2016 CHRYSLER TOWN AND COUNTRY

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    transmission automatic

    27 stranded, 89 unsafe, 1 annoyance

    117
    incidents
    Typical range: 70,000–105,000 mi

    Median 87,500 mi, based on 112 reports (35% had no usable mileage)

    • "PER THE RECALL, THE TRANSAXLE OIL PUMP MAY EXPERIENCE A LOSS OF PRESSURE WHILE DRIVING AND WILL RESULT IN A LOSS OF POWER AND COULD CAUSE A CRASH WITHOUT WARNING. I HAVE BEEN TRYING TO GET IN TOUCH WITH THE DEALERSHIP I BOUGHT THE VAN FROM NEW(L&M MOTORS IN A…"~10,000 mi, complaint #1317043
    • "TRANSMISSION PUMP FRIED AND CAUSED THE TRANSMISSION TO NOT GET ENOUGH OXYGEN SO HAD TO GET A COMPLETELY NEW TRANSMISSION. LOOKED UP AND SEEN THEY HAD A RECALL ON OUR YEAR OF TRANSMISSION PUMP BUT ACCORDING TO THE DEALERSHIP OUR CAR WASN'T INCLUDED IN THE RECAL…"~67,000 mi, complaint #1718251
    • "TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING, A LOUD NOISE WAS HEARD COMING FROM THE ENGINE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TWO DIFFERENT INDEPENDENT MECHANICS WHO DIAGNOSED A TRANSMISSION FAILURE. THE…"~80,000 mi, complaint #1684422
    • " MY VEHICLE BROKE DOWN WHILE DRIVING DOWN A MAIN ROAD. VEHICLE STARTED STUTTERING AND STOP MOVING IN THE MIDDLE OF THE ROAD. I HAD TO BE TOWED FROM THE MIDDLE OF THE ROAD. THE MECHANIC TOLD ME IT IS THE TRANSMISSION PUMP THAT HAD SEIZED AND FAILED. HE ALSO SA…"~99,896 mi, complaint #1643448
    • "DRIVING ON CITY STREET, TRANSMISSION STARTED MAKING A WHINING NOISE AND LOST POWER. *TR"~167,300 mi, complaint #1667751
  2. #2

    power windows and locks

    75 unsafe, 6 broken, 22 annoyance

    103
    incidents
    Typical range: 49,000–76,500 mi

    Median 60,000 mi, based on 87 reports (36% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT WAS USING THE KEYLESS ENTRY, THE VEHICLE'S DOORS AND LIFTGATE FAILED TO OPEN AND CLOSE. ADDITIONALLY, THE MANUAL BUTTON HAD TO BE PUSHED FOUR TIMES BEFORE THE DOORS OPENED. THERE WERE NO…"~20,000 mi, complaint #1562075
    • "THE PASSENGERS SIDE SLIDING DOOR BUZZES WHEN UNLOCKING, LOCKING, OR OPENING THE CORD. I KNOW MANY PEOPLE WITH THE SAME PROBLEM AND CHRYSLER MUST KNOW THIS IS A PROBLEM."~45,000 mi, complaint #1686577
    • "TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR WAS STUCK IN THE LOCKED POSITION AND COULD NOT BE OPENED ELECTRONICALLY OR MANUALLY. BAKERSFIELD CHRYSLER JEEP FIAT ([REDACTED ADDRESS], BAKERSFIELD, CA 93313, [REDACTED PH…"~60,000 mi, complaint #1615423
    • "I PURCHASED A CERTIFIED PRE OWNED VEHICLE FROM RUSSEL WESTBROOK DODGE, CHRYSLER, JEEP. I HAVE DISCOVERED THAT THEY MAKE REPAIRS AND ADJUSTMENTS TO VEHICLES WITHOUT NOTATING THE SYSTEM. THIS ALSO DOES NOT ALLOW CUSTOMERS TO MAKE INFORMED DECISIONS ABOUT THEIR…"~75,000 mi, complaint #1584350
    • "WHEN EVER THE REAR LEFT SLIDING DOOR LOCKS OR UNLOCKS, THERE IS A VERY LOUD BUZZING SOUND. *TR"~150,000 mi, complaint #1669706
  3. #3

    door latch and hinge

    63 unsafe, 7 broken, 5 annoyance

    75
    incidents
    Typical range: 50,000–80,000 mi

    Median 60,000 mi, based on 39 reports (61% had no usable mileage)

    • "LOUD BUZZING NOISE COMING FROM PASSENGER SIDE SLIDING DOOR WHEN WE LOCK OR UNLOCK ANY OF THE DOORS."~34,000 mi, complaint #1679531
    • "SLIDING DOOR WILL NOT OPEN EVEN MANUALLY. LOOKED ONLINE AND MANY OTHERS WITH SAME ISSUE. ALL OTHER DOORS UNLOCK BUT THE PASSENGER SIDE SLIDING DOOR WILL NOT."~44,270 mi, complaint #1648049
    • "THE SLIDING DOOR QUIT OPENING. IT WILL NOT OPEN ELECTRONICALLY OR MANUALLY."~56,000 mi, complaint #1538911
    • "SLIDING DOOR MAKES A LOUD BUZZING NOISE WHEN I UNLOCK ANY OF THE DOORS AS WELL AS WHEN I OPEN THE BACK HATCH. SINCE I DON'T OPEN THE DOORS WHEN THE CAR IS MOVING I DON'T KNOW WHETHER OR NOT IT WOULD MAKE THE NOISE WHEN MOVING BUT IT DOES WHEN I AM NOT MOVING."~70,000 mi, complaint #1649360
    • "LEFT SIDE DOOR WOULD NOT OPEN. LOCAL DEALER IN LOCKED DOOR BUT EVERYTIME I LOCK THE DOORS, THE LOCK MAKES A VERY LOUD BUZZING NOISE."~93,000 mi, complaint #1565919
  4. #4

    engine stall or no start

    5 stranded, 25 unsafe

    30
    incidents

    Commonly reported, insufficient mileage data - n=21, median 47,000 mi, no reliable range below 25 reports.

    • "WHILE APPROACHING A RED LIGHT ON A [REDACTED ADDRESS] MY VAN MONITORS FLICKERED WENT OFF THEN BACK ON AND THE ENGINE STOPPED. I WAS ABLE TO BREAK AND COME TO A COMPLETE STOP. I PUT THE VAN IN PARK STARTED STARTED THE VAN STARTED FINE BUT WHEN I PUT THE VAN IN…"~15,000 mi, complaint #1442667
    • "WE HAD JUST TURNED INTO OUR SUBDIVISION AND ALL THE LIGHTS IN THE DASH ILLUMINATED, THE WINDSHIELD WIPERS TURNED ON AND THEN WHILE DRIVING DOWN THE ROAD THE ENGINE SHUT OFF. WE WERE TRAVELING AT A LOW SPEED SO WHEN THE VAN CAME TO A STOP WE WERE ABLE TO RESTAR…"~24,000 mi, complaint #1367992
    • "WHILE AT A STOP SIGN CAR STOPPED WORKING. IT WOULD NOT START SO WE HAD A NEW BATTERY PUT IN. THEN THE NEXT DAY WHILE DRIVING [REDACTED ADDRESS] LOST ALL ABILITY TO ACCELERATE, STEER OR BREAK. WAS ABLE TO RESTART THE CAR A FEW MOMENTS LATER AND DROVE A FEW MORE…"~55,000 mi, complaint #1573441
    • "TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 30 MPH, THE VEHICLE SEIZED. THERE WAS NO WARNING INDICATOR ILLUMINATED. IN ADDITION, ALL THE DOORS LOCKED ON THEIR OWN. THE CONTACT WAS ABLE TO RESTART THE IGNITION AND DRIVE TO HIS DESTINATI…"~80,000 mi, complaint #1633704
    • "TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT STATED THAT WHILE MOVING OFF FROM A TRAFFIC LI…"~103,000 mi, complaint #1677158
  5. #5

    seat mechanism

    18 unsafe, 1 broken, 1 annoyance

    20
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "WHILE DRIVING DOWN A NEIGHBORHOOD STREET WITH MY KIDS,I WAS 'PUNCHED' IN THE BACK OF MY HEAD BY THE SUPPLEMENTAL ACTIVE HEAD RESTRAINT ON THE DRIVERS SIDE. UPON EXAMINATION, THE PLASTIC THAT HOOKS ONTO THE HOLDING PIN SNAPPED RELEASING THE HEAD RESTRAINT."~60,821 mi, complaint #1698632
    • "ANTI-WHIPLASH HEADREST DEPLOYED SPONTANEOUSLY VEHICLE WAS UNOCCUPIED SITTING IN MY DRIVEWAY"~63,200 mi, complaint #1696780
    • "FRONT PASSENGER HEADREST POPPED OUT FOR NO REASON. THIS IS A SERIOUS, DANGEROUS, AND WELL-KNOWN ISSUE WITH CHYRSLER VEHICLES. *I HAVE A SEPARATE ISSUE FOR THIS SAME VEHICLE (LEFT CYCLINDER) THAT I SUBMITTED ON MARCH 31, 2021, TRACKING NUMBER: 11405716."~65,365 mi, complaint #1742850
    • "DRIVER SEAT HEATING MECHANISM DOES NOT WORK. RIGHT SLIDING DOOR ACTUATOR BUZZES LOUDLY."~66,576 mi, complaint #1678534
  6. #6

    engine internal

    11 unsafe, 3 annoyance

    14
    incidents

    Commonly reported, insufficient mileage data - n=12, median 77,000 mi, no reliable range below 25 reports.

    • "A TAPPING SOUND FROM MY ENGINE. APPEARS MANY OWNERS OF THIS VEHICLE TYPE AND ENGINE FOR THE 2016 ARE HAVING THE SAME PROBLEM. WHEN WILL A RECALL BE DEMANDED?"~22,000 mi, complaint #1725432
    • "VAN STARTED SHAKING AND STALLING, WITH ENGINE LIGHT ON. IT WOULD DRIVE FINE OT HIGHWAY SEEDS, BUT SHOOK BAD AND STALLED AT IDLE. I TOOK IT TO CHRYSLER REPAIR SHOP AND THEY SAID IT HAD A P0302 CODE. THAT IS A MISFIRE ON LEFT CYLINDER HEAD #2 CYLINDER. AFTE…"~72,919 mi, complaint #1539272
    • "I LOVE THE TOWN AND COUNTRY VAN, AND THIS IS MY 3TH CAR - MY 2016, I HAVE THIS CAR SINCE NEW, RIGHT NOW IT HAS 80,000 MILES AND 2 WEEKS AGO IT STARTED WITH A LIGHT TICKING NOISE IN THE ENGINE (WHEN ENGINE IS ON IN PARK OR DRIVING), AND NOW IT IS GETTING WORSE…"~80,000 mi, complaint #1676535
    • "MY VEHICLE IS JUST OVER 3 YEARS OLD AND HAS HAD REGULAR PREVENTATIVE MAINTENANCE DONE TO IT INCLUDING REGULAR OIL CHANGES. TWO WEEKS AGO THE ENGINE LIGHT CAME ON AND I IMMEDIATELY TOOK IT TO MY MECHANIC WHO HAS SERVICED THE VEHICLE SINCE I PURCHASED IT. THEY…"~100,000 mi, complaint #1589237
    • " The contact owns a 2016 Chrysler Town and Country. The contact stated while driving 65 MPH, the check engine warning light illuminated and there was a misfire in the engine. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The V…"~176,212 mi, complaint #2039584
  7. #7

    other

    4 unsafe, 7 annoyance

    11
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "THE PASSENGER SIDE SLIDING DOOR EMITS A LOUD BUZZING SOUND WHEN THE VEHICLE IS UNLOCKED. THE VOLUME IS LOUD ENOUGH THAT IT CAUSES AUDIO DISCOMFORT. RESEARCH INDICATED THAT THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS ISSUE IN THE 2016 DODGE AND CHRYSLER MINIVA…"~39,579 mi, complaint #1614091
    • "DOORS MAKING BUZZING SOUND WHEN OPENING OR UNLOCKING. NOISE JUST STARTED AFTER OWNING FOR FOUR YEARS."~48,000 mi, complaint #1674515
    • "RIGHT SIDE DOORS MAKE BUZZING NOISE UPON OPENING. THE VEHICLE IS STATIONARY WHEN THE DOORS ARE BEING OPENED. THIS STARTED WITHOUT ANY REASON THAT I COULD DETERMINE."~56,000 mi, complaint #1621223
    • "PASSENGER SIDE, 2ND ROW SEAT, DOES NOT FULLY RELEASE FROM ANCHOR TO ALLOW 3RD ROW PASSENGERS TO EXIT CAR. TOP PART OF SEAT FOLDS DOWN, BUT BOTTOM PART STAYS ANCHORED TO CAR. SEEMS LIKE CABLE ISSUE. *TR"~58,000 mi, complaint #1666788
  8. #8

    airbag system

    10 unsafe

    10
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "VEHICLE WAS PARKED ON A CITY STREET ALONG THE SIDEWALK IN FRONT OF A RESIDENCE. I PULLED OUT ONTO THE STREET WENT APPROX. 100-125FT PASSENGER SIDE AIRBAG (NOT FRONT BUT SIDE OF VAN) EXPLODED VEHICLE DIED SET THERE A FEW MINUTES TO COMPREHEND WHAT HAPPENED WAS…"~45,943 mi, complaint #1694920
    • "MY GRANDPARENTS WERE COMING HOME FROM IL MONDAY NIGHT. MY GRANDFATHER DROVE STRAIGHT OFF A TURN AND HIT THE DITCH INTO SOME TREES. IT HAD A FRONTAL/ROLL OVER. MY GRANDFATHER (DRIVER) RECEIVED FACE FRACTURES, BUSTED RIB CAGE, AND A BROKEN LEG. HE IS CURRENTLY I…"~70,000 mi, complaint #1508191
    • "WIFE WAS INVOLVED IN A TWO CAR ACCIDENT IN WHICH SHE WAS HIT HEAD ON SLIGHTLY OFF TO THE RIGHT. AIR BAGS DID NOT DEPLOY CAUSING INJURIES. CAR WAS TRAVELING AT ABOUT 30 MPH"~70,400 mi, complaint #1596058
    • "AIRBAG LIGHT WOULD LIGHT UP ON AND OFF AND THEN ALL OF SUDDEN STAYED ON SUDDENLY. TOOK THE VAN TO THE DEALERSHIP AND NOW SAYING THE PASSENGER SIDE AIRBAG WIRING HARNESS IS BAD AND NEEDS REPLACED. BUT BEFORE THE SOLID LIGHT WHEN I MOVED THE DRIVERS SIDE SEAT TH…"~74,000 mi, complaint #1623613
    • "ON 9/3/20, I WAS INVOLVED IN AN ACCIDENT WHERE THE DRIVER WHO CRASHED INTO ME RAN A RED LIGHT WHILE I WAS MAKING A LEFT HAND TURN OFF THE OFFRAMP AT SAHARA AVE. TO GO WEST IN LAS VEGAS, NV. THE ESTIMATED IMPACT FROM THE OTHER VEHICLE WAS THAT HE WAS DOING ABOU…"~180,000 mi, complaint #1694103
  9. #9

    engine head gasket

    9 unsafe

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "I WAS DRIVING MY VAN AND STARTED TO FEEL IT SHIMMYING. I PULLED INTO A PARKING LOT AND THE CHECK ENGINE LIGHT CAME ON. THE VAN IDLED ROUGH, SO I TOOK IT TO MY LOCAL CHRYSLER DEALERSHIP. THEY SAID THAT THE CODE READ AS A MISFIRE ON CYLINDER 4. THEY CHECKED MY S…"~44,000 mi, complaint #1646361
    • "THE VEHICLE HAS CYLINDER #2 MISFIRE CODE. TWO SEPARATE INDEPENDENT LOCAL MECHANICS BOTH SUGGEST THIS IS DUE TO PITTING OF THE CYLINDER HEAD MATERIAL. THEY TELL ME IT IS A COMMON PROBLEM WITH THIS ENGINE, 3.6L. I CALLED CHRYSLER AND THEY ARE NOT WILLING TO S…"~80,000 mi, complaint #1708923
    • "MY 2016 CHRYSLER TOWN AND COUNTY VAN WITH 90,000 HAD A CHECK ENGINE LIGHT COME ON AND IT HAD A ROUGH IDLE. TOOK THE THE DEALER AND THEY STATED ENGINE CYLINDER 2 AND 6 WE AT 80% BELOW OPERATING CAPACITY. I WILL HAVE TO PAY $2,700 FOR REPAIR AND REPLACEMENT OF E…"~90,000 mi, complaint #1577610
    • "WHILE AT A RED LIGHT VEHICLE BEGAN RUNNING ROUGH AND CHECK ENGINE LIGHT CAME ON DROPPED OFF AT ARIGO DODGE WEST PALM BEACH WAS TOLD MY MOTOR HAS MISFIRE ON #. 4 DEALER SHIP SAID IT HAS A CRACKED HEAD . THE VEHICLE HAS 98,000 MILES OUT OF WARRANTY NO COVERAGE…"~90,000 mi, complaint #1664039
    • "CHECK ENGINE LIGHT CAME ON AT ~95,000 FOR P0302 - MISFIRE IN CYLINDER 2 AT IDLE. THE LOCAL CHRYSLERY DEALERSHIP SERVICE DEPARTMENT DIAGNOSED IT AS LOW COMPRESSION DUE TO A VALVE ISSUE. THE FIX IS LEFT HEAD REPLACEMENT AT JUST UNDER $2700. THIS IS CLEA…"~95,000 mi, complaint #1702321
  10. #10

    engine oil consumption

    9 unsafe

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "VEHICLE STARTED LEAKING OIL LOSS OIL PRESSURE AND WAS INFORMED THAT I NEEDED AN OIL FILTER HOUSING REPLACEMENT THAT'S ON BACK ORDER 56,000 OR MORE! I HAVE TO PAY A CAR NOTE ON A VEHICLE THAT I CAN'T DRIVE BECAUSE OF A ISSUE WITH DEALERS NOT HAVING THE PARTS TO…"~97,987 mi, complaint #1735455
  11. #11

    torque converter

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "AT 61,609 MILES "THE TORQUE CONVERTER CAME APART" RUINING THE TRANSMISSION. THE VEHICLE WOULD NOT ENGAGE IN GEAR; WHEN DRIVING IT WOULD NOT STAY IN GEAR. THIS OCCURRED WITHOUT WARNING WHILE I WAS ON THE ROAD AND ALMOST CAUSED AN ACCIDENT SINCE THE VEHICLE SL…"~61,609 mi, complaint #1672423
    • "WHEN I REACH 40-50 MPH MY CAR WILL NOT SHIFT AND IT SOUNDS LIKE I AM RUNNING OVER RIDGES IN THE ROAD. TOOK IT TO DEALERSHIP AND THEY SAID I NEED TO REBUILD MY TRANSMISSION BECAUSE OF THE TORQUE CONVERTER. IT WAS NOT THROWING OUT A CODE AT ALL. QUOTED ME $2,6…"~69,000 mi, complaint #1653802
    • "THE TRANSMISSION PUMP AND CONVERTER FAILED CAUSING THE TRANSMISSION TO LOSE POWER,SLIP OUT OF GEAR,CLUNK. WHILE PULLING AWAY FROM A STOP SIGN. THE TRANSMISSION WOULD WHINE,VIBRATE, CLUNK WHEN PUT INTO A HEAVY STRAIN LIKE PULLING A STEEP HILL. THIS IS THE SAME…"~72,015 mi, complaint #1611522
    • "I WAS TRAVELING WESTBOUND ON THE PA TURNPIKE, GOING UP A HILL AT 70 MPH WITH CRUISE CONTROL ON WHEN MY VEHICLE SUDDENLY BEGAN LOSING ACCELERATION AND WOULDN'T SHIFT GEARS. THE RPM GAGE WAS GOING VERY HIGH. I QUICKLY DISABLED THE CRUISE CONTROL AND PULLED OVER…"~91,000 mi, complaint #1600600
    • "AS I WAS DRIVING DOWN THE FOUR LANE MY VAN STARTED SHAKING AT FIRST IT WAS FOR 1/2 SECOND THEN GOT MORE FREQUENT. AT FIRST IT WAS AT 50-60MPH BUT NOW AT ALL SPEEDS. THE CHECK ENGINE LIGHT CAME ON AND GAVE THE CODE FOR A LEAK THAT I WAS TOLD THAT IT WAS SO SMAL…"~114,000 mi, complaint #1734636
  12. #12

    acceleration loss or hesitation

    5 unsafe

    5
    incidents

    Commonly reported, insufficient mileage data - n=19, median 77,000 mi, no reliable range below 25 reports.

    • "VEHICLE HAS HAD REPEATED ISSUES WITH ACCELERATION AND SHIFTING GEARS SINCE PURCHASE. VEHICLE WILL NOT ACCELERATE OVER 40 MPH WHILE DRIVING AND RPMS REDLINE. IT HAS BEEN IN FOR REPAIR FOR OVER 40 DAYS SINCE MARCH 2016 AND IS CURRENTLY AT DEALERSHIP. MOST REC…"~13,000 mi, complaint #1339161
    • "TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. TH…"~35,500 mi, complaint #1317928
    • "I RENTED THE VAN. I WAS AT A STOP SIGN, WHEN CROSSING THE VAN WAS SLOW/ SLUGGISH AND I SAW A CAR COMING FROM MY LEFT SPEEDING AND I PRESSED ON THE GAS TO ACCELERATE AND THE VAN DID NOT ACCELERATE AS EXPECTED, I THOUGHT THIS WAS DUE TO MY EXPERIENCE WITH A MIN…"~49,927 mi, complaint #1604214
    • "THE VAN SLOWS TO NEARLY A CRAWL WHEN GOING UP ANY INCLINE."~67,000 mi, complaint #1597398
    • "WHILE WE ARE DRIVING THE VEHICLE WILL START TO JUMP AROUND AND WE HAVE TO TAKE OUR FOOT OF THE PEDAL. THEN WHEN WE ARE GOING UP ANY KIND OF HILL OR MOUNTAIN WE LOSS POWER AND ALMOST COME TO A COMPLETE STOP EVEN WHEN WE PRESS THE PEDAL ALL THE WAY TO THE FLOO…"~100,000 mi, complaint #1649715
  13. #13

    control module

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "ALL OF THE WARNING LIGHTS ON THE DASH CAME ON, TACHOMETER AND SPEEDOMETER CEASED TO WORK EVEN THOUGH THE MOTOR KEPT ON RUNNING. CAR WAS TOWED TO LOCAL CHRYSLER DEALER. A WEEK LATER THEY TOLD ME THE RADIO SHORTED OUT AND THIS CAUSED THE DASH LIGHTS TO MALFUNC…"~11,900 mi, complaint #1345985
    • "VEHICLE'S TIPM MODULE FAILED, CAUSING THE VEHICLE TO STALL TO A STOP ON A BUSY STREET. HAZARD LIGHTS DID NOT WORK. TRANSMISSION SHIFTER LOCKED ITSELF IN PARK. ALL CLUSTER INSTRUMENT WARNING LIGHTS WERE ON. UCONNECT SOUND SYSTEM OFF. POWER WINDOWS AND LOCKS DI…"~60,000 mi, complaint #1619044
    • "WHILE DRIVING OR SITTING STILL ALL THE INDICATOR LIGHTS JUST COME ON IF YOU WERE STARING THE VECHICLE FOR THE FIRST TIME,IF YOU TURN THE CAR OFF IT WILL NOT START BACK UP IF YOU TAKE THE KEY OUT OF THE IGNITION THE WARNING BUZZER STARTS RINGING AND THE REMOTE…"~70,000 mi, complaint #1685174
    • "DROVE CAR TO WORK. TOOK KEY OUT OF THE IGNITION, BUT VAN CONTINUED TO RUN. DISCONNECTED THE BATTERY BUT VAN'S ENGINE CONTINUED TO RUN. DROVE IT TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED AS A WIN MODULE ISSUE. CURRENTLY AT ANOTHER CHRYSLER DEALER WAITING…"~81,000 mi, complaint #1555056
  14. #14

    wiring harness

    3 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "MY WIFE WAS PARKED AT A GAS STATION 5 MILES FROM OUR HOME AND ALL OUTLETS AND LIGHTS BEGAN BILLOWING SMOKE INTO THE CABIN. THE FIRE DEPARTMENT WAS CALLED AND THEY DISCONNECTED THE BATTERY. IT HAS 30000 MILES DRIVEN. SHE HAD TO EVACUATE THE CHILDREN, AND IT WAS…"~30,000 mi, complaint #1438224
    • "EVERY TIME I UNLOCK OR OPEN MY VEHICLE DOORS THE CAR MAKES A LARGE PEEP NOISE LIKE THEIR IS A SHORT IN THE ELECTRICAL OR MAYBE A FUSE. IT SOUNDS LIKE A LOUD BUZZER NOISE LIKE FROM A BIG X OF A WRONG ANSWER ON THE SHOW FAMILY FEUD! THAT'S THE ONLY WAY I CAN EXP…"~38,000 mi, complaint #1697392
    • "TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT THE SIDE SLIDING DOORS, POWER WINDOWS, AND WINDSHIELD WIPERS FAILED TO OPERATE AS NEE…"~77,000 mi, complaint #1597129
  15. #15

    seatbelt and pretensioner

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2016 Chrysler Town and Country. The contact stated that while attempting to strap the car seat into the 3rd row seat belt, the buckle failed to attach. The contact stated that an internal piece was missing. The dealer was notified of the fai…"~113,000 mi, complaint #1844341
  16. #16

    steering electric assist

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "MY STEERING CONTROLS DO NOT WORK. THE STEERING WHEEL CONTROLS DONT WORK AND CRUISE CONTROL DOES NOT WORK. THE CONTROLS FOR THE SPEEDOMETER FOR DIGITAL USE DO NOT WORK. THERE IS ONLY 36000 MILES ON THE CAR AND THE PART TO FIX IS UNAVAILABLE. THE QUESTION IS WH…"~31,000 mi, complaint #1625922
    • "TOTAL LOSS OF POWER STEERING WHEN THE CAR HAS BEEN DRIVEN THROUGH STANDING RAINWATER AS HAPPENS DURING RAINFALL"~160,000 mi, complaint #1394068
  17. #17

    steering rack mechanical

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "WHILE DRIVING THE CAR, THE WHEEL LOCKED AND WAS UNABLE TO BREAK. HAD TO SLOW TO STOP. VEHICLE WAS BROUGHT IN TO DEALER TO REPAIR. *TR"~56,000 mi, complaint #1666790
    • "TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST POWER AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE DRIVER WAS ABLE TO RESTART THE VEHICLE IN THE MIDDLE OF TRAFFIC. THE CONTACT STATED THAT THE FAILURE…"~66,000 mi, complaint #1482536
  18. #18

    sunroof

    2 unsafe, 1 broken

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 65 MPH ON THE FREEWAY, THE SUN ROOF EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC, BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER…"~58,000 mi, complaint #1548172
    • "DRIVERS SIDE SUN VISOR WITH THE GARAGE DOOR OPENER BUILT INTO IT BROKE. THE CENTER CLASP WHICH HOLDS IT IN PLACE, HAS SPRONG. THEREFORE, IT FALLS DOWN."~77,100 mi, complaint #1508780
  19. #19

    tire failure

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I WAS DRIVING TO THE POST OFFICE AND AS I WAS GETTING CLOSE, THE VEHICLE SUDDENLY VEERED TO THE RIGHT, GOING UP ON THE CURB AND SIDEWALK, BARELY MISSED A TELEPHONE POLE, CRASHING INTO A UTILITY BOX. VEHICLE WAS TOTALED, NO INJURIES RECEIVED, AIR BAGS DID NOT D…"~20,000 mi, complaint #1589465
    • "PRIMEWELL VALERA TIRE DOT Y9H3 LEHX 4217 . EXPERIENCED FATAL SEVERE SIDEWALL TEAR (RUPTURE) WHILE DRIVING (FREEWAY) UNDER NORMAL ROAD CONDITIONS. RAPID LOSS OF TIRE PRESSURE 13LBS OR LESS AND INABILITY TO PROPERLY CONTROL AND DRIVE THE VEHICLE. THESE PARTIC…"~63,000 mi, complaint #1649228
  20. #20

    adas blind spot

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "SECOND TIME IN TWO YEARS THE BLIND SPOT MONITOR MODULE AND WIRE CONNECTION HAS CORRODED AND DESTROYED THE MODULE, TERMINALS AND CONNECTORS. IT HAPPENED DRIVING DOWN THE HIGHWAY THE WARNING BELL AND MESSAGE CAME ON SAYING IT IS NOR WORKING. WHEN EVER I DRIVE TH…"~38,000 mi, complaint #1744114
    • "THE CHRYSLER BLIND SPOT DETECTION IS FAULTY ON MARCH 30 IT BEGAN BEEPING RANDOMLY WITH MESSAGE 'BLIND SPOT DETECTION UNAVAILABLE' THIS CONTINUED FOR THE NEXT TWO WEEKS. IT WAS RANDOMLY AND PERSISTENT WHEN DRIVING. THE BEEPING WAS A CONSTANT DISTRACTION TO MY D…"~55,000 mi, complaint #1560014
  21. #21

    brake booster

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE HILL HOLDER BRAKE FEATURE DISENGAGES WHEN THE DRIVER DOOR IS OPENED. THE CAR WAS ON AN INCLINE FACING UP AT A STAND STILL. DO NOT KNOW IF THE SAME WILL HAPPEN IN THE REAR SEAT WHERE CHILDREN MAY JUMP OUT THINKING THE CAR IS STOPPED AND SECURE."~24,000 mi, complaint #1501952
    • "THE BRAKE POWER BOOSTER HAS FAILED. THE PART IS ON BACK ORDER AND THE DEALER SAYS THEY HAVE 83 ON BACKORDER AHEAD OF ME AND NO ESTIMATED TIME TO HAVE THE PART IN STOCK TO BE ABLE TO FIX IT. BECAUSE THERE IS NOT AN ACTIVE RECALL ON THIS, I AM FORCED TO CONTIN…"~77,000 mi, complaint #1600582
  22. #22

    catalytic converter

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2016 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. The vehicle was taken to be diagnosed and the contact was informed that the catalytic convertor needed to be replaced. The vehicle was no…"~134,359 mi, complaint #1757519
  23. #23

    cruise control conventional

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "AFTER ENGAGING CRUISE CONTROL, THE VAN CONTINUES TO GAIN SPEED UNTIL THE CRUISE CONTROL IS TURNED OFF."~50,000 mi, complaint #1481240
  24. #24

    noise or vibration unspecified

    2 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2016 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. No warning lights were illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or d…"~21,000 mi, complaint #1877214
    • "TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT DETECTED AN ABNORMAL BUZZING NOISE COMING FROM THE PASSENGER SIDE SLIDING DOOR, THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT DIAGNOSE…"~38,000 mi, complaint #1610335
  25. #25

    tpms

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE "SERVICE TIRE" WARNING LIGHT ACTIVATES AND THE INFORMATION CENTER DOES NOT HAVE AN AIR PRESSURE READING FOR THE RIGHT FRONT TIRE. THE WARNING ACTIVATES AFTER DRIVING FOR SOME MILES AND THEN GOES OFF WITHIN TWO MINUTES. DEALERSHIP SAYS THE SENSOR IS WORKING…"~20,000 mi, complaint #1339865
  26. #26

    ac compressor and refrigerant

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "THIS IS THE THIRD TIME THE AIR CONDITIONING HAS FAILED. THE FIRST TIME NOTHING WAS FOUND. THEY PUT IN "FREON". THE SECOND TIME THEY FOUND THAT IT WAS THE EVAPORATOR LEAKING.. WE ARE WAITING TO TAKE IT ON FOR THREE TIME. THE DEALERSHIPS HAVEN'T BEEN ALL THAT A…"complaint #1502794
  27. #27

    battery and charging

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The contact owns a 2016 Chrysler Town and Country. The contact stated that the vehicle occasionally lost motive power without warning. The contact stated that the failure occurred occasionally while driving or while idling. The contact stated that the vehicle…"complaint #1818868
  28. #28

    driveshaft axle cv

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TAKATA RECALL: I RECENTLY PURCHASED A 2016 CHRYSLER TOWN AND COUNTRY LESS THEN A YEAR AND A HALF AGO. I HAVE HAD 2 MAJOR PARTS BREAK IN MY REAR END. THE FIRST ONE WAS THE CONTROL ARM AND THE SECOND ONE WAS THE AXLE BEAM WHICH NEITHER ONE ARE COVERED UNDER WARR…"~88,000 mi, complaint #1475215
  29. #29

    engine cooling

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The oil cooler and oil filter housing unit is made of plastic becomes cracked and leaks oil and coolant. with it leaking oil and coolant the engine can seize and over heat. I have had the same problem with my 2012 Chrysler town and country with the same plasti…"complaint #1959649
  30. #30

    evap system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE REAR AC EVAPORATOR BOX DEVELOPED A LEAK AT 60,100 MILES. R-134A IS AUDIBLY HISSING FROM ABOVE TXV WHILE VEHICLE IS RUNNING WITH AC ON. VISIBLE OIL COMING FROM TXV AREA. RUBBER RECTANGULAR SEALING DEVICE AROUND THE TXV HAS ROTTED/DETERIORATED. MANUFACTU…"~60,100 mi, complaint #1497858
  31. #31

    fuel tank and lines

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE GAS LIGHT DOESNT COME ON UNTIL THE CAR IS IN RED AND ALMOST EMPTY. THE GAS LIGHT DOESNT COME ON IN ADVANCE."~70,000 mi, complaint #1643032
  32. #32

    glass and windshield

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "HELLO, I PURCHASE MY 2016 TOWN AND COUNTY AS A BRAND NEW VEHICLE. I HAD HOPES THAT THIS WOULD BE THE LAST FAMILY VEHICLE THAT I WOULD PURCHASE TO TRANSPORT MY BUSY FAMILY. HOWEVER, THE TIME THAT I HAVE USED THIS MINI VAN HAS BEEN A SERIES OF PROBLEMS. THE MA…"complaint #1697137
  33. #33

    infotainment head unit

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "UPON PLUGGING A USB CABLE INTO THE PORT ON THE CENTER CONSOLE THERE WAS A SPARK AND A LOUD POP. AFTERWARDS IF THE TEMPERATURE GOT TOO HOT INSIDE THE CABIN THE UCONNECT SYSTEM WOULD REBOOT ON IT'S OWN, REGARDLESS OF IF THE VAN WAS IN MOTION OR STATIONARY. IN AD…"~6,500 mi, complaint #1547868
  34. #34

    interior trim

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The driver's seat headrest went off. The leather front popped off from the backing. Inside you can see where there is plastic broken and we can't push the pieces back together. The pop of it going off was loud and thank goodness I wasn't driving on the highway…"complaint #2008260
  35. #35

    lighting exterior

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I have had two 2016 Town & Country’s both of which have the same issue of the automatic high beam occasionally not turning off for oncoming vehicles. I have in fact been pulled over because they failed to turn off for a Michigan state police officer. The probl…"complaint #2155662
  36. #36

    paint and clearcoat

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WHILE CLEANING VAN IN MAY 2018 THERE WERE SEVERAL PAINT BUBBLES FOUND ON THE LEADING EDGE OF THE HOOD ABOVE BOTH HEADLIGHTS. ISSUE WAS REPORTED TO FCA AMERICA AND TAKEN TO LOCAL CHRYSLER DEALER. AS OF MARCH 2019 PROBLEM REMAINS UNRESOLVED DESPITE BEING COVERED…"~37,682 mi, complaint #1549895
  37. #37

    parking brake

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My 2016 T & C was parked on an incline when about 5 minutes after I exited the vehicle, it began to roll backwards. Van was in park and off. It rolled back and hit a church sign which stopped it from going over a steep bank and into traffic on Route 29 near Gr…"complaint #2136354
  38. #38

    parking sensors

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Park assist system failed. Service Park Assist System message appeared and park assist system turned off and won't turn back on. changed sensors, module and cleaned connector still does not work."complaint #2074441
  39. #39

    starter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "OFTEN WHEN THE KEY IS TURNED IN THE IGNITION NOTHING HAPPENS. THE SAME HAPPENED IN MY DAD'S GRAND CARAVAN AND THE PROBLEM SEEMED TO HAVE BEEN A KNOWN ISSUE WITH THE IGNITION. AFTER A FEW TRIES, THE VEHICLE DOES START UP, BUT INITIALLY NOTHING HAPPENS WHEN TH…"complaint #1581098
  40. #40

    throttle and pedal

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THREE DIFFERENT TIMES THE GAS PEDAL., ON FULL ACCELERATION HAS STUCK TO THE FLOOR. LAST TIME WAS ON 31 AUGUST WHEN PULLED OUT OF THE LEE COUNTY FLORIDA VA CLINIC WHICH IS ON A CORNER AND TRAFFIC WAS DOING 15-20 MPH ABOVE THE 35 MPH LIMIT. U WAS IN LEFT LANE OF…"~13,200 mi, complaint #1498994
  41. #41

    unintended acceleration

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WHILE ACCELERATING ONTO THE FREEWAY THE GAS PEDAL WENT DOWN FARTHER THAN WAS PUSHED AND WHAT WAS A GRADUAL ACCELERATION OF ABOUT 50/55 THE VEHICLE JUMPED TO 82MPH. SEVERAL THINGS WERE TRIED TO SLOW IT DOWN WHILE MANEUVERING TO AVOID HITTING OTHER VEHICLES AN…"~96,155 mi, complaint #1682920

NHTSA investigations

Search NHTSA's own recall and complaint database for CHRYSLER TOWN AND COUNTRY directly.