2020 RAM 2500

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    fuel pump

    6 stranded, 12 unsafe

    18
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "THIS IS THE WORST TRUCK I'VE EVER PURCHASED, A SIMPLE FIX NEEDED TO THE PULLEY TENSIONER AND THE CLUTCH FAN IS NEEDED..BEEN TO DEALER TWICE GOING A 3RD TIME . THE FUEL PUMP CP4 IS A DANGER TO DRIVERS AND PEDESTRIANS AS THESE TRUCKS ARE MEANT FOR PULLING HEAVY…"~6,500 mi, complaint #1714563
    • "TRUCK LOST POWER AND DIED WHILE DRIVING ON THE INTERSTATE. TRUCK WOULD NOT CRANK AGAIN AFTER IT LOST POWER. FUEL INJECTOR PUMP EXPLODED SENDING METAL THROUGHOUT THE ENTIRE FUEL SYSTEM."~7,000 mi, complaint #1701019
  2. #2

    other

    9 unsafe, 6 annoyance

    15
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "PASSENGER SIDE RAMBOX PLASTIC COVERING IS WARPING. RAMBOX'S PLASTIC COVER IS SECURED TO THE SIDE OF THE RAMBOX STRUCTURE VIA DOUBLE SIDED TAPE. DUE TO TEMPERATURE CHANGES THE PLASTIC COVERING EXPANDS AND CONTRACTS IN COLD AND HOT ENVIRONMENTS, CAUSING THE PLAS…"~658 mi, complaint #1661253
  3. #3

    engine internal

    1 stranded, 7 unsafe, 3 annoyance

    11
    incidents

    Commonly reported, insufficient mileage data - n=13, median 50,000 mi, no reliable range below 25 reports.

    • "HAVE A SQUEAK THAT STARTED ABOUT 200 MILES AGO, (HAVE 4900 MILE ON TRUCK). DID SOME RESEARCH AND MANY OTHER PEOPLE HAVE THIS PROBLEM WITH THE 2019-2020 CUMMINS 6.7 MOTOR. IT SEEMS TO BE SOME SORT OF PULLEY OR THE BELT. THE TRUCK IS BRAND NEW WITH ONLY 4900 MIL…"~4,500 mi, complaint #1703568
    • "The contact owns a 2020 Ram 2500. The contact stated while driving 35-40 MPH, the vehicle started shuddering and he heard abnormal knocking sounds coming from the engine. Additionally, the contact stated that the vehicle seemed to be at risk of a rollover. The…"~24,000 mi, complaint #1817402
    • "The contact owns a 2020 Ram 2500. The contact stated that after starting the engine, moments later the contact came back to discover fire coming from under the hood of the vehicle. The contact and co-workers used fire extinguishers to extinguish the flames. Th…"~67,000 mi, complaint #2020394
    • "The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System/Diesel). The local dealer was contacted, and he was informed that the part to do the recall repair was not yet available. Recently, the contact…"~70,000 mi, complaint #1856927
    • "The contact owns a 2020 Ram 2500. The contact stated that while driving approximately 65 MPH, there was a knocking noise coming from the engine compartment, with the check engine warning light illuminated. The vehicle was taken to the local dealer to be diagno…"~300,000 mi, complaint #2023238
  4. #4

    transmission automatic

    2 stranded, 5 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "ON SEPTEMBER 19, 2020, PURCHASED A VEHICLE AND TRADED IN A 2013 CHEV. ON 09/27 WE WERE DRIVING HOME ENGINE LIGHT COMES ON, THE VEHICLE HAS LESS THAN 900 MILES.. ON 09/28 VEHICLE TAKEN TO THE NEAREST DEALERSHIP( NOT PURCHASED FROM) IN WHICH NO ONE WOULD PAY TO…"~700 mi, complaint #1707157
  5. #5

    engine stall or no start

    3 stranded, 3 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "LOSING POWER WHILE DRIVING DOWN THE ROAD. LOSING POWER WHEN PUSHING ON GAS PEDAL. MAKES AWFUL NOISE WHEN STARTING. ALMOST SOUNDS LIKE A BAD STARTER"~6,800 mi, complaint #1720522
    • "The contact owns a 2020 RAM 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated on 11/20/2021, he was unable to start the vehicle. The c…"~48,000 mi, complaint #1784565
  6. #6

    fuel injector

    3 stranded, 3 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "I WAS TRAVELING AND AROUND 655 MILES FROM HOME. MY TRUCK WAS IDLEING AND STARTED MAKING A LOUD KNOCKING NOISE. I TURNED IT OFF AND THEN IT WOULDN'T START AGAIN. I CALLED CHRYSLER ROADSIDE ASSISTANCE AND HAD IT TOWED TO THE NEAREST DEALER, BLUEBONNET CHRYSLER D…"~15,110 mi, complaint #1735637
    • "The contact owns a 2020 Ram 2500. The contact stated that after refueling, the vehicle experienced reduced power and sputtering before the vehicle stalled. The vehicle was towed to the local dealer and was diagnosed with a faulty fuel injector. The fuel inject…"~35,000 mi, complaint #1923117
  7. #7

    steering electric assist

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THE VEHICLE RANDOMLY NAVIGATES LEFT OR RIGHT WITHOUT WARNING, ALSO THE STEERING WHEEL HAS ALMOST NOT AFFECT TO THE VEHICLE GOING STRAIGHT. THIS HAPPENED WHEN THE VEHICLE IS IN MOTION, ROAD CONDITION DOES NOT MATTER IT IS AFFECTED ON BOTH CITY ROADS AND HIGHWAY…"~500 mi, complaint #1673769
    • "WHILE COMING TO A STOP I LOST COMPLETE POWER STEERING AND WAS BARELY ABLE TO TURN THE WHEEL TO MOVE TO THE SIDE OF THE ROAD. NO MESSAGES, LIGHTS OR CODES CAME UP ON THE DASH. TRUCK ONLY HAS 4,900 MILES ON IT AND WAS FULL ON POWER STEERING FLUID. AFTER CHECKING…"~4,900 mi, complaint #1728998
    • "The contact owns a 2020 Ram 2500. The contact stated that on two separate occasions, while driving at highway speeds, the power steering assist failed to operate as designed. There was no warning light illuminated. The vehicle was initially taken to a dealer w…"~35,000 mi, complaint #1951360
  8. #8

    wiring harness

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "RADIO AND DASHBOARD WILL NOT TURN ON WHEN I START THE TRUCK. THEY ARE COMPLETELY BLACK AWFUL SCREECHING NOISE RANDOMLY FROM UNDER THE HOOD"~11,000 mi, complaint #1740086
  9. #9

    brake hydraulics

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2020 Ram 2500. The contact stated while driving 75 MPH, traffic started to slow down, and the vehicle failed to stop as intended while depressing the brake pedal. The contact depressed the brake pedal again, and the vehicle abruptly stopped…"~41,000 mi, complaint #2155466
  10. #10

    engine oil consumption

    3 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2020 Ram 2500. The contact stated while driving 55 MPH and towing a 2,500-pound trailer loaded with a 9,000-pound vehicle in hot weather, the MIL warning light illuminated and the message "Service DEF System - See Dealer" was displayed inter…"~93,000 mi, complaint #1917778
  11. #11

    tpms

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "THIS VEHICLE WAS BOUGHT LESS THAN A MONTH AGO. THE FIRST WEEK 3 TIRES SENSORS ARE OUT AND NOT WORKING, THEN YESTERDAY, OCT. 20, 2020 THE ENGINE LIGHT CAME ON AND WON'T GO OUT. WE CALLED THE DEALER AND WERE TOLD THAT IT WASN'T ANY PROBLEM TO KEEP DRIVING THE…"~980 mi, complaint #1701268
    • "ONE WEEK AFTER DRIVING OFF DEALERS LOT THE BACK WHEEL PRESSURE SENSOR WENT BAD, NOW ONE WEEK AFTER REPLACING THAT REAR PASSENGER SIDE SENSOR THE FRONT DRIVERS SIDE WHEEL SENSOR NOW HAS GONE BAD! I HAVE TO TEST AIR PRESSURE DAILY DUE TO NO SENSOR. THE VEHICLE W…"~1,800 mi, complaint #1703890
  12. #12

    exhaust system

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TRUCK DIED IN TRAFFIC. LOST ALL POWER STEERING, BRAKES, ETC. ALMOST CAUSED A MULTIPLE VEHICLE ACCIDENT, AND LEFT ME STRANDED IN THE MIDDLE OF TRAFFIC UNTIL I COULD GET ASSISTANCE TO MOVE. THERE WAS NO WARNING OR NOTICE BEFORE THE TRUCK JUST QUIT WORKING. A WAR…"~6,972 mi, complaint #1731956
  13. #13

    infotainment head unit

    3 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2020 Ram 2500. The contact stated that the navigation system was inoperable. The contact called the local dealer and was informed that the Sirius XM radio was needed for the Navigation system to be operable. The vehicle was not diagnosed or…"~33,500 mi, complaint #1808012
  14. #14

    power steering hydraulic

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WHILE DRIVING DOWN THE HIGHWAY POWER STEERING QUIT WORKING FOLLOWED ALONG WITH A LIGHT ON ON THE DASHBOARD CLAIMING THAT POWER STEERING FAILED. IT BECAME EXTREMELY HARD TO TURN EVEN AT HIGHWAY SPEEDS."~1,330 mi, complaint #1682768
    • "'POWER STEERING UNAVAILABLE SERVICE REQUIRED' MESSAGE APPEARED ON INSTRUMENT CLUSTER AT 4,596 MILES. POWER STEERING FAILURE OCCURRED WHILE DRIVING IN LIGHT CITY TRAFFIC AND STOPPED AT AN INTERSECTION. THE VEHICLE IS DIFFICULT TO CONTROL WITHOUT POWER STEERING…"~4,596 mi, complaint #1720180
  15. #15

    wheel or rim

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The spare tire was/is mounted incorrectly under the truck. This has caused the sidewalls in the spare tire to rub causing massive damage to the sidewalls making the tire unusable. If the tire is used it will blow out and cause a major accident. "complaint #1825476
    • "On the night of 30 Oct 2023, I was travelling through St George, Utah on my way back to Las Vegas. I was in the middle lane of traffic doing roughly 75 mph when my passenger side front tire lost all pressure and shredded apart which nearly caused me to slam…"complaint #1939800
  16. #16

    abs module

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "The contact owns a 2020 Ram 2500. The contact stated that on multiple occasions while the brake pedal was depressed, the vehicle failed to engage the connecting trailer as designed. The contact stated that several unknown warning lights were illuminated. The v…"~24,000 mi, complaint #1872510
  17. #17

    adas collision warning

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "VEHICLE ENGAGES THE FORWARD COLLISION WARNING AND ACTIVE BRAKING AT REDUCED SPEEDS WHEN TURNING INSIDE OF A PARKING GARAGE. NUMEROUS COMPLAINTS ONLINE CONFIRM SIMILAR INSTANCES. I HAD TO MANUALLY TURN OFF THE FORWARD COLLISION ACTIVE BREAKING JUST BECAUSE IT W…"~750 mi, complaint #1667036
  18. #18

    airbag system

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Side airbag from drivers seat deployed and caused burs to the driver. The vehicle struck a deer and the drives side curtain airbags deployed. The front air bags did not deploy. Insurance and dealer have been contacted. "complaint #1825033
    • "My 2020 Ram 2500 Mega Cab truck Dash Leather Covering is coming loose from it base and may interfere with the passenger Air Bag deployment that is under the loose material. My truck has only 36,000 miles on it and has been garaged kept since I purchased it new…"complaint #2192572
  19. #19

    backup camera

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "Reverse camera too bright cannot see side mirrors while driving at night. Cannot dim or turn off camera to see mirrors. even worse when towing trailer and or when raining. "complaint #1949644
  20. #20

    engine head gasket

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owned a 2020 Ram 2500. The contact stated while her employee was driving up a low-grade inclined road, and towing a light trailer at approximately 35 MPH, he had noticed white smoke issuing from under the hood. The contact stated the driver had not…"~5,000 mi, complaint #1908682
  21. #21

    heater core and blower

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2020 Ram 2500. The contact stated that the Defroster/Defogger failed to work while plowing snow. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed. The manufacturer was informe…"~2,000 mi, complaint #1785292
  22. #22

    seatbelt and pretensioner

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Seat Belt Retractor failure starting ~40k miles, both front seats. Beginning around 40,000 miles both driver and passenger front seat belt retractors failed. This means the belts do not retract back after being pulled out to buckle, leaving a flaccid and loos…"complaint #1811232
    • " Safety belt does not automatically wind back up when released. You have to manually guide it back into place. Also the safety belt does not get tight while driving it lays loosely across my chest. "complaint #1873755
  23. #23

    stability and traction control

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2020 Ram 2500. The contact stated while driving at approximately 45 MPH, the contact swerved to the left to avoid crashing into a deer. The contact stated that when he attempted to return the vehicle to the right lane the vehicle's front end…"~115,000 mi, complaint #1978648
  24. #24

    throttle and pedal

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Went to cross a highway, started accelerating and about halfway across the road, the accelerator acted as if if just stopped working, and almost caused a collision with oncoming traffic. Managed to coast across the road, and get out of harms way. Tried to take…"complaint #1855973
    • "Randomly (maybe twice a month) when I am stopped at a light (vehicle in drive with brake on) my truck will suddenly surge forward. The dash will say "Shift to park to start", but the truck is already started and running with brake only on. It would be possibl…"complaint #1888979
  25. #25

    tire failure

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2020 Ram 2500, equipped with Firestone Tires, Tire Line: TransForce HT, Tire Size: 245/70/R17, DOT Number: (NA). The contact stated that while the vehicle was parked, he noticed that the front and rear passenger’s side tires were flat and ha…"~17,000 mi, complaint #1873895
  26. #26

    trunk or liftgate

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2020 Ram 2500. The contact stated that while standing directly behind the tailgate, the contact heard an audible "click", and the tailgate independently unlatched and opened, striking the contact's chest, and the contact was forcefully knock…"~35,272 mi, complaint #2215055
  27. #27

    acceleration loss or hesitation

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "There is a known issue with the vehicle surging during normal driving situations. Doge has an article about this but will not address or fix the issue. Their article states that it’s possible that this will not create a code. I have 42000 miles on this engine.…"complaint #1948526
  28. #28

    battery and charging

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "* Feb. 6, 2023, both vehicle batteries went dead and had to be jumped by our USAA Insurance roadside assistance person in the home parking lot. When batteries were checked at a local auto store, they confirmed both batteries were dead due to an excessive draw…"complaint #1873441
  29. #29

    brake booster

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I pushed my breaks and the hydro booster started spraying fluid inside the cab I lost my breaks I was backing up down my sister's drive way hit a telephone pole with the back of the truck it made a little dent "complaint #2125312
  30. #30

    control module

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Trailer brake controller issues. When you manually engage the trailer brakes it doesn’t produce enough voltage to the trailer to hold.dealer replace brake controller and module still the same issue. I unplugged the factory brake controller and installed a afte…"complaint #1910219
  31. #31

    emissions aftertreatment

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "On 1/21/2022 I was driving from Grand Junction CO, to my home in Broomfield CO. Halfway through the 250 mile trip, I received a warning 'Low DEF'. I looked at my DEF tank gauge as soon as I got the message - it read 1/4 tank. A couple minutes pass and anoth…"complaint #1789976
  32. #32

    fuel tank and lines

    1 stranded

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WE WERE JUST LEAVING THE DESERT AFTER A WEEKEND TRIP WHEN THERE WAS A WEIRD NOISE FROM THE ENGINE AREA. AS I OPENED THE HOOD AND THE TRUCK DIED AND NEVER STARTED BACK UP. THE TRUCK WAS TOWED TO LOCAL DEALER WHICH IS 350 MILES FROM HOME WERE IT SAT FOR 7 DAYS…"~4,900 mi, complaint #1705284
  33. #33

    glass and windshield

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WINDSHIELD BROKE . NOTHING HIT IT. I TURNED THE DEFROST ON AND IT JUST STARTED CRACKING. TRANSMISSION IS SLIPPING DEF PUMP WENT OUT HUB CAPS KEEP FLYING OFF "~8,000 mi, complaint #1731983
  34. #34

    instrument cluster

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "When I unlock my truck and enter, my odometer adds hundreds of miles to the mileage.l have a video recording of this happening and I made a few screen shots to upload in this form. It has been happening since I bought the used truck but I wasn't fast enough t…"complaint #1787281
  35. #35

    interior trim

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Right Rear seat Heater got so hot it burnt a hole in the seat. This happened without any warnings. Seat cushion material was burnt badly enough that an interior fire may have resulted. There were no warnings/messages. Nor symptoms of problems prior to the inci…"complaint #1858709
  36. #36

    key fob and immobilizer

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "2020 RAM 2500 PURCHASED BRAND NEW. I ALONG WITH MANY OTHERS FROM FORUMS AND OTHER GROUPS ARE HAVING A ISSUE WITH THE REMOTE/REMOTE START. THE REMOTE START WORKS FINE, BUT ONCE THE TRUCK IS REMOTE STARTED AND RUNNING AND YOU ATTEMPT TO UNLOCK THE VEHICLE TO ENT…"complaint #1706417
  37. #37

    mirror

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The tow mirror blind spot is inoperable when mirrors are in the retracted position. Makes it extremely hard to tell if another vehicle is next to you. The blind spot mirror is only effective when the mirrors are placed in the tow position. "complaint #1799746
  38. #38

    parking brake

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The parking brake will not operate. Upon inspection the teeth on the gear are broken causing it to lock at top position. Dealership would not warranty safety part at 30,059 miles on vehicle so now I am left with no parking brake to protect vehicle from rolling…"complaint #2107656
  39. #39

    starter

    1 stranded

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2020 Ram 2500. The contact stated that while parked, the vehicle failed to start. The contact was able to start the vehicle by banging on the starter underneath the vehicle. The vehicle was taken to the dealer, who informed the contact that…"~40,500 mi, complaint #1892516
  40. #40

    steering rack mechanical

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while in a turning lane, another vehicle cras…"~21,000 mi, complaint #1867991
  41. #41

    suspension struts shocks

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I was making a left turn and something under my feet or floorboard a loud crack. then as i completed the turn there was a continue cracking sound until I stop. I looked for a problem, finding nothing obvious. As I drove off there was a noticeable knocking sou…"complaint #1920464
  42. #42

    wiper and washer

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2022 Ram 2500. The contact stated that the vehicle was not properly aligned, and the tires were worn. The dashboard leather had detached. While driving at an undisclosed speed, the windshield wipers became inoperable. Additionally, after it…"~10,000 mi, complaint #2014454

NHTSA investigations

Search NHTSA's own recall and complaint database for RAM 2500 directly.