed that the snap ring was detached from the housing unit.…"~35,600 mi, complaint #2204794
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that he observed a puddle of fluid on his driveway. The contact checked and found that there was a crack around the rear differential housing. The contact stated that the fluid was coming from the crack…"~49,100 mi, complaint #1866505
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle, there was a humming sound coming from the rear of the vehicle. The following morning, the contact discovered that oil had leaked from the rear of the vehicle onto the g…"~128,553 mi, complaint #2081911
  9. #9

    control module

    1 stranded, 38 unsafe, 3 annoyance

    42
    incidents
    Typical range: 2,000–45,000 mi

    Median 10,000 mi, based on 39 reports (58% had no usable mileage)

    • "THIS VEHICLE HAS TOO MANY SYSTEMS INTEGRATED INTO AND CONTROLLED BY A SINGLE COMPUTER. AFTER ONLY THREE WEEKS (LESS THAN 600 MILES) THE RADIO WOULD NOT TUNE CORRECTLY AND WOULD SOMETIMES TURN OFF THE HEATER WHEN CHANGING A STATION. THIS IS NOT A SAFETY ISSUE…"~545 mi, complaint #1516497
    • "I HAVE HAD SEVERAL ISSUES WITH THIS CAR IT STARTED OUT WITH WHEN I WENT TO GO CHANGE THE RADIO ON THE TOUCH SCREEN THE SCREEN WAS SO HOT IT BURNT MY FINGER. I MADE AN APPOINTMENT WITH JLS JEEP AND THEY SAID THERE WERE A LOT OF RADIO CODES COMING UP SO THEY WE…"~4,500 mi, complaint #1475923
    • "I BOUGHT MY JEEP ON DECEMBER 12, 2018 FROM JT'S JEEP IN LEXINGTON SC. AT ROUGHLY 400 MILES, THE START/STOP SYSTEM LIGHT ILLUMINATED AND DISPLAYED A MESSAGE FOR SERVICE.I PARKED THE JEEP AND SHUT IT OFF, AND RESTARTED. WORKED FINE AFTER THAT. AT ROUGHLY 1,600 M…"~10,018 mi, complaint #1617341
    • "SOMETIMES THE CAR WON'T START THE WINDSHIELD WIPERS COMES ON WITHOUT THE SWITCH EVEN BEING TURNED THE EMERGENCY BRAKE SETS ITSELF THE VEHICLE WON'T GO INTO GEAR OR JUMPS INTO NEUTRAL ALL THE LIGHTS ON THE DASH BOARD COMES ON AND GOS CRAZY.. RADIO IS STATIC"~45,130 mi, complaint #1653902
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was a clunking sound coming from the vehicle while attempting to shift gears. There was no warning light illuminated. While driving at an undisclosed sp…"~82,000 mi, complaint #2178075
  10. #10

    steering electric assist

    1 stranded, 31 unsafe

    32
    incidents
    Typical range: 5,000–51,000 mi

    Median 17,000 mi, based on 37 reports (24% had no usable mileage)

    • "THE FIRST TIME I HAD A PROBLEM WITH THIS CAR WAS A FEW DAYS AFTER I RECEIVED IT IN DEC 2018. POWER STEERING WENT OFF WHILE I WAS DRIVING IT. THE DEALERSHIP WAS CLOSED SO I DID NOT BRING IT INTO THE DEALER UNTIL TWO DAYS AGO. SINCE THE CAR STARTED UP AND SHOWE…"~500 mi, complaint #1528579
    • "I BOUGHT THIS JEEP WITH 8 MILES ON IT. AT ABOUT 5,500 MILES WHILE DRIVING STRAIGHT THE STEERING SEEMS TO ALMOST HAVE A DEAD SPOT WHERE IT FEELS LIKE THERE IS LOSS OF CONTROL TO THE VEHICLE. THIS HAPPENS REPEATEDLY CAUSING POSSIBLE OVER CORRECT TRYING TO DETER…"~5,500 mi, complaint #1641384
    • "2019 JEEP CHEROKEE LIMITED 4 X 4, IN SERVICE ON 4/2019, WITH 13,700 MILES AS OF 10/27/19. IN LAST TWO DAYS STEERING WHEEL IS JERKING IN MY HANDS, AS THOUGH THE LANE SENSE FEATURE IS TRYING TO BRING VEHICLE INTO CENTER OF LANE. THAT FEATURE IS DISENGAGED AND IS…"~13,700 mi, complaint #1615830
    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THE VEHICLE WOULD NOT IMMEDIATELY RESPOND WHEN TURNING THE STEERING WHEEL. THE CONTACT INDICATED THAT THE STEERING WHEEL HAD TO BE TURNED APPROXIMATELY 1/4 OF AN INCH IN EITHER DIRECTION BEFORE THE…"~22,000 mi, complaint #1637842
    • "The contact owns a 2019 Jeep Cherokee. The contact stated while driving 35 mph, the electric power steering failed and the steering wheel ceased. The power steering assist warning light was illuminated. The contact drove the vehicle in manual steering mode to…"~65,000 mi, complaint #1748807
  11. #11

    airbag system

    30 unsafe

    30
    incidents

    Commonly reported, insufficient mileage data - n=15, median 22,000 mi, no reliable range below 25 reports.

    • "RECENTLY PURCHASED 2019 JEEP CHEROKEE LATITUDE FWD AIRBAGS FAILED TO OPEN AFTER T-BONED CUSSING SIGNIFICANT INJURIES. TRAVELING THE SPEED LIMIT WHEN HIT BY AUTO RUNNING THE RED LIGHT. INJURIES INCLUDE SKULL FRACTURE, CONCUSSION AND SHOULDER INJURY.*DT*DT*DT*DT…"~5,000 mi, complaint #1613632
    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING, THE AIR BAG INDICATOR REMAINED ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000. "~6,000 mi, complaint #1563739
    • "CAR WAS TOTALED OTHER DRIVER WAS A DUI FRONT PASSENGER LOWER AIR BAG DID NOT DEPLOY."~14,500 mi, complaint #1599177
    • "COMING UP ON RED LIGHT I ATTEMPTED TO BRAKE AND SLOW DOWN. PEDAL WENT TO THE FLOOR AND VEHICLE DID NOT SLOW. AIRBAGS DID NOT DEPLOY. PREVIOUS WARNING OF AIRBAG SYSTEM ISSUE WAS REPORTED TO HERTZ. AIRBAG LIGHT WAS NOT ON BEFORE ACCIDENT."~30,000 mi, complaint #1713972
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at approximately 55 - 60 MPH, the vehicle crashed into a deer. The air bags did not deploy upon impact. The contact sustained chest and back pain, but her daughter did not sustain any…"~81,555 mi, complaint #1812298
  12. #12

    other

    1 stranded, 17 unsafe, 8 annoyance

    26
    incidents

    Commonly reported, insufficient mileage data - n=23, median 66,000 mi, no reliable range below 25 reports.

    • "SINCE THE DAY I PICKED UP THIS 2019 JEEP CHEROKEE LIMITED TWO WEEKS AGO, THE HOOD SHAKES AND FLUTTERS IN CERTAIN DRIVING CONDITIONS CAUSING SAFETY CONCERNS. DRIVING INTO HIGH WINDS AND OVER 55 MPH, AIR GETS UNDER THE HOOD IN SUCH A WAY THAT IT SEEMS AS IF THE…"~500 mi, complaint #1560906
    • "CAR FIRE AFTER 40 DAYS OF NEW LEASE. PARKED IN DRIVEWAY AFTER A SHORT COMMUTE. VEHICLE IS A TOTAL LOSS ALONG WITH PERSONAL PROPERTY. DEALER OFFERED NO REMEDY; NO LOANER. PICTURES ATTACHED.*DT*JB"~1,000 mi, complaint #1523533
    • "ON JULY 27 2019 AT 12:39 AM MY 2019 JEEP CHEROKEE CAUGHT ON FIRE WHILE PARKED AT MY CONDO COMPLEX AT [REDACTED ADDRESS] IN WAYNE NEW JERSEY. THE VEHICLE HAD BEEN PARKED SINCE 4:30 PM ON 7-26-19. THERE WAS NO INDICATION OR WARNING LIGHTS THAT MAY HAVE INDICATED…"~6,500 mi, complaint #1594866
    • "The contact owns a 2019 Jeep Cherokee. The contact stated while driving 75 MPH, the hood on the driver's side unexpectedly opened. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware…"~15,000 mi, complaint #1866555
    • "SINCE I BOUGHT OUR 2019 JEEP CHEROKEE NEW, THE HOOD HAS HAD A BAD FLUTTER. IT FLUTTERS BAD ENOUGH THAT IT SETS OFF THE AUTO STOP/START LIGHT. HAVE HAD IT INTO THE DEALER AT LEAST 6 TIMES AND NO RESOLUTION. IT FLUTTERS SO BAD THAT IT SEEMS THE HOOD IS ACTUAL…"~30,000 mi, complaint #1735169
  13. #13

    acceleration loss or hesitation

    23 unsafe

    23
    incidents
    Typical range: 2,500–55,000 mi

    Median 19,000 mi, based on 43 reports (27% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, IT HESITATED, SPUTTERED, AND DID NOT ACCELERATE SEVERAL TIMES. THE VEHICLE WAS VERY HOT ON THE DRIVER'S SIDE BY THE CONTACT'S FEET. BAXTER CHRYSLER DODGE JEEP RAM LINC…"~1,348 mi, complaint #1601236
    • "TL* THE CONTACT LEASED A 2019 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS AND DEPRESSING THE BRAKE PEDAL, THERE WAS AN ABNORMAL CLICKING NOISE DETECTED. ADDITIONALLY, WHILE STOPPED OR ACCELERATING, THE VEHICLE HESITATED TO RESPOND AND IS…"~2,500 mi, complaint #1696970
    • "WHEN SLOWING DOWN AND STARTING BACK UP TO SPEED THE ENGINE AND TRANSMISSION ARE NOT IN SYNC CAUSING A HESITATION TO OCCUR NOT ALL THE TIME BUT SOMETIMES WHEN YOUR COMING ON TO THE INTERSTATE AND YOU GO TO ACCELERATE THIS HESITATION OCCURS WITCH GOOD BE DANGERO…"~6,300 mi, complaint #1717803
    • "WHILE COMING TO A STOP AT A FREEWAY ENTRANCE I SLOWED THEN WHEN I WAS ABLE TO ENTER THE TRAFFIC STREAM I ACCELERATED AND THERE WAS NO ACCELERATION OR WAS SLOWER THAN NORMAL. THIS HAS HAPPENED SEVERAL TIMES. THE CAR ENGINE IN NOT OFF BUT AT IDLE. THIS IS DANGE…"~20,100 mi, complaint #1681679
    • "The contact stated that while driving, the vehicle experienced a loss of power. The vehicle was taken to the dealer where diagnostic code read C14A7-97. The manufacturer was notified of the failure. The approximate failure mileage was 154,000. "~154,000 mi, complaint #2211886
  14. #14

    brake hydraulics

    17 unsafe

    17
    incidents

    Commonly reported, insufficient mileage data - n=19, median 3,000 mi, no reliable range below 25 reports.

    • "ON MARCH 29, 2019 AS I WAS DRIVING TO WORK AND WAS APPROACHING THIS INTERSECTION, THE LIGHT CHANGED TO YELLOW. WHEN I PUT MY FOOT ON THE BRAKES SO THAT I COULD STOP FOR THE LIGHT, THE BRAKE PEDAL WENT TO THE FLOOR. I WAS UNABLE TO STOP FOR THE LIGHT WHICH TURN…"~863 mi, complaint #1555715
    • "FCA RECALL. RECEIVED A NOTICE OF BRAKE RECALL THAT COULD CAUSE BRAKES TO FAIL AND CRASH, WITHOUT ANY ADVANCED WARNING. CALLED JEEP DEALER WHO TOLD ME THEY ARE UNWILLING AT THIS TIME TO PERFORM THE REPAIR, BECAUSE THEY ARE GIVING PREFERENCE TO THEIR IN STOCK,…"~1,745 mi, complaint #1493930
    • "BRAKE PEDAL FADING / FLUID LEAK UNDER ENGINE NEAR DRIVE SHAFT. BRAKE PEDAL MOVING CLOSER TO FLOOR OVER TIME. WHEN ENGINE RUNNING. LOOKS LIKE FRACTURE IN ALUMINUM CASTING? *TR"~4,149 mi, complaint #1671338
    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 15 MPH AND MAKING A RIGHT TURN, THE CONTACT LOST CONTROL OF THE REAR BRAKES. AS A RESULT, THE VEHICLE VEERED INTO THE OTHER LANE AND THE REAR WAS CRASHED INTO BY ANOTHER VEHICLE. THE AIR BAG DID NOT DEPL…"~8,000 mi, complaint #1543635
    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 75 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED AND TRAVELED TO THE FLOORBOARD. ADDITIONALLY, BRAKE FLUID LEAKED FROM THE REAR DRIVER'S SIDE WHEEL AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHI…"~14,000 mi, complaint #1588313
  15. #15

    parking brake

    17 unsafe

    17
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "ON 5/23/2019 MY WIFE WAS EXITING A PARKING LOT DRIVING FORWARD IN OUR 2019 JEEP CHEROKEE. SHE TURNED RIGHT INTO THE DRIVEWAY AND THEN STEERED RIGHT TOWARD THE CENTER LANE. THERE WERE NO CARS AROUND HER. SUDDENLY THE DASH LIT UP IN RED BRAKE, AND THE PARKING BR…"~2,600 mi, complaint #1568982
    • "THIS HAS HAPPENED ON TWO OCCASIONS ONCE ON THE HIGHWAY IN TRAFFIC AND YESTERDAY 8/28/19. BOTH TIMES WHILE THE CAR WAS IN DRIVE SITTING IN TRAFFIC THE CAR WOULD STOP AND THE PARKING BRAKE WILL ENGAGE AND AFTER FOLLOWING THE INSTRUCTIONS ON THE DASH THE BRAKE WI…"~10,000 mi, complaint #1598708
    • "The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 2 MPH in a parking lot, the parking brake inadvertently engaged and stopped the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicl…"~46,000 mi, complaint #1840696
  16. #16

    steering rack mechanical

    16 unsafe

    16
    incidents

    Commonly reported, insufficient mileage data - n=11, median 11,500 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL MADE AN ABNORMAL NOISE AND VIBRATED WHILE DRIVING. THE CONTACT ALSO STATED THAT THE RACK AND PINION AND STEERING SHAFT ALSO MADE AN ABNORMAL NOISE WHILE DRIVING. THE POWER TR…"~5,500 mi, complaint #1686523
    • "WHILE THE VEHICLE'S ENGINE IS RUNNING, REGARDLESS OF THE GEAR SELECTION, THERE IS A SLIGHT JERKING OF THE STEERING WHEEL. THIS JERKING OCCURS AT RANDOM WITH NO OTHER NOTICEABLE ISSUES. THIS ISSUE IS NOT "THROWING" A CODE AND DEALERSHIP IS CLAIMING THERE IS NO…"~9,000 mi, complaint #1637669
    • "TL* THE CONTACT RENTED A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE OVER 58 MPH. ALSO, THE STEERING WHEEL SWERVED TO THE LEFT AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE SPUN AROUND AND CAME TO A STOP ON THE OTHER…"~11,382 mi, complaint #1614330
    • "AROUND 2:30 AM ON DECEMBER 30, 2020 I WAS DRIVING HOME ON THE FREEWAY. IT WAS RAINING A LITTLE BIT BUT NOTHING TO WHAT I HAVE DRIVEN IN BEFORE. I SET MY CAR TO CRUISE AT 65 MPH WHEN ALL OF A SUDDEN MY STEERING WHEEL STARTED LOCKING UP. I FOUND THAT MY STEERIN…"~22,000 mi, complaint #1716379
    • "WHILE DRIVING, MOSTLY DOWN THE HIGHWAY, MY CHEROKEE WILL HAVE SLIPPING/BREAKAWAY INT THE STEERING TENSION. IT HAPPENS WHEN MOVING THE WHEEL IN BOTH DIRECTIONS. I DRIVE AN HOUR FOR WORK, AND IT HAPPENS PROBABLY [REDACTED ADDRESS]. THIS HAD HAPPENED PREVIOUSLY A…"~26,000 mi, complaint #1614944
  17. #17

    wiring harness

    1 stranded, 12 unsafe, 1 broken, 1 annoyance

    15
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "HEADLIGHT SEALS LEAK ( CODENSATION BUILD UP) CORRODING ELECTRICAL WIRES MAKING LTS WORK INTERMITTENLY. THIS IS AN PERPETUAL PROBLEM AS IT WAS A PROBLEM ON MY PAST JEEP. I NOTICED 2021 JEEPS ON LOTS (BRAND NEW) MANY HAD CONDENSATION INSIDE OF HEADLIGHTS. STATIO…"~4,500 mi, complaint #1724962
    • "TL* THE CONTACT RENTED A 2019 JEEP CHEROKEE. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, THERE WAS A BURNING ELECTRICAL ODOR COMING FROM THE FRONT OF THE VEHICLE. SUDDENLY, SMOKE BILLOWED FROM UNDER THE HOOD OF THE VEHICLE. IN A MATTER OF SECONDS, THE VE…"~11,000 mi, complaint #1529134
    • "I PURCHASED A 2019 JEEP CHEROKEE TRAILHAWK ON 11/11/2019. THAT SAME EVENING THE INSTRUMENT CLUSTER, UCONNECT, AND LIGHTS ALL CUT OUT WHILE I WAS DRIVING DOWN THE ROAD. THIS CAUSED THE ENGINE CONTROL TO BE CUT AND DTC'S FOR BRAKES, ESC, TRANSMISSION, AND THE SH…"~16,000 mi, complaint #1622713
    • "THE CAR COMPLETELY SHUT DOWN WHILE DRIVING AT NIGHT ON A SNOWY MOUNTAIN ROAD. ALL LIGHTS AND EVERYTHING COMPLETELY SHUT OFF. I WAS ABLE TO STOP IN THE OPPOSING LANE OF TRAFFIC AND RESTART THE VEHICLE BEFORE BEING STRUCK. THE VEHICLE ELECTRICAL SYSTEM CONTINUED…"~16,500 mi, complaint #1530249
    • "The contact owned a 2019 Jeep Cherokee. The contact parked the vehicle and went inside a restaurant for approximately 30 minutes. Upon returning to the vehicle, the contact opened the front driver’s side door as black smoke poured out of the vehicle. The conta…"~181,000 mi, complaint #2082645
  18. #18

    brake booster

    1 stranded, 11 unsafe

    12
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "WHILE FLAT TOWING OUR 2019 JEEP CHEROKEE LATITUDE PLUS 4X4 BEHIND OUR MOTOR HOME, THE EMERGENCY BRAKE ENGAGED ITSELF AND BEFORE WE COULD GET STOPPED IN ABOUT 1/2 OF A MILE, THE BACK TIRES AND WHEELS ON THE CAR WERE DESTROYED. THIS IS NOT A COMPLAINT NOR AM I L…"~2,500 mi, complaint #1585512
    • "1. ON 3 OCCASIONS (MOST RECENTLY 12-2-18) DURING BRAKING THE EMERGENCY BRAKE ENGAGES ITSELF AND THE ENGINE CONTINUOUSLY ENGAGES THE STARTER. UNABLE TO PUT VEHICLE IN PARK TURN OFF THE STARTER AND AFTER ABOUT 30-60 SECONDS ABLE TO PUT INTO PARK AND RESTART TH…"~14,100 mi, complaint #1525080
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was idling at a stoplight, the brake pedal was depressed, and the parking brake was activated unintendedly. The contact pressed the parking brake button, but the parking brake fai…"~30,000 mi, complaint #2113940
    • "THE VEHICLE HAS HAD THIS ISSUE 3X OVER THE PAST YEAR. THE FIRST INCIDENT OCCURRED WHEN THE CAR WAS PUT IN REVERSE AND WAS MOVING IN A BUSY PARKING LOT, THE EMERGENCY BRAKE CAME ON AND IMMEDIATELY HALTED THE CAR. WHEN TURNED OFF IT TURNED BACK ON AND WHEN PUT I…"~31,000 mi, complaint #1701695
  19. #19

    stability and traction control

    12 unsafe

    12
    incidents

    Commonly reported, insufficient mileage data - n=17, median 9,000 mi, no reliable range below 25 reports.

    • "VEHICLE LOCKS UP AND COMPLETELY DIES WHILE BEING DRIVEN AT HIGH SPEEDS. STEERING WHEEL LOCKS UP. MUST COME TO A STOP TO PUT IN PARK AND RESTART CAR."~1,247 mi, complaint #1528493
    • "MY 2019 JEEP CHEROKEE WILL JUST RANDOMLY SHUT OFF WHILE DRIVE I WILL LOSE POWER TO POWER STEERING AND ENGINE"~4,000 mi, complaint #1507361
    • "FOR THE THIRD TIME, THE VEHICLE HAS LOST POWER AT HIGHWAY SPEED. IT STARTS COASTING AND THE MOTOR RUNS BUT DEPRESSING THE GAS PEDAL HAS NO EFFECT. THE LAST TIME IT HAPPENED, WE WERE ON A CURVING MOUNTAIN ROAD AND ALMOST GOT RUN OVER BY AN 18 WHEELER. THIRD TIM…"~9,100 mi, complaint #1553513
    • "ELECTRICAL ISSUES. THE STOP/START AND STABILITY CONTROL GO OUT WHILE DRIVING. SEEMS TO BE RANDOM. THIS HAPPENS WHILE DRIVING. DEALERSHIP SAYS NOTHING IS WRONG. I'VE CAPTURED DATES AND TIMES THIS HAS HAPPENED AND IT'S FREQUENT - SEVERAL TIMES A WEEK. ONE TIME I…"~16,500 mi, complaint #1580467
    • "ELECTRONIC STABILITY CONTROL" LIGHT COMES ON AND EITHER THE CAR FAILS TO ACCELERATE PROPERLY (EVEN AFTER TURNING CAR OFF AND ON) OR THE CAR SHUTS OFF AND WON'T RESTART. WHEN THE CAR WON'T RESTART, YOU CAN'T EVEN PUT THE CAR IN NUETRAL TO PUSH IT OUT OF THE WAY…"~40,000 mi, complaint #1735556
  20. #20

    driveshaft axle cv

    2 stranded, 8 unsafe

    10
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "AFTER DRIVING AT FREEWAY SPEEDS OF 60-70 MPH, THE STEERING BEGINS TO PULL TO THE RIGHT CONTINUOUSLY. THEN, WITHOUT WARNING, IT WILL SUDDENLY PULL TO THE LEFT, THEN RIGHT, THEN THE STEERING WHEEL WILL START TO WOBBLE AND SHIMMY AND A SENSE OF LOSS OF CONTROL O…"~8,988 mi, complaint #1606807
    • "IT FEELS LIKE IT IS SLIPPING WHEN YOU ARE TAKING OFF AND TURNING THE WHEEL ON ANY TYPE OF TERRAIN"~12,547 mi, complaint #1601108
  21. #21

    starter

    2 stranded, 8 unsafe

    10
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "THE AUTO START/STOP FEATURE KICKS IN AS NORMAL, HOWEVER THE CAR DOES NOT START BACK AFTER DOING SO. THIS DOES NOT HAPPEN EVERY TIME BUT HAPPENS OFTEN ENOUGH TO CAUSE ISSUES, LIKE IN TRAFFIC, AND ON SLOPS. THE BRAKES LOCK UP, AND I HAVE MORE THAN ONCE STARTED R…"~3,456 mi, complaint #1495190
    • "IGNITION NOT STARTING AT ALL WHILE PUSHING STARTER BUTTON AND PRESSING BRAKE PEDAL. JEEP HAS BEEN IN THE SHOP SEVERAL TIMES. KEY FOBS REPLACED, STARTER BUTTON REPLACED AND RECEIVER HUB REPLACED. JEEP CONTINUES TO HAVE THIS PROBLEM INTERMITTENTLY OVER THE L…"~4,000 mi, complaint #1587922
    • "VEHICLE WOULD NOT START. HAD IT TOWED TO THE DEALERSHIP AND THEY REPLACED THE PARK/NEUTRAL SAFETY SWITCH."~5,200 mi, complaint #1511268
    • "JUST PURCHASED 2019 JEEP CHEROKEE TRAILHAWK THIS WEEK. IT HAS 27000 MILES ON IT. WENT TO FILL GAS TANK AT GAS STATION; JEEP WOULDN'T START. I HAD TO USE THE REMOTE START OPTION TO START WHILE SITTING IN THE JEEP WHICH LED THE HORN TO BLOW CONTINUOUSLY."~27,000 mi, complaint #1719966
    • "THE STARTER WENT BAD AROUND 40,000 MILES. SOMETIMES IT STARTS OTHER TIMES IT TAKES HOURS TO START. I ALWAYS GET A NOTIFACTION THAT SAYS STARTER PROTECTION MODE ENGIN WARMING AFTER A FEW FAILED START ATTEMPTS. THE CAR STALLS OUT OFTEN. ANY TURNS SHUT THE CAR O…"~40,000 mi, complaint #1703391
  22. #22

    throttle and pedal

    10 unsafe

    10
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "CHECK ENGINE ,SERVICE THROTTLE MESSAGES COME ON LOSS OF THROTTLE WHEN DRIVING CITY SPEEDS"~650 mi, complaint #1497978
    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHEN USING THE START BUTTON FOR THE VEHICLE, IT WOULD HESITATE TO START INSTEAD OF STARTING IMMEDIATELY. THE CONTACT THEN STATED THAT WHILE DRIVING AT HIGHWAY SPEEDS THE VEHICLE WOULD HESITATE…"~1,000 mi, complaint #1639931
    • "2019 JEEP CHEROKEE LIMITED 2.4L TURBO. DRIVING WITH CRUISE CONTROL SET THE CAR WILL SUDDENLY ACCELERATE, RPM'S WILL INCREASE BY 2000 AND WILL NOT SLOW DOWN UNTIL CRUISE IS DISENGAGED. ALSO WHILE DRIVING IN CITY IN SURFACE ROADS WITHOUT CRUISE CONTROL, THE CAR…"~20,000 mi, complaint #1637253
  23. #23

    brake pads and rotors

    9 unsafe

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "BREAKS FEEL WORN OUT AND WHEN I BREAK YOU CAN HEAR NOISE.ALSO THE DISC LOOK WORN OUT AND VEHICLE IS BEGINNING TO DRIVE POORLY."~5,000 mi, complaint #1562078
    • "2019 JEEP CHEROKEE 4X4 LATITUDE WITH 15500 MILES..BRAKE PEDAL PULSATING WHEN STOPPING..FRONT ROTORS WARPED BAD..DEALER REPLACED FRONT PADS AND ROTORS"~15,500 mi, complaint #1681102
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that while driving downhill at approximately 30 MPH, the brake pedal was depressed and went to the floorboard. The contact stated that an excessive amount of pressure on the brake pedal was needed befor…"~15,500 mi, complaint #1774719
  24. #24

    engine cooling

    8 unsafe, 1 annoyance

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WHEN IN MOTION OR PARKED, TURNING ON MY HEATER, MY SCREEN SHOWS ENGINE OVER HEATING. I'VE CHECKED COOLANT AND OIL LEVELS AND ARE WELL OVER HALF FULL. . MY CAR IS LESS THAN 3 MONTHS OLD, SO THIS ISSUE SHOULD NOT BE HAPPENING. I'VE SEARCHED THE INTERNET AND IT…"~2,100 mi, complaint #1550202
    • "The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the vehicle was previously taken t…"~38,000 mi, complaint #2096823
  25. #25

    unintended acceleration

    9 unsafe

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "WHEN MY VEHICLE IS IN MOTION, DRIVING THROUGH CITY STREETS, AND I TRY TO APPLY THE BREAK IT ACCELERATES INSTEAD. THE RPM'S WILL REACH 4000 OR 5000 AND HOLD THERE. I WAS TOLD BY CHRYSTLER TO APPLY THE GAS QUICKLY THEN BREAK WHEN THIS HAPPENS TO STOP MY VEHICLE.…"~600 mi, complaint #1554998
    • "TL* THE CONTACT LEASED A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT PRIOR TO THE FAILURE THE KEY FOB WAS LOCKED INSIDE THE VEHICLE, HOWEVER ONCE THE VEHICLE WAS OPENED SHE STARTED THE VEHICLE AND SHIFTED TO REVERSE. THE REVERSE ALERT AUDIO CHIMED AND THE BRA…"~1,070 mi, complaint #1647419
    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE BATTERY WAS REPLACED THREE TIMES AND THE TRANSMISSION CONTROL MODULE WAS RESET THREE TIMES. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE ENGINE REVVED UP. THE CONTACT REMOVE…"~5,000 mi, complaint #1667963
    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE AT A STOP, THE VEHICLE ACCELERATED FORWARD WITHOUT WARNING AND CAUSED A FRONT END COLLISION. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED INJURIES AND RECEIVED ME…"~10,000 mi, complaint #1562452
    • "I WAS SITTING IN TRAFFIC ON THE 105 FREEWAY, AT APPROXIMATELY 2-3 MILES PER HOUR, AND MY CAR SUDDENLY LUNGED FORWARD HITTING THE OTHER CAR IN FRONT OF ME, MY FOOT WAS ON THE BRAKE THE ENTIRE TIME. TIME OF OCCURRENCE WAS JAN 28, 2019 APPROXIMATELY 2:30PM."~14,000 mi, complaint #1534912
  26. #26

    door latch and hinge

    7 unsafe, 1 annoyance

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE HOOD SHIMMIED AND SHUDDERED. THE CONTACT WAS CONCERNED THAT THE HOOD LATCH WOULD DETACH AND IMPACT THE DRIVER WHILE THE VEHICLE WAS IN OPERATION. WATERTOWN FORD CHRYSLER ([REDACTED AD…"~4,000 mi, complaint #1586030
    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE REAR HATCH DOOR ERRONEOUSLY OPENED CAUSING THE DOG TO FALL OUT OF THE VEHICLE. THE CONTACT INDICATED THAT THE FAILURE HAD OCCURRED ON MULTIPLE OCCASIONS.…"~13,000 mi, complaint #1727729
    • "The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the inside of the front driver’s side door filled up with water while it was raining. No warning light was illuminated. The vehicle was taken to a dealer to be dia…"~44,200 mi, complaint #2031161
  27. #27

    wheel or rim

    1 stranded, 7 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "CONTINENTAL TIRES MODEL 225 /60R 18 SIDE WALL COLLAPSED. CAR HAS ONLY 5000 MILES . NUMEROUS SAME COMPLAINTS ON CONSUMER AFFAIRS . CONTINENTAL TIRES ARE A HAZARD AND SHOULD BE RECALLED, THE CAR WAS IN MOTION GOING ABOUT [REDACTED ADDRESS]"~5,000 mi, complaint #1604045
    • "CONTINENTAL PRO CONTACT TX TIRE-DOT A35L WBJD A18 CONTINUAL AIR LEAKAGE PROBLEM FOR THE PAST 6 MONTHS. 4 TO 5 LBS LOST EACH WEEK. 16,000 MILES ON THE TIRE AND HAD TO REPLACE WITH NO SUPPORT FROM CONTINENTAL DEALER. COULD NOT FIND LEAK AND WOULD NOT AMORTIZE TH…"~16,000 mi, complaint #1683079
    • "TL* THE CONTACT OWNED A 2019 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT WHILE DRIVING ON A DAMP ROAD AT 45 MPH, THE VEHICLE INDEPENDENTLY WENT INTO PARK WHICH CAUSED THE WHEELS TO LOCK AS SEVERAL UNKNOWN WARNING LIGHTS APPEARED ON THE INSTRUMENT PANEL. DU…"~60,000 mi, complaint #1692368
  28. #28

    abs module

    7 unsafe

    7
    incidents

    Commonly reported, insufficient mileage data - n=18, median 9,500 mi, no reliable range below 25 reports.

    • "I HAVE A 2019 CHEROKEE WITH APPROX 18500 MILES ON IT. I HAVE HAD THE EBS (EMERGENCY BRAKE SYSTEM) COME ON WHILE IDLING AT A STOPLIGHT 5 TIMES. THE DEALERSHIP HAS NO IDEA WHAT IS GOING ON. THE HANDLE TO RELEASE IT DOES NOT RESPOND. IT APPEARS TO HAPPEN WHEN…"~18,300 mi, complaint #1576426
    • "The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact stated several warning lights illuminated. In addition, the contact stated that the steering wheel failed to function as intended. The contact stated…"~69,000 mi, complaint #2044847
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 50 MPH, the brakes were erroneously activated, causing the vehicle to stop abruptly in the middle of the road. During the failure, the messages "Service Emergency Brake"…"~100,000 mi, complaint #2026851
  29. #29

    alignment and pull

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, WHETHER IN FIRST OR SECOND GEAR, THE VEHICLE STEERED LEFT UNINTENTIONALLY. THE VEHICLE WAS TAKEN TO BLAKE FULENWIDER CHRYSLER DODGE JEEP RAM BEEVILLE ([REDACTED ADDRESS], BEEVILLE, TX 781…"~1,010 mi, complaint #1504266
    • "WHEN TRAVELING DOWN THE HIGHWAY AT SPEEDS ABOVE 35 MPH, THE STEERING FEELS LIKE IT IS ABNORMALLY DIFFICULT TO KEEP CENTERED IN THE LANE. THEN THE VEHICLE STARTS TO DRIFT EITHER LEFT OR RIGHT AND WHEN I TRY TO CORRECT IT BACK TO CENTER LANE IT HAS SOME RESISTAN…"~7,000 mi, complaint #1658122
    • "WHEN DRIVING AT HIGHWAY SPEEDS, THERE IS ALMOST LIKE A "DEAD SPOT" IN THE STEERING. MAKING SMALL WHEEL ADJUSTMENTS WITHIN YOUR OWN LANE, IT ALMOST FEELS AS IF YOUR TIRES BREAK LOOSE, BUT ON DRY PAVEMENT. WHEN THE STEERING THEN CATCHES, IT CAN CAUSE A SMALL J…"~10,000 mi, complaint #1634146
    • "JEEP HAS BEEN TAKEN TO THE DEALERSHIP 3 TIMES FOR THIS PROBLEM. FIRST TIME THEY COULDN'T DIAGNOSE IT, AFTER SUBMITTING A PROBLEM ON HERE DEALER FINALLY TOOK THE TIME TO LOOK INTO IT. AFTER TAKING IT BACK AGAIN THEY ENDED UP KEEPING THE CAR FOR 1 WEEK AND THEY…"~12,000 mi, complaint #1667919
  30. #30

    hv system fault reduced power

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "MY 2019 JEEP CHEROKEE LOSES POWER AND WILL NOT ACCELERATE. THE FIRST TIME IT HAPPENED THERE WAS ONLY 2400 MILES ON IT. IT SLOWED BY ITSELF AND WHEN THE GAS WAS PRESSED IT JUST KEPT SLOWING AND THE RPMS REVVED TO 5000 AND IT WOULD NOT GO ANYWHERE. HAD TO PUT IN…"~2,400 mi, complaint #1533800
    • "WHILE DRIVING 80MPH ON THE HIGHWAY, MY 2019 JEEP CHEROKEE WENT INTO COMPLETE FAILURE MODE. THE POWER IN THE VEHICLE FAILED, I WAS NO LONGER ABLE TO ACCELERATE. LUCKILY I WAS ABLE TO DODGE MY WAY THROUGH TRAFFIC AND GET OFF THE HIGHWAY AND INTO SAFETY. AFTER 48…"~6,000 mi, complaint #1521129
  31. #31

    software or update

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "VEHICLE WILL RANDOMLY SHUT OFF WHEN DRIVING. THE CRUISE CONTROL WILL NOT KICK IN WHEN YOU ARE GOING STRAIGHT OR UP A HILL... BUT DON'T WORRY IT WILL KICK IN WHEN YOU ARE GOING DOWN A HILL! THE RADIO WILL DO WHATEVER IT WANTS FROM BLASTING MUSIC TO TURNING YOUR…"~25,000 mi, complaint #1616628
    • "WHEN COMING TO A STOP IN THE VEHICLE, THE 2019 JEEP CHEROKEE (BOUGHT USED AT 52,000MI) AT 59,000MI NOW POWERS OFF RANDOMLY. APPARENTLY THIS IS DUE TO A SOFTWARE ISSUE THAT WAS RECALLED, BUT I DO NOT SEE MY VIN AVAILABLE FOR SERVICE. THIS IS UNACCEPTABLE AS I A…"~59,000 mi, complaint #1719405
  32. #32

    glass and windshield

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "1/23/19 8:10 AM FRONT GLASS PANEL OF PANORAMIC SUNROOF EXPLODED WHILE DRIVING ON THE FREEWAY. THERE WAS NO ROCK OR OBJECT THAT HIT MY VEHICLE, JUST AN EXPLOSION TYPE NOISE. I PULLED OFF THE FREE AND FOUND NO OBJECTS IN THE SUNROOF WELL. I WENT DIRECTLY TO T…"~3,800 mi, complaint #1533809
    • "REPEATED WINDSHIELD CHIPS AND CRACKS 3 IN 1 MONTH. REPLACED THE WINDSHIELD, NOW 4 MORE IN 2 MONTHS. HAVE ONLY HAD VEHICLE 3 MONTHS."~27,000 mi, complaint #1703479
  33. #33

    adas collision warning

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "ON 7/12/2020. MY 2019,JEEP CHEROKEE LATITUDE 4X4. THE ELECTRICAL SYSTEM ENGAGED THE EMERGENCY BRAKES AND WHEN I ATTEMPTED TO DISENGAGE THE SYSTEM RE-ENGINEERING AND VEHICLE CAN NOT MOVE DUE TO THIS. AND I DON'T KNOW WHY AND HOW SAFE THIS MY BE IF IT HAPPENED O…"complaint #1676453
    • "The car was being operated by my daughter Nicole on the highway when the car in front of her stops suddenly. The collision avoidance system did not engage there was no warning and the brakes did not automatically engage. It resulted in a minor rear end collisi…"complaint #1767415
    • "Automatic brakes suddenly came on. Huge BRAKE busy road and could not get the car going "complaint #2058187
    • "My 2019 jeep Cherokee latitude only had 25000 miles on it when i bought it. Within a month the emergence break would come on by itself randomly while driving or beginning to accelerate from a parked or stopped state. Vehicle also can be parked completely leve…"complaint #2123444
  34. #34

    instrument cluster

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "AT TIMES THE DASHBOARD LIGHTING AND THE TOUCH SCREEN MONITOR GOES DARK; CREATING A SAFETY CONDITION BY WHICH I CANNOT DETERMINE HOW FAST I AM GOING AND IT DOES NOT ALLOW FOR ANY OF THE SAFETY ITEMS TO BE IDENTIFIED PROPERLY. THIS CONDITION HAS OCCURRED AT NIGH…"~8,100 mi, complaint #1652443
    • "OUR 2019 JEEP CHEROKEE LIMITED HAS JUST OVER 12K MILES. THE INSTRUMENT CLUSTER (DASHBOARD, RADIO SCREEN DISPLAY, AND GEAR SHIFT LIGHTS) GO BLACK OR DARK GREY, AND WE HAVE NOTHING DISPLAYED - SPEEDOMETER, GAS GAUGE, CLIMATE CONTROLS, MESSAGES, OR ANY OTHER SAF…"~12,600 mi, complaint #1726965
  35. #35

    noise or vibration unspecified

    2 unsafe, 2 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "HOOD VIBRATES AT HWY SPEEDS. HOOD IS MADE OUT OF ALUMINUM. DEALER SAYS IT IS DOUBLE LATCHED. ALL VEHICLES HOODS ARE DONE LIKE THAT. WHEN A SEMI PASSES YOU IT IS SO BAD YOU THINK IT IS GOING TO FLY OPEN. VEHICLE WEIGHS 150 POUNDS LESS THAN THE 2018 MODEL. NEED…"~1,100 mi, complaint #1594038
    • "WHEN DRIVING DOWN EITHER SMOOTH OR ROADS THAT ARE MUCH MORE BUMPY THEN AVERAGE THERE IS THIS LOUD NOISE THAT SOUNDS LIKE SOMETHING IS LOOSE WHEN I DRIVE WITH MY PANORAMIC ROOF CLOSED, IF IT'S OPEN YOU CAN'T SEEM TO HEAR IT. I'M AFFORD IT'S GOING TO LEAD INTO A…"~3,000 mi, complaint #1609741
  36. #36

    power steering hydraulic

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "THE POWER STEERING JUST RANDOMLY WENT OUT ON A NEW PRE CERTIFIED VEHICLE FROM CAR MAX WITH 51K MILES. MAKES IT IMPOSSIBLE TO TURN"complaint #1676194
    • "I WAS DRIVING VERY SLOWLY, TURNING THE CORNER OF MY STREET WHEN POWER STEERING FAILED, LIGHT SAYING POWER STEERING NEEDS SERVICING CAME ON. I COULDN'T CONTROL THE STEERING, HIT THE CURB, IT TOOK OUT A CHUNK OF THE TIRE AND BENT THE RIM. I BACKED UP AND WITH GR…"complaint #1681669
    • "I’m having power steering issues , when i start my vehicle the power steering light comes on and my steering wheel locks up "complaint #2112631
    • "Driving from Pittsburgh to Philadelphia, then To DC, then VA, power steering service show up and caused my jeep hard to turning. Completely unexpected. I just got them 2 month ago. "complaint #2135814
  37. #37

    seatbelt and pretensioner

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact's grandson owns a 2019 Jeep Cherokee. The contact stated that the passenger’s side front seat belt failed to lock as designed. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the seat…"~60,000 mi, complaint #2023185
  38. #38

    ac compressor and refrigerant

    1 unsafe, 1 broken, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "THE A/C DOES NOT WORK AT ALL , THE CAR IS ONLY 2 YEARS OLD ."~50,000 mi, complaint #1733095
  39. #39

    backup camera

    1 unsafe, 2 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "BACK UP CAMERA FAILS TO WORK WHEN SHIFTED IN REVERSE FROM TIME TO TIME. HAS HAPPENED 6 TIMES SINCE VEHICLE WAS PURCHASED."~13,200 mi, complaint #1686731
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that while reversing, the rear-view camera displayed a distorted image. The vehicle was taken to the dealer, who determined that the rear-view camera needed to be replaced. The vehicle was not repaired.…"~49,000 mi, complaint #2179763
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that while his wife was reversing, the backup camera failed to operate, and as a result, the driver crashed into another vehicle. The rear glass shattered on impact. The rear bumper was damaged. There…"~62,000 mi, complaint #2064690
  40. #40

    cruise control conventional

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 64 MPH WITH THE CRUISE CONTROL ACTIVATED, THE RPMS INCREASED TO 5,000 AND THE VEHICLE ACCELERATED TO 89 MPH. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE DID NOT DECELERATE. ONCE THE CRUISE CO…"~2,000 mi, complaint #1515096
  41. #41

    engine mounts

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "2ND REPORT FOR TRANS ISSUES NOW. REPROGRAMMING FROM DEALERSHIP DID NOT WORK FROM 1ST TRY AT REPAIR. AND HAD TO REPLACE MOTOR MOUNT DUE TO TRANS ISSUE. CAR TRIES TO LUNGE WHEN STOPPED AT TRAFFIC LIGHT. DOWNSHIFTS AND STAYS WHILE ON EXPRESSWAY, HAVE TO SLOW DOWN…"~1,966 mi, complaint #1553055
    • "3RD TIME NOW VEHICLE IN THE SHOP FOR SAME, VEHICLE LUNGES AGAINST THE BRAKES WHILE AT A STOP LIKE AT A TRAFFIC LIGHT OR PULLED INTO GARAGE. THERE IS ALSO NOTABLE CLUNKING WHILE DEPRESSING THE ACCELERATOR (LAST TIME IN SHOP WAS TOLD IT WAS A MOTOR MOUNT). FCA C…"~2,186 mi, complaint #1562526
    • "WHILE TRAVELING ON THE INTERSTATE AND PASSING SEMI-TRUCK TRAILER'S THE 2019 JEEP CHEROKEE HOOD VIBRATES EXCESSIVELY UP AND DOWN (I-70 SPEED LIMIT IS 75 MPH). THE UP AND DOWN HOOD VIBRATION ACTION CAUSES THE A STOP / START MESSAGE TO APPEAR IN THE INSTRUMENT CL…"~3,000 mi, complaint #1560222
  42. #42

    interior trim

    1 unsafe, 2 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "PLASTIC DOOR TRIM IS COMING OFF EXTERIOR OF VEHICLE. NOTICED WHILE WASHING THE VEHICLE. THE DRIVER SIDE SUN VISOR ALSO RIPPED OUT OF HEADLINER AFTER A HANDFUL OF USES. THE FIRST TIME WAS WHILE DRIVING. COMPLETELY DANGEROUS AS IT TAKES 2 HANDS TO PUT IT BACK UP…"~7,000 mi, complaint #1580428
  43. #43

    lighting exterior

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "THE TAIL LIGHTS BECOME CLOUDED DUE TO CONDENSATION THAT APPEARS AFTER THE RUNNING LIGHTS HAVE WARMED UP THE INSIDE OF THE TAIL LIGHT HOUSING. THIS OCCURS IN ALL WEATHER CONDITIONS. CONDENSATION DOES DISSIPATE OR FADE AWAY WHEN LIGHTS AND THE CAR HAVE BEEN TU…"~1,000 mi, complaint #1542139
    • "MANY CHEROKEE OWNERS 2019 ARE COMPLAINING IN ALL FORUMS THAT TAILLIGHTS GET WET WITH SIMPLE RAIN. IF YOU ALL DEALER THEY SAY CHRYSLER INFORMS THAT IT IS NORMAL BEHAVIOR UNLESS THEY ARE MORE THAN 24 HRS AFTER WET. WHEN ASKED IF THIS WILL LEAD TO FAILURE, CORR…"~1,200 mi, complaint #1654797
  44. #44

    sunroof

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, there was an abnormal popping sound coming from the vehicle. The contact pulled over to the side of the road to inspect the vehicle and discovered that the sunroof had shattered wi…"~70,000 mi, complaint #2060723
  45. #45

    suspension struts shocks

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "THE JEEP JERSEY ALOT STOP AND START I THOUGHT SOMEONE AND HIT ME FROM BEHIND. GOING UP HILLS IT JENKS. I HAD TO REPLACE A SHOCK LAST MONTH THAT WAS LEAKING AND I BOUGHT THIS VEHICLE BRAND NEW ."~30,000 mi, complaint #1700505
    • "I DRIVE A 2019 JEEP GRAND CHAROKEE LATITUDE. I APPROACHED A STOP LIGHT LAST MONTH AT A MAJOR INTERSETION AND THE ENGINE SHUT OFF. THE CAR BEHIND ME ALMOST REARENDED ME WITH MY NEW BORN. OMG THIS CAR IS NOT SAFE TO DRIVE IF IT JUST SHUTS OFF FOR NO REASON. LATE…"~40,000 mi, complaint #1732612
  46. #46

    tire failure

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WHILE DRIVING EAST ON INTERSTATE 70, I HAD A BLOWOUT. AFTER LOOKING AT THE REMAINING TIRES, IT SEEMED THAT THEY WERE ALL PRETTY WORN - IF THEY HAVE THE MINIMUM 2/32 TREAD REMAINING, THEY BARELY DO. I FEEL THAT A PROPER SAFETY INSPECTION WAS COMPLETED BEFORE EN…"~41,000 mi, complaint #1694769
  47. #47

    unknown

    1 stranded, 2 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "ChatGPT You said: My jeep 2019 is losing power and steering which lead em.to.collide with a pole to stop the vehicle in was going around 30 mph and the brakes also stopped working write me a complaint answering these questions with my story What component…"complaint #2061941
    • "UNKNOWN I have had the vehicle act as if it wanted to shut down. Received notice of recall and the safety hazard. Have contacted dealership to inquire about remedy 30 days after the recall with very little information given at this time. I was told no parts. A…"complaint #2067021
    • "Received an initial letter about the recall in January 2025 -with no resolution offered.. warning light went on in the vehicle on August 24, 2025. Took a vehicle to dealership today, August 25th. Dealer has informed me there is no fix, no timeline on a fix, bu…"complaint #2124043
  48. #48

    wiper and washer

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "VISIBILITY DISTORTED IN RAINY CONDITIONS DUE TO INSUFFICIENT WINDSHIELD WIPERS AND OR COATING ON GLASS. VISIBILITY DIRECTLY IN FRONT OF ME WHEN DRIVING GETS DISTORTED WITH MINIMAL RAINFALL CAUSING A DANGEROUS DRIVING CONDITION. USING NO WINDSHIELD WIPERS IS BE…"~3,000 mi, complaint #1568177
    • "THE PROBLEM IS A SMUDGE ON THE DRIVERS SIDE AT EYE LEVEL WHEN THE WIPERS RETURNED TO THE ORIGINAL POSITION. WE REPLACED THE WIPERS FIRST WITH THE MOST EXPENSIVE WE COULD FIND AND THAT DID NOT FIX THE ISSUE SO THAT IS WHEN THE DEALERSHIP BENNY BOYD OF LAMPASIS…"~4,700 mi, complaint #1563123
    • "IT STARTED RAINING YESTERDAY AND WHEN THE WIPERS WERE TURNED ON THE DRIVERS SIDE WENT ACROSS LIKE SOMEONE BENT IT RIPPED IT OFF. WE STOPPED AT A GAS STATION TO FIX IT LONG ENOUGH TO GET TO A OREILLYS AND HAD THE BLADES REPLACED. LUCKILY IT STOPPED RAINING AND…"~26,000 mi, complaint #1674618
  49. #49

    engine turbo supercharger

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "IN MOTION. PROBLEM WITH VEHICLE, ANY SPEED, ESPECIALLY CRUISE CONTROL ON. SPEED SET AT [EX) 25 MPH, TRAVELING DECLINE JEEP DOWNSHIFTS FROM 6TH. GEAR TO 3RD. GEAR. RPM JUMPS TO 4200 FROM 1500 RPM. ENGINE STARTS RACING AS TURBO KICKS IN. TRANSMISSION UP SHIFTS T…"complaint #1586176
    • "while driving the car at 40 mph it just quit running! engine completely out causing driver to swerve. Vehicle behind had to swerve around to avoid collision. There was no accident and nobody was injured but a close call! Two different shops (one being the…"complaint #2010603
  50. #50

    fluid leak unspecified

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2019 Jeep Cherokee. The contact stated that on several occasions while driving approximately 70 MPH, there was an abnormally strong burning odor inside the cabin of the vehicle. On another occasion, while the vehicle was parked, there was co…"~150,000 mi, complaint #2182837
  51. #51

    power windows and locks

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "MY PASSENGER DOOR WILL NOT OPEN OR CLOSE USING THE KEYPAD OR DOOR PAD"complaint #1578341
    • "Currently the seats sound like they arnt bolted down correctly. Also recently the key fob is failing to unlock the vehicle and its taking multiple trys of pulling the fob out of the ignition and putting it back into the ignition trying it on different sides b…"complaint #1976604
  52. #52

    engine head gasket

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "At around 100k miles, it has a crack, similar to the issue of other 2019 cherokees with recall 25E003000"complaint #2111347
  53. #53

    ev drive unit or inverter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "A COUPLE TIMES NOW MY JEEP HAS SHUT DOWN ALL ELECTRICAL SPELL PROPULSION EVERYTHING IN THE MIDDLE OF TRAFFIC WHILE DRIVING WHILE SLOWING DOWN AND IT'S VERY DANGEROUS ESPECIALLY THIS MORNING WHEN I WAS IN AN INTERSECTION WITH A SEMI BEARING BARRELING DOWN ON ME…"~30,000 mi, complaint #1718461
  54. #54

    evap system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THE ENGINE LIGHT CAME ON AND IT WAS SAID THAT IT WAS THE EVAPORATOR CANISTER AND THAT IT HAD TO BE REPLACED."~41,000 mi, complaint #1729350
  55. #55

    exhaust system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact's daughter owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, there was an abnormal sound coming from underneath the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, wher…"~41,000 mi, complaint #1918204
  56. #56

    fuel injector

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "While coming to a stop the vehicle just died while in traffic. Managed to get to an auto zone and the code was p018c fuel pressure sensor B circuit low. The stop/start feauture also just randomly stops working. Jeep has no answer to this. The vehicle dying whi…"complaint #2013943
  57. #57

    fuel pump

    1 stranded

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I WAS NOT ABLE TO START THE CAR AND IT WAS TOWED TO CLOSEST DEALER. ACCORDING TO THEM THE PROBLEM IS FUEL PUMP. AND IT IS BEEN 1 MONTH ALREADY IN DEALER POSSESSION AND STILL NOT FIX IT. JEEP DOESN'T HAVE A PART."complaint #1601081
  58. #58

    fuel tank and lines

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "BACKING OUT OF GARAGE GASOLINE WAS COMING OUT OF THE ENGINE COMPARTMENT AND FALLING ONTO THE DRIVEWAY. WHEN THE ENGINE WAS TURNED OFF THE GAS STOPPED COMING OUT. TURNED THE ENGINE BACK ON AND GAS STARTED COMING OUT AGAIN SO I PARKED IT IN THE YARD. I CALLED TH…"~16,897 mi, complaint #1694914
  59. #59

    heater core and blower

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WHILE RIDING THE AIR CONDITIONER WILL START BLOWING HOT AIR FOR ABOUT 45 SECONDS AND THEN START BACK BLOWING COOL AGAIN."~15,600 mi, complaint #1568594
  60. #60

    key fob and immobilizer

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • " The contact owns a 2019 Jeep Cherokee. The contact stated while attempting to start the vehicle, the PUSH to START button failed to function as needed. The contact stated she replaced the batteries in the key fob; however, the failure persisted. The vehicle w…"~62,994 mi, complaint #1923839
  61. #61

    seat mechanism

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "After an accident occurred the drivers seat moved forward. The incident was a minor collision. During the repair of the vehicle, the body shop stated the seat could not be fixed. Drivers seat may not be moved forward or back now, making the vehicle unsafe to d…"complaint #2116788
  62. #62

    steering column

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I PURCHASED A NEW 2019 JEEP CHEROKEE ON 6/29/19 WITH LESS THAN 5 MILES ON ODOMETER. ON 9/7/19 (LESS THAN 1K MILES), I STARTED CAR, DROVE HALFWAY DOWN BLOCK AND THE STEERING COMPLETELY LOCKED. POWER STEERING LIGHT WENT ON AND CAR WAS NOT DRIVABLE. CALLED DEALER…"~6,000 mi, complaint #1633153
  63. #63

    suspension arms and bushings

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "What component or system failed or malfunctioned, and is it available for inspection upon request? UNKNOWN; believe it may be something with the suspension or possibly the transmission. Their is a chirping sound when making a low speed (15 MPH or so) turn mor…"complaint #2119207
  64. #64

    torque converter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was parked and driving occasionally, the check engine warning light was illuminated. The vehicle was driven to an independent mechanic to be diagnosed and it was determined that t…"~163,000 mi, complaint #2036468
  65. #65

    tpms

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MULTIPLE TIMES A WEEK THE TIRE SENSORS "GO OUT" WHILE DRIVING AND I HAVE TO TAKE IT BACK TO HAVE THEM RESET.. APPROXIMATELY [REDACTED ADDRESS] AFTER RESET, THEY GO OFFLINE AGAIN."complaint #1627084
  66. #66

    transmission manual clutch

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "CLUTCH SLIPS WHEN DOWNSHIFTING. ALSO WHEN SHIFTING THE JEEP IN REVERSE A GAP IS FELT BEFORE THE JEEP LURCHES IN GEAR SEEMS LIKE THE GEAR IS ENGAGING LATE."~2,519 mi, complaint #1731413
  67. #67

    trunk or liftgate

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACTED STATED THAT AFTER PUSHING THE REAR LIFTGATE BUTTON TO CLOSE THE LIFTGATE, THE DOOR CLOSED ALTHOUGH THERE WAS AN OBJECT PRESENT IN THE CLOSING PATH OF THE DOOR. THE CONTACT INDICATED THAT THE SAFETY MECHA…"~19,000 mi, complaint #1691396

Recall-sized clusters

These are large batches of near-identical complaints (recall notifications, service campaigns), kept separate from the ranking above so they don't drown out individually-reported problems.

Not matched to any cluster below: every campaign NHTSA has on file for this exact make/model/year is 18V344000, 18V492000, 18V523000, 18V524000, 18V739000, 18V917000, 19V248000, 19V449000, 19V637000, 25V011000, 26V290000. This is a vehicle-wide list, not an attribution - see below for which clusters have a real, complainant-cited match.

Search NHTSA's own recall and complaint database for JEEP CHEROKEE directly.