2016 FORD FUSION

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    transmission automatic

    12 stranded, 141 unsafe, 2 broken, 1 annoyance

    156
    incidents
    Typical range: 68,000–108,000 mi

    Median 83,000 mi, based on 158 reports (35% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE TRANSMISSION SLIPPED WHEN SHIFTED INTO SECOND OR THIRD GEAR. IN ADDITION, THE CONTACT MENTIONED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THERE WAS AN ABNORMAL NOISE COMING F…"~2,000 mi, complaint #1211488
    • "INTERNAL TRANSMISSION PROBLEMS AFTER PURCHASE AND DRIVING 2016 FORD FUSION FOR 7 MONTHS. VEHICLE HAD BEEN STATIONARY FOR HOURS AS I WAS LEAVING HOME FOR WORK. AFTER STARTING THE CAR AND PUTTING GEAR SHIFT INTO REVERSE THERE WAS A HARD JERKING OF THE ENGINE. TH…"~67,405 mi, complaint #1712473
    • "IN MAY OF 2017 MY TRANSMISSION WAS CAUSING MY CAR TO JERK FORWARD SEVERELY WHEN EVER I TRIED TO PUT ON THE GAS. A FORD DEALERSHIP REPLACED/FIXED MY TRANSMISSION WHICH WAS UNDER WARRANTEE AT THE TIME. NOW, LESS THEN 2 YEARS LATER AND 22,000 MILES LATER THE EX…"~79,000 mi, complaint #1552548
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE GEAR SHIFTER REMAINED STUCK IN NEUTRAL WHEN SHIFTING FROM THE PARK POSITION. THE VEHICLE WAS NOT ABLE TO SHIFT BACK INTO PARK AND THE EMERGENCY BRAKE WAS ACTIVATED IN ORDER FOR THE VEHICLE NO…"~95,000 mi, complaint #1491346
    • "ON MONDAY AFTER I STARTED THE ENGINE TRYING TO DRIVE THE CAR THE SHIFTER GETTING OUT OF CONTROL AND THE COULDN'T MOVE."~698,157 mi, complaint #1571976
  2. #2

    engine cooling

    2 stranded, 136 unsafe

    138
    incidents
    Typical range: 75,000–127,500 mi

    Median 100,000 mi, based on 145 reports (38% had no usable mileage)

    • "RADIATOR FLUID IS LEAKING INTO CYLINDERS. CAR OVERHEATS IF YOU DONT KEEP REFILLING COOLANT."~45,385 mi, complaint #1735019
    • "ON FEBRUARY 11TH 2020, I PURCHASED A 2016 FORD FUSION WITH 73,000 MILES FROM AMERICAN CAR CENTER IN WEST COLUMBIA, S C. ON FEBRUARY 23RD I WAS RIDING ON I26 AND MY CAR STARTED OVERHEATING. I PULLED INTO A PARKING LOT. I OPENED THE HOOD AND ALL MY ANTIFREEZE AN…"~73,000 mi, complaint #1655988
    • "WHILE AT A STOP LIGHT CHECK ENGINE LIGHT CAME ON AND THE CAR TURNED OFF. WAS ABLE TO GET IT STARTED AND TOOK IT TO THE SERVICE CENTER NEXT DAY. THEY ARE STILL CHECKING THE CAR BUT SO FAR THEY HAVE FOUND THE COOLANT IS LEAKING ALL OVER THE ENGINE AND WE WILL MO…"~90,000 mi, complaint #1676474
    • "THERE IS A KNOWN DEFECT TO THE ENGINE WHERE COOLANT LEAKS INTO THE CYLINDER. THE SUGGESTED REPAIR IS TO REPLACE THE LONG BLOCK OF THE ENGINE. THE COOLANT LEAKS WHILE THE CAR IS OFF CAUSING A VERY ROUGH START, AND EVENTUALLY THE COOLANT REACHES A LEVEL WHERE…"~110,000 mi, complaint #1669560
    • "CAR BEGAN RUNNING HOT WHILE ON INTERSTATE AND IMMEDIATELY SLOWED TO 40MPH IN 70MPH ZONE. BARELY MADE IT OFF INTERSTATE WITHOUT BEING HIT. AFTER WAITING FOR OVER AN HOUR AND FILLING WITH WATER I WAS ABLE TO MAKE IT HOME BEFORE IT RAN HOT AGAIN. CODES P1299 AND…"~160,000 mi, complaint #1739890
  3. #3

    engine internal

    5 stranded, 84 unsafe, 1 broken, 1 annoyance

    91
    incidents
    Typical range: 83,500–128,500 mi

    Median 103,500 mi, based on 70 reports (51% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL SMOKE ODOR. WHEN THE CONTACT ATTEMPTED TO START THE ENGINE, IT REVVED. LAST WEEK, WHEN THE VEHICLE WAS STARTED, AN ABNORMAL POPPING NOISE WAS HEARD COMING FROM THE ENG…"~800 mi, complaint #1580392
    • "TL* THE CONTACT OWNED A 2016 FORD FUSION. THE CONTACT STATED THAT THE ENGINE FRACTURED WHILE DRIVING AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT NOTICED WHITE SMOKE COMING FROM THE FRONT END AND COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CO…"~72,000 mi, complaint #1630557
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO NORTHGATE FORD ([REDACTED ADDRESS], CINCINNATI, OH 45251, [REDACTED PHONE] TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF A…"~98,000 mi, complaint #1675807
    • "Vehicle won’t start so I called my roadside/towing assistant number got someone out to do battery jump service because I been through this before twice come to find out that wasn’t the issue might needed more gas still wasn’t the issue so I got the vehicle tow…"~107,142 mi, complaint #1914064
    • "The contact owns a 2016 Ford Fusion. The contact stated that when the vehicle was started, the contact heard a tapping sound coming from the engine compartment. The vehicle was taken to a dealer where it was diagnosed that the flex wheel needed to be replaced.…"~180,000 mi, complaint #1949758
  4. #4

    engine head gasket

    4 stranded, 72 unsafe

    76
    incidents
    Typical range: 75,000–129,500 mi

    Median 104,500 mi, based on 30 reports (70% had no usable mileage)

    • "A SITUATION THAT I ENCOUNTERED WITH MY 2016 FUSION WHEN IT HAD 55K MILES ON IT WAS THAT THE VEHICLE WOULD HAVE A ROUGH IDLE ON STARTUPS AND WOULD HAVE A ROUGH IDLE WHEN IT WAS STOPPED (EX. ON A STOP SIGN, RED LIGHT, PARKED, ETC.). IT DID HAVE A CHECK ENGINE LI…"~55,678 mi, complaint #1712556
    • "AT 78,000 MILES MY CAR HAD A CHECK ENGINE LIGHT COME ON UPON STARTING THE ENGINE FOLLOWED BY A DROP IN POWER UPON STARTING IT. THE CHECK ENGINE TURNED OFF ON MY WAY TO THE SHOP, AND THEY WERE UNABLE TO DETERMINE WHY IT CAME ON AND TURNED OFF. ABOUT 1 WEEK LATE…"~80,000 mi, complaint #1691940
    • "COOLANT IS ENTERING CYLINDERS - KNOWN ISSUE IN THE 1.5 ECOBOOST MOTORS AS THERE ARE RECALLS IN THE 2017 AND 2018 VEHICLES. FORD WILL NOT REBUILD MOTOR MUST BE REPLACED AT A COST OF $5K. VEHICLE IS 4 YEARS OLD AND JUST VER 100K MILES. NO EXCUSE FOR NEEDING A MO…"~101,000 mi, complaint #1716636
    • "MY 2016 FORD FUSION HAS A COOLANT IS LEAKING IN THE CYLINDER DUE TO HEAD GASKET CAUSING MISS FIRING, OVERHEATING AND SPUTTERING. DRIVING DOWN THE HIGHWAY WHEN THE OVERHEATING LIGHT CAME ON CAUSING ME TO PULL OVER TO LET ENGINE COOL DOWN TO PULL OFF ONTO A EXIT…"~120,000 mi, complaint #1745674
    • "The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was idling, there was white smoke coming out of the exhaust pipe. Upon inspecting the vehicle, the contact noticed that the coolant level was significantly low. The vehicle was taken to…"~163,185 mi, complaint #1936598
  5. #5

    steering electric assist

    71 unsafe, 1 annoyance

    72
    incidents
    Typical range: 60,000–105,000 mi

    Median 78,000 mi, based on 85 reports (37% had no usable mileage)

    • "ON GOING! DEALERSHIP HERE IN FLORIDA STATES OKAY? STEARING IS A PROBLEMATIC , ELECTRICAL SYSTEMS NEED TO BE CHECKED, TURNING NEEDS TO CHECKED. THEY HAVE MY CAR LISTED AS A HYBRID? IT IS NOT. MULTIPLE COMPLAINTS"~9,800 mi, complaint #1574990
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 15 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO A NEARBY PARKING LOT. THE VEHICLE WAS TOWED TO UFTRING FORD ([REDACTED ADDRESS], EAST PEORIA, I…"~51,000 mi, complaint #1509900
    • "STEERING ASSIST FAULT... WILL LOCK YOUR STEERING WHEEL WHILE YOU DRIVING YOUR CAR.. ITS LOTS OF COMPLAINTS ABOUT THIS ALL OVER THE INTERNET WILL THE 2016 FORD FUSION AND IT NEVER GOT A RECALL FOR THIS... ITS DANGEROUS, I THOUGHT IT WAS BRAKES OR WHEEL ALIGNMEN…"~74,440 mi, complaint #1607546
    • "WHEN THE STEERING WHEEL IS TURNED ALL THE WAY TO EITHER SIDE, MULTIPLE ALARM SOUNDS GO OFF IN THE VEHICLE INCLUDING LOSS OF POWER STEERING, LOSS OF REVERSE SENSORS, LOSS OF HILL ASSIST AND LOSS OF STABILITY CONTROL. THIS OCCURS ANYTIME THE WHEEL IS FULLY TURNE…"~102,000 mi, complaint #1690860
    • "WHILE DRIVING TRYING TO MAKE A TURN...MY STEERING WHEEL JERKED AND I ALMOST RAN INTO A PARKED CAR BECAUSE MY POWER STEERING JUST ALL OF A SUDDEN FAILED!!! HOW DOES THAT..JUST HAPPEN? SO MY POWER STEERING ASSIST AND MY SERVICE ADVANCED TRAC LIGHT CAME ON.. AFTE…"~236,650 mi, complaint #1907367
  6. #6

    backup camera

    40 unsafe, 2 broken, 27 annoyance

    69
    incidents
    Typical range: 61,500–113,000 mi

    Median 86,500 mi, based on 61 reports (59% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE IN REVERSE, THE BACK-UP CAMERA WOULD NOT DISPLAY AN IMAGE. WHEN THE TRANSMISSION WAS IN THE DRIVE POSITION, THE BACK-UP CAMERA ERRONEOUSLY DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER (…"~11,000 mi, complaint #1559313
    • "The contact owns a 2016 Ford Fusion. The contact stated that the rear-view camera was distorted. The contact also stated that the HVAC system would turn on independently. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The…"~50,000 mi, complaint #1914537
    • "The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R), lines appeared on the screen. The contact stated that over a while the lines on the…"~80,000 mi, complaint #2197117
    • "The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera dis…"~92,000 mi, complaint #2228684
    • "The contact owns a 2016 Ford Fusion. The contact stated that the back-up camera occasionally failed to work as needed and intermittently went black while reversing. The contact took the vehicle to the dealer who confirmed that the failure was related to NHTSA…"~105,000 mi, complaint #1851433
  7. #7

    engine stall or no start

    7 stranded, 57 unsafe

    64
    incidents
    Typical range: 13,000–76,500 mi

    Median 47,000 mi, based on 80 reports (33% had no usable mileage)

    • "THIS CAR HAD APPROX 2400 AT THE TIME OF INCIDENT. MY WIFE AND I WERE DRIVING THE CAR DOWN A STEEP GRADE ON 4/23/16 THE CAR CHIMED 4 0R 5 TIMES . I ASKED MY WIFE IF SHE KNEW WHAT THE SOUND WAS AND SHE SAID NO. ABOUT 5 TO 10 SECONDS LATER I TOLD MY WIFE THAT THE…"~2,400 mi, complaint #1279352
    • "THIS A COMPLAINT ABOUT OUR FORD FUSION 2016. THE PROBLEM HAS STARTED COUPLE MONTHS AGO, WHILE DRIVING, AND SOMETIMES AS WE START THE CAR, IT RIPPLE AND KICK AND THE CHECK ENGINE LIGHT AND SEE MANUAL LIGHT TURN ON AND AFTER 30 MIN. TO AN HOUR THEY TURN OFF.THE…"~14,000 mi, complaint #1330350
    • "VEHICLE WAS IN MOTION, 12 MPH. HUSBAND MADE A LEFT TURN FROM ALMOST A STOPPING POSITION. HE PROCEEDED ABOUT ONE FOOT AND THE ENGINE STOPPED AFTER IT SPUTTERED EXTREMELY AND MADE A LOUD NOISE. THERE WAS ABSOLUTELY NO RESPONSE WHEN HE HIT THE GAS PEDAL. THE CAR…"~46,800 mi, complaint #1502441
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE MESSAGE ENGINE MALFUNCTION DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DE…"~87,000 mi, complaint #1698611
    • "Vehicle after every single time we refuel have to press gas pedal to start afterwards it keeps stalling until you gun the acceleration to pick up speed. Vehicle after that runs okay until the next time you fuel up."~252,483 mi, complaint #1985963
  8. #8

    transmission manual clutch

    7 stranded, 43 unsafe, 3 broken

    53
    incidents
    Typical range: 61,500–91,000 mi

    Median 80,000 mi, based on 36 reports (46% had no usable mileage)

    • "I WAS GETTING READY TO LEAVE MY PLACE OF EMPLOYMENT IN THE PARKING LOT AND I TRIED TO PUT MY CAR IN DRIVE BUT THE GEAR SHIFT WAS NOT REGISTERING. GEAR SHIFT INSIDE THE CAR SAID DRIVE BUT MY CAR WAS STILL IN PARK. LATER FOUND OUT AFTER I DID SOME INSPECTING THA…"~9,000 mi, complaint #1593871
    • "PULLED INTO DRIVEWAY AT HOME. THE CAR HAD STOPPED, AND I WENT TO PUT IT IN PARK FROM DRIVE. UPON MOVEMENT THE SHIFTER BECAME STUCK INTO REVERSE AND ON THE DASH, IT READ REVERSE, BUT THE SHIFTER WAS PUSHED UP TO THE (P) PARK MARK. THE SHIFTER WOULD NOT MOVE, AN…"~66,500 mi, complaint #1489943
    • "THE SHIFT CABLE DETACHED, OUR VIN NUMBER DIDN'T SHOW UP FOR THIS RECALL FOR IT IS THE SAME THING THAT IS HAPPENING WITH OTHER 2016 MODELS"~82,000 mi, complaint #1490102
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER EXITING THE VEHICLE AND PLACING THE GEAR SHIFTER INTO PARK, THE VEHICLE ROLLED FORWARD. THE VEHICLE WAS TOWED TO LONGMONT FORD (LOCATED AT [REDACTED ADDRESS], LONGMONT, CO 80501, [REDACTED PHONE]), BUT THE VEHICLE…"~90,000 mi, complaint #1576011
    • "MY TRANSMISSION CABLE CAME OFF DUE TO PLASTIC BUSHING, THAT ATTACHES CABLE END TO TRANSMISSION SHIFTER ARM IN ENGINE COMPARTMENT. MY SHIFTER INSIDE CAR WAS IN PARK BUT TRANSMISSION WAS IN REVERSE AND ROLLED AWAY. COULD NOT START IT UNTIL I MOVED TRANSMISSION L…"~211,300 mi, complaint #1506921
  9. #9

    brake hydraulics

    45 unsafe, 1 annoyance

    46
    incidents
    Typical range: 52,500–134,000 mi

    Median 77,500 mi, based on 38 reports (53% had no usable mileage)

    • "I BOUGHT MY 2016 FUSION IN JANUARY SO IT IS 6 MONTHS OLD. I WAS DRIVING DOWN THE ROAD AND HAD COMPLETE BRAKE FAILURE WITH NO PRIOR PROBLEMS ON THIS BRAND NEW CAR ! I HAD TO USE THE EMERGENCY BRAKE TO SLOW DOWN MY CAR AND EVENTUALLY STOP. ALSO THERE IS A PROBLE…"~23,000 mi, complaint #1295677
    • "BREAKS WOULD NOT WORK, FOOT TO THE FLOOR. FRONT BROKEN BREAK HOSE. CAR REPAIR SHOP INFORMED ME THIS WAS RARE FOR A VEHICLE ONLY 3 YEARS OLD."~59,000 mi, complaint #1581747
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE THE VEHICLE WAS PARKED, IT BEGAN TO ROLL FORWARD. THE CONTACT DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT SHIFTED INTO PARK, BUT THE PANEL DISPLAYED DRIVE. THERE WERE NO WARNING INDICATORS ILLUMINAT…"~72,000 mi, complaint #1489853
    • "The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of…"~146,000 mi, complaint #1897031
    • "The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 30mph when the vehicle failed to brake while the brake pedal was depressed. The contact was able to pull over and drive to a local mechanic where it was diagnosed with needing…"~195,610 mi, complaint #1772974
  10. #10

    door latch and hinge

    44 unsafe, 2 broken

    46
    incidents
    Typical range: 65,000–98,500 mi

    Median 80,500 mi, based on 34 reports (54% had no usable mileage)

    • "I AM FORTUNATE TO HAVE BEEN STATIONARY(THE VEHICLE) AT THE TIME OF THE CASUALTY TO MY 2016 FORD FUSION. I WAS STOPPED AT A STORE AND AFTER I PLACED MY THINGS IN THE BACKSEAT, I WENT TO CLOSE MY REAR DRIVER SIDE DOOR AND IT WOULD NOT CLOSE. THIS HAPPENED JANUAR…"~18,000 mi, complaint #1637631
    • "AS I WAS DRIVING MY BACK RIGHT PASSENGER DOOR KEPT SAYING IT WAS OPEN.SO AS I CAME TO A STOP I CHECK IT OUT. IT SEEMED CLOSED SO I CONTINUED TO DRIVE. THEN IT NOTIFIED ME AGAIN BUT THIS TIME THE DOOR OPENED. SO I HAD TO PULL OVER AND CLOSE IT, BUT THE DOOR DID…"~61,000 mi, complaint #1674021
    • "I ENTERED MY VEHICLE AND CLOSED THE DOOR. WHILE BACKING OUT OF THE PARKING LOT A WARNING SOUNDED. I LOOKED AT THE DASH AND THE WARNING LIGHT INDICATED THAT THE FRONT DRIVER SIDE DOOR WAS OPEN. I PULLED THE DOOR SHUT AND ATTEMPTED TO CLOSE IT BUT IT WOULDN'T ST…"~65,000 mi, complaint #1699298
    • "THE DRIVERS SIDE DOOR LATCH WON'T LATCH. I HAVE NO WAY TO KEEP THE DOOR CLOSED. THE VEHICLE WAS PARKED WHEN THIS HAPPENED. IT WAS SITTING IN THE DIRECT SUN LIGHT, 105 DEGREES IN ARIZONA."~89,000 mi, complaint #1695615
    • "DROVE TO WORK ONE DAY IN JULY 2019. GOT TO WORK WENT TO CLOSE DRIVER DOOR AND IT WOULD NOT CLOSE. DOVE IT HOME WITH A BUNGEE CORD HOLDING THE DOOR CLOSED. TOOK IT TO DEALERSHIP LATER THAT DAY AND THEY REPLACED A LATCH AT NO COST TO US BECAUSE IT WAS UNDER EXTE…"~100,000 mi, complaint #1598047
  11. #11

    throttle and pedal

    39 unsafe

    39
    incidents
    Typical range: 8,500–45,000 mi

    Median 12,000 mi, based on 62 reports (9% had no usable mileage)

    • "RENTED A FORD FUSION WITH [REDACTED ADDRESS] DRIVING IT LOST POWER AND STOPPED. AFTER A MINUTE, WE RESTARTED IT WITHOUT PROBLEM. DROVE IT TO A NEARBY FORD DEALER WHO CHECKED THE CODE WHICH INDICATED THE PROBLEM WAS DEFECTIVE ELECTRONICS THAT CONTROLLED THE THR…"~3,000 mi, complaint #1293466
    • "WHILE DRIVING TO WORK MY 2016 FORD FUSION I HAD JUST PURCHASED IN JANUARY 2016 CAM TO A JERKY STALL-OUT HEADING TOWARDS A STOP LIGHT. I WAS ABLE TO RESTART THE FUSION AND BARLEY MAKE IT INTO A SMALL PARKING LOT. THE "SERVICE ENGINE" LIGHT CAME ON. I CALLED…"~10,000 mi, complaint #1307866
    • "WHILE ENTERING THE FREEWAY MY CAR LOSS POWER AND BEGAN TO QUICKLY DECELERATE. THANKFULLY I WAS ABLE TO MOVE TO THE SHOULDER BEFORE THE CAR THAT I WAS PULLING IN FRONT OF HAD TO TAKE ACTION TO KEEP FROM HITTING ME. THE CHECK ENGINE LIGHT AND WRENCH ICON APPEA…"~12,000 mi, complaint #1293175
    • "I WAS DRIVING DOWN THE HIGHWAY AND MY ENGINE LOST POWER. MY CAR WOULD NOT ACCELERATE. I COULD NOT EVEN GO THE SPEED LIMIT. THE DEALER HAD TO REPLACE THE THROTTLE BODY. FORD WAS CHANGING THESE OUT THROUGH THEIR OWN RECALL BUT THAT ENDED YEARS AGO. THIS PR…"~44,500 mi, complaint #1581380
    • "CAR STOPPED ACCELERATING IN THE MIDDLE OF THE HIGHWAY, YELLOW WRENCH LIGHT CAME ON AND AIRBAG LIGHT CAME ON. THE CAR STARTED SHAKING AND CAME TO A COMPLETE STOP. I BARELY MADE IT TO SAFETY ON THE HIGHWAY FULL OF CARS. I PULLED OVER AND TURNED IT OFF BECAUSE IT…"~72,000 mi, complaint #1457409
  12. #12

    other

    1 stranded, 17 unsafe, 20 annoyance

    38
    incidents
    Typical range: 31,000–95,000 mi

    Median 50,000 mi, based on 25 reports (70% had no usable mileage)

    • "LUG NUTS WONT COME OFF WITH WRENCH CAPS ARE OVER SIZE MUST USE HAMMER ON SOCKET ON ALL LUGS 19MM WONT WORK I USE A3/4 PLUG SOCKET WITH BALL PINN HAMMER BAD SINCE NEW CAR HAS 42000 MILES I ROTARE MY OWN TIRES I JOINED AAA CANT CHANGE ON ROAD WITH ALL MY TOOLS…"~6,000 mi, complaint #1526204
    • "UPON ENTERING AN INTERSECTION,THE SIGNAL LIGHT WAS GREEN AND MY CAR WAS STUCK BY A CAR THAT RAN THE RED LIGHT. MY CAR WAS HIT ON THE FRONT PASSENGER SIDE AND THEN THE OTHER CAR SLAMMED INTO MY CAR AGAIN."~29,373 mi, complaint #1445670
    • "I RAN INTO A BIRD ON THE ROAD. IT CAUSED THE GRILL AND PIECES TO BREAK NEXT TO THE RADIATOR TO BREAK. IT IS GOING TO COST A FORTUNE. IF I HAD MY OLD CAR NO DAMAGE WOULD HAVE HAPPENED. FORD BUILT THEM SO CHEAP IT CAUSED A BUNCH OF DAMAGE. THE SERVICE DEPAR…"~35,000 mi, complaint #1370973
    • "WENT TO MIKE BASS FORD IN SHEFFIELD, OH FOR MY ROUTINE MAINTENANCE. VEHICLE HAS ONLY EVER BEEN SERVICED AT FORD DEALERSHIPS (WITH THE EXCEPTION OF NEW TIRES AT DISCOUNT TIRE IN AVON, OH). WAS INFORMED BY THE SERVICE ADVISOR THAT THE LUG NUTS WERE SWOLLEN DUE…"~66,115 mi, complaint #1634070
    • "The contact owns a 2016 Ford Fusion with a Salvage Title. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was scheduled for the recall repair appointment at the local dealer; however, the dealer then called the…"~172,024 mi, complaint #1841245
  13. #13

    airbag system

    31 unsafe, 1 annoyance

    32
    incidents
    Typical range: 20,500–99,000 mi

    Median 59,000 mi, based on 26 reports (49% had no usable mileage)

    • "I HAVE RECEIVED A SETTLEMENT FORM AS WELL AS FOR THIS LEASE FUSION AND MY FIRST ONE AS WELL. I IT NOT ACTING CORRECT! GAS SMELL , STERRNG, HORN WEAK, TOOK TO DEALERSHIP AT WOODBRIDGE WITH MY FRIEND WHILE I AM NOT IN FLA . FOR THE SHORT WHILE THE PREVIOUS…"~7,000 mi, complaint #1522915
    • "AIR BAGS DID NOT DEPLOY IN MY ACCIDENT. FRONT END DAMAGE DOING ABOUT 27 MPH INTO A SIDE OF A MINI-VAN GOING ABOUT 35-40 RIGHT THROUGH A YIELD SIGN. THE DRIVER IN THE MINI-VAN DISREGARDED THE YIELD SIGN IN A RESIDENTIAL NEIGHBORHOOD POSTED 25 MPH AND HE WAS DOI…"~42,000 mi, complaint #1391916
    • "TL* THE CONTACT LEASED A 2016 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SWERVED INDEPENDENTLY, ROLLED OVER TWICE, AND LANDED IN A WET FIELD. THE CONTACT WAS UNSURE IF THE DRIVER BLACKED OUT. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED BRUI…"~60,000 mi, complaint #1558341
    • "THE AIR BAG WARNING LIGHT WILL COME ON, WILL STAY ON UNTIL YOU CUT THE CAR OFF, BUT THEN IT MAY NOT COME BACK ON NEXT TIME. IT'S INCONSISTENT. SOMETIMES IT STAYS ON WHILE THE CAR IS RUNNING, SOMETIMES IT GOES OFF A FEW SECONDS AFTER CRANKING LIKE IT IS SUPPO…"~94,000 mi, complaint #1653473
    • "MY CAR SEAT UNDERCARRIAGE IS DISATTACHED. I TOOK MY CAR IN TO A NEARBY FORD DEALERSHIP AND WAS TOLD MY VIN NUMBER WAS NOT ASSOCIATED WITH THE RECALLS. ALTHOUGH MY CAR'S VIN DID NOT HAVE A RECALL, I AM HAVING THE SAME ISSUES AS EVERYONE ELSE THAT HAD A RECALL.…"~125,000 mi, complaint #1717513
  14. #14

    wheel or rim

    19 unsafe, 6 broken, 3 annoyance

    28
    incidents

    Commonly reported, insufficient mileage data - n=19, median 50,500 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO POWER FORD ([REDACTED ADDRESS] NE, ALBUQUERQUE, NM 87107 [REDACTED PHONE]) FOR ROUTINE MAINTENANCE, INCLUDING AN OIL CHANGE AND TIRE ROTATION. WHEN THE CONTACT ARRIVED HO…"~10,940 mi, complaint #1404346
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE AT THE LOCAL DEALER ACE FORD (487 MANTUA PIKE, WOODBURY, NJ 08096) FOR MAINTENANCE, IT WAS DISCOVERED THAT THE LUG NUTS ON ALL FOUR WHEELS WERE SWOLLEN AND UNABLE TO BE REMOVED USING THE LU…"~35,000 mi, complaint #1694624
    • "WHEN I TOOK MY CAR INTO THE DEALERSHIP FOR ROUTINE MAINTENANCE, INCLUDING A TIRE ROTATION, THE MECHANICS HAD TO USE A "RIPPER" TO TAKE ALL BUT THREE OF MY LUG NUTS OFF. APPARENTLY, FORD'S LUG NUTS ARE A TWO METAL DESIGN THAT IS SUSCEPTIBLE TO SWELLING OVER PE…"~50,425 mi, complaint #1592337
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE REAR DRIVER'S SIDE TIRE DEFLATED. THE CONTACT WAS UNABLE TO CHANGE THE TIRE DUE TO THE SWOLLEN LUG NUT CAUSED BY MOISTURE OVER TIME. THE VEHICLE WAS TAKEN TO GERMAIN HONDA OF DUBL…"~60,000 mi, complaint #1550674
    • "The contact owns a 2016 Ford Fusion. The contact stated that upon taking the vehicle to the dealer for service, he was made aware that the driver’s and passenger’s side front wheel lug nuts were severely deformed. As a result, the dealer declined to complete t…"~120,000 mi, complaint #1946421
  15. #15

    steering rack mechanical

    26 unsafe

    26
    incidents
    Typical range: 29,500–93,000 mi

    Median 65,000 mi, based on 25 reports (31% had no usable mileage)

    • "I FEEL THE FLOORBOARD MOVING UNDER MY FOOT EVERY TIME I TURN THE WHEEL. TOOK IT IN AND THEY SAID THAT IT DOESNT DO IT. THATS BECAUSE THEY MUST HAVE BENT IT BACK. IT NOW DOES IT BUT BARELY FEEL IT ANYMORE. NOW AFTER READING THIS MAKES ME WONDER IF MY CAR IS SAF…"~4,300 mi, complaint #1421083
    • "READ A NEWS ARTICLE THAT SAID MY STEERING WHEEL MAY COME LOOSE AND THAT I SHOULD STOP DRIVING IT IMMEDIATELY"~30,000 mi, complaint #1421904
    • "MY STEERING WHEEL BECAME UNHINGED ON ITS OWN AND IT BECAME VERY LOOSE. THE FORD DEALERSHIP CLAIMED IT WAS FROM PULLING ON THE STEERING WHEEL, BUT THAT CANNOT BE THE CASE. I FIRST NOTICED IT DRIVING INTO WORK AND THE STEERING WHEEL ALL OF A SUDDEN WENT LEFT T…"~37,600 mi, complaint #1428413
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE MAKING A LEFT TURN DOWN A HILL, THE STEERING FAILED AND A LOUD ABNORMAL NOISE WAS HEARD. ALSO, WHEN BRAKING, THE VEHICLE WOULD SLOWLY DECELERATE AND REMAIN AT 0.8 RPM. FURTHERMORE, THE ABS AND TRACTION CONTROL WAR…"~75,104 mi, complaint #1545399
    • "MY FRIEND ARON WAS HAVING AN EMERGENCY WHEN WOKE UP AT 4:00AM TO COME TO HIS HELP. AFTER WAKING UP WITH A REDBULL ,I WAS THEN HEADING TO THE HOUSE AT WICH ARON LIVES . I WAS UNFORTUNATELY AN TO MY SURPRISE . LOST COMPLETE CONTROL OF MY 2016 FORD FUSION THE STE…"~146,000 mi, complaint #1694423
  16. #16

    trunk or liftgate

    24 unsafe, 1 annoyance

    25
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was parked while raining, the trunk would become wet. The contact stated that the spare tire wheel well would fill up with six inches of water. The contact stated that there was a comput…"~25,000 mi, complaint #1806183
    • "THE TRUNK RANDOMLY OPENS ON ITS OWN. IT HAPPENS WHILE THE CAR IS DRIVING DOWN ANY SORT OF ROAD OR DRIVEWAY, PARKED AND RUNNING, OR OFF ALTOGETHER. WHEN I GET OUT TO SHUT THE TRUNK SOMETIMES IT STAYS SHUT AND SOMETIMES IT WILL REPEATEDLY OPEN THE TRUNK 4 OR 5 M…"~56,217 mi, complaint #1739842
    • "The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 65 MPH, the trunk inadvertently opened. The contact stated that the trunk open warning light was illuminated. The contact stated that the trunk would inadvertently open while d…"~60,000 mi, complaint #1873039
    • "THE TRUNK RANDOMLY OPENS ON IT'S OWN WHILE PARKED."~62,000 mi, complaint #1694720
    • "TRUNK POPS OPEN RANDOMLY WHILE DRIVING OR PARKED SEVERAL TIMES A DAY. WHEN I SHUT IT, I CAN HEAR IT CLICKING SOMETIMES & IT POPS BACK OPEN BY ITSELF. OTHER TIMES, IT'S SILENT AND I THINK IT'S OK AND IT POPS BACK OPEN AGAIN. THE FOB IS NOT ON ME WHEN THIS HAPPE…"~140,000 mi, complaint #1725550
  17. #17

    evap system

    1 stranded, 18 unsafe, 1 annoyance

    20
    incidents

    Commonly reported, insufficient mileage data - n=17, median 72,500 mi, no reliable range below 25 reports.

    • "I DRIVE A 2016 FORD FUSION SE AWD WITH THE 2.0L ECOBOOST/GTDI MOTOR. I WAS AT A GAS STATION REFUELING MY VEHICLE, WITH THE 87 OCTANE FUEL THE OEM CALLS FOR ON THE VEHICLE. I WAS ABOUT 1/4 TANK BEFORE REFUELING AND I FILLED MY TANK UNTIL FULL. UPON STARTING…"~16,785 mi, complaint #1609143
    • "CAR WILL SOUND LIKE SOMEONE IS REEVING THEIR ENGINE BEHIND ME BUT ITS THE CAR. THEN CAR WILL SHUT DOWN AS I AM DRIVING DOWN THE ROAD. EVERYTHING STILL WORKS BUT CAN NOT GET THE CAR TO MOVE. TRY TO HIT THE GAS PEDAL AND NOTHING HAPPENS. WENT TO ADVANCED AUTO AN…"~40,000 mi, complaint #1507513
    • "MY CAR WOULD STALL RIGHT AFTER I GET GAS! THEN AFTER THAT THE CHECK ENGINE LIGHT CAME ON AND THE CAR IS IDLING DOWN. TOOK IT TO TO BE PLACED ON A MACHINE AND IT'S READING A PURGE VALVE MALFUNCTIONING. THIS SHOULD NOT BE HAPPENING TO A BARELY 2 YEAR OLD CAR. TH…"~72,421 mi, complaint #1499741
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT'S DAUGHTER STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS, THE VEHICLE STALLED AS THE CHECK ENGINE AND POWERTRAIN WARNING LIGHTS WERE ILLUMINATE ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THAT THE VEHIC…"~120,000 mi, complaint #1694827
    • "The contact owns a 2016 Ford Fusion. The contact stated that while the vehicle was stopped, the engine started to rev. There was no warning light illuminated. The contact drove into a gas station and the vehicle shut off while parking the vehicle. The contact'…"~158,000 mi, complaint #2073600
  18. #18

    control module

    14 unsafe, 1 annoyance

    15
    incidents

    Commonly reported, insufficient mileage data - n=16, median 60,500 mi, no reliable range below 25 reports.

    • "CROSS TRAFFIC SYSTEM FAULT AND BLIND SPOT SYSTEM FAULT WARNINGS INTERMITTENTLY APPEAR. WHEN THIS HAPPENS THE CLIMATE CONTROL, ENTERTAINMENT CONTROL SHUTS OFF. ALL WINDOWS OTHER THAN THE DRIVER'S WINDOW CANNOT BE OPERATED FROM THE DRIVER'S CONTROL. OTHER CONTRO…"~27,000 mi, complaint #1704268
    • "DASH CODE APPEARED READING UNABLE TO COMMUNICATE WITH CLIMATE CONTROL IN TURN RENDERING ALL TOUCH SCREEN APPLICATIONS AND THE ABILITY TO CONTROL ANY AND ALL OF THE VEHICLES RIGHT SIDE TO FUNCTION. ( WINDOWS, DOORS, LOCKS, ETC.) THIS HAPPENED WHILE DRIVING…"~58,000 mi, complaint #1630750
    • "THE HEATING WILL ONLY WORK FOR THE FIRST [REDACTED ADDRESS]. THEN THE COMPUTER SYSTEM FREEZES AND THE HEAT SHUTS OFF. THE RADIO WILL TURN ON TO FULL VOLUME AND YOU CAN'T TURN OFF THE RADIO, OR TURN DOWN THE VOLUME. THE HEAT WILL NOT TURN BACK ON AND ALL THE…"~61,000 mi, complaint #1456682
    • "VEHICLE APIM FAILED. THIS IS CONSIDERED TO BE THE HANDSFREE OPTION FOR CELL PHONE USE, STEERING WHELL CONTTOLS, AND CELL BLUE TOOTH OPTION."~75,000 mi, complaint #1637808
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED WHILE DRIVING 60 MPH, THE VEHICLE WAS SHIFTED TO SPORT MODE HOWEVER, THE INSTRUMENT CLUSTER FAILED TO REGISTER THE SHIFT. THE CONTACT PUT THE VEHICLE IN PARK. THERE WERE NO WARNING LIGHTS ILLUMINATED.…"~85,550 mi, complaint #1703064
  19. #19

    acceleration loss or hesitation

    12 unsafe, 1 annoyance

    13
    incidents

    Commonly reported, insufficient mileage data - n=12, median 29,000 mi, no reliable range below 25 reports.

    • "CAR HESITATES WHEN ACCELERATING FROM COAST, GENERALLY IN THE 40-50 MPH RANGE, BUT AT OTHER TIMES AS WELL. THIS ISSUE HAS CAUSED NEAR-ACCIDENTS IN HEAVY TRAFFIC WHEN ONE EXPECTS THE VEHICLE TO ACCELERATE BUT INSTEAD FEELS AS IF IT'S ABOUT TO STALL. THIS IS ESPE…"~3,000 mi, complaint #1291638
    • "THIS IS AN ISSUE THAT HAS GROWN. I HAVE DOCUMENTED PROOF THAT DATES BACK TO MARCH 2016. THIS ISSUE IS AN ESCALATION OF OLD PROBLEM THAT FORD REFUSES TO ACKNOWLEDGE IS AN ISSUE. I SAY THIS BECAUSE THERE IS NO CURRENT RECALL ON THIS ISSUE. ON 9/03/2016, I WAS DR…"~22,400 mi, complaint #1316223
    • "2016 FORD FUSION WITH: 99D 1.5 L ECOBOOST ENGINE, 44W 6 SPEED AUTO TRANSMISSION. ENGINE HAS LOST POWER 3 TIMES WHILE DRIVING WITHIN A PERIOD OF 10 DAYS. ENGINE REMAINS RUNNING BUT WILL NOT ACCELERATE AND REMAINS IN "LIMP" MODE UNTIL THE CAR SUDDENLY ACCELERAT…"~34,400 mi, complaint #1459528
    • "WHILE DRIVING HIGHWAY SPEED (70 MPH) THE CAR SUDDENLY LOST POWER AS I WAS GOING UP HILL AND IN RUSH HOUR TRAFFIC. I HAD TO MERGE ALL THE WAY TO THE SHOULDER AND COAST DOWN THE HILL 2 MILES TO GET TO A SAFE LOCATION BEFORE PULLING OVER AND GETTING OUT OF THE CA…"~57,000 mi, complaint #1695911
    • "1st incident (Oct. 8, 2024)- while traveling up a slight incline vehicle began to sputter and then stopped accelerating. No codes where thrown, no warning of any kind. The vehicle was still running and had all power, but there was no acceleration when pressing…"~113,013 mi, complaint #2042003
  20. #20

    steering column

    13 unsafe

    13
    incidents

    Commonly reported, insufficient mileage data - n=13, median 103,500 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL DETACHED FROM THE STEERING COLUMN. THE CONTACT WAS ABLE TO RE-ATTACH THE STEERING WHEEL HIMSELF. A LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEP…"~11,000 mi, complaint #1441590
    • "GOT IN MY VEHICLE TO DRIVE IT ONE DAY AND MY STEERING WHEEL WAS VERY LOOSE. IT WOBBLED ON THE COLUMN. HAD TO TAKE IT INTO A DEALERSHIP. WHEN THEY LOOKED AT IT SAID THE BOLT WAS LOOSE ENOUGH TO UNSCREW WITH YOUR HAND."~39,500 mi, complaint #1442445
    • "STEERING WHEEL HAD TO BE REPLACED AT 68K MILES, DUE TO HAVING BEEN MADE OF INFERIOR MATERIALS, BECAME A HAZARD IN 3 DAYS AND WAS ADVISED TO NOT DRIVE THE VEHICLE DUE TO THE FACT THAT THE STEERING WHEEL COULD FAIL IN EMERGENCY DRIVING SITUATIONS."~68,500 mi, complaint #1448802
    • "THE STEERING WHEEL CAME LOOSE. I WAS ABLE TO TURN, TILT, ROTATE, ETC ON MULTIPLE AXIS (LEFT AND RIGHT AS NORMAL, DIAGONAL, UP AND DOWN, FORWARD AND BACKWARD) UP TO ONE INCH BEFORE RESISTANCE WAS MET. THE MOTION OCCURRED IN THE UPPER PART OF THE STEERING COLU…"~103,617 mi, complaint #1398831
    • "TL* THE CONTACT OWNED A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, WHEN THE STEERING COLUMN LOCKED UP, CAUSING THE CONTACT TO DRIVE OFF THE ROAD, THE VEHICLE THE INDEPENDENTLY INCREASED IN SPEED TO 40 MPH, AND CRASHED INTO A DITCH AIRBO…"~146,000 mi, complaint #1694393
  21. #21

    seatbelt and pretensioner

    12 unsafe

    12
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "SEAT BELT ON DRIVER SIDE IS LOCKED UP, UNABLE TO BUCKLE INTO CAR, OR ABLE TO GET THE SEAT BELT TO MOVE AT ALL, THIS CAR HAS UNDER 9000 MILES ON IT, PURCHASED LESS THAN 6 MONTHS AGO. PULLING ON THE SEAT BELT ONLY MADE IT WORSE, I ASSUME IT IS AN ISSUE WITH THE…"~8,600 mi, complaint #1339209
    • "DRIVER SEAT BELT WON'T RETRACT. MY DRIVER SEAT BELT HAS GOTTEN STUCK MULTIPLE TIMES. I'D PULL ON IT AND IT WOULDN'T RETRACT. IT WOULD JUST KEEP ROLLING OUT BUT NEVER ROLL BACK IN."~26,000 mi, complaint #1520184
    • "DRIVER'S SIDE SEAT BELT KEEPS LOCKING UP AND WILL NOT LET YOU USE THE SEAT BELT, IT WILL WORK A DAY OR TWO THEN YOU WILL GO A FEW DAYS WITH IT NOT LETTING YOU USE THE SEAT BELT BECAUSE IT WILL NOT COME OUT."~35,200 mi, complaint #1372689
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SEAT BELT SEIZED INTERMITTENTLY. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). WORTHINGTON FORD ([REDACT…"~45,000 mi, complaint #1475022
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT AFTER STOPPED, THE DRIVER'S SIDE SEAT BELT FAILED TO RETRACT. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO PORTSMOUTH FORD (400 SPAULDING TURNPIKE, PORTSMOUTH, NH 03801, [R…"~63,000 mi, complaint #1668839
  22. #22

    power windows and locks

    8 unsafe, 1 broken, 2 annoyance

    11
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. WHEN THE CONTACT ACTIVATED THE DRIVER SIDE WINDOW, HIS ARM BECAME CAUGHT UP AND DIFFICULT TO REMOVE FROM THE WINDOW. THE CONTACT STATED THAT THE FEATURE WAS A SAFETY HAZARD FOR CHILDREN. WHEN THE WINDOW CONTROL WAS ACTI…"~2,500 mi, complaint #1322705
    • "THE DOORS WILL NOT LOCK WHILE IM INSIDE. YOU CAN EASILY OPEN THE DOOR AFTER YOU LOCK IT FROM THE INSIDE. MY CHILDREN CAN OPEN IT WHILE THE VEHICLE IS MOVING. THEY WILL NOT LOCK AT ALL. JUST ON THE OUTSIDE. THE FRONT DOORS AND BACK DOORS YOU CAN PULL THE HA…"~47,750 mi, complaint #1377466
    • "I WAS DRIVING DOWN A BUSY CITY ROAD WITH MY 4 YEAR OLD IN THE BACKSEAT. THEY THEN OPENED THE DOOR WHILE I WAS DRIVING. THIS SCARED ME AS MY CAR IS SET TO LOCK AUTOMATICALLY WHILE DRIVING. I QUICKLY PULLED OVER, SHUT THE DOOR, GOT IN, AND RE-LOCKED THE DOOR. ON…"~58,000 mi, complaint #1464477
    • "WHILE DRIVING MY CAR ON A CITY STREET MY HUSBAND WAS IN THE PASSENGER SEAT, AND MY SON WAS SITTING IN THE BACK SEAT. MY HUSBAND GOT WARM, AND PUSHED THE AUTOMATIC BUTTON TO ROLL DOWN HIS WINDOW. I INSTANTLY THOUGHT THIS WAS ODD SINCE I ALWAYS KEEP THE WINDOW'S…"~58,100 mi, complaint #1464992
    • "The contact owns a 2016 Ford Fusion. The contact stated that after locking the doors, the locking mechanism malfunctioned, and the doors could be opened from outside the vehicle. The contact stated that the failure was present on all four doors. The cause of t…"~155,000 mi, complaint #1890423
  23. #23

    wiring harness

    1 stranded, 9 unsafe, 1 annoyance

    11
    incidents
    Typical range: 50,000–101,000 mi

    Median 71,000 mi, based on 30 reports (17% had no usable mileage)

    • "INSERTING KEY INTO IGNITION FUEL PUMP WOULD KICK ON OCCASIONALLY, THE DOORS WOULDN'T ALWAYS UNLOCK UPON SHUTTING CAR OFF, DASH AND RADIO DELAYED COMING ON AT TIMES UPON STARTING, UNLOCKING DOORS WITH KEY FOB THERE WOULD BE STATIC COMING FROM BACK SPEAKERS, KEY…"~6,700 mi, complaint #1278719
    • "WHILE I WAS DRIVING THERE WERE A ISSUE THAT THE TURNING LEFT AND RIGHT DIRECTIONAL WEREN'T WORKING. NOTHING WOULD COME TO THE HUD IN THE VEHICLE NO BLINKERS NEITHER SOUND. I ASSUMED IT'S AN ELECTRICAL PROBLEM, ALSO THE CONTROLS FROM THE STEERING WHEEL DOESN'T…"~23,000 mi, complaint #1611723
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE RADIO AND AIR CONDITIONING UNIT BECAME INOPERABLE. ADDITIONALLY, THE WINDOW SWITCH LOCKED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TURNED OFF AND RESTAR…"~50,000 mi, complaint #1678934
    • "The contact owns a 2016 Ford Fusion. The contact stated while driving 25 MPH, the electrical system malfunctioned causing the instrument panel to become inoperable. There were several unknown warning lights illuminated. The vehicle was taken to the dealer to b…"~52,000 mi, complaint #1754880
    • "AS I WAS DRIVING THE WRENCH SYMBOL CAME ON (SEE MANUAL), THEN ABS, TRACTION CONTROL, ENGINE FLUID TEMP, NO DIRECTIONALS, NO HEAT OR DIRECTIONALS, NO DASH LIGHTS, LOW TIRE PRESSURE, AND HILL ASSIST LIGHTS ALL CAME ON AND OFF. I WAS DOING HIGHWAY SPEEDS. WHILE…"~87,000 mi, complaint #1725317
  24. #24

    stability and traction control

    10 unsafe

    10
    incidents

    Commonly reported, insufficient mileage data - n=10, median 30,500 mi, no reliable range below 25 reports.

    • "ABS LIGHTS, TRACTION CONTROL LIGHTS, THROTTLE BODY CONTROL LIGHTS, AIR BAG LIGHTS, EMERGENCY BREAK LIGHTS, REAR RIGHT BREAK LIGHTS ALL COME ON MY DASH, IT IS AT RANDOM TIMES, FIRST STARTING THE CAR UP, DRIVING IT FOR 2 MINUTES OR EVEN UP TO 10-12 MINUTES. SPEE…"~30,300 mi, complaint #1490272
    • "DRIVING ON HIGHWAY 60 MILES WARNING LIGHTS COME ON CHECK STEERING TRACTION . THEN THE STEERING WHEEL TIGHTENED UP IN THE MIDDLE OF ME DRIVING."~48,000 mi, complaint #1538734
    • "Car started getting warning that says service AdvanceTrac. Hill assistance not available. It started around March 15th. The lights of the ABS and 2 others come on and then off. I would come into my car and the floor mat on the driver side would be wet no rain…"~158,836 mi, complaint #1891483
  25. #25

    battery and charging

    3 stranded, 6 unsafe

    9
    incidents

    Commonly reported, insufficient mileage data - n=20, median 76,000 mi, no reliable range below 25 reports.

    • "THE 12-VOLT BATTERY ON THE ENERGI MODEL WILL NOT HOLD A CHARGE. REPEATED JUMP STARTS ARE REQUIRED. DESPITE BEING UNDER WARRANTY, 2 FORD DEALERS CLAIMED THEY DON'T KNOW THE SOURCE OF THE PROBLEM AND REFUSED TO REPLACE THE BATTERY. NO WONDER FORD DROPPED THIS MO…"~16,000 mi, complaint #1466221
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER LEAVING THE OFFICE AND WALKING TO THE VEHICLE, THE CONTACT HEARD MUSIC PLAYING IN THE VEHICLE EVEN THOUGH THE KEYS WERE ON HER PERSON AND THE VEHICLE WAS STILL LOCKED. ADDITIONALLY, ON OCCASION, THE AIR CONDITIONE…"~69,084 mi, complaint #1575976
    • "THIS IS THE 4TH TIME THIS ISSUE HAS OCCURRED. WHILE DRIVING, MY AC KICKS ON WITH NO WARNING AND I LOOSE ALL POWER TO MY CAR. IT SHUTS DOWN. THIS IS EXTREMELY DANGEROUS AND I SEE SEVERAL PEOPLE COMPLAIN ABOUT IT AND NOTHING HAS BEEN DONE AT THIS TIME. NO RESOLU…"~82,881 mi, complaint #1615995
    • "I WAS DRIVING ON THE HIGHWAY AND THE MAIN SCREEN IN THE CENTER OF THE DASHBOARD TURNED OFF AND HAD THE MESSAGE 'TURNING OFF SYSTEM TO SAVE BATTERY'. THIS WAS NOT AN ACCURATE PROJECTION BY THE CAR SYSTEM BEING THAT I JUST RECENTLY INSTALLED A BRAND NEW BATTERY…"~130,000 mi, complaint #1509886
    • "I WAS GETTING READY TO LEAVE TO WORK MY CAR HAS BEEN PARKED OUTSIDE MY HOUSE I GOT IN TRIED STARTING IT AND DONT WANT TO TURN ON I TOOK IT TO AUTOZONE TO HAVE BATTERY CHECKED AND BATTERY IS GOOD IT WILL START IF I GET A JUMP I CALLED MY MECHANIC AND HE SAYS IT…"~673,422 mi, complaint #1735135
  26. #26

    fuel tank and lines

    9 unsafe

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "GAS TANK THAT COULD CAUSE A FIRE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THEY WERE NOT ABLE TO DIAGNOSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE FAILURE MILEAGE WAS AT 3,000. DS"~3,000 mi, complaint #1328205
    • "WE'VE BEEN EXPERIENCING THE SWISHING MOVEMENT OF THE THE GAS IN THE GAS TANK WHEN BRAKING, GOING OVER A RUGGED SURFACE & GOING OVER SPEED BUMPS OR POTHOLES. SOME TIMES THERE IS A STRONG SMELL OF GAS FROM INSIDE THE CAR TO THE POINT WHERE WE HAVE TO PUT THE WIN…"~28,000 mi, complaint #1456827
    • "MY CAR HAD BEEN VIBRATING PRETTY BAD FOR A WHILE, BUT I LIVE ON A DIRT ROAD AND KNOW THAT MUD CAN CAUSE THIS, SO I CHALKED IT UP TO THAT AND WAS GETTING THE UNDER CARRIAGE WASHED AND NOTICING THAT THIS DID NOT HELP. 2 DAYS AGO I WAS DRIVING ON A CITY STREET AN…"~33,000 mi, complaint #1357800
    • "I BOUGHT THE CARE IN APRIL 2017,WITHIN A MOTH I STARTED SMELL CAR OUTSIDE THE CAR WHEN EVER I STARTED IT. YOU CAR SMELL IT UP TO 75 FT AWAY. TOWARDS THE FRONT AND DRIVERS SIDE. IT S BURNT GAS. JUST LIKE YOU WERE FILLING YOU GAS TANK. I TOOK IT TO MY DEALER FO…"~53,000 mi, complaint #1664554
    • "AFTER PUMPING GAS MY VEHICLE WOULD NOT START. AFTER WAITING AND TRYING FOR 10 MINUTES THE VEHICLE STARTED. ABOUT TWO WEEKS LATER WHILE DRIVING A LOUD NOISE WAS COMING FROM THE LEFT SIDE OF MY VEHICLE AFTER PULLING OVER I REALIZED IT WAS COMING FROM MY GAS TA…"~70,000 mi, complaint #1506500
  27. #27

    infotainment head unit

    4 unsafe, 5 annoyance

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TAKATA RECALL. SYNC SYSTEM QUITS WORKING, TRIES TO RESTART BUT DOESN'T. REAR BACK-UP CAMERA IS INOPERABLE WITH THIS CONDITION AS WELL AS ANY ENTERTAINMENT (RADIO, CD, SIRIUS, ETC.) & NAVIGATION. UPON SEARCH OF INTERNET IT IS A WIDE SPREAD ISSUE THEY ARE AWARE…"~75,500 mi, complaint #1488253
  28. #28

    lighting exterior

    7 unsafe, 1 annoyance

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "SPENT SEVERAL HUNDRED $ S' HAVING HID HEADLAMPS INSTALLED WHICH HELPED, CANNOT DRIVE AFTER DARK, BECAUSE I CAN'T SEE THE SIDE OF THE ROAD AT ALL WHEN TURNING IN EITHER DIRECTION, HAVE ALMOST BEEN HIT TWICE, I HAVE A SAFE DRIVER, LICENSE AND DO NOT WANT TO BE…"~768 mi, complaint #1469989
    • "THIS WAS A RENTAL OD 11433 MILES. DRIVING AT NIGHT I ACTIVATED THE RIGHT TURN SIGNAL AND THE RIGHT HEAD LAMP BULB WENT OUT. I REPEATED THIS SIGNAL LEFT AND THE LEFT HEAD LAMP BULB WENT OUT. WHEN SIGNALING WAS COMPLETE THE HEAD LAMP CAME BACK ON. I COULD NOT LA…"~11,433 mi, complaint #1293902
    • "THE STOPLIGHT SWITCH, WHICH TURNS ON AND OFF THE BRAKE LIGHTS, IS ACTIVATED BY A RUBBER GROMMET/BUSHING/PAD WHICH IS INSERTED INTO A HOLE ON THE BRAKE ARM ASSEMBLY. OVER TIME, THIS PART DETERIORATED AND BROKE INTO LITTLE PIECES AND FELL OUT OF PLACE. WITHOUT…"~38,000 mi, complaint #1498424
    • "AUTO HEADLIGHTS DELAY SETTING IN FORD FUSION. I TOOK A RENTAL CAR AND ENSURED THE LIGHTS WERE SET TO AUTOMATIC. THERE IS A HIDDEN FEATURE IN FORD FUSION WHERE WE CAN SET A DELAY FOR THE LIGHTS TO TURN ON. I ENTERED A TUNNEL WHICH IS COMPLETELY DARK AND NO LIGH…"~43,000 mi, complaint #1392635
    • "I HAVE NOTED, WHEN PASSING NEWER FORD FUSIONS DURING NON-DAYLIGHT HOURS, THAT THE HEADLIGHTS PROJECT BRIGHTLY OUT OF THE SIDE OF THE LENS AND SLIGHTLY BACKWARD, TO THE POINT OF BEING DISTRACTING AND CAUSING ME TO WINCE. I HAVE NOT NOTED THIS TO OCCUR WHEN PAS…"~150,000 mi, complaint #1373714
  29. #29

    abs module

    7 unsafe

    7
    incidents

    Commonly reported, insufficient mileage data - n=11, median 80,000 mi, no reliable range below 25 reports.

    • "DRIVING ON A DAMP CITY ROAD, APPLIED BRAKES TO STOP, ABS SEEMED TO NOT FUNCTION CAUSING CAR TO SLIDE INTO THE CAR AHEAD CAUSING AN ACCIDENT. ACCIDENT DID NOT DEPLOY AIRBAGS."~9,000 mi, complaint #1357789
    • "VEHICLE IN MOTION. AFTER 40MPH, SERVICE ADVANCETRAC LIGHTS ON DASH. ABS IS ACTIVATED EVEN THOUGH ON DRY GROUND. BRAKE PEDAL BECOMES HARD AND DROPS ABOUT 50%. STOPPING DISTANCE DRAMATICALLY INCREASED. PEDAL PULSATES UNDER MY FOOT. TRACTION CONTROL TURNED OFF. H…"~53,650 mi, complaint #1522559
    • "I WAS DRIVING ON THE HIGHWAY STRAIGHT WITH CRUISE CONTROL SET AND SUDDENLY IT FELT LIKE I HIT A HUGE POTHOLE, BUT I DIDNT. SHORTLY AFTER 4 DASH LIGHTS CAME ON WHICH ARE THE ABS, TRACTION CONTROL, TRACTION CONTROL OFF, AND TIRE PRESSURE MONITOR FAULT. STEERING…"~80,000 mi, complaint #1735578
    • "The ABS System light , The traction off and on at the same time, the advanced track light, and finally the tire pressure monitor fault I belive is what it says. The lights came on one day when I crossed over railroad tracks that were a little rough nothing tha…"~159,117 mi, complaint #2006883
    • "The contact owns a 2016 Ford Fusion. The contact stated that the ABS warning light and the StabiliTrak warning lights were illuminated. The contact then stated that he received a recall notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydr…"~172,182 mi, complaint #1916075
  30. #30

    hv system fault reduced power

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "I SENT THIS TO FORD COMPANY: DEAR [XXX], I WOULD LIKE TO ADDRESS ABOUT MY 2016 FORD FUSION PROBLEM THAT HAPPENED YESTERDAY, JULY 4, 2018. I WAS DRIVING FROM MY GROCERY SHOPPING WHEN ALL OF A SUDDEN MY CAR WILL NOT ACCELERATE ANYMORE AND IT WAS SLIDING BA…"~5,000 mi, complaint #1481059
    • "I HAVE A 2016 FORD FUSION THAT I PURCHASED IN FEBRUARY OF THIS YEAR. IT HAS LOST POWER FOUR TIMES IN THE LAST THREE DAYS THAT I HAVE DRIVEN IT, TWICE IN RUSH HOUR TRAFFIC HEADING TO AND FROM DALLAS FOR WORK. A WRENCH WILL SHOW UP ON THE DASHBOARD, A MESSAGE SA…"~9,350 mi, complaint #1319644
    • "SIMILAR TO ISSUES OTHERS WERE HAVING WITH THE THROTTLE CONTROL PLACING THE CAR INTO "LIMP" MODE, IT WOULD APPEAR THAT THIS IS WHAT HAPPENED YESTERDAY AS MY WIFE WAS DRIVING THE CAR ON A MAJOR HIGHWAY NEAR PITTSBURGH (376 WEST, NEAR THE SPLIT OF 79 NORTH/SOUTH)…"~18,000 mi, complaint #1393037
    • "MADISON, WI,WEST BELTLINE HWY, HEADED WEST BOUND IN MIDDLE LANE, JAN 21, 2017, 11:00AM: AT [REDACTED ADDRESS] CAR SUDDENLY SLOWED TO A CRAWL. A WRENCH ICON APPEARED ON THE DRIVER'S DASH PANEL WITH STATEMENT "CHECK OWNER MANUAL". AS CAR SLOWED TO A CRAWL (BUT D…"~39,000 mi, complaint #1358930
  31. #31

    unintended acceleration

    7 unsafe

    7
    incidents

    Commonly reported, insufficient mileage data - n=11, median 26,000 mi, no reliable range below 25 reports.

    • "AFTER COMING TO A STOP ON OUR HIGHWAY RAMP. I HAD INTENDED TO MAKE A RIGHT TURN. BEFORE I TOOK MY FOOT OFF THE BRAKE MY CAR ACCELERATED CAUSING MY BACK TIRES TO LOCK AND SCREECH. I WAS UNABLE TO TURN THE STEERING WHEEL TOWARD THE RIGHT SO THAT I COULD REMAIN O…"~13,000 mi, complaint #1346854
    • "CAR EXPERIENCES UNINTENDED ACCELERATION WHEN TRYING TO BRAKE. PROBLEM IS INTERMITTENT. BRAKE PEDAL IS HARD WITH UNINTENDED ACCELERATION MAKING IT IMPOSSIBLE TO STOP THE CAR EVEN WHILE STANDING ON THE BRAKE PEDAL. CAR HAS BEEN INTO DEALERSHIP THREE TIMES WIT…"~25,900 mi, complaint #1345518
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. ON SEVERAL OCCASIONS, WHILE DRIVING WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE VEHICLE WOULD THEN INDEPENDENTLY ACCELERATE. THE CONTACT STATED THAT THE VEHICLE WAS…"~36,000 mi, complaint #1536492
    • "The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle independently decelerated, and the vehicle stopped unintendedly. No warning light was illuminated. The contact stated that nearby drivers assisted with p…"~246,000 mi, complaint #2095416
    • "I WAS DRIVING SLOWLY UP A SMALL SLIGHT HILL, MADE A RIGHT TURN, THEN ANOTHER QUICK RIGHT TURN TO DRIVE STRAIGHT INTO A PARKING SPOT LOCATED IN A CONDO PARKING LOT AND TOOK MY FOOT OFF THE GAS TO PUT IT ON THE BRAKE. I WAS PROBABLY GOING 2 TO 3 MPH. A PERSON CO…"~280,091 mi, complaint #1439140
  32. #32

    brake booster

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "FAILED BREAK BOOSTER, GOT BREAKS REPLACED AND HAD THE CAR LOOKED AT, I CONTINUED TO HAVING PROBLEMS BREAKING AND CAR WOULD STALL WHEN COMING TO A STOP TOOK IT TO 3 OTHER MECHANICS BEFORE FINDING THE PROBLEM"~65,000 mi, complaint #1722102
    • "HUSBAND WAS DRIVING HOME AND THE BRAKES STOPPED WORKING. HE BARLEY MISSED HITTING A CAR. WAS ABLE TO PUT ALL HIS MIGHT TO STOP THE CAR. TOOK IT IN AND IT'S A BAD BRAKE BOOSTER. HAVE TAKEN THIS CAR IN FOR MULTIPLE ISSUES. FORD WILL ALLOW THEIR CONSUMERS TO DIE…"~86,000 mi, complaint #1545101
  33. #33

    parking brake

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT CALLED ON BEHALF OF HER GRAND-DAUGHTER WHO OWNS A 2016 FORD FUSION. AFTER TURNING INTO THE SCHOOL'S PARKING LOT AND PARKING THE VEHICLE, HER GRANDDAUGHTER PLACED THE VEHICLE IN PARK, HOWEVER THE VEHICLE ROLLED BACKWARDS. NO WARNING LIGHT WAS IL…"~72,593 mi, complaint #1685746
    • "CAR PUT IN PARK BUT STAYED IN DRIVE.I HAD TO PUT CAR PARKING BRAKE ON TO KEEP CAR FROM ROLLING."~78,000 mi, complaint #1527735
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE ROLLED BACKWARDS WHILE PARKED ON A HILL WITH THE ENGINE OFF. THE CONTACT HAD TO QUICKLY APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED T…"~108,000 mi, complaint #1622417
    • "The contact owns a 2016 Ford Fusion. The contact stated that she placed the vehicle in the park position and then exit the vehicle, when without warning the vehicle inadvertently rolled in reverse and crashed into another vehicle. No injuries were sustained. N…"~115,000 mi, complaint #1839451
  34. #34

    suspension arms and bushings

    1 stranded, 4 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH WITH THE REAR WINDOWS LOWERED, THE REAR OF VEHICLE WAS SHAKING VIOLENTLY. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFAC…"~50,000 mi, complaint #1735616
    • "THE BUSHINGS ON MY 2016 FORD FUSION BROKE. LUCKILY WE WERE PARKED WHEN IT BROKE BUT IT HAS DISABLED OUR VEHICLE. IF WE DIDN'T HAVE ANOTHER VEHICLE WE WOULD BE STRANDED. WHEN WE CALL FORD CORPORATION AND THE LOCAL FORD DEALERSHIP WE ARE TOLD THAT WE ARE RESPONS…"~83,000 mi, complaint #1625636
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO PROPERLY ENGAGE AND DISENGAGE. BULL VALLEY FORD ([REDACTED ADDRESS], WOODSTOCK, IL 60098, [REDACTED PHONE]) DIAGNOSED THAT THE BUSHINGS FAILED AND NEEDED TO BE REPLACED…"~91,385 mi, complaint #1569997
    • "The contact owns a 2016 Ford Fusion. The contact stated that while driving at approximately 40 MPH, the tire went flat on the front passenger's side, and the tire pressure warning light illuminated. The vehicle was taken into a parking lot where a spare tire w…"~125,000 mi, complaint #1979077
  35. #35

    wiper and washer

    3 unsafe, 2 annoyance

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "THE WINDSHIELD WIPERS ARE WAY TO SLOW WHEN DRIVING IN A MINIMAL AMOUNT OF RAIN. I HAVE TRIED TURNING THEM INTO THE HIGHEST FREQUENCY. IT IS SO BAD THAT I HAVE TO PULL OFF THE RODE AND STOP TO WAIT FOR THE RAIN TO STOP. THIS COULD CAUSE SERIOUS INJURY NOT ONLY…"~8,400 mi, complaint #1380566
    • "WINDSHIELD WASHER SQUIRTERS ARE AIMED TOO LOW. AT SPEED, ESPECIALLY HIGHWAY SPEED, THE FLUID IS BLOCKED BY THE WIPER BLADES. THE TOP OF THE WINDSHIELD GETS VERY LITTLE, IF ANY, FLUID. DANGEROUS ON THE HIGHWAY!! I HAVE SPOKEN WITH FORD AND MY DEALER. FORD CLAIM…"~19,500 mi, complaint #1355516
    • "THE WIPERS WILL STOP INDIVIDUALLY AND RANDOMLY WHEN IN USE. IT SEEMS TO BE MORE OF AN ISSUE DURING LIGHT RAIN BUT HAS HAPPENED DURING HEAVY RAIN ON OCCASION AS WELL. I HAVE BEEN TO MY DEALER FOR THIS AND THEY SAID I NEEDED NEW WIPER BLADES. THE CAR WAS STILL U…"~29,000 mi, complaint #1447804
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED WHILE DRIVING 25 MPH, THE WINDSHIELD WASHER AND WIPER SWITCH WAS ACTIVATED HOWEVER, THE WINDSHIELD WASHER AND WIPERS WERE INOPERABLE. THE CONTACT STATED THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANI…"~54,000 mi, complaint #1666542
  36. #36

    climate control module

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THIS VEHICLE FREQUENTLY LOSES CLIMATE CONTROL FUNCTION CAUSING LACK OF HEAT OR A/C IN THE VEHICLE. THIS OCCURS AT RANDOM DURING BOTH INITIAL START UP, AND RANDOMLY WHILE DRIVING THE VEHICLE AT VARIOUS SPEEDS. IN CERTAIN WEATHER CONDITIONS THE LACK OF CLIMATE C…"~40,000 mi, complaint #1719889
    • "The contact owns a 2016 Ford Fusion. The contact stated that the defroster, HVAC system, and front and rear passenger's side windows and doors were inoperable. The vehicle was taken to the dealer. The dealer replaced the main control; however, the failure recu…"~99,800 mi, complaint #1784173
  37. #37

    fuel pump

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "THE HIGH PRESSURE FUEL PUMP AND SENSOR WENT BAD AFTER 81000 MILES. THE CAR HAD A WHINING SOUND WHEN THE GAS PEDAL WAS DEPRESSED. THE CAR SPUTTERED WHILE ACCELERATING. THE CAR LOST PROPULSION AT HIGHWAY SPEEDS. *TR"~81,000 mi, complaint #1665879
    • "ABOUT A YEAR AGO THE VEHICLE WOULD JUST STOP FOR NO REASON. THE CHECK ENGINE LIGHT WOULD COME ON OCCASIONALLY AND IT SAID IT WAS THE FUEL SENSOR. SOMETIMES THE CAR WOULD COMPLETELY SHUT DOWN WHEN ACCELERATING OR AT HIGHWAY SPEEDS. TOOK THE VEHICLE IN FOR REPA…"~81,110 mi, complaint #1665732
    • "THE CAR STARTED MISSING LIKE THR TRANSMISSION WAS GOING OUT TIL IT COMPLETELY STOPPED RUNNING. FINALLY HAD THE TRANSMISSION REPLACED AND IT DID IT AGAIN. THE TAPPET ON THE HIGH PRESSURE FUEL PUMP UNDER THE HOOD ENDED UP BEING THE PROBLEM. THE CAM SHAFT IS WEAR…"~103,000 mi, complaint #1682847
  38. #38

    power steering hydraulic

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING BECAME LOOSE WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE VEHICLE WAS DRIVABLE. THE VEHICLE WAS TAKEN TO…"~50,000 mi, complaint #1439133
    • "VEHICLES POWER STEERING FAILED WHILE LEAVING A PARKING SPACE. *TR"~69,000 mi, complaint #1671981
  39. #39

    alignment and pull

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE ACCELERATING THE VEHICLE, IT STARTED TO PULL TO THE LEFT IN THE DIRECTION OF ONCOMING TRAFFIC. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WOULD INTERMITTENTLY PULL TO THE LEFT.…"~16,200 mi, complaint #1448943
    • "I PURCHASED 2 FEDERAL FORMOSA FD2 TIRES 235/50R17 96W. THEY WERE INSTALLED IN THE REAR OF MY CAR. THEY WERE BALANCED, AND INFLATED TO AUTO MANUFACTURER INSTRUCTIONS. WHEN DRIVING THE VEHICLE ON A HWY OR FWY ABOVE APPROXIMATELY 50 MPH THE CAR STABILITY CONTROL…"~43,700 mi, complaint #1476637
  40. #40

    brake pads and rotors

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WHEN I FIRST RECEIVED MY CAR, A FEW WEEKS LATER I TRIED TO STOP MY CAR AT A UPCOMING TRAFFIC LIGHT AND IT FAILED TO STOP WHICH CAUSED A 3 CAR COLLISION. I TOOK IT TO FORD AND HAD IT SERVICED WITH A GOOD BIT OF DAMAGE AND ASKED THAT THEY PLEASE LOOK AT BRAKES B…"~50,000 mi, complaint #1535181
  41. #41

    seat mechanism

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "DRIVER SEAT (BASE) MOVES WHILE DRIVING AND (DRIVER SIDE) WIPER BLADES HESITATES DURING MEDIUM AND FAST SETTING."~34,125 mi, complaint #1566007
  42. #42

    starter

    1 stranded, 2 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WHEN ATTEMPTING TO START CAR, IT CLICKS BUT WILL NOT START. I HAD ROAD SIDE ASSISTANCE BOOT BATTERY AND GOT THE CAR TO START, I TOOK THE CAR TO AUTO ZONE TO TEST BATTERY THEY SAID BATTERY IS GOOD. WHEN I ATTEMPT TO TURN OFF THE CAR AND PUT THE CAR IN PARK I CA…"~62,000 mi, complaint #1583397
  43. #43

    tire failure

    1 stranded, 2 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "GOODYEAR EAGLE LS2 TIRES WERE DESCRIBED BY THE LOCAL FORD TECHNICIAN DURING A PRE-VACATION SERVICE AS NEEDING TO BE REPLACED IN THE NEAR FUTURE. THAT IS AT A MILEAGE READING OF 21,338.7 MILES. THERE IS ALSO A VERY PRONOUNCED TIRE RUMBLE AT HIGHWAY SPEED AND TI…"~21,338 mi, complaint #1488648
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION EQUIPPED WITH GOODYEAR TIRES, TIRE LINE: EAGLE LS2, TIRE SIZE: 235/45/R18, DOT NUMBER: 4BFUJN1R. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, TREAD DETACHED FROM THE TIRE. THE CONTACT PULLED OVER AND TH…"~21,463 mi, complaint #1669385
    • "The contact owns a 2016 Ford Fusion equipped with Michelin Tires, Tire Line: Energy Saver A/S, Tire Size: 235/45/R18, DOT Number: (Unknown). The contact stated while driving at MPH, the TPMS warning light illuminated. While the contact was attempting to pull o…"~65,000 mi, complaint #1838670
  44. #44

    torque converter

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "4TH TIME: ENGINE MISSES,VIOLENT SHAKING LIKE TORQUE CONVERTER IS CONNECTED, GAS PEDAL NOT RESPONSIVE, DASH BOARD LIGHTS UP WITH A WRENCH. OWNERS MANUAL SAYS GO TO DEALER ASAP. BEEN TO DEALER ONCE, THEY SAID A TRANSMISSION REPROGRAMMING WAS NECESSARY. NOW I…"~14,900 mi, complaint #1330106
    • "The contact owns a 2016 Ford Fusion. The contact stated that while driving 75 MPH with cruise control activated, the cruise control system inadvertently deactivated and the vehicle lost motive power before going into LIMP Mode. The check engine warning light w…"~100,300 mi, complaint #1900404
  45. #45

    adas collision warning

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE THE VEHICLE WAS IN PARK, IT BEGAN TO REVERSE ON ITS OWN. THE CONTACT BEGAN TO PANIC AND APPLIED FULL PRESSURE TO THE BRAKE PEDAL. THE CONTACT CALLED THE FIRE DEPARTMENT AND KEPT THE BRAKE PEDAL DEPRESSED TO PREVEN…"~50,000 mi, complaint #1592441
  46. #46

    catalytic converter

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "CAR HAS BROKEN DOWN 3 TIMES AND HAS ONLY 38000 MILES ON IT. I HAVE BEEN WITHOUT A CAR FOR A MONTH BECAUSE FORD CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. FIRST TIME IT WAS SUPPOSEDLY THE CATALYTIC CONVERTER WHICH THEY REPLACED. SECOND TIME THEY TRIED TO SAY T…"~37,000 mi, complaint #1480052
    • "CAR SOLD AT 30917 MILES AS CERTIFIED. ENGINE LIGHT ON AT 41357 WITH CODES FOR EMISSION SYSTEM AND ENGINE LIGHTS. CODES P0420 DUE TO DEFECTIVE CATALYTIC CONVERTER, ENGINE MISFIRE, VACUUM LEAK, OR ENGINE OIL LEAKAGE INTO EXHAUST. VERY HIGH GAS CONSUMPTION. DRIVI…"~41,350 mi, complaint #1406560
  47. #47

    cruise control conventional

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING WITH THE CRUISE CONTROL SET AT 65 MPH, ANOTHER VEHICLE PULLED OUT IN FRONT OF THE CONTACT'S VEHICLE. THE CONTACT SLAMMED ON THE BRAKE PEDAL, BUT THE CRUISE CONTROL FAILED TO TURN OFF. THE CONTACT STATED TH…"~25,000 mi, complaint #1597520
    • "The contact owns a 2016 Ford Fusion. The contact stated that while the dad was driving with the cruise control set at 65 MHP. While approaching a slower vehicle ahead the driver pressed both the brake pedal and the cruise control buttons on the steering wheel…"~85,000 mi, complaint #1907109
  48. #48

    driveshaft axle cv

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING 30 MPH, THE VEHICLE DECELERATED AND AN ABNORMAL NOISE WAS HEARD. UPON INSPECTION, THE CONTACT FOUND THAT THE FRONT DRIVER'S SIDE AXLE HAD DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO GAUDIN FORD ([R…"~45,000 mi, complaint #1490742
    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 40 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT PULLED OVER AND INSPECTED THE VEHICLE AND BECAME AWARE THAT THE DRIVER'S SIDE FRONT AXLE WAS DETA…"~80,000 mi, complaint #1656103
  49. #49

    engine turbo supercharger

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was restarted. However, after traveling a…"~110,000 mi, complaint #2025323
  50. #50

    glass and windshield

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "2016 FORD FUSION. CONSUMER WRITES IN REGARDS TO VEHICLE WINDSHIELD AND DASHBOARD ISSUES. *SMD THE CONSUMER STATED WHEN THE SUN SHINED THROUGH THE WINDSHIELD ONTO THE DASHBOARD, IT REFLECTED A 'V" ABOVE THE INSTRUMENT PANEL ON THE DASHBOARD. THE EDGES OF THE…"complaint #1226412
    • "After owning this fusion my dashboard is severely warping I’m assuming due to outside summer temperatures. It’s caused it to warp in a way that my windshield defroster is lacking to clear my windshield of any condensation, my HUD collision warning light and pa…"complaint #1825105
  51. #51

    key fob and immobilizer

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TAKATA RECALL: MY IGNITION KEY SWITCH WAS BROKE MAKING IT TO WHERE I COULD REMOVE MY KEY WITH THE CAR RUNNING FINALLY ONE DAY MY IGNITION SWITCH LOCKED UP COSTING ME $1023.64 BECAUSE I WAS FORCED TO BUY 2 KEYS THROUGH FORD WHICH WHERE $250.00 AN PIECE THEN THE…"~49,146 mi, complaint #1528920
    • "The contact owns a 2016 Ford Fusion. The contact stated that he was unable to unlock the vehicle manually. The dealer was contacted and informed the contact of an alternative way of unlocking the vehicle. The contact stated that after successfully unlocking t…"~145,198 mi, complaint #1884151
  52. #52

    software or update

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "The contact owns a 2016 Ford Fusion. The contact stated that after purchasing the vehicle, he was unable to link his phone to the vehicle’s computer module without warning. While researching the issue, the contact discovered a manufacturer’s recall for similar…"~20,000 mi, complaint #1756271
  53. #53

    corrosion and rust

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Stamford Ford in Stamford CT said I need to replace frozen lug nuts due to corrosion. they said it is not covered and I have to absorb the cost of $ 300. All service on this vehicle have been performed by ford service department. a recall should have been i…"complaint #1958163
  54. #54

    emissions aftertreatment

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I HAVE JUST RECENTLY PURCHASED MY 2016 FORD FUSION AWD VEHICLE AND THE CHECK ENGINE LIGHT HAS COME ON. I HAD A PROFESSIONAL SCANNER RUN THE CODE AND IT HAS TO DO WITH FAULTY EMISSION SENSORS NEAR THE GAS TANK, WHICH I HAVE HEARD ARE COMMON FOR THESE VEHICLES.…"~61,000 mi, complaint #1558709
  55. #55

    engine mounts

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Ford states the Power Bushing previously recalled was replaced in 2021 in my vehicle. Their replacement failed today and left me unable to safely put my car in park. While I was looking under the hood to see why it wasn't going, the car began to roll forward b…"complaint #2012149
  56. #56

    engine oil consumption

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My complaint is, why does my 2016 Ford Fusion 1.5L 4-Cylinder EcoBoost Engine continue to be excluded from these major recalls? It's not fair as I deserve to have my engine, clock spring, & my rear view camera replaced just like the other Ford vehicles! I purc…"complaint #2129167
  57. #57

    ev drive unit or inverter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TAKATA RECALL MY CAR STARTED TO HAVE NO ELECTRICITY THIS MORNING AND COULDN'T START. WHEN I CHARGED, THE STEERING WHEEL WAS LOCKED, IT WAS DIFFICULT TO TURN, IT WAS DIFFICULT TO USE.SUDDENLY NO ELECTRICITY, I DONT KNOW WHAT THE SITUATION IS."~46,000 mi, complaint #1512670
  58. #58

    fuel injector

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The car stalls on idle repently and check engine light won't turn on, so there no error codes. But apparently it's a fuel pressure sensor."complaint #1817276
  59. #59

    horn

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I WAS PARKING BACKING UP WHEN THE HORN WENT ON THE FIRST TIME. I THOUGHT THAT I MIGHT HAVE TOUCHED THE HORN SIGN ACCIDENTALLY. DRIVING AWAY FROM WORK THE SAME PROBLEM HAPPENED AGAIN THE SAME DAY, HORN WENT ON BLARING LOUD AGAIN BUT THIS TIME HANDS WAS WELL PO…"complaint #1575148
  60. #60

    instrument cluster

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE INSTRUMENT CLUSTER WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE…"complaint #1219572
  61. #61

    interior trim

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "SINCE THE PURCHASE, I HAVE DIFFICULTY GETTING THE HEADRESTS TO SIT AND STAY PROPERLY. ALSO THINK CONDENSATION IS GETTING INSIDE THE CAR FROM THE REAR AND FRONT WINDOWS. *TR"complaint #1668803
  62. #62

    phone connectivity

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Soon after purchasing this vehicle the Bluetooth and phone links quit working. I researched and found an abundance of complaints regarding this issue. After contacting dealer and manufacturer I was basically told tough luck on this $1100.00 repair. In my op…"complaint #1842382
  63. #63

    sunroof

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 60 MPH, the sunroof detached from the vehicle and flew off. The vehicle was not diagnosed or repair by an independent mechanic or the dealer. The manufacturer was made aware of…"~69,000 mi, complaint #1994814
  64. #64

    transfer case awd

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WHILE DRIVING ON THE INTERSTATE AND CITY STREETS, THE CAR LOSES POWER WITH A WRENCH DISPLAY REFERRING TO THE OWNERS MANUAL. THE ISSUE INVOLVES THE AWD CLUTCH AND OCCURRS WITH NO WARNING CAUSING AN EXTREMELY HAZARDOUS DRIVING CONDITION THAT CAN RESULT IN IMMEDI…"~10,000 mi, complaint #1314393
  65. #65

    transmission cvt

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "This recall should apply to my VIN but the dealer say it does not. NHTSA ID: 19V362 My car did exactly this issue thought I had put the vehicle in Park by the shifter but when I went to get out of the vehicle it started to roll away. I have found this part…"complaint #1810565

NHTSA investigations

Search NHTSA's own recall and complaint database for FORD FUSION directly.