2016 KIA SOUL
What owners reported to NHTSA, ranked by how often and how seriously.
This is complaint data, not a random sample.
It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.
Component ranking
- #1
engine internal
30 stranded, 130 unsafe, 2 annoyance
162incidentsTypical range: 57,500–99,500 miMedian 77,000 mi, based on 101 reports (58% had no usable mileage)
- "AFTER TAKING THE CAR TO MY MECHANIC FOR AN OIL CHANGE, I WAS ADVISED TO TAKE THE CAR TO THE DEALERSHIP BECAUSE THE ENGINE WAS MAKING A LOUD BANGING SOUND ON START UP. MY MECHANIC HAD THE VEHICLE OVER NIGHT AND THE ENGINE WAS STARTED COLD IN THE MORNING ON A QU…"~11,058 mi, complaint #1544005
- "LAST MONTH I TOOK MY CAR TO THE DEALERSHIP FOR AN ECU UPDATE WHICH KIA IS CALLING A 'PRODUCT IMPROVEMENT CAMPAIGN' FOR THE CARS COMPUTER SYSTEM TO PUT IT INTO LIMP HOME MODE, NOW A MONTH LATER WHILE ON MY WAY HOME FROM WORK WHEN I TURNED ONTO A STREET 2 NIGHTS…"~61,700 mi, complaint #1716128
- "(MN) ENGINE THREW A ROD AT 80,000 MILES. I WAS TOLD BY A MECHANIC WHO PERFORMED A DIAGNOSTIC READING THAT THE KNOCK SENSOR (PO...26) WAS FAULTED AND THAT THERE WAS A RECALL FOR AN ENGINE ISSUE, THEREFORE I SHOULD LOOK INTO IT TO SEE IF THIS VEHICLE WAS INCLUDE…"~80,000 mi, complaint #1584354
- "2016 KIA SOUL 2.0 ENGINE LOSES POWER INTERMITTING ENGINE LIGHT INTERMITTING OIL LIGHT AND POSSIBLY RODS KNOCKING THE HIGHWAY AND TURNING"~99,120 mi, complaint #1714830
- "BLOWN ENGINE AFTER SOME WORK WAS DONE UNDER CURRENT RECALL (CATALYTIC CONVERTER REPLACEMENT)"~140,000 mi, complaint #1739406
- #2
catalytic converter
8 stranded, 138 unsafe, 4 broken, 2 annoyance
152incidentsTypical range: 75,000–114,000 miMedian 95,000 mi, based on 149 reports (51% had no usable mileage)
- "THERE IS A KNOWN ISSUE WITH THE CATALYTIC CONVERTER GETTING DAMAGED BY EXHAUST HEAT AND IT IS STILL NOT ON AN OPEN RECALL. MY CAR VIN IS SUPPOSEDLY NOT AFFECTED BY THE ISSUE, BUT I JUST HAD TO HAVE THE CATALYTIC CONVERTER AND O2 SENSOR REPLACED FOR THIS ISSUE.…"~37,500 mi, complaint #1558330
- "WHEN I CALLED THE DEALERSHIP ABOUT THE CODE THAT POPPED UP WHEN I USED MY READER TO READ THE CHECK ENGINE LIGHT THAT POPPED UP TWO DAYS BEFORE THANKSGIVING. IT SAID IT WAS THE CATALYTIC CONVERTER. THE KIA LADY TOOK MY VIN AND SAID THERE WAS NO RECALLS BUT EVER…"~75,000 mi, complaint #1713306
- "WHILE DRIVING ON THE NJ TURNPIKE AT NIGHT TIME, I WENT TO CHANGE FROM THE RIGHT LANE INTO THE MIDDLE LANE AND THE CAR STALLED NOT ABLE TO PICK UP SPEED. AS THE CAR STALLED THERE WAS A FAST MOVING TRUCK WHICH WAS COMING AND THAT WAS ABLE TO SWITCH LANES FORCING…"~98,000 mi, complaint #1733996
- "KIA ISSUED A RECALL FOR A SOFTWARE UPDATE. AFTER HAVING A KIA DEALER INSTALL THE SOFTWARE UPDATE MY 2016 KIA SOUL BEGAN EXPERIENCING ENGINE STALLING. THIS WAS IMMEDIATELY AFTER LEAVING THE DEALERSHIP. I TOOK THE VEHICLE BACK TO THE DEALER AND THEY INFORMED ME…"~115,000 mi, complaint #1712464
- "I HAD 2 RECALLS CARRIED TO UNIVERSITY KIA, HUNTSVILLE ALABAMA. DAYS LATER THE CAR BROKE DOWN HAD TO HAVE IT TOWED BACK TO SAID DEALER TO FIND OUT ORIGINAL SERVICE COORDINATOR WAS FIRED TOLD HE WAS NOT PERFORMING RECALLS. MY CAR HAS BEEN BACK AT DEALER FOR 8 DA…"~235,000 mi, complaint #1620516
- #3
engine stall or no start
26 stranded, 56 unsafe
82incidentsTypical range: 63,000–114,000 miMedian 93,500 mi, based on 80 reports (53% had no usable mileage)
- "AS I WAS PULLING OUT TO GO TO WORK,I NOTICED THE RPM INDICATOR WENT UP TO 51000 RPM.I HAD NOT HAD THIS ISSUE BEFORE.THE CAR ONLY HAD 18000 MILES ON IT WHEN I BOUGHT IT. IT HAS 19500 MILES NOW.I WAS ON THE MAJOR HIGHWAY IN AUSTIN TEXAS AND COULDN'T GO AFTER THA…"~19,817 mi, complaint #1724119
- "The contact owns a 2016 Kia Soul. The contact stated that the check engine warning light was illuminated. The vehicle went into limp mode with reduced speed. The contact stated that while driving approximately 73 MPH the vehicle decelerated to 43 MPH. The vehi…"~60,000 mi, complaint #1784268
- "VEHICLE STOPPED HAVING ANY POWER AND BEGAN SPUTTERING ON INTERSTATE 79 NORTH OF PITTSBURGH. DRIVER MANAGED TO PULL OFF ONTO AN EXIT RAMP AND OFF THE EXIT RAMP (NORTH) ON THE PORTERSVILLE/PROSPECT EXIT BEFORE IT SHUT OFF ENTIRELY AND THE ENGINE WOULD NOT ROLL…"~82,000 mi, complaint #1728563
- "MY VEHICLE STALLED, CUT OUT WHILE I WAS DRIVING IN TRAFFIC, AND DIED. IT WAS DIAGNOSED WITH AM ISSUE WITH THE ENGINE. ALL MAINTENANCE FOR THE VEHICLE WERE BEING PROPERLY MAINTAINED AP RHERE SHOULD NOT HAVE HAD ANY ISSUES. THERE WAS A DEFECT IN THE ENGINE."~110,000 mi, complaint #1581243
- "I WAS DRIVING VEHICHLE WHEN I STARTED TO LOSE POWER AND ALL THE DASH LIGHTS CAME ON. I PULLED OVER AND THE CAR STALLED. I TRIED TO RESTART IT AND IT SUDDENLY STARTED SMOKING. I HAD THE CAR TOWED TO INDEPENDENT MECHANIC WHO DIAGOSED THE CAR AND SAID THAT TH…"~193,000 mi, complaint #1657024
- #4
engine oil consumption
4 stranded, 70 unsafe, 1 annoyance
75incidentsTypical range: 63,000–90,500 miMedian 78,500 mi, based on 40 reports (65% had no usable mileage)
- "CAR HAS ONLY 34K MILES. HAD IT FOR TWO MONTHS NOW. HASN'T HAD IT'S FIRST OIL CHANGE. HOWEVER, THE OIL LIGHT COMES ON AND BLINKS THEN SHUTS OFF, DOES THIS EVERY TIME I DRIVE OR IN IDLE. I PUT 4 QTS OF OIL IN THE CAR A WEEK AGO. THERE IS NO REASON THE OIL NEEDS…"~33,600 mi, complaint #1731342
- "THE KIA SOUL 1.6 ENGINE HAS BEEN RECALLED DUE TO OIL CONSUMPTION RELATED TO EXCESSIVE CATALYTIC CONVERTER HEAT. I SUBMIT TO YOU THAT THE INVESTIGATION NEEDS TO BE EXPANDED TO INCLUDE THE 2.0 ENGINE. I BELIEVE SPECIFICALLY RELATED TO THE SPECIAL EDITION CARS TH…"~60,000 mi, complaint #1589860
- "ENGINE LOSES 3 QUARTS OF OIL BETWEEN SCHEDULED OIL CHANGES. STARTED AT AROUND 70K MILES AND IS GETTING WORSE (NOW AT 90K MILES). THERE IS NO INDICATION OF LOW OIL OR PROBLEM IN THE DRIVER CONTROLS. NO SMOKE FROM BURNING OIL. THIS IS A SAFETY HAZARD AS THE ENGI…"~70,000 mi, complaint #1680821
- "2016 KIA SOUL /W 2.0 LITER LONG BLOCK ENGINE. APPROXIMATELY 85K MILES AT THE TIME OF ENGINE FAILURE DUE TO SPONTANEOUS OIL LOSS. VEHICLE HAD BEEN WELL MAINTAINED WITH REGULAR OIL CHANGES. DEALERSHIP AND KIA CORPORATE REFUSE TO PROVIDE ANY CONSIDERATION THAT TH…"~85,000 mi, complaint #1731796
- "This vehicle, Kia Soul 2016, uses excessive oil, no matter what the manufacturer or dealers say. There is no reason to put 1 to 1/2 quarts of synthetic oil in this vehicle every week to make sure the engine doesn't seize. Severe manufacturer flaw and/or design…"~149,135 mi, complaint #1891393
- #5
lighting exterior
10 unsafe, 6 annoyance
16incidentsCommonly reported, insufficient mileage data - n=12, median 50,500 mi, no reliable range below 25 reports.
- "WHEN USING BLINKER WHILE IN MOTION WITH THE LIGHTS ON, THE LIGHTS MESS UP. SOMETIMES THE BRIGHTS WILL FLASH, SOMETIMES ALL VEHICLE LIGHTS WILL CUT OFF, SOMETIMES ALL VEHICLE LIGHTS WILL FLASH ALONG WITH BLINKER. THIS STARTED AFTER ABOUT 6 MONTHS OF OWNING THE…"~5,000 mi, complaint #1668113
- "TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED WITH HEADLIGHTS FLASHING INDEPENDENTLY. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE TEMPORARILY OPERATED AS DE…"~37,700 mi, complaint #1680203
- "MY BLINKER LIGHTS AND BRAKE AND HEADLIGHTS ALWAYS NEED TO BE REPLACED .AND MY RIGHT SIDE BLINKER WILL NOT WORK PROPERLY NO MATTER HOW MANY TIMES I CHANGE IT. THIS IS A ONGOING ISSUE."~48,750 mi, complaint #1615616
- "The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the front headlights failed to remain illuminated. The headlights independently regained normal function after a while. Also, on several occasions, while the vehicle was…"~67,000 mi, complaint #1759995
- "HEADLIGHTS FLICKER DURING USE, ESPECIALLY WHEN USING THE TURN SIGNALS."~78,000 mi, complaint #1581214
- #6
other
9 unsafe, 5 annoyance
14incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=5)
- "DRIVING THIS CAR HIGH SPEEDS (FREEWAY) FOR LONGER PERIODS OF TIME (30 MINUTES OR MORE PER DAY) FOR MORE THAN 3 CONSECUTIVE DAYS AFFECTS MY OVERALL HEALTH AND ABILITY TO DRIVE THE CAR. IT GET CHRONIC HEADACHES, TROUBLE CONCENTRATING, SLEEPING PROBLEMS, DIZZINES…"~1,350 mi, complaint #1299374
- "CAR CAUGHT ON FIRE. THERE WAS NO ACCIDENT INVOLVED. IT STARTED SMOKING AND SECONDS LATER CAUGHT ON FIRE. MY SON WAS DRIVING ON A CITY STREET, THE CAR STARTED SMOKING, HE TURNED INTO A PARKING LOT, GOT OUT OF THE CAR AND THE CAR CAUGHT ON FIRE."~80,000 mi, complaint #1723434
- #7
airbag system
13 unsafe
13incidentsCommonly reported, insufficient mileage data - n=16, median 34,000 mi, no reliable range below 25 reports.
- "ON 2/18/17 MY DAUGHTER WAS INVOLVED IN A FRONT END COLLISION IN OUR 2016 KIA SOUL. SHE STRUCK A STOPPED TOYOTA CAROLLA AT OVER 45MPH ON SOUTHBOUND I-5 IN SEATTLE WA. THIS WAS A DIRECT FRONT END COLLISION AND THE AIRBAGS IN THE KIA SOUL DID NOT DEPLOY EVEN TH…"~2,200 mi, complaint #1359254
- "ON HIGHWAY IN RAINY CONDITIONS HYDROPLANED IN TO CONCRETE BARRIER WALL AT ABOUT 70 MPH FIRST IMPACT ON DRIVERS FRONT CORNER NEAR HEADLIGHT. AIRBAGS NEVER DEPLOYED."~30,000 mi, complaint #1520330
- "DRIVING TO WORK ON FREEWAY GOING ABOUT 15-20MPH WHEN ALL OF A SUDDEN I WAS BLIND-SIDED BY A CHEVY SILVERADO TRUCK GOING 50-60MPH. THE INITIAL IMPACT WAS MY REAR PASSENGER SIDE DOOR. ABSOLUTELY NO AIRBAG WENT OFF ON THAT SIDE. THE IMPACT KNOCKED ME ACROSS TWO L…"~32,000 mi, complaint #1631132
- "I WAS REAR ENDED ON THE 91FREEWAY IN CALIFORNIA.I WAS ALMOST AT A COMPLETE STOP DUE TO TRAFFIC.I WAS HIT SO HARD FROM THE BACK THAT I WAS THROWN INTO VEHICLE IN FRONT OF ME.MY DAUGHTER AND I WERE IN THE CAR.MY CAR IS A TOTAL LOSS.NOT ONE SINGLE AIR BAG DEPLOYE…"~112,000 mi, complaint #1683348
- "FRONT IMPACTED ANOTHER VEHICLE AT 35-40 MPH AND AIR BAGS DID NOT DEPLOY. THIS HAPPENED 3/7/2020 AT 3:45 IN PORT CHAROLETTE FL. THIS OCCURRED ON ROUTE 776 AND TOLEDO BLADE"~751,000 mi, complaint #1652752
- #8
paint and clearcoat
6 unsafe, 7 annoyance
13incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=0)
- "The paint of the vehicle has just started to come off the car in chunks."complaint #1855713
- "All the paint and clear coats pealing no other car we own do not have this problem and are much older... this car is not even paid for and the paint is destroyed... the car only has 55000 miles"complaint #1910118
- "Paint adhesion. Pearl white color coats flaking off in several parts of body. "complaint #1949971
- "Two years ago the paint started to fall off the hood , sides and the top. The dealer inspected and refused any correction in the problem"complaint #2012505
- "Paint started peeling on the side mirrors, door handles within the last year and seems to have progressed really quickly. They are bubbling, cracking and then just chipping off to reveal the unfinished layer underneath. This seems like it will expose the car b…"complaint #2028140
- #9
acceleration loss or hesitation
11 unsafe, 1 annoyance
12incidentsCommonly reported, insufficient mileage data - n=15, median 86,000 mi, no reliable range below 25 reports.
- "VEHICLE OCCASIONALLY HESITATES WHEN ACCELERATING, DELAYING FORWARD MOTION FOR A COUPLE SECONDS. THIS CAN BE VERY DANGEROUS WHEN ACCELERATING FROM STOP OR WHEN TURNING EITHER DIRECTION. THIS HAS BEN REPORTED TO DEALER SINCE WE BOUGHT IT NEW AND THEY ARE UNABL…"~21,363 mi, complaint #1703444
- "I HAVE A 2016 KIA SOUL, FULLY LOADED MODEL. SIX MONTHS AFTER BUYING THE CAR FROM THE DEALER (BOUGHT NEW WITH 8 MILES), I BEGAN HAVING PROBLEMS WITH ACCELERATION, FROM A STOP OR SLOW. THE CAR WOULD HESITATE/LAG/ALMOST STALL FOR 2-5 SECONDS, BEFORE CATCHING AND…"~29,200 mi, complaint #1488992
- "WHEN ACCELERATING FROM A COMPLETE STOP THE VEHICLE WILL NOT ACCELERATE. PRESSING THE ACCELERATOR A LITTLE OR A LOT DOES NOT MATTER. THE ENGINE DOES NOT PRODUCE RPM AND DOES NOT ACCELERATE FOR AROUND 3-5 SECONDS. THERE IS NOT AN ENGINE LIGHT ON. ALL OTHER ASPEC…"~40,000 mi, complaint #1488517
- "The contact owns a 2016 Kia Soul. The contact stated that the vehicle would not accelerate above 5 mph and would stall with the check engine warning light illuminated. The vehicle was diagnosed and repaired; however, the failure persisted. The manufacturer was…"~83,000 mi, complaint #1760993
- "I WAS DRIVING ON THE FREEWAY AT NIGHT AT ABOUT 75 MILES AN HOUR ON CRUISE CONTROL. I WAS PASSING A SEMI WHEN ALL THE SUDDEN MY CAR DOWN SHIFTED AND STARTED LOSING POWER. I QUICKLY HAD TO FIGURE OUT HOW TO DEAL WITH THIS AND GET OFF THE FREEWAY. I CONSIDER MYSE…"~140,000 mi, complaint #1731207
- #10
control module
5 unsafe, 4 annoyance
9incidentsCommonly reported, insufficient mileage data - n=11, median 60,000 mi, no reliable range below 25 reports.
- "SEEMS THE CHECK ENGINE LIGHT COMES ON AND OFF AND WHEN TAKEN TO THE DEALERSHIP. THEY CANT FIND NOTHING WRONG WITH IT. THE CHECK ENGINE LIGHT CAN STAY ON FOR DAYS AND THE ENGINE RUNS RUFF. WHEN THIS IS TOLD AT THE DEALERSHIP THEY SAY THEY CANT FIND ANYTHING. TH…"~55,000 mi, complaint #1737795
- "FIRST, A COUPLE OF WEEKS AGO MY CHECK ENGINE LIGHT COMES ON AND MY ENGINE TEMPERATURE GAUGE STOPS WORKING PROPERLY. IT STARTS TAKING ABOUT 15 MINUTES FOR MY ENGINE TEMPERATURE GAUGE TO SHOW THE ENGINE IS WARMED UP. AFTER ABOUT TWO DAYS THE ENGINE LIGHT GOES OF…"~60,000 mi, complaint #1722508
- "VEHICLE WAS STATIONARY. THE CHECK ENGINE LIGHT TURNS ON AND THROWS P050A CODE. I TOOK INTO AUTHORIZED DEALER IN OCTOBER 2019, I WAS TOLD KIA IS AWARE OF ISSUE AND THE CODE IS INSIGNIFICANT, THEY CLEARED THE CODE. THIS CODE ERROR WAS TRIGGERED AGAIN ABOUT 4/12/…"~65,000 mi, complaint #1660684
- "CHECK ENGINE LIGHT ON MORE THAN OFF OR SO IT SEEMS. ENGINE CODE P0S0A. DEALER ATTEMPTS TO FIX. CODE COMES BACK"~75,000 mi, complaint #1732439
- "I HAVE A RECALL ON MY 2016 KIA SOUL ENGINE CONTROL UNIT "~89,000 mi, complaint #1570136
- #11
steering electric assist
8 unsafe
8incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=9)
- "TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING, THE STEERING WAS LOOSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V608000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEED…"~9,283 mi, complaint #1430218
- "ON A RESIDENTIAL STREET DOING ABOUT 15 MPH. WITHOUT ANY WARNING VEERED TO THE RIGHT HITTING A PARKED CAR AND DOING EXTENSIVE DAMAGE TO MY KIA SOUL AND MODERATE DAMAGE TO A FORD EXPLORER. IT WAS MID DAY AND GOOD VISIBILITY AND I WAS ALERT ON FAMILIAR TERRITORY…"~15,000 mi, complaint #1345676
- "The contact owns a 2016 Kia soul. The contact stated while driving 80 MPH with the cruise control feature engaged, the feature independently deactivated and the vehicle decelerated to 60 MPH. The contact stated that after the cruise control feature was disenga…"~57,000 mi, complaint #1880559
- "TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO STEER. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO PAT PECK KIA ([REDACTED ADDRESS], D'IBE…"~108,000 mi, complaint #1664141
- #12
fuel tank and lines
6 unsafe
6incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=3)
- "MY CAR, WHICH IS UNDER 5000 MILES, HAD ONE OF ITS FUEL LINES DECAY OR CHEWED BY AN ANIMAL. THE LOCATION OF THE DAMAGE WAS ON TOP OF THE ENGINE. BEFORE I DISCOVERED THE DEFECTIVE FUEL LINE, MY CAR HAD BEEN RUNNING JUST FINE, WITH NO WARNING INDICATORS IN THE…"~4,500 mi, complaint #1475962
- "AFTER A SHORT DRIVE, I PARKED MY 2016 KIA SOUL IN THE GARAGE AND 15 MINUTES LATER I HEARD A NOISE IN THE GARAGE. MY HUSBAND OPENED THE DOOR TO THE GARAGE AND FOUND FLAMES COMING FROM THE STATIONARY KIA. THE ENTIRE GARAGE CAUGHT FIRE AND INCLUDED MY OTHER CAR…"~6,000 mi, complaint #1540510
- "TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG FUEL ODOR INSIDE AND OUTSIDE THE VEHICLE FOR OVER TWO MONTHS. ALSO, WHILE FUELING THE VEHICLE, FUEL SPILLED ONTO THE GROUND. THE DEALER AND MANUFACTURER WERE NOT CONTACT…"~82,000 mi, complaint #1608720
- #13
transmission automatic
1 stranded, 5 unsafe
6incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=3)
- "TRANSMISSION STARTED SLIPPING WHILE DRIVING. THEN TRANSMISSION SLIPPED WHILE GOING 45 AND ENGINE RED LINED THEN DIED. WOULD NOT RESTART."~32,400 mi, complaint #1468057
- #14
brake hydraulics
5 unsafe
5incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=3)
- "The contact owns a 2016 Kia Soul. The contact stated that while his wife was driving 35 MPH, the brakes became inoperable. The contact’s husband, who is an independent mechanic, inspected the vehicle and became aware that the brake fluid lines were rusted and…"~40,000 mi, complaint #2218896
- "FOUR CAR COLLISION, KIA SOUL 2016 WAS THE FIRST CAR. SLOWING DOWN FOR A RED LIGHT ON A CITY STREET, BREAKS DID NOT WORK. THERE WERE NO SKID MARKS ON ROAD. NO ONE WAS CITED DURING THE ACCIDENT, OFFICERS ON SITE HAD BELIEF THERE WERE OTHER COMPLICATIONS RATHER T…"~60,000 mi, complaint #1707476
- "The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the brakes failed to work as needed. The brake warning light was illuminated. The contact was able to safely pull the vehicle over. The vehicle was taken to the de…"~85,000 mi, complaint #1993307
- #15
engine cooling
5 unsafe
5incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=6)
- "MY SOUL HAS BEEN OVER HEATING,STALLING,AND BACK FIRING,EVEN HAD SMOKE COME FROM ENGINE 2 TIMES.HAS BEEN IN SHOP OVER 7 TIMES FOR THERMOSTAT ISSUE, THAT THEY SAID THEY CAN NOT FIX .PLUS MY CAR HAS BEEN IN A NUMBER OF TIMES FOR IT NOT HAVING ANY GET UP AND GO .I…"~36,000 mi, complaint #1514230
- "The contact's grandmother owns a 2016 Kia Soul. The contact stated that while his grandmother was driving at an undisclosed speed, the engine overheated. No warning lights were illuminated. The contact stated that due to the failure and the outside temperature…"~59,242 mi, complaint #2234949
- "The contact owns a 2016 Kia Soul. The contact stated while driving approximately 35 MPH, the front end started shaking. The contact depressed the accelerator pedal and there was a rough idling sound coming from the engine. The contact stated that the check eng…"~87,145 mi, complaint #1830382
- #16
ev drive unit or inverter
5 unsafe
5incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=1)
- "WHILE DRIVING IN REGENERATIVE BRAKE MODE AND COMING UP TO A STOP LIGHT, I LET THE REGENERATIVE BRAKE TO SLOW THE CAR TO AROUND 10 KM/HR THEN APPLIED THE NORMAL BRAKE TO SLOW DOWN THE REST OF THE WAY. THE BRAKE PEDAL DID NOT ENGAGE WHATSOEVER. I DID NOT FEEL AN…"complaint #1303154
- "Trouble is when i get speed with the car and press the brake the system fail and i dont have any acceleration. Ex. When i go about 50mph or more and press the brake. The electrical system fail and show on dashboard "check ev system" and after restart or shutdo…"complaint #1794345
- "During normal driving operation, the car makes a loud bang and the drive system shuts down. The dash lights remain on indicating that the main drive battery needs to be checked. I've had to coast to the side of the road each time as there is no power at all. W…"complaint #1904911
- "My wife was driving the 2016 KIA Soul EV and the car just shut itself off in the middle of the intersection. She was able to turn the car off and turn it back on, but nearly caused an accident. A few months later it did it again. After getting a new softw…"complaint #2035005
- "I reported to Kia regarding 2016 KIA Soul EV electronic gear shift and power system as follows. "I am writing to formally report a serious safety concern regarding the electronic gear shift and power system on my Kia Soul EV. I have experienced several danger…"complaint #2205602
- #17
steering rack mechanical
5 unsafe
5incidentsCommonly reported, insufficient mileage data - n=15, median 107,000 mi, no reliable range below 25 reports.
- "I LOST CONTROL OF MY CAR LAST YEAR AND CRASHED INTO A TREE. I ENDED UP IN THE HOSPITAL WITH A BROKEN STERNUM. MY STEERING WAS WEIRD RIGHT BEFORE I CRASHED."~70,000 mi, complaint #1651768
- "The contact owns a 2016 Kia Soul. The contact stated while driving approximately 65 mph, there was an abnormal cracking sound detected before the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was towed to the residence.…"~70,055 mi, complaint #1755811
- #18
wiring harness
1 stranded, 4 unsafe
5incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=5)
- "WHILE DRIVING THE CAR IN A SHOPPING MALL PARKING LOT THE VEHICLE STOPPED RUNNING. THE ENTIRE ELECTRICAL SYSTEM OF THE VEHICLE SHUT DOWN. NO ELECTRIC POWER IN THE VEHICLE WOULD WORK. THE ENTIRE ELECTRICAL AND COMPUTER SYSTEM IN THE VEHICLE SHUT DOWN. I WAS…"~106,000 mi, complaint #1634816
- "UPON PARKING MY CAR I NOTICED THE ENGINE WAS ON FIRE. SMOKE AND FLAMES WERE COMING FROM UP UNDER THE HOOD. THE CAR WAS DECLARED A TOTAL LOSS BY MY INSURANCE COMPANY AND THE FIRE WAS DEEMED ELECTRICAL IN NATURE."~108,076 mi, complaint #1711735
- #19
battery and charging
2 stranded, 2 unsafe
4incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=4)
- "I WAS DRIVING HOME ON THE SEPULVEDA PASS WHICH IS A 45-50 MPH ZONE AND SUDDENLY MY CAR LOST POWER AND FROM GOING 45MPH I AS GOING UPHILL AT 10MPH. I THEN LOST ALL CONTROL AND MY BATTERY DIED. I GOT TOWED TO A MECHANIC AND SAID IT WAS AN ALTERNATOR PROBLEM AT F…"~66,245 mi, complaint #1562643
- "I WAS DRIVING HOME FROM WORK AND MY CAR STARTED MAKING A CLICKING SOUND. A COUPLE MINUTES LATER IT SLOWED DOWN UNTIL IT COMPLETELY STOPPED. I'M THANKFUL I WAS PULLING UP IN FRONT OF MY HOUSE BEFORE THE CAR COMPLETELY DIED. I REPLACED THE BATTERY BUT IT STILL…"~74,500 mi, complaint #1566854
- "The contact owns a 2016 Kia Soul. The contact stated that while driving at approximately 40 MPH, the battery, steering, and ABS warning lights were illuminated. The steering wheel then seized. The contact stopped the vehicle in the left lane of the highway whe…"~150,000 mi, complaint #1977519
- #20
key fob and immobilizer
2 unsafe, 2 annoyance
4incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=2)
- "KEY WILL GET STUCK IN IGNITION AFTER PUTTING VEHICLE IN PARK AND ATTEMPTING TO REMOVE KEY AFTER TURNING KEY TO OFF POSITION. KEY WILL ALSO NOT TURN WHEN ATTEMPTING TO TURN ON VEHICLE. VEHICLE WAS STATIONARY AND PARKED ON BOTH OCCASIONS. THE INABILITY TO R…"~12,000 mi, complaint #1393127
- "I HAVE HAD SEVERAL INSTANCES WHERE I HAVE HAD THE SEAT BELT FASTEN LIGHT COME ON WHEN TRAVELING DOWN THE ROAD. INITIALLY I TRIED PARKING THE CAR, TURNING OFF THE IGNITION FOR 30-60 SECONDS, TURNING THE CAR BACK ON, AND ONCE I START MOVING AGAIN THE INDICATOR W…"~16,600 mi, complaint #1358677
- #21
sunroof
3 unsafe, 1 broken
4incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=0)
- "MY CAR WAS PARKED IN THE DRIVEWAY AND HAD NOT BEEN RUNNING. I SHUT THE CAR DOOR TO GO BACK INSIDE THE HOUSE AND I HEARD A POP NOISE. THE FRONT PART OF THE PANORAMIC SUN ROOF HAD BROKEN AND SHATTERED."complaint #1485298
- "The panoramic sunroof exploded while the vehicle was being driven. Thankfully the cover was closed so the glass did not fall down on the passenger of the vehicle. "complaint #1909887
- "I was driving my [REDACTED ADDRESS] at about 20 mph when I heard a very loud bang that startled me. I looked behind and to the sides and nothing but when I looked up, the fixed panel in the sunroof had shattered but not yet fallen in.There are several lawsuits…"complaint #1997818
- "I was driving on Interstate I-40 when the closed sunroof spontaneously shattered. Nothing external or internal hit the sunroof. Due to the explosive noise, I was distracted and almost wrecked. Luckily, no one was injured, and no property was destroyed other…"complaint #2143929
- #22
door latch and hinge
3 unsafe
3incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=3)
- "TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED DURING INCLEMENT WEATHER, THE VEHICLE BECAME FLOODED WITH WATER. THE CONTACT STATED THAT THERE WAS WATER DAMAGE TO THE INTERIOR OF THE VEHICLE. THE CONTACT STATED THAT MOIST…"~6,000 mi, complaint #1636249
- "SOLD DAMAGED CAR BY RON BOUCHARD KIA. DOOR DOESN'T CLOSE AND IT RAINS AND SNOWS INSIDE. SAID I LOCKED MY KEYS IN CAR, I DIDN'T. THEY FIXED THE BASHED IN DRIVER'S DOOR BUT WON'T FIX OTHER DOOR. CONVINCED ME IT WAS SEATBELT DAMAGE. AT DEALERSHIP THE NICK'S AND D…"~44,000 mi, complaint #1745211
- #23
ev charging system
1 stranded, 2 unsafe
3incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=1)
- "The contact owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, he became aware that the vehicle was not calculating accurate EV range and was fluctuating abnormally. After closer observation, the contact became aware that the vehic…"~33,000 mi, complaint #1930739
- #24
heater core and blower
3 unsafe
3incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=2)
- "ALL INTERIOR WINDOWS FOGGED UP MAKING IT IMPOSSIBLE TO SEE OUTSIDE VEHICLE. I WAS DRIVING THE VEHICLE EARLY MORNING, MID TO LOW 60 DEGREE TEMPS, I PUT HEAT ON LOW FAN SPEED AND MID TEMP, INSTRUMENT PANEL STARTED TO FOG UP AND WINDSHIELD STARTED TO FOG UP, I S…"~27,000 mi, complaint #1375188
- "ON A TRIP, I WAS DRIVING ON A COLD, RAINY NIGHT AND THE WINDOWS BEGAN TO FOG UP SO I TURNED ON THE HEAT/DEFROSTER WHICH CAUSED ALL THE WINDOWS TO QUICKLY AND TOTALLY FOG OVER. THE RIGHT SIDE WAS SPITTING WATER ON TO THE WINDSHIELD THIS WAS SO BAD THAT I HAD TO…"~55,300 mi, complaint #1524289
- #25
hv battery and range
3 unsafe
3incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=2)
- "I HAVE A KIA SOUL EV BECAUSE THIS IS THE BATTERY THAT DECREASES THE NUMBER OF KILOMETERS PER DAY BY DAY I THINK THE BATTERY HAS A PROBLEM"complaint #1635914
- "i have a 2016 Kia Soul EV+. The Hghi Voltage Battery Pack Assembly is malfunctioning and it only charges to 30 percent or a 30-mile range. It should charge to a 90-mile range. While driving, it suddenly drops from a 25-mile range to an 18- mile range, I som…"complaint #1990863
- "Vehicle was taken to Clovis Kia to address recall NHTSA# 23V218 (SC267). Kia was unable to fix the issue and ordered a battery pack replacement (they replaced the current battery pack 2 years and roughly 20K miles previously). New battery pack was installed…"complaint #2090690
- #26
seatbelt and pretensioner
1 unsafe, 2 broken
3incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=1)
- "THE DRIVER AND PASSENGER SEAT BELTS DO RETRACT AFTER THE ARE USED. THE PULL OUT BUT THEY WILL NOT RETRACT BACK IN THE SEAT BELT AREA"~12,000 mi, complaint #1499961
- #27
steering column
2 unsafe, 1 annoyance
3incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=3)
- "LAST YEAR I FOUND OUT THAT WHEN I ENGAGED REVERSE RIGHT OR LEFT A GRINDING NOISE WAS COMING FROM THE STEERING COLUMN AREA. ALSO WHEN I WAS DRIVING OVER A SPEED BUMP OR IN A DIP A SQUEEKING SOUND WAS COMING FROM THE BACK OF THE CAR. I TOOK THE CAR TO THE [KIA O…"~6,300 mi, complaint #1456418
- #28
evap system
2 annoyance
2incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=0)
- "Changed oxygen sensor and check engine light is still on "complaint #1953460
- "Bought car in March 2023, two days after purchasing the light came on with code 0456. Which is a small evap leak. Got multiple fixes with various mechanics including dealer. And no one can figure out what is wrong with it. It shows as a permanent code not allo…"complaint #1981402
- #29
exhaust system
2 unsafe
2incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=6)
- "TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE LOSS POWER AS THE CONTACT VEERED TO THE SHOULDER OF THE ROAD. THE CONTACT TURNED THE VEHICLE OFF WAITED FOR A FEW MINUTES, TURNED THE VEHICLE BACK ON WHICH RESUMED…"~85,665 mi, complaint #1708708
- #30
hv system fault reduced power
2 unsafe
2incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=3)
- "AFTER TAKING MY CAR INTO THE DEALERSHIP FOR A RECALL AND AN UPGRADE TO COMPUTER SOFTWARE, I WAS TRAVELING ON THE HIGHWAY AT 65 MPH AND LOST POWER TO THE ENGINE WHILE IN THE MIDDLE LANES OF TRAFFIC. I TOOK THE VEHICLE BACK TO THE DEALERSHIP, AND UPON THE COMPLE…"~85,300 mi, complaint #1729770
- #31
seat mechanism
2 unsafe
2incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=0)
- "THE MAIN PART OF MY COMPLAINT IS THAT THE HEAD RESTS LEAN FORWARD SO MUCH THAT MY HEAD IS BENT DOWNWARD WHEN I AM DRIVING THE CAR; THEREFORE, I FEEL I CANNOT LOOK STRAIGHT AHEAD. I AM SHORT, BUT HAVE NO PHYSICAL DEFORMITIES THAT KEEP ME FROM DRIVING OTHER VEH…"complaint #1365474
- "TAKATA RECALL THE HEADRESTS ON BOTH DRIVER AND PASSENGER ARE TILTED WAY TOO FORWARD AND INTERFERES WITH YOUR VISUAL AND DRIVING, AND CREATES UNSAFE CONDITIONS. THE ONLY THING MY HUSBAND COULD DO WAS TO TAKE THEM OFF AND PUT THEM BACKWARDS WHICH STILL MAKES IT…"complaint #1554830
- #32
software or update
2 unsafe
2incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=1)
- "I HAVE NOT HAD A SAFETY FAILURE YET, JUST TO CLARIFY. I BOUGHT THE CAR CERTIFIED IN OCTOBER. IT REVS UP TO 2,500 - 3,000 UPON STARTUP, LOUD ENOUGH FOR A NEIGHBOR TO COME OVER AND TELL ME TO GET IT CHECKED OUT. IT HARD-IDLES AND SHUDDERS WHEN IT'S STOPPED.…"~54,500 mi, complaint #1711056
- #33
stability and traction control
2 unsafe
2incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=2)
- "TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO SLOW DOWN BY DEPRESSING THE BRAKE PEDAL, THE VEHICLE DID NOT STOP, EVEN WHEN THE EMERGENCY BRAKE WAS APPLIED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE FOLL…"~25,000 mi, complaint #1624220
- #34
throttle and pedal
2 unsafe
2incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=2)
- "TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING ON SEVERAL OCCASIONS, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO RESPOND. ON SEVERAL OCCASIONS, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE CONTACT STATED THAT T…"~500 mi, complaint #1402989
- #35
unintended acceleration
2 unsafe
2incidentsMileage: suppressed (fewer than 10 mileage-bearing reports; n=3)
- "TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING 25 MPH, THE VEHICLE UNINTENTIONALLY SLOWED DOWN TO A COMPLETE STOP WITHOUT DEPRESSING THE BRAKE PEDAL. THE CHECK ENGINE AND OIL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE D…"~105,000 mi, complaint #1561139
- #36
ac compressor and refrigerant
1 unsafe
1incidentMileage: suppressed (fewer than 10 mileage-bearing reports; n=0)
- "On a rainy night, I lost all external visibility due to excessive condensation on the front windshield and the other windows on the car seemingly made worse by utilizing the de-fogger on my car. Of the result of this, I ended up in opposing lanes of traffic…"complaint #1822049
- #37
alignment and pull
1 unsafe
1incidentMileage: suppressed (fewer than 10 mileage-bearing reports; n=1)
- "TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A RIGHT TURN, THE VEHICLE TURNED TO THE LEFT AND CRASHED INTO A CURB. THE INCIDENT DAMAGED ONE OF THE TIRES. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (…"~31,000 mi, complaint #1483883
- #38
fluid leak unspecified
1 annoyance
1incidentMileage: suppressed (fewer than 10 mileage-bearing reports; n=0)
- "WHILE DRIVING CONDENSATION BUILD UP INSIDE OF MY CAR AND THIS HAPPEN TWICE. SO I CALLED THE DEALERSHIP AND THEY SAID I NEEDED TO HAVE A HOSE DRAINED."complaint #1530798
- #39
glass and windshield
1 unsafe
1incidentMileage: suppressed (fewer than 10 mileage-bearing reports; n=0)
- "I went into the store come out of the store and got in the driver seat shut my door and the rear windshield exploded. I looked it up online and there are other customer complaints of the Kia soul with the same issue of the rear window exploding I called Kia an…"complaint #2161692
- #40
infotainment head unit
1 unsafe
1incidentMileage: suppressed (fewer than 10 mileage-bearing reports; n=1)
- "THE UVO SYSTEM WHICH INCLUDES THE BACKUP CAMERA HAS FAILED. KIA SHOULD BE REQUIRED TO REPLACE AS A SAFETY ITEM AT NO CHARGE, JUST LIKE TESLA IS REQUIRED TO DO FOR THEIR FAILED SCREENS. "~70,000 mi, complaint #1724316
- #41
instrument cluster
1 unsafe
1incidentMileage: suppressed (fewer than 10 mileage-bearing reports; n=0)
- "The Instrument Cluster, the Speedometer and "NOW" the Odometer are not working--absolutely dead. "NOW" is in caps because to my surprise I noticed just recently that the Odometer is not working. In April 2021, after several weeks of waiting for the repairs t…"complaint #2164731
- #42
interior trim
1 unsafe
1incidentMileage: suppressed (fewer than 10 mileage-bearing reports; n=0)
- "For a week or two when I turned the heated seat on I would often feel a very intense heat from the seat back when it started up for a period of time. I had just recently had a back injury so I thought perhaps my back was being overly sensitive. Finally on th…"complaint #1782067
- #43
parking brake
1 unsafe
1incidentMileage: suppressed (fewer than 10 mileage-bearing reports; n=1)
- "THIS IS AN ELECTRIC KIA SOUL. I DROVE THE CAR INTO THE GARAGE. PUT IT IN PARK AND TURNED THE CAR OFF. I NORMALLY PUT THE PARKING BRAKE ON. I OPENED THE CHARGING DOOR BUT DID NOT PLUG IT IN IMMEDIATELY. I TOOK GROCERIES INTO THE HOUSE AND RETURNED FOR MORE. AS…"~41,277 mi, complaint #1658789
- #44
starter
1 stranded
1incidentMileage: suppressed (fewer than 10 mileage-bearing reports; n=0)
- "MY CAR WAS NOT STARTING. I DO NOT DRIVE IT EVERYDAY AND BEGAN TO THINK IT WAS THE BATTERY. I HAD IT TESTED AT THE AUTO ZONE AND THERY SAID IT WAS GREAT NO PROBLEMS. SAID IT COULD BE THE STARTER BUT THOUGHT THAT ODD WITH AS FEW MILES AS ON IT. I ALSO NOTICE THE…"complaint #1550341
- #45
suspension struts shocks
1 annoyance
1incidentMileage: suppressed (fewer than 10 mileage-bearing reports; n=1)
- "THE FRONT END CREAKS EVERY TIME I SLOWLY RIDE OVER A SPEED BUMP OR EXPERIENCE DIP IN THE ROAD. I ORIGINALLY REPORTED IT TO THE DEALERSHIP WHEN STILL UNDER WARRANTY. I TOOK THE MECHANIC ON A RIDE WITH ME IN THE VEHICLE SO HE COULD HEAR THE NOISE. HE AGREED SO…"~25,000 mi, complaint #1732358
- #46
timing belt or chain
1 unsafe
1incidentMileage: suppressed (fewer than 10 mileage-bearing reports; n=2)
- "85K MILES 2016 KIA SOUL. TURNING FROM A STOP INTO SLOW ONCOMING SIDE STREET TRAFFIC, LOSS OF ACCELERATION POWER. RPMS TO 4, SLIGHT REV, BUT NO POWER. COULD NOT GO OVER 20 OR SO MPH. SLIGHT LOW RATTLE WHEN PULLED OVER (WITHIN 2 BLOCKS OF ISSUE). OIL LIGHT…"~85,000 mi, complaint #1634225
- #47
tire failure
1 unsafe
1incidentMileage: suppressed (fewer than 10 mileage-bearing reports; n=0)
- "We live in Virginia, and we were driving in Florida on 12-23-2022, when the tire size 215/55 R17 94V blew up. Car tire pressure lit up and then we heard a noise. We stopped immediately at the gorge of Highway 75 and exit number 213. My husband and I were supe…"complaint #1865695
- #48
transmission cvt
1 unsafe
1incidentMileage: suppressed (fewer than 10 mileage-bearing reports; n=0)
- "SINCE DAY ONE, MY KIA LOOSE COMMUNICATION WITH GAS PEDAL TO TRANSMISSION OR COMPUTER.FROM STOP I ACCELERATE, AND IF FOR ANY REASON I OUGHT TO RELEASE THE GAS PEDAL, THE TRANSMISSION ACT LIKE IT IS IN NEUTRAL GEAR,AFTER ACCELERATE TWO OR THREE TIMES IT ACCELERA…"complaint #1343606
- #49
unknown
1 annoyance
1incidentMileage: suppressed (fewer than 10 mileage-bearing reports; n=0)
- "Unknown had check engine light come on scanned at O'Reilly came up with recall # SC176 but searching VIN said its not effective"complaint #1954505
- #50
wheel or rim
1 unsafe
1incidentMileage: suppressed (fewer than 10 mileage-bearing reports; n=3)
- "I STARTED COMPLAINING TO THE DEALER THAT THE FRONT RIGHT SIDE WHEEL DOESN'T SEEM RIGHT IT SEEMS TO BE SPINNING AT A DIFFERENT SPEED AS THE OTHER TIRES WHICH WORE THE TIRES DOWN AND THE THE BRAKES TO WEAR. THE FRONT END SHAKES BACK AND FORTH WHILE DRIVING. THEY…"~50,000 mi, complaint #1721228
NHTSA investigations
- EA21003 - Engine Fires (ENGINE) - closed 20240205, campaign(s) 23V877
Search NHTSA's own recall and complaint database for KIA SOUL directly.