2015 JEEP CHEROKEE

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    transmission automatic

    15 stranded, 620 unsafe, 1 broken, 6 annoyance

    642
    incidents
    Typical range: 3,500–47,500 mi

    Median 17,000 mi, based on 744 reports (20% had no usable mileage)

    • "A FEW WEEKS AFTER I PURCHASED THIS JEEP 2015 CHEROKEE, I NOTICED THAT UPON DECELERATION AND BRAKING, AS THE TRANSMISSION WENT FROM ONE GEAR TO A LOWER GEAR, THE CAR WOULD ACCELERATE IN THE LOWER GEAR, LUNGING THE CAR FORWARD. THOUGH THIS HASN'T CAUSED AN ACCI…"~500 mi, complaint #1165483
    • "WE BOUGHT OUR 2015 JEEP CHEROKEE NEW. AFTER ABOUT 6 MONTHS WE HAD OUR FIRST EXPERIENCE WITH THE VEHICLES FAILURE TO SHIFT TO THE NECESSARY GEAR TO CONTINUE TO MOVE. WE HAVE TAKEN IT BACK TO THE DEALERSHIP TO BE FIXED MULTIPLE TIMES. WE ARE OFTEN GIVEN MULTIPL…"~5,000 mi, complaint #1342944
    • "THE VEHICLE CONSTANTLY SHIFTS HARD, OR DOES NOT SHIFT WHEN SUPPOSED TO. CONSTANT JERKING OF VEHICLE WHEN SPEEDING UP. SOMETIMES WILL NOT DOWNSHIFT WHEN GOING DOWN HILL. THIS IS A CONSTANT PROBLEM EVERY TIME I DRIVE THE VEHICLE. I HAVE HAD IT BACK TO THE DE…"~20,000 mi, complaint #1336851
    • "WHILE DRIVING ALL LIGHTS ON THE SHIFTER CAME ON AND A MESSAGE ON THE DASH SAID SERVICE SHIFTER. THIS HAPPENED BEFORE AND THE SHIFTER WAS REPLACED AT 43472 MILES DECEMBER 23, 2019"~45,673 mi, complaint #1697909
    • "JEEP CHEROKEE TRANSMISSION PROBLEMS WHILE IN PARK, OR STOPPED AT A LIGHT OR EVEN SHIFTING TO REVERSE THE JEEP SHIFTER WILL LIGHT UP ALL LIGHTS AND DISPLAY "SERVICE SHIFTER" MESSAGE."~633,091 mi, complaint #1483908
  2. #2

    engine stall or no start

    16 stranded, 126 unsafe

    142
    incidents
    Typical range: 5,000–58,000 mi

    Median 30,500 mi, based on 260 reports (16% had no usable mileage)

    • "THE VEHICLE STOP/START FEATURE ACTIVATES ON THE HIGHWAY WHEN IN TRAFFIC CONGESTION WHEN I COME TO A COMPLETE STOP, AT A STOP SIGN, OR AT A RED LIGHT; PERIODICALLY, THE EMERGENCY BRAKE IS ALSO ACTIVATED AND DOES NOT ALLOW ME TO TURN IT OFF AND PROCEED UNLESS I…"~506 mi, complaint #1193765
    • "WHILE DRIVING, ENGINE STOPS, LOST POWER ALL POWER. DRIVING ON ROAD IN TRAFFIC. THIS OCCURED 3 DIFFERENT TIMES."~11,000 mi, complaint #1324614
    • "I WAS STOPPED AT A TRAFFIC LIGHT AND THE CAR JUST STALLED. I HAD TO RESTART THE CAR TWICE BEFORE IT TURNED ON, DROVE ABOUT 2 MINS AND HAD TO STOP FOR SOMEONE TURNING & THE CAR STALLED AGAIN. THAT TIME ONLY TOOK ONE TRY TO RESTART."~38,800 mi, complaint #1492132
    • "THE VEHICLE STALLS AND LOOSES POWER. THUMPING IN CERTAIN GEARS. STALLS AND THEN JERKS FORWARD . SOMETIMES DOES NOT WANT TO PICK UP SPEED EVEN WHEN HITTING GAS. THIS HAPPENS MOSTLY ON CITY STREETS. RIDES SMOOTH WHEN ON HIGHWAY GOING HIGH SPEEDS. AT LOW SPEEDS J…"~63,000 mi, complaint #1738549
    • "WHEN STOPPED AT A RED LIGHT AND I MOVE MY FOOT FROM THE BREAK TO GAS THE CAR COMPLETELY SHUTS OFF - THE SCREENS GO BLACK AND THE ENGINE STALLS. 2 WEEKS LATER THE SAME THING HAPPENED WHEN PULLING IN TO A PARKING GARAGE MOVING MY FOOT FROM THE BREAK TO THE GAS.…"~454,000 mi, complaint #1449490
  3. #3

    control module

    77 unsafe, 24 annoyance

    101
    incidents
    Typical range: 21,000–80,000 mi

    Median 51,000 mi, based on 116 reports (33% had no usable mileage)

    • "AFTER A SIMPLE FIRST REQUIRED SERVICE OF AN OIL CHANGE, THE ENGINE LIGHT CAME ON. WE LEARNED THAT THIS ENGINE LIGHT COMING ON WAS THE RESULT OF THE DEALERSHIP SERVICE DEPARTMENT PERFORMING A RECALL CAMPAIGN SERVICE TO REPROGRAM THE TRANSMISSION AND POWERTRAIN…"~3,516 mi, complaint #1162784
    • "CAR IS EQUIPPED WITH A STOP START FEATURE TO CONSERVE FUEL USAGE WHEN THE BRAKES ARE APPLIED AND HELD AT A STOPLIGHT THE ENGINE STOPS RUNNING AS IT SHOULD. THE PROBLEM IS THE STOP START FEATURE NO LONGER FUNCTIONS AS DESIGNED. THIS FEATURE HAS FAILED IN THE PA…"~35,337 mi, complaint #1662507
    • "SHUTS OFF AFTER STARTING, DISPLAY SCREEN BLACKS OUT AND RADIO DOESN'T WORK, ENGINE LIGHT AND BRAKE LIGHTS COME ON AND OFF. HEAT AND AIR CONDITIONING SETTINGS KEEP RESETTING TO HALFWAY BETWEEN HOT AND COLD. SHUTS OFF AND SLAMS INTO PARK OR NEUTRAL. GEARS DROP H…"~56,000 mi, complaint #1625914
    • "THE SERVICE SHIFTER ALERT COMES ON EVERY TIME I START THE CAR ALMOST. IT STARTED PERHAPS A MONTH AGO OR SO. IT WAS INTERMITTENT AT FIRST AND RESTARTING THE VEHICLE WOULD CLEAR IT OFTEN BUT HAS GOTTEN WORSE OVERTIME. IT NOW OCCURS EVERY TIME I START THE VEHICLE…"~83,000 mi, complaint #1684977
    • "SERVICE SHIFTER LIGHT CAME ON WHEN I TRIED TO START JEEP. LIGHT CAME ON ON THE SHIFTER. I TURNED OFF THE CAR AND THE LIGHT TURNED OFF. THIS HAPPENED AT 98000.00 MILES. I TRIED LOOKING IT UP ONLINE AND I SEE THAT THIS IS HAPPENING TO A LOT OF JEEPS SO I WANTED…"~980,000 mi, complaint #1695954
  4. #4

    transfer case awd

    3 stranded, 94 unsafe, 1 broken

    98
    incidents
    Typical range: 55,000–109,000 mi

    Median 82,000 mi, based on 33 reports (74% had no usable mileage)

    • "DURING DRIVING "4WD OVERHEATED. TEMPORARILY UNAVAILABLE" RANDOMLY SHOWS UP ON THE DISPLAY AND THEN GOES AWAY. THE LAST I WAS TAKING IT TO THE DEALERSHIP "4WD SVC" YELLOW LIGHT CAME ON. DEALERSHIP LOOKED AT IT TWICE AND EVEN CHANGED SOME ELECTRONIC COMPONENT BU…"~2,220 mi, complaint #1239976
    • "AFTER THE RECALL 20V-343 IN AUG OF 2020 THE VEHICLE EXHIBITED THE FOLLOWING IN NOVEMBER WHILE DRIVE OVER 55MPH. THE MIL LIGHT CAME ON, COULD FEEL THE POWER TRAIN SWITCHED TO REAR WHEEL DRIVE AND ONCE PULLED OVER THE COMPUTER LOCKED THE TRANSMISSION INTO PARK…"~60,178 mi, complaint #1731126
    • "The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 40 MPH, the Service AWD and service engine warning lights were illuminated. The contact pulled over to the side of the road. The vehicle was towed to a dealer and the contact…"~85,000 mi, complaint #1916728
    • "The contact owns a 2015 Jeep Cherokee. The contact stated that the 4-Wheel Drive mode had become inoperable. The vehicle was taken to the dealer, where it was diagnosed that the PTU had failed. The dealer advised the contact to continue driving the vehicle unt…"~100,000 mi, complaint #2093338
    • "The contact owns a 2019 Jeep Cherokee. The contact stated that while driving the vehicle the warning message "Service Four Wheel Drive" had displayed. The vehicle was taken to the local dealer who performed a software update but the warning light remailed ill…"~154,000 mi, complaint #2203036
  5. #5

    parking brake

    6 stranded, 36 unsafe, 1 annoyance

    43
    incidents

    Commonly reported, insufficient mileage data - n=16, median 75,000 mi, no reliable range below 25 reports.

    • "BACKED OUT OF BUSINESS DRIVEWAY ONTO BUSY STREET AND PLACED VEHICLE INTO DRIVE, AS I DEPRESSED THE GAS PEDAL THE EMERGENCY PARKING BRAKE APPLIED ITSELF AND VEHICLE STAYED IN PLACE FOR SEVERAL SECONDS UNTIL BRAKE RELEASED ITSELF. NEARLY GOT REAR ENDED BY APPRO…"~2,017 mi, complaint #1177339
    • "AFTER DRIVING INTO MY DRIVEWAY, WHICH HAS A PARTIAL SLOPE AS NORMAL, I PUT THE VEHICLE IN PARK AND REMOVED THE KEY FROM THE IGNITION. I OPENED THE DOOR AND STARTED EXITING THE JEEP WHEN IS STARTED ROLLING BACKWARD. I WAS ABLE TO SCRAMBLE BACK INTO THE JEEP AND…"~6,000 mi, complaint #1241336
    • "The contact owns a 2015 Jeep Cherokee. The contact stated that while operating the vehicle, the parking brake was erroneously engaged, and the warning message "electronic brake system failure" was displayed. During the failure, the vehicle could not be driven…"~75,000 mi, complaint #1849640
    • "HAS CHECK ENGINE LIGHT ON AND SAYS SERVICE PARK BRAKE. THE TRACTION AND PARKING BRAKE LIGHT IS ON. IT WILL NOT SHIFT INTO GEAR. JERKS REALLY BAD AND MAKES A LOUD NOISE WHEN YOU CAN GET IT TO SHIFT. MY JEEP WAS PARKED OUT FRONT OF MY HOUSE."~100,000 mi, complaint #1655616
    • "The contact owns a 2015 Jeep Cherokee. The contact stated that after the vehicle was parked during a rainstorm, the vehicle was started and shifted into reverse(R) and the contact became aware that the parking brake warning light was illuminated. The contact c…"~157,000 mi, complaint #1838669
  6. #6

    other

    1 stranded, 27 unsafe, 14 annoyance

    42
    incidents
    Typical range: 10,000–45,000 mi

    Median 16,500 mi, based on 27 reports (73% had no usable mileage)

    • "PARKED VEHICLE AT MY PLACE OF BUSINESS, GOT OUT, WALKED INSIDE. WHILE INSIDE I HEARD A THUMP, WHEN I OPENED THE DOOR TO GO BACK OUTSIDE THE VEHICLE WAS TWO FEET FROMM THE DOOR AND THE BUMPER UP AGAINST A PROPANE TANK. THE VEHICLE WAS STATIONARY WHEN I GOT OUT…"~2,500 mi, complaint #1260969
    • "TL* THE CONTACT OWNED A 2015 JEEP CHEROKEE. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, IT BECAME ENGULFED IN FLAMES. THE VEHICLE WAS DESTROYED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED WHILE WAITING FOR PARTS FOR NHTSA CAMPAIGN NUMBER: 15V393000 (STRU…"~12,000 mi, complaint #1219123
    • "FLOORBOARD ON DRIVERS SIDE WAS SOAKED TOOK TO DEALER AND THEY CAN'T FIGURE OUT WHAT THE PROBLEM IS, ALSO MY WINDSHIELD GETS FROSTED FROM THE INSIDE WINDSHIELD WHEN PARKED AT NIGHT"~18,850 mi, complaint #1533939
    • "THE 911 BUTTON DOES NOT WORK WHEN PRESSED. GET NOTICE SAYING THIS."~40,000 mi, complaint #1516508
    • "The contact’s girlfriend owned a 2015 Jeep Latitude. The contact stated that while his girlfriend was driving, she notified him that the trunk sensor warning light had illuminated indicating that the trunk was open however, the contact’s girlfriend stated that…"~147,565 mi, complaint #1916693
  7. #7

    acceleration loss or hesitation

    38 unsafe, 2 annoyance

    40
    incidents
    Typical range: 4,000–65,000 mi

    Median 30,000 mi, based on 53 reports (17% had no usable mileage)

    • "VEHICLE SURGES FORWARD AFTER A STOP AT NUMEROUS & UNPREDICTABLE TIMES SINCE PURCHASE. THIS IS VERY DANGEROUS! TRANSMISSION HAS BEEN REPLACED & CONTINUES TO DO THIS. THERE IS NOT ANY PREDICTABILITY AS TO WHEN THIS WILL OCCUR. HAVE HAD VEHICLE IN FOR SERVICE…"~941 mi, complaint #1276333
    • "I WAS TRYING TO CONTINUE THROUGH A BUSY INTERSECTION, I PRESSED THE ACCELERATOR AND THE CAR ACTED LIKE IT WAS IN NEUTRAL. IT REVVED UP, BUT DID NOT ACCELERATE. I LOOKED DOWN AT MY GEAR SHIFT AND IT WAS STILL IN DRIVE, HOWEVER MY DASHBOARD SAID THAT THE JEEP WA…"~6,000 mi, complaint #1231184
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED AND DECELERATED. THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (WHITTEN BROTHERS OF ASHLAND LOCATED AT [REDACTED ADDRESS], ASHLAND…"~30,700 mi, complaint #1386604
    • "IF I'M COMING UP ON A RED LIGHT AND IT TURNS GREEN BEFORE I HAVE TO STOP WHEN I PRESS THE GAS PEDAL IT HESITATES TO GO THEN IT JUMPS FORWARD VERY HARD. ALSO IF I'M PULLING OUT SOMETIMES FROM A COMPLETE STOP IT WILL DO THE SAMETHING BY HESITATING THEN JUMPING F…"~65,000 mi, complaint #1702530
    • "The contact owned a 2015 Jeep Cherokee. The contact that while driving at various speeds, the accelerator pedal was depressed but the vehicle hesitated to respond. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnos…"~103,000 mi, complaint #1829348
  8. #8

    engine internal

    3 stranded, 29 unsafe, 1 broken

    33
    incidents
    Typical range: 2,000–100,000 mi

    Median 38,000 mi, based on 43 reports (32% had no usable mileage)

    • "THE JEEP IS BAD AND EXACTLY ENGINE, ELECTRICAL, FUEL PROPULSION SYSTEM, AND ATHER THINGS, "~500 mi, complaint #1202848
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE LOW OIL PRESSURE AND BATTERY WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DI…"~4,800 mi, complaint #1199438
    • "AFTER DRIVING CAR LESS THAN 5 MILES ON LOCAL ROADS AT A SLOW SPEED, SMOKE BEGAN TO COME FROM THE HOOD. I PARKED THE CAR AND EXITED THE VEHICLE. SHORTLY AFTER EXITING THE VEHICLE THE VEHICLE WAS CONSUMED BY FLAMES AND AN EXPLOSION HAPPENED. FIRE DEPARTMENT WAS…"~40,000 mi, complaint #1504655
    • "The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact related the failure to Technical Service Bulletin Number: 09-002-14 (Engine). The vehicle was taken to an independe…"~99,800 mi, complaint #1880433
    • "CHECK ENGINE LIGHT ON, WARNINGS AUTO/START/STOP SYSTEM FAILURE. 4WD TEMPORARILY UNAVAILABLE. CAR STALLS WHILE IN MOTION. LOSES ACCELERATION CITY AND RURAL DRIVING CONDITIONS. ENGINE KNOCK FROM PREMATURE CAM SHAFT WEAR."~117,000 mi, complaint #1634765
  9. #9

    wiring harness

    1 stranded, 29 unsafe, 1 broken, 1 annoyance

    32
    incidents
    Typical range: 14,000–48,000 mi

    Median 32,500 mi, based on 32 reports (42% had no usable mileage)

    • "VEHICLE WAS PARKED IN DRIVEWAY AND ALARM WENT OFF AROUND 14:00 ON 10/11/2015. I TURNED OFF THE ALARM AND SAW SMOKE IN THE VEHICLE. I MOVED THE VEHICLE AWAY FROM ANY STRUCTURES AND CALL 911. THE FIRE DEPARTMENT CAME AND EXTINGUISHED THE FIRE AND TOLD ME THAT…"~5,000 mi, complaint #1227612
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE SERVICE SHIFTER INDICATOR AND ALL THE INDICATORS ON THE SHIFTER ILLUMINATED AND REMAINED LIT. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO GATEWAY CHRYSLER JEEP…"~21,000 mi, complaint #1610236
    • "I WAS ON A ROAD TRIP AND STOPPED FOR GAS, I WAS PULLING MY SMALL TRAVEL TRAILER AT THE TIME. WHEN I WENT TO OPEN THE PASSENGER DOOR THE CAR WAS FILLED WITH SMOKE AND WHEN THE BACK HATCH WAS OPENED THERE WERE FLAMES COMING OUT OF THE SIDE PANEL ON THE DRIVERS…"~32,000 mi, complaint #1278691
    • "WHEN 2015 JEEP CHEROKEE FRONT WINDSHIELD WIPERS ARE TURNED ON, THE INSTRUMENT PANEL LIGHTS DIM. THE VEHICLE WAS IN MOTION ON AN INTERSTATE HIGHWAY. MAYBE AN ELECTRICAL PROBLEM...UNKNOWN. THIS HAS HAPPENED SEVERAL TIMES, LAST BEING SEPTEMBER 17, 2016."~47,700 mi, complaint #1318490
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V826000 (ELECTRICAL SYSTEM, STRUCTURE) AT ANTIOCH CHRYSLER DODGE JEEP RAM (105 IL-173, ANTIOCH, IL 60002) HOWEVER, THE WATER S…"~130,000 mi, complaint #1734986
  10. #10

    airbag system

    29 unsafe

    29
    incidents
    Typical range: 3,000–63,500 mi

    Median 27,000 mi, based on 32 reports (27% had no usable mileage)

    • "WAS TRAVELING TO WORK AND THERE WAS A CAR AHEAD OF ME. THIS PERSON HAD OUT OF STATE PLATES AND WAS NOT PAYING ATTENTION, SPEEDING UP AND THEN SLOWING DOWN SEVERAL TIME. THE PERSON BEHIND ME AND PASSED BOTH OF US. IN FACT HE WAS THE ONE THE I RAN INTO. THEN…"~600 mi, complaint #1218869
    • ""TAKATA RECALL." ACCIDENT OCCURRED ON 8/1/2015 AS WE WERE HEADING NORTH ON A MAJOR HIGHWAY IN TAMPA, FLORIDA. AT A MAJOR INTERSECTION, A PERSON RAN A LEFT TURN LIGHT AS WE WERE ENTERING THE INTERSECTION. WE HIT HIM ON THE RIGHT REAR OF HIS VEHICLE AT 45 MPH…"~5,000 mi, complaint #1377806
    • "AIRBAGS DEPLOYED AND METAL DAMAGED MY FACE"~35,000 mi, complaint #1510783
    • "The contact owns a 2015 Jeep Cherokee. The contact stated that at start-up, the “Service Air Bags” warning light illuminated. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was notified of the failure and i…"~75,000 mi, complaint #1800545
    • "The contact owns a 2015 Jeep Cherokee. The contact stated that after entering the vehicle, closing the door, and starting the vehicle, the passenger’s side rear-seat air bag unexpectedly deployed. The driver's side rear seat air bag deployed the following day.…"~280,000 mi, complaint #2225823
  11. #11

    engine oil consumption

    25 unsafe, 2 annoyance

    27
    incidents
    Typical range: 14,000–75,500 mi

    Median 40,000 mi, based on 30 reports (21% had no usable mileage)

    • "NEW 2015 JEEP CHEROKEE LATITUDE WITH 4K MILES ON IT SUDDENLY TURNED ITSELF OFF WHILE DRIVING DOWN THE ROAD. NO WARNING OTHER THAN A MESSAGE ON THE DASH TO PUT THE CAR IN PARK TO CHANGE GEARS. VERY DANGEROUS, LOST CONTROL OF POWER STEERING, GAS AND BRAKES. W…"~4,400 mi, complaint #1253837
    • "THE ENGINE LOSES LARGE AMOUNT OF OIL CAUSING THE CAR AIR FLOW SYSTEM TO MALFUNCTION. THE CAR COMPLETELY SHUTDOWN WHILE DRIVING BECAUSE THE CAR NEEDS OIL AND ECS WARNING BLINKS. HOWEVER, THE CAR OIL INDICATOR DOESN'T RECOGNIZE THE CAR NEEDS OIL. THIS SAME IDE…"~40,000 mi, complaint #1564088
    • "The contact owns a 2015 Jeep Cherokee. The contact stated that while operating the vehicle, there was a burning oil odor inside the vehicle. After a long trip, the vehicle was parked in the garage and the contacts’ wife notice smoke coming from under the passe…"~60,000 mi, complaint #1875260
    • "OIL FILTER ADAPTER HOUSING IS LEAKING. IT WAS FOUND BY TECHNICIANS DURING AN OIL CHANGE. *TR"~82,869 mi, complaint #1670510
    • "MY CAR HAS CUT OFF TWICE. TOOK CAR TO FIRESTONE THEY COULDN'T FIGURE OUT WHAT WAS WRONG. HAD AN OIL CHANGE SINCE I WAS THERE. CALLED A CHRYSLER DEALER WHILE WAITING JUST TO FIND OUT OTHER PEOPLE WITH MY CAR HAVE HAD THE SAME ISSUE WITH AN OIL CONSUMPTION ISSUE…"~154,000 mi, complaint #1670155
  12. #12

    lighting exterior

    23 unsafe, 3 annoyance

    26
    incidents

    Commonly reported, insufficient mileage data - n=21, median 40,000 mi, no reliable range below 25 reports.

    • "HEAD LIGHTS INADEQUATE. DIFFICULT IT SEE AT NIGHT AND IN RAIN IMPOSSIBLE."~2,255 mi, complaint #1273748
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE HEADLAMPS DID NOT PRODUCE ENOUGH LIGHT. IN ADDITION, WHEN THE HIGH BEAMS WERE ILLUMINATED, THEY WERE STILL DIMLY LIT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEA…"~7,000 mi, complaint #1263175
    • "FRONT HEADBEAMS ON HIGH ARE SO DIM, IT IS A DESIGN FLAW NO ONE EVEN FLASHES ME WHEN ON HIGH BEAM."~42,000 mi, complaint #1531353
    • "I BOUGHT MY 2015 JEEP CHEROKEE ABOUT A YEAR AGO AND LESS THAN A MONTH LATER I WAS ALREADY NOTICING THAT THE HEADLIGHTS WOULD DIM AS SOON AS I WOULD USE MY TURN SIGNAL. THIS CONTINUED FOR ABOUT A MONTH UNTIL I NOTICED THAT THE HEADLIGHTS WERE NOTICEABLY DIM ON…"~89,000 mi, complaint #1732497
    • "ON 9-14 MY LEFT HEADLAMP BURNED OUT, AND ON 12-2 2016 MY RT HEADLAMP BURNED OUT. THESE WERE HID HD/LPS. EACH COST ME $215 TO REPLACE. I ASKED CHRYSLER ABOUT THIS BUT GOT NO RESPONSE. I FIND IT HARD TO BELIEVE TWO LAMPS WOULD BURN OUT WITH THE CAR HAVING AP…"~300,000 mi, complaint #1339154
  13. #13

    unintended acceleration

    25 unsafe

    25
    incidents
    Typical range: 2,000–13,000 mi

    Median 3,500 mi, based on 53 reports (0% had no usable mileage)

    • "THE JEEP LUNGES AND SURGES AT ANY POINT OF A DRIVE. WHILE IN REVERSE THE JEEP ACCULTURATES WITHOUT HAVING MY FOOT ON THE GAS. THE JEEP WILL GO FROM 1K REV TO 2K WITHOUT FOOT ON GAS. THIS HAS CAUSED A FENDER BENDER. JEEP HAS UPDATED THE SOFTWARE 4-5 TIMES AND…"~500 mi, complaint #1313458
    • "WE PURCHASED OUR 2015 JEEP CHEROKEE NEW AND WITHIN A FEW MONTHS OF DRIVING THE JEEP WE STARTED TO NOTICE WHAT I WOULD CALL HORRIBLE LAG ISSUES. THE CAR WOULD DRIVE JERKY AND WHEN THE CAR WAS AT A STOP AND YOU APPLIED THE GAS TO GO, IT WOULD SEEM LIKE IT WASN'T…"~2,666 mi, complaint #1295557
    • "WHILE APPLYING THE BRAKES IN AN ATTEMPT TO STOP THE VEHICLE, THE VEHICLE SLOWS DOWN TO APPROX. 20MPH AND THEN ACCELERATES ON ITS OWN."~4,500 mi, complaint #1229232
    • "2015 JEEP CHEROKEE SPORT WAS PURCHASED IN OCTOBER OF 2014. AROUND END MAY 2015 EXPERIENCED PROBLEMS WITH BRAKING. WHILE COMING TO A STOP SIGN BRAKE WOULD BE PRESSED DOWN BUT VEHICLES RPM'S WOULD REV UP AND VEHICLE WOULD START ACCELERATING FORWARD. VEHICLE WAS…"~13,900 mi, complaint #1193391
    • "MY CAR JUMPS FORWARD WHILE DRIVING AND REVERSING. RECENTLY BACKING OUT OF MY DRIVEWAY MY CAR JUMPED AND I HIT MY MAILBOX. THE JUMPING IS A BIG JUMP FORWARD THAT THE CAR FEELS LIKE I HIT SOMETHING EVERYTIME. IT JUMPS TYPICALLY EVERY OTHER DAY WHILE DRIVING."~99,000 mi, complaint #1738653
  14. #14

    engine cooling

    1 stranded, 20 unsafe

    21
    incidents

    Commonly reported, insufficient mileage data - n=23, median 41,000 mi, no reliable range below 25 reports.

    • "ONE MORNING I STARTED THE CAR, I HEARD WATER MOVING FROM THE ENGINE AREA. WHILE, DRIVING THE CAR I HEARD A NOISE'S LIKE A PRESSURE COOKER SOUNDS. ONCE I ARRIVED AT WORK I WALKED AROUND TO THE PASSAGE SIDE TO RETRIEVE MY STAFF. I COULD SMELLED ANTIFREEZE. I CO…"~24,000 mi, complaint #1372790
    • "THE FAN BELT SHREDDED AT 37,000 MILES. I BELIEVE THE PULLEYS WERE PART OF THE PROBLEM. DRIVING DOWN THE ROAD, THE BELT SHREDDED. IT STARTED OVERHEATING QUICKLY."~37,000 mi, complaint #1482863
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING, THE VEHICLE HAD DIFFICULTY SHIFTING INTO THE NEXT GEAR AND THE RPMS SUDDENLY INCREASED. THE CONTACT STATED THAT THE VEHICLE TENDED TO OVERHEAT AND THE COOLANT BURNED OFF ALTHOUGH THERE WERE NO VISIBLE L…"~87,000 mi, complaint #1594135
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE OVERHEATED AND STALLED IN HEAVY TRAFFIC. BETTENHAUSEN CHRYSLER DODGE JEEP RAM ([REDACTED ADDRESS], TINLEY PARK, IL 60477, [REDACTED PHONE]) STATED THAT A LOANER VEHICLE WAS NOT AN O…"~94,000 mi, complaint #1583063
    • "The contact owns a 2015 Jeep Cherokee. The contact stated that there was an abnormal sound coming from under the hood while reversing. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined…"~108,000 mi, complaint #2016343
  15. #15

    trunk or liftgate

    18 unsafe, 1 broken, 2 annoyance

    21
    incidents
    Typical range: 11,000–61,000 mi

    Median 35,000 mi, based on 30 reports (25% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE LIFTGATE FAILED TO CLOSE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE). THE CONTACT STATED THAT THE FAILURE CAUSED THE VEHICLE'S INTERIOR LIGHTING TO REMAIN ILLU…"~5,000 mi, complaint #1234819
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE REAR HATCH DOOR DID NOT OPEN ALL THE TIME. THE LAST TIME IT OPENED, IT CAME DOWN UNINTENTIONALLY. THE CONTACT HAD TO GO TO THE EMERGENCY ROOM BECAUSE THE DOOR CAME DOWN ON HIS LEG. A POLICE…"~11,000 mi, complaint #1246070
    • "LEAKING IN LIFTGATE CAUSED ALL ELECTRICAL INSTRUMENTS TO FAIL ELECTRONIC EMERGENCY BRAKE POWER SUN ROOF STOP/START MODULE HEAD LIGHTS FOG LIGHTS SPEEDOMETER"~35,000 mi, complaint #1527771
    • "THE REAR POWER LIFT GATE WILL NO LATCH TO THE LOCKED POSITION AND IT WILL NOT LIFT. 2016 I HAD THE FCA RECALL R67 REPAIRED. JUNE 1, 2017 I EXPERIENCED MY FIRST ISSUE WITH THE POWER LIFT GATE AND THE DEALERSHIP CLEANED G907 GROUND STRAP. AUGUST 23, 2017 I'M…"~45,803 mi, complaint #1403369
    • "LIFTGATE OPERATES INTERMITTENTLY. IT WILL GET TO THE POINT IF IT OPENS THEN IT WILL NOT CLOSE AND LATCH. THE VEHICLE WAS STATIONARY IN PARK DIDN'T MATTER IF THE ENGINE WAS ON OR OFF."~82,000 mi, complaint #1580744
  16. #16

    brake hydraulics

    17 unsafe, 1 annoyance

    18
    incidents

    Commonly reported, insufficient mileage data - n=14, median 64,000 mi, no reliable range below 25 reports.

    • "I WAS DRIVING ABOUT 45 MPH JUST AFTER LEAVING MY DRIVEWAY AND A DEER JUMPED IN FRONT OF THE CAR. WHEN I MOVE MY FOOT FROM THE GAS PEDDLE TO THE BRAKE PEDDLE IN A HURRY DURING ENGINE WARM UP THE POWER BRAKES DO NOT WORK. I CAN NOT STOP THE CAR. I CAN NOT ENGAGE…"~600 mi, complaint #1379011
    • "WHILE DRIVING LESS THAN 10 MPH, EMERGENCY BRAKE CAME ON THUS MAKING THE CAR UNABLE TO STEER OR MOVE."~17,100 mi, complaint #1319318
    • "I WAS APPROACHING A 4 WAY STOP WITH MY CHILDREN IN THE VEHICLE, GOING APPROX. 10MPH. I PRESSED ON THE BRAKES BUT WAS UNABLE TO STOP, MAKING ME GO THROUGH THE INTERSECTION WITH VEHICLES TURNING INTO MY LANE. THE BRAKE PEDAL WAS ROCK SOLID AND LOCKED UP, AND WAS…"~64,217 mi, complaint #1636512
    • "SERVICE SHIFTER LIGHT COMES ON I HAVE SEEN THIS CAUSES BRAKES TO EVENTUALLY LOCK UP AND CAUSE ACCIDENTS BUT HAVE NOT SEE A RECALL"~83,000 mi, complaint #1692096
    • "The contact owns a 2015 Jeep Cherokee. The contact stated that on multiple occasions, the brake pedal became inoperable and felt spongy while attempting to stop the vehicle. The contact also stated that the steering wheel became difficult to operate, and a cru…"~118,600 mi, complaint #2208808
  17. #17

    brake booster

    1 stranded, 15 unsafe, 1 broken

    17
    incidents

    Commonly reported, insufficient mileage data - n=16, median 57,000 mi, no reliable range below 25 reports.

    • "I HAD JUST DESCENDED IN CENTER CITY HEAVILY CONGESTED TRAFFIC FROM THE ENTRANCE PASS. ABOUT A 2000 FOOT DECENT. I WAS ENTERING A TRAFFIC CIRCLE AND SLOWED FOR TRAFFIC, PUSHING DOWN ON THE BRAKE PEDAL, IT KICKED BACK AT ME WITH SUBSTANTIAL FORCE. THE PEDAL THE…"~2,450 mi, complaint #1172568
    • "ELECTRONIC PARKING BRAKE MODULE CONNECTOR WATER INTRUSION WHICH CAUSES THE MODULE TO SHORT OUT AND THE WIRING HARNESS CORROSION. THIS CAUSES THE PARKING BREAK TO ENGAGE AND DISENGAGE WITHOUT WARNING. THIS ALSO PROMPTS AN ERROR THAT THE 4WD IS UNAVAILABLE. CONF…"~57,000 mi, complaint #1622065
    • "THERE WAS A RECALL ON BRAKE BOOSTERS FOR THE YEARS BEFORE MY JEEP. MY BRAKE BOOSTER FAILED IN VEHICLE WHILE DRIVING ALMOST CAUSING A ACCIDENT."~70,000 mi, complaint #1682302
    • "ON STARTING BRAKE WARNING INDICATOR CAME ONE DASH. BRAKE INDICATION LIGHT CAME ON. PARKING BRAKE HAD NOT BEEN APPLIED. SHIFTED TO REVERSE. VEHICLE WOULD NOT MOVE. SHIFTED TO DRIVE. VEHICLE MOVED FORWARD. DROVE TO GET GAS. PARKING BRAKE AGAIN ENGAGED BY ITS SEL…"~89,000 mi, complaint #1688348
    • "The contact owns a 2015 Jeep Cherokee. The contact stated that upon starting the vehicle, the park release button was inoperable. The vehicle failed to move. The caution service brake message was displayed. The local dealer was not contacted. The vehicle was n…"~200,000 mi, complaint #1925060
  18. #18

    software or update

    13 unsafe, 2 annoyance

    15
    incidents
    Typical range: 12,500–35,000 mi

    Median 25,000 mi, based on 25 reports (22% had no usable mileage)

    • "AFTER SITTING AT THE DEALERSHIP FOR THE MOST PART OF MY DAY, I LEFT WITH THE SAME PROBLEM AS I CAME TO GET FIXED. HOWEVER, IN ADDITION TO MY RADIO NOT FUNCTIONING; WHICH WAS SUPPOSED TO BE FIXED AFTER THIS MY SECOND UPGRADE IN 2 WEEKS, THERE WAS THE ADDITIONA…"~2,200 mi, complaint #1158998
    • "ON 06/04/16, AT 12,600 MILES, THE JEEP FAILED COMPLETELY ON THE FREEWAY. WE WERE DRIVING 50 MPH IN HEAVY SOUTHERN CA TRAFFIC WHEN THE 'TRANSMISSION SERVICE REQUIRED' LIGHT AND THE RED CHECK ENGINE LIGHT FLASHED ON AND WE LOST ALL POWER. THIS HAPPENED INSTANT…"~12,600 mi, complaint #1291197
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 65 MPH, THE CHECK TRANSMISSION AND SERVICE ENGINE WARNING INDICATORS ILLUMINATED AND THE VEHICLE DECELERATED TO 45 MPH. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (METRO JEEP LOCATED AT 650C MEMORIAL DR CHI…"~25,240 mi, complaint #1397623
    • "BRAKE PEDAL THAT SLINGS FORWARD AFTER RELEASING AND MAKING A SLAMMING NOISE, PLASTIC PARTS JUST FALLING OFF INSIDE FROM UNDER THE DASH, THE TRIM FALLING OFF ON THE OUTSIDE, THE OBVIOUS TRANSMISSION, THE POWER LIFTGATE RELEASING AND REFUSING TO CLOSE ON ITS OWN…"~35,000 mi, complaint #1449295
    • "SERVICE TRANMISSION WARNING COMES ON WHILE DRIVING BUT NO CHANGE IN PERFORMANCE. THEN I HAD THE RECALL NOTICE SOFTWARE UPDATE...LESS THAN A MONTH LATER, THE SERVICE TRANSMISSION WARNING CAME ON WHILE PARKED AND COULD NOT GET CAR TO START OR SHIFT WHEN IT FINA…"~104,000 mi, complaint #1744953
  19. #19

    differential

    14 unsafe

    14
    incidents

    Commonly reported, insufficient mileage data - n=13, median 82,000 mi, no reliable range below 25 reports.

    • "AROUND MAY 2020 I WAS CONTACTED BY JEEP FOR A RECALL I HAD NO IDEA ABOUT; GOT HER IN QUICK FOR THE PTU INPUT SPLINE. THERE WERE NO ISSUES BEFORE THIS. THE UPDATE WAS ATEMPTED BUT NOT COMPLETED. FROM THERE, I EXPEREINCED SEVERAL ISSUES. PROBLEMS STARTED WITH A…"~60,000 mi, complaint #1712979
    • "FIRST THE REAREND WENT OUT AT 75000 MILES THEN THE TRANSMISSION WENT OUT [REDACTED ADDRESS] AND I ALMOST GOT REARENDED. THIS VEHICLE HAS BEEN ONE ISSUE AFTER THE OTHER. THERE IS ALSO A WOBBLE IN THE FRONT END."~79,000 mi, complaint #1436426
    • "2015 IS KNOWN FOR RUST IN THE AXISLE.I HAVE MY VEHICLE IN SHOP MECHANIC SAID THE DIFFERIANCIAL HAS A LEAK AND MAY BE RUSTED .IS THIS A RECALL PROBLEM THAT THE MANUFACTURE HAS ?."~86,856 mi, complaint #1699474
    • "The contact owns a 2015 Jeep Cherokee. The contact stated while driving 65 MPH, there was a thumping sound coming from the rear of the vehicle. The vehicle was taken to the residence. The contact stated that the following day, he observed condensation under th…"~112,002 mi, complaint #2078160
    • "WHEN ROAD IS WET, VEHICLE RANDOMLY FISH TAILS ON CITY STREETS AND/OR DOES COMPLETE 360 DEGREE SPIN ON THE INTERSTATE. TIRES ARE GOOD. REAR DIFFERENTIAL WAS LEAKING. SUSPECTED DIFFERENTIAL FAILED. WE GOT THE LEAK FIXED BUT NOISE PERSISTED. JEEP SERVICE DEPARTM…"~120,000 mi, complaint #1694637
  20. #20

    throttle and pedal

    13 unsafe, 1 annoyance

    14
    incidents

    Commonly reported, insufficient mileage data - n=17, median 5,000 mi, no reliable range below 25 reports.

    • "AFTER PURCHASING MY JEEP IN JANUARY, I ENCOUNTERED HIGH RPM'S ON DOWNSHIFT AND ACCELERATION DURING LOW SPEED BRAKING. I BROUGHT IT INTO THE ORIGINATING DEALER WHERE THEY RE-LOADED SOFTWARE RELATING TO THE ISSUE. I DROVE IT FOR 3 MONTHS WITH THE SAME ISSUES. I…"~5,000 mi, complaint #1223755
    • "VEHICLE LUNGES AND OR JERKS FORWARD NEARING AND OR AT A COMPLETE STOP. IT HAPPENS THE MAJORITY OF DRIVING TIME AND HAS BEEN IN THE JEEP DEALERSHIP 3 TIMES."~5,000 mi, complaint #1245922
    • "IN STOP & GO TRAFFIC VEHICLE REPEATEDLY LUNGED FORWARD. THIS IS NOT SAFE. IT ALSO HAD A DELAYED RESPONSE AFTER SITTING. THE LUNGES CAUSED ME TO PHYSICALLY MOVE FORWARD IN THE SEAT & SLAM ON MY BRAKES. I WAS ALSO TOLD WHEN I PURCHASED THAT THIS WOULD SUBSID…"~8,300 mi, complaint #1218021
    • "*LAG RESPONSE AT COMPLETE STOP WHEN PRESSING ACCELERATION PEDAL. NOT SAFE WHEN PULLING INTO TRAFFIC. *THIS HAS HAPPENED MULTIPLE TIMES. *TAPPING ENGINE NOISE"~50,000 mi, complaint #1707089
    • "THE VEHICLE ACCELERATES WHEN I AM TRYING TO SLOW DOWN. THIS HAPPENED TOP ME WHILE DRIVING IN MY NEIGHBORHOOD AND HAPPENED TO ME WHILE DRIVING DOWN THE HIGHWAY. ALMOST CAUSED ME TO HIT ANOTHER VEHICLE. HAD THIS ISSUE BEFORE WHEN CAR WAS ALMOST BRAND NEW, TOOK I…"~55,000 mi, complaint #1422030
  21. #21

    battery and charging

    2 stranded, 10 unsafe

    12
    incidents

    Commonly reported, insufficient mileage data - n=17, median 57,000 mi, no reliable range below 25 reports.

    • "WHEN I DRIVE OUT OF NOWHERE THE CAR BEGINS TO STALL AND A NOTIFICATION POPS UP SAYING THAT MY BATTERY IS DYING SO THE CAR STOPS MOVING AND THE STEERING WHEEL LOCKS UP. ONCE STOPPED THEN A FEW WORDS POP UP ON MY CAR DISPLAY SAYING THAT I HAVE TO MOVE THE SHIFT…"~39,000 mi, complaint #1481016
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING, IT STARTED TO ROLL AWAY UNEXPECTEDLY. THERE WAS NO WARNING BEFORE THE FAILURE. AN ONLOOKER JUMPED INTO THE VEHICLE TO STOP IT FROM MOVING. THE VEHICLE WAS TAKEN TO…"~51,000 mi, complaint #1458143
    • "WENT TO START CAR WOULDN'T START OR TURN OVER. RECEIVED JUMP FROM ROADSIDE ASSISTANCE AND WAITED [REDACTED ADDRESS] TO THE NEAREST AUTO ZONE (2 MILES). ONCE I STARTED DRIVING THE DASHBOARD LIGHTS STARTED FLICKERING AND AS SOON AS I CAME TO A RED LIGHT AT A VER…"~52,000 mi, complaint #1471571
    • "WE PURCHASED THIS VEHICLE USED IN 2017. WITHIN A FEW MONTHS WE NOTICED THAT WHEN TAKING OFF, THE CAR OFTEN STALLED OR LURCHED FORWARD. THIS OFTEN SEEMED TO HAPPEN IN THE MORNING OR AFTER SITTING OVERNIGHT, SO WE ASSUMED IT MIGHT JUST BE THAT THE ENGINE NEEDED…"~73,500 mi, complaint #1549050
    • "WAS DRIVING DOWN ROAD AND CAR SHUTS DOWN AND SAYS MUST BE IN PARK TO SHIFT THEN TRACTION LIGHT ENGINE LIGHT BATTERY/ALTERNATOR LIGHT COMES ON HAVE TO PULL OVER TURN CAR OFF TAKE KEY OUT PUT BACK IN LET IN TRY TO TURN OVER A FEW TIMES THEN WILL START I WILL BE…"~95,220 mi, complaint #1641997
  22. #22

    suspension arms and bushings

    10 unsafe, 2 annoyance

    12
    incidents

    Commonly reported, insufficient mileage data - n=14, median 25,000 mi, no reliable range below 25 reports.

    • "ON TAKE OFF OR TURNING LEFT OR RIGHT TAKING OFF FROM A STOP SIGN THE JEEP SHAKES FROM SIDE TO SIDE THE DEALER REPLACED A FRONT BAR ON THE RIGHT SIDE STILL SHAKES TOOK IT IN 3 TIMES THE DEALER JUST DON'T KNOW HOW TO FIX THE PROBLEM! CAN'T TAKE IT IN THE…"~1,396 mi, complaint #1184530
    • "WHEN VEHICLE REACHED APPROXIMATELY 5,000 MILES I TOOK IT TO THE DEALER FOR ROUTINE MAINTENANCE - LUBE, OIL AND FILTER, TIRE ROTATION AND WHEEL ALIGNMENT. DEALER STATED VEHICLE COULD NOT BE ALIGNED TO SPECIFICATION; EXPLANATION WAS: "SOMETHING IS BENT" AND REC…"~5,000 mi, complaint #1274446
    • "A WOBBLE IS FELT WHEN VEHICLE IS ACCELERATED FROM A DEAD STOP OR ROLLING START. IT USUALLY OCCURS BETWEEN 10 AND 20 MPH."~18,189 mi, complaint #1340891
    • "WHILE BEING TOWED BEHIND MOTORHOME, THE FRONT "LOAD BEAMS" ON JEEP CAME APART. LUCKILY, THIS DID NOT OCCUR ON HIGHWAY AT HIGH SPEEDS AS IT COULD HAVE CAUSED SERIOUS ACCIDENT."~49,000 mi, complaint #1517666
    • "I OWN A 2015 JEEP CHEROKEE SPORT WITH 104K MILES. BOTH REAR KNUCKLES NEED REPLACED AND THE BUSHINGS IN THE PASSENGER SIDE IS SEVERELY WORN MORE THAN THE OTHER. THERE ARE NO LOCAL DEALERS WHO CAN GET THEM AS THEY ARE BACK ORDERED THROUGH CHRYSLER. ONE DEALER…"~104,000 mi, complaint #1710021
  23. #23

    cruise control conventional

    8 unsafe, 2 annoyance

    10
    incidents

    Commonly reported, insufficient mileage data - n=13, median 40,000 mi, no reliable range below 25 reports.

    • "CRUISE CONTROL FAILED TO REGULATE SPEEDS ON INTERSTATE - ACCELERATED AT SPEEDS IN EXCESS OF SET SPEED BY 10-14 MILES PER HOUR. VERY DANGEROUS ACCELERATING TO THE POINT POSSIBLE COLLISION WITH VEHICLE AHEAD ON ROADWAY. SET SPEED OF 72 WENT UP TO 84-89 MILES PE…"~24,500 mi, complaint #1242098
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL SEVERAL TIMES IN ORDER TO SLOW DOWN AND DISENGAGE THE CRUISE CONTROL. THE CONTACT STATED THAT THE FAILURE…"~40,000 mi, complaint #1618621
    • "CRUISE CONTROL WILL BE SET AND EITHER BE GOING 5MPH+ FASTER THAN WHAT IT'S SET AT, OR NOT SHUT OFF WHEN TURNED OFF . ALSO, CONSISTENTLY HAVING 'SERVICE SHIFTER' COME ON , AND THE SHIFTER WILL STOP WORKING AND LOCK IN THE GEAR IT'S IN OR LOCK WHEN PUT IN PARK A…"~44,440 mi, complaint #1529655
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED WHILE THE CRUISE CONTROL WAS ENGAGED. WHILE DRIVING UP HILL AT 55 MPH, THE VEHICLE DID NOT SLOW DOWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE…"~52,000 mi, complaint #1584528
    • "SOMETIMES WHEN CRUISE CONTROL IS SET VEHICLE WILL ACCELERATE UP TO 10 MPH FASTER THEN SET SPEED. THIS OCCURS EVEN WHEN DRIVING ON A FLAT LEVEL ROAD NO HILLS.HAS ALSO REVVED RPMS UP TO 5 AND SLOWLY DECELERATES ON OWN."~63,000 mi, complaint #1521305
  24. #24

    stability and traction control

    9 unsafe

    9
    incidents

    Commonly reported, insufficient mileage data - n=16, median 23,500 mi, no reliable range below 25 reports.

    • "PROBLEM STARTED WHILE MOVING. NOW IT'S AS SOON AS IT STARTSMY PROBLEM STARTED JUNE 2015, WHOLE DASH LIGHTS UP TIRE PRESSURE,SERVICE AIR BAG,4WD UNAVAILABLE,BRAKE FAILURE,AND WHEN COMES TO STOP DISENGAGES TRANSMISSION.SAME THING STARTED AGAIN AUGUST 3RD 2015 S…"~7,718 mi, complaint #1240250
    • "WHILE PULLING OUT, INTO TRAFFIC, MY TIRE CAUGHT SOME ICY SLUSH. IT STARTED TO SPIN. AS I WAS ALREADY ON THE ROAD IN TRAFFIC, I GAVE IT MORE GAS TO GO. THE ENGINE REVVED. I NOTICED THE RPMS HAD PEGGED AROUND 6000+. I NOTICED NO TRACTION CONTROL, AT LEAST NOT HO…"~28,000 mi, complaint #1358724
    • "***SERVICE SHIFTER****THE SERVICE SHIFTER LIGHT CONTINUES TO COME ON. I'VE TAKEN THE CAR IN FOR UPDATES 3X IN THE PAST MONTH. DURING THE TIME THE LIGHT IS ON, I FEEL THE CAR ACCELERATING ON ITS OWN WHEN DRIVING AND REEVING WHEN STOPPED. THE CONTINUING UPDATES…"~36,900 mi, complaint #1415897
    • "SERVICE SHIFTER SHOWS ON DISPLAY, ALL THE LIGHTS ON SHIFTER LIGHT UP. I LOOKED ON INTERNET AND MANY REPORTING THE SAME ISSUE ON MANY YEARS. ONCE VEHICLE IS TURNED OFF AND TURNED BACK ON THE WARNING GOES OUT, BUT COMES BACK ON IN A WEEK OR A MONTH. I HAVE MA…"~42,000 mi, complaint #1664691
    • "DRIVING ON HIGHWAY AND "SERVICE SHIFTER" MESSAGE APPEARS ON DISPLAY + PRND LIGHTS ALL CAME ON AT THE GEARSHIFT. MESSAGE WILL NOT GO AWAY AND REMAINS ON ENTIRE TIME I WAS DRIVING. HAD SIMILAR ISSUE 2X COUPLE YEARS AGO???"~115,432 mi, complaint #1602377
  25. #25

    steering electric assist

    9 unsafe

    9
    incidents

    Commonly reported, insufficient mileage data - n=15, median 20,000 mi, no reliable range below 25 reports.

    • "ON ROUTE 80 VEHICLE DWNSHIFTED, POWER STEERING AND BRAKES AFFECTED. MILEAGE 9604 JULY 2, 2019. VEHICLE TOWED. AUGUST 30, 3019 IT HAPPENED AGAIN BUT WAS LESS THAN 1 MILE AWAY, DROVE IT THERE PICKED UP VEHICLE ON 9-11-2019. MILEAGE 9817. DROVE IT 30 MILES…"~500 mi, complaint #1609444
    • "I LEASED FOR 39 MONTHS A BRAND NEW JEEP CHEROKEE LATITUDE 2015 AT 10/25/2015 ON CHAMPION CHRYSLER JEEP DODGE DEALER. IT WILL COMPLETE 9 MONTHS THAT I HAVE THIS CAR. ON 3/16/215 THERE WAS THE 1ST RECALL ABOUT AN ISSUE ON AIRBAGS THAT COULD OPEN ACCIDENTALLY.…"~10,000 mi, complaint #1220211
    • "THIS 2015 JEEP CHEROKEE HAS THE 2-SPEED TRANSFER UNIT, AND WAS SOLD AS FLAT TOWABLE, AND MANUAL SO STATES THAT FACT. THE MANUFACTURER MADE THE POWER STEERING SYSTEM ELECTRIC RATHER THAN MECHANICAL. IN 2017 AFTER MANY COMPLAINTS ABOUT THE CHEROKEE NOT TRACKING…"~20,000 mi, complaint #1457062
    • "WHILE FLAT-TOWING OUR JEEP CHEROKEE BEHIND OUR MOTORHOME DOWN A HIGHWAY AT 60MPH, WE WENT OVER A MINOR BUMP IN THE ROAD, AND THE JEEP STARTED TO VIOLENTLY WOBBLE/SHAKE (VISIBLE IN REAR CAMERA OF THE RV) WHICH WAS SHAKING/TORQUING THE ENTIRE RV BACK AND FORTH U…"~29,000 mi, complaint #1450067
    • "SHIFTER WARNING LIGHT CAME ON WHILE DRIVING ON A TWO LANE HIGHWAY AND THEN THE STEERING LOCKED UP AND LOST CONTROL OF VEHICLE AND IT ROLLED."~120,000 mi, complaint #1700273
  26. #26

    wheel or rim

    9 unsafe

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "NOTICED THAT THE 17-INCH X 7.5-INCH ALUMINUM WHEELS (ALUMINUM & BLACK) RIMS ARE DISCOLORING. SMALL DISCOLORED SPOTS ARE APPEARING ON THE RIMS. LOOKS LIKE PITTING. TO ME THIS SHOWS THESE RIMS ARE DEFECTIVE AND COULD CAUSE PROBLEMS IN THE FUTURE. *TR"~1,625 mi, complaint #1133849
    • "THIS IS A SAFETY ISSUE. THE 2 PART CHRYSLER WHEEL LUG NUTS RUST AND CANNOT BE REMOVED WHEN YOU HAVE A FLAT TIRE!!!! HELP."~49,000 mi, complaint #1516096
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE LUG NUTS SWOLE WHILE DRIVING. THE FAILURE PREVENTED THE TIRES FROM BEING CHANGED, IF NEEDED. JEFF WYLER EASTGATE AUTO MALL (1117 OH-32, BATAVIA, OH 45103, [REDACTED PHONE]) REPLACED ALL OF…"~57,000 mi, complaint #1589344
    • "TWICE IN 2 YEARS MY LUG NUTS HAVE COME LOOSE. TODAY 4 OUT OF 5 WERE MISSING. THIS COULD KILL PEOPLE. I'M LOOKING FOR A RECALL NOTICE FOR THIS PROBLEM. *TR"~57,000 mi, complaint #1669477
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR TIRE ROTATION, THE TECHNICIAN WAS UNABLE TO REMOVE THE LUG NUTS, THE VEHICLE WAS TAKEN TO THE RAMEY CHEVROLET CHRYSLER DEALER, LOCATED…"~111,000 mi, complaint #1642654
  27. #27

    abs module

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "WHILE DRIVING ON A MAIN BLVD THE JEEP SUDDENLY LOCKED UP MUCH LIKE THE E-BRAKE BEING APPLED, LOTS OF WEIRD NOISES. DASH LIT UP WITH CHECK TRANSMISSION, BRAKES, AND ENGINE WARNINGS. ALMOST CAUSED A MAJOR ACCIDENT. TURNED CAR OFF, LET IT RESET AND WAS ABLE TO C…"~13,600 mi, complaint #1308980
    • "UPON SLOWING DOWN AROUND 20 MPH THE VEHICLE STARTS TO ACCELERATE REQUIRING A HARDER PRESS ON THE BRAKE. IF I LET OFF THE GAS AROUND 40 MPH THE VEHICLE MAINTAINS SPEED BEFORE IT STARTS TO ACCELERATE. EVENTUALLY THE VEHICLE WILL JOLT AND THE SERVICE TRANSMISSION…"~34,000 mi, complaint #1680361
    • "SERVICE BRAKE SYSTEM KEEPS COMING ON AFTER MULTIPLE TIMES TAKING IT TO THE DEALER AND THEN FIXING IT . IT WON'T LET ME DRIVE THE VEHICLE AND HAS SLAMMED THE BRAKES ON ME WHILE THE CAR WAS MOVING . I'VE LOOKED UP AND I AM NOT THE ONLY ONE HAVE THIS PROBLEM WITH…"~65,000 mi, complaint #1512609
  28. #28

    adas collision warning

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "PURCHASED VEHICLE NEW, JULY 2015. ON THREE SEPARATE OCCASIONS, WHILE DRIVING BETWEEN 35 MPH TO 45 MPH, VEHICLES AUTOMATIC BRAKING SYSTEM ENGAGED FOR NO REASON CAUSING THE VEHICLE TO SLOW DRAMATICALLY IN TRAFFIC. FIRST INSTANCE WAS DRIVING ON COUNTRY ROAD, SECO…"~6,000 mi, complaint #1254235
    • "TWO INCIDENTS JEEP CHEROKEE WAS ON AUTOMATIC CRUISE CONTROL COME TO ALMOST STOP WHEN FRONT CAR TOOK A RIGHT TURN AND THIS CAUSED ALMOST REAR COLLISION. I WAS LIKE 30 FEET AWAY FROM THE FRONT CAR. ANOTHER INCIDENT: THERE WAS NOBODY AROUND ME AND CAR APPLIED…"~8,563 mi, complaint #1189126
    • "I PREVIOUSLY FILED A COMPLAINT IN DECEMBER, 2015 REGARDING THE AUTOMATIC BRAKING SYSTEM APPLYING THE BRAKES FOR NO REASON. IN JANUARY, 2016, THE DEALERSHIP REPLACED THE BRAKING SYSTEM; HOWEVER, THE CAR HAS BRAKED AUTOMATICALLY ON TWO SEPARATE OCCASIONS SINCE T…"~13,000 mi, complaint #1312799
    • "VEHICLE IS EQUIPPED WITH THE COLLISON AVOIDANCE SYSTEM. ON THE DATE OF THE ACCIDENT THE SYSTEM FAILED TO WORK. THE VEHICLE WAS TRAVELLING WESTBOUND BETWEEN 5-7 MPH AT A HIGH SCHOOL PARKING LOT, THE COLLISON AVOIDANCE SYSTEM WAS ON, THE FRONT OF THE VEHICLE STR…"~17,000 mi, complaint #1205342
  29. #29

    alignment and pull

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING TOWED BY A MOTOR HOME, THE FRONT END OF THE VEHICLE WOBBLED TO THE LEFT AND RIGHT. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPA…"~3,500 mi, complaint #1214881
    • "WE WERE SOLD THIS VEHICLE TO FLAT TOW BEHIND A MOTOR COACH. ON THE HIGHWAY THE CAR STARTS TO SHAKE DANGEROUSLY OUT OF CONTROL. A DEATH WOBBLE. WE HAD TO COME TO A COMPLETE STOP TO GET THE VEHICLE UNDER CONTROL. WE THOUGHT WE HAD A TIRE BLOW OUT. IT IS UNSAFE…"~14,000 mi, complaint #1388746
    • "VEHICLE DEVELOPS WHAT IS KNOW AS THE DEATH WOBBLE WHEN BEING TOW 4 WHEELS DOWN. THIS DEATH WOBBLE DEVELOPS AT 55 TO 65 MPH AND SHAKES THE MOTORHOME AND THE CAR UNTIL YOU COME TO A COMPLETE STOP. SEE YOUTUBE HTTPS://WWW.YOUTUBE.COM/WATCH?V=FWGUAJAEECI&SNS=EM"~17,000 mi, complaint #1351382
    • "PER TSB 08-029-16 FLAT TOWING THIS VEHICLE JEEP INSTALLED A WIRING KIT TO STOP A SEVERE WOBBLE WHILE TOWING. KIT WAS INSTALLED JULY 25 2016. WHILE TOWING THE JEEP DURING A TRIP ON APRIL 28, 2018 ON I255 E BYPASS AROUND SAINT LOUIS AT APPROX. 4:40 PM AT APPROX.…"~23,550 mi, complaint #1465177
  30. #30

    driveshaft axle cv

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "VEHICLE SHAKES / WOBBLES WHEN ACCELERATING FROM A DEAD STOP. THE PASSENGER SIDE FRONT TIRE ACTUALLY FEELS LOOSE UNTIL APPROXIMATELY 30 MPH. ALSO, WHEN TURNING RIGHT AND / OR GOING UP AN INCLINE, THE FRONT END SHAKES AND THE VEHICLE HESITATES. JEEP ACKNOWLE…"~500 mi, complaint #1188525
    • "PURCHASED CAR 5/13/15. ON 5/30 NOTICED SHIMMY/VIBRATION AS I ACCELERATED FROM A STOPPED POSITION INTO A SHARP RIGHT TURN. APPT MADE FOR SERVICE 6/8. AT CHECK-IN, CUSTOMER SERVC KNEW EXACTLY WHAT I WAS TALKING ABOUT; CONFIRMED IN TEST DRIVE. REPORTED STAR CASE…"~700 mi, complaint #1218947
    • "THE JEEP HAS A WOBBLE OR SHIMMY BETWEEN 11 AND 17 MPH THAT IS VERY SIGNIFICANT. SEEMS TO HAPPEN AFTER THE JEEP HAS BEEN DRIVEN AND IS WARMED UP. I HAVE 3200 MILES ON THIS VEHICLE AND THIS PROBLEM WAS NOTICED WHEN THE JEEP HAD ABOUT 500 MILES ON IT. I AM BEING…"~1,500 mi, complaint #1192261
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE CV AXLES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO PART UNAVAILA…"~6,000 mi, complaint #1252897
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE THE VEHICLE WAS BEING TOWED AT 50 MPH BY AN RV, THE VEHICLE STARTED TO SHAKE VIOLENTLY AND MADE THE RV DIFFICULT TO CONTROL. THE VEHICLE FRACTURED THE TOW HITCH AND STRUCK THE REAR OF THE RV. THE VEHICLE WAS TAK…"~34,500 mi, complaint #1455863
  31. #31

    infotainment head unit

    3 unsafe, 5 annoyance

    8
    incidents

    Commonly reported, insufficient mileage data - n=10, median 25,500 mi, no reliable range below 25 reports.

    • "WHILE DRIVING, THE NAVIGATION SYSTEM FAILED, LEAVING ONLY THE ARROW POINTING IN MY DIRECTION OF TRAVEL. THIS CONTINUED FOR OVER THREE HOURS. WHEN STOPPED FOR LUNCH, I RETURNED TO VEHICLE AND WHEN I RESTARTED THE NAVIGATION SYSTEM RETURNED TO NORMAL. I TOOK…"~2,500 mi, complaint #1206514
    • "FCA'S UCONNECT APP FOR IPHONE RANDOMLY LAUNCHES ON MY IPHONE WHILE INSIDE THE VEHICLE. WHEN IT LAUNCHES, IT TAKES AWAY MY ABILITY TO SEE NAVIGATION SOFTWARE (E.G. WAZE, APPLE MAPS, ON MY CELL PHONE. I THEN NEED TO DIVERT MY ATTENTION TO THE PHONE AND DISABLE T…"~20,000 mi, complaint #1408622
    • "RADIO/ SCREEN DISPLAY GOES BLACK INTERMITTENTLY. HAPPENS WHILE DRIVING OR BACKING UP. CANT USE SCREEN TO SEE WHAT'S BEHIND YOU. NOT TO MENTION YOU LOSE CLIMATE CONTROL AND EVERYTHING ELSE YOUR SCREEN DISPLAYS. DEALERSHIP IS REPLACING THESE UNITS WITH REMANUFAC…"~21,000 mi, complaint #1402942
    • "OCT. 2019: BLARING RADIO, U-CONNECT SYSTEM FAILURE (BATTERY REPLACED)-GARAGE AT HOME AND LOCAL SUBURBAN AREA DEC. 2019: RADIO VOLUME CONTROL DIDN'T WORK, MUTE BUTTON DIDN'T WORK, MUTE BUTTON UNMUTED ITSELF (TWICE IN A 5-7 MINUTE PERIOD), VOLUME ADJUSTING UP A…"~30,000 mi, complaint #1652022
    • "STEREO SYSTEM: SYSTEM REMAIN ON AND CAN NOT TURN IT OFF, WHETHER VEHICLE IS RUNNING OR STOPPED. I HAVE REMOVED KEYS FROM IGNITION, GOTTEN OUT OF CAR, SHUT DOORS AND SYSTEM REMAINS ON AND IT HAS STAYED ON ANYWHERE FROM 5 TO 10 MINUTES. I HAVE HAD THIS PROBLEM…"~54,000 mi, complaint #1678583
  32. #32

    door latch and hinge

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "I HAD JUST LEFT THE DEALERSHIP FOR A WARRANTY ISSUE AND WAS 2 MILES FROM THE DEALERSHIP WHEN THE HOOD FLEW OPEN BLINDING ME I CALLED THE DEALERSHIP AND THEY ASKED THAT I CALL CHRYSLER AS THE SAFETY LATCH SHOULD HAVE HELD CHRYSLER SENT AN INVESTIGATOR OUT WHO I…"~6,682 mi, complaint #1255902
    • "VEHICLE IN PARK AN IDLING IN VERY LEVEL DRIVEWAY WAS BEING UNLOADED. ON A SECOND EXIT TOWARD THE VEHICLE IT STARTED TO MOVE IN REVERSE UNOCCUPIED. MANAGED TO GET IN BUT COULD NOT SAVE THE DOOR AND REAR FROM DAMAGE. A HEDGE CAUGHT THE DOOR AS I TRIED TO STOP…"~8,210 mi, complaint #1282775
    • "HATCH DOOR RANDOMLY FAILS TO LATCH WHEN CLOSING. RECYCLE OF START/LOCK/PARK/ENGAGE DOES NOT CHANGE ANYTHING. CAN MANUALLY CLOSE HATCH BUT WILL NOT LOCK/ENGAGE. HATCH IS ELECTRIC, POCKET REMOTE, BUTTON ON DOOR AND BUTTON ON DASH WILL NOT RECYCLE THE LOCK TO…"~31,000 mi, complaint #1463190
    • "THE JEEP IS ONLY 2 YEARS OLD AND THE SEAMS FOR THE DRIVER'S SIDE DOOR ARE NOT SEALED ALL THE WAY ACCORDING TO A JEEP DEALER SERVICE DIAGNOSTIC. THIS IS CAUSING WATER TO LEAK ON TO MY FLOOR AND UNDER THE CARPET, SOAKING IT WITH A STRONG POTENTIAL FOR MOLD/MILDE…"~57,000 mi, complaint #1449550
    • "INTERIOR DOOR HANDLES ON THIS JEEP ARE FAULTY AND BREAK WITH ONLY NORMAL USE. I CALLED JEEP AND THEY SAID $400 A DOOR PANEL PLUS LABOR AND THEY CAN'T JUST FIX DOOR HANDLE THEY SAID WHOLE PANEL HAS TO BE REPLACED. THE TWO IN FRONT ARE COMPLETELY BROKE AND BA…"~120,000 mi, complaint #1174317
  33. #33

    glass and windshield

    7 unsafe

    7
    incidents

    Commonly reported, insufficient mileage data - n=10, median 48,500 mi, no reliable range below 25 reports.

    • "BACK WINDOW BROKE. NO IDEA WHERE IT CAME FROM OR HOW IT STARTED AS I WAS SITTING IN MY HOME AND THE CAR WAS PARKED OUTSIDE. THE CAR IS NOT EVEN A YEAR OLD. TWO HOLES ON THE SIDES OF THE BACK WINDOW AT FIRST. THE WINDOW WAS CRACKED ACROSS THE WINDOW, COULD STI…"~3,500 mi, complaint #1255527
    • "VEHICLE PARKED IN THE DRIVE WAY AFTER RETURNING FROM WORK.SHORTLY AFTER DISCOVERED THAT TAILGATE GLASS SHATTERED AND FALLING OFF THE VEHICLE. NO EVIDENCE OF GLASS BEING HIT OR CRACKED PRIOR TO THE INCIDENT."~7,898 mi, complaint #1293046
    • "TAKATA RECALL I WAS DRIVING STRAIGHT ABOUT 50MPH ON A CITY STREET AND MY BACK WINDSHIELD EXPLODED. MY REAR DEFROST WAS ON.THE HOLES WERE DIRECTLY WHERE THE DEFROST CORDS WERE. THE CORDS WERE STICKING OUT AND THE GLASS WAS GONE ON THOSE TWO SPOTS. THE DEFROST…"~40,000 mi, complaint #1387428
    • "VEHICLE WAS IN MOTION WHEN IT LEFT THE ROAD. I SWERVED TO MISS A DOG. I HAD MY SEATBELT ON DURING THIS ACCIDENT HOWEVER MY HEAD (TOP, RIGHT FRONT OF MY HEAD) HIT THE WINDSHIELD GLASS AND THE GLASS BROKE/SHATTERED. MY HAIR WAS CAUGHT IN THE BROKEN CRACKS OF THE…"~103,000 mi, complaint #1673483
    • "The contact owns a 2015 Jeep Cherokee Latitude. The contact stated that while driving 35 mph she heard a loud popping sound and the sunroof shattered. The contact sustained minor cuts but did not receive medical attention. The contact stated that the glass sha…"~115,230 mi, complaint #1880115
  34. #34

    suspension struts shocks

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "DRIVING OVER ROUGH ROAD, NOTICED EXCESSIVE NOISE AND BANGING ( LIKE SOMETHING LOOSE) FROM RIGHT FRONT. TOOK IN TO DEALER, THEY SAID THE NOISE WAS NORMAL SUSPENSION NOISE! AFTER INSISTING THEY TEST DRIVE AGAIN AND PUT ON RACK TO VISUALLY INSPECT, THE DEALER CLA…"~5,000 mi, complaint #1197066
    • "WE TOWED THE JEEP BEHIND OUR RV USING A ROADMASTER TOW BAR. AFTER HAVING TRAVELED [REDACTED ADDRESS] SPEEDS, WE SLOWED DOWN IN A CONSTRUCTION ZONE THAT REQUIRED ALL TRAFFIC TO CONTINUE IN THE FAR RIGHT LANE. THE NEW LANE CROSSED OVER THE EDGE OF THE HIGHWAY…"~6,755 mi, complaint #1215305
    • "WHILE FOLLOWING THE OWNERS MANUAL FOR FLAT TOWING BEHIND A MOTOR HOME I CROSSED MULTIPLE RAILROAD TRACKS AT A GRADE CROSSING AND THE CHEROKEE TOW VEHICLE BEGAN A VIOLENT OSCILLATION THAT SHOOK THE ENTIRE MOTOR HOME AND DID NOT STOP UNTIL THE VEHICLES CAME TO A…"~12,000 mi, complaint #1258917
    • "THE CAR STARTED SHAKING WHEN TOWING. WE HAD TO STOP IMMEDIATELY. IT SHOOK SO BAD IT SHOOK THE MOTOR HOME. WE WERE ON A HIGHWAY AND TURNING TO THE RIGHT."~32,000 mi, complaint #1529983
    • "LEAKING FRONT STRUT. I'VE BEEN TO 2 DEALERS AND CANNOT GET THE STRUTS. I'M TOLD THAT THEY'RE ON BACK ORDER FOR 6 MONTHS. IF THEY CAN'T KEEP THE STRUTS IN STOCK ANYWHERE, THERE MUST BE SOMETHING WRONG WITH THE STRUTS. OUR JEEP ONLY HAS 56,000 MILES."~56,000 mi, complaint #1503363
  35. #35

    steering rack mechanical

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 15 MPH, THE TIE RODS FRACTURED WITHOUT WARNING. THE VEHICLE WAS TAKEN THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE.…"~14,000 mi, complaint #1265299
    • "WHILE FLAT TOWING OUR JEEP LATITUDE BEHIND OUR MOTOR HOME AT 45MPH THE JEEP BEGAN TO WOBBLE VIOLENTLY. WE BOUGHT THE JEEP BRAND NEW IN 2015. WE WERE NEVER NOTIFIED WE NEEDED TO INSTALL A SPECIAL WIRE HARNESS. THE JEEP DEALER INSTALLED OUR TOWING PACKAGE SO TH…"~17,800 mi, complaint #1516553
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT END SHOOK VIOLENTLY, THE STEERING WHEEL WENT BACK AND FORTH WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER STRAUB CHRYSLER DODGE JEEP RAM LOCATE…"~21,000 mi, complaint #1402043
    • "WHILE JEEP IS BEING FLAT TOWED BEHIND MOTORHOME ON DOWN SLOPE & CURVE OF INTERSTATE FRONT WHEELS START SEVERE WOBBLE FORCING RIG TO BE STOPPED BEFORE ANY FORWARD MOTION CAN BE RESUMED. DANGEROUS SAFETY ISSUE AS OTHER VEHICLES BEHIND OR BESIDE MY APPROXIMATELY…"~27,000 mi, complaint #1299549
    • "WAS DRIVING CAR AND CAME TO A STOP LIGHT. AUTO ON/OFF ACTIVATED AT STOP LIGHT. WHEN I RELEASED BRAKE CAR TRIED TO TURN ON, BUT STALLED. PUT CAR IN PARK AND STARTED CAR. DROVE TO DEALERSHIP. THEY PERFORMED UPDATES ON CAR. GOT CAR BACK CRUISE CONTROL WOULD…"~34,000 mi, complaint #1443359
  36. #36

    catalytic converter

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle was able to restart; however, the m…"~181,000 mi, complaint #2013870
  37. #37

    exhaust system

    3 unsafe, 1 broken, 1 annoyance

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "THE VEHICLE WAS STATIONARY .THE WATER FROM THE AIR CONDITION CONDENSATE LINE RUNS ON A PAN WHICH IN TURN OVER FLOWS OVER THE SIDE OF THE PAN RUNNING ON TO THE EXHAUST STEAMING UP UNDER THE CAR INTO THE ENGINE COMPARTMENT AND THE STEEL ABOVE THE EXHAUST."~3,000 mi, complaint #1224441
    • "MY 2015 JEEP ONLY HAS JUST OVER 45K MILES ON IT AND EXHAUST MANIFOLD CRACKED. IT CAUSED A BURNING SMELL TO ENTER MY CAR WHEN I HAD THE AIR ON"~45,000 mi, complaint #1649154
    • "AFTER A ROUTINE OIL CHANGE, I PROCEEDED TO EXIT A PARKING LOT AT 10 MPH, PRESSED GENTLY ON GAS PEDAL AND HEARD A VERY LOUD POP. VEHICLE IMMEDIATELY LOST POWER AND WAS EXTREMELY LOUD. I RETURNED THE VEHICLE TO THE JEEP DEALERSHIP THAT PERFORMS MY MAINTENANCE,…"~59,108 mi, complaint #1470987
  38. #38

    brake pads and rotors

    4 unsafe

    4
    incidents

    Commonly reported, insufficient mileage data - n=11, median 73,000 mi, no reliable range below 25 reports.

    • "WHEN DRIVING THEN BRAKING I/ WE NOTICED THAT THE JEEP HAD VIBRATION AND CHATTERING ,SHAKING FEELING AT [REDACTED ADDRESS]. THEN STARTED TO NOTICE CHATTER AND SCRAPPING SOUND AT LOWER SPEEDS LIKE 25-35 MPH . SO LOOKING AT THE ROTORS I FOUND THE RIGHT REAR TO HA…"~73,000 mi, complaint #1724656
    • "HAD BRAKES AND ROTORS REPLACED LESS THAN 6 MONTHS AGO AND NOW I'M BEING TOLD THAT I NEED NEW FRONT BRAKES AND ROTORS AGAIN. THERE IS CHUGGING WITH MY TRANSMISSION, AND A LOT OF VIBRATION. I AM UNABLE TO UPLOAD ANYTHING WITHOUT HAVING A MECHANIC TAKE EVERYTHING…"~125,000 mi, complaint #1654378
  39. #39

    instrument cluster

    3 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WITHOUT WARNING ALL THE DASH PANEL LIGHTS SHUT OFF. THIS HAS OCCURRED TWICE. BOTH INCIDENTS HAPPENED WHILE DRIVING STRAIGHT ON HIGHWAYS AT DUSK. ( 5:30 PM, MARCH 7, 2018 ON ILLINOIS I-72 AND 8:15 PM, MAY 31, [REDACTED ADDRESS] 6.) THE DASH LIGHTS CAME BACK ON…"~26,920 mi, complaint #1472718
    • "SERVICE GEAR SHIFTER APPEARS. CANNOT SEE MPH WHEN THIS HAPPENS. MOSTLY WHILE ON THE FREEWAY AND VEHICLE HAS BEEN ON THE ROAD FOR MORE THAN A HALF HOUR."~61,000 mi, complaint #1716987
  40. #40

    key fob and immobilizer

    1 stranded, 2 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I AM WRITING TO EXPRESS A "SAFETY ISSUE" RELATING TO THE PUSH BUTTON START OUR NEW VEHICLE. WHILE WE ARE VERY HAPPY WITH OUR VEHICLE, WE RECENTLY HAD A SCARE WITH IT. BOTH MY HUSBAND AND I ARE HEARING IMPAIRED & I FEEL IT IS A SAFETY RISK TO HAVE A PUSH BUTT…"~4,000 mi, complaint #1185990
    • "KEY FOBS DON'T WORK AS THEY SHOULD. REMOTE START ONLY WORKS OCCASIONALLY , INDICATES "KEY FOB NOT DETECTED" WHEN I AM TRYING TO START THE CAR ALTHOUGH I AM HOLDING THE FOB IN MY HAND, WON'T OPEN THE DOOR WHEN I TOUCH THE DOOR HANDLE OR PUSH "UNLOCK", WON'T OP…"~40,000 mi, complaint #1512865
    • "MY VEHICLE WAS PARKED IN THE GARAGE AND WAS TURNED OFF. I WAS PLACING LAUNDRY IN THE WASHER RIGHT BY THE GARAGE. ALL OF THE SUDDEN THE VEHICLE STARTED. I WOULD NOT HAVE KNOWN IT HAD STARTED IF THE ENGINE HAD NOT BEEN RACING AND I WAS ONLY SEPARATED FROM IT…"~93,759 mi, complaint #1585146
  41. #41

    sunroof

    3 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "WE WERE DRIVING DOWN INTERSTATE, GOING SPEED LIMIT OF 70 MPH, WHEN ALL OF SUDDEN HEARD A LOUD POP, SOUNDED MUCH LIKE GUNSHOT. COULD HEAR THE AIR FLOW. ONCE WE GOT STOPPED ON SIDE OF ROAD, FOUND THE SUNROOF COMPLETELY SHATTERED. WHEN WE CALLED DEALERSHIP WAS TO…"~4,550 mi, complaint #1205026
    • "DRIVING ALONG ON A RURAL ROAD, NO TRAFFIC AROUND ME. COMING DOWN A HILL AND OUT OF A CURVE, HIT A SLIGHT BUMP IN THE ROAD WHEN SUNROOF GLASS EXPLODED, SOUNDING LIKE A SHOT GUN GOING OFF INSIDE THE CAR. GLASS CAME DOWN ALLL OVER THE PASSENGER COMPARTMENT. SUNRO…"~8,000 mi, complaint #1302058
    • "COMMAND VIEW DUAL-PANE PANORAMIC SUNROOF. IS EXTREMELY NOISY WHEN DRIVING. WAS REAFFIXED OR REINSTALLED BY DEALERSHIP AND NOW NOISIER THAN BEFORE. FAULTY AIR BAG WAS REPLACED AT SAME TIME AS HORN WAS NOT WORKING ALSO ??"~35,800 mi, complaint #1475735
  42. #42

    engine head gasket

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "AT 47,351 MILES THE CYLINDER HEAD ON CYLINDER # 4 FAILED CAUSING THE ENGINE TO STALL AND RUN ROUGH. JEEP DEALER IS REPLACING IT UNDER A FACTORY WARRANTY "~47,531 mi, complaint #1411330
  43. #43

    engine mounts

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TRANS WANTS TO MAKE THE CARS SPEED UP WHEN TRYING TO SLOW DOWN. ALSO WHEN STEPPING ON GAS PEDAL THE JEEP HAS A LIFTING FEELING LIKE THE ENGINE MOUNTS ARE BROKEN. SOMETHING NOT RIGHT WITH ENGINE AND OR TRANS. THE DEALER TOLD NO PROBLEMS FOUND. BUT I NOW SEE SOM…"~2,000 mi, complaint #1295030
  44. #44

    fluid leak unspecified

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WATER WAS LEAKING INTO THE VEHICLE NEAR THE ACCELERATOR AND BRAKE PEDAL. THE CONTACT TOOK THE VEHICLE TO KEY CHRYSLER JEEP DODGE RAM - TOBEY AUTO GROUP ([REDACTED ADDRESS], XENIA, OH 45385; [RE…"~34,000 mi, complaint #1714128
  45. #45

    fuel pump

    2 stranded, 1 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "WHEN REDUCING SPEED ONCE AT ABOUT 35MPH THE VEHICLE WANTS TO ACCELERATE. VEHICLE WAS IN THE SHOP FROM JAN. 20TH 2015 FEB. 6TH 2015. DEALERSHIP REPLACED TRANSMISSION AND FIXED THE PROBLEM. I WAS NOT ABLE TO LIST THE DATES UP TOP SO I WILL LIST EVERYTHING HERE.…"~3,132 mi, complaint #1216474
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE ENGINE AND FUEL PUMP FAILED. THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. THE VEHICLE WAS DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT…"~9,000 mi, complaint #1270584
    • "VEHICLE WAS STOPPED WITH ENGINE RUNNING AND MOTOR DIED WOULD NOT RESTART. MOTOR WOULD CRANK BUT WOULD NOT RESTART. SINCE VEHICLE WAS IN A HIGH TRAFFIC AREA, PUT IN NEUTRAL AND FOLKS HELPED PUSH IT TO A SAFE AREA. CALLED TOW TRUCK. TOW TRUCK DRIVER SAID IT ACTE…"~45,990 mi, complaint #1664230
  46. #46

    fuel tank and lines

    1 unsafe, 2 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "REFERENCE THE COMPLAINT LISTED BELOW ( NHTSA ID 11270672 ) ON OCTOBER 24, 2019. I HAVE HAD THE EXACT SAME ISSUE/PROBLEM CONCERNING THE GAS/FUEL CAP SENSOR SINCE NOVEMBER 2016. MADE MULTIPLE ATTEMPTS OF HAVING IT FIXED AT LOCAL CHRYSLER JEEP DEALERSHIP WITH ZE…"~14,000 mi, complaint #1657470
  47. #47

    interior trim

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I PURCHASED MAY JEEP CHEROKEE IN DECEMBER 2017. ON THE FIRST HOT DAY OF MAY 2020, I WENT INTO MY CAR, AND NOTICED THE DASHBOARD AREA ALONG WITH THE VENTS, HAD BEGAN TO MELT! IT WAS HOT OUTSIDE, BUT THIS IS NOT THE FIRST TIME THAT MY CAR HAS BEEN SITTING IN THE…"~80,000 mi, complaint #1665896
  48. #48

    seat mechanism

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS OVER BUMPS IN THE ROAD, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO CARMAX ([REDACTED ADDRESS], TORRANCE, CA 90504, [REDACTED P…"~45,000 mi, complaint #1513498
  49. #49

    tire failure

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TIRES SHOW CRACKS IN TREAD ON ALL 4 TIRES. APPEARS TO BE DRY ROT CRACKING, THIS IN 2 YEAR OLD TIRES. PROBLEM WAS FIRST DISCOVERED WHEN DRIVER SIDE FRONT TIRE CONTINUED TO LOOSE AIR. WAS ADVISED BY TIRE PROFESSIONALS THAT TIRES WERE NOT SAFE TO USE IN HIGHWA…"~26,500 mi, complaint #1320171
    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE EQUIPPED WITH A SET OF SENTURY TIRES, TIRE LINE: LIONHEART N/A, TIRE SIZE: 225/60/R17, N/A DOT NUMBER: 1BFNY12702. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE PASSENGER'S SIDE REAR TIRE SUFFERED A BLOW OUT. THE C…"~86,500 mi, complaint #1689130
  50. #50

    transmission manual clutch

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "AT 28,000 MILES MY JEEP CHEROKEE HAD THE SERVICE SHIFTER LIGHT COME ON PERIODICALLY AND IT WOULD JUST DISAPPEAR WHEN THE CAR WAS RESTARTED. NO ONE WAS ABLE TO RESEARCH THE ERROR BECAUSE IT WOULD NOT REMAIN ON AND THERE WAS NO DOCUMENTATION IN THE MANUAL ON HOW…"~28,000 mi, complaint #1619326
    • "THE DASH WARNING LIGHT IT TELLS ME TO SERVICE THE SHIFTER BUT EVERY MECHANIC I TALK TO SAYS IT NOT SERVICEABLE IT EFFECTS THE MANUAL SHIFTING WHEN THE LIGHT IS ON IT WONT SHIFT MANUALLY I DON'T KNOW WHAT TO DO IT WILL COME ON AND I TURN THE ENGINE OFF WHEN I T…"~65,234 mi, complaint #1620892
  51. #51

    ac compressor and refrigerant

    1 broken, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "AIR CONDITIONING SUCTION/DISCHARGE HOSE SPLIT AND BLEW OFF THE ENGINE CAUSING LOSS OF AIR CONDITIONING COOLING WHILE IN MOTION ON THE HIGHWAY. RECALL #R57 CLEARLY SHOWS A RECALL FOR THIS HOSE BEING PLACED TOO CLOSE TO THE MANIFOLD AND POSING A FIRE RISK OR AIR…"~56,899 mi, complaint #1565849
  52. #52

    heater core and blower

    2 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY 2015 JEEP LATITUDE IS GOING ON IT'S 3RD A C BLOWER MOTOR AND THIS WILL BE WITHIN 2 YEARS AND 3 MONTHS. I HAVE DONE MY DUE DILIGENCE AS A CONSUMER AND THERE IS NO RECORD THAT THIS PART SHOULD BE FAULTY THIS QUICKLY NOR THIS FREQUENTLY. I WAS INSTRUCTED TO…"~67,000 mi, complaint #1599716
  53. #53

    hv system fault reduced power

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "CAR WENT INTO ' LIMP' MODE. TRACTION CONTROL WENT OFF, MESSAGE, 4-WHEEL DRIVE IS NOT AVAILABLE. MY CAR LOST POWER AND I HAFT TO USE MANUAL MODE TO SHIFT. DEALER STATED , THAT EVEN THOUGH I GAVE THEM THE TROUBLE CODES, THEY COULD NOT DUPLICATE PROBLEM. SERVICE…"complaint #1615340
    • "The Vehicle suddenly stopped and I was unable to brake or steer the wheel while driving (loss of power/limp mode). I took it to a shop who ran a diagnostic and it came back as DTC code. I now had to tow it out of pocket to the nearest dealership. "complaint #2196111
  54. #54

    noise or vibration unspecified

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WHEN JEEP IS RUNNING IT MAKES A LOUD SOUND, YOU CAN HEAR IT INSIDE THE CAR, AT 10 MPH IS SOUNDS LIKE RAAA RAAA RAAA RAAAA, AT 20 MPH IT SOUNDS LIKE RA RA RA RA RA , AT 60 MPH IT SOUNDS LIKE RARARARARARARARARARARARARARARARARARARARARARARARARARARA. SOUNDS…"~60,000 mi, complaint #1483192
  55. #55

    power windows and locks

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2015 Jeep Cherokee. The contact stated that while in a drive-thru line, the front driver's side window started smoking. The contact disconnected the wiring to the door. The vehicle was taken to O'Reilly, where it was diagnosed with an intern…"~72,000 mi, complaint #2177774
  56. #56

    seatbelt and pretensioner

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "RIGHT REAR PASSENGER (OUTBOARD) SEAT BELT FAILS TO ENGAGE. WILL NOT LATCH."~37,234 mi, complaint #1315595
  57. #57

    starter

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "START/STOP FAILING TO WORK OR WORKS WHEN IT SHOULDN'T. I TOOK MY JEEP TO THE LOCAL DEALER 4 OR 5 TIMES. ONE VISIT THEY KEPT IT FOR 3 DAYS. THEY EVEN TALKED TO CHRYSLER REGARDING THIS ISSUE. SO THEY REPLACED THE BATTERY FOR THIS. DIDN'T HELP. NOW THE WARNI…"~18,600 mi, complaint #1493571
  58. #58

    wheel bearing

    1 stranded, 1 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "PASSENGER SIDE FRONT WHEEL LOCKED UP AND HAD TO HAVE A NEW WHEEL BEARING WAS NOT TRAVELING AT THE SAME SPEED AS THE OTHER WHEELS WAS STRANDED AND HAD TO HAVE CAR TOWED FROM ST. LOUIS INTO SPRINGFIELD ILLINOIS DID THEY MAKE YOU PAY FOR THE TOW JEEP DID NOT REFU…"~23,000 mi, complaint #1653945
    • "TAKATA RECALL - BAD WHEEL BEARING , LOSS OF POWER, ENGINE LIGHT. IN MOTION!!!"~38,000 mi, complaint #1364757
  59. #59

    climate control module

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "THERE WAS A RECALL A FEW YEARS BACK FOR ELECTRICAL ISSUES, I TOOK IT IN TO GET FIXED AND IT WORKED FOR A FEW MONTHS THEN AFTER THAT IT WORKS ON AND OFF. I NOTICED WHEN IT GETS HOTTER THAN 80 DEGREES THE A/C WILL NOT ALWAYS TURN ON. I AM NOT SURE IF MY CAR WAS…"complaint #1647990
  60. #60

    emissions aftertreatment

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I received a recall notice from JEEP for "2.4L In-use NOx - catalyst efficiency". When I call the number provided [REDACTED PHONE], they tell me they don't have the part in stock and to call back in 3 weeks. After months of this repeated process I called JEEP'…"complaint #1906186
  61. #61

    evap system

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "MY GAS CAP LIGHT HAS BEEN ON FOR 2 YEARS. I APPARENTLY AM THE ONLY ONE WITH THIS ISSUE AND HAVE BEEN TOLD THERE IS NOTHING THAT CAN BE DONE AS THEY NEED A FLASH TO RESET THE MOTHERBOARD. IN THE MEANTIME TO RULE THINGS OUT I HAD TO HAVE THE VAPOR TEST DONE AND…"complaint #1614922
  62. #62

    horn

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE HORN FAILED TO FUNCTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,090. "~23,090 mi, complaint #1341275
  63. #63

    mirror

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "SIDE VIEW MIRRORS' PLACEMENT BLOCKS VISIBILITY PARTICULARLY WHILE MANEUVERING IN PARKING LOTS CREATED SEVERAL CLOSE CALLS. MIRROR SHOULD BE MOUNTED HIGHER TO ELIMINATE VISION BLOCKAGE WHILE IMPROVING VISIBILITY."~3,200 mi, complaint #1247863
  64. #64

    power steering hydraulic

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE WOULD NOT SHIFT OUT OF PARK. THE CONTACT STATED THAT THE BRAKE LIGHTS ILLUMINATED WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE FAILURE RECURRED NUMEROUS TIM…"~2,500 mi, complaint #1204543
  65. #65

    steering column

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "While driving my jeep forward or in reverse my jeep launches forward very hard. I have to press on the brake abruptly so that I don't hit anything. Also when accelerating my speedometer shows the numbers increasing but my wheels are barely moving then it kicks…"complaint #1752872
  66. #66

    torque converter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "SHIFTING AND JERKING PROBLEMS SINCE WE BOUGHT IT NEW, DEALER ALWAYS SAID SOFTWARE UPGRADE AND HAS DONE SEVERAL. FINALLY THE JEEP MADE LOUD BANG GOING ACROSS INTERSECTION OF ROAD AND CAR ALMOST HITTING US. JEEP IS BACK IN GARAGE AND DEALERSHIP SAYS POWER TAKE O…"~58,000 mi, complaint #1436555
  67. #67

    transmission cvt

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "2 speed transaxle harsh/slam engagement. When vehicle is in normal drive mode transaxle will engage/disengage depending on input from driving conditions (turns, slippery roads, heavy throttle input). This engagement is so harsh the vehicle will jump and surge…"complaint #2209177
  68. #68

    wiper and washer

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE HEATING ELEMENT IN THE WINDSHIELD SHORTED CAUSING EXTREME HEAT AND THE ELEMENT WAS GLOWING. THIS CAUSED THE WINDSHIELD TO BREAK. PIECES OF SHATTERED GLASS WERE INSIDE THE CAR ON THE CENTER CONSOLE AS WELL AS ON THE DASH. BOTH PANES OF GLASS WERE CRACKED…"~660 mi, complaint #1147291

NHTSA investigations

Search NHTSA's own recall and complaint database for JEEP CHEROKEE directly.