2018 JEEP CHEROKEE

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    control module

    116 unsafe, 29 annoyance

    145
    incidents
    Typical range: 21,000–43,000 mi

    Median 36,000 mi, based on 135 reports (35% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. WHILE DRIVING 30 MPH, THE TRANSMISSION OVERHEATED AND THE CHECK ENGINE, ANTI-LOCK BRAKES, AND EMERGENCY WARNING INDICATORS ILLUMINATED. ADDITIONALLY, THERE WAS AN ABNORMAL BURNING ODOR. THE VEHICLE WAS TAKEN TO A LOCA…"~535 mi, complaint #1425591
    • "WHILE DRIVING THE WORDS "SERVICE SHIFTER" APPEAR ON THE CAR'S CONSOLE AND THE LETTERS ON THE GEAR SHIFTER (D, N, R) ALL LIGHT UP SIMULTANEOUSLY AND STAY LIT."~22,000 mi, complaint #1559439
    • "THE SERVICE SHIFTER LIGHT COMES ON ALL THE TIME. IT LIGHTS UP ALL THE LIGHTS ON MY SHIFTER AND FREEZES MY DASHBOARD SCREEN TO JUST SHOW THE MESSAGE SERVICE SHIFTER. IT STAYS LIKE THIS UNTIL I TURN MY VEHICLE OFF AND THEN WHEN I WAIT A BIT AND TURN IT ON AGAI…"~35,500 mi, complaint #1649397
    • "TURNED ON JUST FINE, PULLED OUT TO THE STREET FROM THE STORE GRADUALLY. SLOWED DOWN FOR THE RED LIGHT AND BEFORE I STOPPED ALL THE RED LIGHTS TURNED ON ON THE SHIFTER AND THEN ON MY SCREEN IT SAID SERVICE SHIFTER. I'VE ONLY OWN THIS CAR FOR A MONTH AND DOES…"~43,000 mi, complaint #1660151
    • "SERVICE SHIFTER WARNING LIGHT COMES ON AND BLOCKS OUT ALL OTHER DIGITAL READ OUT UNTIL THE VEHICLE IS PARKED TURNED OFF AND BACK OF. ISSUE CONTINUES TO REOCCUR"~135,000 mi, complaint #1676904
  2. #2

    transmission automatic

    83 unsafe, 9 annoyance

    92
    incidents
    Typical range: 18,000–50,500 mi

    Median 30,000 mi, based on 73 reports (46% had no usable mileage)

    • "ENTERING I 264 VA, PRESSED ACCELERATOR RESULTING IN A LURCHING MOTION, THE VEHICLE WOULD NOT ACCELERATE CAUSING OTHER VEHICLES TO SWERVE TO AVOID REAR ENDING OUR 2018 JEEP CHEROKEE LATITUDE. IT REPEATED THIS ACTION MANY TIMES AS WE LIMPED HOME UNDER 40 MPH.…"~800 mi, complaint #1455141
    • "MANY TIMES WHEN THE VEHICLE HITS A GOOD SHARP BUMP IN THE ROAD OR I BUMP THE SHIFTER SHARPLY, THE DISPLAY IMMEDIATELY GIVES A SERVICE SHIFTER FAULT ALERT ON THE COMMUNICATION PANEL AND ALL OF THE LIGHTS P, R, N, F AND THE MANUAL LIGHTS ILLUMINATE ON THE SHIFTE…"~20,000 mi, complaint #1677926
    • "SERVICE SHIFTER LIGHT AT 33,000 MILES. I HAVE KNOWN ABOUT THE "SERVICE SHIFTER" LIGHT ISSUE WITH MANY OTHER JEEPS, SO I WANTED TO ALSO REPORT. THAT IS TOO MUCH. I WAS UNABLE TO TAKE MY JEEP IN FOR SERVICE RIGHT AWAY, AND THEN COVID HAPPENED, SO NOW I'M WAY PAS…"~33,000 mi, complaint #1682949
    • "I HAVE A 2018 JEEP CHEROKEE. THE SERVICE SHIFTER KEEPS COMING ON AND ALL THE GEAR SHIFT LIGHTS ARE LIT UP. THE CAR WILL STALL OR COMPLETELY STOP OPERATING WHEN THIS OCCURS. IT OCCURS WHEN I AM DRIVING IN CITY TRAFFIC, HIGHWAY TRAFFIC OR STATIONARY."~50,000 mi, complaint #1721341
    • "THE SERVICE SHIFTER NOTIFICATION CAME UP ON THE DASHBOARD SCREEN WHILE THE VEHICLE WAS IN MOTION ON THE HIGHWAY, UNABLE TO BE CLEARED, AND ALL RED LIGHTS ON SHIFTER WERE LIT UP. (PRND) AFTER STOPPING, TURNING OFF VEHICLE AND RESTARTING CLEARED THE MESSAGE, HOW…"~346,500 mi, complaint #1672992
  3. #3

    engine stall or no start

    3 stranded, 84 unsafe

    87
    incidents
    Typical range: 20,000–44,500 mi

    Median 28,500 mi, based on 101 reports (36% had no usable mileage)

    • "PICKED UP THE VEHICLE FROM SOUTHERN JEEP GREENBRIER VA. MARCH 17, 2018, AFTER TRANSMISSION WAS REPLACED, 854 MILES ON VEHICLE. DROVE THE VEHICLE 22 MILES HOME WITHOUT INCIDENT. LEFT HOME 0800 MARCH 18, 2018 AND DROVE LESS THAN 2 MILES AND AT 55 MPH THE ENGIN…"~875 mi, complaint #1455380
    • "MY CAR LOST ALL POWER WHILE IN MOTION IN THE MIDDLE OF A CITY STREET INTERSECTION WITH A SHIFTER ERROR CODE. WOULD NOW ACCELERATE, AND THE STEERING WHEEL LOCKED. TURNED OFF AND BACK ON AND DID IT INSTANTLY AGAIN. CALLED THE DEALERSHIP AND WAS TOLD IT NEEDED AN…"~19,300 mi, complaint #1670581
    • "I HAVE A 2018 JEEP CHEROKEE LATITUDE. PURCHASED APRIL 2018 WITH 17 MILES ON IT. IN NOVEMBER 2018 THE SERVICE SHIFTER LIGHT CAME ON. TOOK IT TO THE DEALERSHIP WHERE IT WAS "FIXED." JUNE 26, 2019 (28,670 MILES ON MY CAR) I WAS DRIVING TO WORK GOING 35 MPH WH…"~28,670 mi, complaint #1578799
    • "ON MARCH 14TH WHILE SLOWING AND TURNING RIGHT ON A STATE MAINTAINED COUNTRY ROAD, THE VEHICLE ENGINE STALLED AND POWER STEERING WAS OUT WITH THE BATTERY LIGHT ON.. VEHICLE WAS RESTARTED AFTER TWO ATTEMPTS AFTER PUTTING IT BACK INTO PARK. ON MARCH 16TH W…"~41,000 mi, complaint #1734966
    • "WHILE TURNING INTO ONCOMING TRAFFIC IN MOTION , THE VEHICLE STOPPED ON THE HIGHWAY WHILE VEHICLES WHERE COMING AT HIGH SPEEDS NEARLY CAUSING FATAL ACCIDENTS! WHILE STOPPED AT A LIGHT AS I WAS PROCEEDING THROUGH THE LIGHT THE CAR SHUT OFF AGAIN ALMOST CAUSIN…"~500,000 mi, complaint #1477807
  4. #4

    transfer case awd

    4 stranded, 69 unsafe, 1 broken, 1 annoyance

    75
    incidents
    Typical range: 82,000–127,000 mi

    Median 100,500 mi, based on 27 reports (75% had no usable mileage)

    • " The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost PTU functionality. Additionally, the service footwell drive warning light was illuminated. The contact related the failure to NHTSA Campaign…"~80,000 mi, complaint #1918130
    • "The contact owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was running, the "Parking Brake On" and "Remove Parking Brake" messages were displayed; however, the parking brake was not engaged. The contact stated that several days later whil…"~80,000 mi, complaint #1984941
    • "POWER TRANSFER UNIT FAILED , 2014-2017 MODELS THE SAME AS MINE HAVE BEEN RECALLED FOR THIS VERY TYPE OF FAILURE. MY 2018 WAS BUILD WITH EXACT SAME PTU ASSEMBLY. I THINK MINE SHOULD BE COVERED UNDER THIS RECALL WAS DRIVING TO STORE ON HWY 26 8 MILES WEST OF…"~82,000 mi, complaint #1746981
    • "The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift properly when the accelerator was applied. The contact was unaware of any warning lights illuminated at the time of the failure. T…"~99,477 mi, complaint #2202614
  5. #5

    engine oil consumption

    3 stranded, 35 unsafe, 1 broken, 1 annoyance

    40
    incidents
    Typical range: 10,000–35,000 mi

    Median 27,000 mi, based on 39 reports (34% had no usable mileage)

    • "I BOUGHT A BRAND NEW 2018 JEEP LATITUDE AND AT 4300 MILES IT STARTED ACTING UP AND SHUT DOWN RIGHT IN THE MIDDLE OF THE ROAD I WAS TRAVELING. I HAD TO USE ROADSIDE ASSISTANCE AND HAVE IT TOWED.JEEP STATED THAT IT WAS BURNING A QUART OF OIL EVERY 1000 MILES STA…"~4,300 mi, complaint #1456829
    • "THIS VEHICLE CONSISTENTLY IS 1 QUART LOW ON OIL DURING EACH OIL CHANGE, AND THERE IS NO OIL ON THE DIPSTICK, DESPITE THE FACT I GET MY OIL CHANGED PRIOR TO THE RECOMMENDED MILEAGE, AND LESS THAN EVERY 3 MONTHS. I AM USING SYNTHETIC OIL IN THE CAR. I HAVE TAKEN…"~15,000 mi, complaint #1564123
    • "CAR BURNS OIL AT AN EXCESSIVE RATE-POURING IN ABOUT A QUART PER WEEK. IF IT GETS TOO LOW (EVEN BEFORE SUGGESTED OIL CHANGE MILEAGE) THE ENGINE SHUTS OFF WHILE DRIVING. NO WARNING OR INDICATOR LIGHTS. THE ENTIRE ENGINE SHUTS OFF WHILE YOU ARE DRIVING DOWN THE R…"~25,000 mi, complaint #1708772
    • "MY CAR WENT DEAD WHILE DRIVING. TOOK TO THE SHOP AND SAID THERE WAS A "SOFTWARE UPDATE/RECALL" THAT CAUSED THE CAR TO USE MORE OIL THAN NORMAL AND I WAS DRIVING WITH NO OIL!!!!! THIS "RECALL" UPDATE HAD BEEN RELEASED "6 DAYS AGO" PER MY DODGE/CHRYSLER DEALERSH…"~35,000 mi, complaint #1713828
    • "The contact owns a 2018 Jeep Cherokee. The contact stated while driving at various speeds, the check engine warning light intermittently flashed on the instrument panel. The vehicle was taken to an independent mechanic where a diagnostic test was performed, an…"~100,012 mi, complaint #1957521
  6. #6

    battery and charging

    9 stranded, 11 unsafe

    20
    incidents
    Typical range: 12,000–65,000 mi

    Median 22,500 mi, based on 30 reports (29% had no usable mileage)

    • "MONDAY‎, ‎AUGUST‎ ‎13‎, ‎2018 THE JEEP CHEROKEE WAS IN FOR ITS FIRST OIL CHANGE. MINUTES AFTER RECEIVING THE VEHICLE FROM THE OIL CHANGE AND DRIVING OFF THE DEALER LOT AT 10:07 AM RECEIVED THE CHARGING/BATTERY INDICATOR AL…"~6,912 mi, complaint #1501867
    • "TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND THE BATTERY POWER SENSOR WARNING LIGHT DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAK…"~20,000 mi, complaint #1671331
    • "WHEN ATTEMPTING TO START THE VEHICLE, THE ELECTRICAL SYSTEM WILL SHUT COMPLETELY DOWN AND A CREATE A NO START SITUATION. IT MAY TAKE SEVERAL ATTEMPTS WITH THE SAME RESULT, A PARTIAL ROTATION OF THE ENGINE BEFORE THE SYSTEM RESETS. I CHECKED THE BATTERY VOLTAGE…"~43,250 mi, complaint #1623511
    • "WE WERE TRAVELING IN OUR 2018 JEEP CHEROKEE LATITUDE AND AT A RED LIGHT, THE CAR JUST TURNED OFF. WE HAD TO SIT FOR AWHILE AND THEN RESTART IT BY PUTTING ON THE BRAKE AND SOME OTHER THING. WE REPLACED THE BATTERY AND IT RAN FOR ABOUT 20 MINUTES. THEN, IT STOPP…"~65,000 mi, complaint #1714881
    • "The contact owns a 2018 Jeep Cherokee. The contact stated while operating the vehicle, the instrument panel light, dome light, and center console continuously flickered off and on with the battery voltage charge erroneously fluctuating up and down from 10 to 1…"~133,000 mi, complaint #2131245
  7. #7

    other

    1 stranded, 8 unsafe, 6 annoyance

    15
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "CAR CAUGHT FIRE. MANUFACTURER DID NOT INVESTIGATE. DEALERSHIP WHERE IT WAS TOWED TAMPERED WITH EVIDENCE"~2,200 mi, complaint #1561556
    • "A FEW MINUTES AFTER PARKING MY CAR, NEIGHBORS REPORTED AN "EXPLOSION" AND LOOKED OUTSIDE TO SEE THE FRONT OF THE CAR ENGULFED IN FLAMES *BF UPDATED 11/26/18*JB"~16,000 mi, complaint #1491878
    • "TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. THE CONTACT STATED THAT THE COSMETIC PANEL ON THE FRONT DRIVER'S SIDE DOOR THAT WENT FROM THE BOTTOM TO THE TOP OF THE WINDOW, FLEW OFF WHILE DRIVING ABOUT 65 MPH. THE CONTACT CALLED THE LANDERS CHRYSLER DODGE JEEP RA…"~52,000 mi, complaint #1564825
  8. #8

    wiring harness

    12 unsafe, 1 annoyance

    13
    incidents

    Commonly reported, insufficient mileage data - n=14, median 32,000 mi, no reliable range below 25 reports.

    • "MY JEEP KEEPS ILLUMINATING ALL DRIVE TRAINS AND TELLING ME TO SERVICE SHIFTER. I'VE HAD THE WHOLE WIRING HARNESS REPLACED A MONTH AGO WITH 10,000 MILES AND NOW IT IS DOING IT AGAIN! I HAVE TO KILL THE ENGINE AND TURN IT BACK ON. MOST TIMES SERVICE SHIFTER STIL…"~10,000 mi, complaint #1559247
    • "CHECK ENGINE LIGHT CAME ON AT 18001 - VEHICLE WAS IN PARK AND JUST STARTED SO I CAN DRIVE IT - HAD BEEN SITTING FOR OVER A DAY SO ENGINE WAS COLD. DISPLAY IN CENTER OF PANEL READ "SERVICE SHIFTER". THE NEXT DAY THE MESSAGE AND CHECK ENGINE LIGHT WERE GONE. T…"~18,001 mi, complaint #1671555
    • "RIGHT WHEN MY VEHICLE HIT 25,000 MILES, I NOTICED THAT ON THE HIGHWAY WHILE IN MOTION THE SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ALL IN RED, P,R,N,D. YOU SHUT THE ENGINE OFF AND ALL TURN OFF THEN WHEN YOU START DRIVING AGAIN THEY'LL DO THE SAME.…"~30,000 mi, complaint #1645247
    • "ELECTRICAL WARNING SYSTEM CAN NOT BE REMEDIED. EMERGENCY BRAKE SYSTEM IS MALFUNCTIONING AND SETTING WHEN CAR IS IN DRIVE. ELECTRICAL SYSTEM COMPLETELY WENT DEAD ON THE FREEWAY CAUSING THE CAR TO STALL, WHEN CAR WAS RESTARTED AND NURSED OFF OF THE FREEWAY THE…"~34,300 mi, complaint #1621420
    • "WARNING APPEARS ABOUT THE SHIFTER AND ALL THE LIGHTS COME ON. I READ A FORUM WHERE DOZENS OF PEOPLE ARE HAVING THIS PROBLEM AND HAVING TO REPLACE THEIR HARNESS AND WIRING KIT. I'VE ALSO BEEN TOLD THERE'S SOMETHING ABOUT THIS MODELS CRUISE CONTROL BUT WHEN I SE…"~58,000 mi, complaint #1624405
  9. #9

    parking brake

    1 stranded, 11 unsafe

    12
    incidents

    Commonly reported, insufficient mileage data - n=12, median 44,000 mi, no reliable range below 25 reports.

    • "AFTER GETTING MY JEEP WORKED ON AT CROWN JEEP OF CHATTANOOGA FOR MY DASH BOARD SAYING 'SHIFTER SERVICE' THEY REPLACED MY SHIFTER BEZEL CLAIMING THAT WAS ALL THAT WAS WRONG WITH IT. THIS IS AFTER MY JEEP THREE THE EBRAKE IN WHILE GOING [REDACTED ADDRESS]. TONI…"~38,000 mi, complaint #1695978
    • "The contact owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was stopped and idling, the parking brake erroneously activated and the vehicle had to be turned off and restarted to deactivate the parking braking. The contact indicated that th…"~39,000 mi, complaint #1841716
    • "DRIVING DOWN A CITY HIGHWAY THE SERVICE SHIFTER ALERT CAME ON. ALL OF THE LIGHTS NEXT TO THE INDICATORS ON THE SHIFTER LIT UP. THIS HAS HAPPENED TWICE SO FAR TODAY. THE PARKING BRAKE HAS ALSO BEEN TURNING ITSELF ON AS SOON AS THE JEEP IS PUT IN GEAR AND THE FO…"~44,000 mi, complaint #1602994
    • "The contact owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was in park(P), the electric parking brake engaged independently. The contact was unable to release the parking brake. The contact contacted an independent mechanic who informed h…"~50,000 mi, complaint #2005642
    • "WAS DRIVING DOWN THE ROAD AND THE PARKING BREAK CAME ON AND WOULD NOT RELEASE."~66,000 mi, complaint #1738618
  10. #10

    airbag system

    11 unsafe

    11
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "MY VEHICLE WAS HIT WITH DIRECT IMPACT ON FRONT OF VEHICLE AND DRIVERS SIDE AND NO AIRBAGS DEPLOYED. BOTH VEHICLES INVOLVED WHERE IN MOTION"~18,000 mi, complaint #1611587
    • "TL* THE CONTACT OWNED A 2018 JEEP CHEROKEE. WHILE THE CONTACT'S VEHICLE WAS STOPPED, IT WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO WARNING INDICATOR ILLUMINATED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED BACK AND NECK IN…"~20,000 mi, complaint #1582189
  11. #11

    differential

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Rear differential and power transfer unit. Under warranty but part is not available for a min of 3 weeks backorder and was not offered a loaner or rental car. Was told no.loaners available and my car is ok to drive. I drive 300 miles commute 3 days a week on i…"complaint #1800970
    • "My 2018 Jeep Cherokee rear differential started making an intermittent noise at about 35,000 miles. Now at 42,000 miles the dealership I purchased it new from has determined that the differential needs replacing. It is four months past the 5 year/60,000 mile p…"complaint #1961439
    • "My 2018 Jeep Cherokee with 88K miles on it. I heard a loud popping sound, and my car was jerking. Took it into the dealership for maintenance and I need to replace the rear diff and axle shaft. This could have locked up worse and caused an accident. I see that…"complaint #1971156
    • "The rear differential has failed on my Jeep after 42,000 miles. I tow this this vehicle behind a motorhome and it could have locked up or thrown parts and differential oil on the highway. It would be worse if it exploded while driving at highway speeds. It wa…"complaint #1978059
    • "A week ago, I went to my local garage that I trust for a completely different reason than I ended up leaving with. I have a 2018 Jeep Cherokee. I have less than 62,500 miles on this vehicle. I do not tow anything. I do not go off road. I do not ride down trail…"complaint #2012041
  12. #12

    brake booster

    1 stranded, 5 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2018 Jeep Cherokee. The contact stated that while idling at a stop light, the vehicle rolled backwards. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was of…"~43,000 mi, complaint #2065217
  13. #13

    engine internal

    1 stranded, 5 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "MY VEHICLE WAS IN MOTION. I WAS DRIVING DOWN THE CITY STREET AND SUDDENLY A MEAASGE APPEARED ON MY SCREEN 'SERVICE SHIFTER' AND THE JEEP BEGAN TO JERK. THE LIGHTS ON EACH GEAR TURNED RED. WHEN I GOT TO A PLACE TO PARK. I CUT THE JEEP OFF AND TURNED IT BACK ON.…"~28,000 mi, complaint #1604090
    • "BOUGHT MY VEHICLE 12/21/2017. HAVE HAD NOTHING BUT PROBLEMS EVER SINCE. TOOK MY CAR TO [XXX] IN AUSTIN WHERE IT WAS PURCHASED SEVERAL DIFFERENT TIMES. I WAS ALWAYS TOLD THERE WAS NOTHING WRONG WITH IT. IN NOVEMBER 2019 MY CAR BROKE DOWN AND I PAID TO HAVE IT T…"~56,000 mi, complaint #1665694
    • "The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time…"~150,000 mi, complaint #2148271
  14. #14

    throttle and pedal

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "THE LIGHT TURNED GREEN AT AN INTERSECTION. THE VEHICLE WAS IN DRIVE, I PRESSED THE GAS AND THE VEHICLE WOULD NOT RESPOND. WHEN IT DID RESPOND THE VEHICLE JERKED INTO GEAR AND RPM'S ROSE QUICKLY. "~24,000 mi, complaint #1576414
    • "WAS DRIVING AND VEHICLE STOPPED MOVING. PULLED OVER AND SERVICE ELECTRICAL THROTTLE CONTROL CAME ON. FINALLY GOT THE VEHICLE TO DRIVE. CHECK ENGINE LIGHT IS ON NOW."~41,000 mi, complaint #1707722
    • "ELECTRONIC THROTTLE CONTROL LIGHT CAME ON- THIS HAS HAPPENED THREE TIMES, ONCE WHILD DRIVING AND TWICE WHEN STARTING THE CAR AND IT WAS IN PARK."~54,000 mi, complaint #1706699
  15. #15

    transmission manual clutch

    3 unsafe, 2 annoyance

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE "SERVICE SHIFTER" LIGHT WILL TURN ON. IT HAS HAPPENED TWICE, THE FIRST TIME AT LESS THAN TEN MILES PER HOUR IN A PARKING LOT AND THE SECOND TIME ON THE INTERSTATE GOING 70 MPH. WHEN THE SERVICE SHIFTER LIGHT TURNS ON, IT ILLUMINATES THE PRND LIGHTS ON THE…"~26,000 mi, complaint #1564113
    • "TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING, THE SERVICE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE ISSUE AS NEEDING TO REPLACE THE BEZEL AND HARNESS ON THE GEAR SHIFTER. THE MECHA…"~45,000 mi, complaint #1694372
  16. #16

    brake pads and rotors

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "REAR BRAKES WERE VIBRATING UPON FIRM BRAKING PRESSURE AT SPEED OF 55-60. DEALER REPLACED REAR ROTORS UPON VERIFYING VIBRATION. "NEW REAR ROTORS" HAD SAME VIBRATIONS AND ARE NOW RUSTING AT AREAS OTHER THEN BRAKE SURFACES. PLEASE SEE PHOTOS"~1,500 mi, complaint #1537099
    • "PURCHASED MY 2018 CHEROKEE IN FEB 2018 AND IN OCTOBER 2019 HAD VIBRATION IN STEERING WHEEL. DEALER SAID I HAD 4 WARPPED ROTORS THAT NEEDED TO BE REPLACED AT MY EXPENSE. IT SEEMED ODD AT ONLY 18 MONTHS OF NORMAL DRIVING, MOSTLY HIGHWAY."~25,976 mi, complaint #1716773
    • "THE REAR BRAKE CALIPERS STUCK ON AND WORE THE REAR BRAKE PADS AND ROTORS OUT IN THE FIRST 50,000 MILES. THE FRONT BRAKES BARELY SHOW SIGNS OF WEAR."~50,000 mi, complaint #1652718
  17. #17

    engine cooling

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2018 Jeep Cherokee. The contact stated while driving 45 MPH, the contact smelled a burning odor. There were no warning lights illuminated. The contact took the vehicle to an independent mechanic who diagnosed the vehicle with oil filter hous…"~122,000 mi, complaint #2080425
  18. #18

    instrument cluster

    3 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "SERVICE SHIFTER LIGHTS AND WARNING COME ON RANDOMLY WHEN DRIVING. WHEN THE ERROR MESSAGE IS DISPLAYED, THERE IS NO WAY TO GET RID OF IT EXCEPT TURNING VEHICLE OFF AND ON. THE ERROR MESSAGE TAKES UP THE ENTIRE IN DASH SCREEN AND DOES NOT ALLOW FOR THE DIGITAL S…"~24,800 mi, complaint #1596569
    • "SERVICE SHIFTER SHOWING UP ON DISPLAY MULTIPLE TIMES. I HAD IT REPLACED RIGHT AWAY THE FOLLOWING MONTH. CHRYSLER HELPED WITH MY REPAIRS."~42,500 mi, complaint #1690782
  19. #19

    steering rack mechanical

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "RACK AND PINION COMPLETELY BROKE WITH ONLY 37,000 MILES"complaint #1634239
    • "My steering system sensor light illuminated while driving and steering became tight when driving. I took it to a local Jeep dealer and it was determined that the electronic rack had failed and needed to be replaced. The dealer said this is very unusual for my…"complaint #1825578
    • "My Jeep veers left and right sharply while I drive. It does not take off pulling into traffic-I have to wait for total total clearance-there is no take off. My gas tank was filled three days ago and it is already below 50%. I drive 7 miles to and from work Mon…"complaint #2186250
    • "The steering rack failed about one week after I purchased the vehicle. The dealer replaced the steering rack once, but the same problem happened again about six months later. The vehicle has now been at the dealership for about one year waiting for another rep…"complaint #2205823
  20. #20

    brake hydraulics

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at 25–[REDACTED ADDRESS], the brakes locked up, and the vehicle failed to move. The "Service Brakes" message illuminated on the instrument panel after the failure. The contact related…"~102,000 mi, complaint #2223949
  21. #21

    driveshaft axle cv

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "MY JEEPS SERVICE SHIFTER LIGHT COMES ON EVERY FEW HUNDRED MILES AND ALWAYS WHEN I'M DRIVING IT'S COMES ON DURING MY TRIPS TO GEORGIA AND JUST DRIVING AROUND THE CITY. I CONSTANTLY COMPLAINED TO THE DEALERSHIP ABOUT IT AND THEY TOLD ME TO BRING IT IN AND THEY'L…"~28,744 mi, complaint #1653844
    • "TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE FRONT AXLE FRACTURED CAUSING THE VEHICLE TO CRASH INTO A PARK VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED…"~37,000 mi, complaint #1701782
    • "The contact owns a 2018 Jeep Cherokee. The contact stated that while operating the vehicle, there was a chemical odor inside the cabin of the vehicle. The vehicle was taken to the local mechanic who diagnosed that the front passenger’s side half-shaft assembly…"~75,000 mi, complaint #2002664
  22. #22

    stability and traction control

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "THE MESSAGE SERVICE SHIFTER APPEARS, AND ALL OF THE GEARS ON THE GEAR SHIFT LIGHT UP. THERE IS NO SPECIFIC REASON THIS HAPPENS. IT HAS HAPPENED MULTIPLE TIMES, SOMETIMES WHILE IN MOTION AND BRAKING, SOMETIMES WHILE THE CAR IS PARKED. IT STARTED WHEN MY CAR WAS…"~39,000 mi, complaint #1669042
    • "AS DRIVING VEHICLE SHUTS DOWN LOOSE ALL CONTROL. MESSAGE POPS UP THAT SAYS. APPLY BRAKE AND PUT IN PARK OR NEUTRAL. ENGINE SHUTS DOWN. IN MOTION ON HIGHWAY. VERY DANGEROUS. *TR"~40,000 mi, complaint #1670285
    • "WE HAVE A 2018 JEEP CHEROKEE. WE WERE DRIVING BACK HOME FROM CHICAGO AND WE HEAR A DING. WHERE THE SPEEDOMETER IS THE WORDS SERVICE SHIFTER POPPED UP. NEXT TO THE SHIFTER ALL THE LIGHTS WERE LIT UP. WE PULLED OVER AND TURNED THE CAR OFF AND BACK ON AND IT WENT…"~48,000 mi, complaint #1653372
  23. #23

    sunroof

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "PANORAMIC SUNROOF EXPLODED OUTWARD - AT 5:15 AM, I WAS JUST STARTING TO GET ON THE ON RAMP TO THE FREEWAY. I WAS NOT UP TO FREEWAY SPEED YET. WEATHER CONDITIONS WERE GOOD AND APPROX. 61 DEGREES. AS I WAS DRIVING ON THE ONRAMP I HEARD A LOUD EXPLOSION TH…"~14,000 mi, complaint #1495400
  24. #24

    abs module

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WHILE DRIVING ABS, CHECK ENGINE, PARKING BRAKE LIGHT UP. BRAKES START TO SHAKE LIKE IF A TIRE IS SLIPPING BUT ITS NOT. STEERING WHEEL GETS STIFF. TRANSMISSION SHIFTS VERY HARD, ALL SYMPTOMS GO AWAY IF THE CAR IS WARM SOMETIMES. ITS IMPOSSIBLE TO PREDICT WHEN I…"~32,491 mi, complaint #1729040
  25. #25

    alignment and pull

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "FRONT END WOBBLE WHEN ACCELERATING FROM LOW SPEEDS."complaint #1537377
    • "This vehicle is designed to be a flat tow vehicle for a class a motorhome. No one made me aware of the death wobble and this caused an accident which could have been deadly. We did 13,000 dollars in damages to my motorhome and jeep. After hours of research i f…"complaint #1888290
  26. #26

    cruise control conventional

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "CRUISE CONTROL KEEPS COMING ON AND OFF. 2.4ML ENGINE STALLS A LOT HARD TO STOP CAR WITH CRUISE CONTROL ON AND IT'S GOES IN AND OUT ON ITS OWN"complaint #1476082
    • "While engaged in cruise control at 63mph, going up a hill, upon desending hill car unexpectedly starts to down shift and accelerate to 70+ before I disengage cruise control through brake pedal usage. This has happened repeatedly while desending hills in a moun…"complaint #1761259
  27. #27

    door latch and hinge

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I BACKED OUT OF MY GARAGE INTO THE DRIVEWAY AND STOPPED THE CAR TO BRING IN THE RECYCLING BIN. I SHIFTED INTO WHAT I THOUGHT WAS PARK, RELEASED THE BREAK, AND EXITED THE CAR. AFTER I HAD EXITED, THE CAR BEGAN TO MOVE FORWARD TOWARD THE OPEN GARAGE. I ATTEMPTED…"~8,000 mi, complaint #1535052
  28. #28

    engine head gasket

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I HAVE OIL LEAKING FROM BETWEEN THE ENGINE AND CYLINDER HEAD WHICH HAS LEAKED ENOUGH TO COAT THE ENGINE BLOCK AND IS ALSO LOSING COOLANT. DEALER DIAGNOSED AS A SEEPAGE SAYS IS NORMAL AND SAYS CHRYSLER WON'T FIX IT. SO ACCORDING TO CHRYSLER YOUR 2.4 ENGINE IS S…"~46,000 mi, complaint #1730310
  29. #29

    fluid leak unspecified

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Water is leaking from body seems and shorting out parking module. It has happened twice."complaint #1932594
    • "I went in to my dealership Nov. 24,2023 for a water leak to the driver side floor and to the back seat behind the driver side. It was starting to smell so I used some carpet cleaner to get rid of the smell. They replaced the panel cowl side trims on both sides…"complaint #1986548
  30. #30

    fuel tank and lines

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. THE CONTACT STATED THAT FUEL LEAKED FROM THE VEHICLE AND A BURNING ODOR ENTERED THE CABIN OF THE VEHICLE. IN ADDITION, THE FUEL GAUGE FAILED TO DISPLAY THE CORRECT FUEL LEVEL. THERE WERE NO WARNING INDICATORS ILLUMINA…"~7,123 mi, complaint #1483113
    • "UNABLE TO FILL GAS TANK - NOZZLE KEEPS TURNING OFF AND SPITTING GAS OUT OF SPOUT. TRIED SLOWING DOWN FLOW BUT AFTER TANK IS ABOUT 3/4 FULL IT JUST KEEPS CLICKING AND GOING OFF. THIS HAS HAPPENED AT THREE DIFFERENT FUEL STATIONS OVER THE LAST TWO WEEKS. MY JEEP…"~13,000 mi, complaint #1521295
  31. #31

    hv system fault reduced power

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WHILE DRIVING, THE VEHICLE SHUTS DOWN, I LOST ALL CONTROL. A MESSAGE POPPED UP THAT SAID 'APPLY BRAKE AND PUT IN PARK OR NEUTRAL' THE ENGINE SLOWLY LOST ALL ACCELERATION AND CAME TO A COMPLETE STOP. THE CAR BEEPS AND SAID 'LOW BATTERY' BUT ALL LIGHTS AND VOLTA…"~23,132 mi, complaint #1679891
  32. #32

    infotainment head unit

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "RADIO CUTS IN AND OUT SINCE THE DAY I BOUGHT THE CAR. DEALERS SAY THEY CANNOT FIND ANYTHING WRONG."complaint #1537378
    • "the infotainment screen flashes a warning on red screen "911 Car Phone malfunction contact dealer". It has done this intermitently for the past couple of weeks. A few times I've started the vehicle and the screen is black, no back up camera, no a/c, no back…"complaint #1910722
  33. #33

    key fob and immobilizer

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "FOR THE PAST THREE MONTHS SINCE LABOR DAY OF 2018, MY 2018 JEEP CHEROKEE LATITUDE HAS NOT STARTED ON SEVERAL OCCASIONS. EVENTUALLY IT DOES START BUT IT WILL ALWAYS SAY, "CANNOT READ KEY FOB". I HAVE DISCOVERED THAT IT'S WORSE WHEN I USE THE REMOTE START TO W…"~13,000 mi, complaint #1521333
    • "MY SENSORS ONLY WORK SOMETIMES, MY KEY FOB ONLY WORKS WHEN IT WANTS. IT'S STARTING TO HAVE ISSUES. MY JEEP STOPPED WORKING ON THE HIGHWAY ALL OF A SUDDEN"~47,000 mi, complaint #1726051
  34. #34

    seatbelt and pretensioner

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "RECENTLY MY SON WAS COMPLAINING ABOUT DIFFICULTY BUCKLING HIS SEAT BELT. UPON INSPECTION, I NOTICED THAT HIS SEAT BELT WAS FRAYED IN SEVERAL PLACES. IT IS NOW FRAYED HALF WAY THROUGH THE WIDTH. I THOUGHT MAYBE HE WAS BEING TO ROUGH WITH THE SEATBELT, UNTIL I N…"~38,590 mi, complaint #1639439
  35. #35

    starter

    1 unsafe, 1 broken

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "MY CHEROKEE IS 2018, I BOUGHT IT USED JAN OF 2020. IN SEPT OF 2020 MY STARTER BROKE, I PAID $550 TO GET IT FIXED. THIS MORNING, ABOUT 4 DAYS LATER THE STARTER IS BROKEN AGAIN. MY MECHANIC IS VERY GOOD, AND WARNED ME ABOUT MULTIPLE PEOPLE COMING IN WITH THIS IS…"~17,000 mi, complaint #1692160
  36. #36

    suspension arms and bushings

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "The contact owns a 2018 Jeep Cherokee. The contact stated while driving at various speeds, the front end of the vehicle and the steering wheel would violently shake and vibrate while depressing the brake pedal. The contact indicated that the check engine warni…"~45,000 mi, complaint #1811643
  37. #37

    ac compressor and refrigerant

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Jeep Cherokee 2018 limited AC turns off throughout the drive. It makes the SUV vibrate to the point I can’t see out the review mirror. Had AC serviced and checked. Issue persisted shortly after. "complaint #1994963
  38. #38

    acceleration loss or hesitation

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "AS PULLING OUT INTO THE ROAD THE VEHICLE STUTTERED AND DOGGED DOWN VERY BAD EVEN MASHING THE GAS TO THE FLOOR THE VEHICLE WOULD NOT GO. A LIGHT CAME ON SAYING THROTTLE SHIFT CONTROL RESET NEEDED. VEHICLE STARTED TO GO AND THEDOGGED DOWN AGAIN. VEHICLE KEEPS D…"~49,000 mi, complaint #1653497
  39. #39

    adas lane keeping

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "GOING [REDACTED ADDRESS] IN THE MIDDLE LANE, THE PARK ASSIST SUDDENLY KICKED IN WITHOUT WARNING AND SHIFTED THE VEHICLE INTO NEUTRAL. AFTER DRIFTING TO THE SHOULDER, THE CAR WOULD NOT ENGAGE INTO DRIVE AGAIN. THE CAR IS LESS THAN A MONTH OLD."complaint #1447795
  40. #40

    backup camera

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Back up camera turns to static when going in reverse. Has been happening for years. No warnings. Just malfunctioning. Reported this in 2019 to Jeep."complaint #2196557
  41. #41

    catalytic converter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Fuel flooding engine and ruining catalytic converter "complaint #1983246
  42. #42

    glass and windshield

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "CAR WAS SITTING STILL, HAD NOT BEEN RUNNING (IN OVER 36 HOURS)L UNDER THE CARPORT. WE WENT TO GET INTO THE CAR AND THEN NOTICED, THE BACK GLASS HAD BUSTED IN THE SAME PLACE (THE HEATER CONNECTOR) ON BOTH SIDES. THE GLASS BUSTED OUT WARDS. HUSBANDS VEHICLE WAS…"~31,000 mi, complaint #1676887
  43. #43

    interior trim

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "THIS COMPLAINT IS NOT SPECIFIC TO MY CURRENT VEHICLE. THE HEAD RESTS IN ALL NEWER VEHICLES ARE MAKING THOSE OF US WHO ARE NOT OVERWEIGHT AND HAVE GOOD POSTURE SIT IN AN AWKWARD POSITION WITH OUR HEADS PUSHED FORWARD. THIS IS VERY UNCOMFORTABLE AND WE CAN'T TU…"complaint #1441099
  44. #44

    lighting exterior

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "When the running lights and headlights are set to Auto, moving the lever to High Beam causes the lights to go out. I have been asking the dealer and trying to find a solution since buying the car new, but no recall had been issued for my VIN and the dealer wil…"complaint #2201258
  45. #45

    noise or vibration unspecified

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE CAR VIBRATES EXCESSIVELY WHEN THE SUNROOF IS OPEN. ONCE YOU ALSO OPEN THE WINDOWS, THE VIBRATION SUBSIDES BUT NEVER GOES COMPLETELY AWAY"complaint #1542687
  46. #46

    power windows and locks

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY JEEP DOES NOT STAY LOCKED. I CAN LOCK THE CAR, BUT IF SOMEONE TRIES TO OPEN IT, THEY ARE ABLE TO WITHOUT A PROBLEM, EVEN WHEN THE FOB IS NOWHERE NEAR THE CAR. ALL THAT HAPPENS IS THE THEFT ALARM TRIGGERS. MY CAR WAS OPENED BY SOMEONE IN A PARKING GARAGE…"~8,400 mi, complaint #1465781
  47. #47

    software or update

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE PARKING SYMBOL ON THE GEAR SHIFT MECHANISM AND ALL THE LIGHTS ON THE GE…"complaint #1498767
  48. #48

    steering electric assist

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "while driving about 50 mph, I suddenly lost steering and many alarm lights came on. the car was very difficult to steer and I had a difficult time to return home"complaint #1828795
  49. #49

    unintended acceleration

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. WHILE THE VEHICLE WAS STOPPED, IT LUNGED FORWARD. THE FAILURE OCCURRED INTERMITTENTLY AND THERE WERE NO WARNING INDICATORS ILLUMINATED. ROGER WILLIAMS CHRYSLER DODGE JEEP RAM ([REDACTED ADDRESS], WEATHERFORD, TX 76086…"~7,000 mi, complaint #1554260
  50. #50

    wheel or rim

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I WAS STOPPED AT A RED LIGHT, THE. LIGHT TURNED GREEN AND ALL SUDDEN MY CAR MY PASSENGER SIDE RIM JUST SHATTERED AND POP 4 HOLES IN MY TIRE. THE TIRE WAS NOT MISSING ANY RUBBER. TOOK IT TO THE DEALERSHIP AND THEY SAID IT IS NOT UNDER WARRANTY WHEN I JUST THE C…"~1,980 mi, complaint #1448341
  51. #51

    wiper and washer

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Turn into our street, windshield whippers came on. Fuse blown, take out still stay on. Kept changing them, Fuse kept blowning. Replace mod with turn single, wheel part. Pic sent. Worked two weeks, did it again. Now they are saying it's the radio is pulling to…"complaint #1926939

NHTSA investigations

Search NHTSA's own recall and complaint database for JEEP CHEROKEE directly.