2011 JEEP GRAND CHEROKEE

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    engine stall or no start

    26 stranded, 259 unsafe

    285
    incidents
    Typical range: 52,000–115,000 mi

    Median 82,000 mi, based on 467 reports (20% had no usable mileage)

    • "JEEP GC2011 ENGINE STALLS WHILE DRIVING! CURRENT RECALL UNDER CHRYSLER #T36 AND NHTSA #17V435 ONLY COVERS YEAR 2012-2014. CHRYSLER NEEDS TO BE NOTIFIED TO INCLUDE YEAR 2011. ONGOING ISSUES OF STALING AND COMPLAINTS FOR 2011 HAS BEEN LOGGED SINCE 2012 AND IS…"~5,000 mi, complaint #1392675
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE STEERING SEIZED. THE CONTACT PLACED THE VEHICLE IN NEUTRAL. WHEN THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO ELGIN CHRYSLER…"~55,000 mi, complaint #1523119
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL ODOR IN THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THERE WA…"~82,037 mi, complaint #1647347
    • "FOR THE LAST SEVERAL MONTHS MY JEEP WILL NOT START ALL THE TIME. IT HAS SHUT DOWN TWICE IN THE MIDDLE OF THE ROAD WHILE I WAS IN 45 AND 60 MILES A HOUR TRAFFIC.I WAS ABLE TO TURN MY WHEEL TO GET INTO THE FAR RIGHT LANE. IT IS VERY UNSAFE AND JEEP DOESN'T SEEN…"~114,204 mi, complaint #1491362
    • "VEHICLE DOES NOT CRANK, CRANKS BUT SUDDENLY LOSES POWER, SHUTSOFF LOSING POWER BRAKES, POWER STEERING AND CONTROL. *TR"~180,000 mi, complaint #1086761
  2. #2

    control module

    55 stranded, 121 unsafe, 1 broken, 1 annoyance

    178
    incidents
    Typical range: 40,000–74,000 mi

    Median 54,000 mi, based on 276 reports (10% had no usable mileage)

    • "DECEMBER 5, 2011 VEHICLE REMOTE STARTED, SHUT OFF AND FAILED TO RESTART. TAKEN TO DEALERSHIP, RELATED THAT IT WAS A KEY PROGRAMMING ISSUE. DECEMBER 9, 2011 VEHICLE WOULD NOT START, TOWED TO DEALERSHIP, RELATED THAT IT WAS A CLIMATE CONTROL MODULE. DECEMBER…"~3,500 mi, complaint #903026
    • "10/27/14- TRIED TO START CAR USING PUSH-BUTTON START- CAR ENGINE WOULD NOT TURN OVER, HOWEVER DASHBOARD INDICATOR LIGHTS CAME ON, AND ALSO A MESSAGE IN THE MENU THAT READ- NO BUS TIPM. WINDSHIELD WIPERS CAME ON (BUT THE CONTROL WAS IN THE "OFF" POSITION), AND…"~40,000 mi, complaint #1126428
    • "WHEN STARTED AND SHIFTED INTO "D" DRIVE MODE, CAR WOULD SELF ENGAGE IN MANUAL GEAR "4" AND THEN HAD NO TRACTION OR ACCELERATION, ONLY REVERSE. TRANSMISSION COMPLETELY DIED AND WOULD AUTOMATICALLY GO INTO MANUAL "4" GEAR ITSELF WHEN PUT INTO "D" DRIVE MODE FRO…"~52,000 mi, complaint #1074434
    • "I WAS AT A BUSINESS MEETING AND I CAME OUTSIDE TO START MY VEHICLE UP AND IT WOULDN'T START. TOOK THE TRUCK TO 2 MECHANICS BEFORE TAKING IT BACK TO WHERE I PURCHASED THE VEHICLE. DEALER EXPLAINED THAT ITS THE (T.I.P.M) TOTALLY INTEGRATED POWER MODULE AND ITS…"~70,000 mi, complaint #1109899
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HIGH BEAM HEADLIGHTS REMAINED ILLUMINATED. IN ADDITION, THE POWER LOCKS WERE INOPERABLE AND THE POWER OUTLET FAILED. AN INDEPENDENT MECHANIC NOTICED THAT A WIRE ATTACHED TO THE TOTALL…"~156,000 mi, complaint #1606365
  3. #3

    battery and charging

    36 stranded, 41 unsafe, 4 annoyance

    81
    incidents
    Typical range: 62,500–121,000 mi

    Median 91,000 mi, based on 113 reports (16% had no usable mileage)

    • "THE VEHICLE STALLED WHILE DRIVING ON NY HIGHWAY GOING APPROXIMATELY 45 MPH. I PANICKED SINCE I HAD MY KIDS IN THE VEHICLE. BUT THE WORST THING IS THAT IT TOOK ME AROUND 30 MINUTES TO START THE VEHICLE AFTER THE FACT. WE WERE STUCK IN THE MIDDLE OF THE HIGHWAY…"~4,500 mi, complaint #1012342
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND THE BATTERY INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO SEA VIEW AUTO JEEP (810 STATE ROUTE 35, OCEAN, NJ 07712) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND S…"~62,636 mi, complaint #1447205
    • "THESE PROBLEMS ARE RANDOM. FIRST ALRM HAS GONE OFF TWICE, THE DAY LIGHT RUNNING LIGHTS DON'T ALWAYS COME ON. THE CAR DOES NOT ALWAYS RECOGNIZE THE KEY. THE DOM ELIGHT ON THE DRIVERS SIDE FLICKERS SOME TIMES. THIS MOURNING THE CLOCK ON THE RADIO SHOWED AN I…"~92,000 mi, complaint #1398647
    • "THE ALTERNATOR FAILED WITHOUT WARNING, CATCHING ON FIRE, RENDERING THE VEHICLE UNDRIVEABLE AND IN NEED OF AT LEAST A COMPLETE REPLACEMENT OF THE ECM, ALTERNATOR, AD BATTERY, ALONG WITH ANY REPAIRS OR REPLACEMENTS OF WIRES OR PARTS MELTED. IT ALL HAPPENED WITH…"~122,500 mi, complaint #1739771
    • "The contact owns a 2011 Jeep Grand Cherokee. The contact stated while his wife was driving approximately 30 MPH she observed that the check battery light had illuminated. The contact stated that his wife had smelled a burning smell and returned to the residenc…"~197,000 mi, complaint #1897503
  4. #4

    brake booster

    2 stranded, 76 unsafe, 2 annoyance

    80
    incidents
    Typical range: 40,000–71,500 mi

    Median 54,000 mi, based on 101 reports (24% had no usable mileage)

    • "RECEIVED RECALL FOR BRAKE BOOSTER. DEALER CLAIMS THEY ARE ONLY RECEIVING ONE REPLACEMENT PART EVERY TWO WEEKS AND I'M NUMBER 42 ON THE LIST. AT THIS RATE MY RECALL WILL NOT BE RESOLVED FOR ANOTHER 84 WEEKS. IT HAS ALREADY BEEN 5 WEEKS SINCE THE PART WAS ORDERE…"~16,000 mi, complaint #1089319
    • "MY WIFE WAS DRIVING OUR 2011 GRAND CHEROKEE OVERLAND YESTERDAY AND WAS STOPPED WITH HER FOOT ON THE BRAKE IN A DRIVE THRU. WHILE IT WAS STOPPED WITH HER FOOT ON THE BRAKE PETAL WENT RIGHT TO THE FLOOR AND THE JEEP STARTED TO MOVE FORWARD. NO BRAKES!!! SHE SAID…"~44,000 mi, complaint #1059234
    • "ON 05/06/14 VEHICLE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND THE VEHICLE WOULD NOT STOP AT AN INTERSECTION. THE VEHICLE ROLLED THROUGH TWO STOP SIGNS WITH AN INFANT IN THE VEHICLE NEARLY CAUSING TWO SEPARATE ACCIDENTS. BRAKES DID NOT FUNCTION AT ALL EVE…"~55,070 mi, complaint #1099610
    • "MY 2011 JEEP GRAND CHEROKEE BRAKE BOOSTER FAILED. I AM GETTING A "HISSING" NOISE FROM THE BOOSTER AND MY BRAKING POWER HAS BEEN REDUCED. THE ISSUE STARTED DURING A REAL COLD SNAP IN THE NORTHEAST... NOT SURE IF THE DEFECT IS RELATED TO THIS COLD WEATHER OR NOT…"~65,000 mi, complaint #1049115
    • "The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and the contact heard a loud hissing sound. There was no warning light illuminated. The vehicle was able to be restarted; howe…"~170,000 mi, complaint #2022375
  5. #5

    other

    2 stranded, 30 unsafe, 1 broken, 44 annoyance

    77
    incidents
    Typical range: 33,000–71,000 mi

    Median 47,000 mi, based on 65 reports (66% had no usable mileage)

    • "TL*THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE TRAVELING 55 MPH THE CONTACT NOTICED A HIGH PITCH SOUND COMING FROM THE VENTILATION SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PERFORMING NORMALLY. T…"~1,300 mi, complaint #816218
    • "P14/NHTSA 14V-154 RECALL WAS NOT CONDUCTED EVEN AFTER WE BROUGHT THE CAR IN AND THEN I CONTACTED [XXX] AT THE JEEP SERVICE DEPT.. ([REDACTED PHONE]) THREE TIMES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).…"~30,000 mi, complaint #1102430
    • "HEADLINER CAUGHT FIRE, ORIGIN APPEARS TO BE NEAR PASSENGER VANITY MIRROR BASE. *TR.. UPDATED 08-20-14 *BF UPDATED 08/25/2014 *JS "~50,450 mi, complaint #1027007
    • "SMOKE SUDDENLY APPEARED IN CAR INTERIOR WHILE DRIVING ON A HIGHWAY. I PULLED OVER. SMOKE BECAME MORE INTENSE. OPENED SUNROOF. FLAMES OBSERVED IN HEADLINER/DOOR JAMB ABOVE DRIVER'S SIDE. FIRE EXTINGUISHED BY FIRE DEPARTMENT BUT NOT BEFORE EXTENSIVE DAMAGE TO T…"~75,000 mi, complaint #1183788
    • "I HAD SCHEDULE AN APPOINTMENT WITH DEWEY DODGE, RAM, CHRYSLER, JEEP IN ANKENY IA ON 09/29/16 TO ADDRESS THE VISOR RECALL. AT THAT TIME I WAS TOLD THEY ARE LOST PART OF THE KIT NEEDED FOR THE REPAIR. I SCHEDULED ANOTHER APPOINTMENT ON 11/11/6 AND WAS TOLD T…"~260,000 mi, complaint #1333082
  6. #6

    fuel pump

    12 stranded, 55 unsafe, 1 broken, 5 annoyance

    73
    incidents
    Typical range: 50,000–90,000 mi

    Median 65,000 mi, based on 100 reports (20% had no usable mileage)

    • "I WAS HAVING PROBLEMS STARTING MY 2011 JEEP GRAND CHEROKEE. SOMETIMES IT STARTED AND THEN THE ENGINE DIED WHICH IS VERY DANGEROUS. I TOOK IT IN TO JEEP SERVICE AND THEY REPLACED THE FUEL PUMP RELAY IN THE TIPM. *TR"~35,500 mi, complaint #1118968
    • "MY CAR HAS BEEN IN AND OUT OF THE SHOP FOR THE PAST YEAR. TWO YEARS AGO MY FUEL PUMP WENT OUT AND THAT WAS REPLACED AT THAT TIME AND WAS ALSO A RECALL SITUATION. SINCE THEN THE SAME FUEL PUMP HAS BEEN REPLACED 5 TIMES AND THE SAME PROBLEM KEEPS OCCURRING. MY C…"~50,000 mi, complaint #1327177
    • "VEHICLE STALLED, WILL NOT START FROM TIME TO TIME, I NOTICE SEVERAL COMPLAINANTS ONLINE ON THE SAME. THE COMPLAINANTS HAD TAKEN VEHICLE IN FOR REPAIR ADD MET WITH NEGATIVE RESULTS EACH TIME THE CONSISTENT FIX WAS FUEL PUMP & FUEL RELAY BUT THIS DID NOT REPAIR…"~64,000 mi, complaint #1192322
    • " THE VEHICLE HAS BEEN AT JEEP IN EXCESS OF 45 DAYS FOR REPAIRS. ON AN INTERMITTENT BASIS I HAVE EXPERIENCED PROBLEMS STARTING MY JEEP. THEN, ON DECEMBER 25, 2019, I RECEIVE THE V62 FUEL PUMP RELAY RECALL FOR MY JEEP. I CALLED THE FCA RECALL ASSISTANCE…"~100,500 mi, complaint #1657058
    • "The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed to the local dealer who diagnosed that the fuel pump relay was faulty and needed to be replac…"~190,000 mi, complaint #1807378
  7. #7

    wiring harness

    2 stranded, 48 unsafe, 3 annoyance

    53
    incidents
    Typical range: 48,000–100,000 mi

    Median 62,000 mi, based on 75 reports (25% had no usable mileage)

    • "THERE WERE (3) ELECTRICAL FAILURES LEADING UP TO THE COMPLETE ELECTRICAL AND ENGINE SYSTEM SHUTTING DOWN WHILE DRIVING. ELECTRICAL FAILURES STARTED WITH KEY AND KEY FOB NOT FUNCTIONING, WHICH CAUSED VEHICLE TO BE INOPERATIVE UNTIL WIN MODULE WAS REPLACED. THE…"~1,252 mi, complaint #831313
    • "TIPM FAILED CAUSING CAR TO STALL WHILE IN MOTION DURING RUSH HOUR TRAFFIC. POWER STEERING, POWER BRAKES ALSO FAILED. LASTLY, POWER DOOR LOCKS ALSO FAILED WITH ONE YEAR OLD IN THE CAR."~47,500 mi, complaint #1234082
    • "THIS ISSUE HAS TO DO WITH THE TOTALLY INTEGRATED POWER MODULE (TIPM) USED IN JEEP AND OTHER MAKES. THIS PART IS RESPONSIBLE FOR A LOT OF THE POWER SWITCHING/MODULATION/DISTRIBUTION, AND COMMUNICATIONS WITH OTHER SYSTEMS IN THE ELECTRICAL SYSTEM. THERE ARE NU…"~65,000 mi, complaint #1005966
    • "I HAVE HAD THIS JEEP IN SHOP TO FIND OUT THAT THE TIPM IS NO GOOD THE LOW BEAM HEADLIGHTS DO NOT WORK THE HEATER TURNS ON AND OFF WHENEVER IT WANTS AND NOT SURE WHAT ELSE IS ACTING UP BUT THIS IS ALL WHILE DRIVING OR SITTING STILL. I HAVE CALLED CHRYSLER AND F…"~99,982 mi, complaint #1621941
    • "HAVING ELECTRICAL PROBLEMS, DOOR LOCKS, AIR CONDITIONER"~880,000 mi, complaint #1469034
  8. #8

    airbag system

    36 unsafe

    36
    incidents
    Typical range: 51,500–97,500 mi

    Median 70,000 mi, based on 49 reports (23% had no usable mileage)

    • "OCT 5, 2011 I WAS IN AN ACCIDENT, 3 CAR PILE UP. MY HEAD HIT THE STEERING WHEEL I SUFFERED A CONCUSSION, FACIAL CONTUSION, HEMATOMA. *TR"~7,200 mi, complaint #885244
    • "THIS PAST JULY, ON AN EXTREMELY HOT AFTERNOON, WHILE DRIVING ON THE HIGHWAY, I NOTICED THAT THE LEATHER COVERING ON THE DASHBOARD FROM WINDOW TO GLOVE BOX WAS LIFTING AND WRINKLING BEFORE MY EYES. UNDER THIS AREA OF THE DASH ARE AIRBAGS. I PULLED OFF THE HIGHW…"~48,000 mi, complaint #1132546
    • "MY HUSBAND WAS IN AN ACCIDENT ON A SUNNY MORNING WITH NO PRECIPITATION OR ICE INVOLVED WHILE DRIVING IN A 2011 JEEP GRAND CHEROKEE. HE WAS NOT SPEEDING OR FOUND RESPONSIBLE FOR THIS ACCIDENT. A CHRYSLER AUTHORIZED BODY SHOP AND THE INSURANCE COMPANY TOTALED TH…"~70,000 mi, complaint #1157673
    • "TL* TAKATA RECALL. THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS THE AIR BAG WARNING LIGHT WAS ILLUMINATED WITH AN ABNORMAL RINGING SOUND IN THE VEHICLE. THE VEHICLE WAS TAKEN TO BLOOMINGTON CHRYSLER JEEP DODGE…"~93,000 mi, complaint #1649346
    • "The contact owned a 2011 Jeep Grand Cherokee. The contact stated that while her nephew was driving at 51 MPH, a drunk driver in the opposite direction nearly caused a head-on collision. The contact's nephew veered to the left, but the other driver's vehicle sw…"~215,000 mi, complaint #2007741
  9. #9

    interior trim

    16 unsafe, 1 broken, 18 annoyance

    35
    incidents
    Typical range: 43,000–103,000 mi

    Median 79,500 mi, based on 35 reports (29% had no usable mileage)

    • "FRONT DASH BOARD IT'S GETTING WRINKLES ALL OVER , AND THE DEALER DOES NOT WANT TO FIX IT. IT'S NOT COVERED, THEY SAID."~20,000 mi, complaint #1422230
    • "LEATHER DASH IS DELAMINATING AND BUBBLELING AROUND AIRBAG."~50,000 mi, complaint #1326131
    • "LEATHER DASH ON VEHICLE IS SEPARATING AND BUBBLING IN AREAS THAT COVER THE PASSENGER AIRBAG. AND DEFORMING DEFROST VENTS, CAUSING AIR TO DEFLECT FROM WINDOW DURING DEFROST MODE. UNKNOWN TIME DASH STARTED BUBBLING AS I AM THE SECOND OWNER, BUT IT HAS GOTTEN WO…"~76,000 mi, complaint #1500035
    • "LEATHER DASHBOARD IS BUBBLING/WRINKLING UP. THE WRINKLES IN THE LEATHER DASH COULD CAUSE AN IRREGULAR PASSENGER AIRBAG DEPLOYMENT. JEEP DEALER TATE IN FREDERICK MD REFUSED TO ACKNOWLEDGE THIS IS A MANUFACTURING DEFECT. THERE ARE THOUSANDS OF COMPLAINTS ONLINE…"~97,000 mi, complaint #1508119
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT DUE TO EXCESSIVE EXPOSURE OF THE SUN, THE DRIVER'S SIDE DASHBOARD WAS RUINED. THE VEHICLE WAS TAKEN TO DON JACKSON CHRYSLER DODGE JEEP RAM (LOCATED AT [REDACTED ADDRESS], UNION CITY, GA 3…"~150,000 mi, complaint #1579002
  10. #10

    brake hydraulics

    25 unsafe

    25
    incidents
    Typical range: 34,000–87,000 mi

    Median 63,000 mi, based on 44 reports (6% had no usable mileage)

    • "PURCHASED CAR NEW 01/2014. INTERMITTENT ISSUE OF BRAKE PEDAL NOT ABLE TO DEPRESS, THEREFORE UNABLE TO STOP OR SLOW VEHICLE FOR SEVERAL SECONDS. THIS OCCURS MOSTLY WHEN TRAVELING BETWEEN 45-70 MPH. VEHICLE HAS BEEN TAKEN TO JEEP DEALER 4-TIMES FOR ONGOING ISSUE…"~3,000 mi, complaint #1158957
    • "VEHICLE FIRST EXHIBITED A HISSING NOISE WHENEVER THE CAR WAS FIRST STARTED AND BRAKES APPLIED FOR THE FIRST 5 MINUTES OF RUNNING. ON MULTIPLE OCCASIONS TRAVELING AT SPEEDS OF 10-40 MPH DID THE BRAKES EITHER DELAY OR NOT FULLY RESPOND. ON TWO OCCASIONS THIS ALM…"~51,000 mi, complaint #1049640
    • "I CALLED LOCAL DEALERSHIP TO HAVE RECALL PERFORMED. THE DEALER PUT ME ON A "LIST", I HAVE NOT HEARD BACK FROM THEM SINCE. I HAVE CONTACTED THEM AND THEY SAID I WAS STILL ON THE LIST. I CONSIDER BRAKES TO BE A VERY IMPORTANT SYSTEM IN THE FUNCTION OF MY VEHICLE…"~65,000 mi, complaint #1153716
    • "WHILE MAKING A TURN THE STEERING AND THE BRAKES LOCKED UP AND THE ENGINE SHUT OFF, CAUSING ME TO LOSE CONTROL OF THE VEHICLE. THIS HAS HAPPENED TWICE 8 MONTHS APART. I'VE DONE THE RECALL FOR THE RELAY SWITCH IN 2015. THIS HAPPENED AGAIN (2ND TIME) YESTERDAY A…"~86,360 mi, complaint #1460955
    • "I WAS DRIVING ON THE FREEWAY AT 50 MPH WITH MY FAMILY IN THE VEHICLE WHEN I PRESSED THE BREAK PEDAL I REALIZED MY BRAKES DIDN'T WORKED THE PEDAL WENT ALL THE WAY DOWN TO THE FLOOR WITH NO STOP AT ALL WHEN I PULL OVER TO THE SIDE WITH EMERGENCY BRAKES MY TRUC…"~175,000 mi, complaint #1744663
  11. #11

    suspension struts shocks

    22 unsafe, 1 annoyance

    23
    incidents

    Commonly reported, insufficient mileage data - n=19, median 55,000 mi, no reliable range below 25 reports.

    • "THE 1ST TIME THIS HAPPENED WAS ABOUT A YEAR AGO THEN NOW AT 25K MILES CLUNKING SOUND FROM REAR END THE DEALER IS REPLACING THE SHOCKS AND SHOCK MOUNTS FOR THE 2ND TIME.. NO REASON WHY BUT I AM NOW OUT OF WARRANTY AM I GOING HAVE TO PAY FOR THIS WHEN IT HAPP…"~12,000 mi, complaint #1014166
    • "WHILE DRIVING UP THE FREEWAY RAMP AND ACCELERATING PAST 50 MPH THE ENTIRE VEHICLE STARTED TO SHAKE. HAD TO IMMEDIATELY GET OFF THE FREEWAY, STOP THE VEHICLE AND HAVE IT INSPECTED BY OUR LOCAL MECHANIC. IT WAS A FRIGHTENING INCIDENT FOR MY WIFE AND KIDS. *TR"~36,254 mi, complaint #1097600
    • "The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at approximately 70 MPH, it lost automotive power. The contact turned on the hazard lights. The contact was able to pull over to the side of the road. The vehicle stalled but wa…"~55,000 mi, complaint #2032402
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH, THE QUADRA LIFT SUSPENSION SYSTEM SUDDENLY MALFUNCTIONED CAUSING THE SUSPENSION TO COMPLETELY FAIL. THE VEHICLE ABRUPTLY LOWERED APPROXIMATELY 6 TO 8 INCHES. WHEN THE FAILURE…"~75,000 mi, complaint #1183487
    • "IN OCTOBER 2018 WE HAD A FRONTEND COLLISION ON THE HIGHWAY WITH A DEER. SINCE THEN THE AIR SUSPENSION RIDE HAS NOT WORKED PROPERLY. IT HAS BEEN IN FOR MAJOR REPAIRS NUMEROUS TIMES. THE DODGE DEALER SENDS US HOME HOPING THAT THEY GUESSED THE PROBLEM CORRECTL…"~104,860 mi, complaint #1592201
  12. #12

    engine internal

    1 stranded, 21 unsafe

    22
    incidents

    Commonly reported, insufficient mileage data - n=24, median 94,000 mi, no reliable range below 25 reports.

    • "CHECK ENGINE LIGHT INDICATING CYLINDER # 2 MISFIRE AND AN ENGINE TICKING SOUND. I'M RESEARCHING THE ISSUE WITH CHRYSLER AND I'M SEE A LOT OF PROBLEMS WITH THIS ISSUE BUT I DON'T SEE ANY RECALLS."~27,700 mi, complaint #1227054
    • "ONLY 79,000 MILES AND DEALERSHIP STATES I NEED TO REPLACE CAMSHAFT AND LIFTERS. REPAIR COSTS MORE THAN VEHICLE IS WORTH. ALL MAINTENANCE AND OIL CHANGES WERE DONE. SEARCHING ONLINE REVEALS HOW COMMON THIS PROBLEM, THE MANUFACTURERS DEFECTS AND THE FACT THAT…"~79,000 mi, complaint #1693863
    • "VEHICLE HAD A MISFIRE IN CYLINDER #3. TOOK TO JEEP DEALERSHIP TO DIAGNOSE AND THEY FOUND A ROUNDED CAMSHAFT AND BAD LIFTERS. VEHICLE HAS 104,000 ON IT AND I INQUIRED AS TO OPTIONS. #1 - $4,600 REPAIR (MIN IF THEY DO NOT FIND ANYTHING ELSE) AND THEY WERE HAVING…"~104,000 mi, complaint #1539210
    • "I WAS DRIVING ON THE HIGHWAY TO WORK IN THE PASSING LANE, WHEN THE RPM'S WENT WAY UP AND THEN WAY DOWN. I HEARD A LOUD NOISE COMING FROM UNDER THE HOOD AND LOSS OF POWER FROM ENGINE. NO ENGINE LIGHT INDICATOR WAS ON BEFORE THIS HAPPENED OR ANY SORT OF INDICA…"~114,318 mi, complaint #1246357
    • "The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the contact was informed there was a manufacturer’s engine cylinder defect. The vehicle…"~136,000 mi, complaint #1775450
  13. #13

    starter

    4 stranded, 17 unsafe

    21
    incidents
    Typical range: 32,000–69,500 mi

    Median 45,500 mi, based on 26 reports (0% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT UPON INSPECTION, THE STARTER WOULD NOT ENGAGE WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT WHEN THE FUEL TANK WAS BELOW HALF FULL, THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN T…"~18,000 mi, complaint #1025644
    • "JEEP WILL NOT START ON FIRST TRY. I REMOVED THE PUSH START BUTTON AND BEGAN STARTING WITH THE KEY. THAT WORKED FINE FOR ABOUT A MONTH THEN IT REQUIRED MULTIPLE TRIES TO GET IT STARTED. I HAVE NOW STARTED USING THE REMOTE START AND IT WORKED FOR 4 DAYS. IT IS N…"~32,000 mi, complaint #1110789
    • "STARTED HAVING PROBLEMS STARTING MY JEEP ON AUGUST 13TH 2013. I TRAVEL TO ALL PARTS OF THE CITY AND IN SOME CASES FIND MYSELF IN AREAS THAT YOU WOULD MOST CERTAINLY NOT WANT TO BE STRANDED...BY THE END OF THE DAY, I FOUND MYSELF IN A BAD PART OF TOWN AND THE V…"~46,000 mi, complaint #1007646
    • "WHEN STOPPED TRYING TO START THE ENGINE, PUSH BUTTON STARTER WILL NOT START THE CAR. HAVE TO TURN THE SWITCH TO GET A RESTART. SOMETIMES TAKES SEVERAL TRIES. HAVE HAD ENGINE NOT CUT OFF WHEN BUTTON PUSHED. HAD TO REPEAT SEVERAL TIME TO GET ENGINE TO STOP."~64,000 mi, complaint #1236377
    • "JEEP HAVING TROUBLE STARTING. PUSH START SEEMS TO BE FAILING, CAUSING THE VEHICLE TO NOT PROPERLY START"~100,040 mi, complaint #1420642
  14. #14

    transmission automatic

    2 stranded, 18 unsafe

    20
    incidents
    Typical range: 15,000–104,500 mi

    Median 71,000 mi, based on 30 reports (3% had no usable mileage)

    • "DATE ABOVE IS MOST RECENT OCCURRENCE MESSAGE: 2011 JEEP GRAND CHEROKEE - ABOUT 26000 MILES NOW; SINCE PURCHASE NEW WELL BELOW 5000 MILES, AND OCCURRING 1-3X/MONTH, USUALLY SHORTLY AFTER STARTING OUT, THE AUTOMATIC TRANSMISSION DOES NOT TRANSITION THROUGH THE…"~1,000 mi, complaint #1124651
    • "DROVE VEHICLE ON THE BEACH CAPE HATTERAS NC. FROM RAMP 44 TO CAPE POINT ABOUT 1 1/2 MILE.VEHICLE GOT STUCK I BACKED UP AND PULLED FORWARD 2 TIMES VERY GENTLY. ON THE THIRD TRY SOMEONE YELLED YOU ARE ON FIRE. THE TRANSMISSION HAD OVERHEATED AN SET THE VEHICLE…"~31,000 mi, complaint #1019832
    • "WHEN DRIVING BETWEEN 50-65 MPH THE VEHICLE SHUTTERS LIKE SOMETHING IS GOING IN AND OUT OF GEAR. THERE IS ALSO A LOUD CLUNK WHEN STARTING FROM A DEAD STOP, ABOUT THE TIME THE VEHICLE SHIFTS INTO 2ND GEAR, ABOUT 4 SECONDS AFTER TAKE OFF."~83,000 mi, complaint #1391663
    • "INTERNAL TRANSMISSION FAILURE/REPLACED RADIATOR/REPLACED RECTIFIER IN ALTERNATOR"~118,000 mi, complaint #1481982
    • "I HAD MY 3 VERY YOUNG GRANDCHILDREN WITH ME AND WAS HEADING TO TOWN IN JULY OF THIS YEAR. I WENT TO TURN FROM A RURAL ROAD , MAKING A LEFT, ONTO A MAIN ROAD. THE ENGINE STILL RUNNING, THE JEEP JUST STOPPED IN THE MIDDLE OF THE INTERSECTION. THANK GOD IT WAS NO…"~140,000 mi, complaint #1504383
  15. #15

    engine cooling

    14 unsafe

    14
    incidents

    Commonly reported, insufficient mileage data - n=17, median 114,000 mi, no reliable range below 25 reports.

    • "2011, 2012 CHRYSLER VEHICLES WITH THE PENTASTAR V6 3.6 LITER ENGINE ARE RATED TO TOW 5000 LBS UNRESTRICTED WITH THE TOW PACKAGE INSTALLED. THERE IS A DESIGN DEFECT IN THE COOLING SYSTEM IN THAT IT CANNOT COOL THE ENGINE WHEN TOWING ABOUT 3500 LBS UPHILL. THE…"~8,000 mi, complaint #912241
    • "WHILE DRIVING HEARD A LOUD (CLUCK NOISE) ( SMOKE EVERYWHERE) PARKED LOOKED UNDER HOOD, SAW THAT CLAMP BROKE THAT WAS HOLDING RADIATOR HOSE CAUSING IT TO DROP HITTING THE FAN, RUPTURED HOSE CAUSING VEHICLE TO SMOKE! I KNOW I'M NOT THE FIRST PERSON THAT THIS HAP…"~83,050 mi, complaint #1248248
    • "The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stopped, turn the vehicle off, and then opened the door to reset the system. The contact restarted t…"~90,000 mi, complaint #1949410
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE IN HIS DRIVEWAY FROM A SHORT DISTANCE, THERE WAS A ELECTRICAL BURNING ODOR COMING FROM THE VEHICLE ALONG WITH SMOKE. THE CONTACT THEN DISCOVERED THAT THE COOLANT…"~127,000 mi, complaint #1677527
    • "I HAVE HAD TO REPLACE MY THERMOSTAT ABOUT 6 TIMES SINCE I GOT THE CAR IN 2017. THE HOUSING BREAKS AND IT LEAKS CAUSING OVER HEATING"~165,000 mi, complaint #1690437
  16. #16

    key fob and immobilizer

    1 stranded, 13 unsafe

    14
    incidents

    Commonly reported, insufficient mileage data - n=16, median 22,000 mi, no reliable range below 25 reports.

    • "VEHICLE UNLOCKS RANDOMLY AS I WALK AWAY FROM IT, HAVE TO LOCK THEN TRY AGAIN AND AGAIN SOMETIMES. SEVERAL TIMES HAVE COME BACK TO VEHICLE AFTER LOCKING IT ONLY TO FIND IT UNLOCKED. I HAVE TAKEN IT TO 3 DEALERSHIPS INCLUDING THE ONE I BOUGHT IT FROM AND THEY…"~1,000 mi, complaint #1182548
    • "SIMILAR TO OTHER COMPLAINT FILED 2/13/2012. 2011 JEEP GRAND CHEROKEE, PROBLEMS WITH THE KEY FOB 3 TIMES (4 IF YOU INCLUDE THE BATTERY DYING AFTER JUST OVER A YEAR) WHEREBY DRIVER WAS STRANDED DUE TO KEY FOB MALFUNCTION. FIRST TIME DEALER THOUGHT IT WAS A DEFEC…"~7,269 mi, complaint #974167
    • "HAD INTERMITTENT ISSUES WITH THE KEY. THE KEY WASN'T BEING RECOGNIZED BY THE VEHICLE. STILL OCCURS ONCE IN A WHILE. I HAVE TO REMOVE THE KEY FROM THE CASE AND SLIDE IT BACK IN. IT USUALLY WORKS AFTER THAT. RECENTLY WHEN STARTING THE JEEP. AFTER PUSHING THE STA…"~33,000 mi, complaint #1026113
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AS THE KEY BECAME STUCK IN THE IGNITION SWITCH. THE VEHICLE WAS TOWED TO THE DEALER, WHO REPLACED THE WIRELESS IGNITION CONTROL MODULE BUT THE FAILURE LATER RE…"~50,000 mi, complaint #1051803
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE IN PARK, THE KEYLESS ENTRY AND THE KEY FOB FAILED WITHOUT WARNING. THE VEHICLE HAD TO BE STARTED MANUALLY USING THE KEY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECUR…"~95,717 mi, complaint #1227298
  17. #17

    lighting exterior

    10 unsafe, 1 annoyance

    11
    incidents

    Commonly reported, insufficient mileage data - n=11, median 45,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS ON THE HIGHWAY, THE HEADLIGHTS STARTED TO FLICKER AND DIM INDEPENDENTLY. THE HEADLIGHTS WERE REPLACED SEVERAL TIMES. THE DEALER DIAGNOSED THAT THE HEADLIGHT BULB NEEDED TO BE REPLACE…"~11,748 mi, complaint #1204139
    • "REPAIR OF BLOWN FRONT RUNNING LIGHT REVELED DEFECTIVE ELECTRICAL SOCKET THAT WAS OVERHEATING AND CREATES A SAFETY FIRE HAZARD. BULB SOCKET BADLY BURNED AND NEEDS REPLACEMENT DUE TO FAULTY PART. THIS IS A 2011 JEEP GRAND CHEROKEE 4X4 OVERLAND WITH ONLY 36,000 M…"~36,500 mi, complaint #1141325
    • "THE LIGHT BULBS ON THE REAR OF THE VEHICLE USE FOR ADVISING LEFT OR RIGHT TURN AS WELL AS REGULAR NIGHT FOR VISIBILITY ARE MELTING THE COVER FRAME WHERE THEY ARE LOCATED, THIS CAUSE WATER TO LEAK FROM THE OUTSIDE CAUSING THE BULB TO MALFUNCTION OR DAMAGING THE…"~45,000 mi, complaint #1482833
    • "WHEN YOU TURN ON THE RIGHT TURN SIGNAL, THE LIGHT STAYS SOLID & THE FOG LIGHTS BLINK. WHEN YOU TURN ON THE LEFT TURN SIGNAL IT WILL START OUT FLASHING CORRECTLY & AFTER ABOUT 30 SECONDS IT WILL START FLASHING FAST WITH NO LIGHT IN THE REAR AT ALL. WE HAVE TAK…"~67,000 mi, complaint #1509323
    • "FAULTY HEADLIGHTS WHILE DRIVING ON THE FREEWAY AT NIGHT TIME THE HEADLIGHTS COMPLETELY FAILED CAUSING A VERY DANGEROUS SITUATION ALMOST CAUSING AN ACCIDENT. I HAVE HAD TO REPLACE THESE HEADLIGHTS 8 MONTHS AGO NOW THIS."~99,000 mi, complaint #1548584
  18. #18

    power windows and locks

    9 unsafe, 1 broken, 1 annoyance

    11
    incidents

    Commonly reported, insufficient mileage data - n=12, median 64,000 mi, no reliable range below 25 reports.

    • "THIS JEEP HAS THE ELECTRONIC SHIFTER. I VERY RARELY DRIVE IT AS IT IS MY WIFES CAR. I PULLED INTO A PARKING SPACE TODAY IN A POURING RAIN. I PUSHED THE SHIFTER ALL THE WAY FORWARD INTO PARK, HIT THE ENGINE SHUT OFF BUTTON, GRABBED THE KEY FOB, AND STEPPED O…"~22,575 mi, complaint #1284298
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AUTOMATIC WINDOWS RAISED UP IN ONLY SMALL INTERVALS. THE CONTACT FELT THAT THIS WAS A SAFETY ISSUE IF A QUICK EXIT WAS REQUIRED. WHILE DRIVING WITH THE CRUISE CONTROL ENGAGED, BRAKING…"~39,000 mi, complaint #1629526
    • "AT 56000 MILES, REAR DOOR DRIVERS SIDE LOCK ACTUATOR ASSY NOT WORKING. AT 59000 MILES, FRONT DOOR DRIVERS SIDE LOCK ACTUATOR ASSY NOT WORKING. AM I DETECTING A DESIGN/SYSTEMS PROBLEM ? *TR"~56,238 mi, complaint #1168276
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE WINDOWS RANDOMLY LOWERED WITHOUT WARNING. THE CONTACT HAD TO USE THE ELECTRONIC FUNCTION TO WIND THE WINDOWS UP EACH TIME THE FAILURE OCCURRED. THE CR…"~72,000 mi, complaint #1304490
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE LOST ALL POWER, INCLUDING THE KEY FOB, POWER DOORS AND LOCKS, AND WINDOWS. THE VEHICLE WAS DRIVEN TO NORTHSIDE CHRYSLER JEEP ([REDACTED ADDRESS], SUMMERSVILLE, WV 26651[REDACT…"~127,009 mi, complaint #1584719
  19. #19

    heater core and blower

    2 unsafe, 1 broken, 7 annoyance

    10
    incidents

    Commonly reported, insufficient mileage data - n=12, median 40,500 mi, no reliable range below 25 reports.

    • "WATER SLOSHING SOUND ON START STOP. SOUNDS LIKE IT IS UNDER THE DRIVER'S SEAT. BROUGHT TO THE DEALER AND THEY SAID LOTS OF WATER WAS IN THE FLOORPAN UNDER THE DRIVERS SEAT. THEY THINK IT IS COMING FROM OUTSIDE VIA THE HEATER BOX. IT IS NOT A CLOGGED AC TUBE BE…"~18,500 mi, complaint #1206214
    • "THE AIR CONDITIONING PRODUCES COLD AIR ON THE DRIVER'S SIDE BUT PRODUCES HOT AIR ON THE PASSENGER SIDE. THE HEATER BEND DOORS ARE BROKEN. THIS IS A COMMON PROBLEM WITH JEEPS. MY VEHICLE IS 38 MONTHS OND, 2 MONTHS OUT OF WARRANTY WITH 30,120 MILES. JEEP REF…"~30,120 mi, complaint #1069934
    • "DRIVERS SIDE HOT AIR BLOWING PASSENGER SIDE COLD AIR A/C ON BUT ONLY ON THE PASSENGER SIDE HOT AIR COMES OUT OF VENT IN DRIVERS SIDE TEMPATURE AND CLIMATE CONTROL WON'T ADJUST TO DESIRED TEMPATURE"~60,000 mi, complaint #1378824
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, THERE WAS AN ABNORMAL KNOCKING NOISE. IN ADDITION, WHILE DRIVING 40 MPH, THE HEAT FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT…"~91,705 mi, complaint #1283862
    • "DURING THE COLD MONTHS WHILE DRIVING, I NOTICED MORE HEAT THAN WHAT SHOULD BE NORMAL ON MY FEET/LEGS, COMING FROM THE ENGINE COMPARTMENT. 4/1/19 IT WAS A WARM DAY, SO THE EXTREME HEAT, WHILE I THEN NOTICED THE A/C WAS NOT WORKING, PROMPTED ME TO CALL JEEP DEAL…"~160,000 mi, complaint #1592934
  20. #20

    unintended acceleration

    10 unsafe

    10
    incidents

    Commonly reported, insufficient mileage data - n=22, median 50,000 mi, no reliable range below 25 reports.

    • "HI, MY NAME IS [XXX]. ON JAN. 18, 2011 I PURCHASED A 2011 JEEP GRAND CHEROKEE X PACKAGE FROM GRAND PRIX JEEP AND SUBURU, FOR MY DAUGHTER, FOR HER FIRST CAR. ON MARCH 12, I WAS STOPPED AT A LIGHT, MY FOOT ON THE BRAKE, THE CAR STARTED TO REV HIGH AND THEN W…"~4,000 mi, complaint #849501
    • "7/27/15 I WAS AT A COMPLETE STOP BEFORE I WAS GOING TO TURN INTO THE PARKING SPACE. I WAITED UNTIL A VAN PASSED AND AGAIN, WAS AT A COMPLETE STOP. I GENTLY PRESSED THE GAS PEDAL WHEN WITHIN SECONDS THE CAR TOOK OFF ON ITS OWN. WITHIN SECONDS MY CAR REVVED ON I…"~42,000 mi, complaint #1211411
    • "EXPERIENCED UNINTENDED ACCELERATION, AT A STOP OR NEAR STOP WHEN PARKING. ALTHOUGH MY FOOT WAS ON THE BREAK, THE CAR LUNGED FORWARD AS IF THE ACCELERATOR HAD BEEN PUSHED ALL THE WAY DOWN, HITTING THE BACK OF A PARKED TRUCK VIOLENTLY. ALTHOUGH THE IMPACT WAS…"~52,000 mi, complaint #1069549
    • "I WAS APPROACHING A STOP SIGN AND HAD MY FOOT ON THE BRAKE, THE VEHICLE ACCELERATED AND IT FELT AS IF I HAD NO PRESSURE IN THE GAS PEDAL. I WAS ABLE TO STOP AND PULLED OVER. AT FIRST, THINKING THIS WAS A SCARY, ISOLATED INCIDENCE, I DROVE ON THE THREE BLOCKS…"~70,000 mi, complaint #1253549
    • "I WAS OUT DRIVING FROM THE GROCERY STORE AND I WAS PRESSING ON THE BREAKS TO TURN A CURVE THE VEHICLE SPEEDED UP. I WAS ORIGINALLY GOING 25 MPH AND STARTED TO SLOW UP BECAUSE I WAS APPROACHING A CURVE BUT INSTEAD OF IT SLOWING DOWN IT SPED UP TO 35MPH WHILE…"~88,000 mi, complaint #1223063
  21. #21

    steering electric assist

    9 unsafe

    9
    incidents

    Commonly reported, insufficient mileage data - n=14, median 105,000 mi, no reliable range below 25 reports.

    • "I STARTED THE CAR UP ON OUR DRIVEWAY, PUT IT IN REVERSE, AND TRIED TO TURN THE CAR TO GO ONTO THE ROADWAY, BUT THERE WAS NO STEERING. I HEARD A SMALL PFFTT SOUND AS I STARTED THE CAR, AND HAVE NEVER HEARD THAT SOUND BEFORE. THERE IS NO SIGN OF ANY FLUIDS UND…"~22,508 mi, complaint #1190508
    • "WHILE DRIVING DOWN THE INTERSTATE, USING CRUISE CONTROL, MY CAR SUDDENLY LOST POWER STEERING AND THEN ALL CONTROL INCLUDING GAS. SEEMED TO STALL BUT THEN WOULD COME BACK ON AND OFF AS I WAS "COASTING" TO A STOP. TRYING TO MAKE MY WAY OVER TWO LANES SO I COULD…"~42,389 mi, complaint #1180123
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE MAKING A RIGHT TURN AT 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED BU…"~105,000 mi, complaint #1199122
    • "ON MAY 4, 2017, APPROXIMATELY AROUND 7:00PM, I TURNED RIGHT ONTO A FREEWAY AND MY STEERING WHEEL LOCKED UP AND THE VEHICLE SHUT OFF COMPLETELY. I WAS NOT ABLE TO TURN THE STEERING WHEEL AND BARELY WAS ABLE TO MAKE IT OUT OF THE MIDDLE OF THE ROAD. THE ENGINE…"~107,000 mi, complaint #1375803
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, MAKING A RIGHT TURN THE STEERING WHEEL CEASED, WITH SEVERAL WARNING LIGHTS TEMPORARILY ILLUMINATED. THE CONTACT WAS ABLE TO VEER TO THE SHOULDER OF THE ROADWAY. T…"~132,000 mi, complaint #1642006
  22. #22

    adas collision warning

    8 unsafe

    8
    incidents

    Commonly reported, insufficient mileage data - n=12, median 82,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FORWARD COLLISION SYSTEM WAS DEFECTIVE AND IF A VEHICLE WAS IN FRONT OF THE CONTACT AND HE APPROACHED THE VEHICLE AT RAPID SPEEDS, THE ALARM WOULD NOT SOUND IN TIME ENOUGH TO AVOID A…"~6,500 mi, complaint #888980
    • "THIS VEHICLE IS EQUIPPED WITH A ADAPTIVE SPEED SENSOR THAT KEEPS THE VEHICLE AT A PRESET DISTANCE FROM THE VEHICLE IN FRONT WITH CRUISE CONTROL ON. VEHICLE IS ALSO EQUIPPED WITH A FORWARD COLLISION WARNING SYSTEM WHICH WARNS THE DRIVER TO BRAKE IF IT SENSES A…"~20,000 mi, complaint #974484
    • "FCW (FORWARD COLLISION WARNING) LIGHT WENT ON AND THE ENGINE KILLED, WHILE IN FULL MOTION, CAUSING TOTAL LOSS OF POWER STEERING AND CONTROL. THIS HAS HAPPENED WHILE STATIONARY AT A STOP LIGHT AND IN MOTION."~79,057 mi, complaint #1404536
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY [REDACTED ADDRESS], THE VEHICLE STALLED AND THE FCW WARNING INDICATOR ILLUMINATED. THE CONTACT SHIFTED INTO PARK AND THE VEHICLE RESTARTED NORMALLY. THE FAILURE RECURRED APPROXIMATELY…"~85,000 mi, complaint #1279137
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED WHILE MAKING A RIGHT TURN, THE VEHICLE SEIZED. THE CONTACT STATED THE "ACC AND FCW WERE OFF" WARNING…"~107,000 mi, complaint #1636908
  23. #23

    throttle and pedal

    8 unsafe

    8
    incidents

    Commonly reported, insufficient mileage data - n=12, median 25,500 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE TRAVELING 30 MPH THE CONTACT ATTEMPTED TO ACCELERATE BUT THE VEHICLE DID NOT RESPOND. SECONDS LATER, THE VEHICLE SUDDENLY SURGED FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE COMPU…"~1,000 mi, complaint #907841
    • "I PURCHASED A 2011 JEEP GRAND CHEROKEE X PACKAGE ON 1/18/2011. 2 WEEKS AFTER PURCHASING VEHICLE I WAS STOPPED AT A LIGHT, WHILE MY FOOT WAS ON THE BRAKE THE CAR SURGED FORWARD ALMOST HITTING THE CAR IN FRONT OF ME. CAR CONTINUED TO ACCELERATE ON ITS OWN I HAD…"~3,500 mi, complaint #848945
    • "WHILE BACKING UP A MODERATELY STEEP GRAVEL DRIVEWAY IN 4 LOW RANGE I APPLIED THE BRAKE AND SHIFTED THE VEHICLE FROM REVERSE (R) TO DRIVE (D) AND THE ENGINE IMMEDIATELY WENT TO ALMOST FULL THROTTLE FOR 2-3 SECONDS AND EVEN THOUGH I WAS PRESSING ON THE BRAKE AS…"~25,000 mi, complaint #916979
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL FAILED TO RESPOND TO ACCELERATION ATTEMPTS. THE CONTACT ALSO MENTIONED THAT THE VEHICLE ERRONEOUSLY DECELERATED WHILE THE ACCELERATO…"~45,000 mi, complaint #1021545
    • "TL* THE CONTACT OWNED A 2011 JEEP GRAND CHEROKEE. AFTER BACKING INTO THE DRIVEWAY AND ATTEMPTING TO PLACE THE VEHICLE IN PARK, THE VEHICLE ACCELERATED IN REVERSE WITHOUT WARNING. AS A RESULT, THE PERSON BEHIND THE VEHICLE WAS STRUCK AND PINNED UNDERNEATH THE T…"~130,000 mi, complaint #1468854
  24. #24

    seatbelt and pretensioner

    6 unsafe, 1 annoyance

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "PASSENGER SEAT BELT IN REAR SEAT ON RIGHT SIDE WILL NOT LATCH. SEAT BELT WILL NOT RETRACT AND WE CANNOT PLACE AND/OR SECURE A CARSEAT IN THIS AREA OF THE VEHICLE. VEHICLE HAS NOT BEEN IN ANY ACCIDENTS AND HAS BEEN WELL MAINTAINED. VEHICLE HAS LOW MILEAGE AN…"~40,804 mi, complaint #1209822
    • "MY SEAT BELT KEEPS BEEPING CONTINUOUSLY HOOKED UP OR NOT LIGHTS ARE ON SEAT BELT AND AIR BAG LIGHTS"~90,000 mi, complaint #1480503
    • "UNDER HEAVY BRAKING AT ANY SPEED THE SEAT BELTS DO NOT LOCK TO PREVENT PERSONAL FORWARD MOTION. I FEAR THIS WILL CAUSE SERIOUS PHYSICAL DAMAGE TO MYSELF, THE DRIVER, AND PASSENGERS IN THE VEHICLE."~110,000 mi, complaint #1594003
  25. #25

    engine oil consumption

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "OIL LEAK FROM OIL FILTER HOUSING WHEN RUNNING"~70,000 mi, complaint #1581275
    • "NOTICED A LEAK UNDER MY ENGINE AND WHEN I POPPED MY HOOD THERE WAS OIL SPRAYED EVERYWHERE. MAJOR LEAK. *TR"~80,000 mi, complaint #1153370
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED OIL UNDERNEATH THE VEHICLE ON THE CARPORT FLOOR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO OPELIKA FORD CHRYSLER DODGE JEEP RAM (801…"~89,000 mi, complaint #1434607
    • "LEAKING/ CRACKED ENGINE OIL FILTER HOUSING. OIL LEAKING BECAME EVIDENT AS OIL LEAKING THROUGH THE ENGINE COMPARTMENT AND TO BELOW THE VEHICLE. REQUIRED REPLACEMENT OF THE ENGINE OIL FILTER HOUSING."~122,000 mi, complaint #1427357
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND STALLED. THE CONTACT RESTARTED THE VEHICLE…"~130,000 mi, complaint #1723366
  26. #26

    fuel tank and lines

    5 unsafe, 1 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A PROGRESSING FUEL ODOR COMING FROM THE REAR OF THE VEHICLE. THE DEALER (ACTON CHRYSLER DODGE JEEP RAM, [REDACTED ADDRESS], ACTON, MA 01720, [REDACTED PHONE]) DIAGNOSED THAT THE…"~61,000 mi, complaint #1427399
    • "SAFETY COMPLAINT - FIRE/EXPLOSION: GASOLINE FUMES OUTSIDE OF CAR AND OCCASIONALLY INSIDE OF CAR. JEEP DEALER STATES FAULTY DESIGN/MANUFACTURE/ASSEMBLY OF GAS TANK AND/OR PARTS RESULTED IN O-RING FAILURE CAUSING ENGINE LIGHT TO GO ON WITH CODES FOR EVAC FAILUR…"~63,000 mi, complaint #1447265
    • "SAFETY ISSUE- FIRE/EXPLOSION: GASOLINE FUMES OUTSIDE OF JEEP AT 63K MILES. DEALER COMPLETED SMOKE TEST AND REPORTED SMOKE EMITTED FROM TOP OF GAS TANK INDICATES LEAK FROM ONE OF SEVERAL ACCESS PORTS (FILLER PIPE ACCESS, FUEL PUMP ACCESS). DEALER CANNOT CONFIR…"~63,999 mi, complaint #1449021
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE FUEL COULD BE HEARD MOVING INSIDE THE FUEL TANK. THE CONTACT INDICATED THAT A ABNORMAL SOUND COULD BE HEARD COMING FROM THE FUEL TANK DUE TO THE FUEL MOV…"~95,000 mi, complaint #1080234
    • "FUEL TANK FILL LINE (NECK) REQUIRED REPLACEMENT DUE TO FUEL VAPOR SYSTEM LEAKAGE. THIS CAUSED THE CHECK ENGINE LIGHT TO ILLUMINATE. DEALER INDICATED NO GROSS CORROSION BUT SOME EVIDENCE OF CORROSION ON THE NECK, AND SYSTEM IDENTIFIED LOSS OF VAPOR RECOVERY."~120,000 mi, complaint #1427354
  27. #27

    sunroof

    4 unsafe, 2 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "SMOKE WAS COMING FROM THE SUNROOF. THE VEHICLE CAUGHT FIRE."~47,000 mi, complaint #1456279
    • "SUNROOF ON MY 2011 JEEP GRAND CHEROKEE LIMITED EDITION EXPLODED FOR NO REASON. NOTHING HIT THE VEHICLE OR SUNROOF. THE SUNROOF EXPLODED ON JULY 16, 2014 AND THE PART IS ON NATIONAL BACKORDER UNTIL AUG 22, 2014. I HAVE AN EXTENDED WARRANTY, BUT CHRYSLER WON'…"~54,000 mi, complaint #1094727
    • "AUGUST 29, 2015 I HAD A TUNE-UP PERFORMED ON MY 2011 JEEP GRAND CHEROKEE OVERLAND. WHEN I RETURNED TO PICK UP MY VEHICLE I WAS INFORMED THAT WHEN THE SERVICE ADVISOR WAS REMOVING THE CAR FROM THE GARAGE A FIRE STARTED IN THE INTERIOR OF THE VEHICLE. THE SERVI…"~69,700 mi, complaint #1216601
    • "I WAS DRIVING AND HEARD WHAT ALMOST SOUNDED LIKE AN EXPLOSION. I PULLED OFF THE ROAD AND REALIZED MY SUNROOF HAD EXPLODED. THE SUNROOF HAD NO PRIOR CHIPS OR CRACKS. AS SEEN IN THE PHOTOS, THE GLASS HAD EXPLODED BY THE SIZE OF THE HOLE. THANKFULLY, I HAD THE…"~114,000 mi, complaint #1397435
  28. #28

    transfer case awd

    1 stranded, 5 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "TRANSMISSION SHIFTED INTO [REDACTED ADDRESS] (4WD) LOW, SUDDENLY, ACCOMPANIED BY A CLUNK AND CHANGE IN VEHICLE SPEED FROM DOWNSHIFTING. LIGHTS CAME ONE IN THE DASH INDICATING LOSS OF TRACTION CONTROL AND 4WD SERVICE NEEDED. THIS EVENT CONTINUED TO HAPPEN SPO…"~1,400 mi, complaint #841414
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE FOUR WHEEL DRIVE FAILED AND CAUSED THE VEHICLE TO SLIDE DOWN A HILL AND CRASH INTO A DITCH. THE SERVICE FOUR WHEEL DRIVE WARNING LIGHT ILLUMINATED. THERE WERE NO INJURIES AND A POLICE R…"~49,000 mi, complaint #1158781
    • "VEHICLE REFUSED TO TURN OVER, SERVICE 4X4 AND ENGINE LIGHT ON. BROUGHT TO DEALER REPLACED FUEL PUMP. RETURNED TO ME WITH SERVICE 4X4 AND ENGINE LIGHT ON, SLID DOWN ON HILL NO [REDACTED ADDRESS]. RETURNED TO DEALER 4 WEEKS LATER TRANSFER CASE REPLACED CAR JUMP…"~58,311 mi, complaint #1033261
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT UNKNOWN SPEEDS, THE CONTACT HEARD AN ABNORMAL TICKING NOISE. ADDITIONALLY, THE CONTACT STATED THAT THE VEHICLE WAS STUCK IN THE FRONT WHEEL DRIVE POSITION. THERE WERE NO WARNING INDICATORS ILLU…"~60,000 mi, complaint #1504018
    • "TRANSFER CASE MAIN SHAFT FAILED, CAUSING A TOTAL LOCK UP OF THE VEHICLE. IT HAD TO BE TOWED TO DEALER AND TOOK 3 WEEKS TO REPAIR."~71,000 mi, complaint #1379879
  29. #29

    acceleration loss or hesitation

    5 unsafe

    5
    incidents

    Commonly reported, insufficient mileage data - n=11, median 5,000 mi, no reliable range below 25 reports.

    • "TRIED TO PASS ANOTHER VEHICLE ON THE HIGHWAY BY PRESSING DOWN ON ACCELERATOR EXPECTING TO HAVE MORE POWER TO COME ON AS VEHICLE GOES INTO LOWER KICK-DOWN GEAR AND MY VEHICLE STARTED TO SHAKE "VIOLENTLY" WITH NO INCREASE IN POWER COMING ON. THIS LOSS OF POWER/…"~4,100 mi, complaint #886187
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHEN TRYING TO ACCELERATE AND MERGING ONTO THE FREEWAY, THE VEHICLE WOULD HESITATE AND THE ENGINE RPMS WOULD INCREASE DRASTICALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY ADVI…"~5,000 mi, complaint #891008
    • "THERE HAVE BEEN MULTIPLE OCCURRENCES. WHILE DRIVING DOWN THE ROAD AT THE SPEED LIMIT, ALL OF A SUDDEN THE SPEED DROPS TO 38 MPH AND THE VEHICLE WILL GO NO FASTER. YOU CAN NOT ACCELERATE BEYOND 38 MPH, UNLESS YOU PULL OVER TO THE SIDE OF THE ROAD AND SHUT THE…"~40,000 mi, complaint #1057578
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER AND DECELERATED TO 40 MPH. THE CONTACT HAD TO CONTINUALLY PUMP THE BRAKES TO GET THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO COURTESY DODGE JEEP RAM ([REDACTED ADDR…"~171,000 mi, complaint #1523480
  30. #30

    engine head gasket

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "CHECK ENGINE LIGHT COMES ON, OCCASIONALLY BEGINS TO BLINK AND CAR IDLES ROUGH, SOUNDING AS IF ITS GOING TO STALL. CAR HAS BEEN RETURNED TO DEALERSHIP, PENDING REPAIR (3RD TIME IN PAST 10 DAYS). DEALERSHIP INITIALLY CLAIMED THE COMPUTER HAD TO BE REPROGRAMMED D…"~9,000 mi, complaint #908424
    • "TICKING FROM LEFT CYLINDER HEAD AND MINOR TICK FROM RIGHT CYLINDER HEAD. CHRYSLER ADMITS TO HAVING A MANUFACTURER DEFECT IN VEHICLE AND EXTENDED THE WARRANTY ON THE LEFT CYLINDER HEAD. IF THERE IS A COMPRESSION ISSUE AND THE VEHICLE STALLS IN THE ROADWAY COULD…"~71,225 mi, complaint #1526059
    • "THERE IS A CRACK IN THE HOUSING WHICH IS A BIG RECALL PROBLEM IN JEEPS. BUT NOT THE 2011. OBVIOUSLY IT IS A PROBLEM WITH THE 2011. IT WILL COST US ALOT OF MONEY TO GET IT FIXED WHEN I AM POSITIVE THAT IT SHOULD BE COVERED LIKE THE OTHER YRS. A JEEP IS A JEEP.…"~117,000 mi, complaint #1607096
  31. #31

    door latch and hinge

    2 unsafe, 1 broken, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT NOTICED THAT THE PASSENGER SIDE DOOR WOULD NOT LATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY REPLACED THE DOOR HINGE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CURRENT AND FAILURE MI…"~6,000 mi, complaint #860775
    • "3 OUT OF 4 DOOR LATCHES WORK. EXPLAIN HOW THAT WON'T BE COVERED MY WARRENTY EXPIRED 2.5 WEEKS AGO. AND THE MANAGER SAID THEY WILL NOT PUT IT THRU CHRYSTLER. SO NOW I HAVE TO PAY FOR A "FAULTY PART." NOT ACEPTABLE. *TR"~25,000 mi, complaint #1109482
    • "DURING THE COLD WINTER MONTHS IN NYC THE VEHICLE FAILED TO START AFTER A FEW ATTEMPTS IT DID ACTUALLY START. THE REAR DOOR LATCH OPENS BUT THE DOOR DOESN'T ACTUALLY OPEN SO I NEED TO GET OUT AND OPEN THE DOOR AND CLOSE IT TO REMOVE THE DOOR OPEN SYMBOL ON MY D…"~26,000 mi, complaint #1104209
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR COULD NOT BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (RON SAYER CHRYSLER JEEP DODGE IN IDAHO FALLS, IDAHO) WHERE IT WA…"~50,000 mi, complaint #1434292
  32. #32

    glass and windshield

    3 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THE REAR WINDOW GLASS IN THE LIFT-GATE EXPLODED INTO THOUSANDS OF SHATTERED FRAGMENTS, WITHOUT CAUSE OR WARNING IN MY NON-MOVING VEHICLE. THIS IS THE SECOND TIME THIS HAS HAPPENED WITHIN THE LAST THREE YEARS. IT APPEARS TO BE A DESIGN DEFECT THAT IS INSAFE TO…"~40,007 mi, complaint #1575795
    • "THE LEATHER COVERING THE TOP OF DASH UNDER WINDSHIELD HAS COME LOOSE, DISLODGING THE DEFROSTER VENT AND BLOCKING AIRFLOW FROM THE DEFROSTER. DEFROSTER VENT CANNOT BE RESEATED BECAUSE OF MIS-SHAPED LEATHER. WHILE DRIVING DURING EARLY MORNING, CONDENSATION ON…"~51,000 mi, complaint #1319602
    • "ON MY 2011 JEEP GRAND CHEROKEE AT SPEEDS ABOVE 65 A LOUD BUZZING NOISE IS CREATED AS RESULT OF POOR SEALING BETWEEN THE WINDSHIELD GLASS AND THE FLEXIBLE SEAL AT THE BOTTOM OF THE WINDSHIELD. WHEN TAPE WAS APPLIED ACROSS THE SEAL AT THE LOWER WINDSHIELD THE N…"~84,000 mi, complaint #1537079
  33. #33

    seat mechanism

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE SEATS FEEL LIKE THEY ARE NOT BULGES DOWN PROPERLY AND MOVE DURING TURNS AND YOU CAN HEAR AND FEEL THEM JERK."~87,000 mi, complaint #1384863
    • "THE ACTIVE HEADREST ON THE PASSENGER SIDE DEPLOYED WHILE DRIVING DOWN THE ROAD AT ABOUT [REDACTED ADDRESS] WITH NO REASON FOR DEPLOYMENT. HIT PASSENGER IN THE BACK OF THE HEAD."~127,501 mi, complaint #1486613
  34. #34

    steering rack mechanical

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "I HAVE EXPERIENCING THE SHUDDER/BUMP FEEL WITH THE STEERING WHEN BUMP OR SUDDEN BRAKE. I CHECK THE ARTICLE IN TBS UNDER STEERING 19-004-11 AND CALL THE DEALER. THEY CHECK ON THE VIN OF MY CAR AND SAID THAT THIS ARTICLE IS APPLY TO MY CAR IN THEIR SYSTEM. I HAV…"~24,000 mi, complaint #1074706
    • "I HAVE A 2011 JEEP GRAND CHEROKEE OVERLAND. THERE ARE CURRENTLY 42,000 MILES ON THIS VEHICLE. I WENT TO A SHOP AND TRIED TO HAVE THE RACK AND PINION REPLACED. AND I WAS TOLD THE ALL THE FOUR AXLE SPINDLES ARE RUSTED SO BADLY. THE PROFESSIONAL IN THE SHOP HAD T…"~42,000 mi, complaint #1180631
    • "THE JEEP HAS ONLY 43,880 MILES WHEN I WENT TO THE JEEP DEALER FOR AN OIL CHANGE. I WAS TOLD THE POWER STEERING RACK WAS LEAKING. THE REPAIR WOULD COST $1602 PLUS TAX. THIS JEEP HAS NOT BEEN DRIVEN OFF ROAD AND SHOULD NOT BE LEAKING WITH THIS LOW MILEAGE . T…"~43,880 mi, complaint #1275200
    • "AS I WAS TAKING THE EXIT ONTO THE INTERSTATE, MY STEERING WHEEL LOCKED AND MY CAR STALLED. IT CAME TO A COMPLETE STOP. THIS IS THE SECOND TIME THIS HAPPENS TO ME AFTER TAKING A TURN. LUCKILY NO VEHICLE WAS DRIVING BEHIND ME. I PLACED MY CAR IN PARK AND RESTART…"~108,000 mi, complaint #1424395
  35. #35

    suspension arms and bushings

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "I WAS ENTERING A PARKING GARAGE IN NYC. I WAS DRIVING AT A LOW SPEED TO BE MINDFUL OF OTHER PEDESTRIANS/VEHICLES IN GARAGE. MY CAR MADE A SUDDEN LOUD POPPING SOUND. I FELT THE CAR JOLT TO THE RIGHT AND HIT THE WALL TO THE RIGHT OF ME. ALL OF THE SUDDEN I HAD N…"~12,000 mi, complaint #911121
    • "JEEP GRAND CHEROKEE LAREDO 2011 - SERIOUS FRONT CRITICAL SUSPENSION CONNECTIVITY POINT CORROSION / BINDING (LATEST 12/2015) VERY SERIOUS PROBLEM, EXTENSIVE CORROSION WITH KEY FRONT SUSPENSION CONNECTIVITY (LOWER CONTROL ARM MAIN BOLT/FRAME CONNECTION, BOTH…"~41,000 mi, complaint #1244247
    • "AS I WAS BACKING OUT OF MY DRIVING, I HEARD A POP, AND GOT OUT TO INVESTIGATE, AND NOTICED THE RIGHT PASSENGER SIDE, TIE ROD END HAD COME LOOSE FROM THE TIE ROD. IT WAS NOT BROKEN BUT HAD LITERALLY COME APART. AFTER THE PART WAS TAKEN OFF, WE COULD SEE THAT…"~73,360 mi, complaint #1166400
    • "VEHICLE VIBRATES PAST 65 MPG... DEFECTIVE LOWER CONTROL ARMS AND BUSHING..."~111,550 mi, complaint #1265420
  36. #36

    driveshaft axle cv

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "1. AFTER 2300 ORIGINAL MILES ON ODOMETER, VEHICLE DEVELOPED A VIBRATION IN "COAST" MODE (FOOT OFF GAS, SLACK IN DRIVE TRAIN) BETWEEN ABOUT 45 TO 30 MPH. DEALERSHIP HAS KEPT IT OVERNITE, TEST DRIVEN IT, AND CONTACTED JEEP "ENGINEERS" ABOUT PROBLEM, NUMEROUS T…"~2,309 mi, complaint #1203535
    • "I HAVE A 2011 JEEP GRAND CHEROKEE OVERLAND. THIS CAR IS ONLY 4 YEARS OLD AND ALL THE 4 AXLES NUTS ARE RESTED. THIS COULD PREVENT TAKING SOME OF THE MECHANICAL PARTS OFF FOR REPAIR. CHRYSLER SHOULD HAVE ISSUED A RECALL OR A FREE REPAIR FOR THIS. *TR"~42,000 mi, complaint #1180233
  37. #37

    paint and clearcoat

    1 unsafe, 2 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THE DASHBOARD ON MY 2011 JEEP GRAND CHEROKEE OVERLAND IS CURRENTLY PEELING AND IS ESSENTIALLY DEFECTIVE. AFTER TALKING WITH JEEP AND MY LOCAL DEALER ABOUT REPLACEMENT THEY EXPLAINED TO ME THAT THIS WOULD NOT BE COVERED UNDER MY WARRANTY AND THAT I WOULD HAVE T…"~29,864 mi, complaint #1120566
    • "MY FRONT DASHBOARD IS PEELING UP AND I'M WORRIED THAT MY AIR BAGS ARE AFFECTED. "~50,000 mi, complaint #1458688
  38. #38

    stability and traction control

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "TRAVELING AT ABOUT 68 MPH WITH SPEED CONTROL ENGAGED, AFTER ABOUT 30 MINUTES I NOTICED A DECLINING VEHICLE SPEED & STABILITY CONTROL WARNING LIGHT ILLUMINATED. AFTER UNSUCCESSFULLY TRYING TO RE ENGAGE SPEED CONTROL, I PULLED OFF THE HIGHWAY. I DEPRESSED THE…"~40,100 mi, complaint #1085309
    • "I HAVE A JEEP GRAND CHEROKEE 2011, WITH 58K MILES, AND MY "SER 4 WD" AND TRACTION CONTROL LIGHTS ARE ON. WHAT COULD BE THE CAUSE OF THIS? THE TRUCK SHUT OFF WHILE I WAS DRIVING. THE DEALERS TOLD ME WHEN THEY CHECKED IT THEY FIND NOTHING WRONG AND MAYBE THE SPA…"~58,000 mi, complaint #1195961
    • "WHEN TRAVELING LONG DISTANCE OR AT HIGH SPEED THE CHECK ENGINE LIGHT COMES ON AND TRACTION CONTROL LOCKS ITSELF OFF AND WON'T LET IT ACCELERATE UNTIL YOU TURN THE CAR OFF THEN BACK ON. HAS DONE IT MULTIPLE TIMES NOW AFTER REPLACING THE CAMSHAFT SENSOR EACH TIM…"~70,000 mi, complaint #1335870
  39. #39

    timing belt or chain

    1 stranded, 2 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MAY 2014 JEEP CHEROKEE, (55,000 MILES) WOULDN'T START WHEN BUTTON PUSHED. PROBLEM WAS INTERMITTENT WITH INCREASING FREQUENCY UNTIL REPAIR IN JULY 2014. REPLACED TIMP AT COST OF $1201.96. *TR"~55,000 mi, complaint #1119483
  40. #40

    trunk or liftgate

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "THIS IS FOR A 2011 JEEP GRAND CHEROKEE LAREDO (< 6 MONTHS OLD) THE JEEP HAD BEEN PARKED OUTSIDE ON A WARM DAY. I WENT TO GO OPEN THE TAILGATE, AND THE TAILGATE ONLY OPENED PART WAY BEFORE STOPPING. I THEN NUDGED THE DOOR OPEN SO IT WOULD GO ALL THE WAY AND THE…"~5,000 mi, complaint #862019
    • "2011 JEEP OVERLAND HAS A SERVICE BULLETIN 08-029-10. MY VEHICLE HAS BEENIN DEALERSHIP SIX TIMES FOR LIFTGATE NOT OPENING WHEN IT IS IN THE HEAT AND SUN IN ARIZONA. CHRYSLER ACKNOWLEDGES THIS WILL HAPPEN WHEN METAL ON HATCH. REACHES 140 DEGREES WHICH IS EQ…"~6,678 mi, complaint #877294
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE SITTING IN THE REAR OF THE VEHICLE WITH THE LIFT GATE OPENED, THE LIFT GATE SUDDENLY CLOSED INDEPENDENTLY. THE CONTACT SUSTAINED INJURIES TO HER FEET AS A RESULT. THE CONTACT WENT TO THE EMERGENCY ROOM FOR…"~43,000 mi, complaint #932591
  41. #41

    ac compressor and refrigerant

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "MY ISSUE IS WITH THE A/C EVAPORATOR IN MY 2011 JEEP GRAND CHEROKEE. AFTER DRIVING FOR ABOUT [REDACTED ADDRESS] WITH THE A/C IN USE THE EVAPORATOR FREEZES UP AND AIR STOPS BLOWING OUT OF THE VENTS. I CAN STILL HEAR THE A/C WORKING BUT NOTHING BLOWS OUT. I TOOK…"~30,000 mi, complaint #924088
    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (STATELINE CHRYSLER JEEP DODGE RAM, [REDACTED ADDRESS], FORT MILL, SC 29708) WHERE IT…"~70,000 mi, complaint #1462141
  42. #42

    brake pads and rotors

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • " The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the hubcaps were extremely hot while driving. While driving, the vehicle was shaking and pulling. The vehicle was taken to the local dealer where it was diagnosed that the rotors, hose, fron…"~72,000 mi, complaint #1822681
  43. #43

    fluid leak unspecified

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "THE TRANSMISSION/AC COOLANT CONDENSER IS LEAKING. BIG PROBLEM FOR YOUR TRANSMISSION AND AC UNIT."~61,000 mi, complaint #1379915
    • "TRANSMISSION COOLER IS LEAKING. NO WARNING, JUST FLUID ON THE GROUND - SEVERAL COMPLAINTS FROM OTHER OWNERS ONLINE. OIL PRESSURE SENSOR NOT WORKING. - NO WARNING, SEVERAL COMPLAINTS FROM OTHER OWNERS ON LINE."~140,000 mi, complaint #1524258
  44. #44

    horn

    2 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "WE WERE DRIVING LAST SATURDAY, WE WERE DRIVING ONTO A BUSY MAIN STREET THE CAR WAS IN MOTION, ANOTHER MADE A ILLEGAL MOVE AND SWIREVED INTO OUR VEHICLE, WE HONKED BUT THE HORN WOULDN'T WORK. WE STOPPED THE VEHICLE. THE OTHER DRIVER APOLOGIZED WITH A WAVE OF TH…"~104,000 mi, complaint #1235320
    • "THE HORN IS GOING IN AND OUT EVEN AFTER BEING REPLACED. IT WILL WORK FINE THEN NOT WORK AT ALL."~150,000 mi, complaint #1632381
  45. #45

    mirror

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE OVERSIZED SIDEVIEW MIRRORS, ABSOLUTELY BLOCK THE VIEW OF APPROACHING OR STOPPED VEHICLES, AT AN INTERSECTION, CAUSING DRIVER AND PASSENGER TO HAVE TO MOVE HEADS TO SEE AROUND THEM , WHICH IN MOST CASES DOES NOT HELP TO VIEW THE APPROACHING OR STOPPED TR…"~42,000 mi, complaint #1216546
  46. #46

    power steering hydraulic

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "2011 JEEP GRAND CHEROKEE POWER STEERING LINES AT COOLER WERE MISSING CLAMPS. LINE CAME LOOSE, EMPTYING SYSTEM FLUID ONTO DRIVEWAY WHILE IDLING WITH LESS THAN 800 MILES TOTAL. DROVE VEHICLE TO DEALER, WHERE CLAMPS WERE DISCOVERED TO BE PRESENT, BUT NOT SLID O…"~788 mi, complaint #837769
    • "THIS IS THE SECOND TIME THIS HAS HAPPENED, BUT WHILE MAKING A TURN, MY POWER STEERING QUITS WORKING AND I AM UNABLE TO DO ANYTHING. I CAN'T PUSH THE BRAKES OR GAS AND IT JUST STOPS. BOTH TIMES, I HAVE PUT IT IN PARK AND HIT THE START BUTTON. THE CAR STARTS BAC…"~75,000 mi, complaint #1251347
  47. #47

    software or update

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "SINCE SAFETY RECALL P54 WAS APPLIED, MY VEHICLE HAS COMPLETELY DIED WHILE DRIVING ON 5 SEPARATE OCCASIONS 1 ON 19OCT, 2ON31OCT, AND 2ON7NOV. THE VEHICLE IS CURRENTLY AT SAM LEHMAN CHRYSLER JEEP DEALERSHIP IN PEORIA, IL. THEY CLAIM THAT I NEED NEW SOFTWARE AT M…"~91,000 mi, complaint #1237305
    • "VEHICLE HAS COMPLETELY SHUT DOWN WHILE DRIVING 5 TIMES IN THE RECENT PAST. 1X19 OCT; 2X31 OCT; 2X7NOV. THE VEHICLE COMPLETELY SHUTS OFF WHILE DRIVING. THIS IS VERY DANGEROUS AS ALL POWER IS LOST FOR BREAKS, STEERING, AND OBVIOUSLY NO ACCELERATION. CHRYSLER SAF…"~91,000 mi, complaint #1237337
  48. #48

    alignment and pull

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "IF I HIT A BUMP IN THE ROAD MY JEEP VIBRATES ALL OVER FOR SEVERAL SECONDS NEARLY EVERY TIME, AND ONCE I GET UP TO 60 MPH IT VIBRATES CONSTANTLY UNTIL I SLOW BACK DOWN. THIS IS A VERY SCARY FEELING, AND I HAVE DONE RESEARCH ON THIS ISSUE AND HAVE FOUND OUT THAT…"~113,000 mi, complaint #1491903
  49. #49

    backup camera

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Rear Camera has been intermittent since I got the car new and dark image and not crystal clear . The lens is clean and it works intermittently.. the dealership said it would cost $1000.00 to replace the camera.. since there are recalls currently on other jeeps…"complaint #2050662
  50. #50

    climate control module

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "JEEP'S CLIMATE CONTROL IS NOT ALLOWING PERMANENT ENGAGEMENT OF RECIRCULATION OPTION WHICH LEADS TO ALLERGENS AND POLLUTIONS FROM OUTSIDE GET INSIDE OF THE VEHICLE WITHOUT DRIVER REALIZING IT. FEW TIMES I WAS, LITERALLY, INCHES AWAY FROM REAR ENDING VEHICLES IN…"~4,000 mi, complaint #930411
  51. #51

    cruise control conventional

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WENT TO ACTIVATE CRUISE CONTROL USING THE BUTTONS ON THE STEERING WHEEL. WOULD NOT ACTIVATE EVEN AFTER REPEATED ATTEMPTS. TOOK IT TO DEALER WHO EXCLAIMED "RECALL" BUT AFTER CHECKING, HE SAID THE RECALL DOESN'T APPLY TO MY VEHICLE. THEN FOUND OUT OTHER OPTIONS…"~106,540 mi, complaint #1482374
  52. #52

    exhaust system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "BOTH MUFFLERS HAVE RUSTED AND HAVE HOLES IN THEM. MY JEEP IS PARKED IN THE GARAGE, NEVER DRIVEN ON THE BEACH, WASHED REGULARLY AND VERY WELL TAKEN CARE OF. WE BOUGHT IT 10/31/11 STRAIGHT OFF THE SHOWROOM FLOOR WITH 6MILES ON IT. NOTICED THIS TODAY 12/25/…"~69,000 mi, complaint #1526564
  53. #53

    instrument cluster

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING, HE WAS UNABLE TO READ THE SPEEDOMETER DUE TO A GLARE FROM THE SUN. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND THE CONTACT WAS ADVISED THAT THE VEHICLE WAS MANUFACTURE…"complaint #922740
  54. #54

    parking brake

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I’m driving the vehicle and it will not shift out of park after putting it in park. I had to turn the car off in order to get it to shift out of park. This happened to me twice"complaint #1835941
  55. #55

    steering column

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TURN SIGNALS FAILED, WINDSHIELD WIPERS FAILED TO TURN OFF, TRACTION CONTROL TURNED OFF, HORN FAILED TO WORK, INTERIOR LIGHTS FAILED TO WORK, COULD NOT TURN LIGHTS ONTO HIGHBEAM, REAR WIPER FAILED TO TURN ON, ELECTRONIC TRANSMISSION SHIFTED INTO A DIFFERENT GEA…"~54,000 mi, complaint #1127095
  56. #56

    tire failure

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE EQUIPPED WITH MICHELIN TIRES, SIZE: P265/660R18 (NA). THE CONTACT STATED THAT THE TIRE TREAD WORE DOWN ON TWO OCCASIONS AFTER ONLY 12,000 MILES OF WEAR. THE CONTACT STATED THAT THE TIRES WERE ROTATED AND ALIGNED…"~31,000 mi, complaint #1253050
  57. #57

    tpms

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "FAILURE OF TIRE PRESSURE MONITORING SYSTEM ON NEW 2011 JEEP COMPASS LIMITED. THE SYSTEM HAS FAILED AND AN AUTHORIZED CHRYSLER JEEP SERVICE CENTER HAS ATTEMPTED REPAIRS TWICE AND HAVE BEEN UNABLE TO REPAIR THE SYSTEM. *TR"complaint #849989

Recall-sized clusters

These are large batches of near-identical complaints (recall notifications, service campaigns), kept separate from the ranking above so they don't drown out individually-reported problems.

Not matched to any cluster below: every campaign NHTSA has on file for this exact make/model/year is 14V154000, 14V391000, 14V530000, 15V879000, 17V572000, 19V813000. This is a vehicle-wide list, not an attribution - see below for which clusters have a real, complainant-cited match.

NHTSA investigations

Search NHTSA's own recall and complaint database for JEEP GRAND CHEROKEE directly.