2018 JEEP GRAND CHEROKEE

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    infotainment head unit

    216 unsafe, 1 broken, 88 annoyance

    305
    incidents

    Mileage not reported in 91% of these reports - too few people reported an actual figure to show a reliable typical mileage.

    • "VEHICLE IS EQUIPPED WITH THE 8.4 INCH UCONNECT/NAV 4C TOUCH SCREEN. THIS SYSTEM/SCREEN CONTROLS THE RADIO, CLIMATE CONTROL, HEATED/COOLED SEATS, PHONE, NAVIGATION, ETC. AFTER DRIVING THE VEHICLE FOR 20-30 MINUTES USING ONLY THE RADIO, THE TOUCH SCREEN BECOMES…"~680 mi, complaint #1488487
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated while reversing, the radio stayed on the display screen. The dealer was contacted, and the dealer stated that the vehicle needed to be diagnosed. The manufacturer was contacted, and the manufactur…"~28,000 mi, complaint #1881469
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the infotainment system screen experienced ghost touching, causing the U-Connect system to engage the heat and other functions unintendedly. The contact stated that upon…"~42,000 mi, complaint #2137868
    • "TOUCHSCREENS ARE DE-LAMINATING, CAUSING ISSUES WITH RADIO CONTROL, BACKUP CAMERA AND BACKUP CAMERA SENSOR SYSTEM. IT'S A SAFETY ISSUE FOR PEDESTRIANS AND OTHER VEHICLES AS MUCH AS IT IS A DISTRACTION FOR DRIVERS - RADIO STATIONS AND SETTINGS CHANGING WHILE DR…"~64,500 mi, complaint #1687412
    • "WHILE IN MOTION THE DISPLAY WILL FREEZE, AND REMAIN ON AND FROZEN EVEN WHEN VEHICLE IS PUT IN REVERSE, AND AFTER THE VEHICLE IS TURNED OFF, AND TURNED ON AGAIN. THE LAST SCREEN IT WAS ON REMAINS. THIS HAS HAPPENED ON MULTIPLE OCCASIONS LAST TIME WAS NOVEMBER O…"~83,000 mi, complaint #1685031
  2. #2

    engine stall or no start

    6 stranded, 35 unsafe

    41
    incidents
    Typical range: 4,000–33,000 mi

    Median 20,500 mi, based on 51 reports (44% had no usable mileage)

    • "MY VEHICLE WAS PURCHASED BRAND NEW 11/2018, WHEN I PRESS THE BUTTON TO START IT, 75% OF THE TIME IT WON'T START AND TAKES SEVERAL ATTEMPTS. ALSO WHEN I SHIFT INTO REVERSE, THE R JUST FLASHES AND THE VEHICLE WON'T REVERSE. IT WON'T MOVE UNTIL I TURN IT OFF AND…"~500 mi, complaint #1475271
    • "ENGINE STOP/START FEATURE CAUSES ENGINE TO STOP/START UPON SHIFTING FROM DRIVE TO PARK, CAN CAUSE DRIVER TO EXIT VEHICLE WITH ENGINE STILL RUNNING"~4,000 mi, complaint #1563582
    • "HAD SEVERAL ISSUES WITH THIS RENTED VEHICLE STILL RUNNING AFTER PUSHING BUTTON TO STOP VEHICLE WHEN PARKED. FAMILY MEMBERS TOLD ME 'YOUR CAR IS STILL ON' AT LEAST 3 TIMES. HAD ISSUES WHEN STOPPED AT AN INTERSECTION. THE VEHICLE SEEMED TO DIE & WAS VERY DEL…"~16,961 mi, complaint #1566213
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while, driving at various speeds the vehicle stalled on multiple occasions. There were no warning lights illuminated. The pull over, shift to park, and restart vehicle message was displayed.…"~37,007 mi, complaint #1781263
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 5-10 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact was able to drive the vehicle on the shoulder of the highway. The co…"~96,010 mi, complaint #1974097
  3. #3

    control module

    2 stranded, 33 unsafe, 2 annoyance

    37
    incidents
    Typical range: 10,000–70,000 mi

    Median 14,500 mi, based on 28 reports (63% had no usable mileage)

    • "CAR WAS SOLD TO ME WITH A OPEN RECALL. IT WAS PURCHASED JUNE 13, 2018 AND HAS BEEN IN THE SHOP SINCE JULY 11, 2018. THEY CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. THE CHECK ENGINE LINE AND AUTOMATIC SHUT WARNING LIGHT KEEPS COMING ON. CAR WOULD VIBRATE WHEN DR…"~1,444 mi, complaint #1487244
    • "AN ISSUE RELATING TO ELECTRICAL OR POWER TRAIN CAUSES THE VEHICLE TO STALL AND REMAIN IN A NO START CONDITION. WITHOUT WARNING, THE VEHICLE IS COMPLETELY WITHOUT ELECTRICAL POWER WHILE DRIVING AND THE VEHICLE BECOMES UNABLE TO BE CONTROLLED. THIS VEHICLE…"~10,000 mi, complaint #1623004
    • "CAR WOULD NOT SHIFT OUT OF PARK AND CHECK ENGINE LIGHT CAME ON AT SAME TIME. I WAS PARKED IN THE POST OFFICE PARKING LOT AND THIS HAPPENED WHEN I STARTED IT. HAD IT TOWED TO DEALER. I AM TOLD I NEED A NEW ELECTRONIC SHIFT MODULE THAT IS NOT COVERED UNDER THE P…"~38,900 mi, complaint #1676587
    • "FOR THE PAST 2 WEEKS MY RADIO CHANGES STATIONS BACK AND FORTH, THE AIR CONDITIONER GOES HIGH TO LOW REAL FAST BUT TODAY REALLY SCARED ME I PUT ON MY BLINKER TO TURN LEFT AND IT STARTED SWITCHING RIGHT TO LEFT AND THE CAR BEHIND ME WAS FIXING TO GO AROUND ME ON…"~50,000 mi, complaint #1703648
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while parked, the vehicle would not start. The vehicle was towed to a dealer where the TIPM and PCM needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufa…"~119,229 mi, complaint #1935404
  4. #4

    engine internal

    26 unsafe, 1 broken, 1 annoyance

    28
    incidents

    Commonly reported, insufficient mileage data - n=12, median 42,000 mi, no reliable range below 25 reports.

    • "UCONNECT MESSAGE CAME UP STATING THAT MY ENGINE LIGHT CAME ON WHEN ALL ACTUALITY IT WAS NOT, HOWEVER, I NOTICED MY VENTS BLOWING OUT COOL AIR WHEN I HAD ON THE HEAT. MY CAR WAS IN MOTION I WAS DRIVING DOWN A CITY STREET."~1,700 mi, complaint #1463086
    • "TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED AND WAS TAKEN TO FIELDS CHRYSLER JEEP DODGE RAM GLENVIEW ([REDACTED ADDRESS], GLENVIEW, IL 60026) WHERE IT WAS DIAGNOSED THA…"~10,000 mi, complaint #1728850
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the engine was overheating. Additionally, the check engine warning light illuminated. The vehicle was taken to the local dealer and the contact was notified of…"~86,000 mi, complaint #1814403
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power intermittently. Additionally, the contact observed a burning odor inside the cabin of the vehicle. The chec…"~100,000 mi, complaint #2005947
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light started flashing on and off and the vehicle decelerated. The vehicle was taken to the local dealer who examined the engin…"~109,000 mi, complaint #2105818
  5. #5

    transmission automatic

    1 stranded, 24 unsafe, 1 annoyance

    26
    incidents
    Typical range: 7,000–36,500 mi

    Median 17,500 mi, based on 26 reports (33% had no usable mileage)

    • "TRANSMISSION PROBLEMS. THE TRANSMISSION SHIFTS ARE PRONOUNCED, CAUSE THE SUV TO JERK AND FEEL JUMPY. THIS CONDITION IS SPORADIC, AND CAN CHANGE BASED ON MODE - NORMAL, ECO OFF, SPORT . BESIDES CAUSING A CHOPPY RIDE, THE CONDITION IS CONCERNING BECAUSE SOME…"~1,600 mi, complaint #1481631
    • "THE VEHICLE WAS STOPPED AND PLACED INTO PARK WITH THE ENGINE RUNNING. I EXITED THE CAR AND IT ACCELERATED IN REVERSE IN A FAST SPEED AND STRUCK A PARKED VEHICLE. I WAS CAUGHT BEHIND THE OPEN DOOR IN PANIC AND WAS VERY FORTUNATE THAT I WAS NOT KNOCKED DOWN AND…"~11,500 mi, complaint #1570527
    • "TRANSMISSION DOESN'T ALWAYS SHIFT FROM LOW GEAR TO NEXT HIGHER."~20,005 mi, complaint #1560263
    • "PARKED VEHICLE IN SLOPED PARKING LOT LEFT VEHICLE RUNNING WALKED BEHIND JEEP WITH TALIGATE LIFTED TO REMOVE WET ITEMS FROM JEEP. NOTICED THE JEEP WAS ROLLING BACKWARDS MY QUICK REACTION WAS TO JUMP BACK IN DRIVERS SEAT TO TURN OFF CAR. WHILE DOING THIS THE JE…"~34,000 mi, complaint #1618871
    • "I Purchased my my vehicle from a dealer approximately two and a half months ago. While driving the transmission of the vehicle gave out. The car rpm shot up to seven thousand and only goes 30 mph. My safety was in jeopardy because the vehicle lowed down rapidl…"~94,523 mi, complaint #2162258
  6. #6

    seat mechanism

    22 unsafe, 3 broken

    25
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "DRIVER SEAT IS UNABLE TO MOVE FORWARD OR BACK IN MOTION OR STATIONARY."~34,644 mi, complaint #1732161
    • "WHILE SITTING IN MY JEEP (PARKED) I REACHED INTO THE BACK SEAT FROM THE DRIVER SEAT. THE DRIVER SIDE HEADREST POPPED RANDOMLY. I LOOKED UP HOW TO RESET IT AND IT APPEARS THIS HAS BEEN AN ISSUE SINCE 2014 DUE TO THE PLASTIC RETENTION CLIPS BREAKING AT RANDOM. S…"~46,360 mi, complaint #1702251
    • "WHILE DRIVING ON A DIRT ROAD THE PASSENGER HEADREST DEPLOYED AND HIT MY WIFE'S HEAD. SHE STILL HAVE A STIFF NECK SINCE. IT LOOKS LIKE A LATCH IS BROKEN IN THE HEADREST AS WE ARE NOT ABLE TO PUT IT BACK INTO PLACE. IT IS VERY UNCOMFORTABLE AND DANGEROUS TO SIT…"~54,806 mi, complaint #1701486
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while seated in the driver’s seat with the engine off, the driver’s seat headrest deployed without warning. The contact was struck in the head by the headrest but was not injured. The contact…"~70,000 mi, complaint #1819650
  7. #7

    other

    12 unsafe, 10 annoyance

    22
    incidents

    Commonly reported, insufficient mileage data - n=12, median 28,000 mi, no reliable range below 25 reports.

    • "RECALL: U65/NHTSA 18V-332 JUST BOUGHT IT AND FOUND A RECALL ON V-6 JEEP GRAND CHEROKEE LIMITED. I HAVEN'T DRIVEN YET. PLEASE SEND ME THE CERTIFICATE TO GET IT FIXED."~3,885 mi, complaint #1565137
    • "I PURCHASED A NEW 2018 GRAND CHEROKEE TRAILHAWK EDITION LAST FALL THAT WAS FACTORY EQUIPPED WITH "ROCK RAILS". I HAVE DISCOVERED THAT THE FACTORY SPECIFIED JACKING LOCATION "PINCH POINTS" ARE OBSCURED BY THE RAILS AND NO LONGER ACCESSIBLE USING THE SUPPLIED JA…"~9,500 mi, complaint #1556585
    • "TL* THE CONTACT LEASED A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE VEHICLE ROLLED AWAY IN REVERSE 5 MINUTES LATER AND CRASHED INTO A NEIGHBORS VEHICLE. NO AIR BAGS DEPLOYED. THE DEALER DARCARS CHRYSLER DODGE JEEP RAM O…"~10,000 mi, complaint #1569145
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at unknown speeds, there was as abnormal humming noise detected. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do t…"~25,000 mi, complaint #1900534
    • "THE VEHICLE SPONTANEOUSLY ERUPTED IN FLAMES BY ITSELF WHILE IT WAS PARKED WITH THE ENGINE TURNED OFF.......SEE ATTACHMENTS "~40,000 mi, complaint #1720284
  8. #8

    engine head gasket

    21 unsafe

    21
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "61,000 BROKEN WATER PUMP AND BLOWN HEAD GASKET"~61,976 mi, complaint #1726166
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the vehicle had failed to start. No warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed that the engine needed to be replaced. The vehicle was later…"~85,599 mi, complaint #1974233
  9. #9

    airbag system

    19 unsafe

    19
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "ON 01/09/19 MY WIFE WAS INVOLVED IN A SINGLE VEHICLE ACCIDENT IN WHICH HER VEHICLE RAN OFF THE ROADWAY DOWN AN EMBANKMENT RESULTING IN THE VEHICLE SUSTAINING A TOTAL LOSS OF THE VEHICLE DUE TO DAMAGES. THE FRONT OF THE VEHICLE WAS COMPLETELY DESTROYED AS IT H…"~3,000 mi, complaint #1531000
    • "TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S WIFE WAS STOPPED IN STOP AND GO TRAFFIC, A TRACTOR TRAILER CRASHED INTO THE REAR OF THE VEHICLE. THE VEHICLE WAS IN ECONOMY MODE AT THE TIME OF THE CRASH. THERE WERE NO WARNING INDICATORS ILL…"~12,000 mi, complaint #1554725
    • "TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE AT A TRAFFIC LIGHT. AS A RESULT, THE SECOND VEHICLE BUMPED INTO A THIRD VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDI…"~16,155 mi, complaint #1600577
    • "A PERSON HIT MY FRONT LEFT PANEL NEAR MY DRIVER DOOR AND I WAS THROWN AROUND LIKE A RAG DOLL EVEN THOUGH I HAD MY SEAT BELT ON. THIS IS EXTREMELY JUST AWFUL SINCE WE BOUGHT THIS BECAUSE THE NUMBER OF AIRBAGS. THIS DRIVER OF THE OTHER VEHICLE RAN A LIGHT AND P…"~18,400 mi, complaint #1680655
  10. #10

    fuel tank and lines

    11 unsafe, 5 annoyance

    16
    incidents

    Commonly reported, insufficient mileage data - n=10, median 6,000 mi, no reliable range below 25 reports.

    • "WHILE TRYING TO PUMP GAS, THE PUMP WOULD POP CLOSED AS IF THE GAS TANK WAS FULL WHEN IN ACTUALITY IT HAD ONLY JUST STARTED TO PUMP. IT WOULD CONTINUE TO DO THAT EVEN AFTER ADJUSTING HOW THE PUMP SAT IN THE TANK. IT TOOK ROUGHLY 15 MINUTES TO PUMP A COUPLE GALL…"~5,000 mi, complaint #1474218
    • "AT A GAS STATION, WITH THE ENGINE TURNED OFF. ON 3 DIFFERENT OCCASIONS, WHEN FILLING UP MY GAS TANK, WHEN I START PUMPING GAS, THE TANK STOPS TAKING GAS AS IF THE TANK IS FULL. IN ORDER TO CONTINUE FILLING THE GAS TANK, I HAVE TO HOLD THE GAS HOSE HANDLE IN A…"~6,000 mi, complaint #1485001
    • "TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE HIS WIFE WAS REFUELING THE VEHICLE, FUEL SPRAYED BACK OUT FORCEFULLY INTO HER FACE. THE CONTACT'S WIFE WAS TRANSPORTED BY AMBULANCE FOR FACIAL AND UPPER BODY BURNS DUE TO THE FUEL.…"~6,000 mi, complaint #1506871
    • "I HAVE ONLY OWNED THE VEHICLE FOR 5 MONTHS. WHEN FILLING THE GAS TANK ON SEVERAL DIFFERENT OCCASIONS AT SEVERAL DIFFERENT PUMPS, THE PUMP STOPS LIKE THE TANK IS FULL EVEN THOUGH I JUST STARTED PUMPING. ALSO RANDOMLY THE BACKUP CAMERA DOES NOT DISPLAY AND THE…"~7,200 mi, complaint #1478719
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while at the gas station and refueling the vehicle, the contact became aware that the pump nozzle was stopping as if the tank was full. The contact stated that fuel system warning light was i…"~82,000 mi, complaint #2007983
  11. #11

    battery and charging

    2 stranded, 13 unsafe

    15
    incidents

    Commonly reported, insufficient mileage data - n=10, median 33,500 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE VEHICLE WAS STATIONARY, THE VEHICLE FAILED TO RESTART. THE CONTACT ATTEMPTED TO RESTART WITH BATTERY CHARGER, WHICH CAUSED THE VEHICLE OUTER RIM HEADLIGHTS TO ILLUMINATE BUT FAILED TO REST…"~3,990 mi, complaint #1657078
    • "THE MAIN JEEP BATTERY HAD A THERMAL RUNAWAY AND MELTED TO THE POINT IT STARTED A FIRE. THE BATTERY IS LOCATED UNDER THE PASSENGER SEAT AND MELTED THE BATTERY COVER, SEAT COVER, CARPET,SEAT TRIM.BOTH BATTERY CABLES JEEP WOULD NOT COVER THIS UNDER THEIR WARRANTY…"~10,000 mi, complaint #1644705
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the vehicle inadvertently stalled and lost electrical power. The message "Check Your Transmission" appeared on the instrument panel. The contact stated he veered to the side…"~13,500 mi, complaint #1773670
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the radio and A/C would activate independently. The check engine and ABS warning lights were illuminated. The contact's husband replaced the auxiliary battery. While driving, the vehicle stal…"~33,273 mi, complaint #1830340
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that several warning lights were illuminated on the instrument panel. The contact stated there was an abnormal knocking sound coming from the vehicle. The vehicle will disable a message was displa…"~42,000 mi, complaint #1752667
  12. #12

    brake hydraulics

    15 unsafe

    15
    incidents
    Typical range: 17,000–69,500 mi

    Median 44,000 mi, based on 32 reports (32% had no usable mileage)

    • "I PURCHASED A 2018 JEEP GRAND CHEROKEE LIMITED IN SEPTEMBER 2018. WITH BARELY 1,400 MILES ON IT, THE BRAKES FAILED WHEN I WAS IN BUMPER TO BUMPER TRAFFIC FOR TWO STRAIGHT HOURS ON 287 IN ROCKLAND COUNTY, NY. I HAD MY FOOT ON THE BRAKE AS THE ROAD WAS CLOS…"~1,400 mi, complaint #1524834
    • "I WAS DRIVING THIS VEHICLE ON A CITY STREET AT 33 MPH.THERE WAS A CAR IN THE INTERSECTION RUNNING A RED LEFT IN FRONT OF ME.I APPLIED THE BRAKES AND THE VEHICLE STUTTERED 3X AND THEN SPED UP OUT OF CONTROL AND LAUNCHED ME INTO THE CAR THAT WAS IN THE INTERSEC…"~16,794 mi, complaint #1492285
    • "THE OWNER NOTICED THE ROTORS LOOKED WORN OR "GOUGED" ON THE REAR BRAKES WHILE WASHING IT. HE TOOK IT IN TO REPLACE BRAKE PADS. MECHANIC DISCOVERED THAT THE ENTIRE REAR BRAKING SYSTEM WAS NOT WORKING. THE CALIPERS WERE "FROZEN", THE PADS WERE COMPLETELY GONE, A…"~28,120 mi, complaint #1676960
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that after turning the vehicle off, the brake lights remained illuminated. The vehicle was taken to the local dealer who diagnosed that the Hydraulic Control Unit was faulty and needed to be repro…"~68,000 mi, complaint #1950498
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at 10 MPH, the wheels locked up. The contact was unable to identify which wheels had locked up. The vehicle began spinning in circles, and the vehicle crashed into a guardrail.…"~98,000 mi, complaint #2072597
  13. #13

    engine cooling

    1 stranded, 13 unsafe

    14
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "I TOOK MY VEHICLE TO EARNHARDT JEEP IN GILBERT ARIZONA FOR THE W79 EGR COOLER RECALL AND ONLY THE EGR VALVE WAS REPLACED AND NOT THE EGR COOLER. THE RECALL STATED THAT THE EGR COOLER COULD CRACK FROM THERMAL FATIGUE AND A NEW EGR COOLER WITH THICKER WALLS WOUL…"~28,700 mi, complaint #1745805
    • "TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WATER PUMP WAS LEAKING AND THE VEHICLE WAS UNABLE TO BE DRIVEN. IN ADDITION, THE CHECK ENGINE AND ESC WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO SOUTH CHICAGO DODG…"~67,670 mi, complaint #1604224
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, the contact became aware of an unknown liquid on the ground. The vehicle was taken to the dealer where it was diagnosed. The contact was informed that coolant wa…"~82,000 mi, complaint #1993954
    • "VEHICLE LOSING COOLANT DUE TO FAULTY WATER PUMP. UNDER NORMAL DRIVING CONDITIONS, THE WATER PUMP DOES NOT HOLD UP TO NORMAL VIBRATION AND USE. I HAVE TAKEN IT TO A REPAIR SHOP AND THEY NOTIFIED ME THAT THE WATER PUMP WAS BACK ORDERED AND WE WERE NUMBER 300 IN…"~90,000 mi, complaint #1684668
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that since the vehicle was purchased, there was an abnormally strong coolant odor coming from the vehicle. The dealer was notified of the failure and informed the contact that the coolant reservoi…"~125,000 mi, complaint #2236513
  14. #14

    unintended acceleration

    14 unsafe

    14
    incidents
    Typical range: 3,000–25,000 mi

    Median 6,000 mi, based on 26 reports (4% had no usable mileage)

    • "TL* THE CONTACT OWNED A 2018 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS ENGAGED IN PARK, IT UNEXPECTEDLY ACCELERATED TO 20 MPH AND CRASHED INTO AN ATM MACHINE. THE CONTACT MENTIONED THAT THE VEHICLE WOULD NOT COME TO A COMPLETE STOP WHEN THE BRAKE PEDAL WAS DE…"~1,240 mi, complaint #1506750
    • "VEHICLE EXHIBITED SUDDEN UNINTENDED ACCELERATION ON TWO SEPARATE OCCASIONS, AND CAUSED AN ACCIDENT INVOLVING PROPERTY DAMAGE. THE VEHICLE, WHICH HAD BEEN ON CRUISE CONTROL, WAS COMPLETELY STOPPED IN TRAFFIC FOR 30-45 SECONDS ON I-95 IN SOUTH CAROLINA. THE…"~3,250 mi, complaint #1536916
    • "AFTER WIDE OPEN THROTTLE ACCELERATION, VEHICLE CONTINUES TO ACCELERATE EVEN AFTER LETTING OFF OF THROTTLE. HAD TO IMMEDIATELY DEPRESS BRAKE TO ITS MAXIMUM CAPACITY TO SLOW/STALL THE UNINTENDED RAPID ACCELERATION. IT HAS DUPLICATED THIS BEHAVIOR TWICE IN THE L…"~6,100 mi, complaint #1734244
    • "I BACKED OUT OF MY GARAGE TO RUN AN ERRAND, DECIDED TO RUN BACK INTO THE HOUSE FOR A SWEATER. PUT THE CAR IN PARK (IT WAS STILL OUTSIDE THE GARAGE FACING THE OPEN GARAGE DOOR). HOPPED OUT AND WENT TO GO BACK INTO THE HOUSE WITH THE CAR DOOR OPEN. THE JEEP S…"~21,000 mi, complaint #1655121
    • "I WAS SITTING OUTSIDE OF MY GARAGE DOOR WAITING FOR IT TO FULLY OPEN, I HAD MY FOOT ON THE BRAKE AND THE RPMS OF MY CAR MAXED OUT AND MY CAR WENT FORWARD THROUGH MY GARAGE AND INTO MY LIVING ROOM. I NEVER ONCE TOUCHED THE ACCELERATOR AND TRIED BRAKING WITH BOT…"~55,000 mi, complaint #1702561
  15. #15

    wiring harness

    14 unsafe

    14
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "ELECTRICAL SYSTEM MALFUNCTIONED WHILE DRIVING ON A CITY STREET, DASHBOARD LIT UP AND THE VEHICLE WOULD NOT SWITCH GEARS. WIPERS STARTED GOING AND MESSAGE POPPED UP ON THE SCREEN TO NOT TURN THE VEHICLE OFF BECAUSE IT MAY NOT RESTART. WHEN THE VEHICLE WAS TUR…"~2,050 mi, complaint #1513406
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the “Service air Suspension” warning light was illuminated. In addition, the contact stated that the headlights independently turn on and off, the doors…"~80,000 mi, complaint #2190487
  16. #16

    backup camera

    7 unsafe, 6 annoyance

    13
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "BACKUP CAMERA FAILED TO WORK. JEEP ONLY HAS 3062 MILES ON IT SINCE PURCHASED BRAND NEW."~3,062 mi, complaint #1469728
    • "MY BACKUP CAMERA HAS QUIT WORKING. IT WON'T EVEN TURN ON. THE UCONNECT IS ALSO UNRESPONSIVE AS FAR AS TRYING TO TURN OFF THE UNIT. I TRIED THE THREE RESET OPTIONS AND NOTHING. I CAN'T FORCE AN UPDATE OR ANYTHING. SO NOW I HAVE NO BACKUP CAMERA."~3,100 mi, complaint #1469791
    • "THE BACKUP CAMERA DOESN'T TURN ON WHEN PUTTING CAR IN REVERSE. CAN NOT TURN ON FROM SETTINGS OR SCREEN EITHER."~5,300 mi, complaint #1471210
    • "REVERSE BACKUP CAMERA SUDDENLY STOPPED WORK. VERY HAZARDOUS BECAUSE IT'S A SAFETY FEATURE THAT'S NOT WORKING. GOD FORBID I RUN OVER A CHILD SINCE I RELY ON THE CAMERA TO REVERSE. I HAVE VIDEO PROOF OF THE ACQUIRING MALFUNCTION"~6,992 mi, complaint #1525022
    • "BACK UP CAMERA STOPPED WORKING. DOES NOT COME WHEN TRANSMISSION IS IN REVERSE AND WILL NOT WORK FROM APPS ON SCREEN. THE RADIO DOESN'T SHUT OFF EITHER."~17,000 mi, complaint #1693108
  17. #17

    interior trim

    5 unsafe, 7 annoyance

    12
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "THE TOP TRIM JEEP GRAND CHEROKEE 2018 LEATHER DASH IS WRINKLED IS ALSO HAS OVER FOUR AIR BUBBLES. VEHICLE HAS NOT BEEN EXPOSED TO SEVERE WEATHER CONDITIONS NOR HAS BEEN INTO ANY KIND OF ACCIDENT."~33,248 mi, complaint #1730641
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the rear passenger’s side interior window carbon fiber trim panel had separated from the frame. The contact also stated that the front passenger’s side window trim panel was detaching, and th…"~40,000 mi, complaint #1875562
    • "TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DASHBOARD PANEL DEVELOPED A BUBBLE. THE BUBBLE STARTED AT THE TOP OF THE DASHBOARD AND TRAVELED TO THE MIDDLE OF THE DASHBOARD. THE BUBBLE CAUSED CERTAIN FEATURES TO SWITCH ON A…"~70,000 mi, complaint #1693417
  18. #18

    adas collision warning

    11 unsafe

    11
    incidents

    Commonly reported, insufficient mileage data - n=16, median 10,000 mi, no reliable range below 25 reports.

    • "FORWARD COLLISION WARNING DOES NOT WORK. DEALERSHIP SAYS THE SYSTEM WILL WORK CORRECTLY IF THE ADAPTIVE CRUISE CONTROL IS ACTIVATED. ALL INFORMATION IN THE VARIOUS JEEP OWNER'S MANUAL DOES NOT SPECIFIC ACC ACTIVATION AS A REQUIREMENT. SEARCHING THE INTERNET…"~1,300 mi, complaint #1509597
    • "WHILE USING THE ACC FUNCTION AND SETTING FORWARD DISTANCE AT ANY LENGTH THE PROBLEM IS THAT WHEN THE CAR IN FRONT OF YOU SLOWS, STOPS,,OR TURNS MY VEHICLE WILL BRAKE ON ITS OWN. HOWEVER, WHILE BRAKING DURING THE MENTIONED OPERATION THE BIG PROBLEM IS THAT THE…"~8,000 mi, complaint #1724197
    • "SEVERAL ISSUES BUT THE MOST SERIOUS ISSUE WAS ON 1-25-2019 WHEN I HAD AN APPOINTMENT AND PARKED FORWARD INTO A PARKING SPACE. I WAS EARLY SO I DECIDED TO BACK UP INTO ANOTHER PARKING SPACE. THERE WAS AN OPEN SPOT RIGHT BEHIND ME. WHEN I BACKED UP IN BETWEEN…"~10,200 mi, complaint #1557797
    • "MY 2018 JEEP GRAND CHEROKEE JUST ACCELERATED BY ITSELF UP A SIDEWALK AT A PARKING LOT AND RAN INTO THE PILLAR OF A BUILDING. I THEN PUT IT IN REVERSE AND IT ACCELERATED INTO A CAR PARKED BESIDE ME. THE FRONT AXLE SNAPPED COMPLETELY EVEN THOUGH THE IMPACT WAS N…"~14,000 mi, complaint #1546961
    • "AFTER STARTING MY CAR I WENT IN MY HOUSE TO GET SOMETHING. MY CAR SLIPPED INTO REVERSE AND ROLLED DOWN MY LAWN ACROSS A BUSY STREET AND HIT A TREE. THE EMERGENCY BRAKING SYSTEM DID NOT ENGAGE. I WAS ABLE TO DRIVE THE CAR BACK TO WHERE IT WAS PARKED. I THEN TES…"~50,000 mi, complaint #1738693
  19. #19

    suspension struts shocks

    9 unsafe

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "THE AIR SUSPINSION HAS BEEN ACTIN UP SINCE I PURCHASED IT NEW IN FEB 2018. IT WASNT TOO BAD SO I JUST LEFT IT ALONE AND DIDNT USE IT. LATER IT STARTED FLASHING A WARNNING WHILE DRIVING AT HIGWAY SPEED TO "SERVICE AIR SUSPISION IMMEDIATLEY." THE SUSPINSION WENT…"~13,100 mi, complaint #1523040
    • "WHEN STARTING THE VEHICLE, IT MADE A GRINDING SOUND. THEN A DASHBOARD MESSAGE POPPED UP STATING THAT THE AIR SUSPENSION NEEDED SERVICING IMMEDIATELY. THIS SAME MESSAGE APPEARED EVERY TIME WE STARTED THE CAR. IN ADDITION, WHILE DRIVING, ANOTHER DASHBOARD MESSAG…"~15,000 mi, complaint #1518274
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 55 mph, the structure underneath the driver’s side collapsed and almost caused a collision. The contact felt the structure underneath the driver’s side was lower while turning. The c…"~34,008 mi, complaint #1761372
    • "SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY WARNING POPS UP AFTER BRAKING ON A DECLINE... VEHICLE MAKE A LOUD COMPRESSOR TYPE NOISE. SEEMS TO BE COMING FROM FRONT RIGHT WHEEL/ENGINE AREA."~46,000 mi, complaint #1688835
    • "STARTED MAKING A CRACKING LOSE METAL NOISE WHEN HITTING A SMALL BUMP OR TURNING THE WHEEL ALL THE WAY TO EITHER SIDE...WHILE DRIVING ON THE FREEWAY 405 SOUTH COMING FROM THE 10 DOWNTOWN..I WAS GOING ABOUT 40 MPH AS RUSH HOUR STARTED..ON A SMALL RAMP TURNING…"~52,000 mi, complaint #1728779
  20. #20

    instrument cluster

    5 unsafe, 1 broken, 2 annoyance

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "DASH AND RADIO SHUT OFF WHILE DRIVING ON THE FREEWAY"~590 mi, complaint #1431811
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 35-40 MPH, the instrument panel board inadvertently engaged on its own turning the seat warmer on and increasing the air conditioner temperature. The contact also stated that the nav…"~44,000 mi, complaint #1771141
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the instrument cluster screen failed to function as intended. The contact stated that the instrument cluster switched applications independently. In addition, the instrument cluster occasiona…"~89,000 mi, complaint #2122872
  21. #21

    lighting exterior

    6 unsafe, 2 annoyance

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HIGH BEAM AND LOW BEAM HEADLIGHTS MADE IT DIFFICULT TO DRIVE AT NIGHT. THE CONTACT STATED THAT THE LIGHT PRODUCED BY THE LOW BEAM WAS INADEQUATE TO SEE WHILE DRIVING AT NIGHT. ADDITIO…"complaint #1665943
    • "DRIVER SIDE HEADLIGHT HAS CONDENSATION. THERE ARE NO CRACKS OR OPEN SOURCES FOR WATER TO ENTER."complaint #1677562
    • "The turn signals in the front headlights have a known wiring issue and stop working. The unit is all one part, non serviceable and you have to replace the entire headlight assembly at $2055. This causes a significant safety risk to everyone on the road as you…"complaint #1785715
    • "What component or system failed or malfunctioned, and is it available for inspection upon request? Front left blinker failed, front right headlight failed, both at the same time. How was your safety or the safety of others put at risk? Both failed and now the…"complaint #1866398
    • "Driving home on dark, deserted roads, my brights will not click on. When I click, nothing happens. When I hold the turner back in the mode to “flash my brights”, the bright headlights will come on. I had to drive holding this back almost an hour so I could se…"complaint #2002972
  22. #22

    abs module

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the vehicle was taken to the dealer due to the ABS warning light being illuminated. The contact took the vehicle to receive the recall repair under NHTSA Campaign Number: 22V426000 (Service B…"~78,000 mi, complaint #1888463
    • "The contact’s wife owns a 2018 Jeep Grand Cherokee. The contact stated that the ABS, brake lights, and traction control warning lights were illuminated. Additionally, the contact stated that while driving at various speeds, the rear tires locked up inadvertent…"~80,000 mi, complaint #1883131
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic). The ABS, 4WD, and traction control warning lights were illuminated. The contact was employed by an independent mecha…"~125,000 mi, complaint #2149700
  23. #23

    fuel pump

    2 stranded, 4 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "We have experienced 2 separate episodes of this vehicle suddenly becoming disabled with complete engine shutdown while driving at highway speeds. Both episodes occurred abruptly, engine idling extremely rough, then shutting down within seconds, leaving the ca…"complaint #1765279
    • "Almost four months have passed since this recall was announced. It has to do with the high-pressure fuel pump which could fail and introduce debris into the fuel system potentially causing fuel starvation. This could result in loss of motive power which can ca…"complaint #1846250
    • "Jeep issued a recall for the high pressure fuel pump on our 2018 Grand Cherokee about a year ago and a redesigned fuel pump by Bosch is still not available. I am unable to travel out of state for fear that the fuel pump will fail possibly causing a crash or le…"complaint #1884257
    • "I attempted SEVERAL times to have the Stellantis/Chrysler/Jeep 'Z46 - High-Pressure Fuel Pump Failure' recall repair performed on my 2018 Jeep Grand Cherokee Summit Platinum 4X4 EcoDiesel. The 'Z46' recall was issued in JUN 2022. Yet over ONE YEAR LATER each t…"complaint #1903118
    • "I have been experiencing slow crank issues for months now. The vehicle will have a slow crank then start. If it does not start on the first try, it will start on the second attempt. This concerns me as I've read many complaints regarding high pressure fuel pum…"complaint #2080017
  24. #24

    glass and windshield

    4 unsafe, 2 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS AN ABNORMAL POPPING SOUND AND NOTICED THAT THE WINDSHIELD WAS CRACKED ON THE TOP PASSENGER SIDE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC…"~20,000 mi, complaint #1651097
    • "ABOUT 47 DEGREES FAHRENHEIT OUTSIDE DROVE FOR ABOUT 30 MINUTES WITH INTERIOR TEMP SET TO [REDACTED ADDRESS]. WINDOWS STARTED FOGGING UP SO TURNED ON THE DEFROST. HEARD A CRACK AND WINDOW CRACKED DOWN MIDDLE OF WINDSHIELD ABOUT 10' SPREAD TO ABOVE THE MIRRO…"~31,275 mi, complaint #1725447
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the rear glass fractured without impact. The contact's minor children were seated in the rear seat when the failure occurred. The vehicle was not diagnosed…"~57,000 mi, complaint #2012006
  25. #25

    seatbelt and pretensioner

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving or while the vehicle was parked, the passenger's side front seat belt had to be manually retracted. The contact stated that when the seat belt was manually retracted and the pas…"~195,000 mi, complaint #1988629
  26. #26

    stability and traction control

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "WHILE DRIVING AROUND A CURVE, STEERING CONTROL WENT OUT AND TRACTION CONTROL KICKED ON. THIS CAUSED AN INABILITY TO PROPERLY CONTROL THE VEHICLE. TRACTION CONTROL PULLED VEHICLE INTO THE SIDE OF THE ROAD AND CAUSED A MINOR ACCIDENT."~5,835 mi, complaint #1486852
    • "TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 60-65 MPH THE VEHICLE FAILED TO ACCELERATE AND LOSS MOTIVE POWER. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY CAR AND TRUCK CENTER [REDACTED ADDRES…"~28,000 mi, complaint #1641456
  27. #27

    throttle and pedal

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THROTTLE HAS STUCK ON FULL THROTTLE 2 TIMES WHILE ACCELERATING ON CITY STREET. THE ONLY WAY TO SLOW VEHICLE DOWN WAS TO PUT TRANSMISSION IN NEUTRAL AND APPLY BRAKES HARD. VERY SCARY SITUATION! OTHER OWNERS HAVE HAD THE SANE PROBLEM. *DT CONSUMER STATED OTHER…"~1,000 mi, complaint #1503529
    • "ON OCCASION, WHEN THE ACCELERATOR PEDAL IS PUSHED ALL OF THE WAY TO THE FLOOR, IT WOULD GET STUCK UNDER THE FLOOR MAT. THIS HAS HAPPENED ON MORE THAN ONE OCCASION. IT IS VERY DANGEROUS WHEN IT HAPPENS BECAUSE THE VEHICLE IS AT FULL THROTTLE AND THE BRAKES WILL…"~4,000 mi, complaint #1497600
    • "DRIVING ON THE STREET -JEFFERSON BLVD. ON MY WAY HOME AND MY EXCELARATOR PEDAL WAS STUCK AND COULD NOT STOP THE CAR AND HIT LARGE ESCALADE IN FRONT OF ME, THANK GOD FOR THAT. HIS CAR WAS BARELY SCRATHED AND MINE ENDED UP $6,500 IN REPAIRS LESS $1,000 DEDUCTIBL…"~32,000 mi, complaint #1705875
  28. #28

    cruise control conventional

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "WE WERE USING CRUISE CONTROL IN OUR NEW JEEP. AS WE WERE APPROACHING A RED TRAFFIC LIGHT, WE TRIED TO DISENGAGE THE CRUISE CONTROL BY USING THE BRAKE. THE VEHICLE WOULD NOT STOP. THE BRAKES WERE COMPLETELY ENGAGED AND LOCKED, BUT THE VEHICLE KEPT MOVING FORWAR…"~3,500 mi, complaint #1473556
    • "WHEN USING CRUISE CONTROL AND PUSHING THE BRAKE TO DISENGAGE THE CRUISE CONTROL, THE CAR SLOWS DOWN UNTIL MY FOOT IS REMOVED FROM THE BRAKE. IT THEN SPEEDS FORWARD INSTANTLY UNTIL I BRAKE AGAIN AND HIT CANCEL FOR CRUISE CONTROL. THIS HAS HAPPENED NUMEROUS TIM…"~12,000 mi, complaint #1608114
    • "TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY OVERCHARGED WHILE THE VEHICLE WAS DRIVEN. THE CONTACT WAS ALSO UNABLE TO CANCEL THE CRUISE CONTROL FUNCTION WHICH CAUSED THE VEHICLE TO INDEPENDENTLY ACCELERATE ON SEVERAL OCC…"~29,000 mi, complaint #1651185
  29. #29

    steering electric assist

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "ON HIGHWAY GOING 70 MPH WITH CRUISE CONTROL SET AND ALL OF A SUDDEN OUR JEEP WENT OUT OF CONTROL AND STARTED TO THE LEFT. WAS ABLE TO REGAIN CONTROL AFTER A FEW SECONDS, BUT WAS VERY LUCKY THERE WAS NO OTHER VEHICLES TO OUR LEFT OR WE WOULD HAVE CRASHED INTO I…"~2,500 mi, complaint #1488657
    • "VEHICLE WAS BEING TOWED BEHIND 2016 TUSCANY CLASS A WITH A BLUE OX HITCH. WE MADE A STOP TURNED LEFT AT TO BOTTOM OF AN EXIT RAMP. THE VEHICLE BEGAN DIPPING DOWN AND BACK UP VIOLENTLY FROM RIGHT TO LEFT, BACK AND FORTH, THROWING TO MOTORHOME FROM SIDE TO SI…"~9,200 mi, complaint #1557012
    • "THREE EVENTS IN 12 MONTHS OF VEHICLE VIOLENT "WOBBLE" (TRACKS SIDE TO SIDE) WHILE BEING TOWED BY A CLASS A (MOTORHOME) AT SLOW SPEED ~15 TO 25 MPH. CONDITIONS PRECEDING EVENTS INCLUDE: 1) FROM A STOP TO MOVING AFTER TURNING, USUALLY 90 DEGREES, BUT NOT ALWAYS…"~14,000 mi, complaint #1600859
    • "I NEARLY DIED ON 5/8/19 DRIVING MY JEEP. I WAS GOING ABOUT 60MPH ON THE EXPRESSWAY IN THE FAR LEFT LANE. MY SOS 🆘 WENT OFF ON MY PHONE AND IMMEDIATELY I LOST CONTROL OF THE CAR AND WHEELS STARTED TURN INTO LEFT AND RIGHT. THERE WAS NO MORE POWER STEER…"~22,000 mi, complaint #1565555
  30. #30

    transfer case awd

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "2018 JEEP GRAND CHEROKEE. FIRST DAY OF OWNERSHIP, SERVICE 4WD LIGHT APPEARS. CYCLE IGNITION OFF AND BACK ON, LIGHT DISAPPEARS. ENGAGED 4 LOW TO ENSURE SYSTEM IS WORKING. WHEN VEHICLE SHIFTED TO 4 LOW, SERVICE 4WD LIGHT APPEARS AGAIN. ALSO SERVICE STABILIT…"~28,285 mi, complaint #1719380
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, the back-over prevention APP independently uninstalled. In addition, the contact stated that the vehicle had not been started in eight days. In addition, the sta…"~88,727 mi, complaint #2128031
  31. #31

    transmission manual clutch

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "HAVE OWNED THE VEHICLE FOR A LITTLE MORE THAN A YEAR. THREE TIMES I'VE HEARD GEAR GRINDING WHEN I PUT THE VEHICLE IN REVERSE, I IMMEDIATELY PUT MY FOOT ON THE BRAKE PUT THE VEHICLE BACK INTO PARK WAITED A FEW SECONDS WITH MY FOOT ON THE BRAKE BEFORE PUTTING TH…"~1,050 mi, complaint #1607476
    • "THE UPSHIFTER PADDLE DRIVER CONTROL ON MY JEEP SRT TRACKHAWK, ALONG WITH MANY OTHER 2010+ FCA VEHICLES EQUIPPED WITH PADDLE SHIFTERS, PERFORMS THE OPPOSITE FUNCTION (DOWNSHIFTING) WHEN VEHICLE IS IN MOTION- CAUSING THE GEARS TO LOWER ONE OR MORE, THE ENGINE TO…"~4,000 mi, complaint #1671488
  32. #32

    ac compressor and refrigerant

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "AIR CONDITIONER EVAPORATOR LEAKING INSIDE VEHICLE CAUSING FREON TO GET IN THE CAR AND GET IN OUR LUNGS. ALSO THIS CAUSES IT TO GET INTO THE ENVIRONMENT"~64,976 mi, complaint #1733411
  33. #33

    acceleration loss or hesitation

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "THIS SUV HAS THE ENERGY EFFICIENT SHUTDOWN/RESTART FEATURE. AFTER BEING STOPPED AT A TRAFFIC LIGHT, I RE-ENGAGED THE ENGINE/TRANSMISSION BY LIFTING MY FOOT OFF OF THE BRAKE AND BEGAN PRESSING THE ACCELERATOR. THERE WAS VERY LITTLE POWER TO ACCELERATE, YOU CO…"~1,100 mi, complaint #1502484
    • "TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM ([REDACTED ADDRESS], LILLINGTON, NC 27546, [REDACTED…"~3,500 mi, complaint #1473437
  34. #34

    brake booster

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "AT A STOPLIGHT I PRESSED ON THE BRAKES AND THEY WERE TOO HARD TO PUSH DOWN AS I LOOK TO MAKE SURE I WAS IN DRIVE WHICH I KNOW I WAS AND I WAS I WAS IN DR. AND THEY WERE STILL TOO HARD TO PUSH DOWN SO I PUT IT IN PARK PUT IT BACK AND DRIVE IT PUSHED OUT AT FIRS…"~17,000 mi, complaint #1597402
  35. #35

    driveshaft axle cv

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Transmission line has worn a hole from the location it sits under the jeep. The metal hose now has a flat spot. This is because its rubbing on the metal [REDACTED PLATE] it. I attached photos. I do have a video of what we are seeing and how it’s happening.…"complaint #2155104
    • "Front passenger side CV Axle purchased from detroit axle. They confirmed on website it would fit my make, model, and year of vehicle. Once I described that they are selling this part incorrectly and they refused to change website to continue fraud sell I asked…"complaint #2180499
    • "I am reporting repeated drivetrain and transmission failures involving my 2018 Jeep Grand Cherokee SRT. The problems began with failure of the driveshaft carrier bearing, which was replaced with a brand-new component by an independent mechanic. The transfer c…"complaint #2241210
  36. #36

    paint and clearcoat

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "PURCHASED MY GRAND CHEROKEE A COUPLE OF WEEKS AGO. ITS BLACK ON BLACK ON BLACK. THE DAY I DROVE IT WAS A CLOUDY MORNING. BY THE TIME ALL WAS SIGNED THE SUN WAS OUT. AS I DROVE OFF THE LOT I NOTICED THE LEATHER WAS BUBBLED AND PEELING UP. I CONTACTED TH…"complaint #1689971
    • "Entire front leather dash has delaminated and separated by bubbling up from the original glue not holding. Also, the exhaust resonators (both sides) on my 2018 Jeep Grand Cherokee SRT is bad on both sides and blowing out fiberglass from my exhaust pipes all…"complaint #1930316
    • "With less than 40k miles on my vehicle the leather dash on my Jeep has begun to delaminate. I'm concerned for the way this will impact the front passenger airbag to deploy in the event of a collision. Additionally this causes a viability issue due to the glare…"complaint #1951913
  37. #37

    power windows and locks

    2 unsafe, 1 broken

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "SEE NOTE TO INSURANCE COMPANY I RECEIVED MY 2018 JEEP BACK YESTERDAY 7/10/19 AFTER MONTHS OF WAITING FOR FARMERS TO REGAIN POSSESSION AFTER STOLEN AND RECOVERED IN MEXICO AND REPAIRS TO BE DONE. I DROVE THE CAR HOME FROM BUMPER TO BUMPER LAST NIGHT. WHEN…"~4,000 mi, complaint #1582827
    • "POWER DRIVER SEAT ADJUSTS FORWARD WHILE I AM IN MOTION. DANGEROUS DRIVING CONDITION OCCURS WHEN I AM CRAMMED UP AGAINST THE STEERING WHEEL. AT DEALERSHIP X 2 WITH NO RESOLUTION. THEY CLAIM TO HAVE PERFORMED A MEMORY AND SOFTWARE RESET."~6,747 mi, complaint #1602901
  38. #38

    software or update

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "I WOULD LIKE JEEP TO HAVE A SETTING ADDED TO THE CAR SETTINGS TO HAVE THE DEFAULT STATUS OF THE THE START STOP ENGINE SET TO OFF SO THAT THE DRIVER HAS THE OPTION TO HAVE IT OFF RATHER THAN PRESSING THE BUTTON EVERY SINGLE TIME. I WAS DRIVING THE YESTERDAY AND…"~2,126 mi, complaint #1458849
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the safety hazard warning light illuminated, and the vehicle was making abnormal sounds. The vehicle was taken to the dealer, and the dealer related the fail…"~7,858 mi, complaint #1871618
  39. #39

    sunroof

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "MY 2018 JEEP GRAND CHEROKEE TRAILHAWK'S SUNROOF SUDDENLY EXPLODED WHILE DRIVING 60 MPH ON THE FREEWAY DURING A HOT SUMMER DAY. I HEARD AN INITIAL LOUD CRACK SOUND AND MOMENTS LATER THE FRONT SUNROOF GLASS SHATTERED OUTWARD. I WAS ABLE TO GET TO THE SIDE OF T…"~6,500 mi, complaint #1498330
    • "TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 65 MPH, THE SUN ROOF GLASS FRACTURED WITHOUT IMPACT. THE SUN ROOF INTERIOR COVER PREVENTED THE FRACTURED GLASS FROM FALLING INTO THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT…"~52,820 mi, complaint #1713936
  40. #40

    suspension arms and bushings

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "A ARM BROKE CLEAN IN TWO WHILE DRIVING DOWN ROAD. NOTHING WAS HIT PRIOR TOO ARM BREAKING AS A RESULT CAR PULLED TO RIGHT AND HIT BACK TIRE ON A CURB WHICH CAUSED ROTOR AND BALL JOINT ON BACK TO BREAK. HAVE BEEN COMPLAINING TO SERVICE DEPARTMENT OF POPPING NOIS…"~22,000 mi, complaint #1618538
    • "I WAS DRIVING BETWEEN 50 - 55 MPH AND WITHOUT WARNING THERE WAS A REALLY HARD HIT AND LOUD NOISE THAT I THOUGHT MAY HAVE BEEN A BLOW OUT. IT WAS DAYLIGHT AND NO DEBRIS IN THE ROAD THAT I HIT TO CAUSE ANY DAMAGE. I HAD NEW TIRES THAT WAS APPROXIMATELY 5 MONTH…"~44,500 mi, complaint #1703422
  41. #41

    alignment and pull

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WHILE BEING TOWED BY AN RV, THE JEEP STARTED VIOLENTLY WOBBLING WHICH SHOOK MY 40,000 # RV PRETTY HARD. THIS STARTED AFTER A SLOW (ABOUT 5MPH) LEFT TURN. THE WOBBLING DID NOT STOP UNTIL COMPLETELY STOPPING THE RV. THIS HAS ONLY HAPPENED ONCE IN 5,000 MILES OF…"~10,556 mi, complaint #1561015
    • "WE TOW OUR VEHICLE AND IT IS HAVING A REAL BAD WOBBLE. THIS HAPPENS WHEN WE MAKE SHARP TURNS WHILE IN TOW ONLY. AFTER THE TURN IT USUALLY CORRECTS ITSELF. WE ARE CONCERNED THAT THIS MAY BE THE SAME PROBLEMS THEY ARE HAVING WITH THE EARLIER MAKE JEEPS WHICH IS…"~20,000 mi, complaint #1618339
  42. #42

    emissions aftertreatment

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "AFTER HAVING MY JEEP BRAND NEW FROM THE DEALER ROUGHLY ABOUT TWO WEEKS AFTER PURCHASING THE CHECK ENGINE LIGHT TURNED ON. WE BOUGHT OUR JEEP FROM AUTONATION IN SPRING, TX. WE LIVE IN GALVESTON COUNTY SO WHEN IT TURNED ON WE TOOK IT TO AUTOZONE FOR THE FREE COD…"~1,692 mi, complaint #1504554
  43. #43

    engine oil consumption

    1 stranded, 1 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Took my 2018 Jeep Grand Cherokee vehicle in as oil was leaking badly , which could have made a dangerous situation. Was told by mechanic that my oil filter adapter had to be replaced. Was advised it was made of plastic and had cracked. The mechanic could no…"complaint #2036173
    • "Grandfather bought the car for me in December 2024. It was sold and wasn’t told there were any issues with the car. It was bought in Texas. I drove it to Colorado. Two and a half weeks into driving the car, it was leaking a lot of oil. Had it looked at and was…"complaint #2058959
  44. #44

    evap system

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "EVAPORATIVE EMISSION SYSTEM INCORRECT PURGE FLOW FOR A PREDETERMINED PERIOD OF TIME. ENGINE LIGHT IS ON. BROUGHT CAR NEW."~31,900 mi, complaint #1653624
  45. #45

    exhaust system

    1 stranded, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at approximately 45 MPH, she observed a noise that resembled air escaping from the passenger side of the vehicle. The vehicle was taken to a dealer where it was diagnosed that t…"~39,000 mi, complaint #2031781
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the vehicle failed to start-up as needed. There was no warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the Exhaust Gas Recirculation (E…"~101,000 mi, complaint #1998204
  46. #46

    heater core and blower

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THE BLOWER MOTOR HAS BEEN REPLACED TWICE WITHIN A 4 MONTH PERIOD. 1ST TIME, HOT AIR WAS BLOWING WHEN A/C ON. 2ND TIME, THERE WAS A LOUD NOISE WHEN A/C ON. ALSO, THE START/ STOP FEATURE NOT WORKING AS OF 1 MONTH AGO. TOOK IT TO DEALERSHIP LAST WEEK TO GET IT FI…"~17,000 mi, complaint #1722328
    • "The contact owns a 2018 Jeep Grand Cherokee. The contact stated that she noticed a burning odor while operating the heating system. The contact then stated that she noticed smoke coming through the vent. No warning lights were illuminated. The contact stated t…"~100,000 mi, complaint #1895556
  47. #47

    noise or vibration unspecified

    2 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact's mother-in-law owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle vibrated abnormally. While stationary, there was an abnormal sound coming from the vehicle. The vehicle was taken to the dealer fi…"~35,000 mi, complaint #1750136
    • "TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 3 MPH, SHE HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE SAW WATER ENTERING FROM THE FR…"~124,000 mi, complaint #1721656
  48. #48

    steering rack mechanical

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE VEHICLE BECOMES VERY UNSTABLE (EG, IT WOBBLES ) WHEN I STEP LIGHTLY ON THE BREAK AT SPEEDS OF 60 MPH AND ABOVE. ALSO, THIS VEHICLE HAS A HIGH RISK OF ROLLING OVER ( I LIGHTLY MOVED THE STEERING WHEEL TO AVOID COLLISION WITH A RECKLESS DRIVER THAT ALMOST H…"~5,500 mi, complaint #1533377
  49. #49

    tire failure

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE GOODYEAR TIRES HAVE LITTLE TREAD LEFT AFTER 14,000 MILES. ALSO, THE KEVLAR GOODYEAR ARE HIGHLY SUSCEPTIBLE TO PENETRATION BY STAPLES. STAPLES! I CAN UNDERSTAND THAT NO TIRE IS IMPERVIOUS TO NAILS BUT I WOULD HAVE THOUGHT THAT WITH KEVLAR THESE TIRES SHOUL…"~14,000 mi, complaint #1514560
  50. #50

    trunk or liftgate

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The bolt that holds the liftgate motor on top snapped in half with trying to open. I used the button on the remote to open the lift gate. I heard a loud pop noise as it was trying to open then when I finally got it open I noticed the bolt was snapped in half.…"complaint #1942966
    • "1-Rear driver-side Power Lift-gate actuator ball bolt snapped right off while rear gate is open. 2- It came right down on my head and caused severe bump and bleeding from a 250 pound rear door. I am 6ft 1 in, but if it is someone small it can cause sever injur…"complaint #2162483
  51. #51

    adas blind spot

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "When it rains, blindspot goes out along with passenger window function."complaint #1777080
  52. #52

    adas lane keeping

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Where to start. Display module glue is falling apart. Can no longer use my screen due to poor glue adhesion. All ADAS systems malfunctioning: FCW, LKA, Automatic Emergency Breaking, Blind Spot Warning, ACC, Rear Cross Traffic Warning systems do not work. Ove…"complaint #1832267
  53. #53

    brake pads and rotors

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "SCRAPPING/GRINDING COMING FROM THE WHEELS. SOUNDS LIKE THE DISC ROTOR DUST SHIELD IS RUBBING AGAINST THE ROTOR. I HEARD THIS IS A KNOWN ISSUE. LET'S SEE WHAT THE SERVICE DEPARTMENT SAYS."complaint #1500624
  54. #54

    climate control module

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "While driving on highway climate control temperature kept switching, and would not allow me to put defroster on making visibility increasingly difficult. Also the vehicles screen will randomly display the backup camera while driving at high speeds. This is all…"complaint #1818050
  55. #55

    fluid leak unspecified

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Multiple leaks found under the car and was brought in for emergency repair. One leak was the driveshaft, one was engine coolant and the other was the front steering column. "complaint #1972052
  56. #56

    hv system fault reduced power

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2018 Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. Upon restarting the vehicle, the vehicle returned to normal functionality. The START/STOP system unavailability…"~45,000 mi, complaint #1902705
  57. #57

    key fob and immobilizer

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THIS VEHICLE LACKS ANY KIND OF UTILITY FOR POSITIVE ENGINE SHUTOFF CONFIRMATION, AND/OR A WARNING INDICATOR WHEN THE KEY FOB IS SEPARATED FROM THE VEHICLE. IT IS VERY EASY TO ACCIDENTALLY PARK AND EXIT THIS VEHICLE AND LEAVE IT RUNNING. IT HAS HAPPENED TO ME F…"~16,750 mi, complaint #1562897
  58. #58

    parking brake

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I was backing up my trailer and placed the jeep in park and set emergency brake while on an incline. I got out of the jeep and the vehicle proceeded to roll away approximately 3 feet. I jumped back towards the drivers seat to press the brake to stop it from…"complaint #2211564
  59. #59

    parking sensors

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "1.At 63263 miles ADAS front Parking sensor and at 96000 miles Active park assist modules are failing with a pop up message asking for a service. The parts are working intermly but, I believe it could potentially mislead the driver when parking using Active Par…"complaint #1955398
  60. #60

    wiper and washer

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "ON JANUARY 25, 2018 I WROTE A LETTER TO MY LOCAL DEALER (ANCHORAGE CHRYSLER CENTER) ASKING FOR THEIR HELP IN WORKING WITH JEEP CHRYSLER TO FIND A SOLUTION TO THE FRONT WINDSHIELD WIPERS OF MY BRAND NEW 2018 JEEP GRAND CHEROKEE SUMMIT FREEZING TO THE WINDSHIELD…"~3,000 mi, complaint #1459652

NHTSA investigations

Search NHTSA's own recall and complaint database for JEEP GRAND CHEROKEE directly.