2020 JEEP CHEROKEE

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    transfer case awd

    9 stranded, 92 unsafe, 2 broken

    103
    incidents
    Typical range: 49,000–83,000 mi

    Median 66,500 mi, based on 30 reports (79% had no usable mileage)

    • "THE VEHICLE WAS IN MOTION. THE VEHICLE MADE A NOTIFICATION ON THE CLUSTER SAYING 4WD SYSTEM UNAVAILABLE, SERVICE REQUIRED. THE VEHICLE THEN BEGAN TO SHIFT RUFF AND THE ONLY WAY YOU COULD GET IT TO POINT A TO B IS IF AS SOON AS YOU STARTED IT YOU PUT IT IN SPOR…"~7,674 mi, complaint #1712605
    • "The contact owns a 2020 Jeep Cherokee. The contact stated while driving at an undisclosed speed, there was a grinding sound coming from the vehicle and the service 4-WD warning light was illuminated. The contact parked the vehicle. The contact stated that the…"~48,000 mi, complaint #2062663
    • "The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the transmission was upshifting roughly while accelerating, causing the vehicle to jerk forward abruptly. The contact stated that while releasing the accelera…"~56,000 mi, complaint #2225072
    • "The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at various speeds, there was a loud grinding sound coming from the vehicle, and the message “4WD Unavailable - Service Required" was displayed. The sound became louder and more freque…"~72,000 mi, complaint #2236229
    • "The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle, the "Service Four Wheel Drive" message remained displayed. The vehicle was taken to the local dealer who diagnosed that the PTU was faulty and needed to be replaced. Th…"~79,000 mi, complaint #1969882
  2. #2

    transmission automatic

    2 stranded, 16 unsafe

    18
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "The contact owns a 2020 Jeep Cherokee. The contact stated that while his wife was driving approximately 50 MPH with the cruise control activated, the vehicle began to decelerate independently while making an abnormal sound. The contact stated that the 4WD Auto…"~46,201 mi, complaint #1906624
    • "The contact owns a 2020 Jeep Cherokee. The contact stated while driving 35-40 MPH, the engine temperature started to increase. There was no warning light illuminated. The vehicle was driven to an independent mechanic where the tires were replaced. The vehicle…"~49,000 mi, complaint #2060161
    • "The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. The transmission message was displayed. The vehicle was taken to an independent mechanic, and there were metal particles in the transmission flu…"~50,000 mi, complaint #2175134
    • "The contact owns a 2020 Jeep Cherokee. The contact stated that the transmission was failing and was slipping between 3rd and 4th gear. Additionally, the contact stated that the torque converter was also failing. There were no warning lights illuminated. There…"~70,000 mi, complaint #2155944
  3. #3

    engine stall or no start

    2 stranded, 11 unsafe, 1 annoyance

    14
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "DRIVING MY VEHICLE DURING RUSH HOUR TRAFFIC WHEN THE CHECK ENGINE LIGHT CAME ON AND A THROTTLE ISSUE MESSAGE FLASHED, VEHICLE EXPERIENCED A DRASTIC LOSS OF POWER CAUSING AN UNSAFE DRIVING CONDITION FOR MYSELF AND OTHER MOTORISTS. THIS VEHICLE WAS PURCHASED NEW…"complaint #1644651
    • "VEHICLE STALLS WHILE IN MOTION ON CITY STREETS AND NEEDS TO BE PUT INTO PARK AND DRIVE AGAIN TO MOVE. VEHICLE HAS 85 MILES ON IT. PURCHASED 4 DAYS AGO. ON DAY AFTER PURCHASE VEHICLE STALLED WHILE GOING STRAIGHT ON 2 INSTANCES, IT STALLED ON A RIGHT TURN ON 2 I…"complaint #1650407
    • "My vehicle is cutting off in the middle of traffic. I understand the start stop feature but it cuts off when I come to a stop and I need a jump to get going again."complaint #1933670
    • "The past two days the car has been running a little rough. This morning the car didn't start and service shifter message came on along with battery and engine lights."complaint #2011754
    • "Upon driving at approx 20mph in traffic on the highway, there was a sudden loss of power in acceleration. Smoke was seen around the vehicle. Multiple lights flashed on the dashboard and then quickly went blank. As I was pulling to the side of the road I notice…"complaint #2020429
  4. #4

    steering electric assist

    9 unsafe, 1 broken

    10
    incidents

    Commonly reported, insufficient mileage data - n=11, median 1,500 mi, no reliable range below 25 reports.

    • "ON AND OFF THE HIGHWAY THE STEERING STICKS WHEN TRYING TO STAY IN THE LANE WHICH LEADS TO OVERSTEERING AND CONSTANT WEAVING IN THE LANE AND SOMETIMES GOING OVER THE LINES. THE TRANSMISSION ALSO SHIFT VERY HARD AND AT TIMES WILL NOT SHIFT WHEN IT SHOULD. I WAS…"~1,500 mi, complaint #1705454
    • "The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle suddenly jerked two feet to the right and two feet to the left. The vehicle was taken to the local dealer who diagnosed that the electronic steering pow…"~13,000 mi, complaint #1894891
    • "The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 65 MPH, the vehicle steering wheel had become firm. The power steering lock warning light was illuminated. The vehicle was towed to a dealer. The vehicle had not been diagnosed or…"~23,000 mi, complaint #1934626
  5. #5

    parking brake

    9 unsafe

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "EMERGENCY BRAKE ENGAGED WITHOUT ANY INVOLVEMENT BY OPERATOR - COULD NOT MOVE VEHICLE. WHEN REPEATED ATTEMPTS WERE MADE TO RELEASE WITHOUT ACHIEVING, VEHICLE WAS ABLE TO MOVE HOWEVER INSTRUMENT PANEL STATED ER BRAKE NEEDS SERVICING.*DT*DT*DT CONSUMER STATED VE…"~3,300 mi, complaint #1706032
  6. #6

    engine internal

    1 stranded, 7 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT LEASES A 2020 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, AN UNKNOWN BURNING ODOR OCCURRED. THE CONTACT STATED THAT ANOTHER VEHICLE ALERTED HER THAT THE VEHICLE WAS ON FIRE UNDERNEATH. THE CONTACT QUICKLY COASTED OVER TO THE SI…"~3,000 mi, complaint #1723146
    • "The contact owned a 2020 Jeep Cherokee. The contact stated that while his nephew was driving approximately 70 mph, a burning odor was present inside the cabin of the vehicle. The driver then noticed flames coming from the engine compartment. The driver stopped…"~13,000 mi, complaint #1757798
    • "The contact owns a 2020 Jeep Cherokee. The contact noticed that the vehicle was on fire while parked in a parking lot. The contact mentioned the fire caused 2 other vehicles to catch on fire. The fire department extinguished the fire and determined the fire wa…"~16,800 mi, complaint #1781009
  7. #7

    other

    6 unsafe, 2 annoyance

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2020 JEEP CHEROKEE. THE CONTACT STATED THAT THERE WAS A MOLDY AND MILDEW ODOR COMING FROM THE VENTS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO BOB POYNTER CHRYSLER DODGE JEEP RAM OF SEYMOUR LOCATED AT ([REDACTED ADDRESS], SEYMOUR, IN 47274…"~4,800 mi, complaint #1651427
    • "1-20-2020 PURCHASED A NEW JEEP CHEROKEE LATITUDE, WE PURCHASED THE CAR WITH [REDACTED ADDRESS] AND ALL TERRAIN TIRES FOR OUR NEEDS, GRAVEL, MUD, SNOW, FLOODING ETC.IN OR ABOUT 12-1-2020 WE RECEIVED AN RECALL W43, WE THOUGHT IT HAD TO DO WITH THE BUMPER BEING M…"~5,098 mi, complaint #1716806
  8. #8

    airbag system

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "MY BOYFRIEND WAS IN AN ACCIDENT WITH MY 2020 CHEROKEE AND HIT A SEMI TRUCK AT THE FRONT RIGHT CORNER OF THE JEEP WHILE ON A [REDACTED ADDRESS]. NONE OF THE AIRBAGS DEPLOYED. THANKFULLY NO ONE WAS INJURED INSIDE THE VEHICLE. THERE WAS A 29 YEAR OLD DRIVING AND…"~5,000 mi, complaint #1702110
    • "The contact owned a 2020 Jeep Cherokee. The contact stated while his wife was driving at 35 MPH, when approaching an intersection a vehicle coming from the opposite lane came thru and caused the driver to hit that vehicle head-on. The air bags did not deploy.…"~8,000 mi, complaint #1768662
  9. #9

    control module

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "ENGINE LIGHT CAME ON THE 29TH DAY OF OWNERSHIP, WITH ODB CODE P0139. THE ONE O2 SENSOR WAS REPLACED, DRIVING BACK HOME AFTER THE REPAIR THE ENGINE LIGHT CAME BACK ON. TOOK IT BACK THE NEXT DAY SAME CODE P0139, THIS TIME THEY REPLACED THE ECM/PCM COMPUTER.…"~1,128 mi, complaint #1671932
    • "WHILE DRIVING THE VEHICLE ALL THE WARNING LIGHTS COME ON AND WARNING SOUNDS START GOING OFF. WE LOSE OUR SPEEDOMETER, FUEL GUAGE AND ALL OTHER INSTRUMENTS. THE PARKING BRAKE ENGAGES AS WE ARE DRIVING DOWN THE ROAD AND THE VEHICLE WILL NOT SHIFT GEARS. WHEN…"~11,700 mi, complaint #1693920
    • "The contact owns a 2020 Jeep Cherokee. The contact stated while driving approximately 45 MPH, the vehicle inadvertently stopped. There was a temporary message of no bus, then the instrument panel went blank. The contact waited 10-15 minutes to press the Auto S…"~73,000 mi, complaint #1836075
    • "The contact owns a 2020 Jeep Cherokee. The contact stated that the parking brake engaged independently while idling at a stoplight. The contact activated the hazard lights, shifted to park, turned off and restarted the vehicle, then reversed to unlock the park…"~87,000 mi, complaint #2144179
  10. #10

    steering rack mechanical

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2020 Jeep Cherokee. The contact stated that while the vehicle was parked the driver attempted to accelerate forward and the vehicle erroneously made a sharp left turn and crashed into a construction zone causing damage to the vehicle and the…"~22,000 mi, complaint #1984622
  11. #11

    engine oil consumption

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "LOW OIL PRESSURE WARNING, ENGINE RPM STARTED FLUCTUATING AND ALMOST STALLED. VEHICLE HAS 1400 MILES IT, WAS ADVISED BY DEALERSHIP THAT I WILL HAVE TO ADD A QUART OF OIL EVERY 1500 MILES TO THE VEHICLE, AND THAT THEY ARE AWARE THAT I SHOULD NOT HAVE SEEN THE LO…"~1,460 mi, complaint #1683492
    • "The contact owns a 2020 Jeep Cherokee. The contact stated that there was oil underneath the front end of the vehicle. The oil pressure warning light was illuminated. The contact noticed oil leaking from the top of the oil canister. The contact looked online an…"~84,000 mi, complaint #2060655
    • "The contact owns a 2020 Jeep Cherokee. The contact stated that while the vehicle was parked, the contact was informed that there was an oil leak underneath the vehicle. The contact was unsure if the oil was coming from the vehicle. The vehicle was then taken t…"~115,000 mi, complaint #2232407
  12. #12

    glass and windshield

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2020 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE REAR WINDSHIELD EXPLODED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED. NEITHER THE MANUFACTURER NOR AN AUTHORIZED DEALER WERE NOTIFIED OF THE FAILUR…"~3,200 mi, complaint #1711516
    • "IN LESS THAN A YEAR WE HAVE HAD TO REPLACE THE WINDSHIELD 2 TIMES ALREADY. BOTH USING OEM REPLACEMENTS THE FIRST FROM AN EXTREMELY LIGHT IMPACT OF THE WIPER BEING PUT DOWN FROM THE STANDING UP POSITION AFTER CLEANING THE WINDOWS THE SECOND FOR NOW KNOWN REASON…"~17,500 mi, complaint #1728248
    • "The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 55 MPH, the contact noticed an abnormally loud sound. The contact stated that the rear sunroof panel fractured without impact, and the shattered glass fell all over the interior of…"~71,000 mi, complaint #2214002
  13. #13

    brake booster

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I will try to answer each question: The electronic emergency brake engaged on its own at a stop light, then later while driving on the highway. Could have easily been re-ended and lost control on freeway causing extreme damage. It was a night, and driving alon…"complaint #1845845
    • "Vehicle stopped at a red light, auto stop/start activated. Took foot off brake when light turned green, car struggled to restart, all lights/system went off and finally restarted. Kicked the auto emergency break on and the auto stop/start warning light came on…"complaint #1921363
    • "The vehicles emergency brake engaged while driving down the highway at 70 mph on its own. This caused the vehicle to come to an immediate stop almost causing a serious wreck. We have had the vehicle in the shop for it dying and this happening when stopped o…"complaint #1931734
    • "Vehicle slowed while driving at highway speed and started making a rotational grinding noise. Shortly after, brake light lit up on dash along with service parking brake, auto start /stop light and flashing light on e brake button was flashing.Vehicle was taken…"complaint #1960106
  14. #14

    fuel tank and lines

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Fuel System Failure on top of 2.0 liter jeep turbocharged engine (approx. 53 - 54K miles), resulted in emptying of fuel tank over top of engine while driving on interstate. Vehicle filled after normal operation to low fuel light and driven for 29 miles to sho…"complaint #1786479
    • "About a week ago, a faint smell of gasoline was noticed at the front of the vehicle after it was shut off. The smell became stronger and more noticeable with each passing day. Today, gasoline can be smelled coming out of the air vents as well as outside of t…"complaint #1817249
    • "Fuel line plastic fitting cracked and was sprayed fuel on hot engine and exhaust system connector was where steel line from tank becomes a plastic line for engine There it no reason for this fitting to crack as Their is no tension on line. This is clearly a d…"complaint #2016492
    • "While using the remote start feature to warm car in attached garage (with door open), car started then after a minute stalled out. I tried to remote start again and it did not start. went to vehicle to start with key fob present, as I went into attached garage…"complaint #2061376
  15. #15

    acceleration loss or hesitation

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Vehicle jerked and lost power to the gas pedal while accelerating. After about 20 seconds the gas pedal reingaged again. The vehicle coasted until that point. The service department of the dealership stated that they will not be able to diagnose the problem un…"complaint #2089378
    • "I have brought in my jeep to the dealership for Issues while driving on the freeway going around 70 75 mph the dealership did some maintenance repairs on Tuesday, June 2 of 2026 since then I have noticed when I’m driving around 70 mph the vehicle vehicle hesit…"complaint #2213133
    • "Fwd service light is on and my jeep keeps jerking and at times acts like it doesn’t want to go "complaint #2234775
  16. #16

    adas collision warning

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "VEHICLE DOES NOT WARN OR APPLY BRAKES WHEN IT SHOULD, I CAN EASILY OVERTAKE A VEHICLE IN THE SAME LANE AND DRIVE RIGHT UP TO THE REAR BUMPER OF THE CAR AHEAD AND WILL GET ZERO WARNING."complaint #1710052
    • "•On numerous occasions while backing up the rear cross traffic warning alert does not alert you and I’ve almost backed into other vehicles, a tree, a mailbox and even people walking. •My safety as well as my wife’s safety and the safety of other drivers is pu…"complaint #1758656
    • "History of the vehicle in the shop for braking issues, on 08/09/2024; 2 vehicles in front braked for an animal on a busy road, and saw braking. Was at around 30mph and started to brake, car in front had an emergency brake event and came to a sudden stop. My ve…"complaint #2028536
  17. #17

    brake hydraulics

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "The contact owns a 2020 Jeep Cherokee. The contact stated while at a complete stop at a stop light, the brake pedal was depressed and the vehicle shut off and lost electrical power. There were no warning lights illuminated. The contact was able to restart the…"~8,000 mi, complaint #1815874
    • "The contact owns a 2020 Jeep Cherokee. The contact stated while driving at various speeds and depressing the brake pedal, there was an abnormal scraping and crunching sound heard. Additionally, the contact stated that the failure recurred while driving on a bu…"~52,000 mi, complaint #2034080
  18. #18

    fuel pump

    2 unsafe, 1 broken

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "VEHICLE STALLS ANYTIME IT IDLES OR COMES TO A STOP. STALLS WHILE IN REVERSE OR DRIVE. STALLED SEVERAL TIMES IN REVERSE BACKING OUT OF DRIVEWAY. STALLED WHILE TRYING TO GO STRAIGHT AFTER COMING TO A STOP AT A STOP SIGN. STALLED IN THE MIDDLE OF AN INTERSECTION…"~950 mi, complaint #1668476
  19. #19

    battery and charging

    1 stranded, 1 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2020 Jeep Cherokee. The contact stated that while his wife was driving at an undisclosed speed, the vehicle shut off independently. While at a stop light, the vehicle shut off. There were unknown beeping sounds and warning lights illuminated…"~67,000 mi, complaint #2026979
  20. #20

    climate control module

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "JEEP IS ALWAYS IN MOTION WHEN ISSUE HAPPENS RADIO FREEZES UP LOOSE ALL CLIMATE NO HEAT DEFROST THEY ARE TELLING ME THAT NOT HAVING HEAT OR DEFROST IS NOT A SAFETY CONCERN LIVING IN THE STATE OF WISCONSIN WITH 30 BELOW WEATHER. THIS IN MOST CASES HAPPENS 2 TO 3…"complaint #1737225
    • "Climate Control system freezes and will not turn on or will stop working while driving. Windows fog up with no way to defrost and cause low to no visibility while driving. No warning lights appear before this situation occurs. Car was in the shop at Spartan…"complaint #1787889
  21. #21

    cruise control conventional

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2020 Jeep Cherokee. The contact stated that while engaging the cruise control at 60 MPH, the vehicle unintendedly accelerated to 80 MPH. The contact attempted to lower the speed on the cruise control setting; however, the speed failed to be…"~37,211 mi, complaint #2045624
  22. #22

    differential

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The power transfer unit, differential, spark plugs, and air induction failed. The vehicle is still having bad vibration problems at speeds above 50 mph despite $7,000 in repairs."complaint #2094411
    • "While driving in northwestern Pennsylvania during a snowstorm, the driver engaged the vehicle’s factory “Snow Mode.” Immediately thereafter, the vehicle experienced a sudden loss of power and loss of steering control. The driver was forced to pull off the I79…"complaint #2161203
  23. #23

    engine cooling

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2020 Jeep Cherokee. The contact stated that on several occasions while driving at various speeds, the check engine warning light illuminated. The contact stated that on several occasions, after driving for several miles, the temperature gaug…"~50,000 mi, complaint #2083143
  24. #24

    interior trim

    1 broken, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "FRONT LEATHER SEAT ON 2020 JEEP CHEROKEE CAME COMPLETELY UNDONE UNDERNEATH FROM DAY4"complaint #1699181
    • "1. This is not a safety issue. This is a cosmetic issue. 2. Not applicable to warning lights. 3. General Issue: Bottom portion of drivers seat, reported to be leather, is peeling. This peeling is discoloring the seat and shows signs that it will continue over…"complaint #2006273
  25. #25

    paint and clearcoat

    2 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The paint on the passenger door panel close to window is peeling off it should not be doing this with it being 3 years old"complaint #1875728
    • "this is not a safety issue but not sure who to notify..The black paint on the front side window frames is peeling off real bad. Would this be a warranty issue? Thank you,"complaint #2219975
  26. #26

    tire failure

    1 stranded, 1 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2020 Jeep Cherokee equipped with Continental Tires, Tire Size: 225/60R18, Tire line: 100hms Radio tubeless. The contact stated while the vehicle was getting an oil change the mechanic noticed that the two front tires were wound. The dealer a…"~6,000 mi, complaint #1818092
    • "The contact owns a 2020 Jeep Cherokee equipped with Continental Tires, Tire Line: Conti Pro Contact TX, Tire Size: 245/40/ZR19, DOT Number: A3E4WBJC0723. The contact stated that while driving 70 MPH, the vehicle experienced a flat tire. Upon inspection, the co…"~73,000 mi, complaint #1895184
  27. #27

    abs module

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WHILE DRIVING UNDER NORMAL DRY CONDITIONS SERVICE PARKING BRAKE,ABS,ESC ACTIVE WARNING LIGHT AND CHECK ENGINE LIGHT COME ON. FRONT BRAKES PULSATE ALSO"~1,462 mi, complaint #1699162
  28. #28

    alignment and pull

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "There have not been any warning signals. We have had the car aligned and tires balanced. The steering wheel jerks slightly to the right. The vehicle started doing this soon after we purchased it but has steadily gotten worse. "complaint #2149692
  29. #29

    door latch and hinge

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNED A 2020 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 69 MPH IN WINDY WEATHER AND PASSING ANOTHER VEHICLE, THE HOOD INADVERTENTLY UNLATCHED. THE HOOD AJAR WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO ALLEN SAMUELS CHRYSLER JEE…"~3,900 mi, complaint #1702845
  30. #30

    driveshaft axle cv

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "When coasting at low speeds the vehicle makes multiple click sounds and now there has been a clunking sound seems like when. Trying to downshift or upshift almost as it can't find a gear. When in a stoped position I put it in drive ease the gas and it will jum…"complaint #1915588
  31. #31

    hv system fault reduced power

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My Jeep keeps going into Limp Mode and not will completely shut off while I come to a complete stop at a stop light. And while I’m driving the engine light comes on. I can cycle it through to get the engine light off. Then it runs fine. This has been happening…"complaint #2109638
  32. #32

    infotainment head unit

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "VEHICLE SOS CALL LOCKS THE ENTERTAINMENT SYSTEM AND WILL NOT CALL SOS NOR DISCONNECT. NO RADIO AVAILABLE. HAS OCCURRED MULTIPLE TIMES. THE UCONNECT HAD SERIOUS ELECTRICAL ISSUES."~2,400 mi, complaint #1715017
  33. #33

    noise or vibration unspecified

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WHEN TURNING IT MAKES A SOUND. WHEN BRAKING IT MAKES A SOUND. WHILE IDLING FAN GET VERY LOAD. WHEN SPEED INCREASES MAKES A SOUND."~2,000 mi, complaint #1687709
  34. #34

    power steering hydraulic

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My Jeep was subject to a recall for a failing Power Steering Unit (PSU). Before the recall was announced, the PSU failed and I paid for the repair at an authorized Jeep dealership. Jeep is now refusing reimbursement, stating they will only reimburse once a rec…"complaint #2235121
  35. #35

    stability and traction control

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "ESC LIGHT COMES ON RANDOMLY, CONDENSATION IN BOTH BODY SIDE TAIL LIGHTS ,SWITCHING FROM DEFROST TO A/C WARM AIR BLOWS TO FLOOR (SET AT 70),THEN I CHANGE TO FRONT VENTS WARM AIR CONTINUES ,THEN TRY TO SET ON AUTO AND NOTHINGS BLOWS OUT, THEN TURN TO A/C AGAIN A…"complaint #1699177
  36. #36

    starter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The start and stop feature in the vehicle keeps malfunctioning and has done so every since I purchased car in 2021. Took it to dealer and they replaced the battery and that still did not stop it from malfunctioning meaning it go completely dead this is a safet…"complaint #1900073
  37. #37

    steering column

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I went to this dealership today to get my steering column control module reprogrammed. Which includes What the Dealer’s Reprogramming Usually Covers (Standard & Expected) • SCCM (Steering Column Module)programming/configuration — Loads the correct software…"complaint #2226524
  38. #38

    suspension struts shocks

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I was at a stop light, light turned green and as I started to accelerate there was a loud banging noise and it felt like I had been hit from behind. I pulled over to check out my car but nothing seemed wrong. The exact same thing happened about 2 1/2 months pr…"complaint #2125532
  39. #39

    tpms

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The tire pressure monitoring system light came on. I took it to the dealership and they said there is currently no fix for this problem. The front driver side tire also no longer registers on the warning screen. They said if a tire loses air while I'm driving,…"complaint #1883699
  40. #40

    unintended acceleration

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I TOOK MY FOOT OF THE ACCELERATOR TO APPLY THE BRAKES AND THE CAR CONTINUED TO ACCELERATE EVEN AS I APPLIED THE BRAKES. I HAD TO APPLY THE BRAKES FOR A MILE OR TWO UNTIL I COULD SAFELY PULL OVER. ONCE I PULLED OVER AND COMPLETELY STOPPED THE RPMS WENT OVER 700…"~740 mi, complaint #1617172
  41. #41

    wheel or rim

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2020 Jeep Cherokee. The contact stated that the vehicle was taken to the dealer for routine service and the mechanic discovered that the lug nuts on all four wheels had swollen and the factory lug tool could not be used to remove the lug nut…"~47,400 mi, complaint #1891242
  42. #42

    wiper and washer

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I was driving to work this morning at 5:30am in the rain, heavy rain, so I had my wipers on. They were turned to high because of how heavy the rain was. All of a sudden the wipers went crazy and the drivers side wiper was hanging off the side of the car still…"complaint #1816209
  43. #43

    wiring harness

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "2020 Jeep Cherokee Limited AWD, VIN [XXX] , approx. 111,355 miles. Reporting serious safety concern: repeated/worsening electrical system failure with intermittent loss of power steering assist. For nearly a year, Auto Start/Stop warning and battery warning li…"complaint #2208138

Search NHTSA's own recall and complaint database for JEEP CHEROKEE directly.