2014 FORD FUSION

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    steering electric assist

    127 unsafe, 1 broken

    128
    incidents
    Typical range: 55,500–108,500 mi

    Median 80,000 mi, based on 149 reports (31% had no usable mileage)

    • "I PURCHASED A 2014 FORD FUSION ON MARCH 24, 2014. MY SON WAS DRIVING ON THE EXPRESSWAY AND THE STEERING WHEEL WOULD NOT TURN FOR HIM TO CHANGE LANES TO EXIT. THE NEXT DAY(MAY 6TH) HE TOOK THE CAR BACK TO THE DEALER AND THEY KEPT THE CAR FOR TWO DAYS. AGAIN, HE…"~1,008 mi, complaint #1070403
    • "WHILE DRIVING APPROXIMATELY 35MPH AND PROCEEDED TO SLOW DOWN TO MAKE A TURN, MY STEERING WHEEL FROZE AND I WAS UNABLE TO MAKE THE TURN, ALMOST CRASHING INTO THE VEHICLE IN FRONT OF ME THAT WAS AT A STOP. I WAS ABLE TO FORCE THE WHEEL TO TURN AT THE NEXT STOP L…"~47,000 mi, complaint #1574317
    • "DRIVING CAR AND "POWER STEERING FAILURE" NOTIFICATION CAME UP ON THE CONSOLE. IMMEDIATELY WAS VERY DIFFICULT TO TURN STEERING WHEEL. STRUGGLED TO GET THE CAR HOME AND OFF THE ROAD. SEARCHED THE ISSUE AND SAW A RECALL FOR 2010-2013 VEHICLES AT SIMILAR MILEAGE P…"~68,600 mi, complaint #1619844
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STEERING WHEEL MADE AN ABNORMAL SOUND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE STEERING WHEEL W…"~95,000 mi, complaint #1701034
    • "TAKATA RECALL - AS MY HUSBAND WAS DRIVING THE VEHICLE SPECIFICALLY TURNING OUT OF THE GAS STATION INTO THE TRAFFIC, HE WAS UNABLE TO CONTROL THE STEERING WHEEL RESULTING IN AN ACCIDENT."~990,878 mi, complaint #1421823
  2. #2

    transmission automatic

    7 stranded, 108 unsafe, 1 broken, 3 annoyance

    119
    incidents
    Typical range: 58,000–122,000 mi

    Median 88,000 mi, based on 141 reports (23% had no usable mileage)

    • "WHILE DRIVING 35 MPH THE CAR STALLED AND I GOT A WARNING MESSAGE STATING 'TRANSMISSION IS IN PARK'. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. PUT ON MY FLASHERS, PUT THE CAR IN PARK AND TURNED IT OFF. I TURNED IT BACK ON AND THE MESSAGE WAS GONE AND IT GOT…"~4,300 mi, complaint #1080814
    • "II HAD RECALL 19V362000 POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT DONE ON THIS CAR I CANNOT REMEMBER OR FIND THE DATE. I NEVER HAD A PROBLEM WITH THE SHIFTER BEFORE THE RECALL WAS DONE. ON MONDAY NOV 2 2020 MY WIFE HAD THE CAR SHE ST…"~59,252 mi, complaint #1705750
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE VEHICLE WAS PARKED AND TURNED OFF, IT ROLLED FORWARD ON ITS OWN. THE CONTACT STATED THAT THE GEAR DISPLAY INDICATED THE VEHICLE WAS IN REVERSE EVEN THOUGH IT WAS PARKED, AND THE VEHICLE FAILED TO START. THE CO…"~85,500 mi, complaint #1496553
    • "The Car seems to always have a strange issue with power. I have taken it for all services and recall but nothing has every fixed that issue. From talking to other Ford fusion 2013-2014 owners the transmission is bad on these cars from the start. It would be ba…"~120,712 mi, complaint #1964716
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE HESITATED, SHIFTED GEARS, AND JERKED. HOWEVER, AFTER A COUPLE OF MINUTES, THE VEHICLE WOULD SHIFT BACK INTO THE CORRECT GEAR. THE CONTACT STATED THAT THE WRENCH (TRANSMISS…"~280,000 mi, complaint #1597449
  3. #3

    door latch and hinge

    73 unsafe, 3 broken, 2 annoyance

    78
    incidents
    Typical range: 45,000–94,000 mi

    Median 66,000 mi, based on 88 reports (16% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING AT 15 MPH, THE FRONT DRIVER SIDE DOOR INDEPENDENTLY OPENED. AS A RESULT, THE CONTACT'S DOOR SLAMMED INTO THE DRIVER SIDE DOOR OF ANOTHER VEHICLE. NO INJURIES WERE SUSTAINED. A POLICE REPORT WAS NOT FILED.…"~14,000 mi, complaint #1180244
    • "THE DRIVERS SIDE FRONT DOOR LATCH FAILED, AND SO THE DRIVER'S DOOR WILL NOT LATCH CLOSED. WHEN DRIVING, THE DOOR MUST BE HELD CLOSED BY THE DRIVER (I RESORTED TO TYING A ROPE FROM THE DRIVER'S SIDE DOOR HANDLE TO THE PASSENGER SIDE IN ORDER TO GET THE CAR HOME…"~45,146 mi, complaint #1404240
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE FRONT PASSENGER DOOR FLEW OPEN AND WOULD NOT CLOSE. IN ADDITION, THE DOOR AJAR INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION FORD MIAMI ([REDACTED ADDRESS], HIALEAH, F…"~67,656 mi, complaint #1489271
    • "WHILE THE CAR WAS IN MOTION LEAVING A WALMART, THE PASSENGER DOOR OPENED AND NOW WONT CLOSE. AFTER SOME RESEARCH, I FOUND THAT THIS WAS A PROBLEM WITH IN THE 13-14 FORD FUSIONS AND OTHERS THAT WERE RECALLED BUT NOT FOR MY VIN? HOW IS IT THAT I'M HAVING THIS PR…"~90,000 mi, complaint #1662048
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING 55 MPH, THE FRONT DRIVER'S DOOR OPENED ON ITS OWN. THE CONTACT STATED THAT THE DOOR LATCH WOULD NOT OPERATE PROPERLY. MADISON COUNTY FORD LINCOLN ([REDACTED ADDRESS], RICHMOND, KY 40475) STATED THAT THE VE…"~151,000 mi, complaint #1550989
  4. #4

    engine stall or no start

    6 stranded, 56 unsafe

    62
    incidents
    Typical range: 40,000–97,000 mi

    Median 72,500 mi, based on 88 reports (21% had no usable mileage)

    • "MY DAUGHTERS CAR WAS PARKED APPROX. 12-14 HOURS BEFORE SHE WENT TO USE IT AGAIN. SHE TRIED TO REMOTE START IT BUT THE ENGINE SHOOK VIOLENTLY AND SHUT OFF SAYING IT WASN'T IN PARK. SHE TURNED REMOTE OFF & TRIED TO START IT BY KEY. SAME THING HAPPENED. TOOK…"~2,300 mi, complaint #1144332
    • "THE CAR WILL SHUT OFF (NO POWER, NO ENGINE) WHILE DRIVING. THIS OCCURS RANDOMLY AND HAS OCCURRED MULTIPLE TIMES. I HAVE BROUGHT THE CAR IN TO FORD - BUT THEY NEVER SUCCESSFULLY REPAIRED IT. FORTUNATELY - IT HAS ALWAYS OCCURRED IN LIGHT TRAFFIC - BUT IT IS S…"~48,250 mi, complaint #1337934
    • "TL* THE CONTACT'S MOTHER OWNS A 2014 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS OR WHILE THE VEHICLE WAS IDLING, IT WOULD STALL AND SHUT OFF WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE DID NOT IMMEDIATELY RESTART AFTER EXPERIENCING THE FAILURE. THE…"~75,000 mi, complaint #1631891
    • "THE PROBLEM BEGAN IN FEBRUARY 2019 WHEN THE DESCRIBED CAR BEGAN TO STALL WHILE IN DRIVE, REVERSE AND/OR PARK. CAR SHAKES VIOLENTLY AND THEN DIES STATING 'PRESS BRAKE TO START'. AFTER THE CAR IS PUT IN PARK, TURNED OFF AND BACK ON, CAR RESUMES NORMAL FUNCTION.…"~98,000 mi, complaint #1644561
    • "The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 35 MPH, there was a burping sound coming from the fuel tank. The contact opened the fuel cap and there was excessive air pressure inside the tank. The contact stated that on se…"~174,000 mi, complaint #1817695
  5. #5

    brake hydraulics

    2 stranded, 57 unsafe, 1 annoyance

    60
    incidents
    Typical range: 56,500–130,000 mi

    Median 95,500 mi, based on 51 reports (44% had no usable mileage)

    • "YOU MAY OCCASIONALLY EXPERIENCE LOW/SOFT BRAKE PEDAL AT TIMES OF ENGAGEMENT, AFTER HITTING A BUMP, DIP, OR TURNING ON A CURVED ROAD. BRAKE PEDAL MAY BE PUSHED DOWN TO THE FLOOR WITH LITTLE TO NO BRAKING POWER."~20,000 mi, complaint #1356118
    • "MY 16 YEAR OLD DAUGHTER CONTACTED ME SAYING HER CAR WOULD NOT 'GO', THAT SHE WAS DRIVING AND IT JUST DROPPED DOWN TO 20MPH AND ALTHOUGH SHE WAS ACCELERATING, NOTHING WAS HAPPENING, THE RPMS WERE NOT INCREASING. SHE TURNED OFF THE VEHICLE AND THEN TESTED DRIVI…"~37,800 mi, complaint #1747540
    • "WHILE DRIVING ON A [REDACTED ADDRESS] THE CAR STARTED LOSING POWER, WHEN I PRESS THE GAS HARDER THE CAR REALLY SPEEDED UP AND AFTER 2 BLOCKS IT STARTED LOSING POWER AGAIN, WITHIN THAT TIME THE "HILL START ASSIST" WARNING LIGHT CAME ON AND WENT OFF LOSING POWER…"~75,200 mi, complaint #1686421
    • "BRAKE PEDAL ALL OF A SUDDEN STARTED SINKING TO THE FLOOR WHILE DRIVING DOWN THE ROAD. BRAKE PADS, CALIPERS ARE GOOD NO LEAKS AND REPLACED MASTER CYLINDER. PEDAL STILL SINKS TO THE FLOOR WHEN BRAKING. DANGERS. CALLED DEALER ABOUT RECALLS. THEY SAID IS NONE."~116,000 mi, complaint #1679816
    • "The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. Additionally, the brake pedal went to the floorboard while depressed. The low brake fluid warning light and the parking brak…"~165,000 mi, complaint #1891153
  6. #6

    engine cooling

    5 stranded, 50 unsafe

    55
    incidents
    Typical range: 70,000–127,000 mi

    Median 104,000 mi, based on 59 reports (39% had no usable mileage)

    • "VEHICLE WAS IN MOTION AND OVERHEATING LIGHTS FOR COOLANT CAME IN AND DROPPED RIGHT BACK DOWN. WARNING MESSAGE CAME RIGHT BACK ON 5 MINUTES LATER. IF THE CAR MOVES FOR MORE THEN 1.5 HOURS STRAIGHT IT COMES ON. THE WARNING LIGHT FLICKERS UP AND DOWN BECAUSE OF…"~30,000 mi, complaint #1580888
    • "WRENCH LIGHT CAME ON BEGINNING OF JULY AS I WAS TRAVELING INTERSTATE IN HEAT ((98 DEGREES) . WEEKS LATER THE ENGINE LIGHT APPEARS ALONG WIT THE WRENCH LIGHT. I NOTICED A SMELL BUT THOUGHT NOTHING OF IT SINCE IT WAS SO HOT OUTSIDE. THE TORQUE CONVERTER WAS…"~65,000 mi, complaint #1491655
    • "2014 FORD FUSION. ONE OWNER. 96,000 MILES. WHILE STATIONARY VEHICLE JERKS HARD WHEN SHIFTING FROM ONE GEAR TO ANOTHER. TAKEN TO A FORD DEALERSHIP WHO ADVISED THAT THE RADIATOR NEEDS REPLACING. VEHICLE HAS BEEN WELL MAINTAINED AT FORD DEALERSHIPS."~96,000 mi, complaint #1740650
    • "ACCELERATING DOWN THE HIGHWAY WHEN VEHICLE SUDDENLY BECAME UNRESPONSIVE AND SLUGGISH. CHECK ENGINE LIGHT BEGAN FLASHING. PULLED OFF HIGHWAY. HAD IT TOWED TO A FORD DEALER. THEY CONFIRMED THAT IT WAS A KNOWN AND COMMON ISSUE ON THE 1.6L AND 2.0L ECOBOOST ENGINE…"~115,000 mi, complaint #1671176
    • "The contact's girlfriend owns a 2014 Ford Fusion. The contact stated that while his girlfriend was driving at various speeds, the check engine warning light illuminated. Additionally, the driver noticed that there was coolant leaking onto her foot while depres…"~200,000 mi, complaint #2013281
  7. #7

    steering rack mechanical

    55 unsafe

    55
    incidents
    Typical range: 40,500–99,000 mi

    Median 70,000 mi, based on 37 reports (49% had no usable mileage)

    • "1) STEERING WHEEL IS LOOSE AND GETTING LOOSER. THIS HAPPENED ON THE FREEWAY AT 65MPH. ALMOST LOST CONTROL OF THE CAR. 2) CAR STILL THINKS IT IS PLUGGED IN WHEN UNPLUGGED. WILL NOT ALLOW VEHICLE TO START WITHOUT A NEW VISUAL PROMPT CONFIRMING THAT THE CAR IS I…"~21,019 mi, complaint #1418779
    • "WAS DRIVING AT LOW SPEED ON THE HIGHWAY WHEN "STEERING ASSIST FAILURE PULL OVER SAFELY" LIGHT CAME ON AND POWER STEERING WENT OUT. THE VEHICLE ONLY HAS 57,000 MILES AND WE TOOK IT TO FORD FOR REPAIR AND THEY WILL HAVE TO REPLACE THE ELECTRIC RACK ASSEMBLY DUE…"~57,000 mi, complaint #1337217
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO ASHLAND FORD CHRYSLER (28715 US-2, ASHLAND, WI 54806) WHERE IT WAS DIAGNOSED THAT THE INTERNAL STEERING RACK NEEDED TO BE REPLACED. THE MANUFAC…"~73,000 mi, complaint #1557470
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE CONTACT'S WIFE WAS DRIVING 25 MPH, THE POWER STEERING INDICATOR ILLUMINATED AND THE STEERING SEIZED. THE VEHICLE WAS TAKEN TO VICTORY LAND FORD (903 OLD RTE 66 N, LITCHFIELD, IL 62056, [REDACTED PHONE]) WHERE…"~99,000 mi, complaint #1525526
    • "The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was a loud clunking sound coming from the steering wheel while attempting to make a turn. There were several unknown warning lights illuminated. The conta…"~208,864 mi, complaint #2112461
  8. #8

    backup camera

    22 unsafe, 18 annoyance

    40
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT ON SEVERAL OCCASIONS IN REVERSE, THE BACK OVER CAMERA BECAME INOPERABLE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO BE DIAGNOSED AND QUOTED OVER 700.00 TO REPA…"~34,000 mi, complaint #1696726
    • "BACK UP CAMERA MALFUNCTION. CAMERA DISPLAY WILL EITHER BE BLACK OR ZOOMED IN AND MIRRORED. HAS GOTTEN WORSE TO THE POINT THE CAMERA FAILS 99% OF THE TIME DUE TO THE HEIGHT OF THE REAR SEATS VISIBILITY IS GREATLY AFFECTED. HAPPENS WHEN PLACING CAR IN REVERSE."~65,000 mi, complaint #1696495
    • "The contact owns a 2014 Ford Fusion. The contact stated that while attempting to reverse, the rearview camera displayed a blank screen, or no lines, no color, and glitched while operating. A dealer was contacted. The vehicle was not taken to an independent mec…"~86,000 mi, complaint #2141506
    • "MY BACK UP CAMERA CONTINUOUSLY STOPS WORKING. IT HAS BEEN OCCURRING FOR SEVERAL MONTHS. FROM A SITTING POSITION WHEN PLACED IN REVERSE MOST TIMES THE BACK UP CAM WILL COME ON AND STAY ON FOR A FEW SECONDS, THEN GO TO A BLACK SCREEN AND SOMETIMES STAY BLACK AND…"~94,000 mi, complaint #1696512
    • "The contact owns a 2014 Ford Fusion. The contact stated that back over prevention camera failed to operate as needed with a black image displayed on the screen. The contact called the dealer and was informed that the vehicle was not under recall. The contact w…"~143,000 mi, complaint #2065306
  9. #9

    other

    11 unsafe, 29 annoyance

    40
    incidents

    Commonly reported, insufficient mileage data - n=17, median 72,000 mi, no reliable range below 25 reports.

    • "SAFETY RECALL 16S42 / NHTSA RECALL 16V-875 RECEIVED LETTER JANUARY 2017 PARTS NOT AVAILABLE. IT IS NOW APRIL 2017. 90 DAYS SHOULD BE ENOUGH TO GET PARTS. PLACE HELP FORD GET THE PARTS MOVING."~12,000 mi, complaint #1370524
    • "I ATTEMPTED TO HAVE MY CAR REPAIRED UNDER RECALL 20V331 AND THE DEALER SAID THAT "THE RECALL IS FOR DOOR LATCHES THAT ARE NOT AVAILABLE YET". I WAS INFORMED THAT THERE IS NO TIMELINE FOR WHEN THE PARTS WILL BE AVAILABLE. THE RECALL SAYS THAT THIS IS TO VERIF…"~29,750 mi, complaint #1680440
    • "VEHICLE LUG NUTS SWOLLEN. UNABLE TO REMOVE WITH PROVIDED TIRE WRENCH."~42,950 mi, complaint #1412050
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. AFTER STARTING THE ENGINE AND REMOVING THE KEY FROM THE IGNITION SWITCH, THE VEHICLE CONTINUED TO OPERATE NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED…"~61,426 mi, complaint #1359200
    • "The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time fo…"~105,000 mi, complaint #1835709
  10. #10

    transmission manual clutch

    29 unsafe, 1 broken

    30
    incidents
    Typical range: 67,500–107,000 mi

    Median 91,000 mi, based on 30 reports (17% had no usable mileage)

    • "I BOUGHT MY 2014 FORD FUSION SE IN 2015. IT HAD AROUND 24,000 MILLAGE. AFTER COUPLE DAY I NOTICED THAT TGERE IS COMETHIBG WRONG WITH TRANSMISSION. I BROUGHT THE DEALERSHIP THAT I BOUGHT FROM (BRIGHT BAY LINCOLN, BAY SHAORS, NY) AND THEY SAID THAT THERE IS NOTH…"~24,000 mi, complaint #1522190
    • "A RECALL WAS ISSUED FOR OTHER FORD FUSIONS FOR A BUSHING THAT ALLOWS THE SHIFTER CABLE TO COME LOOSE. ON 10/01/2018, AFTER PARKING AND TURNING OFF THE CAR, IT ROLLED BACK INTO MY STREET. I BELIEVE MY CAR VIN SHOULD BE ADDED TO THE CURRENT RECALL."~68,500 mi, complaint #1503446
    • "RECALL 18S20 FOR THE SHIFTER BUSHING BACK MY CAR UP STOPPED SHIFTED INTO DRIVR FROM REVERSE LET OFF THE BREAK THEN PUT INTO DRIVE HIT THE GAS AND ALMOST SMASHED MY NIEGBOR CAR CAR WAS STILL IN REVERSE NOT DRIVE. PUT CAR IN PARK WENT TO GET OUT AND CAR…"~94,000 mi, complaint #1512873
    • "CAR WAS ATTEMPTING TO PARK WHEN THIS HAPPENED: 2013-16 MODEL YEAR FORD FUSION AND 2013-14 FORD ESCAPE VEHICLES TO REPLACE SHIFTER CABLE BUSHINGS. ON AFFECTED VEHICLES, THE BUSHING THAT ATTACHES THE SHIFTER CABLE TO THE TRANSMISSION MAY DETACH FROM THE TRAN…"~107,000 mi, complaint #1557632
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE VEHICLE WAS TURNED OFF AND IN THE PARK POSITION, IT REVERSED OUT OF THE DRIVEWAY WITHOUT WARNING. THE CONTACT RAN OUTSIDE, OPENED THE DRIVER'S DOOR, AND APPLIED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THERE W…"~205,208 mi, complaint #1557040
  11. #11

    seatbelt and pretensioner

    27 unsafe, 1 annoyance

    28
    incidents

    Commonly reported, insufficient mileage data - n=19, median 60,000 mi, no reliable range below 25 reports.

    • "THE REAR, MIDDLE SEAT BELT LOCKED WHILE THE SEAT WAS DOWN, TENSIONING THE BELT BEYOND THE POINT WHERE THE SEAT CAN BE USED. THE BELT CANNOT BE LOOSENED ENOUGH TO ALLOW THE SEAT BACK TO BE LIFTED INTO THE UPRIGHT POSITION AND OBVIOUSLY CANNOT BE USED TO RESTRAI…"~15,000 mi, complaint #1372804
    • "I HAVE NOW HAD TO REPLACE MY BACKSEAT SEAT BELTS 3 TIMES, TWICE ON THE PASSENGER BACKSEAT AND ONCE ON THE DRIVER BACKSEAT. MIND YOU THESE ARE SEAT BELTS THAT DO NOT GET LATCHED AND UNLATCHED SEVERAL TIMES A DAY LIKE THE DRIVER SEAT, BUT THESE SEAT BELTS STAY L…"~44,000 mi, complaint #1336008
    • "I RECEIVED NOTICE OF A RECALL IN NOVEMBER 2016 INVOLVING MY SEATBELTS BEING UNABLE TO PROPERLY RESTRAIN ME DURING AN ACCIDENT. IT IS STILL NOTATED THAT FORD HASN'T FOUND A REMEDY TO THE PROBLEM. I FEEL LIKE I HAVE BEEN PATIENT CONSIDERING MY LIFE MAY BE ON T…"~60,000 mi, complaint #1371875
    • "I WAS IN A RECENT BAD CAR ACCIDENT WITH MY 2014 FORD FUSION.I WAS STATIONARY AT A RED LIGHT WHEN I WAS SUDDENLY HIT FROM THE REAR. I SUSTAIN SERIOUS INJURY TO MY LEFT SIDE OF MY NECK , SHOULDER AND BACK. MY SELT BELT DIDNT RESTRAIN AND SECURE MY BODY TO PROTE…"~90,000 mi, complaint #1529081
    • "FRONT PASSENGER SIDE SEATBELT LOCKS UP WHILE ATTEMPTING TO PUT ON. TAKES SEVERAL ATTEMPTS TO FULLY FASTEN. IT CONSISTENTLY TIGHTENS WHILE DRIVING. THIS ISSUE STARTED AFTER FORD ADDRESSED THE PRETENSIONER RECALL. FORD DEALER IN HAGERSTOWN MD REFUSED TO FIX…"~160,000 mi, complaint #1558699
  12. #12

    airbag system

    26 unsafe

    26
    incidents

    Commonly reported, insufficient mileage data - n=24, median 47,500 mi, no reliable range below 25 reports.

    • "1. BOTH THE CHECK ENGINE LIGHT AND AIRBAG LIGHT COME ON (AT DIFFERENT TIMES) WHILE THE CAR IS BEING DRIVEN. 2. WHEN CRANKING THE ENGINE DURING STARTING, THE CRANKING TIME TAKES ABOUT 4-5 SECONDS. THE EXTENDED CRANK TIME CONCERNS ME WITH RESPECT TO THE LO…"~1,050 mi, complaint #1086454
    • "TL* THE CONTACT OWNED A 2014 FORD FUSION. THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE CONTACT'S VEHICLE SPUN AROUND AND THE FRONT END WAS STRUCK BY A SECOND VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WA…"~33,000 mi, complaint #1086233
    • ""TAKATA INFLATORS" MY 2014 FORD FUSION HAS HAD A RECALL ON THIS FROM NOVEMBER 30, 2016 AND ITS NOW NOVEMBER 5, 2017. THIS IS STILL NOT CORRECTED BY AUTO FAIR FORD AND FOR SURE THIS IS NOT IN A TIMELY FASHION, RIGHT? SO I WANT TO FILE A CLAIM. JUST BECAUSE I H…"~60,000 mi, complaint #1421857
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE CONTACT WAS SEATED IN THE FRONT PASSENGER SEAT, THE PASSENGER SIDE AIR BAG INFLATOR DISLODGED AND WAS LYING ON THE FLOORBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DIAGNOSTIC APPOINTMENT WAS SCHEDULED…"~119,000 mi, complaint #1613823
    • "I REAR-ENDED A 2002 DODGE RAM. A GUY WAS MAD THAT I BLEW AT HIM BECAUSE HE SLEPT THE PREVIOUS TRAFFIC LIGHT AND SLAMMED ON BRAKES AT A GREEN TURNING ARROW AND I HIT HIM, HE KEPT GOING. MY WHOLE FRONT END IS DAMAGED. AIR BAGS SHOULD'VE COME OUT. *TR"~145,000 mi, complaint #1672611
  13. #13

    engine internal

    1 stranded, 22 unsafe, 1 annoyance

    24
    incidents

    Commonly reported, insufficient mileage data - n=23, median 89,000 mi, no reliable range below 25 reports.

    • "ENGINE OR TRANSMISSION KNOCK. STEERING KNOCK FROM TURNING WHEELS ALL THE WAY TO THE LEFT AND RIGHT. WHEN IN PARK, REVERSE, OR NEUTRAL THE KNOCK BEHIND THE FIREWALL IS NOT HEARD. WHEN IT IS IN DRIVE AND STOPPED AT A LIGHT OR WITH THE ELECTRONIC EBRAKE ON WHILE…"~22,080 mi, complaint #1222586
    • "KNOCKING NOISE WHEN PRESSING GAS PEDAL TO PUT CAR IN MOTION. KNOCKING NOISE WHEN SHIFTING FROM DRIVE TO REVERSE AND VISE VERSA (NO GAS). KNOCK WHEN ACCELERATING AFTER ROUNDING A TURN. NOISE IS LIGHT ENOUGH THAT IT IS MOSTLY DISCERNIBLE WHEN THERE IS LOW ROAD N…"~85,000 mi, complaint #1619515
    • "1.5 FORD FUSION SHORT BLOCK ENGINE ANTIFREEZE LEAKING TO CYLINDER CAUSING MISS FIRE OR FIRE THE ENGINE THIS IS EXTREMELY DANGEROUS , I GOT LUCKY MY ENGINE CAUSED MISS FIRE AND I HAVE TO REPLACE IT WITH LONG BLOCK ENGINE . WHEN ANTIFREEZE LEAK TO CYLINDER…"~100,000 mi, complaint #1726743
    • "The contact's wife owns a 2014 Ford Fusion. The contact stated while his wife was driving on the freeway at an undisclosed speed, the vehicle failed to go over the speed of 25 MPH. The contact stated that the check engine and an unknown yellow gear icon warnin…"~103,010 mi, complaint #1980830
    • "The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the exhaust pipes of the vehicle would abnormally blow white smoke. The check engine temperature warning light had been illuminated. The vehicle was taken to a local…"~140,000 mi, complaint #2011984
  14. #14

    wheel or rim

    1 stranded, 15 unsafe, 4 broken, 4 annoyance

    24
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "I BOUGHT A USED 2014 FORD FUSION IN THE SUMMER WITH NO DRIVING PROBLEMS,BUT WHEN I WAS DRIVING THE CAR IN THE WINTER THE FRONT END OF THE CAR SHOOK REALLY BAD AT SPEEDS OVER 35 TO 45 MILES MPR TOOK THE CAR TO FORD DEALER,THEY SAID THIS IS A PROBLEM THAT FORD K…"~22,500 mi, complaint #1290685
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT TOOK THE VEHICLE TO WICKSTROM FORD (LOCATED AT [REDACTED ADDRESS], BARRINGTON, IL 60010) TO HAVE THE TIRES BALANCED AND ROTATED. THE CONTACT WAS INFORMED THAT THE LUG NUTS HAD EXPANDED. THE CONTACT WAS INFOR…"~45,000 mi, complaint #1386279
    • "LUG NUTS ON BOTH REAR TIRES ARE COMING OFF WHILE DRIVING. O N MAY 10TH IT HAPPENED AND I MANAGED TO TIGHTEN THEM AND MAKE IT HOME. ON MAY 22ND IT HAPPENED AGAIN. MY 12 YEAR OLD SON WAS WITH ME AND I KEPT FEELING LIKE MY TIRES WERE OFF AS I TRIED TO STOP AND…"~51,000 mi, complaint #1380235
    • "SWOLLEN LUG NUTS SECURING THE WHEEL(S) TO THE VEHICLE. WHILE EXPERIENCING A FLAT TIRE I HAD TWO ROAD SERVICE CALLS COME TO REMOVE THE FLAT TIRE WITH MY SPARE WITHOUT SUCCESS AS THEIR LUG WRENCHES COULD NOT REMOVE ANY INCLUDING ALL TWENTY WHEEL LUG NUTS. I HAD…"~88,812 mi, complaint #1398830
    • "TIRE IN FOR SERVICE, FIRESTONE REP STATED LUG NUTS NEED TO BE REPLACED, THEY ARE "MUSHROOMING" WHICH COULD CAUSE AN INABILITY TO REMOVE THE LUG NUTS IN CASE OF ROADSIDE EMERGENCY."~122,000 mi, complaint #1716494
  15. #15

    wiring harness

    1 stranded, 20 unsafe, 1 annoyance

    22
    incidents
    Typical range: 42,500–82,000 mi

    Median 70,000 mi, based on 28 reports (22% had no usable mileage)

    • "I LEASED MY SE FUSION OCT 2014 .. ABOUT 6 MONTHS LATER I NOTICED THAT ALL OF MY INSIDE ELECTRONIS WOULD FAIL. I WOULD LOSE RADIO, AIR, HEAT, SEAT POWER, WINDOWS, DOOR LOCKS, ONLY THINGS THAT WOULD WORK WERE ENGINE, HEADLIGHTS, AND WINDSHEILD WIPERS. THE CAR WA…"~15,800 mi, complaint #1184724
    • "CAR ACCELERATES AND DECELERATES SOMETIMES SPUTTERS BAD WHEN IN REVERSE. WRENCH ICON COMES ON. FORD REPLACED THE WIRE HARNESS AND PIGTAIL FOR AN EXPENSIVE COST TO ME BUT NOW ITS DOING THE SAME THING AGAIN. ALL THIS HAPPENS WHILE DRIVING DOWN CITY STREETS."~50,000 mi, complaint #1552599
    • "DRIVING STEADY STATE ON NORMAL STATE HIGHWAY ROAD SURFACE IN DRY DAYLIGHT CONDITIONS, THE VEHICLE BEGAN CHIMING AND DISPLAYING A LONG SEQUENCE OF ERROR MESSAGES AND MILS. AFTER A FEW SECONDS, SPEEDOMETER ZEROED AND CLUSTER LOST POWER. CENTER STACK THEN LOST PO…"~70,000 mi, complaint #1534702
    • "I HAD LEASED A 2014 FORD FUSION BACK IN 2014, HAD EVERY INTENTION IN PURCHASING THE VEHICLE, A COUPLE WEEKS BEFORE MY LEASE WAS TO END I WAS EXPERIENCING ELECTRICAL/DEFECT ISSUES IN SEPTEMBER 2016, ALL MY LOCKS, AIR/HEAT, WINDOWS WOULD SHUT OFF AS I WAS DRIVIN…"~82,000 mi, complaint #1450135
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. AFTER PARKING THE VEHICLE, IT CAUGHT ON FIRE WITHOUT WARNING. THE CONTACT NOTICED FLAMES AND SMOKE AFTER THE DOOR WAS OPENED. THE SEAT WAS BURNED. THE FIRE EXTINGUISHED ON ITS OWN. THE VEHICLE WAS TOWED TO THE DEALER. T…"~141,000 mi, complaint #1185829
  16. #16

    fuel tank and lines

    1 stranded, 11 unsafe, 6 annoyance

    18
    incidents

    Commonly reported, insufficient mileage data - n=20, median 72,500 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT FUEL WAS SMELLED WHILE IN THE CABIN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE.…"~5,700 mi, complaint #1057968
    • "1. WHEN PUMPING GASOLINE, THE LEVER CLICKS OFF EVERY 1-2 SECONDS, TAKING LONG TIME TO FILL GAS TANK, AND NEVER KNOWING IF OVER-FILLING. I MUST REPEATEDLY TURN THE IGNITION ON/OFF/ON IN ORDER TO SEE THE GAS GAUGE. 2. THE BODY DENTS EASILY."~60,000 mi, complaint #1606423
    • "GAS TANK MAKES A LOUD TAPPING NOISE AT LOW SPEEDS WHEN THE GAS TANK IS OVER 3/4 FULL."~70,000 mi, complaint #1617050
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO 5 STAR FORD LOCATED AT 900 RU…"~85,000 mi, complaint #1677367
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE WHERE A SCAN TOOL WAS USED TO DIAGNOSE THE ENGINE, WHICH GENERATED A P1450 CODE. THE CODE WAS…"~100,000 mi, complaint #1386075
  17. #17

    power steering hydraulic

    18 unsafe

    18
    incidents
    Typical range: 43,000–98,500 mi

    Median 70,000 mi, based on 33 reports (18% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS A SUDDEN LOSS OF POWER STEERING AS THE TRACTION CONTROL AND POWER STEERING WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS…"~4,000 mi, complaint #1061662
    • "THE POWER STEERING KEEPS GOING OUT FOR NO REASON WHEN I AM DRIVING IN ANY KIND OF WEATHER. IT 1ST HAPPENED WHEN I WENT THROUGH A PUDDLE ON 2 OCCASIONS BUT HAPPENED AGAIN ON A SUNNY DAY WHEN I WAS ON THE HIGHWAY"~50,000 mi, complaint #1710957
    • "WHILE WIFE WAS DRIVING TO WORK SHE LOST POWER STEERING, THANK GOODNESS SHE WAS OFF THE HIGHWAY"~70,123 mi, complaint #1445728
    • "IN OCTOBER, 2018, THE POWER STEERING BEGAN GOING OUT INTERMITTENTLY. HAD IT "REPAIRED" AT A COST OF $1029. IT BEGAN DOING THE SAME THING 6 WEEKS AGO, TOOK IT IN THEY SAY IT IS A DIFFERENT PROBLEM NOW WITH ESTIMATED COST OF 2K TO FIX. NOT HAVING THE MONEY, I…"~82,000 mi, complaint #1554916
    • "The contact owns a 2014 Ford Fusion. The contact stated that while the vehicle was being inspected, the contact learned that the vehicle was leaking power steering fluid. The contact took the vehicle to the dealer who confirmed the power steering fluid leak. A…"~89,000 mi, complaint #1774827
  18. #18

    control module

    1 stranded, 15 unsafe, 1 annoyance

    17
    incidents

    Commonly reported, insufficient mileage data - n=15, median 60,000 mi, no reliable range below 25 reports.

    • "ON FRIDAY MARCH 27 2015 I WAS DRIVING DOWN THE ROAD AND I LOST ALL CONTROL OVER MY CAR STEERING. I WAS ABLE TO PULL MY CAR TO A SAFE LOCATION AND COME TO A COMPLETE STOP. IT WAS ME AND MY SON IN THE CAR AT THE TIME THIS ALL HAPPEN. IF I WOULD HAVE BEEN GOING…"~10,800 mi, complaint #1170743
    • "CAR DIES WHEN I STOP AT STOP SIGNS OR RED LIGHT ON COLD MORNINGS. ON CITY STREETS GOING TO WORK. CAR TAKEN TO AUTO CENTER 12-18-18 & PROBLEM FOUND. I WAS TOLD ONLY FORD DEALERSHIPS COULD REPAIR. 35A-P061B:00:47-FOUND AN INTERNAL FAILURE IN THE POWER TRAIN CO…"~40,700 mi, complaint #1524828
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED ELECTRICAL FAILURES, WHICH AFFECTED THE AIR CONDITIONING, WINDOWS, HEATER, DOOR LOCKS, AND DEFROSTER. THE CONTACT HAD TO DISCONNECT THE BATTERY AFTER PARKING THE VEHICLE B…"~55,000 mi, complaint #1507301
    • "The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 75 MPH, the vehicle park shift warning light illuminated and the vehicle inadvertently stopped. The vehicle was towed to the dealer and diagnosed with an inside bushing wiring…"~95,000 mi, complaint #1839103
    • "THIS CAR JUST FELL APART AT 130000 MILES. THE PURGE VALVE FAILED 3 TIMES. THE ABS SPEED SENSOR PIGTAIL FAILED. THE ENTIRE PCM UNIT BOARD SHORTED UN REPAIRABLE. THE MAP SENSOR FAILED. FORD HAS CHARGED ME 3 TIMES FOR DIAGNOSIS AS FAILURES WERE LESS THEN 4 DAYS A…"~125,000 mi, complaint #1453384
  19. #19

    wiper and washer

    14 unsafe, 3 annoyance

    17
    incidents

    Commonly reported, insufficient mileage data - n=18, median 6,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING DURING INCLEMENT WEATHER, THE WINDSHIELD WIPERS FAILED TO WIPE FAST ENOUGH TO REMOVE RAIN FROM THE WINDSHIELD, DESPITE IF IT WERE MODERATE OR HEAVY RAIN. THE VEHICLE WAS TAKEN TO THE DEALER WHO ACKNOWLEDGE…"~1,000 mi, complaint #1131502
    • "ON A COOL RAINY EVENING IN OCONOMOWOC, WI, THE INSIDE OF THE WINDSHIELD BECAME COVERED WITH FILM THAT COULD NOT BE WIPED OFF WITH A CLOTH, A SQUEEGEE, OR A BLACKBOARD ERASER. VISIBILITY WAS MARGINAL ON A DARK ROAD, BUT WHEN FACING ONCOMING HEADLIGHTS, THE WIND…"~3,500 mi, complaint #1193790
    • "THE WIPERS AT MAXIMUM SPEED ARE NOT FAST ENOUGH TO CLEAR EVEN MODERATE RAINFALL AT FREEWAY SPEED. *JS"~7,000 mi, complaint #1060234
    • "WIPERS ON THIS CAR DON'T WORK WELL! THE WIPERS JUST BLUR THE WINDSHIELD AND POORLY REMOVE THE WATER FROM THE FRONT WINDSHIELD DURING LIGHT RAIN. PROBLEM IS WORST FOR NIGHTTIME DRIVING AND HEAVY RAINS. I'VE REPLACED MY OWN WIPERS ONLY AFTER 2 MONTHS OF OWNERS…"~10,456 mi, complaint #1130147
    • "WIPER BLADES HAVE DISCONNECTED FROM THE WIPER ARM WHILE IN USE, ON FIVE SEPARATE OCCASIONS. I'VE USED MULTIPLE BRANDS, INSTALLED BY SERVICE PROFESSIONALS AT FORD, PEP BOYS AND ADVANCE AUTO PARTS, AND THE PROBLEM HAS REPEATED. COWORKER WITH 2015 FORD FUSION HAS…"~76,000 mi, complaint #1443792
  20. #20

    engine head gasket

    1 stranded, 14 unsafe

    15
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "MY 2014 FORD FUSION WITH 54,000 MILES HAS AN ENGINE PROBLEM. SOMEHOW THE COOLANT/ANTI-FREEZE WAS ALLOWED TO LEAK INTO THE ENGINE. INITIALLY I SENT IT TO FORD OF WAXAHACHIE, TX WHEN THE LIGHT FIRST CAME ON. THE DEALERSHIP SAID IT WAS LOW COOLANT AND SENT MY CAR…"~54,000 mi, complaint #1594730
    • "VEHICLE'S ENGINE MISFIRES AND STALLS AT LOW SPEEDS AFTER COLD START TRIGGERING ONBOARD DIAGNOSTIC CODE. FORD DEALERSHIP WHERE VEHICLE WAS PURCHASED INSPECTED (4/23/2019) BUT DID NOT FIND CAUSE OF MISFIRES AND STALLS. I REPLACED THE OEM LOW PRESSURE FUEL SENSOR…"~60,915 mi, complaint #1739495
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING AT UNKNOWN SPEEDS, THE ENGINE OVERHEATED AND COOLANT LEAKED ONTO THE GROUND. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO CAPITOL FORD (919 CAPITOL EXPRESSWAY AUTO…"~64,571 mi, complaint #1507793
    • "I HAVE TAKEN GREAT CARE OF MY CAR AND HAD IT SERVICED REGULARLY. ALL OF A SUDDEN IT STARTED HAVING STARTUP ISSUES WITH WHITE SMOKE COMING FROM THE EXHAUST AND CHECK ENGINE LIGHTS INDICATING MISFIRE ON THIRD CYLINDER AND RANDOM MISFIRES ON STARTUP. SHORTLY AFTE…"~145,000 mi, complaint #1691595
    • "TL* THE CONTACT'S WIFE OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE STARTED OVERHEATING AS INDICATED ON THE INSTRUMENT PANEL. THE VEHICLE THEN SHIFTED INTO LIMP MODE. THE CONTACT PULLED OVER TO THE SHOULDER AND ALLOWED…"~152,000 mi, complaint #1742598
  21. #21

    steering column

    13 unsafe

    13
    incidents

    Commonly reported, insufficient mileage data - n=10, median 84,000 mi, no reliable range below 25 reports.

    • "STEERING WHEEL CAME LOSE. DICOVED DURING DRIVING. DEALER REMOVED AIRBAG AND APPLIED LOCK-TITE TO BUT IN STEERING COLUM AND RE-TOURQED. "~34,500 mi, complaint #1291684
    • "STEERING BECAME LOOSE FROM SHAFT IN MARCH OF 2017. THIS HAPPENED UPON EXITING OF A PARKING LOT OF A CONVENIENCE STORE AFTER APPROXIMATELY 90 MILES OF CONTINUOUS DRIVING. THE STEERING WHEEL WAS WOBBLING ON THE SHAFT. VEHICLE WAS REPAIRED AT EMPIRE FORD IN ABING…"~60,000 mi, complaint #1419079
    • "MY WIFE ARRIVED AT WORK AND SHIFTED THE CAR INTO PARK. WHILE EXITING THE CAR STARTED ROLLING BACKWARDS. SHE HAD TO APPLY THE EMERGENCY BRAKE TO STOP IT. WHILE THE DASH AND SHIFTER SAID THE CAR WAS IN PARK IT WAS REALLY IN NEUTRAL OR REVERSE. I HAD THE CAR TOWE…"~72,000 mi, complaint #1485017
    • "STEERING WHEEL IS LOOSE. I NOTICED IT WHEN I WAS EXITING THE VEHICLE. IT WOBBLES BACK AND FORTH, SEEMS TO BE AN INTERNAL SCREW IS LOOSE OR BROKEN."~102,000 mi, complaint #1431245
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY. THE CONTACT LOST CONTROL OF THE VEHICLE AND IT WAS DIFFICULT TO TURN THE STEERING WHEEL. IN ADDITION, THE POWER STEERING AND TRACTION CONTROL WARNING INDICATORS ILL…"~216,022 mi, complaint #1558667
  22. #22

    trunk or liftgate

    12 unsafe

    12
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "THE TRUNK WILL POP OPEN BY ITSELF AT DIFFERENT TIMES. SOMETIMES SITTING IN THE DRIVEWAY, OTHER TIMES IT HAS HAPPENED WHILE THE CAR WAS DRIVING. FORD DEALERSHIP HASN'T BEEN ABLE TO RECREATE THE ISSUE AND SAYS NOTHING IS WRONG. THIS HAS BEEN A COMMONPLACE COM…"~60,000 mi, complaint #1704454
    • "MY TRUNK KEEPS POPPING OPEN. IT DOES NOT MATTER IF MY CAR IS IN MOTION OR PARKED. THE DOORS UNLOCK/LOCK WHEN TRUNK POPS OPEN AND THE LIGHTS FLASH (AS IF WALKING OUT TO YOUR CAR AND HITTING UNLOCK ON KEY FOB). IT SEEMS TO HAPPEN MORE OFTEN IN DIRECT SUNLIGHT BU…"~100,000 mi, complaint #1715006
    • "TRUNK POPPING OPEN, STEERING RECALLS, FIRE HAZARD FROM CHARGING CABLE. THESE ARE SAFEFY ISSUES I WOULD LIKE TO GET FIXED!!"~110,000 mi, complaint #1713120
    • "MY TRUNK IS RANDOMLY OPENING WHILE I'M DRIVING DOWN THE ROAD. I'VE CHECKED THE LATCHES AND DOESN'T APPEAR TO BE ANY DAMAGE. I RARELY USE MY TRUNK. I'M THINKING IT COULD BE AN ELECTRICAL ISSUE?"~115,000 mi, complaint #1532861
  23. #23

    evap system

    10 unsafe, 1 broken

    11
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "EVAPORATIVE EMISSION SYSTEM PURGE VAPOR LINE RESTRICTED/BLOCKED. IT WAS FIXED BY FIVE STAR FORD OF WARNER ROBINS, GA FOR $924."~67,750 mi, complaint #1678331
    • "THE PURGE VALVE WENT OUT ON MY CAR AFTER NEVER HAVING ANY PERFORMANCE OR EMISSIONS RELATED ISSUES. UPON RESEARCHING, IT SEEMS TO BE RATHER COMMON IN FORD FUSIONS. IS THERE A RECALL REVIEW WARRANTED AT THIS TIME? I WAS DRIVING TO WORK AND STARTED HEARING A LOU…"~96,600 mi, complaint #1589671
    • "PURGE VALVE SOLENOID BAD CAUSING CAR TO SHUT OFF WHILE DRIVING. CHECK ENGINE LIGHT CAME ON. GOT CODE P144A"~104,000 mi, complaint #1640255
    • "The contact owns a 2014 Ford Fusion. The contact stated that after refueling the vehicle, the check engine warning light illuminated. Additionally, the vehicle made an abnormal noise while starting. The contact was concerned that he had carbon monoxide poisoni…"~129,800 mi, complaint #1830705
    • "The contact owns a 2014 Ford Fusion. The contact stated that on multiple occasions; the vehicle failed to start up after refueling the vehicle with gasoline. The contact also stated that while driving at various speeds, the vehicle stalled with the check engin…"~165,000 mi, complaint #1793041
  24. #24

    stability and traction control

    11 unsafe

    11
    incidents
    Typical range: 45,000–87,000 mi

    Median 78,000 mi, based on 29 reports (12% had no usable mileage)

    • "'TAKATA RECALL' I HAVE A 2014 FORD FUSION.ONE DAY WHILE DRIVING SERVICE ADVANCE TRAC AND POWER STEERING FAILURE WARNING COME ON AND MY STEERING WHEEL TIGHTEN UP ALMOST CAUSING ME TO CRASH I TOOK MY VEHICLE TO THE SHOP AND THEY TOLD ME THAT THIS OROBLEM HAPPEN…"~22,100 mi, complaint #1602853
    • "WHILE STARTING MY CAR, THE FOLLOWING WARNING MESSAGES APPEARED: HILL ASSIST, SERVICE ADVANCETRAC, STEERING ASSIST FAULT SERVICE REQUIRED. I TURNED THE CAR OFF AND THE WARNING MESSAGES DISAPPEARED. I HAVE TAKEN THE CAR IN FOR THESE PROBLEMS, BUT IT WAS NOT FIX…"~45,000 mi, complaint #1400543
    • "MAKING A RIGHT TURN, GOING 5-10 MILES PER HOUR AND ALL OF THE SUDDEN I GET A "SERVICE ADVANCETRAC" MESSAGE ALONG WITH "HILL ASSIST CHECK" "CHECK REAR PARKING SENSOR" AND IT APPEARED AN ABS LIGHT AND NO AIR BAGS."~78,000 mi, complaint #1464073
    • "I PULLED OUT OF MY DRIVEWAY AND DECIDED TO CHECK MY MAIL. I DROVE UP ONTO THE CURB TO ACCESS MY MAILBOX. AS I WAS ABOUT TO PULL AWAY A VEHICLE APPROACHED CAUSING ME TO SUDDENLY STOP AS THE WHEEL WAS DESCENDING THE CURB. WARNING LIGHTS FLASHED & BELLS SOUNDED.…"~86,500 mi, complaint #1354813
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING 30 MPH, THE TRACTION CONTROL, POWER STEERING FAIL ASSIST SERVICE REQUIRED, AND HILL START ASSIST NOT AVAILABLE WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNO…"~103,000 mi, complaint #1444543
  25. #25

    battery and charging

    5 stranded, 5 unsafe

    10
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "2014 FORD FUSION TITANIUM LOST ALL ELECTRICAL POWER ON 03/03/2014 WHEN MY WIFE PULLED INTO THE GARAGE. SHE SAID THAT SHE TRIED TO REMOVE THE CD DISC BUT IT WOULD NOT EJECT. I WENT INTO THE GARAGE AND FOUND THAT THERE WAS NO ELECTRICAL POWER AT ALL. I THEN OPEN…"~1,235 mi, complaint #1044645
    • "IN NEW 2014 FUSION WITH 1500 MILES, IT HAS LEFT ME STRANDED THREE TIMES WITH A DEAD BATTERY. THIS MEANS YOU HAVE TO REMOVE THE DOOR HANDLE TO ENTER THE CAR. YOU ALSO CANNOT MOVE THE CAR OUT OF THE GARAGE BECAUSE THE TRANSMISSION IS LOCKED IN PARK. YOU CANN…"~1,500 mi, complaint #1132875
    • "BATTERY WAS INITIALLY NOT TAKING A CHARGE, THEY SAID IT WAS A DEFECTIVE MODULE AND REPLACED BOTH THE MODULE AND THE REAR BACK UP CAMERA WHICH THEY SAID WAS DRAINING THE BATTERY. IN THIS CASE THEY HAD THE CAR FOR 2 1/2 WEEKS BEFORE RETURNING IT TO ME .. AB…"~25,800 mi, complaint #1263429
    • "COMPLETE ELECTRICAL POWER FAILURE DUE TO PERSISTENT DRAIN ON BATTERY. AFTER JUMPSTART, CAR WAS OPERATIONAL; HOWEVER, THERE IS INTERMITTENT FAILURE WHEN THE CAR IS NOT IN USE FOR 24 HOURS. INTERMITTENT HARD FAULT WITH DTC P0887 IN SOBDMC (SECONDARY ON BOARD DI…"~43,000 mi, complaint #1343171
    • "WHILE DRIVING ON A CALIFORNIA FREEWAY, A FOUL SULFUR SMELL FILLED UP THE CABIN WITH MY FAMILY INSIDE. LESS THAN 12 HOURS LATER, THE CAR BATTERY WAS DEAD AND THERE WAS LEAKED FLUID ALL OVER THE BATTERY. THE FORD MOTORCRAFT BATTERY HAS A 7/16 STICKER, AND WE ARE…"~95,500 mi, complaint #1607889
  26. #26

    climate control module

    9 unsafe, 1 annoyance

    10
    incidents

    Commonly reported, insufficient mileage data - n=17, median 34,000 mi, no reliable range below 25 reports.

    • "WHILE DRIVING THE CAR STARTED BEEPING. TOOK A MINUTE TO FIGURE OUT THE CLIMATE CONTROL WHICH WAS SET AT 72 WAS AUTOMATICALLY GOING DOWN TO 60 (IT BEEPS AS IS CHANGES SETTINGS). TRIED TO TURN IN BACK UP AND IT WENT DOWN, TURNED IT OFF AND IT CAME BACK ON. DID T…"~10,000 mi, complaint #1214500
    • "AT THE END OF JULY WHILE DRIVING THE VEHICLE THE ENTIRE CLIMATE CONTROL SYSTEM SHUT DOWN AND THE DISPLAY READ "TEMPORARILY LOST COMMUNICATION WITH THE CLIMATE SYSTEM. I WAS DRIVING ON 45 MPH ROADS AND HAD JUST PULLED UP TO A RED LIGHT. THE CAR WAS STILL RUNNIN…"~21,000 mi, complaint #1311764
    • "THE CLIMATE CONTROL SYSTEM SHUTS OFF AND STAYS OFF FOR LONG PERIODS OF TIME, MEANING THERE IS NO FUNCTIONING AIR CONDITIONING IN VEHICLE. IT'S BEEN OFF FOR ALMOST A WEEK NOW FOR ME. IT'S OFF WHEN IT'S STATIONARY OR IN MOTION. THE PROBLEM ISN'T WITH THE AIR CON…"~34,213 mi, complaint #1596621
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. IN 90 DEGREE TEMPERATURE OR HIGHER, THE "FAILURE TO COMMUNICATE WITH CLIMATE CONTROL" WARNING INDICATOR ILLUMINATED AND THE WINDOWS WERE INOPERABLE. THE DEALER (MT. ORAB FORD, 1-[REDACTED PHONE]) WAS CALLED AND STATED T…"~51,550 mi, complaint #1471036
    • "“Temporarily lost communication with the Climate System” error. Alert suddenly came on while driving, no prior issues or signs of error. Windows will not go down, air conditioner will not come on, cannot use climate touch screen or control volume from dash. "~140,000 mi, complaint #1916283
  27. #27

    throttle and pedal

    10 unsafe

    10
    incidents

    Commonly reported, insufficient mileage data - n=12, median 40,500 mi, no reliable range below 25 reports.

    • "CAR LOST POWER ON (NON-INTERSTATE) HIGHWAY AS WE WERE COMING UP TO A FOUR-WAY STOP. WHEN MY WIFE TRIED TO GET THE CAR MOVING AGAIN, IT BUCKED AND SPUTTERED. THE WRENCH LIGHT ILLUMINATED ON THE CAR'S DASH, WHICH MEANS "POWERTRAIN FAULT", ACCORDING TO FORD.…"~40,100 mi, complaint #1572068
    • "I DRIVE A 2014 FORD FUSION SE WITH A 1.6L ECOBOOST AND A 6 SPD MANUAL TRANSMISSION. IT HAD APPROXIMATELY 40,500 MILES AT THE TIME OF THE INCIDENT. UPON REACHING A SPEED OF 35-40 MPH WHILE ACCELERATING (I SHIFT AT 2500 RPM'S) I HEARD TWO CHIMES SIMILAR TO TH…"~40,500 mi, complaint #1248222
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING, THE VEHICLE WOULD NOT IMMEDIATELY ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE THROTTLE BODY WAS FAULTY AND NEEDED TO BE REPLAC…"~54,000 mi, complaint #1633664
    • "VEHICLE'S GAS PEDDLE BECOMES UNRESPONSIVE/LOCKS WHILE IN OPERATION. TWICE THIS HAS OCCURRED AT TOP SPEEDS OF 65 ON MAJOR HIGHWAYS AND THANKFULLY, IN SITUATIONS WHERE I COULD PULL ONTO A MEDIAN. THAT SAID, THIS IS A VERY DANGEROUS SITUATION REGARDLESS AND SHOUL…"~81,000 mi, complaint #1719050
  28. #28

    acceleration loss or hesitation

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "SO I HAVE A 2014 FUSION, BOUGHT PRE-OWNED CURRENTLY WITH ABOUT 16,000 MILES. I RECENTLY NOTICED THAT MY CAR WHEN ACCELERATING PAUSES TO ACCELERATE. THIS IS ESPECIALLY NOTICEABLE TRYING TO GO FROM 0-60 AS FAST AS POSSIBLE. ALSO AFTER SLOWING DOWN AND HITTING TH…"~27,000 mi, complaint #1474466
    • "THE FORD FUSION ON MULTIPLE OCCASIONS IN THE LAST 2 MONTHS HAS SUDDENLY, WITHOUT WARNING, LOST FULL THROTTLE POWER WHILE DRIVING (RADIO REMAINS ON), I.E., GAS STOPS FLOWING INTO ENGINE DESPITE ATTEMPTING ACCELERATION, AND THE CAR WILL ON ITS OWN COME TO A STOP…"~50,000 mi, complaint #1432118
    • "PURCHASED THE CAR USED, WITH 77,600 MILES ON IT. AFTER OWNING IT A COUPLE DAYS, STARTED NOTICING AN ISSUE. WHEN PRESSING GAS TO GO, THE CAR HESITATES AND WILL NOT ACCELERATE. FEELS LIKE THE CAR IS GOING TO STALL, SHAKES A BIT. WE TOOK IT TO A FORD DEALER, W…"~77,600 mi, complaint #1587761
    • "CAR HAS LIMITED POWER AND ACCELERATION. HESITATES WHEN ACCELERATING. WHEN CLIMBING A HILL, TRANSMISSION WONT DOWNSHIFT PROPERLY. WHEN MANEUVERING "S" CURVES YOU CAN FEEL RESISTANCE IN THE STEERING. THERE IS A WRENCH LIGHT FOR THE RESTRAINT SYSTEM THAT CANT BE…"~111,000 mi, complaint #1596142
  29. #29

    power windows and locks

    6 unsafe, 1 annoyance

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "WHILE DRIVING, I ATTEMPTED TO LOWER THE REAR RIGHT WINDOW. I FELT THE POWER GOING TO THE WINDOW, BUT THE WINDOW DID NOT LOWER. I ATTEMPTED TO LOWER WINDOW AGAIN, BUT THEN THERE WAS NO POWER FELT. FORTUNATELY THERE IS NO URGENT NEED TO LOWER THE WINDOW DURING T…"~2,000 mi, complaint #1030055
    • "I TRIED ENTERING MY CAR AFTER CHURCH AND THE WINDOWS WOULD NOT GO DOWN, RADIO WOULD NOT TURN ON, LOCKS WOULD NOT WORK (CAR WAS JUST UNLOCKED EVEN THOUGH I USED MY KEY PRIOR TO LOCK IT), AND THE AIR/HEAT CONTROLS WOULD NOT WORK. THE LAST COUPLE OF DAYS IN MICHI…"~50,900 mi, complaint #1384130
    • "2014 FORD FUSION SE, THE TRUNK WILL OPEN ITS' OWN, USUALLY WHEN I UNLOCK THE VEHICLE VIA THE INTEGRATED KEYPAD AND, OCCASIONALLY WHEN USING THE KEY FOB REMOTE. THE VEHICLE HAS ALSO POPPED THE TRUNK WHILE UNATTENDED, WHILE NO EFFORT TO UNLOCK THE TRUNK WAS BEIN…"~80,000 mi, complaint #1376084
    • "THE POWER WINDOWS ALL QUIT WORKING AT THE SAME TIME. AFTER A FEW WEEKS THE PASSENGER FRONT WINDOW STARTED WORKING. I TOOK THE CAR IN FOR A RECALL, AT THAT TIME I ASKED THEM TO CHECK THE WINDOWS AS WELL AS THE LOCKS. THE ONLY WAY TO LOCK THE CAR WAS THE KEY FOB…"~109,000 mi, complaint #1731691
  30. #30

    tire failure

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "I HAVE A 2014 FORD FUSION THAT COMES WITH CONTINENTAL TIRES. IN THE 14 MONTHS I HAVE OWNED THE CAR , I HAVE HAD 2 TIRES BLOW OUT. PRIOR TO THIS CAR I NEVER HAD A FLAT TIRE, NOW I'VE HAD 2 . THE FIRST BLOWOUT WAS AT 1000 MILES AND THE SECOND TIRE BLEW OUT AT 8…"~1,100 mi, complaint #1170923
    • "2014 FORD FUSION CONTINENTAL CONTI PRO CONTACT TIRE BULGE IN SIDE WALL. PICTURES AVAILABLE OF TIRE AND RIM DOT # A318 47 RB. 235/40R19 BROUGHT VEHICLE TO DEALER BURDICK FORD CENTRAL SQUARE NY. AND CALLED FORD MOTOR COMPANY BOTH SAID THEY COULD DO NOTHING…"~21,950 mi, complaint #1277285
    • "FROM 3/15 T0 11/15 3 OF MY 4 ORIGINAL TIRES(SIDE WALLS)WHICH ARE MICHELIN GREEN RADIAL X,SIZE 235/50 R17 96H RUPTURED WHILE DRIVING.THE RANGE OF MILES WHEN THIS HAPPENED WAS FROM ABOUT 14000 TO ABOUT 23000 FAR BELOW ANY LIFE EXPECTANCY.TTHE FIRST 2 TIRE FAILU…"~23,600 mi, complaint #1238283
    • "TIRES WEAR OUT PREMATURELY AT 20-25K MILES IN MY CASE EVERY 10-12 MONTHS. TIRES HAVE BEEN REPLACED EVERY 10-12 MONTHS SINCE CAR WAS NEW. THIS IS NOT NORMAL BY ANY MEANS. SOMEONE IS GOING TO HAVE A BLOWOUT DUE TO THE EXTREMELY FAST WEAR ON THE TIRES. THIS COULD…"~85,000 mi, complaint #1436444
  31. #31

    ac compressor and refrigerant

    2 unsafe, 3 broken, 1 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "TOOK MY CAR OUT OF TOWN DIDN'T HAVE ANY PROBLEMS ON THE WAY, SMOOTH RIDE. THE NEXT DAY I NOTICED MY A/C WENT OUT IN MY CAR AND WAS BLOWING HOT AIR, I THOUGHT I JUST NEEDED TO RECHARGE MY AIR. ONCE WE POPPED THE HOOD TO RECHARGE WE NOTICED SOMETHING TOWARDS THE…"~540 mi, complaint #1380367
    • "OUR AC QUIT WORKING THE DAY AFTER RETURNING FROM A SMALL TRIP. WE TOOK IT IN UNDER WARRANTY AND FIND OUT THE CLUTCH ASSEMBLY HAS BROKEN OFF AND IS MISSING FROM THE AC COMPRESSOR THE IS ON BACK ORDER AND WE ARE TOLD IT IS SAFE TO DRIVE BUT IT IS MAKING A LOT OF…"~30,975 mi, complaint #1222152
    • "MY FUSION A/C CLUTCH BOLT CAME OUT AND THE CLUTCH WHEEL CAME OFF. I WAS DRIVING AT THE TIME AND IT ALL BOUNCED UNDER MY CAR. THE A/C DOES NOT WORK NOW. THIS SHOULD BE A RECALL ISSUE BECAUSE IT SHOULD NEVER HAVE COME LOOSE TO FALL OFF."~55,000 mi, complaint #1511648
    • "AIR CONDITIONING CLUTCH BROKE OFF THE COMPRESSOR. SINCE THE CAR IS ONLY 4 YEARS OLD, I DON'T THINK IT SHOULD HAVE HAPPENED. HAS THIS HAPPENED TO OTHER CARS THAT ARE LESS THAN 5 YEARS OLD? THE SYSTEM WORKED ONE DAY AND NOT THE NEXT. ONLY RECORD I HAVE I…"~79,000 mi, complaint #1512642
    • "THE AC CLUTCH FELL OUT OF MY CAR WHILE DRIVING DOWN THE ROAD CAUSING THE AC TO GO OUT. MECHANIC ADVISED THAT THE BOLT THAT WAS 'HOLDING' THIS PART IN WAS STILL THERE BUT CLUTCH WAS MISSING AND TORE THE BELT. SOUNDS LIKE A DEFECT."~150,000 mi, complaint #1649363
  32. #32

    alignment and pull

    6 unsafe

    6
    incidents

    Commonly reported, insufficient mileage data - n=13, median 5,000 mi, no reliable range below 25 reports.

    • "OUR 2014 FORD FUSION HAS ALWAYS HAD AN OFF BALANCE FEEL WHEN DRIVING IT. IT FEELS LIKE THE WHEELS ON THE BACK END ARE SERIOUSLY OUT OF BALANCE, ALIGNMENT AND FEELS LIKE IT ALL OF A SUDDEN WILL PULL TO ONE SIDE WHEN DRIVING OVER 55 MPH. KEEPS EATING TIRES.…"~1,200 mi, complaint #1440301
    • "DIFFICULT TO CONTROL AT HIGHWAY SPEEDS; THE CAR SEEMS TO WOBBLE/OVER CORRECT FREQUENTLY. THE CAR IS DIFFICULT TO KEEP BETWEEN THE LINES WHEN IT ENCOUNTERS EVEN MINOR BUMPS IN THE ROAD. I'VE BROUGHT THESE CONCERNS TO FORD AND HAVE BEEN MET WITH HIGHLY ANTAGONIS…"~5,000 mi, complaint #1225252
    • "MY TIRES CONSTANTLY SEEM LIKE THEY SLIDE WHEN THE ROADS ARE MOIST, ALTHOUGH I HAVE TAKEN THE CAR TO THE DEALERSHIP AND THEY SAY THE TREAD ON THE TIRES IS FINE. ON THURSDAY, MARCH 9, 2018 I WAS COMING INTO WORK AND THERE WAS A LIGHT LAYER OF SNOW ON THE GROUND…"~79,221 mi, complaint #1453324
    • "MY CAR CONTINUES TO SHIMMY AND SWAY WHEN DRIVING AT SPEEDS OVER 40 MPH AS IF I NEED AN ALIGNMENT. I HAVE CHANGED THE SWAY BAR LINKS, WHEEL BEARINGS HAD AN ALIGMENT AND PURCHASED NEW TIRES. EVERY THING DONE WAS RECOMMENDED BY JBA GLENBURNIE, WHERE I PURCHASED T…"~89,000 mi, complaint #1649760
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL WOULD PULL TO THE RIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (SONIA'S AUTO SALES, [REDACTED ADDRESS], WORCESTER, MA 01604, […"~91,000 mi, complaint #1466730
  33. #33

    interior trim

    5 unsafe, 1 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "THE INTERIOR OF THE CAR HAS A TOXIC SMELL FROM THE CARPET CAUSING OCCUPANTS TO HAVE MIGRAINE. THE DEALERSHIP STEAMED THE CARPET AND IT IS SAME IF NOT WORSE, I JUST DON'T BELIEVE IT IS SAFE FOR LONG TRIPS ESPECIALLY IN COLD WEATHER WHEN OPENING THE WINDOWS IS F…"~644 mi, complaint #1034142
    • "HEADLINER IS FALLING DOWN AND BLOCKING DRIVER'S VIEW OUT THE REAR WINDOW. CAR HAD 3 ATTEMPTS AT A REPAIR, INCLUDING A "ROBUST" REPAIR BY FORD ENGINEERS, HOWEVER THE PROBLEM PERSISTS AND IS A SAFETY CONCERN. DEALERSHIP ADVISED THAT FORD IS UNWILLING TO REPLAC…"~16,927 mi, complaint #1117915
    • "INTERIOR HAS EXTREMELY STRONG MOLD/MILDEW SMELL. PRIOR MODEL YEAR HAD A TSB POSTED FOR FAULTY AC DUCT WORK/MATERIALS. *TR"~19,000 mi, complaint #1097307
    • "A PIECE OF WINDOW MOLDING DISINTEGRATED . AND ALLOWED WATER TO PERMEATE THE INSULATION IN THE DASH AS WELL AS THE REST OF THE CAR. THIS WAS NOT APPARENT UNTIL AN ODOR WAS DETECTED. NEITHER FORD OR THE DEALER WILL OFFER ANY COMPENSATION. THE COST FOR REPAIRS…"~36,000 mi, complaint #1565375
    • "HEADLINER FALLING. THE HEADLINER IS FALLING AT THE EDGE OF THE DOORS AND ALL AROUND THE SUNROOF. IT SAGGED SO BADLY BEHIND THE SUNROOF THAT IT DETACHED FROM THE ROOF AND WAS BLOCKING MY REAR VIEW IN THE MIRROR. WORRIED THAT IT COULD FALL AWAY FROM ROOF COMP…"~40,000 mi, complaint #1367060
  34. #34

    lighting exterior

    5 unsafe, 1 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE LOW BEAM BECAME ABNORMALLY DIM CAUSING THE VISIBILITY TO BECOME POOR FROM A DISTANCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED…"~1,000 mi, complaint #1149963
    • "I WENT TO MY DEALERSHIP IN MEXICO COMPLAINING ABOUT THE AUTOLAMP FUNCTION, THE AUTOLAMP IS EXPECTED FROM THE CUSTOMER TO AVOID DISTRACTION WHILE DRIVING AND CONDITIONS LIKE TUNNELS ARE AHEAD IT SHOULD TURN ON THE LIGHTS AS YOU ENTER OR A COUPLE OF SECONDS LATE…"~2,000 mi, complaint #1075132
    • "THE HEADLIGHTS DO NOT PROVIDE ADEQUATE LIGHTING AT NIGHT. WHEN DRIVING AT NIGHT THE LIGHTS DIM AS YOU INCREASE SPEED. I HAVE GONE TO TWO DEALERSHIPS BOTH TELLING ME THEY ARE "FINE" "NOTHING WRONG". I HAVE COMPLAINED TO FORD CORP ABOUT THIS ISSUE BUT THEY DO NO…"~5,000 mi, complaint #1371511
    • "WHEN MY RIGHT OR LEFT BLINKER IS ON, MY HEADLIGHTS FLICKER MAKING IT HARD TO SEE AT NIGHT."~112,000 mi, complaint #1573229
  35. #35

    unintended acceleration

    6 unsafe

    6
    incidents

    Commonly reported, insufficient mileage data - n=11, median 90,000 mi, no reliable range below 25 reports.

    • "PULLING INTO PARKING SPACE, ALMOST STOPPED, AND CAR LUNGED FORWARD. JUMPING CURB. LUCKILY, NO ONE WAS INJURED BUT DID DAMAGE CAR. TWO DAYS LATER, THE SAME THING HAPPENED. FORD HAD THE CAR FOR A WHOLE WEEK AND SAID THEY COULDN'T FIND A THING WRONG WITH IT.…"~2,000 mi, complaint #1172191
    • "DRIVING DOWN THE ROAD AROUND 35-40 MPH COMING UP TO A LIGHT, THE VEHICLE STARTED TO ACCELERATE BY ITSELF, HAD TO HIT THE BRAKES, THANKFULLY IT STOPPED. MY WIFE WAS DRIVING AND WAS NOT USING CRUISE CONTROL. THE WEATHER OUTSIDE WAS COLD. THIS IS THE FIRST TIME T…"~10,316 mi, complaint #1149129
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE STOPPED AT A STOP SIGN, THE VEHICLE REVVED AND ACCELERATED FORWARD WITHOUT WARNING. THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE CONTACT TURNED OFF THE VEHICLE. THERE WAS NO BODY DAMAG…"~31,000 mi, complaint #1284417
    • "I WAS INVOLVED IN A MAJOR COLLISION ON THURSDAY 8/27 AT APPROXIMATELY 3:30PM. WHILE APPROACHING THE INTERSECTION TO MAKE A RIGHT TURN, I REMOVED MY FOOT FROM THE GAS AND ATTEMPTED TO BRAKE, BUT RATHER THAN SLOW DOWN, MY CAR ACCELERATED. WHEN I PRESSED THE BRAK…"~90,000 mi, complaint #1689173
    • "I HAVE LOST ABILITY TO ACCELERATE WHILE DRIVING ON HIGHWAY AND VEHICLE WOULD NOT GO ABOVE 40 MPH ON I-20, A 70MPH ROAD SYSTEM, CAR JOLTS OR JUMPS EVEN WITHOUT FOOT ON ACCELERATOR SO THAT I HAVE NO CONTROL OVER THE CAR'S ACCELERATION. GAS GAUGE JUMPS WILDLY AND…"~93,800 mi, complaint #1595745
  36. #36

    parking brake

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "PARKING BRAKE CAME ON WITHOUT BEING TOUCHED BY THE DRIVER. LOCKED THE REAR WHEELS. VERY DANGEROUS. VEHICLE WAS TRAVELING AT LOW SPEED ON A SUBURBAN STREET, WHILE DRIVING IN A STRAIGHT LINE. AFTER THE EVENT, TOOK THE VEHICLE TO THE FORD DEALERSHIP, WHER…"~65,000 mi, complaint #1547795
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE PARKING IN A SHOPPING PLAZA PARKING LOT, THE CONTACT SHIFTED INTO PARK AND SHUT OFF THE VEHICLE. THE VEHICLE STARTED TO ROLL AWAY AND THE EMERGENCY BRAKE HAD TO BE ENGAGED TO STOP THE VEHICLE. THE CONTACT WAS NOT…"~95,000 mi, complaint #1494056
    • "The contact owns a 2014 Ford Fusion. The contact stated that when his friend placed the vehicle in the park position on an inclined parking lot, the vehicle rolled back 30 seconds after the driver exited the vehicle. The vehicle collided with another vehicle.…"~116,000 mi, complaint #1976602
  37. #37

    abs module

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "THE FIRST TIME I DROVE THIS CAR ON LESS THAN ONE INCH OF SNOW, IT SLID THROUGH TURN. I WAS DRIVING WEST ON HWY 30 AT AROUND 40 M.P.H., SLOWED AND ENTERED TURNING LANE TO TURN NORTH ONTO HWY 21. WHEN I BRAKE, CAR SLID SO I APPLIED BRAKES A LITTLE FIRMER. THE AB…"~15,500 mi, complaint #1343816
    • "STARTED CAR AND NOTICED WARNING LIGHTS FOR ABS, AIRBAG AND STABILITY CONTROL ILLUMINATED ALSO NOTED SYSTEM CHECK WARNINGS FOR SERVICE ADVANCE TRAC, CHECK REAR PARK AIR AND HILL START NOT AVAILABLE. AS I DROVE CAR I NOTICED POWER STEERING WAS NOT WORKING AS IT…"~73,500 mi, complaint #1502079
    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE TRACTION CONTROL, ABS, AIR BAG, AND VARIOUS OTHER WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE POWER STEERING FAILED AS WELL. THE DEALER (KOCOUREK FORD LINCOLN, [RE…"~85,000 mi, complaint #1481788
  38. #38

    driveshaft axle cv

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I HAD MY 2014 FORD FUSION BROUGHT TO WALMART FOR AN OIL CHANGE ON JULY 11, 2014. THE TECHNICIANS COMMENT ON THE SERVICE ORDER/RECEIPT STATED TRANSMISSION IS LEAKING. THE TECHNICIAN INVITED TO THEIR WORK AREA AND SHOWED ME THE LEAK. I CALLED THE DEALERSHIP I BO…"~8,330 mi, complaint #1093723
  39. #39

    engine turbo supercharger

    1 stranded, 3 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "I GOT MY CAR SERVICES AT 41094. THEY INSPECTED NOTHING WAS FOUND CRITICAL AT THAT TIME. THEN SUDDENLY ONE DAY DURING DRIVING ON THE STREET AT ABOUT 35 MPH THE ENGINE LIGHT TURNED ON (MILAGE ~45480). I HAVE BEEN EXPERIENCING SOME ACCELERATION LAG ISSUES LATELY…"~45,480 mi, complaint #1395026
    • "UPDATE TO NHTSA COMPLAINT # 11153163. DIAGNOSTIC ON VEHICLE HAS BEEN DONE BY AUTO NATION FORD IN SOUTH FORT WORTH TEXAS. IT WAS DETERMINED THAT THE INTERCOOLER WAS DEFECTIVE LEAKING COOLANT INTO AIR INTAKE AND INTO TURBO. THE SAME THING THAT FORD HAS RECALLS O…"~56,300 mi, complaint #1519470
    • "TURBO ON THE ECO BOOST ENGINE FAILED WITHIN 70,000 MILES RESULTING IN SIGNIFICANT LOSS OF POWER"~70,000 mi, complaint #1602968
    • "ECOBOOST ENGINE FAILURE WHILE DRIVING. SMOKE WAS POURING OUT, COMPLETE POWER LOSS DURING DRIVE ON CITY STREET. FORD REFUSAL TO ACKNOWLEDGE ANY PROBLEM WITH ECOBOOST ENGINE. OUR ECOBOOST ENGINE CRACKED AND FAILED. OUR VIN NOT INCLUDED IN THE ECOBOOST RECALL. WE…"~80,000 mi, complaint #1530700
  40. #40

    hv system fault reduced power

    4 unsafe

    4
    incidents

    Commonly reported, insufficient mileage data - n=10, median 56,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING 50 MPH, THE CONTACT'S VEHICLE DECELERATED ON THE HIGHWAY AND LOST POWER. THE FAILURE RECURRED SEVERAL TIMES. A MESSAGE INDICATING "POWER SERVICES OPERATE" WAS DISPLAYED. THE VEHICLE WAS TOWED TO MAHWAH FOR…"~8,050 mi, complaint #1541514
    • "I AVOIDED ANOTHER VEHICLE THAT CUT ME OFF ON THE EXPRESSWAY BY HONKING THE HORN, SLAMMING ON THE BRAKES AND QUICKLY CHANGING LANES. AS SOON AS I MANEUVERED INTO AN EMPTY LANE, MY VEHICLES INSTRUMENT PANEL WENT DARK, THE HORN STOPPED SOUNDING, ALL GAUGES WENT T…"~15,800 mi, complaint #1148818
    • "THE VEHICLE WAS SITTING ABOUT 24 HOURS AND I GO TO GET IN IT TO GO TO WORK AND IT DOESN'T IMMEDIATELY START LIKE IT NORMALLY DOES, ONCE IT STARTED THE SERVICE BRAKE LIGHT WAS NOW ON ALONG WITH THE MAINTENANCE WRENCH AND MY BRAKES WERE PRACTICALLY NON EXISTENT…"~56,000 mi, complaint #1592111
    • "VEHICLE WILL GO INTO SAFE MODE WHILE DRIVING AND WILL FORCE YOU TO PULL OVER AND SHUT DOWN VEHICLE REGARDLESS OF LOCATION, TRAFFIC, OR DRIVING CONDITION. WHEN YOU SHUT OFF CAR, YOU WAIT A FEW MINUTES, RESTART CAR AND THEN CAR DRIVES NORMAL AGAIN, UNTIL IT HAP…"~128,000 mi, complaint #1559957
  41. #41

    key fob and immobilizer

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "THIS VEHICLE HAS A PROXIMITY STARTING SYSTEM. NO INSERTION OF A KEY IS NEEDED TO START THE CAR. THE CAR IS SUPPOSED TO RECOGNIZE THE ELECTRONIC KEY TO YOUR VEHICLE. AFTER SHOPPING I CAME OUT GOT INTO MY CAR AND PUSHED THE START BUTTON WITH MY KEY FOB IN MY POC…"~540 mi, complaint #1118141
    • "My car when it is parked it will randomly pop the trunk. A lot of issues I’m seeing is ford fusions 2014 and up! Few of my friends are having the same issues especially with keyless entry pad it’s causing issues from water damage or heat causing the car to to…"~153,641 mi, complaint #2009782
  42. #42

    suspension arms and bushings

    1 stranded, 3 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "FRIDAY, NOVEMBER 14, 2014, I WAS GOING BETWEEN 25 AND 35 MILES PER HOUR WHEN I SIDE SWIPED A CURB ON THE DRIVER'S SIDE. THE CONTROL ARM ON THE FRONT DRIVERS? SIDE BROKE INTO. THERE WAS A ABOUT A SIX (6) INCH ABRASION ON THE FRONT LEFT WHEEL EDGE AND THE TIRE A…"~21,600 mi, complaint #1132016
    • "BALL JOINT/FRONT LEFT LOWER CONTROL ARM DEFECT @ 51,000 MILES CAUSED VEHICLE TO FAIL STATE INSPECTION. CONFIRMED BY INDEPENDENT MECHANIC AND FORD DEALER. POTENTIALLY DANGEROUS DEFECT IN STATES WHERE THERE IS NO ANNUAL INSPECTION REQUIREMENT. REPLACEMENT PART I…"~51,000 mi, complaint #1257088
    • "The contact owns a 2014 Ford Fusion. The contact stated that while the vehicle was parked and being inspected, the mechanic observed that the sway bar was not properly bolted. The vehicle was diagnosed by a dealer. The vehicle was not repaired. The manufacture…"~130,129 mi, complaint #1922879
  43. #43

    brake booster

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "VACUUM PUMP FAILED WITHOUT ANY WARNING. THIS CAUSED LOSS OF POWER BRAKES. NEARLY CRASHED AT INTERSECTION AS I WAS FORCED TO GO THROUGH A RED LIGHT BECAUSE OF THE LOSS OF BRAKES. UPON DISASSEMBLY OF VACUUM PUMP I FOUND THAT THE DRIVER FOR THE VACUUM PUMP WAS…"~93,000 mi, complaint #1477561
  44. #44

    ev charging system

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I CURRENTLY HAVE A SAFETY RECALL FOR A FAILED THERMISTOR ON MY CHARGING CABLE FOR MY 2014 FORD FUSION ENERGI PLUGIN HYBRID. SAFETY RECALL STATES THAT THERE IS A CHANCE OF FIRE WHEN PLUGGING IN THE CAR TO MY HOME OUTLET USING THE CHARGING CABLE THAT COMES WITH…"complaint #1552106
    • "The charger for the plug-in hybrid component of the vehicle started a fire that damaged my property and vehicle. Ford failed to provide a replacement of the recalled charger, including when vehicle was at dealerships, despite my request at the time. Had I not…"complaint #1764744
    • "The charger for this car has a recall on it. Mine melted before the recall was put in place. I threw what was left of it away. For the recall, 2 dealers have now told me that I have to have the old one in order to get a new one. I also tried contacting Ford…"complaint #1804656
  45. #45

    fuel injector

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "THE O2 SENSOR HAS BURNT OUT, & HAS BEEN BURNT OUT FOR A WHILE. AFTER REFUELING AT ANY GAS STATION THE VEHICLE WILL NOT START UP IMMEDIATELY AFTER THE KEY IS TURNED. IT TAKES SEVERAL ATTEMPTS TO GET THE ENGINE TO RECIEVE FUEL & TO TURN OVER, AND EVEN THEN IT ST…"~59,000 mi, complaint #1365545
    • "FUEL INJECTOR STUCK OPEN CAUSING RAW FUEL TO GO INTO PISTONS ONLY 68K "~68,000 mi, complaint #1535634
    • "WHILE IN MOTION, MY 2014 FORD FUSION ABRUPTLY STOPPED ACCELERATING. THE VEHICLE DID NOT TURN OFF. THE VEHICLE WAS ABLE TO DRIVE FOR A FEW SECONDS (AROUND 20 SECONDS) AFTER DRIVING OUT OF THE PARKING SPACE, AND AFTERWARDS IT STOPPED ACCELERATING. THIS HAPPENED…"~80,000 mi, complaint #1510280
  46. #46

    mirror

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I TOOK MY CAR IN TO FORD FOR SERVICE ON DECEMBER 23, 2015. IT RECEIVED ALL GOOD MARKS INCLUDING NO SAFETY ISSUES. ON DECEMBER 26, 2015 I PARKED MY CAR AND WENT SHOPPING. WHEN I RETURNED, MY LEFT MIRROR WAS OUT OF THE PROGRAMMED POSITION. ONCE I STARTED THE CA…"~70,000 mi, complaint #1253318
    • "The contact owns a 2014 Ford Fusion. The contact stated that upon driving after the vehicle had been exposed to rain or water at the carwash, the side mirrors would readjust unintendedly while driving. The contact stated that while driving 75 MPH and changing…"~118,000 mi, complaint #1856797
  47. #47

    noise or vibration unspecified

    1 unsafe, 2 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE MADE A GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE TOWNE FORD OF REDWOOD CITY DEALER, LOCATED AT: 1601 EL CAMINO REAL, REDWOOD CITY, CA 94063, WHERE THE TECHNICIAN WAS UNABLE TO DUPL…"~18,213 mi, complaint #1687762
    • "WE LIVE IN NV AND PURCHASED OUR 2014 FORD FUSION ON 2/29/16 (WAS CORPORATE FLEET VEHICLE WITH LESS THAN 20K MILEAGE AND STILL HAVE MFG. WARRANTY COVERAGE). WE ARE STARTING TO EXPERIENCE SOME WARM DAYS WHERE WE TURNED THE AIR CONDITIONER ON, AND WE HEAR A GURG…"~19,910 mi, complaint #1269863
  48. #48

    seat mechanism

    2 unsafe, 1 broken

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "INSIDE THE REAR PASSENGER SIDE SEAT BELT BROKE. A PIECE OF PLASTIC AND SPRING CAME OUT, IT WAS LIKE IT CAUGHT ON SOMETHING AND JUST FELL OUT. IT HAPPENED WHILE I WAS PULLING THE HARNESS OUT OF THE LATCH. VERY LITTLE PRESSURE WAS ON IT WHEN IT BROKE. IT APPEARS…"~22,150 mi, complaint #1221449
    • "THE DRIVERS SIDE POWER SEAT MOTOR HAS FAILED RENDERING THE SEAT UNMOVABLE, SEEING AS HOW THE SEAT AUTOMATICALLY MOVES ALL THE WAY BACK, ITS IMPOSSIBLE TO REACH THE PETALS. THE LOCAL DEALERSHIP IS AWARE OF THIS AND IT'S A SERIOUS SAFETY ISSUE THAT NEEDS FIXED.…"~68,000 mi, complaint #1499884
    • "The contact owns a 2014 Ford Fusion. The contact stated that while the vehicle was parked and attempting to place the rear driver’s side and center seat in the upright position, the seats failed to move. The contact removed the bottom half of the seat bracket…"~70,000 mi, complaint #1756969
  49. #49

    adas collision warning

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "FORWARD COLLISION WARNING.THIS SYSTEM IS SUPPOSED TO WARN YOU THAT THE CAR IS STOPPED AT A LIGHT AND YOU APPROACHES CAR OR IF HE PULLS IN FRONT OF YOU SLOWS DOWN QUICK TO GIVE YOU SUFFICIENT TIME TO STOP.ON MY CAR YOU HAVE TO BE 10 FEET FROM THE OTHER CAR OR A…"~1,792 mi, complaint #1086027
  50. #50

    corrosion and rust

    2 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. UPON INSPECTION OF THE VEHICLE BY AN INDEPENDENT MECHANIC, IT WAS DISCOVERED THAT THE FRONT HOOD WAS RUSTING. THE CONTACT CALLED CAPITAL FORD LINCOLN OF ROCKY MOUNT ([REDACTED ADDRESS], ROCKY MOUNT, NC 27804, [REDACTED…"~95,000 mi, complaint #1583567
  51. #51

    engine oil consumption

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE VEHICLE WAS BEING INSPECTED AT MEEGAN FORD ([REDACTED ADDRESS] RTE 119, CONNELLSVILLE, PA 15425, [REDACTED PHONE]), A HUGE OIL LEAK WAS FOUND. THE DEALER PLACED DYE IN THE VEHICLE TO DETERMINE WHERE THE OIL LE…"~51,000 mi, complaint #1550688
  52. #52

    fuel pump

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO RUSSELL BARNETT FORD OF TULLA…"~147,000 mi, complaint #1637367
  53. #53

    glass and windshield

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "FROM DATE OF PURCHASE TO 9/24/14 I NOTICED CLOUDY BLOTCHES AND STREAKS VARYING IN NUMBER AND SIZE ACCORDING TO THE DIRECTION LOOKING AND TYPE OF DAY ON THE REAR WINDOW. AT FIRST I THOUGHT THE WINDOW JUST HAD NOT BEEN CLEANED WELL. LOOKING THROUGH THE REAR VIE…"~1,000 mi, complaint #1114969
    • "REAR WINDSHIELD SHATTERED FOR NO REASON. I OPENED MY DRIVER DOOR TO START THE VEHICLE AND THEN CLOSED THE DOOR AND MY BACK WINDOW SHATTERED. *TR"~6,200 mi, complaint #1133601
  54. #54

    infotainment head unit

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2014 Ford Fusion. The contact stated while entering and starting the vehicle she noticed that the center console display screen started flashing with lines and numbers running on the screen before going completely white. The contact stated t…"~76,046 mi, complaint #1751768
  55. #55

    instrument cluster

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE INFORMATION DISPLAY ON MY 2014 FORD FUSION BLACKED OUT WHILE I WAS DRIVING IN DECEMBER, 2015. THE WARRANTY HAD EXPIRED. THE CAR HAD APPROXIMATELY 48,000 MILES WHEN THIS OCCURRED. I TOOK IT TO THE SERVICE DEPARTMENT AT THE FORD DEALER WHERE I HAD BOUGHT T…"~48,000 mi, complaint #1258281
    • "The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 14V736000 (Electrical System); however, the contact was informed by the dealer that during the reprograming of the instrument cluster, the instrument panel system…"~89,000 mi, complaint #2031765
  56. #56

    software or update

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE SYNC MY RIDE SYSTEM IN THE VEHICLE HAD BEEN ILLEGALLY HACKED AND CAUSED THE TRACTION CONTROL AND TRANSMISSION TO MALFUNCTION. ALSO, THE CONTACT INDICATED THAT THE VEHICLE FAILED TO ACCELERATE…"~32,000 mi, complaint #1378904
  57. #57

    starter

    2 stranded

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "CAR RANDOMLY LOSES COMPLETE POWER. THIS HAS HAPPENED MOSTLY WHEN STARTING FOR FIRST TIME (WHEN OFF FOR AWHILE) BUT HAS ALSO HAPPENED AT STOP SIGN/LIGHT AND EVEN WHILE IN MOTION AT HIGH SPEED. THERE IS A CLICKING NOISE WHEN THIS HAPPENS (RELAY CHATTER). SUBS…"~90,000 mi, complaint #1584734
  58. #58

    sunroof

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "WATER LEAK FROM THE SUNROOF, CAUSING WATER STAINS OVER THE PASSENGER VISOR DOWN, DOWN THE DOOR FRAME, INTO THE PASSENGER FLOOR. THE DEALERSHIP WAS UNABLE TO FIX OR LOCATE THE PROBLEM, LEAKS EVERY TIME IT RAINS."complaint #1609114
    • "My sunroof glass is leaking water and rusting. The rusting is so bad it’s flaking off into my hair and my eyes. Please Help me !!!"complaint #1816976
  59. #59

    suspension struts shocks

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "I HAVE 24391 MILES ON MY CAR AND I WAS TOLD I NEED NEW SHOCKS IN THE REAR OF THE VEHICLE. I HAVE NEVER REPLACED BACK SHOCKS ON A CAR WITH THAT LITTLE BIT OF MILEAGE. THIS SHOULD BE A RECALL NOW FORD WANTS ME TO PAY 435.00 FOR THIS REALLY? FIRST TIME I HAVE…"~24,391 mi, complaint #1474268
    • ""SUSPENSION KNOCK WHILE TURNING THE WHEEL; THE WHEELS STICKS DURING SHARP TURN INS TO THE LEFT AND RIGHT WHILE IN MOTION." "THE KNOCK IS ALSO HAPPENING WHILE THE CAR IS STATIONARY TURNING THE WHEELS TO EITHER SIDE LEFT OR RIGHT; THE WHEELS STICK." "AT HIGHWAY…"~31,200 mi, complaint #1346692
  60. #60

    transfer case awd

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TRANSMISSION FAILURE -TRANSFER SHAFT FAILURE CAUSED DESTRUCTION OF THE TRANSMISSION TSB-18-2328. *TR"~101,000 mi, complaint #1661874
    • "THE VEHICLE WAS IN MOTION ON THE HIGHWAY WHEN THERE WAS A CLUNK FROM THE POWERTRAIN AND THE ENGINE LIGHT AND "HAZARD DO NOT DRIVE" LIGHT CAME ON. I PULLED OVER AND HAD THE VEHICLE TOWED. THERE HAD BEEN A ODD, SORT OF HARD TO HEAR WHINING NOISE WHEN DEPRESSING…"~117,783 mi, complaint #1723117
  61. #61

    transmission cvt

    1 stranded, 1 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE VEHICLE WAS IN A PARKING LOT AND WHEN PROCEEDING TO TAKE OFF THE TRANSMISSION LOCKED UP AND WOULDN'T GO IN FORWARD OR REVERSE. HAD TO HAVE THE VEHICLE TOWED AND AFTER RESEARCHING FOUND OUT THAT FORD AND NISSAN HAD MAJOR ISSUES WITH THIS CVT TRANSMISSION A…"~101,000 mi, complaint #1741599
    • "BUSHING WITH TRANSMISSION CABLE CAME OFF, WITH IT IN GEAR, EVEN THO SHIFTED INTO PARK, ITS A KNOWN RECALL ON OTHER MODELS BUT THIS ONE IS NOT RECALLED, AND I HAD TO PAY FOR THIS TO BE FIXED. NOT RIGHT"~150,000 mi, complaint #1632554
  62. #62

    unknown

    2 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "DIDN'T RECEIVE ANYTHING ABOUT THIS PROBLEM WHATSOEVER."complaint #1629885
    • "Complaints 11617112 and 11617127 Thank you for your patience with me!"complaint #2028540
  63. #63

    adas blind spot

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "RIGHT REAR BLINDSPOT SENSOR WILL EITHER INDICATE A VEHICLE IS PRESENT WHEN THERE IS NONE OR FAIL TO INDICATE A VEHICLE IS PRESENT. THIS CREATES A SAFETY HAZARD BECAUSE THE WHOLE PURPOSE OF A BLINDSPOT SENSOR IS TO INDICATE THE PRESENCE OF A VEHICLE IN THE VISI…"complaint #1281579
  64. #64

    exhaust system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2014 Ford Fusion. The contact stated that the vehicle was taken to the dealer to be serviced. The contact stated while picking up the vehicle, the check engine warning light was illuminated. The dealer was notified of the failure. The dealer…"~132,819 mi, complaint #2003334
  65. #65

    heater core and blower

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I CAN HEAR "WATER" SLOSHING WHEN STARTING, STOPPING AND TURNING CORNER. WHEN I SLOW DOWN THE HEATER BLOWER COOLS. WHEN I STOP, THE DRIVERS SIDE COOLS MORE AND THE PASSENGER SIDE IS LIKE HAVING VENTS OPEN IN WINTER. THERE ARE NOT DUAL AIR TEMPERATURE CONTROLS.…"~39,041 mi, complaint #1362624
  66. #66

    horn

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2014 Ford Fusion. The contact stated that the horn was inoperable. Additionally, the rearview camera intermittently failed to operate while the vehicle was in reverse. The vehicle was taken to the dealer, where it was determined that the rea…"~52,000 mi, complaint #1887474
  67. #67

    phone connectivity

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "STARTING IN OCTOBER 2017, IMMEDIATELY AFTER I UPDATED THE SYNC SOFTWARE IN MY CAR, THE INTEGRATION BETWEEN MY IPHONE AND MY CAR STOPPED WORKING. PREVIOUSLY I COULD SAY "HEY, SIRI!" AND THE CAR WOULD ACTIVATE MY CAR'S MICROPHONE SO THAT THE PHONE COULD HEAR MY…"complaint #1449055
  68. #68

    torque converter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My torque converter is going out in my 2014 FORD FUSION SE and it caused me to almost get t-boned twice and hit in the rear once. I pull out of the driveway and it cuts off and won't move. No engine light was on and that's a safety hazard. The dealer is tellin…"complaint #1961592
  69. #69

    wheel bearing

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "AFTER FILL UP SLOW IN PARKING LOT HEAR WHAT SOUNDS LIKE A BAD WHEEL BEARING FROM R REAR. CHECKED OUT OTHER COMPLAINTS FOUND FORD WILL REPLACE SOME MORE EXPENSIVE MODEL FUEL TANKS NOT MINE.WAS TOLD TO LIVE WITH IT . THERE IS A SERVICE BULLETIN FROM FORD SAME Y…"complaint #1187716

NHTSA investigations

Search NHTSA's own recall and complaint database for FORD FUSION directly.