2013 CHRYSLER TOWN AND COUNTRY

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    engine stall or no start

    7 stranded, 71 unsafe

    78
    incidents
    Typical range: 39,500–104,000 mi

    Median 75,000 mi, based on 125 reports (25% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 20 TO 30 MPH, THE VEHICLE DOWNSHIFTED AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO DEPRESS THE BRAKE PEDAL WHILE ATTEMPTING TO S…"~886 mi, complaint #1725639
    • "AT MULTIPLE TIMES WHEN PUTTING MY VAN INTO DRIVE IT MAKES A HARD CLUNK AND HAS BEEN MAKING A "CHIRPING" SOUND. TOOK IT TO DEALER THAT I JUST BAUGHT IT FROM. AND THEY CLAIM NOTHING IS WRONG AND COULD NOT DUPLICATE MY COMPLAINTS. ALSO HAS A VERY STRONG BURNING…"~42,000 mi, complaint #1193787
    • "WHILE DRIVING THE VAN, IT RANDOMLY STALLS AND EVERYTHING GOES DEAD ON THE CAR. THE IGNITION DOES NOT TURN OVER, IT JUST KEEPS CRANKING.AFTER A WHILE IT STARTS BACK UP AND THEN IT EVENTUALLY HAPPENS AGAIN. THIS HAPPENS AT HIGH SPEEDS AND LOW SPEED AND JUST LEA…"~85,000 mi, complaint #1531069
    • "THIS IS THE SECOND TIME THIS ISSUE HAS OCCURRED WHILE DRIVING WITH MY FAMILY. THE FIRST TIME, MY WIFE WAS TAKING A LEFT TURN AND THE VEHICLE COMPLETELY SHUT OFF. WE TOWED THE VEHICLE TO THE SHOP, AND NO CODES POPPED IN THE DIAGNOSTIC SYSTEM OR ANYTHING. THEY S…"~111,000 mi, complaint #1592095
    • "WHILE DRIVING MY CAR IT WOULD JUST STALL AT 40+ MPH AND I WOULD JUST ROLL TO THE SIDE OF THE ROAD. THIS HAS HAPPENED SEVERAL TIMES LEAVING ME STRANDED UNTIL THE ENGINE COULD BE RESTARTED 30 T0 40 MINUTES LATER. I'M WORRIED THIS COULD HAPPEN AT ANYTIME ANYWHERE…"~183,000 mi, complaint #1709525
  2. #2

    seat mechanism

    43 unsafe, 2 broken

    45
    incidents
    Typical range: 59,500–100,000 mi

    Median 81,000 mi, based on 32 reports (41% had no usable mileage)

    • "THE DRIVER-SIDE ACTIVE HEAD RESTRAINT FIRED WITHOUT PROVOCATION WHILE THE CAR WAS PARKED. IT HIT MY WIFE IN THE HEAD. THE PLASTIC PARTS INSIDE THE HEAD REST ARE BROKEN AND CHALKY, LIKE PLASTIC LEFT TO SIT IN THE SUN TOO LONG. THIS PART IS CLEARLY DEFECTIVE BUT…"~36,000 mi, complaint #1469551
    • "PASSENGER FRONT HEAD REST EXPLODED WHILE CLEANING. STATIONARY IN GARAGE. *TR"~65,000 mi, complaint #1659047
    • "WHILE GETTING OUT OF OUR VAN, THE PASSENGER SIDE ACTIVE HEAD RESTRAINT DEPLOYED. AFTER SEARCHING ONLINE, IT APPEARS THAT THIS IS AN ONGOING ISSUE WITH THE VEHICLE. FORTUNATELY, NO ONE WAS HURT BUT COULD HAVE EASILY BEEN WORSE."~82,000 mi, complaint #1606360
    • "A YEAR AGO THE FRONT OF THE HEADREST ON THE PASSENGER SEAT POPPED OUT WHILE DRIVING ON A CITY STREET. I ATTEMPTED TO PUSH IT BACK IN LATER BUT IT WOULD NOT STAY. I RECENTLY LEARNED THAT THE PIECE THAT HOLDS IT INTO PLACE WAS PLASTIC, AND IT BROKE. I AM NOW…"~100,000 mi, complaint #1611969
    • "MY 20123 CHRYSLER TOWN AND COUNTRY HAS AN ACTIVE HEAD RESTRAINT HEADREST. IT MOVES FORWARD IN AN ACCIDENT TO LESSEN THE LIKELIHOOD OF WHIPLASH. MY DRIVER'S SIDE HEADREST DEPLOYED (SNAPPED INTO THE FORWARD POSITION) WHILE THE CAR WAS PARKED AND TURNED OFF. I…"~172,000 mi, complaint #1685872
  3. #3

    control module

    7 stranded, 33 unsafe, 1 broken, 1 annoyance

    42
    incidents
    Typical range: 45,000–129,500 mi

    Median 98,000 mi, based on 44 reports (36% had no usable mileage)

    • "I HAVE A 2013 CHRYSLER TOWN AND COUNTRY VAN. IT IS SPECIALLY EQUIPPED WITH A LIFT AND HAND CONTROLS DUE TO MY BEING A DISABLED DRIVER. ON AUGUST 7. 2015, ME AND MY FAMILY WERE HEADING HOME TO WEST VIRGINIA FROM NEW YORK, AND THE VAN STALLED. WE WAITED FOR ABOU…"~1,600 mi, complaint #1213975
    • "DASH LIGHTS GOING ON AND OFF WHEN BRIGHTS ARE ON. CHIMES SOUNDING. VEHICLE HAS 44, 000 MILES ON IT. REPAIR TECH SAYS TIPM HAS TO BE REPLACED AT $1300. AT 33,000 MILES ALTERNATOR HAD TO BE REPLACED FOR SIMILAR SYMPTOMS."~44,000 mi, complaint #1398126
    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO ZEIGLER CHRYSLER DODGE JEEP RAM OF DOWNERS GROVE ([REDACTED ADDRESS],…"~93,000 mi, complaint #1629552
    • "The contact owns a 2013 Chrysler Town and Country. The contact stated that after starting the vehicle, he slightly touched the ignition key, and the vehicle shut off inadvertently. The contact stated that the failure recurred several times while driving on a b…"~115,000 mi, complaint #1926712
    • "The vehicle will be started and running and shut off. Driving down the road and all of the electrical shuts off, stops running and no gages work. You have to put the vehicle in N and restart. This is extremely dangerous as you never know when it will happen. d…"~214,289 mi, complaint #2196603
  4. #4

    other

    13 unsafe, 24 annoyance

    37
    incidents
    Typical range: 10,000–32,000 mi

    Median 19,000 mi, based on 25 reports (67% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 15 MPH DOWNHILL, THE VEHICLE STARTED SMOKING AND SLID ON A PATCH OF BLACK ICE. THE VEHICLE CRASHED INTO A PHONE POLE. THE CONTACT STATED THAT THE DRIVER AND THE PASSENGERS EXITE…"~3,000 mi, complaint #1172788
    • "RENTED A MINIVAN FROM AVIS AT SLC AIRPORT LATE JULY 2013. ON THE HIGHWAY IMMEDIATELY AFTER LEAVING THE AIRPORT MY KNEE BUMPED THE MASS OF KEYRING OBJECTS AND TURNED THE ENGINE OFF AS I WAS JUST GETTING UP TO 60MPH. I NOTICED THE VEHICLE SLOWING DOWN AND DETER…"~10,000 mi, complaint #1000914
    • "THE MICHELIN TIRES, ENERGY SAVER A/S ARE DEFECTIVE AND DRY ROTTING CAUSING A POTENTIAL BLOWOUT AND ACCIDENT. THE ACCELERATOR IS POSITIONED TOO FAR FORWARD AND THE BRAKE IS POSITIONED TOO FAR BACK, CAUSING THE FOOT TO SLIDE UNDER THE BRAKE WHEN CHANGING OVER…"~19,006 mi, complaint #1050529
    • "FOUND OUT THAT THERE WAS A RECALL PROBLEM WITH THE REAR QUARTER WINDOW VENT SWITCH. THE DEALER DISCONNECTED IT AND SAID THE PARTS WAS ON BACKORDER. WE CHECKED PERIODICALLY WHEN WE DID NOT GET A CALL FROM THE DEALER AND WAS TOLD THE PART WAS NOT AVAILABLE YET.…"~32,000 mi, complaint #1166768
    • "The contact owns a 2013 Chrysler Town and Country. The contact stated while placing the car seat in the third row and attempting to latch the seat belt, the seat belt failed to latch as needed. The dealer was contacted and recommended having a Fire Station ins…"~70,000 mi, complaint #1871911
  5. #5

    airbag system

    36 unsafe

    36
    incidents
    Typical range: 23,000–84,500 mi

    Median 40,000 mi, based on 46 reports (21% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, ANOTHER VEHICLE UNEXPECTEDLY TRAVELED INTO THE SAME LANE AND CRASHED INTO THE FRONT END OF THE VEHICLE. THE CONTACT'S VEHICLE SWERVED OFF THE ROA…"~8,700 mi, complaint #1012025
    • "MY AIRBAG LIGHT COMES ON AND OFF CONTINUALLY WHEN I AM DRIVING MY VEHICLE. THIS ISSUE HAS OCCURRED SINCE THE VEHICLE WAS PURCHASED. I BELIEVE IF THIS ISSUE CONTINUES IT MAY CAUSE THE AIRBAG NOT TO DEPLOY OR TO DEPLOY IN ERROR. THIS IS VERY CONCERNING. DEALERSH…"~25,000 mi, complaint #1433936
    • "I HAVE MAJOR ELECTRICAL ISSUES WITH MY VAN THAT INVOLVES SEVERAL COMPONENTS INCLUDING MY AIRBAGS. WHILE DRIVING DOWN THE ROAD THE WIPERS OPERATE UNCONTROLABLY SEVERAL WARNING LIGHTS COME ON INCLUDING THE AIRBAG LIGHT. THE BLIND SPOT INDICATORS AND PARK ASSIST…"~41,000 mi, complaint #1503995
    • "THE AIRBAG LIGHT ON MY 2013 TOWN & COUNTRY WILL NOT TURN OFF. AND I CANNOT DETERMINE WHAT IS CAUSING THE AIRBAG LIGHT TO TURN ON. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE AIRBAG LIGHT EITHER."~95,000 mi, complaint #1593927
    • "WHILE DRIVING STRAIGHT ON A CITY STREET AT APPROXIMATELY 45MPH, THE PASSENGER HEADREST AIRBAG DEPLOYED. THERE WAS NO COLLISION, AND I WAS NOT REAR ENDED."~137,600 mi, complaint #1711370
  6. #6

    wiring harness

    1 stranded, 24 unsafe

    25
    incidents
    Typical range: 30,000–82,500 mi

    Median 49,000 mi, based on 29 reports (34% had no usable mileage)

    • "WHILE PARKED IN MY ATTACHED GARAGE, SOME FUNCTION OF THE CAR'S ELECTRICAL SYSTEM TURNS ON AND DRAINS THE BATTERY. A BOOST/CHARGE IS REQUIRED TO ENABLE THE CAR TO START. THE CAR IS NOW IN FOR THE FIFTH TIME FOR THIS CONDITION (11,097 MILES) AND THE DEALER HAS H…"~975 mi, complaint #1071208
    • "WHILE IN MOTION ON A HIGHWAY EVERYTHING SHUT DOWN. NO SPEDOMETER, NO TV, NO WINDOWS, NO BLINKERS, NO AC,NO BRAKE LIGHTS, NO HEADLIGHTS. EVERYTHING THAT WAS ELECTRICAL WAS OFF. THE ENGINE WAS STILL RUNNING. ALL WARNING LIGHTS WERE ON THE DASH AND IT ALSO SA…"~31,000 mi, complaint #1284409
    • "TIPM FUEL RELAY WENT BAD NOT ALLOWING FUEL PUMP TO GET POWER AND START VEHICLE. DEALERSHIP DENIED ME BUYING REPAIR KIT CBWPR091AA BECAUSE MY VEHICLE HAS NOT BEEN RECALLED. THIS IS A 16 DOLLAR FIX. INSTEAD THEY TRIED SELLING A WHOLE TIPM @ $869.00. CHRYSLER NEE…"~61,000 mi, complaint #1336105
    • "FUEL PUMP RELAY INSIDE THE TIPM FAILED, CAUSING CAR TO STALL WHILE IN MOTION WITH LOSS OF POWER STEERING AND POWER BRAKES. IF THIS HAPPENED AT HIGHWAY SPEEDS IT COULD RESULT IN A CRASH. THIS IS A COMMON ISSUE AND OTHER DODGE/CHRYSLER VEHICLES HAVE BEEN RECALLE…"~86,000 mi, complaint #1698565
    • "The contact owns a 2013 Chrysler Town & Country. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that after several attempts, the vehicle started; however, the vehicle lost motive power…"~136,000 mi, complaint #2072873
  7. #7

    power windows and locks

    15 unsafe, 2 broken, 7 annoyance

    24
    incidents

    Commonly reported, insufficient mileage data - n=14, median 36,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT SMELLED A BURNING ODOR INSIDE THE VEHICLE AND NOTICED THAT THE CONTROL FOR THE REAR POWER WINDOWS MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILU…"~8,000 mi, complaint #1078712
    • "I JUST RECEIVED THE 2ND RECALL NOTICE ABOUT THE REAR QUARTER VENT WINDOW SWITCH, WHICH MAY LEAD TO A DRIVER'S DOOR FIRE. MY LOCAL CHRYSLER DEALER TELLS ME THE REPLACEMENT PART IS NOT AVAILABLE. THE PART WAS NOT AVAILABLE WHEN I CALLED IN OCTOBER. HOW…"~10,500 mi, complaint #1145875
    • "DRIVERS VILLAGE IN NEW YORK SOLD ME THIS VEHICLE WITHOUT MENTIONING THIS RECALL AND WITHOUT DISCONNECTING IT TO PREVENT A DRIVER DOOR FIRE. I RECEIVED A LETTER IN THE MAIL ABOUT THE RECALL SOON AFTER PURCHASING IT. IT WAS RECALLING THE VEHICLE FOR THE "REAR QU…"~24,500 mi, complaint #1081118
    • "PASSENGER SLIDING DOOR OPENS BY ITSELF. FINALLY HAD TO LOCK TO KEEP DOOR SHUT. VEHICLE WAS STOPPED."~73,000 mi, complaint #1461862
    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE PASSENGER'S SIDE SLIDING DOOR OPENED AND CLOSED INDEPENDENTLY WHILE THE VEHICLE WAS TURNED ON OR TURNED OFF. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED INTERMITTENTLY WIT…"~175,000 mi, complaint #1728059
  8. #8

    transmission automatic

    4 stranded, 12 unsafe

    16
    incidents

    Commonly reported, insufficient mileage data - n=14, median 63,500 mi, no reliable range below 25 reports.

    • "TRANSMISSION SLIP WHEN YOU TRY TO PARK ON AN INCLINED STREET VERY DIFFICULT TO PARK. HAD IT AT THE DEALER AND THEY KEEP TELLING ME ,THAT'S NORMAL."~24,500 mi, complaint #1636909
    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL WITHOUT WARNING. THE DEALER (ZIMMER CHRYSLER DODGE JEEP RAM, 1086 BURLINGTON PIKE, FLORENCE, KY) WAS CONTACTED; HOWEVER, THE FAI…"~55,000 mi, complaint #1480748
    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 35 MPH, THE CONTACT STATED THAT THERE WAS A HESITATION IN THE TRANSMISSION. THE VEHICLE WAS TAKEN TO AN UNKNOWN DODGE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE SERVICED…"~62,000 mi, complaint #1407087
    • "TRANSMISSION WENT OUT DUE TO FAILURE OF HYDRAULIC PUMP WITH NO PRIOR ISSUES. WELL MAINTAINED 90,000 MILES. HAPPENED WHILE TURNING LEFT 10-15MPH ON CITY STREET."~90,000 mi, complaint #1550420
    • "WHEN STARTING OUT FROM A RED LIGHT RPMS WENT UP BUT VAN DID NOT MOVE, WHINING SOUND HEARD. VAN CLUNKED INTO GEAR AND MOVED FREELY AFTER REACHING HIGHER GEARS. HOWEVER TRANSMISSION SLIPPING AT LOW GEARS WORSENED THRU OUT THE DAY. TRANSMISSION HAD TO…"~144,000 mi, complaint #1569833
  9. #9

    door latch and hinge

    14 unsafe, 1 broken

    15
    incidents

    Commonly reported, insufficient mileage data - n=11, median 72,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY MINI VAN. THE CONTACT STATED THAT WHILE THE DRIVER'S SIDE SLIDING DOOR WAS BEING OPENED, THE SENSOR FAILED AND THE DOOR CLOSED ON THE LEFT HAND OF A YOUNG PASSENGER. THE VEHICLE WAS TAKEN TO THE DEALER FOR…"~16,000 mi, complaint #1008991
    • "I WAS DRIVING DOWN THE EXPRESSWAY ON AUG 13TH AROUND 9PM WHEN SUDDENLY THE HOOD OF MY MINIVAN FLEW OPEN AND SMACKED MY WINDSHIELD. EVERYTHING WENT BLACK IN FRONT OF ME DUE TO THE WINDSHIELD SHATTERING AND THE HOOD UP AGAINST THE CAR. I WAS FORCED TO NAVIGATE…"~39,000 mi, complaint #1217541
    • "TAKATA RECALL. OUR PASSENGER SIDE SLIDING DOOR OFTEN DOESN'T LATCH SHUT AND WILL ALSO OPEN AT RANDOM SOMETIMES."~98,000 mi, complaint #1600764
    • "DRIVERS SIDE SLIDING DOOR 'DOOR AJAR' SENSED DURING WARM/HOT DAYS. WHILE DRIVING DOOR TRIES TO RE-LATCH, LIGHTS COME ON, AND CHUMMING IS HEARD CONTINUOUSLY THROUGHOUT THE DRIVE. SOMETIMES THE DOOR TRIES TO RE-LATCH WHEN JUST SITTING IN THE DRIVEWAY WITH KEYS…"~100,000 mi, complaint #1683302
    • "The contact owns a 2013 Chrysler Town and Country. The contact stated that the rear driver's side sliding door failed to open as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the fail…"~118,000 mi, complaint #1991514
  10. #10

    engine internal

    12 unsafe

    12
    incidents

    Commonly reported, insufficient mileage data - n=14, median 131,000 mi, no reliable range below 25 reports.

    • "MY ENGINE HAD A TICKING NOISE FOR A COUPLE OF DAYS WHEN I WAS AT A STOP SIGN OR RED LIGHT. I WAS GOING TO ADDRESS IT ON MY UPCOMING OIL CHANGE, BUT ON MY WAY HOME WITH MY FAMILY EARLY JANUARY, WHILE DRIVING ON A MAJOR HIGHWAY, I HAD THE VAN SHAKE VERY VIOLENTL…"~62,000 mi, complaint #1358281
    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED AND THE VEHICLE JERKED AND HESITATED DURING ACCELERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT EN…"~90,000 mi, complaint #1375433
    • "I KEEP GETTING THE SAME MISFIRE CODES 0306 0303. I'VE CHANGED COILS AND SPARKPLUGS AND STILL, THE CHECK ENGINE LIGHT STAYS ON."~135,000 mi, complaint #1617308
    • "2013 TOWN AND COUNTRY 2,4,6 CYLINDER MISFIRE CODES. THE VAN WILL SPUTTER AND STALL AT TIMES. CALLED CHRYSLER AND THE SAID IT IS NOT COVERED UNDER THE EXTEND WARRANTY OF 150K MILES. THE WARRANTY COVERS CARS BUILT UP TO JULY 31 2013. OUR CAR WAS BUILT AUGUST 22…"~140,000 mi, complaint #1665995
    • "The contact owns a 2013 Chrysler Town and Country. The contact stated while driving 40 MPH, the check engine warning light illuminated. The contact also stated that the vehicle hesitated with an engine misfire. The vehicle was taken to independent mechanic and…"~171,955 mi, complaint #2039898
  11. #11

    fuel pump

    2 stranded, 9 unsafe

    11
    incidents

    Commonly reported, insufficient mileage data - n=12, median 116,500 mi, no reliable range below 25 reports.

    • "FOR WEEKS CAR WOULD NOT START IN THE MORNINGS BEFORE WORK OR AFTER BEING PARKED FOR SEVERAL HOURS. CAR BATTERY NEEDED TO BE BOOSTED/JUMPED IN ORDER TO START, AFTER A FEW WEEKS OF THIS BATTERY DRAINED, BAD BATTERY (HAD TO PURCHASE NEW BATTERY AND TOLD THIS WAS…"~67,000 mi, complaint #1632360
    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHEN THE IGNITION WAS STARTED, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS TEMP…"~112,553 mi, complaint #1432149
    • "WHEN TRYING TO START MY VAN ALL THE DASH LIGHTS COME ON BUT THE VAN WILL NOT START AND THE ETC LIGHT COMES ON. THERE IS A CLICKING SOUND IN THE FUSE BOX AND THE BRAKE LIGHTS DO NOT LIGHT UP WHEN THE PEDAL IS PUSHED. TOOK IT TO THE MECHANIC WHO STATED THERE IS…"~113,000 mi, complaint #1628358
    • "The contact owns a 2013 Chrysler Town and Country. The contact stated while driving approximately 15 MPH uphill, the vehicle independently stopped. The vehicle was shifted into reverse(R) and the vehicle inadvertently drove forward. There were no warning light…"~120,000 mi, complaint #1821801
    • "FUEL PUMP KEEPS RUNNING AFTER KEY IS REMOVED. VAN WON'T START NO FUEL. IRATIC ENGINE KEEPS TRYING TO START WITH KEY RELEASED. NOT A CONSTANT 3 OR 4 TIMES A WEEK. STATIONARY."~156,000 mi, complaint #1731954
  12. #12

    battery and charging

    4 stranded, 4 unsafe

    8
    incidents

    Commonly reported, insufficient mileage data - n=14, median 64,500 mi, no reliable range below 25 reports.

    • "THE VEHICLE WOULD NOT START, NO LIGHTS, NO POWER, UNABLE TO UNLOCK/LOCK WITH FOB. (NOTHING WAS LEFT ON IN VEHICLE OR PLUGGED IN). FULLY CHARGED BATTERY TO 100%, DROVE NEXT TWO DAYS WITH NO PROBLEMS. BLUETOOTH STOPPED WORKING AND CONNECTING, BUTTONS FAILED TO…"~32,000 mi, complaint #1148019
    • "VAN COMPLETELY SHUT DOWN WHILE DRIVING WITH NO ADVANCE WARNING. COULD NOT EVEN PUT VAN IN NEUTRAL TO PUSH IT OFF THE ROAD. NEEDS ALTERNATOR REPLACED. VAN IS ONLY 2 1/2 YEARS OLD, LESS THAN 50,000 MILES ON IT. OTHER CHRYSLER MODELS HAVE RECALLS FOR ALTERNATOR,…"~47,000 mi, complaint #1229476
    • "I WAS DRIVING WITH MY THREE CHILDREN IN MY 2013 TOWN & COUNTRY IN SEPTEMBER 2017. WE WERE HEADED TO THE DEALERSHIP BECAUSE THE BATTERY LIGHT WAS ILLUMINATED, AND THE CAR GRADUALLY STARTED LOSING ELECTRICAL FUNCTIONS AND WOULD NOT ACCELERATE PAST FIRST GEAR. TH…"~48,000 mi, complaint #1481111
    • "I WAS DRIVING MY FAMILY HOME FROM VACATION IN FLORIDA AND WHILE WE WERE ON THE INTERSTATE IN NEW YORK MY TOWN AND COUNTRY LOST ALL POWER, ALMOST CAUSING AN ACCIDENT. THE RED BATTERY LIGHT ALONG WITH ABS, TRACTION CONTROL AND ENGINE LIGHT ALL CAME ON AND THE V…"~81,000 mi, complaint #1461178
    • "THE VANS POWER WOULD FLICKER ON AND OFF MULTIPLE TIMES. THE WINDSHIELD WIPERS WOULD TURN ON AND OFF. THE RADIO ON AND OFF. ALL DASH LIGHTS ON AND OFF. THEN DRIVING 26MPH ONE DAY IT DID THIS AND THE WHOLE ENGINE SHUT OFF WITH THE KEYS IN THE IGNITION WHILE DRIV…"~116,000 mi, complaint #1743799
  13. #13

    key fob and immobilizer

    1 stranded, 5 unsafe, 2 annoyance

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. AFTER REMOVING THE KEY FROM THE IGNITION SWITCH AND EXITING THE VEHICLE, THE ENGINE REMAINED ACTIVE. THE CONTACT HAD TO RE-INSERT THE KEY IN THE IGNITION TO SHUT OFF THE ENGINE. AFTER STOPPING THE VEHICLE,…"~26,000 mi, complaint #1164918
    • "THIS IS MY THIRD COMPLAINT OF THIS ISSUE, AND ITS 7TH OCCURRENCE. FIRST TIME AT DEALERSHIP THEY COULD NOT FIND PROBLEM, ONLY TESTED BATTERY AND SAID IT WAS GOOD AND SENT ME BACK ON MY WAY. SECOND TIME AT DEALERSHIP, THEY THINK THEY FOUND THE PROBLEM AND PUT IN…"~32,000 mi, complaint #1150509
    • "2013 CHRYSLER TOWN & COUNTRY TOURING VAN. TO OUR SURPRISE, SHORTLY AFTER OWNING THE VEHICLE IT WOULD RANDOMLY JUST SHUT OFF ALL POWER WHILE DRIVING ON THE ROAD OR EXPRESSWAY. THE FIRST TIME THIS OCCURRED WE WERE ON I-75 WHEN ALL POWER STOPPED, THE QUICKEST T…"~60,000 mi, complaint #1586296
    • "HAVING ISSUES WITH THE WIRELESS IGNITION MODULE. BUTTONS ON THE REMOTE EITHER DON'T WORK OR DON'T WORK RIGHT. ALSO ASSOCIATED BUTTONS IN THE VEHICLE, EITHER DON'T WORK OR DON'T WORK RIGHT. THERE WAS S RECALL ON THE 2008-2010 MODELS OF THESE SAME VEHICLES, FOR…"~143,000 mi, complaint #1613020
    • "WIRELESS IGNITION NOD CAR HAS PROBLEM STARTING WON'T START HAVE TO PUSH KEY IN TURN ON AND OFF JIGGLE IT AROUND TO GET STARTED PARKED. SOMETIMES ONCE STARTED WOULD TURN ENGINE OFF HAVE TO PLAY WITH IGNITION FOB AGAIN TO GET STARTED HAPPENS EVERY TIME I…"~150,000 mi, complaint #1711287
  14. #14

    brake hydraulics

    7 unsafe

    7
    incidents

    Commonly reported, insufficient mileage data - n=15, median 99,000 mi, no reliable range below 25 reports.

    • " (THE FOLLOWING IS QUOTED FROM THE DEALER WORK SHEET): "C/S WHILE DRIVING WAS PULLED OVER BY ANOTHER MOTORIST AND WAS TOLD THAT SMOKE WAS COMING FROM RIGHT REAR WHEEL AREA. HAS HEARD RUBBING NOISE FROM THIS AREA PREVIOUS TO THIS EVENT. (NOTE THAT NO ACTION WAS…"~5,252 mi, complaint #987045
    • "PULLED INTO PARKING LOT, BRAKES FELT FUNNY, MADE TURN INTO PARKING SPACE AND BRAKES FROZE, RESULTING INTO MY HITTING SIDE OF STORE BUILDING - RUSHED TO TRAUMA CENTER. BAGS DID NOT DEPLOY, GOING VERY SLOW. VERY FRIGHTENING."~7,600 mi, complaint #1228825
    • "The contact owns a 2013 Chrysler Town and Country. The contact stated while driving 30 MPH and approaching a stop sign while depressing the brake pedal the vehicle failed to stop. The contact stated no warning light was illuminated. The contact stated she bega…"~36,000 mi, complaint #1800748
    • "I'M NOT SURE WHAT EXACTLY HAPPENED, THE VEHICLE IS PENDING INVESTIGATION. I ATTEMPTED TO STOP THE VEHICLE, PRESSING THE BRAKES DOWN AS HARD AS POSSIBLE, AND THE VEHICLE WOULDN'T STOP. THE OTHER VEHICLE WAS HIT FROM BEHIND AT A LIGHT I WAS PROBABLY GOING AROUND…"~100,000 mi, complaint #1589641
    • "WHILE DRIVING VAN SHUT DOWN. ALL ELECTORAL WORKED BUT NO BRAKES OR POWER STEERING. LIKE THE KEY. WAS IN ACC NOT ON"~129,000 mi, complaint #1633861
  15. #15

    engine head gasket

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "WHILE ACCELERATING CAR SHAKES AND DOES NOT ACCELERATE PROPERLY. ENGINE LIGHT FLASHES AND DINGS AND THEN STAYS ON. MECHANIC SAYS #2 CYLINDER HEAD FAILURE. CHRYSLER NOT INCLUDING OUR PARTICULAR VEHICLE IN THE EXTENDED WARRANTY FOR THE EXACT SAME PROBLEM (I.E. #2…"~89,000 mi, complaint #1464484
    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE HESITATED WHILE TRAVELING UPHILL AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED…"~96,000 mi, complaint #1470490
    • "2013 PENSTAR V3.6 KNOWN CYLINDER HEAD ISSUES LEFT BANK IS COVERED YET RIGHT BANK FAILURE IS COMPLETELY IGNORED BY CHRYSLER - ENGINE JUMPS AND MISSES AND AFFECTS DRIVEABILITYAND SAFETY DUE TO LOSS OF POWER AND ACCELERATION - DEALERSHIP CONTACTED CHRYSLER AND TH…"~108,113 mi, complaint #1406492
    • "MY 2013 TOWN N COUNTRY VAN IS HAVING AN OVERHEATING PROBLEM AND NOW I HAVE BEEN TOLD IT HAS BLOWN HEAD GASKETS AND NEEDS A POSSIBLE NEW MOTOR. IT IS ONLY 7 YEARS OLD HOW IS THIS POSSIBLE. IT HAS NOT BEEN MISUSED. *TR"~164,000 mi, complaint #1671102
  16. #16

    seatbelt and pretensioner

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "FRONT PASSENGER SIDE HEAD REAT ANTI WHIPLASH MECHANISM DEPLOYED WHILE THE VEHICLE WAS STATIONARY, ENGINE RUNNING. I OPENED A COMPLAINT WITH DEALERSHIP BECAUSE THEY SAID IM RESPONSIBLE FOR THE COST EVEN THOUGH SERVICE MANAGER STATES IT HAPPENS ALL THE TIME. OPE…"~18,000 mi, complaint #1271132
    • "ON OR ABOUT THE DATE REPORTED IN THIS CLAIM THE VEHICLE WAS AT A STOP IN A PARKING LOT SPACE. NOTHING HAPPENED TO THE VEHICLE AND WITHOUT WARNING THE DRIVER SEAT ACTIVE HEADREST RESTRAINT, PART OF THE SAFETY SYSTEM AND DESIGNED TO MOVE UP AND TOWARDS THE HEAD…"~60,600 mi, complaint #1476989
    • "WHILE DRIVING ON A CITY STREET, THE PLASTIC BRACKET THAT HOLDS THE RETAINING ROD IN THE 'ACTIVE HEAD RESTRAINT SYSTEM' BROKE (PASSENGER SIDE), PREMATURELY RELEASING THE HEADREST. THE HEADREST CANNOT BE RESET AS INTENDED BY THE MANUFACTURER DUE TO THE NATURE OF…"~73,000 mi, complaint #1563880
    • "THIRD ROW MIDDLE SEATBELT DOES NOT ENGAGE RATCHETING LOCKING MECHANISM TO PROPERLY PROTECT PASSENGERS MAKING IT UNSAFE FOR CARSEATS AND PASSENGERS ALIKE."~81,000 mi, complaint #1609442
    • "PASSENGER SIDE ACTIVE HEADREST RESTRAINT WENT OFF UNEXPECTEDLY. VEHICLE WAS STATIONARY, ENGINE OFF. NO ONE IN VEHICLE AT THE TIME."~110,000 mi, complaint #1597647
  17. #17

    starter

    2 stranded, 5 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "THIS STARTED ABOUT 4 WEEKS AGO, APPROXIMATELY 9/10/2017. THE VEHICLE DID NOT WANT TO START. WE WERE UNDER THE IMPRESSION THAT THE BATTERY WAS DEAD. JUMPED THE CAR AND IT STARTED. AFTER THAT A COUPLE OF DAYS LATER MY WIFE SAID THAT THE VEHICLE WOULD JUST CRACK…"~62,521 mi, complaint #1410341
    • "THE WIN MODULE ON THE IGNITION FAILS CAUSING THE CAR NOT TO START, APPEARS TO BE DEAD."~65,000 mi, complaint #1539456
    • "MY 2013 CHRYSLER TOWN AND COUNTRY KEEP CUTTING OFF WHILE I WAS DRIVING EVEN ON THE HIGHWAY WHICH IS VERY DANGEROUS WITH 6 CHILDREN IN THE CAR. I TOOK IT TO THE DEALER TO DIAGNOSE THE PROBLEM NOTHING READ ON HIS MACHINE SO HE REFERRED ME TO CHRYSLER. I TOOK H…"~72,000 mi, complaint #1545905
    • "VEHICLE SHUTS OFF WHILE KEY IS IN THE RUN POSITION.THIS HAS HAPPENED MULTIPLE TIMES.THERE ARE NO SPECIAL CIRCUMSTANCES WHEN IT HAPPENS.IT MAY HAPPEN WHEN STARTING OR SHIFTING INTO GEAR.IT HAS HAPPENED WHILE DRIVING BOTH IN CITY AND COUNTRY DRIVING.WHILE DRIVIN…"~120,000 mi, complaint #1725445
    • "The contact owns a 2013 Chrysler Town & Country. The contact stated that while starting the vehicle, the "Accessory On" light illuminated, and the starter made an abnormal grinding sound. The contact stated that several attempts were needed to start the vehicl…"~144,000 mi, complaint #2027429
  18. #18

    lighting exterior

    5 unsafe, 1 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "WHILE DRIVING AT NIGHT WITH THE HEADLIGHT SWITCH IN THE AUTO POSITION, THE HEADLIGHTS SUDDENLY TURNED OFF LEAVING THE ROAD IMMEDIATELY IN FRONT DARK. SPEED OF TRAVEL AT TIME OF THE INCIDENT WAS 60 MPH. THERE WERE CARS IN FRONT AND IN THE REAR. TO AVOID A POTEN…"~9,975 mi, complaint #1160662
    • "I WAS DRIVING DOWN THE HIGHWAY AT 65 MPH AND MY LIGHTS WENT OUT. I HAD BOTH HANDS ON THE STEERING WHEEL SO I DIDN'T TOUCH ANY BUTTON. I DID HAVE THE AUTOMATIC HIGH BEAM FEATURE TURNED ON. WAS EXTREMELY SCARY AS I COULD NOT SEE ANYTHING WHEN THE LIGHTS WENT OUT…"~12,000 mi, complaint #1034615
    • "WHILE DRIVING INTO THE DARK GOING APPROXIMATELY 65 MPH IN THE ROCKY MOUNTAINS THE HEADLIGHTS AND ALL LIGHT IN THE CAR WENT OUT. IT WAS RAINING AND THE WINDSHIELD WIPERS WERE GOING. THE LIGHTS WERE ON AUTOMATIC SETTING. THE WIPER SETTING WAS ADJUSTED ON THE CO…"~48,000 mi, complaint #1108006
  19. #19

    brake pads and rotors

    4 unsafe, 1 broken

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "WHEN DRIVING IN THE MOUNTAINS OF COLORADO AND GOING DOWN A STEEP INCLINE WHEN I APPLIED THE BRAKES TO SLOW DOWN THE CAR SHUDDERED LIKE IT WAS GOING TO FALL APART, SCARED MY WIFE AND GRANDCHILDREN BADLY, AFRAID TO DRIVE IN THIS CAR NOW. APPEARS T O BE A PROBLEM…"~17,564 mi, complaint #1095387
    • "MY VAN WITH 18,000 MILES WENT IN FOR SERVICE AND I WAS TOLD THAT THE GRIND I FEEL IN MY BRAKES OF MY CHRYSLER TOWN AND COUNTRY WAS DUE TO 'WARPED' ROTORS. THE BRAKE PADS WERE FINE, BUT THE ROTORS WARPED DUE TO EXCESSIVE HEAT CREATED WHEN I USE THE BRAKES! I AM…"~18,000 mi, complaint #1090147
    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEEDS, A ROARING NOISE WAS HEARD FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE CONTACT LOOKED UNDERNEATH THE VEHICLE AND NOTICED THAT THE REAR BRAKE PADS WERE WORN, METAL T…"~30,000 mi, complaint #1385321
    • "THE INSIDE OF THE BACK ROTORS WERE SO CORRODED THAT THEY HAD TO BE REPLACED AT 38K MILES. THE ROTORS WERE SLIGHTLY WARPED AND THIS CONDITION IMPACTS THE DRIVER'S ABILITIY TO STOP THE VEHICLE UNDER NORMAL CONDITIONS. AFTER TALKING TO THE SERVICE MANAGER AND R…"~38,000 mi, complaint #1377458
    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 25 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, A GRINDING NOISE EMITTED FROM THE VEHICLE BEFORE IT CAME TO A STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN…"~45,000 mi, complaint #1159087
  20. #20

    ac compressor and refrigerant

    3 broken, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR AIR EVAPORATOR FAILED AND THE AIR CONDITIONER WAS LEAKING. THE CONTACT DISCOVERED THAT THE REAR AIR CONDITIONING UNIT FAILED AND BLEW HOT AIR. THE VEHICLE WAS TAKEN TO AN I…"~51,000 mi, complaint #1216060
    • "THE AC WENT OUT AND AFTER DIAGNOSIS THE ISSUE IS THAT THE REAR AC COIL HAS SEIZED UP AND WILL NOT RELEASE TO BE REPAIRED"~60,000 mi, complaint #1578245
    • "REAR AC EVAPORATOR ENDED UP HAVING A LEAK, NEEDED TO BE REPLACED LIKE MANY OTHER CHRYSLER TOWN & COUNTRYS AND DODGE CARAVANS OF THESE YEARS. APPARENTLY, IT'S PRETTY COMMON FOR THESE TO HAVE DAMAGE THROUGH NORMAL USE OF THE VEHICLE, CONSIDERING THE REAR EVAPOR…"~60,000 mi, complaint #1409501
  21. #21

    engine oil consumption

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "I HAVE ALREADY REPLACED THE OIL FILTER ADAPTER HOUSING AS MANY HAVE COMPLAINED ABOUT, BUT I AM STILL HAVING AN OIL LEAK JUST A FEW MONTHS LATER. NOW WHEN I DRIVE SOMETIMES THE ACCELERATOR GOES OUT SO I JUST CRUISE UNTIL IT COMES BACK ON. IT HAPPENS AT HIGHWAY…"~90,000 mi, complaint #1571867
    • "MY ENGINE LIGHT KEEPS APPEARING AFTER ALMOST 3 YEARS OF OWNING THIS VEHICLE. IT USUALLY OCCURS WHEN I TURN ON THE HEATING SYSTEM AND HAVE ALREADY BEEN IN MOTION FOR AWHILE. TYPICALLY WHILE DRIVING ON THE HIGHWAY. THE LAST OCCURRENCE WAS CITY DRIVING BUT AGAIN…"~99,000 mi, complaint #1623606
    • "THE CONTACT OWNS A 2013 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED WHILE DRIVING AT 70 MPH, THE CONTACT NOTICED THAT ALL OF THE OIL HAD LEAKED OUT OF THE VEHICLE. THE CONTACT STATED THE OIL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDEN…"~132,157 mi, complaint #1747739
  22. #22

    evap system

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "P0456 DTC FOR EVAPORATIVE EMISSIONS SYSTEM LEAK. BEEN FIXED TWICE BY REPLACING CONTROL VALVE AND CONTINUES TO OCCUR. COULD LEAD TO INCREASED EVAP EMISSIONS AND VIOLATE EPA REGULATIONS. DIAGNOSTIC TRIPS AT STARTUP WHILE STATIONARY."~60,000 mi, complaint #1338592
    • "AFTER DOING RESEARCH ONLINE I HAVE FOUND THAT MANY PEOPLE, INCLUDING MYSELF HAVE HAD THE REAR EVAPORATOR FAIL DUE TO CHRYSLER'S POOR DESIGN AND THEN ARE CHARGING UPWARDS OF $1000 TO FIX THE PROBLEM."~79,000 mi, complaint #1588258
    • "PURCHASED 2013 CHRYSLER TOWN AND COUNTRY IN JULY OF 2020 AND IT HAD A CLEAN RECORD, WAS A FORMER CARMAX VEHICLE AND MY INDEPENDENT MECHANIC REVIEWED THE VEHICLE AND DEEMED IT A GOOD PURCHASE. I HAVE SINCE CARED FOR THE VEHICLE AND IT HAS RUN WELL UNTIL RECENTL…"~89,000 mi, complaint #1739122
  23. #23

    interior trim

    2 unsafe, 2 broken

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THE PASSENGER SEAT HEAD REST HAD A PLASTIC PIECE THAT BROKE SPONTANEOUSLY INSIDE, AND THE FRONT PART OF THE HEAD REST IS POPPED OUT. I TRIED TO RESET IT USING THE MANUFACTURE'S INSTRUCTIONS, BUT SINCE THE PIECE IS BROKEN, IT WILL NOT GO BACK TOGETHER. THE VEHI…"~55,000 mi, complaint #1492055
    • "HEADREST EXPLODED WITH BROKEN PIECES SITTING IN MY DRIVEWAY. VAN WAS SITTING IN MY DRIVEWAY."~78,821 mi, complaint #1632142
    • "HEADREST FAILED, PLASTIC, HOLDING PIN BROKE AND HEADREST CAME APART. VEHICLE WAS STATIONARY."~108,000 mi, complaint #1479720
  24. #24

    throttle and pedal

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "MAY 27 I FLOORED THE ACCELERATOR TO PASS A SLOW TRUCK AT 57 MPH LET UP ON THE PEDAL BUT THE VAN CONTINUED TO ACCELERATE (THE VEHICLE HAD PREVIOUSLY HAD A TRANSMISSION SOFTWARE UPDATE SO I CHANGED THE ECON O BUTTON AND ALSO KICKED THE FOOT PEDAL) AT THIS T…"~14,560 mi, complaint #1078384
    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE AND THE INTERIOR LIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT ON A SEPARATE OCCASION THE…"~15,555 mi, complaint #1226332
    • "LIFE THREATENING SITUATION OCCURRED WHILE DRIVING OUR 2013 CHRYSLER TOWN AND COUNTRY MINIVAN. WE WERE TRAVELING ON THE NEW YORK STATE THRUWAY, UTILIZING THE CRUISE CONTROL AND AS WE ATTEMPTED TO PASS A TRACTOR TRAILER THE ACCELERATOR STUCK. MY HUSBAND WAS DR…"~41,000 mi, complaint #1075600
    • "WAS STOP FOR RED AND THE VEHICLE SUDDENLY JERKED, SCARED ME THEN STARTED DRIFTING BACKWARD TAP THE VEHICLE BEHIND ME BUT THERE WAS NO DAMAGE TO IT. *TR"~50,441 mi, complaint #1152469
  25. #25

    wiper and washer

    2 unsafe, 2 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE WINDSHIELD WIPERS AND AUTOMATIC HEADLIGHT DIMMER SWITCH FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FA…"~14,000 mi, complaint #1105074
    • "SHORTLY AFTER ENCOUNTERING A RAIN STORM, WHERE WE NEEDED CONTINUOUS WINDSHIELD WHIPPERS, ALL INTERIOR DASH LIGHTING AND GAUGE LIGHTS WERE EXTINGUISHED AND REMAIN SO FOR AN EXTENDED PERIOD OF TIME. SINCE THAT TIME, WHEN EVER THE WHIPPERS ARE IN USE FOR 3-4 MIN…"~22,500 mi, complaint #1100557
    • "MY CONSOLE STOPPED WORKING AND MY FRONT BLOWER STOPPED WORKING. THE CONSOLE FINALLY STARTED WORKING BUT THE BLOWER IS STILL GOING IN AND OUT. I HAVE 52300 MILES. THIS HAPPENED WHILE DRIVING ON THE CITY STREETS. I WAS DRIVING WITH MY CHILDREN NEXT DAY IT W…"~52,300 mi, complaint #1318156
  26. #26

    adas blind spot

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "BLIND SPOT MONITORING SYSTEM INOPERABLE. AFTER APPROX 45,000 MILES THE BLIND SPOT INDICATOR NO LONGER WORKS. DEALER CLAIMS IT IS A COMMON OCCURRENCE WITH THE REAR SENSOR BEHIND THE BUMPER AND SINCE IT IS NOT CONSIDERED A "SAFETY ISSUE" BECAUSE IT CAN BE TURN…"~45,300 mi, complaint #1359749
    • "SAFETY FEATURE BLIND SPOT MONITORING SYSTEM WON'T SHUT OFF, STARTED TO KEEP WARNING LIGHTS ON WHEN DRIVING VEHICLE AND THEY WON'T SHUT OFF."~48,500 mi, complaint #1275052
    • "WE BOUGHT THIS CAR WITH ABOUT 60,000 MILES ON IT IN 2016 AND SUDDENLY THE BLIND SPOT MONITORING SYSTEM STOPPED WORKING. IT'S SOLD AS A SAFETY FEATURE BUT THERE IS A FLAW IN THE DESIGN THAT ALLOWS RAIN, SNOW, MUD ETC TO GET INTO THE SENSOR AND CREATE MALFUNCTIO…"~75,000 mi, complaint #1364649
  27. #27

    exhaust system

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT EXHAUST FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THERE WAS AN EXHAUST LEAK AND THE EXHAUST SYSTEM NEEDED TO BE REPLACE…"~12,612 mi, complaint #1264511
    • "MY 2013 CHRYSLER TOWN & COUNTRY HAS AN EXHAUST LEAK. THE EXHAUST FUMES COME INTO THE CABIN AREA OF THE VEHICLE WHEN DRIVING. LINWOOD MOTORS IN PADUCAH, KY 42001 PHONE # [REDACTED PHONE] HAVE WORKED ON THE VEHICLE SEVERAL TIMES. THE MECHANICS AT LINWOOD MOTO…"~12,612 mi, complaint #1274139
  28. #28

    fuel tank and lines

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "I WAS DRIVING AND LOST A FULL TANK OF GAS WITHIN A HOUR, STOPPED AND NOTICE AND SMELLED GAS LEAKING FROM BOTTOM OF ENGINE. TOOK IT TO THE NEAREST DEALERSHIP AND WAS TOLD I HAD A BAD FUEL RAIL."~100,000 mi, complaint #1413100
    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OFF TO THE SHOULDER AND UPON INSPECTION, THE CONTACT'S HUSBAND DISCOV…"~140,581 mi, complaint #1717789
  29. #29

    power steering hydraulic

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "AS I WAS BACKING OUT OF A PARKING SPACE, I LOST POWER STEERING AND POWER BRAKES. STEERING WAS VERY STIFF AND BRAKES WERE HARD. IT WAS SIMILAR TO WHEN THE CAR STALLS, BUT THE CAR WAS STILL RUNNING. I PUT THE CAR IN DRIVE AND ATTEMPTED TO PULL FORWARD. STILL…"~10,266 mi, complaint #977486
    • "VEHICLE TURNS OFF WHILE DRIVING; LOSING POWER STEERING. EXTREMELY UNSAFE."~52,000 mi, complaint #1511873
  30. #30

    trunk or liftgate

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE LIFTGATE CRASHED DOWN WITHOUT WARNING. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 75,000. *TT TH…"~75,000 mi, complaint #1452229
  31. #31

    brake booster

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE BRAKES FAILED WHILE IN RUSH HOUR TRAFFIC. WHILE AT A LIGHT SEVERAL CARS BACK THE BRAKE PEDAL WENT TO THE FLOOR. AT THE LIGHT I WAS ABLE TO GO TO THE LEFT BUT NO BRAKE. I WAS ABLE TO TURN OFF THE ROAD AND INTO A CONVENIENT STORE PARKING LOT TO STOP. I H…"~82,150 mi, complaint #1496706
    • "POWER BRAKE BOOSTER HAS GONE BAD ON A 2013 VEHICLE. I HAVE SPOKEN WITH OTHER OWNERS WHO HAVE THE SAME PROBLEM. THE CURRENT RECALL #P14 - SAFETY RECALL - BRAKE BOOSTER / 2011-2014 (WD) DODGE DURANGO AND (WK) JEEP GRAND CHEROKEE, NEEDS TO BE EXPANDED TO COVER…"~105,000 mi, complaint #1230652
  32. #32

    heater core and blower

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "HVAC IS THREE ZONE AUTOMATIC CONTROL INTERMITTENTLY ALL VENTS ON DRIVER'S SIDE ONLY STARTS BLOWING IN COLD OUTSIDE AIR FIRST NOTICED WHEN DRIVING ON PENNSYLVANIA TURNPIKE IN 0 DEGREE WEATHER LEGS NUMB WITH BURNING, STINGING CHILL GLASS FOGS AND DOESN'T CLE…"~2,000 mi, complaint #968293
    • "TAKATA RECALL: THE HEATER RUNS ONE DAY AND STOP THE NEXT DAY AND THE AC ALSO WHEN THE WEATHER COLD THE WINDSHIELD WILL BECOME FOGGY, AND IT IS HARD TO KEEP DRIVING THE VEHICLE, WHICH COULD CAUSE ACCIDENT. THE TRANSMISSION SENSOR LIGHT KEEP COMING ON AND OFF O…"~150,000 mi, complaint #1545190
  33. #33

    instrument cluster

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT EXPERIENCED AN ELECTRICAL FAILURE THAT CAUSED THE INSTRUMENT PANEL GAUGES TO DISPLAY INACCURATE INFORMATION. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. CUETER CHR…"~58,000 mi, complaint #1447171
    • "DASHBOARD SCREENS SUDDENLY BLINKS AND ALL SCREENS FLASH INTERMITTENTLY WHILE DRIVING."~88,000 mi, complaint #1474645
  34. #34

    parking brake

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "VEHICLE WAS PARKED IN DRIVEWAY, WAS IN "PARK" GEAR AND HAD BEEN RUNNING FOR APPROXIMATELY 20 MINUTES. VEHICLE WAS TURNED OFF AND KEYS WERE REMOVED FROM IGNITION WHEN VEHICLE SUDDENLY STARTED TO ROLL BACKWARDS. REPORTEDLY, VEHICLE WAS RESTARTED AND BRAKING WAS…"~13,000 mi, complaint #1144975
    • "WHEN ENGAGING PARKING BRAKE, PEDAL WENT ALL THE WAY TO THE FLOOR AFTER A LOUD SNAPPING NOISE. DEALER STATED ENTIRE PARKING BRAKE ASSEMBLY NEEDED REPLACING. VEHICLE WAS PARKED ON LEVEL SURFACE OF DRIVEWAY. VEHICLE AT APPROXIMATELY 64,000 MILES."~64,000 mi, complaint #1435163
  35. #35

    steering rack mechanical

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "I DROVE MY ELDORADO EQUIPPED HANDICAP VAN (MILEAGE WAS ONLY 38K) FOR APPROXIMATELY 2 MILES WITHOUT INCIDENT. I WAS IN A PARKING LOT AND WAS PULLING AWAY FROM AN ATM AND SUDDENLY THE STEERING FELT SLOPPY OR LIKE A FLAT TIRE. I CHECKED THE TIRES AND ALL WAS FI…"~38,000 mi, complaint #1510449
    • "ON MAY 9TH 2018 WHILE DRIVING THE CAR DOWN A TWO WAY STREET NOT FAR FROM A SCHOOL ZONE IT BASICALLY LOCKED BUT THE ENGINE WAS STILL RUNNING. THE VEHICLE WAS STILL IN MOTION BUT I COULD NOT STEER BECAUSE THE WHEEL WAS LOCKED, I COULD NOT STOP BECAUSE THE BRAKE…"~83,000 mi, complaint #1467254
  36. #36

    suspension struts shocks

    2 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "FRONT STRUTS ARE NOISY AND MECHANIC SAYS THE RUBBER TOP PLATES ARE DESTROYED. THEY ARE ONLY 4 YEARS OLD AND CAR ONLY HAS 20,200 MILES ON IT. I FEEL THIS IS A PART PROBLEM FROM THE VENDOR SINCE NEW, AS NEWLY PURCHASED STRUTS FROM MONROE HAVE A LIFETIME REPLACE…"~15,000 mi, complaint #1437015
    • "WHEN I DRIVE OVER ANY TYPE OF MODERATE OR ROUGH TERRAIN, MY CAR RATTLES OR MAKES A SOUND SIMILAR TO POPPING POPCORN."~71,000 mi, complaint #1424499
  37. #37

    unintended acceleration

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "THINK TOYOTA .I WAS ACCELERATING FROM A LIGHT AND LET UP ON THE GAS BUT CAR KEPT ACCELERATING .NEXT I PUT IT IN NEUTRAL MOTOR KEPT RACING.GOT CAR STOPPED.IN THE MIDDLE OF THE ROAD. RESTARTED CAR-STILL RACEING.NEXT ATEMPTED TO PULL OVER SO PUT MY FOOT ON BRAKE…"~7,200 mi, complaint #1100452
    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE ATTEMPTING TO PARK ACROSS THE GARAGE DOOR WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE SUDDENLY VIOLENTLY ACCELERATED. THE CONTACT TURNED THE VEHICLE TO THE RIGHT BUT WAS UNAB…"~30,000 mi, complaint #1693123
  38. #38

    abs module

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WHEN I WAS DRIVING IN REVERSE AFTER MAKING A U TURN THE BRAKE LOCK UP ON ME CAUSING THE CAR TO ROLL. IT WAS SO DANGEROUS I HAD ABSOLUTELY NO CONTROL OF THE CAR. THERE ARE WORSE CASES, WHEN IM DRIVING UP A HILL IMAGINE THAT...... I JUST ROLLED DOWN THE HIIL, I…"~12,200 mi, complaint #1237696
  39. #39

    acceleration loss or hesitation

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "* My Van loses unexpected power while driving. With this happening, I am afraid to drive on the highway due to the risk of causing an accident if it loses power. Local street driving, I am afraid that someone will rear end me if it loses power. Once it los…"complaint #2016701
  40. #40

    adas collision warning

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNED A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE APPLYING PRESSURE TO HER BRAKE PEDAL TO THE PARK THE VEHICLE, THE VEHICLE BEGAN TO MOVE FORWARD ON ITS OWN AT HIGH RATE OF SPEED. THE CONTACT BEGAN PUMPING THE BRAKES TO NO A…"~90,000 mi, complaint #1585852
  41. #41

    adas lane keeping

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE LANE DEPARTURE WARNING SYSTEM LIGHT ILLUMINATED AND REMAINED ILLUMINATED BUT THERE WAS NOT AN OBJECT NEAR THE VEHICLE. THE CONTACT ALSO STATED THAT THE SU…"~1,500 mi, complaint #972893
  42. #42

    alignment and pull

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE VEHICLE DRIFTS TO THE RIGHT AT ANY SPEED BUT THE DRIFT IS GREATER AT HIGHWAY SPEEDS. THE STEERING WHEEL HAS TO BE HELD 8-10 DEGREES TO THE LEFT TO KEEP THE CAR STRAIGHT. THE VEHICLE HAS BEEN BACK TO THE DEALER 5 TIMES AND STILL HAS NOT BEEN CORRECTED. *TR"complaint #1032966
  43. #43

    corrosion and rust

    1 broken

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "REAR AC EVAPORATOR RUSTED OUT WHOLE REAR AC SYSTEM LINES RUSTED OUT AND NEED REPLACED"~88,324 mi, complaint #1579874
  44. #44

    cruise control conventional

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THERE ARE ABOUT 10 TO 12 TIMES THAT I HAVE TRIED TO ENGAGE MY CRUISE CONTROL AND IT WOULD NOT COME ON. THE ONLY WAY THAT I COULD GET TO COME AS IT SHOULD, WAS TO PULL OFF THE ROAD AND CUT THE ENGINE OFF AND RESTART IT AND IT WOULD MOST LIKELY START TO WORK. I…"~23,000 mi, complaint #1160753
  45. #45

    fluid leak unspecified

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owned a  2013 Chrysler Town & Country. The contact stated that while driving at an undisclosed speed, his wife alerted him that there was smoke coming from underneath the hood. The contact was able to drive to his residence and safely exited the ve…"~156,058 mi, complaint #1814185
  46. #46

    glass and windshield

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "POSSIBLE BLACK URETHANE POLYMER ISSUE AS WITH 2014 & 2015 WINDSHIELD. WATER LEAKAGE, WIND SOUND ON DRIVER SIDE WHILE DRIVING, WHEN VEHICLE IS ON UNEVEN TERRAIN, WINDOW SCRATCHING SOUND OCCURS WHILE DRIVING. BOUGHT VEHICLE USED. NOT SURE IF ORIGINAL FACTORY GL…"complaint #1451395
  47. #47

    horn

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE HORN CANNOT HONKED BY PRESSING THE STEERING WHEEL COVER. IT SEEMS THAT THE CLOCK SPRING OR THE HORN SWITCH IN THE STEERING WHEEL ARE DEFECTIVE. BOTH FUSES FOR THE HORN ARE GOOD. THE HORN STILL WORKS WHEN THE PANIC BUTTON IS PRESSED ON THE REMOTE KEY FOB."~61,983 mi, complaint #1657545
  48. #48

    infotainment head unit

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "UCONNECT DROPS CALLS IN COLD WEATHER. RADIO MODULE FAILS TO TURN ON IN COLD WEATHER. PROBLEM HAS OCCURRED ON 7 DIFFERENT OCCASIONS DESPITE RADIO MODULE BEING REPLACED THREE TIMES SO FAR. CURRENTLY VEHICLE HAS WHITE MODULE SCREEN WITH SPIDER WEBBING, INTERMITT…"~2,925 mi, complaint #1115507
  49. #49

    lighting interior

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DASHBOARD WOULD CAUSE A GLARE FROM THE LIGHTS REFLECTING FROM THE ROAD, PREVENTING THEM FROM SEEING THROUGH THE DRIVER'S SIDE WINDOW. THE CONTACT SPOKE WITH THE MANUFACTURER AND…"complaint #950081
  50. #50

    mirror

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE IN PARK, THE PASSENGER SIDE MIRROR FAILED TO ADJUST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE…"~3,000 mi, complaint #1172514
  51. #51

    noise or vibration unspecified

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THIS IS A NEW VEHICLE. RIGHT AROUND 6100 MILES, I STARTED HEARING IRRITATING NOISE AT SPEEDS AROUND 30-40 MPH. THE DEALERSHIP IS NOT ABLE TO RESOLVE THE ISSUE AND CHRYSLER SEEMS TO HAVE NO SOLUTION AS WELL. THEY BASICALLY SAY IT IS DRIVABLE SO I HAVE TO LIVE W…"~6,100 mi, complaint #1061205
  52. #52

    sunroof

    1 broken

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE SUNROOF FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE. THE DEALER REPLACED THE SUNROOF MOTOR, FRAME, GLASS, AND THE ELECTRONIC MOTOR DEVICE…"~500 mi, complaint #976149
  53. #53

    timing belt or chain

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WHILE DRIVING ON THE INTERSTATE WHEN I LIFTED MY FOOT OFF OF THE GAS PEDAL IT STARTED TO JERK ON ME, THE CHECK ENGINE LIGHT STAYS ON AND THE ABS LIGHT WILL STAY ON, IT ALSO STALLS AT RANDUM ANYTIME WHILE DRIVING, EVERY 2 TO 3 YEARS I HAVE TO HAVE THE BRAKES AN…"~118,600 mi, complaint #1736999
  54. #54

    tire failure

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WE PURCHASED NEW TIRES FOR THE FRONT OF OUR 2013 CHRYSLER TOWN & COUNTRY ON 9/29/17 FROM TIRES PLUS IN STILLWATER, MN. ON 10/10/17, JUST 11 DAYS LATER, WHILE DRIVING 55 MPH ON A SMOOTH, CLEAR HIGHWAY, THE FRONT RIGHT TIRE BLEW UP, CAUSING A HORRIFIC CRASH. THE…"~39,542 mi, complaint #1432627
  55. #55

    transmission manual clutch

    1 stranded

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WHEN RETURNING TO MY PARKED VAN. THE VAN WOULD NOT START THEN NOTICE THAT THE VAN WAS READING THAT THE SHIFT GEARING THE REVERSE POSITION, BUT THE SHIFT GEAR WAS IN THE PARK POSIT. THE SHIFT GEAR WOULD NOT MOVE OUT OF THE PARK POSITION. HAD TO HAVE THE VAN TOW…"~80,120 mi, complaint #1231187

Recall-sized clusters

These are large batches of near-identical complaints (recall notifications, service campaigns), kept separate from the ranking above so they don't drown out individually-reported problems.

Not matched to any cluster below: every campaign NHTSA has on file for this exact make/model/year is 13V283000, 13V291000, 14V234000, 25V876000. This is a vehicle-wide list, not an attribution - see below for which clusters have a real, complainant-cited match.

NHTSA investigations

Search NHTSA's own recall and complaint database for CHRYSLER TOWN AND COUNTRY directly.