2020 JEEP GRAND CHEROKEE

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    infotainment head unit

    18 unsafe, 2 broken, 10 annoyance

    30
    incidents

    Commonly reported, insufficient mileage data - n=10, median 9,500 mi, no reliable range below 25 reports.

    • "I BOUGHT VEHICLE IN MAY 2020 AND HAVE HAD CONTINUED ISSUES WITH MY VEHICLE SINCE DECEMBER 2020. FOUR MONTHS AGO THE RADIO SCREEN STARTED FREEZING OCCASIONALLY. WITHIN A COUPLE WEEKS IT WAS SIGNIFICANTLY WORSE AND HAPPENING MORE FREQUENTLY. THE SCREEN WOULD F…"~7,000 mi, complaint #1739185
    • "I HAVE HAD CONTINUED ISSUES WITH MY VEHICLE FOR OVER FOUR MONTHS. IT STARTED AS NOTICING THE "FAVORITE ARTIST" BUTTON NOT WORKING ON THE VEHICLE CORRECTLY. IT THEN CHANGED TO THE SCREEN RESTARTING WHILE I WAS DRIVING DOWN THE ROAD, SOMETIMES MULTIPLE TIMES. IT…"~12,000 mi, complaint #1728912
    • "UCONNECT IS THE STEREO IN THIS VEHICLE. IT HAS BEEN REPLACED 4 TIMES. IT GLITCHES AND CAUSES THE SYSTEM TO FREEZE AND RESTART ITSELF. THE DEALERSHIP HAS DONE ALL THEY CAN DO AND SENT ME A PICTURE OF THE RESPONSE THEY RECEIVED FROM JEEP TO WAIT FOR AN UPDATE. I…"~13,170 mi, complaint #1746833
    • "The contact's wife owns a 2020 Jeep Grand Cherokee. The contact stated that the infotainment system screen display had delaminated, and there was approximately a 1-inch-long bubble on the upper left edge, and on the upper left and upper right areas of the scre…"~40,000 mi, complaint #2043368
  2. #2

    transmission automatic

    3 stranded, 14 unsafe

    17
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "TL* THE CONTACT LEASED A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE AT A STOP LIGHT, THE VEHICLE FAILED TO SHIFT INTO GEAR AND STALLED. THE "AUTO PARK ON ,PLACE VEHICLE IN PARK' MESSAGE WAS DISPLAYED. IN ADDITION, THE CHECK ENGINE LIGHT WAS ILLUMINATED…"~3,800 mi, complaint #1686066
    • "TRANSMISSION LOST POWER WHILE DRIVING. WAS NOT ABLE TO KEEP RATE OF SPEED. CAR STOPPED AND WOULD NOT GO INTO GEAR STRANDED IN TRAFFIC."~4,384 mi, complaint #1692213
  3. #3

    engine stall or no start

    1 stranded, 14 unsafe

    15
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "2020 JEEP GRAND CHEROKEE OVERLAND. CONSUMER WRITES IN REGARDS TO ENGINE TROUBLE. *LD THE CONSUMER STATED THE ENGINE FAILED WHILE DRIVING. THE DEALER AND MANUFACTURER WERE NOTIFIED. *JS"~3,000 mi, complaint #1712407
    • "WEDNESDAY, AUGUST 5 2020, WAS DRIVING ABOUT 3 MILES FROM MY HOUSE WHEN I NOTICED MESSAGE ON DASHBOARD "PLACE CAR IN PARK TO START CAR". THOUGHT IT WAS ODD BECAUSE I WAS DRIVING. I THEN NOTICED CAR WAS OFF SO PLACED IN PARK (ON THE ROAD BTW) AND STARTED IT UP…"~7,100 mi, complaint #1683140
    • "I WAS AT A RED IGHT, ON A BUSY ROAD. THE LIGHT TURNED GREEN, I WAS THE FIRST CAR STOPPED IN THE TURNING LANE. THE LIGHT TURNED GREEN,AND AS I TURNED, THE CAR INTO THE LANE, IT ROLLED FOWARD FOR A SECOND WHEN I TOOK MY FOOT OFF THE BRAKE, THEN IT LEPT FORWARD…"~8,246 mi, complaint #1684625
    • "The contact owns a 2020 Jeep Grand Cherokee. The contact stated while driving 50 MPH, the vehicle started shaking abnormally and stalled. The RPM increased to high. The contact was able to pull over and restart the vehicle. Several unknown warning lights were…"~50,273 mi, complaint #2006033
  4. #4

    engine internal

    12 unsafe, 1 annoyance

    13
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "The contact owns a 2020 Jeep Grand Cherokee. The contact stated while driving at undisclosed speeds, there was a misfire coming from the engine while accelerating, decelerating, idling, and while parked. The check engine warning light was intermittently illumi…"~61,000 mi, complaint #2091855
    • "The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while starting the vehicle, the vehicle vibrated abnormally, and the contact noticed white smoke coming from the exhaust. There was no warning light illuminated. The vehicle was towed to an…"~77,000 mi, complaint #2091157
  5. #5

    airbag system

    12 unsafe

    12
    incidents

    Commonly reported, insufficient mileage data - n=11, median 16,500 mi, no reliable range below 25 reports.

    • "WAS PULLING INTO SHOP ON NICE SUNNY DAY. I TURNED TAKING A RIGHT OFF ROAD AND SOME LADY SWERVED RIGHT OFF ROAD AND HIT ME DOING 50MPG. THIS CAUSED ME TO GO FORWARD IN VEHICLE AND ACCELERATE AT A HIGH SPEED. I THEN HIT A METAL CARPORT WHICH CRASHED ON MY ROOF.…"~2,011 mi, complaint #1669805
    • "I WAS INVOLVED IN A HEAD ON COLLISION WITH A SNOW PLOW MOUNTED TO A FORD F-250 WHERE SIGNIFICANT FRONT END DAMAGE WAS DONE TO THE VEHICLE, AND THE AIRBAGS DIDN'T DEPLOY. THERE'S NO WAY POSSIBLE THESE AIRBAGS SHOULD HAVE NOT BEEN DEPLOYED."~2,643 mi, complaint #1650830
    • "The contact owned a 2020 Jeep Grand Cherokee. The contact stated while driving approximately 15 MPH, the vehicle in front of the contact had lost control and ended across the lane. The contact stated that the road was a gravel road and the driver of the other…"~16,273 mi, complaint #1929622
    • "The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the air bag and seat belt failure warning lights were illuminated. After filling the fuel tank and attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the d…"~38,000 mi, complaint #2078245
    • "The contact owned a 2020 Jeep Grand Cherokee. The contact stated that while his wife was driving 55 MPH, she collided with a Ford F-150 that ran a red light and entered the lane aggressively. The air bags did not deploy. There were no warning lights illuminate…"~55,000 mi, complaint #1927701
  6. #6

    acceleration loss or hesitation

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while her husband was driving approximately 45 MPH, the vehicle momentarily lost power and would not accelerate while depressing the accelerator pedal. The contact stated that the failure als…"~26,500 mi, complaint #1880923
    • "The contact owns a 2020 Jeep Grand Cherokee. The contact stated while at a stop light, the accelerator pedal was depressed; however, the vehicle failed to respond. The contact was able to pull over into a parking lot. The vehicle was towed to the residence. Th…"~55,803 mi, complaint #1890443
  7. #7

    brake hydraulics

    6 unsafe

    6
    incidents

    Commonly reported, insufficient mileage data - n=11, median 15,000 mi, no reliable range below 25 reports.

    • "TRAVELING AT 50 MPH DEER JUMPED INTO CENTER OF THE ROAD I HIT THE BREAKS SWERVING RIGHT, THE FRONT DRIVER SIDE BREAK LOCKED AND DIDN'T RELEASE. VERY HARD PULL TO THE LEFT ON THE STEERING WHEEL AS ANOTHER DEER CAME I TRIED VEERING RIGHT THAT TIRE WAS LOCKED T…"~5,000 mi, complaint #1676001
    • "TL* THE CONTACT OWNS A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 35 MPH, AN AUDIBLE SOUND WAS HEARD AS THE BRAKES MALFUNCTION MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE BRAKES ACTIVATED INDEPENDENTLY CAUSING THE VEHICLE DECELERATE. THE…"~7,000 mi, complaint #1744210
    • "WHILE I WAS PARKING NEAR THE BEACH, THE CAR STARTED ACCELERATING AND THE BREAKS BECAME UNRESPONSIVE. AS A RESULT, THE CAR CRUSHED INTO THE WATER AND GOT SUBMERGED. I WAS ABLE TO LEAVE THROUGH THE WINDOW BEFORE IT GOT FLOODED"~14,800 mi, complaint #1741104
    • "The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving forward into a parking space the brake pedal was hard when pressed and the vehicle suddenly experienced unintended acceleration and crashed to the side of a building. After the…"~35,800 mi, complaint #1929368
  8. #8

    control module

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "VEHICLE IN MOTION CITY & HIGHWAY. THE ENTIRE VEHICLE DIES. THE ENGINE TURNS OFF, ALL THE LIGHTS DIE, NO STEERING, DASHBOARD & RADIO DIE. A FEW SECONDS LATER THE ENGINE RESTARTS ON ITS OWN, LIGHTS COME ON, DASHBOARD LIGHTS UP AND RADIO WORKS. THE ONE REMAINING…"~13,100 mi, complaint #1737447
    • "The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. Several unknown warning lights illuminated on the instrument cluster. The vehicle was towed to the dealer and diagnose…"~14,787 mi, complaint #1787493
  9. #9

    glass and windshield

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The Sunroof exploded and a sound like a bomb or gun went off. Most of the glass blew out of the car but I had some drop on my head, neck and shoulder. The glass went everywhere. I later found that I had glass fragements in my right eye as well. The doctor…"complaint #1761656
    • "While driving on the highway I heard a loud sound, like a gunshot and my sunroof had shattered onto me. "complaint #1769358
    • "Delamination of the front screen of the car. The screen is delaminating at a rapid pace and I have no reason for the issue to arise other than a manufacture issue with the screen. It continues to get every day. Causing an obstruction and not being able to see…"complaint #2009935
    • "The front glass panel of the panoramic sunroof spontaneously shattered. The car was going approximately 45-50 mph when a loud "bang" was heard. Broken glass could be heard inside the closed sunroof liner. Upon inspection, there was no physical damage to the fr…"complaint #2018360
    • "The dashboard is bubbling. Some of the bubbles can cause reduced visibility on the lower portion of windshield. "complaint #2055228
  10. #10

    engine head gasket

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My check engine light came on so I took my car into the mechnanic. They noted the following: "Removed intake manifold and find cylinder three spark plug appears ok. Spin engine over to top dead center cylinder three. Pressurized cooling system and find com…"complaint #2060663
    • "[XXX] Utility 4D Altitude 4WD 3.6L V6 2020 Jeep Grand Cherokee My 2020 Jeep Grand Cherokee with 3.6L Pentastar V6 engine check engine light came on at 115,000 miles with a P0305 code. The P0305 code for a 3.6L Pentastar V6 engine indicates a misfire in cylinde…"complaint #2101173
    • "P0303 code. Misfire in cylinder 3. Blown head gasket. 2020 Jeep Grand Cherokee. Car is only five years old with 115000 miles. Dealer suggested a new engine. A $12,000.00 expense to the consumer. $20,000.00 still owed to bank. After much research, it’s clear as…"complaint #2130642
    • "I brought my jeep in for a concern about an antifreeze leak on 1/3/25. I had 130,112 miles on my vehicle and was my warranty expired at 125,000 miles. They thought it was a water pump gasket at the time. I took my jeep back on 10/30/2025 and they confirmed a h…"complaint #2144973
    • "on or around 12/15/2024 (42257 miles on vehicle) jeep will power on start and stop, all alights on dashboard light, unable to shift into or out of gear when parked. When driving but stopped at a red light car shut off. Attempted to restart unable to, car put…"complaint #2183858
  11. #11

    fuel pump

    2 stranded, 3 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "LEASED MY GRAND CHEROKEE 2020. DROVE THE CAR TWICE. IT WASN'T EVEN 24 HRS SINCE I HAD THE CAR, MY CAR BROKE DOWN THE 2ND TIME I DROVE IT (ON A FRIDAY). I WAS WAITING ON LINE FOR MY SONS GRADUATION. IT WAS A DRIVE THROUGH GRADUATION BECAUSE OF COVID-19. I WAS T…"complaint #1669565
    • "There are times when I go to start the car and it will not start. It sounds like it is trying but won’t completely turn on. When I press the starter to the off position and then try again it works. We took it to the dealership and they said I need a new Fuel P…"complaint #2041953
    • "My 2020 Jeep will regularly turnover but not start after pushing the start button. As of now, the vehicle will start normal after pushing the start button a second time. Research has shown many people have had and are still having this exact issue. It would se…"complaint #2152101
    • "Frequently, my vehicle would not start. It would crank for a lengthy period of time but the engine would not turn over to start. Internet searches show that this is a widespread, known problem with Chrysler vehicles, yet only a small number of recalls have b…"complaint #2174521
    • "The internal fuel pump/fuel pump circuit on my 2020 Jeep Grand Cherokee (VIN: [XXX] ) failed prematurely, resulting in a sudden and severe 'no-crank' safety hazard. The fuel pump failure triggered a massive electrical current draw that shorted out the Powertra…"complaint #2209297
  12. #12

    interior trim

    2 unsafe, 2 broken, 1 annoyance

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the vehicle was designed with a leather dashboard cover. The contact stated that the leather dashboard cover was lifting and was detaching from the body of the vehicle. The vehicle was not di…"~21,000 mi, complaint #2012791
  13. #13

    other

    1 stranded, 3 unsafe, 1 annoyance

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WHEN CHANGING A FLAT TIRE ACCORDING TO THE DIRECTIONS IN THE OWNER'S MANUAL, AND ON A FLAT SURFACE AND USING THE JACK THAT WAS INCLUDED IN THE VEHICLE...AFTER JACKING THE CAR UP TO THE APPROPRIATE HEIGHT TO CHANGE THE TIRE, THE JACK FAILED AND THE CAR FELL. T…"~1,400 mi, complaint #1667886
    • "I BLACKED OUT AND WENT OFF THE ROAD AT 40MPH AT 1 PM IN THE AFTERNOON.. CAR WENT THROUGH A WOODED AREA FOR 100 YDS. MANY SMALL TREES AND BRUSH. CAR WAS DECLARED A TOTAL LOSS BY INSURANCE COMPANY. NO AIRBAGS DEPLOYED.*DT*JB"~7,600 mi, complaint #1714174
  14. #14

    transfer case awd

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2020 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the service four-wheel drive warning light illuminated. In addition, the contact stated that the vehicle was shaking. The vehicle was taken to an independent…"~65,000 mi, complaint #2207042
  15. #15

    backup camera

    2 unsafe, 2 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RADIO DISPLAY FAILED TO REMOVE THE REAR VIEW CAMERA IMAGE AFTER SHIFTING OUT OF REVERSE. THE VEHICLE WAS TAKEN TO NUCAR CHRYSLER DODGE JEEP RAM OF TILTON ([REDACTED ADDRESS] LOT C, TI…"~26,021 mi, complaint #1727515
  16. #16

    battery and charging

    2 stranded, 2 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with an unknown audible alert warning. Additionally, the vehicle intermittently failed to start. AAA arrived on the scene…"~15,500 mi, complaint #1850257
    • "The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the START/STOP icon remained illuminated. The contact stated that approximately a day or two later the vehicle failed to start. The vehicle was jumpstarted and driven to the dealer where the…"~77,000 mi, complaint #2023618
  17. #17

    engine cooling

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2020 Jeep Grand Cherokee. The contact stated that on multiple occasions while driving 30 MPH and various other speeds, an audible warning sound was heard inside the vehicle and the temperature gauge indicated that engine was overheating. The…"~28,000 mi, complaint #1857728
  18. #18

    instrument cluster

    2 unsafe, 2 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "Odometer Fraud. The contact purchased a 2020 Jeep Grand Cherokee. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mil…"~237,277 mi, complaint #2116329
  19. #19

    seatbelt and pretensioner

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "within 32000 miles the belt retract failled. would not lock in place, or retract. dealler said it was a spring faillure. could be a bad heat treat that would afect more vehicles."complaint #1867499
    • "My driver and passenger side front seatbelts won't retract properly. Dealer just diagnosed the problem as a weak retractor. This will be the THIRD time the driver side has to be replaced since I bought the vehicle in May of 2020. It will be the SECOND time the…"complaint #2017604
    • "My vehicle started flashing my seatbelt light when I was driving and I was buckled and then my airbag light came on and my automatic start and stop light came on and have stayed on. I took it into Chrysler Dodge Jeep ram and they charged me $203 to tell me tha…"complaint #2073250
    • "I have owned 2 Jeep Grand Cherokees before this 2020 model and never had issues with seatbelts. After just five years, the driver's side seatbelt is not retracting and the passenger side is starting to do the same. I asked Jeep for assistance and I was told th…"complaint #2090031
  20. #20

    steering rack mechanical

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The rack and pinion isn’t working properly. Damaged. "complaint #1902126
    • "Lost control of steering which pushed vehicle to left and hit a retaining wall then to the right of the interstate. There were no warning lights. After vehicle stopped found front end had fallen off and left front tire was sitting on it's side."complaint #1954865
    • "Purchased used 2020 Grand Cherokee at Christmas time 2023. Vehicle had 25640 miles on it. On April 24, 2024 while driving home maybe 2 miles from home, I was lucky not to crash when losing steering response.A Warning Message appeared on the Speedo, stating, “P…"complaint #1989229
    • "For the past two years ive been having problems with the steering in the car. the steering wheel constantly pulls to the right. i had to get 4 or 5 wheel alignments in one year because the problem is that bad. i have receipts for the fixes. i recently research…"complaint #2173710
  21. #21

    wiring harness

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2020 Jeep Grand Cherokee. The contact stated that after refueling and attempting to drive out of the service station, the vehicle independently accelerated to 60 mph. The contact was able to shift into neutral and drove the vehicle into a fi…"~4,000 mi, complaint #1762443
  22. #22

    abs module

    1 stranded, 2 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "1.The electrical/engine/powertrain systems failed 3 times. The vehicle is available for inspection. 2.As the problem progressed, the car would only go forward, no ability to go in reverse, or to be put in park. 3.The dealership replaced the ABS Module, then la…"complaint #1881197
    • "MARCH 2022 MILES 7713 08191002 MODULE ANTI LOCK BRAKE CONTROL 1 68442477ACMODULE ABS REPLACED VEHICLE WAS TOWED WOULD NOT START JUNE 2023 MILES 11325 089191002 MODULE ABS CONTROL 1 68442477AC MODULE ABS SYSTEM VEHICLE WAS TOWED WOULD NOT START NOV 2024…"complaint #2042623
    • "ABS MODULE / HCU SHORTED INTERNALLY. BOTH HAD TO BE REPLACED. THESE ARE ON RECALL FOR MANY 2020 JEEP GRAND CHEROKEE AND THE DEALER HAS REPLACED SEVERAL FOR THIS RECALL. MY JEEP SHOULD BE INCLUDED IN THE RECALL AND I SHOULD BE REIMBURSED FOR $2954.79 OUT OF POC…"complaint #2205265
  23. #23

    cruise control conventional

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TL* THE CONTACT OWNS A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE RAPIDLY ACCELERATED AFTER TAPPING THE PLUS SIGN BUTTON ON THE STEERING WHEEL WITHOUT WARNING. THE CONTACT DE…"~1,100 mi, complaint #1656590
    • "PURCHASED NEW IN SEPTEMBER. CURRENTLY HAS 2100 MILES. CRUISE CONTROL "STICKS" AND FAILS TO DISENGAGE AT THE CONTROLS. WHEN THE ACCELERATE CONTROL IS DEPRESSED AND RELEASED, THE VEHICLE WILL CONTINUE TO ACCELERATE WITHOUT CAPPING THE INCREASE IN ACCELERATION…"~1,800 mi, complaint #1713331
  24. #24

    fuel tank and lines

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "YOU CANNOT PROPERLY FILL YOUR GAS TANK WITHOUT HAVING TO MANIPULATE THE PUMP HANDLE THE WRONG WAYS. EVERY TIME I'VE HAD TO FILL UP I HAVE TO SIT THERE AND CONSTANTLY HAVE TO RESET THE PUMP HANDLE BECAUSE ALL THE PUMP THINK THE TANK IS FULL. THIS IS A SAFETY IS…"~500 mi, complaint #1675759
  25. #25

    sunroof

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I was merging onto a highway after work and my sunroof exploded. There were no other vehicles, bridges, or any other objects around me. This could have been a real bad situation if it occurred with other vehicles around me. The local Jeep dealership refused to…"complaint #1767306
    • "Sunroof shattered while driving on the interstate. There was no impact to sunroof prior to and no known past impact to sunroof leading up to it shattering. The sunroof had previously shattered mid-drive on May 11, 2023. Impact to the sunroof had been heard ~…"complaint #1949486
    • "We were driving down the street and heard a loud noise almost like a gun shot. We thought something hit the windshield however there was nothing wrong with the windshield. We then noticed the sunroof blew out shattering the glass. The way the glass is prot…"complaint #1964937
  26. #26

    suspension struts shocks

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "THERE IS A THUMPING NOISE COMING FROM THE REAR OF THE VEHICLE WHILE IN MOTION. IT IS GETTING WORSE AND WE ARE NOT SURE WHAT IT IS AND THE SERVICE DEPARTMENT HAS BEEN UNABLE TO FIX IT. WE ARE CONCERNED WITH IT GETTING WORSE THE MORE MILES WE PUT ON THE CAR."complaint #1703998
    • "Shocks failed at under 50k miles and should not have had this issue at such a low mileage. I have a baby so driving a vehicle with shocks that have busted does not feel safe at all. Dealership has done a diagnostic and no longer under warranty, Extended warran…"complaint #1797434
    • "The front right suspension makes weird noises when going over bumps and when turning. The noises can be described as if there is something loose moving in the front suspension. It is very noticeable when you turn and go over a bump. You can also hear it when g…"complaint #1971283
  27. #27

    unintended acceleration

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "I WAS SLOWLY BACKING INTO A DRIVEWAY WHEN THE JEEP GRAND CHEROKEE SUDDENLY ACCELERATED ON ITS OWN. I REPEATEDLY HIT THE BRAKE PEDAL BUT THE JEEP WOULDN'T STOP; INSTEAD IT KEPT GOING FASTER. IT SMASHED INTO THE GARAGE DOOR AND THE BRICK WALL OF THE GARAGE, DEMO…"~500 mi, complaint #1626719
  28. #28

    alignment and pull

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • " After hitting a bump in the road, my 2020 Jeep Grand Cherokee Summit began to violently wobble while being flat towed behind my motor home on I-475. Vehicles in close proximity of the Jeep I was towing were at risk as there was a possibility that the vehicle…"complaint #1883710
    • "Vehicle: 2020 Jeep Grand Cherokee 4WD Purchase Date: [XXX] Mileage at Purchase: ~54,900 miles Dealer: Cherry Hill Jeep Chrysler Dodge, Cherry Hill, NJ I am filing this complaint because I am currently being required to drive a vehicle with a severe wheel misa…"complaint #2195616
  29. #29

    climate control module

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the heater was activated on the instrument panel, but the A/C inadvertently turned on and then returned to heat. The instrument panel then malfunctioned…"~44,000 mi, complaint #2184219
  30. #30

    engine oil consumption

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I change my oil religiously on my 2020 Grand Cherokee, which has 67,000 miles on it. I went in today to change it at Bettenhausen Dodge (Bettenhausen Motor Sales Inc - Jeep, [REDACTED ADDRESS], Tinley Park, IL 60477; [XXX] ; Phone: [XXX] ), and [XXX] , the ser…"complaint #1912992
    • "On sat 01/24/26 I was filling my washer fluid and I looked down and saw oil on the bottom on right side. I left it parked until I took it 2 miles to dealer told them what I saw and they looked at it and the plastic oil canister housing broke and got oil in m…"complaint #2170437
  31. #31

    key fob and immobilizer

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "While trying to start the Jeep with the keyfob in the vehicle the Jeep will not start and I get Keyfob Not Detected error on my dash. Followed by Hold keyfob to start button to start."complaint #1921448
    • "Both my key fobs do not work even with brand new batteries"complaint #2166803
  32. #32

    lighting exterior

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Had to replace headlight then it went back out shortly after. The following week the other side went out. I looked it up and it showed that there were recalls for this problem. But am being told there is no recall on my vehicle for this. "complaint #2085269
    • "What component or system failed or malfunctioned, and is it available for inspection upon request? Front passenger HID headlight on 2020 Jeep Grand Cherokee Summit V8, 45,000 miles. Yes How was your safety or the safety of others put at risk? Went out while…"complaint #2102476
  33. #33

    power steering hydraulic

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Power Steering As I was making a right hand turn the red warning power steering icon flashed on the dash and I was unable to complete the right hand turn and proceeded to drift in to the oncoming traffic lane and ended up on the sidewalk facing the on coming t…"complaint #2050068
    • "Power steering icon on dash unable to drive vehicle No Power Steering"complaint #2084483
  34. #34

    software or update

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The vehicle stops on its own without warning, and a few times it has run me off the road. Infotainment issues (this is the one that made the vehicle qualify for a lemon claim). I have a YouTube page dedicated to uploading videos. Some of the videos cannot b…"complaint #1886182
    • "RE: SAFETY RECALL W36 (NHTSA ID 20V-191). Manufacturer Stellantis (FCA US LLC) has reported this safety recall as "Complete" for my VIN. This reporting is inaccurate. The vehicle remains on firmware version 30.21.0, which is the defective version the recall wa…"complaint #2186198
  35. #35

    stability and traction control

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Took to dodge dealer and they told me they have been have problems with traction control, 4x4 problems, misfiring cylinders . They spent 5 days trying to figure it out and told me it was a process of elimination . Replace rear diff motor and that didn't work,…"complaint #2091060
    • "I was driving my 2020 grand Cherokee limited 4x4 and it started to snow heavily so i was driving down this slight hill with a turn. I was not doing no more 15 miles per hour. My warning lights for service 4x4 and my traction control light where on. I then proc…"complaint #2203680
  36. #36

    steering electric assist

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "While driving the power steering would quit working. It would turn off and on randomly. I have found this to be a very common issue among these vehicles."complaint #2007520
    • "Component/System: Electrical Power Steering (EPS) – steering cuts in and out while driving. Vehicle is available for inspection upon request. Safety Risk: My safety and the safety of others were put at risk because the steering intermittently fails, making th…"complaint #2123783
  37. #37

    suspension arms and bushings

    1 unsafe, 1 broken

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2020 Jeep Grand Cherokee. The contact stated while driving 70 MPH, the front-end of the vehicle suddenly collapsed. The contact veered to the side of the road and noticed that the rear driver's side tire had deflated. Upon towing the vehicle…"~16,319 mi, complaint #1810847
  38. #38

    throttle and pedal

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "Hello dear….I suffer from a problem when I’m driving my truck and it’s as follows: when the gear is on D and my truck stopped ,and I stomp the gas pedal with a little force my truck keep going I can’t stopped for 40 seconds after which return to the normal dri…"complaint #1880566
  39. #39

    adas adaptive cruise

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I am reporting significant safety issues with my 2020 Jeep Grand Cherokee Limited X. The vehicle has repeatedly experienced failures in critical safety systems such as Adaptive Cruise Control (ACC), ParkSense, and Lane Departure, which randomly disable while d…"complaint #2022555
  40. #40

    adas collision warning

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WHEN USING THE REAR PARK ASSIST, WITH MY FOOT COMPLETELY OFF THE ACCELERATOR, THE VEHICLE HAS SPONTANEOUSLY ACCELERATED WHILE GOING IN REVERSE, REQUIRING ME TO HARD BREAK TO AVOID COLLISION. THIS HAS HAPPENED MULTIPLE TIMES. "complaint #1635130
  41. #41

    brake pads and rotors

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "While changing the tire on my vehicle, the jack shot from under the right rear passenger area of the car to the front center of the car. This happened while the vehicle was raised and the tire was removed, this caused the right rear brake rotor to fall on the…"complaint #1929345
  42. #42

    differential

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "At 100,000 miles , traction control light and 4wd service light came on. Dealer said rear diff motor replacement needed, and the TCCM . I replaced and problem still persists . Now red triangle come on dash and says pull to safety motor will turn off. Turning…"complaint #2082604
  43. #43

    door latch and hinge

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Today I was driving on the highway with a high wind advisory, in the morning driving with the wind was causing my hood to flex under the intake pressure. This afternoon driving against the wind on the highway the wind was strong enough to pop the hood open wh…"complaint #1854413
  44. #44

    driveshaft axle cv

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Issue #1: The vehicle exhibits substantial cabin vibration, particularly affecting the steering wheel. This necessitates maintaining a firm grip on the wheel when operating at speeds of 30 mph and above. The vibration intensity escalates in direct proportion t…"complaint #2090466
  45. #45

    emissions aftertreatment

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE CHECK ENGINE LIGHT KEEPS COMING ON IT HAS TO DO WITH THE EMISSIONS CONTROL THE VEHICLE DOES NOT RUN PROPERLY. IT HAS BEEN IN THE SHOP 3 TIMES GOING ON NUMBER 4 FOR THE SAME EXACT PROBLEM. I WAS TOLD THAT IT FALLS UNDER THE LEMON LAW BECAUSE THE EMISSIONS C…"~7,952 mi, complaint #1728230
  46. #46

    evap system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Beginning October 3, 2025, the buyer reported a Check Engine Light (CEL) issue. 10.3.25 - The sale dealership stated diagnosis of a fuel leak. 10.8.25 - The sale dealership identified a charcoal canister issue. 10.13.25 - The sale dealership is referring to J…"complaint #2140932
  47. #47

    hv system fault reduced power

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My Safety as well as other Drivers safety are at risk when you down the highway at a speed between 70 & 75 miles an hour and all off a sudden your engine quits, I was told it goes into limp mode, I turned off engine, started it again could not get power, turn…"complaint #1779176
  48. #48

    paint and clearcoat

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Screen is delaminating and this is a common issue in this type of vehicle"complaint #2018735
  49. #49

    parking sensors

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "PARK SENSE FEATURE IS TURNED OFF, BUT PARK SENSE KEEPS ENGAGING. WITH ERRO MESSAGE "PUT IN PARK THEN PUT IN GEAR. I RECEIVE THIS ERRO MESSAGE 4 0R 5 TIME, BEFORE I'M SBLE TO PUT IN GEAR AND DRIVE VEHICLE, THIS HAS BEEN HAPPENING PERIDOCALLY SINCE I BOUGHT T…"complaint #1886027
  50. #50

    power windows and locks

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "On July 1, 2022, in the morning, the right rear passenger door window in my 2020 Jeep Grand Cherokee spontaneously exploded and then, in the evening of the same day, the rear hatch window also spontaneously exploded. The vehicle was purchased new in June of 20…"complaint #1823074
  51. #51

    seat mechanism

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The copilot seat headrest violently detached from the base"complaint #2240680
  52. #52

    steering column

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The steering is overly heavy. That is, it requires a great deal of effort to turn-- a dangerous amount of effort. Steering the car is an immense chore that leads to exhaustion and is dangerous when making even the slightest maneuvers on the road. When the whee…"complaint #1937388
  53. #53

    tire failure

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2020 Jeep Grand Cherokee equipped with Goodyear Tires, Tire Line: Fortera, Tire Size: P245/70/R17, DOT Number: 1PJHLFNWR. The contact stated that while inspecting the vehicle, he noticed there were cracks on the sidewalls of all four tires.…"~1,500 mi, complaint #1882762

NHTSA investigations

Search NHTSA's own recall and complaint database for JEEP GRAND CHEROKEE directly.