2021 JEEP GRAND CHEROKEE

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    steering electric assist

    52 unsafe, 1 annoyance

    53
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after purchasing the vehicle from the dealer, she attempted to shift the gear selector to neutral, however, the gear shifter failed. The contact stated that the steering wheel ceased. The con…"~500 mi, complaint #1755740
    • "WHEN I SHIFT THE TRANSFER CASE IN TO NEUTRAL, FOR TOWING BEHIND MY RV, AND THEN PUT THE TRANSFER CASE BACK IN TO GEAR SO I CAN DRIVE THE JEEP THE POWER STEERING IS INOPERABLE FOR 20-30 MINUTES. IF I HAD AN EMERGENCY THE JEEP WOULD NOT BE ABLE TO BE DRIVEN FOR…"~1,535 mi, complaint #1737478
  2. #2

    engine stall or no start

    4 stranded, 25 unsafe, 1 annoyance

    30
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "JUST GOT A BRAND NEW 2021 JEEP GRAND CHEROKEE LIMITED X FOR LEASE TWO DAYS LATER NOTICED THE TRANSMISSION IS STALLING ENGINE IS STALLING THERE IS NO POWER WHEN I HIT THE GAS THE CAR DOESN'T GO. IT HAPPENED IN MOTION ON THE STREET."complaint #1731238
    • "I WAS DRIVING MY NEW GRAND CHEROKEE WITH 121 MILES ON THE ODOMETER. AS I WAS MOVING FORWARD WITH THE VEHICLE IN DRIVE AND WAS ATTEMPTING TO TURN AROUND TO- RE-ENTER A HIGHWAY THE ENGINE STOPPED. I IMMEDIATELY PUT THE VEHICLE IN PARK AND ATTEMPTED TO RESTART T…"complaint #1743413
    • "Driving Jeep and engine stop, only had steering no brakes fortunately our speed was less than 10 miles per hr and we were in a parking lot. There is only about 770 miles on vehicle and we’ve owned the Jeep 3 weeks. Our concern is what would of happen if we we…"complaint #1752254
    • "While driving the vehicle shuts off and you’re required to stop before you can turn it back on. This has happened twice and the vehicle has less than 1000 miles currently in the shop with no estimated time of repair."complaint #1757327
    • "On three separate occasions on the same trip, the engine simply shut off at freeway speeds, requiring me to navigate to the shoulder. This was extremely dangerous as there was no propulsion control to avoid other traffic and no warning that it would happen.…"complaint #1757894
  3. #3

    transmission automatic

    2 stranded, 17 unsafe, 1 annoyance

    20
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated while performing a routine maintenance on the vehicle, she was informed that the vehicle was emitting an abnormal sound. The vehicle was taken to the local dealer where it was diagnosed that f…"~28,000 mi, complaint #1800683
    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 25 mph, the vehicle decelerated and stalled with the check engine warning light illuminated. The vehicle was restarted and moved to the side of the road. The vehicle wa…"~82,060 mi, complaint #1755730
  4. #4

    fuel pump

    4 stranded, 15 unsafe

    19
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after refueling the vehicle, the vehicle failed to restart immediately. The vehicle was able to restart after several attempts. The vehicle was taken to the dealer, where it was determined th…"~30,000 mi, complaint #2007537
  5. #5

    other

    1 stranded, 14 unsafe, 4 annoyance

    19
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated that whenever the heat or a/c was turned on, the cabin filter would release an unknown black substance into the air, causing his eyes to burn. The objects in the glove box were covered in an unkno…"complaint #1748887
    • "After first rain back floorboards we're soaked and now there is a mildew smell. Car does not drive correctly when excelling, and electronics are working sometimes and not others. "complaint #1777437
    • "When driving at highway speeds, the front hood flutters up and down really fast, which is a huge distraction as it draws the drivers attention and when the sunlight hits it just right, it causes a flashing beam of light like a strobe effect in the drivers eyes…"complaint #1782220
    • "Trailer lightning error on dashboard (trailer package is factory installed) "complaint #1832232
    • "I was putting my 4 month old baby into the back seat. Simultaneously my mother was trying to open the back hatch to put bags in. As I shut the back door where my son was, my mom somehow ended up locking the car while trying to open the hatch. I was completely…"complaint #1843194
  6. #6

    control module

    1 stranded, 15 unsafe, 2 annoyance

    18
    incidents

    Commonly reported, insufficient mileage data - n=21, median 19,000 mi, no reliable range below 25 reports.

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while operating the vehicle, the “Call SOS” feature failed and was nonfunctional. The message "SOS call unavailable" was displayed. Also, while operating the vehicle, the left and right turn…"~800 mi, complaint #1774386
    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 35 MPH, the contact noticed several unknown warning lights illuminated. The contact stated that the vehicle lost motive power and stalled. The contact attempted to restart the vehicl…"~1,000 mi, complaint #1774280
    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the crash warning lane departure alert was sounding and failed to disengage. The contact stated that the vehicle would indicate that the vehicle was running e…"~1,000 mi, complaint #1798905
    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while the vehicle was parked and turned off, the headlights flashed off and on and the horn activated. The contact stated that eventually the vehicle failed to start and was towed to the loca…"~47,100 mi, complaint #2113145
  7. #7

    lighting exterior

    13 unsafe, 2 annoyance

    15
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the rear taillights failed to function as…"~17,000 mi, complaint #1852743
  8. #8

    airbag system

    13 unsafe

    13
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "The contact owned a 2021 Jeep Grand Cherokee. The contact that while driving at 35 MPH, he saw a shadow out of the corner of the left of his eye which he presumed to be a cat. In an effort to avoid hitting the animal, he steered the vehicle in the right direct…"~13,000 mi, complaint #1838629
    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, however, the vehicle was not diagnosed or repaired by an independent mechanic or…"~27,914 mi, complaint #2052157
    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated that upon starting the vehicle, the messages "No Seat Belt", "Service Air Bags", "Service Seat Belts" and "Auto Park Disabled" were displayed. The contact stated that the failure had occurred with…"~101,000 mi, complaint #2133885
  9. #9

    infotainment head unit

    10 unsafe, 3 annoyance

    13
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 20-25 MPH, the GPS navigator screen inadvertently turned blank. There was no warning light illuminated. The contact stated that he was able to continue to drive the veh…"complaint #1764932
    • "Sometimes when first started and other times while driving, the main touch screen dies and certain functionality is lost though the car is still drivable. Everything controlled by the touch screen stops (radio, cameras, heating/cooling) but blinkers do not wo…"complaint #1771595
    • "While on the freeway, the left speakers went out and then the car slow down and would not accelerate. The car was able to roll to the emergency lane. The safety of myself and my son were at risk due to being on the freeway and the car slowed down without warn…"complaint #1780807
    • "Vehicle was left at dealer on 12/3 to address the infotainment screen gltiching and turning off and to address a recall. The dealer performed a software update and addressed the recall. I picked vehicle up on Saturday, 12/4. The infotainment screen flashed…"complaint #1781838
    • "The vehicle has Uconnect system with Bluetooth, WiFi, Apple Car play etc. The incoming volume on the connected device is always (let me repeat that with emphasis) ALWAYS at maximum. An incoming call literally blows you to the back seat with its volume. I hav…"complaint #1789200
  10. #10

    adas collision warning

    11 unsafe

    11
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated while she was stopped at traffic light, as she was taking her foot off the brake pedal to depress the accelerator pedal, the vehicle's automatic emergency braking system engaged and the vehicle ca…"~700 mi, complaint #1804307
    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while his wife was driving approximately 30 MPH, the Forward Collision-Avoidance system erroneously activated, causing the vehicle to abruptly stop in the middle of the road. During the failu…"~6,000 mi, complaint #1816313
  11. #11

    glass and windshield

    11 unsafe

    11
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact and wife own a 2021 Jeep Grand Cherokee. While at work, the contact's wife discovered that a vertical crack had formed on the bottom passenger’s side windshield without incident. The contact stated that the crack obstructed his and his wife's visio…"~2,000 mi, complaint #1794627
    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 35 mph, the sunroof glass exploded without warning. The contact pulled over and inspected the sunroof for a possible impact point however, there was none. The vehicle was not diagnos…"~3,000 mi, complaint #1750055
    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the sunroof glass fractured without impact. The contact stated that the sound was like a gun shot. In addition, the contact stated that the glass pieces ent…"~63,500 mi, complaint #2064821
  12. #12

    power steering hydraulic

    9 unsafe

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the service power steering warning light was illuminated with an audible chime. The contact stated that while attempting to move to the side of the roadway the…"~38,000 mi, complaint #1811299
  13. #13

    sunroof

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My partner, and I bought a brand new Jeep Grand Cherokee L together. It was our celebration purchase to mark the start of our ability to finally blend our families and move our future forward. We bought the car because it’s a 6 seater, we have four kids and th…"complaint #1772908
    • "Driving on I70 West near Idaho Springs, CO and the rear panel on the panoramic sunroof exploded upwards. No debris hit, it just exploded upwards. "complaint #1866126
    • "I have a panoramic sunroof and while driving down the road the rear panel of the sunroof exploded outward. Sounded like a gunshot. "complaint #1867756
    • " While driving over Donner Summit (7000 ft elevation) on HWY 80 towards Reno, the Sun Roof shattered with a loud pop. Fortunately, the sun roof visor was closed so shattered glass didn't make it into the car. I have been reviewing online forums and have found…"complaint #1896269
    • "On May 12, 2023 when driving through Albuquerque, NM on I-40 our panoramic sunroof exploded. As best we could tell, nothing hit it and there we no pressures changes as we were on the west side of Albuquerque headed west. Fortunately we did not have it open s…"complaint #1896839
  14. #14

    battery and charging

    3 stranded, 4 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 10 MPH and approaching a parking spot, several warning lights illuminated, and the steering wheel became difficult to turn. The vehicle was not drivable. The contact towed the vehicl…"~13,550 mi, complaint #1855001
  15. #15

    engine internal

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2021 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30-45 MPH, THE TRANSMISSION FELT AS IF IT WAS SLIPPING. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND TURNED OFF…"~500 mi, complaint #1710802
  16. #16

    suspension arms and bushings

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the vehicle was recently repaired under NHTSA Campaign Number: 24V132000 (Suspension, Steering). The contact stated that approximately one week after the recall was completed, while driving a…"~36,000 mi, complaint #2040178
    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH during rainy weather conditions, a vehicle in the left lane attempted to turn into the lane in which she was in however that driver did not wait for the contact…"~42,000 mi, complaint #1824324
    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated while accelerating after having stopped at a traffic signal at approximately 15 MPH she felt the steering wheel had locked, pulled the vehicle to the right, and crashed into a guard rail. The cont…"~70,004 mi, complaint #2042273
  17. #17

    wiring harness

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "While driving on the highway, there was a massive electrical system failure, resulting in the power steering, air bag, lane management, emergency braking, and other systems failing immediately and without warning. Vehicle was almost impossible to operate, but…"complaint #1810422
    • "I started my car with my factory installed remote starter and 5 minutes later my car was engulfed in flames. This was a brand new car, and has been reported to Chrysler,. I reported this the day it happened on 5/9/22 and I still have not heard back from Chrysl…"complaint #1814386
    • "Electrical issues stalled car without warning while driving. Vehicle restarted briefly and stalled again with electrical warnings. "complaint #1818446
    • "On 12/31/2022, I received six notifications from my app regarding “theft alarm triggered”. Go outside horn is honking. Turn off and continued. January 2, 2023 I brought vehicle into jeep as my entire dash was glitching in and out. Couldn’t see my speed limit.…"complaint #1873413
    • "On [XXX], at approximately 9:30AM, I was driving my daughter’s 2021 Jeep Grand Cherokee L (VIN: [XXX]) to my home to detail it for her. After turning onto [XXX] from [XXX], Spring Branch, TX, the digital screens in front of the driver and in the center conso…"complaint #1992289
  18. #18

    software or update

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at 25 MPH, the "power steering unavailable, service required," appeared on the instrument panel. As she began to drive to the dealer, the "active lane management unavailable, se…"~2,623 mi, complaint #1791404
  19. #19

    suspension struts shocks

    4 unsafe, 2 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WHEN YOU GO OVER A BUMP YOU HAVE A LOUD HOLLOW THUMP OR BANG COMING FROM THE REAR SUSPENSION ITS NOT YOUR NORMAL NOISE FROM A BUMP THEIR ARE 2 DIFFRENT SOUNDS 1 IS NORMAL THE 2ND DOESNT BELONG THEIR. SOMETHING IS LOSS OR NOT SITTING CORRECTLY YOU CAN EVEN HEAR…"complaint #1716594
    • "Unknown. Suspension issue/s cause car to jitter and vibrate (unsettled washboard-like ride quality) on the road. Suspension is standard-- not air suspension. Noticeable vibrations/jittering at speeds over 35mph. Makes steering difficult. Makes driving exhausti…"complaint #1818587
    • "Recalled Rear Coils, over 2-3 months ago, Taken to Jeep Dealership in Morgantown Wv, Taken for front ball joint knuckle pin coming lose, Causing the upper ball joint to start to make noise, unable to control steering when raining or going over bump video was s…"complaint #2019512
    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at various speeds over bumpy road surfaces the front end of the vehicle made an abnormally loud sound. The vehicle was taken to the dealer on two separate occasions. The dealer test-…"complaint #2057759
    • "Over the past year, I've noticed a suspension-related squeak - increasing in frequency - coming from the rear of my 2021 Jeep Grand Cherokee Limited vehicle. I brought this to the attention of the Jeep dealer service dept where I purchased the vehicle, as wel…"complaint #2174983
  20. #20

    brake hydraulics

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I STOPPED ON A SLIGHT FORWARD FACING HILL, PUT THE CAR INTO P FOR PARK SO IT WAS STATIONARY, AND TURNED IT OFF. I GOT OUT, AND WALKED AROUND THE CAR TO OPEN THE BACK PASSENGER SIDE DOOR TO LET MY SON OUT. THEN AFTER ABOUT 1 MINUTE OF BEING PARKED CORRECTLY, TH…"complaint #1726405
    • "I WAS DRIVING ON THE RD BY 20 MILES PER HR WHEN I LOOSE ALL THE BREAKS IN MY JEEP! FOR SOME REASON I PRESS THE BREAK AND HE GET COMPLETE TO THE FLOOR AND MY DASH START BLINKING WAS VERY SCARY I WAS WITH MY DAUGHTER IF I DRIVING MORE FASTER MAYBE I'M NOT HERE T…"complaint #1744029
    • "While driving, failure of breaks. White smoke billowing out of engine compartment limiting visibility. Smoke worsens with pumping break, appears to be burning break fluid. Requires parking brake to stop."complaint #1775374
    • "Brakes locked up. Had to use all my body weight on brakes not to have a collision. 2nd major brake vehicle with this car."complaint #1807405
    • "I was driving 45-55mph,closest vehicle was about 4-5 car links in front on me, driving about same speed-when the breaks locked up. I had not hit the break! On my dash where the mph is located it turned red and said BREAK.It made the jeep pretty well come to a…"complaint #1842023
  21. #21

    seatbelt and pretensioner

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Passenger seatbelt does not retract nor does it have tension. If in a wreck it would not function properly."complaint #1971273
    • "Driver seat belt is very slow some times it stops the door from closing service said need new belt Jeep only had 16000 miles on it Waiting for call from them Plus if its safty part should be on recall? "complaint #1972902
    • "Per the Jeep Dealership that currently has my car, they said the Drivers side seatbelt failed, the buckle will not lock. The male part will not go into the female part. There is no foreign object in the female part of the seat belt. My safety is put at risk ev…"complaint #1998501
    • "Buckle no longer works to buckle seat belt"complaint #2065755
    • "Driver's seat belt retractor doesn't retract all of the time. Hangs up & leaves slack. Bought car & wasn't as bad. Didn't talk to dealer until now. Drove car 800 miles & 4 months since purchase. Dealer service dept says no extended warranty etc. I'm past the o…"complaint #2178670
  22. #22

    unintended acceleration

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated while parking the vehicle in a parking lot, it accelerated independently causing the vehicle to jump the curb and crash into a pole. The contact stated he had the brake pedal to the floorboard but…"~15,000 mi, complaint #1898829
    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the vehicle was idling abnormally fast. Additionally, the contact stated that upon releasing the brake pedal, while the vehicle was in drive(D), the vehicle accelerated unintendedly. The cont…"~53,354 mi, complaint #2132580
  23. #23

    brake pads and rotors

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle would vibrate without warning. The vehicle was taken to a dealer where they discovered that all the vehicle's brake rotors had warped and needed t…"~32,000 mi, complaint #1977164
  24. #24

    engine mounts

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The engine mounts on the right side of the motor are defective. It was discovered after I brought the car in for a drum-like noise coming from the engine. The vehicle is less than a year old and has less than 10,000 miles on it. Dealership indicated this has b…"complaint #1818465
    • "Vehicle is making a knocking noise when in drive and fully stopped. This occurs after drive the vehicle for about 10 miles, once the engine warms up. I've been told that it was a purge selenoid and it's normal. Was also told it was an EGR Valve and also advise…"complaint #1820036
    • "Engine mounts have failed. According to the FCA, they have a very large backorder on these parts, as this is an extremely common issue. Initially they denied that the motor mounts were an issue; however, since the major back order, they have reversed that clai…"complaint #1847093
    • "At thirty thousand miles, I had to have driver sign motor mount replacement, then at forty one thousand one hundred and fifty two miles and to have the passenger side replaced. According to the dealership, this is a very common problem. Liquid from the motor m…"complaint #2023641
  25. #25

    seat mechanism

    3 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated that approximately one hour after parking and turning off the vehicle, it was discovered that the front driver's seat headrest restraint had unintendedly deployed. No collision had occurred to cau…"~158,000 mi, complaint #2030731
  26. #26

    starter

    1 stranded, 2 unsafe, 1 broken

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "When starting car, the push to start feature will not turn over and continuously cranks multiple times. The entire fuse box was replaced because the dealer told me that was the issue. The car is a 2021 Jeep Grand Cherokee Laredo. Numerous people online said th…"complaint #2123650
    • "The vehicle does not start each time you attempt to start it. Randomly, with no specific conditions to replicate, you will start the vehicle and the starter will engage, but the vehicle will not start. The push button start will time out, you attempt to start…"complaint #2145527
    • "Constant problems with starter engaging and not starting vehicle. This form only gave me one option for date; This has happened multiple times. This is a defective part, I went to Dick Scott dealership, tech wrote to check car and did not note defective starte…"complaint #2150468
    • "The 2021 Jeep grand cherokee I owned had problem when I started the vehicle It would not start and had to do it again and again to restart which damaged the starter and batteries I suffered a big monetary loss when I traded this car as Chrysler and Stellantis…"complaint #2165192
  27. #27

    steering rack mechanical

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the power steering failure warning light had illuminated. While attempting to steer the vehicle, the steering wheel felt loose while driving at various speeds and the vehicle was difficult to…"~58,000 mi, complaint #2040242
    • "The contact owned a 2021 Jeep Grand Cherokee. The contact stated that while making a left-hand turn, the wheels on the vehicle failed to follow the trajectory of the movement and failed to function as intended, and moved toward the curb. The vehicle came to a…"~127,000 mi, complaint #2171666
  28. #28

    transfer case awd

    3 unsafe, 1 broken

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the ESC and “Service 4WD” warning lights illuminated, causing the vehicle to shake abnormally. Additionally, the transmission unexpectedly shifted to 4W…"~34,000 mi, complaint #2119929
  29. #29

    engine oil consumption

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My 21 Jeep Cherokee shipped from Detroit Stellantis HUGE cover up FLOOD car. My JEEP is 8 mons new. I leased it 12/7 contacted Uconnect on 12/13 for Powertrain Malfunction indicator light on. Dealer claims vehicle health reports aren’t accurate. At dealer 3/14…"complaint #1828723
    • "One day I smelled something burning after driving. I didn't see anything the first time but i kept smelling the burning smell and noticed a few days later oil dripping from underneath the car. Oil made its way ALL under the car, it traveled on various parts an…"complaint #1982361
    • "I am reporting a potential safety-related defect involving my Chrysler vehicle equipped with a V6 Pentastar engine. During a routine oil change a few weeks ago, I was informed by the service provider that my engine oil level was extremely low, despite the oil…"complaint #2165142
  30. #30

    parking brake

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after his wife had parked and turned off the vehicle in the driveway, the vehicle inadvertently rolled down the driveway. The contact restarted and parked the vehicle in the driveway again, a…"~38,500 mi, complaint #2064084
  31. #31

    stability and traction control

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Vehicle was purchased last month. Grand Cherokee L Altitude. Has <1,400 miles. Check engine light came on. Warning for Electronic stabilizer system. Lost acceleration. Vehicle stalled once coming to a stop. And then once I turned it back on and tried to drive,…"complaint #1776135
    • "Upon parking my car in my driveway (which has a slight slope), I put it in park and turned it off. I then opened my door and got out. Before I could close the door my car began to roll backwards and I had to jump back in the car to stop it very quickly. The do…"complaint #1961237
    • "The electronic stability control has malfunctioned and the 4wd svc light has comeon. The vehicle shifts hard when taking off at low speed. When coming to a stop there is a loud pop from transfer case. Also the 4wd low and neutral comes on by themselves. Thi…"complaint #2001898
  32. #32

    wheel or rim

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I was notified that my vehicle is involved in a recall for Potential Steering Knuckle separation. I proceeded to contact Jeep (both dealer and Recall department) to know what is going to be done about this. I proceeded to inform the agent that I was concerned…"complaint #1972385
    • "Manufacturer's full size tire as made by Nexen was defect from the factory and is unsafe to use. However neither the Jeep Dealer nor the Tire manufacturer will make good on a replacement. The Full Size Spare has never been used and has over 7 parallel gouges…"complaint #2014624
    • "To Whom It May Concern: I am writing to formally notify you of a serious and dangerous safety defect involving the vehicle I purchased from Carvana on February 2, 2026. On April 9, 2026, while driving on the highway at 70 MPH, my truck stopped abruptly after…"complaint #2205268
  33. #33

    ac compressor and refrigerant

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Vehicle had soaked and saturated drivers side carpeting and padding underneith. It was leaking when the Air Conditioniing was near the middle of the console (about half way inbetween the gas pedal and edge of seat) When taken to the dealer it was stated that…"complaint #1839143
    • "The air conditioner compressor blew at 58,000 miles. No certified jeep dealership in the area had the equipment necessary to replace it. I went to an autobody shop with that capability who said at that mileage this should not have happened in a well maintained…"complaint #2131968
  34. #34

    adas lane keeping

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Lane keeping assistance fails and disengages mid trips. The vehicle is then allowed to drift to other lanes without correct or alert. "complaint #1772124
    • "My son’s car drifted to the right past the white line and he ended up hitting a hydrant and continued at least 100 ft before stopping. Our dash cam showed a slow smooth drift to the right without any lane assist being activated to pull the car back. All safety…"complaint #2191828
  35. #35

    backup camera

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "1) Back up camera goes blank periodically. A few times the monitor would not come on at all. Frightening when I am using it for directions. 2) Service System 4WD light has come on. Jeep dealer said it is a Disconnect Acetutor (?). I have appt to repair but am…"complaint #1874821
    • "Back up camera fading out and dangerous to try and back up with camera messed up. "complaint #2128781
  36. #36

    cruise control conventional

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "When the cruise control is activated and the set(+) button to accelerate the car continues to accelerate after the button is released. The vehicle will accelerate to 100mph or higher. I have to deactivate the cruise control to get it to stop accelerating. The…"complaint #2135376
    • "I was driving north on I64, and a car in front of me suddenly stopped. Cruise control was on, but when i applied the brake, my car did not stopped, and cruise control speed up, before decreasing speed. Instead of turning off, and allowing the car to slow down.…"complaint #2159401
  37. #37

    engine cooling

    1 stranded, 1 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "This submission is an update to NHTSA Complaint #11727024. The vehicle continues to experience recurring engine overheating and misfire conditions. These issues have been previously diagnosed and are consistent with known manufacturer Technical Service Bullet…"complaint #2193229
    • "-Thermostat -car died in traffic -not that I know of -it was diagnosed by the dealer -no warning lights or lamps -not that I’m aware if"complaint #2206545
  38. #38

    transmission manual clutch

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Paddle shifters are disabled with no way to enable them. While towing, there is no way to reduce downhill speed maximizing the use of the power train while minimizing the use of the brake system causing the brakes to overheat and a potential crash incident. "complaint #1935576
    • "First gear knocks hard in to gear,this happ en on uphills,cluster and the speed meter and the in infotainment screen has go pitch black,loss of power under acceleration and collapsing all the system of the car."complaint #2143148
  39. #39

    abs module

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "For my 2021 Jeep Grand Cherokee, the Antilock braking system, Hydraulic control unit has failed. It is currently being repaired by the dealership, and I will request the old part so that it is available for inspection. The failure of the ABS control unit, di…"complaint #2023314
  40. #40

    adas blind spot

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "October 12,2023 yellow lights in mirror Came on a message came into dashboard I pulled into garage. October 13 and 14 yellow lights do not come on for a second when I start vechicle nor do they come on in reverse mode when Adjacent to vechicle etc a fault i…"complaint #1935689
  41. #41

    driveshaft axle cv

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Front Drive shaft broke off vehicle while driving at 45 mph and lost control of vehicle. Vehicle is available for inspection. The vehicle lost control and almost flipped over when the drive shaft broke off. Problem was confirmed by dealer. Manufacturer has not…"complaint #1785899
  42. #42

    evap system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Yesterday, with the temperature at 70°F in Michigan, I attempted to turn on my air conditioning and realized it was no longer working. The system was only pushing out hot air and never cooled. I immediately took my vehicle to the dealership for a diagnosis. Th…"complaint #2075645
  43. #43

    fuel tank and lines

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Electronic Throttle Control warning light comes on upon starting vehicle while extended crank occurs. When starting car, the push to start feature will not turn over and continuously cranks multiple times. Issue is intermittent- never know when it will happen…"complaint #2232137
  44. #44

    heater core and blower

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My heat and air and defrost comes on and off when it is raining my defrost do not work that is a safety hazard if I Can not defrost my window when it rain and snow nothing works in my truck it works when it wants to . This should be a recall this was a brand n…"complaint #1926363
  45. #45

    hv battery and range

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "On [XXX] we pulled car into garage between 1:30 AM 2:00 AM, car caught on fire and burnt entire house down. Chrysler is aware, and 3 fire inspectors said it caught on fire, in the battery compartment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION…"complaint #1966054
  46. #46

    interior trim

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Leather Instrument Panel (IP) Cover Delaminating. Older models appear to have a service notice but the newer models do not."complaint #1903273
  47. #47

    paint and clearcoat

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I have a 2021 Jeep Grand Cherokee Overland 4x4 with less than 30,000 miles on it. The leather dash is currently peeling away and bubbling. There was a recall back in 2014 by Chrysler, but they have ever since taken away the recall because they "claimed" they…"complaint #2021938
  48. #48

    power windows and locks

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "VEHICLE LOCKS ARE NOT WORKING SAFELY. When locking doors on the vehicle the doors are easily opened when you pull the handle while sitting in the vehicle. All doors will open which is very dangerous especially since my grandkids sit in the back and can open th…"complaint #1784068
  49. #49

    throttle and pedal

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The accelerator throttle be became stuck in open throttle and an error message came on. I pushed the brakes it eventually stopped after like 5 seconds and slowed down when the error message came on and eventually came to a crawl, it was stuck ⅘ of the way, but…"complaint #1768387
  50. #50

    tire failure

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My vehicle has 22,000 miles on it. The dealer has determined that they are at 4/32 and are wearing prematurely. He also indicated that Jeep (Nielsen Jeep) is aware of this and it is simply unfortunate that all four (4) tires (Michelin Premier LTX, 265/60R18)…"complaint #1949034
  51. #51

    wiper and washer

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "PURCHASE VEHICLE BRAND NEW FROM DEALER; A WHISTLING NOISE IS AUDIBLE FROM THE FRONT DRIVER WINDOW. A RATTLING NOISE IS AUDIBLE FROM THE SUNROOF. AN ERROR MSG IS VISIBLE ON THE INFOTAINMENT SCREEN REQUIRING SERVICE. THE FRONT COLLISION WARNING ENGAGED DRIVING O…"complaint #1772374

Search NHTSA's own recall and complaint database for JEEP GRAND CHEROKEE directly.