2012 FORD FUSION

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    steering electric assist

    4 stranded, 601 unsafe, 3 annoyance

    608
    incidents
    Typical range: 46,000–125,000 mi

    Median 81,000 mi, based on 601 reports (29% had no usable mileage)

    • "I SAW ON NEWS THAT YOU WERE INVESTIGATING POWER STEERING ISSUES ON THE FORD FUSION 2012. THIS IS A PROBLEM I HAVE BEEN HAVING WITH MY FUSION 2012 ALMOST FROM THE BEGINNING. THE VEHICLE WAS PURCHASED WITH LESS THAN 10 MILES ON IT AND THE ISSUE STARTED HAPPENI…"~1,200 mi, complaint #1118446
    • "I WAS DRIVING DOWN THE HIGHWAY AND A LIGHT CAME ON THE DASH AND 2 MESSAGES APPEARED ON DASH - SERVICE ADVANCETRAC AND POWER STEERING ASSIST FAULT. IT BECAME EXTREMELY DIFFICULT TO TURN THE STEERING WHEEL. THIS CONTINUED FOR SEVERAL MILES AS I WAS IN A CARPOOL…"~44,000 mi, complaint #1014491
    • "WHILE DRIVING TO WORK 11/4/19 I GOT A MESSAGE ON THE DASH SAYING POWER STEERING NOW AND ADVANCETRAC WHEN IT CAME TIME TO MAKE A TURN AT A LIGHT AFTER EXITING THE HWY I HAD TO STRUGGLE AND PULL ... I COULDN'T BELIEVE MY CAR LOST POWER JUST LIKE THAT. 71K MILES…"~71,000 mi, complaint #1618832
    • "STEERING GAVE OUT WHILE DRIVING. FOUND THAT THERE WAS A RECALL REPAIR IN 2015 WITH PREVIOUSOWNER.. IT WAS SUPPOSED TO BE CORRECTED AND NOW IT'S OUT AGAIN? FORD REFUSES TO ACKNOWLEDGE THIS ISSUE"~115,000 mi, complaint #1679952
    • "The contact owns a 2012 Ford Fusion. The contact received notifications of NHTSA Campaign Numbers: 15V34000 (STEERING), 19V001000 (AIR BAGS), and 21V158000 (AIR BAGS); however, the parts to do the recall repairs were unavailable. The local dealer was contacted…"~310,000 mi, complaint #2089113
  2. #2

    power steering hydraulic

    6 stranded, 266 unsafe, 1 broken, 3 annoyance

    276
    incidents
    Typical range: 50,000–119,000 mi

    Median 80,000 mi, based on 286 reports (28% had no usable mileage)

    • "MY POWER STEERING STOPPED WORKING ON MY CAR AND ADVANCE TRAC SERVICE CAME ON AND I ALREADY TAKEN IT TO THE DEALERSHIP AND IT WORKED FOR A DAY AND STOPPED WORKING AGAIN"~1,200 mi, complaint #1405368
    • "WHILE DRIVING THE VEHICLE THE SERVICE POWER STEERING NOTIFICATION CAME UP ON THE DASH. CAR WAS STILL DRIVABLE WITH NO LOSS OF POWER STEERING. CAR WAS SHUTDOWN ONCE ARRIVED AT DESTINATION. WHEN RESTARTING CAR THE SERVICE POWER STEERING NOW WAS DISPLAYED. CAR WA…"~47,000 mi, complaint #1044299
    • "AFTER MY WIFE STOPPING TO FILL UP THE GAS TANK, SHE STARTED THE CAR AGAIN TO FIND OUT THAT THE POWER STEERING FAILURE MESSAGE APPEARED ON THE DASH. SHE COULDN'T MOVE THE STEERING WHEEL, LUCKILY THERE WAS A PARKING SPOT RIGHT IN FRONT OF HER. SHE WAS ABLE TO GE…"~78,000 mi, complaint #1449823
    • "POWER STEERING OUT WITH MESSAGE LIGHTS. HAVE SEEN PREVIOUS RECALLS FOR MY MAKE AND YEAR. WHY IS THERE NOT ONE LISTED"~118,000 mi, complaint #1679817
    • "WAS DRIVING GIRLFRIEND TO DOCTOR AND FIX POWER STEERING LIGHT CAME ON WE MADE IT TO THE APPOINTMENT AND I PARKED MY CAR AND TURNED IT OFF... ON RETURNING TO MY CAR TO LEAVE I TRIED TO PULL OUT PARKING SPOT BUT STEERING WHEEL IS VERY HARD TO TURN AND IS UNSAFE…"~922,844 mi, complaint #1522401
  3. #3

    airbag system

    174 unsafe, 3 annoyance

    177
    incidents
    Typical range: 35,000–97,000 mi

    Median 60,000 mi, based on 112 reports (53% had no usable mileage)

    • "I WAS WEARING MY SEAT BELT HIT HEAD ON DRIVER FRONT BY ANOTHER DRIVER GOING APPROX 45MPH, CLEAR CONDITIONS. COLLISION FORCED OFF ROAD AND I HIT PARKED SUV WITH MY FRONT PASSENGER FRONT. NO AIRBAG DEPLOYMENT OCCURRED DURING EITHER HIT, SELF BELT DID NOT LOCK,…"~7,200 mi, complaint #1087372
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED AN UNKNOWN RECALL LETTER FROM FORD A YEAR AGO, AND INQUIRED ABOUT THE AIR BAG RECALL. THE CONTACT CALLED D AND D FORD ([REDACTED ADDRESS], GREER, SC 29651, [REDACTED PHONE]) AND WAS INFORMED THAT PA…"~38,000 mi, complaint #1450373
    • "AIRBAG READINESS LIGHT IS ON, STATIONARY, AT STARTUP."~66,379 mi, complaint #1412148
    • "WHILE DRIVING 70MPH ON THE HIGHWAY OUR VEHICLE WAS SUDDENLY SMASHED INTO BY ANOTHER VEHICLE. THE OTHER VEHICLE SMASHED INTO US AT 45 DEGREE ANGLE AND FROM BEHIND ON THE DRIVER'S SIDE OF OUR VEHICLE WHILE GOING APPROX. 70MPH ITSELF. THE OTHER VEHICLE HIT OUR VE…"~97,000 mi, complaint #1470623
    • "The contact owns a 2012 Ford Fusion. The contact stated while his wife was driving 60 MPH, a deer jumped in front of the vehicle causing the contact to strike the deer and damage the front end of the vehicle. None of the air bags deploy. No one was injured. A…"~150,000 mi, complaint #1854359
  4. #4

    steering rack mechanical

    138 unsafe, 1 annoyance

    139
    incidents
    Typical range: 58,000–113,000 mi

    Median 82,500 mi, based on 206 reports (15% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WARNING LIGHT FLASHED ONCE AS THE STEERING FAILED. THE WRECKER SERVICE TOWED THE VEHICLE TO THE DEALER WHERE THE STEERING RACK WAS REPLACED. THE DEALER ADVISED THE CONTACT THAT THE…"~600 mi, complaint #900898
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE POWER STEERING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICL…"~50,000 mi, complaint #1078840
    • "STEERING WHEEL PLAY AND METAL NOCKING STATIONARY"~76,000 mi, complaint #1609579
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO BOB WONDRIES FORD ([REDACTED ADDRESS], ALHAMBRA, CA 91801, [REDACTED PHONE]) WHE…"~110,000 mi, complaint #1541574
    • "THIS VEHICLE WAS BEING DRIVEN ON A STREET AND THE STEERING WHEEL FELT FUNNY AS DRIVING. IT STARTED GETTING ALOT OF PLAY IN IT AND JERKS. I DID TAKE THE CAR INTO A ASE CERTIFIED MECHANIC TO LEARN THAT THERE WAS 2 RECALLS ON THIS VEHICLE. STEERING GEAR REPLACEME…"~560,001 mi, complaint #1704290
  5. #5

    door latch and hinge

    90 unsafe, 8 broken, 1 annoyance

    99
    incidents
    Typical range: 45,500–85,500 mi

    Median 60,000 mi, based on 104 reports (19% had no usable mileage)

    • "HANDLE DOESN'T RETURN FULLY TO NEUTRAL POSITION. WHEN LOCK IS ENGAGED DOOR CAN STILL BE OPENED. *TR"~10,000 mi, complaint #929495
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO CLOSE AND LOCK. THE CONTACT HELD THE DOOR AND DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC (SWANN'S TIRE PROS AND AUTO SERVICE, LOCATED AT [REDACTED ADDRESS], RIP…"~45,559 mi, complaint #1405652
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DOOR LATCHES ON ALL THE DOORS WERE NOT OEPRATING PROPERLY. THE CONTACT OPENED THE DOORS BY ROLLING DOWN THE WINDOWS. THE VEHICLE WAS TAKEN TO THE FORD STORE MORGAN HILL ([REDACTED PHONE], LOC…"~60,000 mi, complaint #1602414
    • "THE DOOR HANDLE ATTACHMENT BROKE INSIDE THE DOOR FRAME. I HAVE BEEN TOLD BY MANY MECHANICS THIS IS HAPPENING ALOT ON FORD FUSIONS BUT MY VIN NUMBER IS NOT INCLUDED SO I HAVE TO PAY TO HAVE IT FIXED. IF IT IS A FORD FUSION PROBLEM THEM WHY ARE NOT ALL INCLUDED…"~84,000 mi, complaint #1397164
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE DOOR LOCKING MECHANISM MALFUNCTIONED AND THE DOOR WOULD NOT REMAIN CLOSED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. VEHICLE WAS REPAIRED. THE LOCAL DEALER ALAN VIGI…"~158,000 mi, complaint #1717366
  6. #6

    engine stall or no start

    9 stranded, 60 unsafe

    69
    incidents
    Typical range: 34,000–78,000 mi

    Median 57,000 mi, based on 155 reports (4% had no usable mileage)

    • "WAS AT A STOP SIGN WHEN I ACCERLERATED THE ENGINE STOPED. I VEERED TO THE RIGHT AND THE CAR RESTARTED. I TOOK IT TO THE LOCAL FORD DEALERSHIP. THEY SAID THEY COULD FIND NOTHING WRONG THE CAR. IT HAS HAPPENED A TOTAL OF THREE TIMES WITH THE SAME RESULT, THEY SA…"~3,841 mi, complaint #1041206
    • "I PURCHASED A USED 2012 FORD FUSION WITH 30K MILES ON IT IN 2015. WHILE DRIVING ON THE FREEWAY AT 70MPH THE VEHICLE LOST ALL POWER CAUSING ME TO ALMOST CRASH. THE THROTTLE BODY WAS DIAGNOSED AS THE ISSUE AND WAS SUPPOSEDLY FIXED UNDER FORD CUSTOMER SATISFACTIO…"~35,542 mi, complaint #1299324
    • "I WAS DRIVING ON INTERSTATE 70 AT APPROXIMATELY 65 MPH WHEN I SUDDENLY LOST ALL ENGINE POWER. I WAS ALMOST HIT BY A SEMI TRAVELING BEHIND ME BECAUSE MY VEHICLE HAD ABSOLUTELY ZERO ACCELERATION. THE "WRENCH" LIGHT ON MY CAR CAME ON AT THE SAME TIME THIS HAPPE…"~60,500 mi, complaint #1104725
    • "I OWN A 2012 FORD FUSION AND THE CAR HAS STARTED SHUTTING DOWN WHEN I SLOW AND WHILE STOPPED AT LIGHTS. IT JERKS AT TIMES WHICH MADE ME THINK IT WAS BAD GAS OR SOMETHING LIKE THAT. THEN IT STARTED SHUTTING OFF. I'VE TAKEN IT TO SEVERAL AUTO PLACES AND NO ONE…"~81,000 mi, complaint #1368091
    • "FOR A WHILE KNOW MY CAR WOULD RANDOMLY STOP. ALL OF A SUDDEN IT WOULD DECREASE IN SPEED AND THEN SHAKE AT WHICH TIME I WOULD PULL OVER AND SHUT THE CAR DOWN AFTER SOME TIME I AM ABLE TO START THE CAR UP AGAIN AND GET BACK ON THE ROAD. NO MECHANIC CAN ACTUALL…"~755,554 mi, complaint #1366999
  7. #7

    other

    1 stranded, 17 unsafe, 46 annoyance

    64
    incidents

    Commonly reported, insufficient mileage data - n=23, median 32,000 mi, no reliable range below 25 reports.

    • "I WAS GIVEN A SMALL TIRE, CAR JACK AND LUG IT WRENCH UPON BUYING THIS CAR NEW. NOWHERE IN THE DOCUMENTATION DID IT STATE THAT THE LUG WRENCH WILL NOT ALLOW ONE TO CHANGE A TIRE DUE TO THE REDICULOUS TIN LUGNUT CAPS THAT COME STANDARD ON MY CAR. I CANNOT REMOVE…"~1,000 mi, complaint #1449158
    • "TAKATA RECALL. NO REMEDY IS AVAILABLE ACCORDING TO RECALL SITE. THIS HAS BEEN TRUE FOR 11 MONTHS."~15,500 mi, complaint #1420211
    • "THIS PARTICULAR AUTOMOBILE HAS A FACTORY INSTALLED REAR DECK LID WING. IT IS SECURED TO THE DECK LID USING FOUR BOLTS THROUGH THE SKIN OF THE DECK LID. THE BOLTS ARE EACH BONDED INTO A PLASTIC PLUG, AND EACH PLUG IS THEN BONDED INTO THE PLASTIC STRUCTURE OF…"~32,926 mi, complaint #1072581
    • "TAKATA RECALL. I HAVE RECEIVED SEVERAL RECALL NOTICES IN MAIL. I CONTACT DEALER,BUT THEY JUST BLOW ME OFF AND TELL ME THEY WILL CALL ME WHEN READY. IT'S BEEN OVER A YEAR."~52,085 mi, complaint #1510824
    • "IT WAS A CHAIN-COLLISION. THE LEXUS IN FRONT OF ME SLAMMED INTO AN ACURA, AND I SLAMMED INTO THE LEXUS AT ABOUT 50MPH. SEVERE DAMAGE TO MY CAR (IT HAS BEEN DEEMED A TOTAL LOSS BY INS.) WE WERE SOUTHBOUND ON I-35 NEAR THE CONTINENTAL EXIT IN DALLAS TEXAS ON SUN…"~97,000 mi, complaint #1469878
  8. #8

    transmission automatic

    2 stranded, 62 unsafe

    64
    incidents
    Typical range: 17,000–80,000 mi

    Median 40,000 mi, based on 67 reports (21% had no usable mileage)

    • "WHEN SHIFTING FROM FIRST GEAR TO SECOND GEAR THE CAR WILL VERY ROUGHLY GO INTO GEAR, AND SECOND TO THIRD AND THIRD TO FOURTH IS NOT MUCH BETTER. FROM FOURTH TO FIFTH AND FIFTH TO SIXTH IS FINE MOST OF THE TIME. I HAD TWO CALIBRATION UPDATES PERFORMED BY THE FO…"~1,200 mi, complaint #933438
    • "BOUGHT THIS CAR 3 WEEKS AGO WITH 20,500 MI AND IT HAS 21,500 MI ON IT NOW. CAR DROVE WELL AND DID NOT EXHIBIT ANY PROBLEMS DURING SEVERAL TEST DRIVES. ON THE DRIVE TO WORK THE FOLLOWING WEEK THE CAR STARTED SHIFTING HARD BETWEEN 1ST AND 2ND GEARS AND SHUDDER W…"~20,800 mi, complaint #1116288
    • "I JUST HIT 40,000 MILES, VEHICLE HAS BECOME VERY UNSAFE, WHILE DRIVING VEHICLE SHUTS OFF. ACCELERATION TAKE TOO LONG AND ONCE IT KICKS IN IT SLAMS INTO GEAR. IF I NEED TO REVERSE IT WON'T FIND THE GEAR AND WHEN IT DOES , I SLAMS INTO GEAR, THE WRENCH CONTINUES…"~44,000 mi, complaint #1360384
    • "WHEN I'M EITHER TAKING OFF OR IN MOTION RIDING DOWN ANY TYPE OF ROAD OR HIGHWAY A WRENCH LIGHT COMES ON SOME TIME. I LOOK THE ICON UP AND IT SAYS SOMETHING ABOUT THE POWER TRAN OR TRANSMISSION. WHILE IN MOTION IT FEEL AS IF I LOST SPEED AND THEN THE WRENCH ICO…"~84,584 mi, complaint #1282985
    • "TRANSMISSION HAS DELAYED GEAR SHIFTING, GEAR SLIPPING AND THE ENGINE REVS WITHOUT THE CAR ACCELERATING. TO PUT IT SIMPLY THE TRANSMISSION HAS FAILED. TWICE!"~150,000 mi, complaint #1613724
  9. #9

    brake hydraulics

    48 unsafe, 1 annoyance

    49
    incidents
    Typical range: 53,000–137,000 mi

    Median 90,000 mi, based on 43 reports (34% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHENEVER IT RAINED AND THE VEHICLE SAT OVERNIGHT, THE NEXT MORNING THE BRAKES WOULD GRIND FOR A MILE OR WOULD SEIZE. THE CONTACT STATED THAT AFTER GOING A MILE, THE BRAKES FUNCTIONED PROPERLY. TH…"~13,000 mi, complaint #969148
    • "WHEN I WAS DRIVING ON THE PAVED ROAD ABOUT 15 MILES PER HOUR I LET OFF THE ACCELERATOR WHILE ENGAGING A SLIGHT CURVE IN THE ROAD AND THE CAR ALL OF A SUDDEN SPED UP OUT OF CONTROL. THE BRAKES HAD NO EFFECT ON STOPPING THE CAR. SO I STEERED AWAY FROM TRAFFIC AH…"~53,000 mi, complaint #1525077
    • "TL* THE CONTACT OWNED A 2012 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT'S DAUGHTER STATED THAT THE BRAKE PEDAL FELT SOFT. AS A RESULT OF THE FAILURE, THE CONTACT'S DAUGHTER REAR EN…"~85,000 mi, complaint #1463954
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE SHIFTING THE GEAR SHIFTER INTO DRIVE, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL. THE PEDAL FAILED TO DEPRESS AND THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE PEDAL. THE VEHICLE WAS TAKEN TO A DEALER…"~120,000 mi, complaint #1261348
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, A GRINDING NOISE EMERGED FROM THE REAR PASSENGER SIDE OF THE VEHICLE. IN ADDITION, THE ABS, TRACTION CONTROL, SERVICE ADVANCETRAC, AND TIRE PRESSURE SENSOR ILLUMINATED. THE VEHICLE WA…"~180,000 mi, complaint #1608818
  10. #10

    throttle and pedal

    45 unsafe, 1 annoyance

    46
    incidents
    Typical range: 25,500–73,500 mi

    Median 40,500 mi, based on 70 reports (9% had no usable mileage)

    • "MY BRAND NEW CAR, IN MY POSSESSION FOR 7 DAYS HAD TO GET TOWED TO THE SHOP. MY 11 MONTH OLD DAUGHTER AND 2 MONTH OLD NIECE WERE IN THIS CAR WHEN IT SUDDENLY STALLED AND JERKED. I WAS ALMOST HIT FROM BEHIND AND HAD TO PULL OVER AND DRIVE JERKING BACK AROUND THE…"~600 mi, complaint #927225
    • "VEHICLE EXHIBITED EXTREME HESITATION WHEN ACCELERATING THROUGH AN INTERSECTION. ENGINE RAN ROUGHLY, AND DID NOT RESPOND TO THROTTLE INPUTS, AND POWERTRAIN 'WRENCH' LIGHT ILLUMINATED. PULLED INTO AN ADJACENT PARKING LOT, STOPPED AND PLACED INTO PARK, WHILE TH…"~35,400 mi, complaint #1133612
    • "HAPPEN TWICE IN ONE DAY WAS GOING DOWN THE ROAD GOING ABOUT 20 MPH WHEN THE CAR LOST SPEED AND WOULD NOT GO WHEN YOU WHEN YOU PUSHED THE GAS A WRENCH LIGHT CAME ON I WAS ABLE TO PULL OFF ON THE SIDE OF THE ROADWAY, THEN CALLED FORD THEY STATED THAT THEY HAVE A…"~47,000 mi, complaint #985988
    • "ELECTRONIC THROTTLE BODY ERROR CODES LEAD TO LOSS OF ENGINE POWER AND ENGINE BEING THROTTLED BACK TO APPROX. 10 MPH IN "LIMP HOME MODE". ISSUE IS INTERMITTENT, AND NHTSA HAS STUDIED THE PROBLEM PREVIOUSLY. FORD SAYS MY ETB IS NOT INCLUDED IN THE RECALLS, AND…"~76,000 mi, complaint #1507232
    • "The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle jerked and was slow to accelerate. The air bag warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the t…"~175,000 mi, complaint #1815073
  11. #11

    abs module

    32 unsafe

    32
    incidents

    Commonly reported, insufficient mileage data - n=17, median 95,000 mi, no reliable range below 25 reports.

    • "WHILE IN MOTION ON A CITY STREET, THE ABS LIGHT, THE RED BRAKE LIGHT, AND THE TRACTION CONTROL LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. BRAKE PEDAL ENGAGEMENT REQUIRES MORE TRAVEL TO ENGAGE THE BRAKES. THE VEHICLE WAS TAKEN TO A LINCOLN DEALERSHIP FOR REPAIR…"~43,000 mi, complaint #1566177
    • "BRAKES FAILED STOPPING SUDDENLY AT 70 MPH NEARLY HITTING A ROW OF CARS AHEAD OF ME PEDAL WENT TO THE FLOOR INCREASING STOPPING DISTANCE PROBABLY 400 PERCENT WITH VERY WEAL BRAKES. BRAKE LIGHT AND ABS INOP LIGHT ILLUMINATED. WAS ABLE TO DRIVE CAR HOME SLOWL…"~70,000 mi, complaint #1662202
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND THE BRAKING DISTANCE WAS EXTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BRAKE PADS, ROTORS, AND CALIPERS,…"~94,000 mi, complaint #1534125
    • "IF I HIT A LARGE BUMP OR GOING DOWN A ROUGH ROAD IF YOU GO TO HIT THE BRAKES IT'S LIKE THEY AREN'T THERE AND THE BRAKE PEDEL GOES ALL THE WAY TO THE FLOOR WITH A LITTLE BRAKE AT THE FLOOR , YOU HAVE TO STOP AND TURN THE CAR OFF AND PUMP THE BRAKES A FEW TIMES…"~127,000 mi, complaint #1636045
    • "BRAKE PEDAL BECAME SOFT AND THE BRAKING DISTANCE WAS INCREASED AFTER ABS ACTIVATION ON SNOW/ICE. I TAPPED THE BRAKES TO CHECK HOW SLICK THE ROAD SURFACE WAS, THIS ACTIVATED THE ABS. I THEN TRAVELED 30 FEET AND APPLIED THE BRAKES TO MAKE A RIGHT HAND TURN, THE…"~164,589 mi, complaint #1723093
  12. #12

    power windows and locks

    18 unsafe, 4 annoyance

    22
    incidents

    Commonly reported, insufficient mileage data - n=18, median 71,500 mi, no reliable range below 25 reports.

    • "FRONT WINDOWS AND MOON ROOF HAVE SPONTANEOUSLY OPENED ON TWO CONSECUTIVE DAYS AFTER THE VEHICLE HAS BEEN SHUTOFF, LOCKED, AND VACATED. THIS PROBLEM CAN ALLOW UNAUTHORIZED ACCESS TO THE VEHICLE AND EXPOSURE TO THE ELEMENTS POTENTIALLY DAMAGING THE INTERIOR. *…"~6,500 mi, complaint #935622
    • "DOORS FAIL TO LOCK AUTOMATICALLY WHEN DRIVING AND WHEN PARKED FAIL TO AUTOMATICALLY UNLOCK. MUST PULL LOCK TAB AND HANDLE TO UNLATCH DOOR. HANDLE STOPS JUST SHORT OF RETURNING TO ORIGINAL POSITION AFTER OPENING DOOR. HANDLE CAN BE PUSHED IN AND THE DOOR WILL L…"~67,500 mi, complaint #1267391
    • "AFTER STOPPING VEHICLE, DRIVERS DOOR WOULD NOT UNLOCK. *TR"~73,000 mi, complaint #1132813
    • "WENT TO OPEN MY DOOR TO GET OUT OF MY CAR & OUT OF NOWHERE THE DOOR HANDLE WOULD NOT WORK. TO GET OUT OF MY CAR RIGHT NOW I NEED TO PUT DOWN THE WINDOW & REACH OUT TO OPEN WITH OUTSIDE HANDLE OR GET OUT PASSENGER SIDE DUE TO COLD TEMPERATURES & NOT BEING ABLE…"~88,400 mi, complaint #1456764
    • "MY PASSENGER FRONT SIDE DOOR LOCK WILL NOT (UNLOCK OR LOCK) WHILE THE CAR IS IN MOTION OR STATIONARY. IT IS STUCK IN THE LOCKED POSITION WHEN I USE MY KEY PAD AND TRYING TO USE THE UNLOCK BUTTON IN MY CAR. I'M ALSO HAVING DIFFICULTIES WITH THE MY DRIVER SIDE D…"~136,500 mi, complaint #1668903
  13. #13

    lighting exterior

    11 unsafe, 7 annoyance

    18
    incidents

    Commonly reported, insufficient mileage data - n=14, median 38,500 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING THE CONTACT NOTICED THE PASSENGER SIDE HEADLIGHT WOULD ONLY ILLUMINATE PARTIALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE HEADLIGHT WAS…"~1,500 mi, complaint #949533
    • "THE RIGHT REAR TAIL LIGHT WENT OUT. WHEN I CHANGED IT I NOTICED THE PLASTIC SOCKET WAS A LITTLE BURNT. THE NEXT WEEK THE LEFT TAIL LIGHT WENT OUT. WHEN I WENT TO CHANGE IT I NOTICED IT WAS FAR WORSE. IT TOOK EVERYTHING JUST TO GET THE BULB OUT. IT WAS BURNT. N…"~20,150 mi, complaint #1200550
    • "I MOVED THE TURN INDICATOR LEVER UP TURN RIGHT AND THE QUICK BLINKER SOUND BEGAN. FROM PAST EXPERIENCE, I KNEW THAT A LIGHT BULB MAY BE BURNED OUT. THE BULB COULD NOT BE CHECKED ALONE BECAUSE IT WOULDNT COME OUT OF THE SOCKET; THE BLACKENED BLOWN BULB WAS FU…"~46,000 mi, complaint #1221824
    • "TAILLIGHTS SOCKETS ARE DISCOLORED AND BURNT LOOKING. THE PLASTIC THAT HOLDS THE SOCKET IS MELTED."~69,370 mi, complaint #1324998
    • "A WEEK AGO I SMELLED SOMETHING BURNING WHILE I WAS DRIVING. I HAD JUST HAD A BELT REPLACED AND THOUGHT FLUID LEAKED AND WAS BURNING OFF, CHECKED UNDER MY HOOD AND COULDN'T SMELL ANYTHING. A FEW DAYS LATER MY BOSS TOLD ME MY TAIL LIGHT WAS OUT. I HAD JUST CHANG…"~160,000 mi, complaint #1612601
  14. #14

    acceleration loss or hesitation

    16 unsafe

    16
    incidents

    Commonly reported, insufficient mileage data - n=22, median 27,000 mi, no reliable range below 25 reports.

    • "WHILE TRAVELING THEIR IS A LACK OF POWER, HESITATION OR SURGING... VERY SPORADICALLY... BUT ALWAYS AFTER A LONG STOP. *TR"~3,500 mi, complaint #973421
    • "DRIVING ON FREEWAY IN HEAVY TRAFFIC CAR SUDDENLY LOST POWER AND SLOWED TO 30-40 MPH. HAD TO CUT ACROSS 2 LANES OF TRAFFIC TO THE SHOULDER. LIMPED TO EXIT WHERE CAR DRIVEN AT SLOW SPEED. DEALER COULD NOT FIND PROBLEM. *TR"~10,300 mi, complaint #985231
    • "MY 2012 FORD FUSION WITH 36K MILES LOSES ACCELERATION AND IDLES ROUGH UNTIL IT IS SHUT OFF AND RE-STARTED. A WRENCH SYMBOL IS DISPLAYED WHEN THIS HAPPENS. NO CHECK ENGINE LIGHT IS DISPLAYED. DOES NOT MATTER AT WHAT SPEED. VERY DANGEROUS WHEN ON INTERSTATE HWY.…"~26,000 mi, complaint #1322203
    • "WHILE DRIVING ON INTERSTATE 30 IN TRAFFIC AT ABOUT 70 TO 75 MPH THE CAR JUST STOPPED ACCELERATING AND I HAD TO COAST OFF THE ROADWAY AND KILL THE CAR AND RESTART IT. THIS IS A DANGEROUS SITUATION IN HEAVY TRAFFIC AND HAS OCCURRED ON TWO DIFFERENT OCCASIONS IN…"~40,000 mi, complaint #1017492
    • "CAR IS SLOW TO ACCELERATE AFTER STOPPING AT A TRAFFIC LIGHT OR STOP SIGN. LOSS OF POWER AND SPEED WHEN GOING UP HILL, STEERING WHEEL LOCKED IN PLACE WHILE DRIVING ON THE HIGHWAY"~144,000 mi, complaint #1714592
  15. #15

    wheel or rim

    2 stranded, 11 unsafe, 2 broken

    15
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "TL* THE CONTACT OWNS 2012 FORD FUSION. THE CONTACT STATED THAT THE TIRE VALVES WERE CRACKED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE…"~14,500 mi, complaint #1125687
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER THE VEHICLE WAS TAKEN TO BE SERVICED, THE TECHNICIAN STATED THAT THE LUG NUTS WERE SWOLLEN AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED THREE YEARS LATER. THE MANUFACTURER WAS NOTI…"~40,000 mi, complaint #1251194
    • "SWOLLEN LUG NUTS DUE TO RUST FORMING UNDER CHROME OUTER SHELL. THIS PREVENTS A LUG WRENCH FROM FITTING OVER THE NUT AND THEREFORE THE WHEEL CANNOT BE REMOVED. THIS WAS DISCOVERED WHILE STATIONARY."~60,000 mi, complaint #1449954
    • "WHEN I WENT TO ROY O'BRIEN FORD TO GET MY OIL CHANGED I REQUESTED "THE WORKS" WHICH INCLUDES TIRE ROTATION. I WAS ADVISED THAT THEY COULD NOT ROTATE THE TIRES UNLESS I REPLACED THE LUG NUTS. DUE TO A PROBLEM WITH THE LUG NUTS SWELLING, THEY WOLD NOT BE ABLE T…"~100,615 mi, complaint #1485738
    • "I WAS CHECKING THE LUG NUT TORQUE ON MY WHEELS AND THE 19 MM AND 3/4" SOCKET WOULD NO LONGER FIT. I CHECKED WITH THE TIRE SHOP THAT RECENTLY ROTATED MY TIRES, AND THEY CONFIRMED THAT THE LUG NUTS WERE SWOLLEN. THEY AND LATER I HAD TO USE A HAMMER TO BANG ON…"~140,000 mi, complaint #1470003
  16. #16

    stability and traction control

    14 unsafe

    14
    incidents

    Commonly reported, insufficient mileage data - n=23, median 72,000 mi, no reliable range below 25 reports.

    • "I BOUGHT THE CAR USED FROM CARMAX ON APRIL 5, 2014 WITH LESS THAN 15,000 MILES ON IT. APPARENTLY IT PASSED THEIR COMPREHENSIVE 125 PT INSPECTION. SINCE I HAD TO BE BACK AT WORK LATER THIS WEEK, WAS DRIVING BACK TO SACRAMENTO, CALIFORNIA IN OREGON ON MY WAY B…"~25,925 mi, complaint #1112583
    • "I STOPPED AT THE GAS STATION AND GOT BACK IN MY CAR AFTER GETTING GAS AND DROVE OUT OF THE GAS STATION PARKING LOT WHEN MY STEERING WHEEL BECAME VERY HARD TO STEER AND A FEW SECONDS LATER THE ADVANCETRAC LIGHT CAME ON AND REMAINED ON THE ENTIRE DRIVE HOME, AS…"~59,129 mi, complaint #1157828
    • "CITY TRAFFIC, 30MPH. ONLY HAD TRAVELED A FEW MILES. TEMPERATURE WAS IN THE LOW 90'S AND DEWPOINT IN THE LOW TO MID 60'S. WRENCH TOOL ICON ILLUMINATED AND THE VEHICLE SHOOK AND TOTAL LOSS OF POWER. COULD ONLY GO 3-[REDACTED ADDRESS]. TURNED OFF CAR AND RESTAR…"~72,000 mi, complaint #1407747
    • "HAVING ISSUES WITH THE ADVANCTRAC FAILURE. THIS IS THE SECOND TIME THIS HAS OCCURRED THE FIRST WAS COVERED UNDER WARRANTY. THIS TIME THE WARRANTY HAS EXPIRED. TOOK IT TO THE DEALERSHIP AND THEY QUOTED ME A $1800 QUOTE TO FIX. THIS IS A ISSUE THAT EVERYONE WI…"~93,211 mi, complaint #1502768
    • "THE ADVANCETRAC SYSTEM HAS GONE BAD, FORCING ME TO LOSE POWER STEERING AND POWER TO THE ENGINE. INCREDIBLY HARD TO DIAGNOSE THE EXACT PROBLEM. REPLACED MULTIPLE SENSORS AND FUSES AND ISSUE STILL EXIST."~126,000 mi, complaint #1444692
  17. #17

    unintended acceleration

    12 unsafe

    12
    incidents

    Commonly reported, insufficient mileage data - n=13, median 20,000 mi, no reliable range below 25 reports.

    • "ON JANUARY 2ND, 2012 ON 2-SEPARATE OCCASIONS THE ENGINE ACCELERATED TO ALMOST 6000 RPM WHILE I WAS STOPPED OR NEARLY STOPPED WHILE PARKING THE CAR. THE CAR WAS IN DRIVE AND I HAD MY RIGHT FOOT ON THE BRAKE BUT THE ENGINE ACCELERATION HAPPENED VERY QUICKLY AND…"~990 mi, complaint #898317
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE UNEXPECTEDLY INCREASED ACCELERATION AND FAILED TO DECELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT THEN CRASHED INTO A TREE. THE AIR BAGS…"~8,037 mi, complaint #1049513
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT LOW SPEEDS, THE ENGINE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE WAS NOT R…"~22,000 mi, complaint #1131425
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT WAS DRIVING AT LOW SPEEDS WHEN THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO THE VACUUM MACHINE AT A CAR WASH. THE CONTACT APPLIED THE BRAKE PEDAL AND SHIFTED INTO NEUTRAL BUT THE VEHICLE DELAYED…"~84,000 mi, complaint #1744294
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS STOPPED AND THE GEAR SHIFT SELECTOR WAS IN THE PARK POSITION, THE VEHICLE INDEPENDENTLY ACCELERATED. THE VEHICLE JUMPED A CURB AND CRASHED INTO A GUARDRAIL AT A BUS STOP. THE INCIDENT BLEW OUT THE…"~98,000 mi, complaint #1509800
  18. #18

    wiring harness

    11 unsafe, 1 broken

    12
    incidents

    Commonly reported, insufficient mileage data - n=18, median 59,000 mi, no reliable range below 25 reports.

    • "I AM FACING ELECTRICAL ISSUE IN MY CAR VERY FREQUENTLY. THE ELECTRICAL PROBLEM OCCURS TWO WAYS, 1) WHILE RUNNING 2) WHILE STARTING THE CAR WHILE RUNNING:- WHEN THE ELECTRICAL ISSUE COME WHILE CAR IS RUNNING THEN THE BELOW PROBLEM OCCURS, 1. TRANSMISSI…"~40,000 mi, complaint #1287423
    • "THE CONNECTOR TO THE AIR CONTROL RELAY OVERHEATS. WOULD SMELL AN ELECTRICAL BURNING SCENT. CHECKED ONLINE FOUND PICTURES OF MELTED WIRING UNDER DASH. TOOK PICTURES OF THAT AREA UNDER DASH AND FOUND THE SAME THING. THE CONNECTOR TO THE AIR CONTROL RELAY IS MEL…"~48,200 mi, complaint #1232898
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE AIR CONDITIONER WIRES MELTED AND FUSED TOGETHER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 68,000. "~68,000 mi, complaint #1294400
    • "MY AC BLOWER WOULD TURN ON AND OFF RANDOMLY FOR A FEW WEEKS THEN IT WOULD TURN MOSTLY OFF AND NOT KICK BACK ON. THE LAST TIME IT CAME ON FOR ABOUT 20 MINUTES AND SHUT OFF WHEN I WAS TRAVELING OVER 4 HOURS IN 118 DEGREE WEATHER. THEN I HAD IT CHECKED OUT. THEY…"~81,000 mi, complaint #1301387
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO START. THE VEHICLE WAS TOWED TO FRANKLIN FORD ([REDACTED ADDRESS], FRANKLIN, MA 02038 [REDACTED PHONE]) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WIRING UNDE…"~133,000 mi, complaint #1674995
  19. #19

    steering column

    10 unsafe

    10
    incidents

    Commonly reported, insufficient mileage data - n=15, median 83,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING COLUMN SEIZED WITHOUT WARNING. MOMENTS LATER, THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING);…"~47,000 mi, complaint #1266208
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO DRIVE OUT OF THE PARKING LOT, THE POWER STEERING FAILED AND CAUSED THE STEERING WHEEL TO SEIZE. THE VEHICLE WAS TOWED TO ALL AMERICAN FORD IN PARAMUS (375 NJ-17, PARAMUS, NJ 07652) WHERE IT WAS DIAGN…"~70,000 mi, complaint #1552482
    • "GEAR IN STEERING COLUMN CAUSING DIFFICULTY IN STEERING AT LOW SPEEDS."~83,000 mi, complaint #1183684
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING COLUMN MADE AN ABNORMAL POPPING NOISE WHILE THE STEERING WHEEL WAS BEING TURNED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JIM CLICK FORD LINCOLN EAST TUCSON ([R…"~83,000 mi, complaint #1465373
    • "LOUD CREAKING OCCURS FROM STEERING COLUMN AT WARMER TEMPERATURES (OVER 50 DEGREES) WHEN DRIVING. STEERING BECOMES MORE DIFFICULT AS TEMPERATURE RISES AND STEERING WHEEL SHAKES. THERE IS SERIOUS CONCERN ABOUT IMMINENT FAILURE. NO CODES PULL, DEALERSHIP STATES N…"~107,000 mi, complaint #1736958
  20. #20

    battery and charging

    4 stranded, 4 unsafe

    8
    incidents

    Commonly reported, insufficient mileage data - n=10, median 40,500 mi, no reliable range below 25 reports.

    • "ON 10/5/2013, I HAD TO CALL ROADSIDE RESCUE TO JUMP START CAR. I TOOK VEHICLE TO ADVANCE AUTO ON 10/6/2013 TO TEST BATTERY. THE PRINTOUT RESULTS FOUND, INDICATOR LIGHT WAS YELLOW, COLD CRANKING AMPS 500 ON BATTERY, TEMPERATURE WAS TO HIGH AT 124DEGREES. ON 1…"~22,145 mi, complaint #1121072
    • "WE WERE DRIVING ON THE HIGHWAY AT APPROXIMATELY 40MPH WHEN THE CAR LOST POWER AND BEGAN TO SHAKE. WE WERE FORTUNATE TO BE ABLE TO PULL OFF ON THE SHOULDER OUT OF TRAFFIC AND TURN OFF THE MOTOR. AFTER WAITING APPROXIMATELY 15 MINUTES, WE WERE ABLE TO RESTART TH…"~40,440 mi, complaint #945790
    • "The contact owns a 2012 Ford Fusion. The contact stated after a week of the vehicle not being driven, the battery was drained. The contact stated that the battery was new and should have not drained so soon. No warning light was illuminated. The local dealer w…"~60,000 mi, complaint #2010339
    • "The contact owns a 2012 Ford Fusion. The contact stated that after coming to a stop, the vehicle stalled. The transmission warning light was illuminated. The vehicle was restarted, but the failure persisted. The vehicle was taken to the dealer, who determined…"~92,343 mi, complaint #2117681
    • "THE GEAR SHIFT LIGHT ON THE DASH BOARD STAYS ON AND IT'S MAKING MY CAR GO DEAD. I HAVE TO KEEP GETTING A JUMP EVERYDAY. IT IN PARK NO KEY IN THE IGNITION AND DOORS LOCKED.ITS MAKING A LOUD NOISE"~128,000 mi, complaint #1630095
  21. #21

    hv system fault reduced power

    8 unsafe

    8
    incidents

    Commonly reported, insufficient mileage data - n=14, median 48,000 mi, no reliable range below 25 reports.

    • "DRIVING ALONG AT AROUND 40 MILES PER HOUR, THEN NOTICE THE LOSS OF POWER, A BRIGHT YELLOW LIGHT APPEARED ON THE DASH - STOP SAFELY HAZARD WARNING (RTT) - WHICH ACCORDING TO THE OWNERS HANDBOOK INDICATES HYBRID COMPONENT FAULT/FAILURE THAT WILL CAUSE THE VEHICL…"~1,400 mi, complaint #956457
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING 60 MPH THE VEHICLE LOST POWER, THE WRENCH LIGHT ILLUMINATED WHEN THE FAILURE OCCURRED. THE CONTACT WAS ABLE TO COAST THE VEHICLE ONTO THE EMERGENCY LANE, RESTART IT AND RESUME NORMAL F…"~35,000 mi, complaint #1015086
    • "WHILE DRIVING DOWN THE ROAD, CAR WENT INTO LIMP MODE AND WARNING LIGHT CAME ON. PULLED CAR OFF ROAD, ENGINE SPUTTERING. TURNED CAR OFF AND BACK ON. ALL OF THE ABOVE ISSUES DISAPPEARED. *TR"~46,500 mi, complaint #1115085
    • "WAS DRIVING ON INTERSTATE HIGHWAY, WHEN ALL OF A SUDDEN, THE CAR LOST POWER AND STARTED RAPIDLY COMING TO A STOP. THE WRENCH LIGHT CAME ON. NOTHING HAPPENED WHEN I PUSHED ON THE GAS PEDAL. I COASTED OVER TO THE SIDE OF THE HIGHWAY AND STOPPED. I FELT LUCKY TO…"~49,000 mi, complaint #1153621
    • "SEPTEMBER 24, 2013-I WAS DRIVING HOME AND THE CAR BEGAN TO SHUT DOWN. THE WRENCH CAME UP AND IT LOSE ALL POWER. I WAS ABLE TO COAST INTO THE MEDIAN AS IT WAS 5;00 TRAFFIC. I TURNED COMPLETELY OFF AND RESTARTED AGAIN. DECEMBER 5, 2013.. THE SAME THING HAP…"~90,599 mi, complaint #1040564
  22. #22

    tire failure

    1 stranded, 6 unsafe, 1 broken

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "DRIVING TO WORK LIKE ANY OTHER DAY, SUDDENLY I HEARD A POP. WASN'T TOO SURE WHAT IT WAS BUT THEN MY TIRE PRESSURE LOW MESSAGE POPPED UP. AFTER REALIZING WHAT IT WAS, I HAD TO CALL ROADSIDE ASSISTANCE TO CHANGE IT OUT AND I EXAMINED THE TIRE AND SAW THAT THE OU…"~3,000 mi, complaint #947129
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION, EQUIPPED WITH MICHELIN ENERGY SAVER TIRES, LINE SIZE: P225-50-R17. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED AND THE VEHICLE EXHIBITED AN ABNORMALLY LOUD NOISE. THE CONTA…"~7,000 mi, complaint #908536
    • "ALL FOUR TIRES HAD TO REPLACED BY ME AFTER ONLY 12,000 MILES. TWO OF THE TIRES BLEW OUT. POWER STEERING FAILURE OCCURRED WHILE I WAS DRIVING. SERVICE ADVANCETRAC IS ALSO NO LONGER WORKING. I HAVE TRIED TAKING MY CARE TO A FORD DEALERSHIP BUT THEY REFUSED TO…"~18,000 mi, complaint #1046400
    • "WE PURCHASED A CAR FROM MILLER USED CARS 4477. VESTAL PARKWAY, VESTAL NY. 2012 FORD FUSION, 30,000 MILES, GOT IT HOME AND STARTED TO LOOK IT OVER. I REALIZED THE TIRES ON THE REAR OF THE CAR WE'RE SEVERELY DRY ROTTED AND THE DATE ON THEM WERE FROM 2011. I C…"~30,000 mi, complaint #1376572
  23. #23

    heater core and blower

    2 unsafe, 3 broken, 2 annoyance

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "THE AIR BLOWER FOR HEAT/AC AND THE FRONT WINDOW DEFROSTER STOPPED WORKING. THIS RE-OCCURRED IN FEBRUARY 2015 AND JUNE 2015."~10,000 mi, complaint #1202685
    • "THE BLOWER MOTOR HAS FAILED 3 TIMES ON MY 2012 FUSION. THE FIRST WAS WHILE UNDER WARRANTY IN 2013, THE SECOND WAS JUST OFF WARRANTY IN 2015, AND THE LAST TIME WAS MAY 27, 2016. THE BLOWER MOTOR FAILED ON THE DAY OF MY SON'S HS SENIOR PROM. WHILE SCHULTZ FORD P…"~42,000 mi, complaint #1344174
    • "CAR HAS UNEXPECTEDLY TURNED TEMPERATURE IN CAR FROM NORMAL TO EXTREMELY HOT. HAS CAUSED WINDSHIELD TO IMMEDIATELY FOG AND UNABLE TO SEE, INCLUDING ON HIGHWAY AT FASTER SPEEDS. APPEARS TO BE ISSUE AFFECTING MANY OTHERS WITH SIMILAR YEARS OF FORD FUSION MODELS…"~109,000 mi, complaint #1414381
    • "BLOWER MOTOR AND RESISTERS OVER HEATING AND SHORTING OUT. NEEDS REPLACING"~120,000 mi, complaint #1533019
    • "THE A/C AIR BLOWER SOMETIMES COME ON THEN OFF, IT ALWAYS COMES ON WHEN I HAVE THE FOG LIGHTS ON. I HEARD OTHERS WITH 2012 FORD FUSION HAVE THIS ISSUE AS WELL."~156,000 mi, complaint #1675607
  24. #24

    suspension arms and bushings

    5 unsafe, 1 broken, 1 annoyance

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "THERE HAVE BEEN FOUR INCIDENTS WITH THE CAR: *THE BATTERY HAD TO BE REPLACED IN LESS THAN A YEAR *THE CAR SHUT OFF ON THE INTERSTATE IN 60 MILES PER HOUR TRAFFIC *CAR TAKEN IN JUNE 2014 FOR A RECALL *LAST INCIDENT, CAR IS 2 YEARS OLD WITH 4…"~34,000 mi, complaint #1092681
    • "BOTH THE FRONT LEFT AND RIGHT SWAY BARS HAVE COME LOOSE CAUSING SIGNIFICANT DAMAGE RESULTING IN BOTH COMPONENTS NEEDING TO BE REPLACED AFTER 51,700 MILES. THIS IS A CAR HAS MET ALL REGULAR MAINTENANCE SCHEDULES AND IS WELL CARED FOR."~51,700 mi, complaint #1319209
    • "FOR ALMOST A YEAR MY CAR HAS BEEN MAKING A POPPING CREAKING NOISE WHEN I DRIVE AT LOW SPEEDS (20 OR BELOW). IT STARTED VERY QUIETLY AND HAS PROGRESSIVELY GOTTEN WORSE. I TOOK IT TO THE DEALERSHIP WHERE THEY ADVISED ME THAT THIS STEMS FROM SERVICE BULLETIN TSB…"~66,000 mi, complaint #1291645
    • "SQUEAKS AND CREAKS HEARD WHILE DRIVING OVER BUMPS AND TURNING CAN BE CAUSED BE A COUPLE COMMON SOURCES AND SHOULD BE CAREFULLY DIAGNOSED. POSSIBLE WELD ISSUES ON THE LOWER CONTROL ARMS CAN CAUSE THE NOISE CONCERN"~80,000 mi, complaint #1583042
    • "LOWER CONTROL ARMS PREMATURE WEAR AFTER POWER TRAIN REPROGRAM"~90,000 mi, complaint #1464217
  25. #25

    brake pads and rotors

    6 unsafe

    6
    incidents

    Commonly reported, insufficient mileage data - n=10, median 50,000 mi, no reliable range below 25 reports.

    • "I BROUGHT MY CAR IN TO THE DEALERS FOR A WARRANTY ISSUE. UPON CHECKING THE VEHICLE, THEY INFORMED ME THE REAR BRAKE PADS WERE WORN TO THE METAL AND WERE DAMAGING THE ROTORS. THEY SUGGESTED IT WAS UNSAFE AS IS AND I SHOULD HAVE THE REAR PADS AND ROTORS REPLACED…"~28,000 mi, complaint #1114996
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 15-20 MPH IN INCLEMENT WEATHER, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO SLOW THE VEHICLE DOWN WITHIN A SAFE DISTANCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNO…"~40,000 mi, complaint #1558775
    • "THE EMERGENCY CABLE ON THE LEFT SIDE I HUNG UP CAUSING THE BRAKE TO WEAR OUT PREMATURELY"~49,500 mi, complaint #1560798
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT TOOK THE VEHICLE IN TO THE DEALER FOR A CHECK-UP AND IT WAS FOUND THAT THE REAR PASSENGER SIDE OF THE BRAKE PADS WERE METAL ON METAL. THE BRAKE PADS WERE REPLACED; HOWEVER, 5,000 MILES LATER, THE BRAKES STAR…"~55,233 mi, complaint #1170363
    • "THE REAR BRAKE CALIBERS HAVE SEIZED UP TWICE NOW. 1ST TIME WAS JUNE 2017, SERVICED BY FIRESTONE, AND JUST RECENTLY SEPT 12TH 2020. BOTH TIMES REQUIRED A FULL BRAKE REPAIR. FIRST HAPPENED AT 72,000 MILES AND NOW AT 142,000 MILES. BOTH CAUSE A LOSS OF BRAKING I…"~142,000 mi, complaint #1692058
  26. #26

    fuel tank and lines

    5 unsafe, 1 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "THE FUEL NOZZLE GOT STUCK IN THE CAPLESS SYSTEM. NOW I AM DRIVING WITH THE NOZZLE STUCK IN MY TANK NECK. I GOT THE FIRE DEPT TRYING TO REMOVE THE NOZZLE. IT IS REALLY UNSAFE DRIVING WITH THE NOZZLE AND THE CAP NOT PERFECTLY CLOSED. THERE ARE DOZENS OF COMPLAIN…"~18,100 mi, complaint #1158292
    • "ENGINE LIGHT CAME ON. CAR IS 38 MONTHS OLD, 24,818 MILES. FUEL FILLER NECK CORRODED THROUGH. $800 REPAIR AS IT WAS JUST OUT OF WARRANTY"~24,750 mi, complaint #1229461
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO A LEAKY FUEL TANK AND CANISTER PURGE VALVE. THE VEHICLE WAS…"~134,000 mi, complaint #1273671
    • "JUST HAD RECALL # 16B38 DONE 1/24/18. DRIVING MY HUSBAND TO WORK AND MY ENGINE LIGHT CAME ON, TOOK IT TO HAVE SCAN DONE AND IT'S MY GAS TANK OR CAP? THE TECH TOLD ME MY TANK IS NOT BREATHING, NEITHER AM I. NOT A HAPPY CAMPER. THERE IS CURRENTLY A RECALL…"~143,000 mi, complaint #1449106
  27. #27

    engine cooling

    1 stranded, 4 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "DRIVING ON THE FREEWAY IN TORRANCE CA AT 65 MPH WHEN THE CAR BEGAN TO BUCK AND JERK AND SLOWED TO ABOUT 30 MPH. IT WOULD NOT TAKE ANY MORE POWER OR ACCELERATION. I WAS IN THE RIGHT LANE AND WAS ABLE TO EXIT AND PARK AND I THEN NOTED THE TEMP GAUGE SHOWED HOT A…"~548 mi, complaint #897301
    • "MY 17 YR OLD DAUGHTER WAS DRIVING THE CAR AT 30 MPH WHEN THE CAR BEGAN TO BUCK AND JERK AND SHE IMMEDIATELY BROUGHT IT TO A STOP. IT WOULD NOT TAKE ANY MORE POWER OR ACCELERATION. WHILE STOPPED IN THE MIDDLE OF THE ROAD SHE CALLED ME AND NOTED THE TEMP GAUGE S…"~71,000 mi, complaint #1169571
    • "WHEN DRIVING THE VEHICLE ON AN INCLINE, OR THE ENGINE IS UNDER LOAAD, THE TEMPERATURE GAGUE GOES UP, BUT AS SOON AS I COME OUT OF IT, THE TEMPERATURE RETURNS TO NORMAL. I HAVE HAD IT TESTED AND IT IS NOT ACTUALLY OVERHEATING. HAVE A NEW WATER PUMP, THERMOSTAT,…"~105,000 mi, complaint #1473701
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE OVERHEATED WHILE DRIVEN AT VARIOUS SPEEDS. THE CONTACT'S HUSBAND A CERTIFIED MECHANIC, REPLACED ONE WATER HOSE. THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBERS: 12V551000 (ENGINE A…"~120,000 mi, complaint #1708817
    • "MY VEHICLE BEGAN TO OVERHEAT AS A RESULT OF A RECALL. I BROUGHT THE VEHICLE INTO MY DEALERSHIP AND THEY TOLD ME THE MANUFACTURERS DEFECT HAD RUINED MY ENGINE AND IT NEEDED TO BE REPLACED. FORD HAS REFUSED TO REPAIR THE VEHICLE WHICH IS NOW INOPERABLE. THEY CLA…"~160,000 mi, complaint #1535278
  28. #28

    evap system

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "DRIVING ON [REDACTED ADDRESS] DURING MORNING RUSH HOUR TRAFFIC AT ABOUT 30 MPH WHEN I LOST POWER TO THE VEHICLE AND WRENCH LIGHT CAME ON. GOT PUSHED TO THE DEALER THAT WAS A BLOCK AWAY. THE DEALER SAID THEY DID THEIR $129 TEST - NO FAULTS AND MY CAR WAS READY…"~68,000 mi, complaint #1377268
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CANISTER PURGE VALVE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEH…"~94,015 mi, complaint #1483058
    • "The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 50 MPH, the vehicle started to stall and shake with the check engine warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed th…"~102,000 mi, complaint #1789303
  29. #29

    interior trim

    3 unsafe, 2 annoyance

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "DRIVERS HEATED SEAT GETS TO HOT AND THEN SOME TIMES DOESN'T WORK."~38,000 mi, complaint #1243308
    • "THE INTERIOR DOOR HANDLE CAN CAN BREAK INTERNALLY WHEN EXPOSED TO HIGH TEMPERATURES SUCH AS A HOT SUMMER DAY ON A REGULAR BASIS. THE PLASTIC USED OFF-GASES AND LOSES STRUCTURAL INTEGRITY OVER TIME UNFIL FAILURE OCCURS POTENTIALLY TRAPPING A PERSON WHO IS UNABL…"~45,000 mi, complaint #1592299
    • "THE DRIVER SEAT, WHEN I TURN ON THE HEATED SEAT IT GETS SO HOT IT BURNS YOU."~55,000 mi, complaint #1575183
    • "IN 2017, MY PASSENGER SEAT WARMER QUIT WORKING AND IN 2018, MY DRIVERS SIDE SEAT WARMER STOPPED WORKING. BOTH ACT THE SAME. WHEN THE SWITCH IS PRESSED TO ACTIVATE THE HEATER, THE LIGHT IS ON FOR ~3 SECONDS AND THEN IT GOES OFF. THE SEAT DOES NOT HEAT."~100,000 mi, complaint #1515406
  30. #30

    transmission manual clutch

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "HARSH SHIFTS BETWEEN 1-2 AND OR 2-3, FLARES WHEN ACCELERATING AT TIMES..... CLUTCHES SEEM TO BE SLIPPING INSIDE THE TRAMSMISSION AT TIMES DURING HARD ACCELERATION....HARSH DOWNSHIFTS... WHEN SLOWING DOWN FOR A TRAFFIC LIGHT BUT NOT COMING TO A COMPLETE STOP AN…"~35,000 mi, complaint #1308530
    • "SHIFT CABLE OFF TRANSMISSION CABLE BUSHING. PARKED AT HOTEL, SHIFTED TO PARK AND TOOK FOOT OFF BRAKE AND VECHILE BEGAN ROLLING FORWARD. SHIFTER WAS STUCK IN PARK POSITION BUT CAR WAS IN DRIVE. USED E-BRAKE TO AVOID ROLLING INTO NEXT VEHICLE IN FRONT OF ME. C…"~63,000 mi, complaint #1574429
    • "The contact owns a 2012 Ford Fusion. The contact stated that after parking and exiting the vehicle, the vehicle was rolling away. The contact jumped back into the vehicle and restarted the vehicle and then depressed the brake pedal to stop the vehicle. In addi…"~90,000 mi, complaint #1776546
    • "I STOPPED TO GET GAS, PUT MY CAR IN PARK, AND SHUT THE CAR OFF. IT STARTED ROLLING FORWARD AS I WAS TRYING TO GET OUT. I LEAPED BACK IN AND HIT THE BRAKE AND PUT THE EMERGENCY BRAKE ON. AFTER THAT, THE CAR WOULDN'T START BECAUSE IT WAS REGISTERING THAT THE CAR…"~120,000 mi, complaint #1600918
  31. #31

    alignment and pull

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "AT SLOW RATES OF SPEED THE STEERING BECOMES VERY DIFFICULT TO CONTROL IF I WAS TO RUN OVER A LITTLE POT HOLE IN THE STREET MY CAR WOULD JERK VIOLENTLY TO THE LEFT OR RIGHT"~2,700 mi, complaint #1631716
    • "SATURDAY, OCT 31ST, THE LOW TIRE PRESSURE WAS INDICATED AND VERIFIED THE RIGHT-FRONT TIRE WAS LOW WHEN THE CAR WAS STARTED. I DROVE THE CAR 3000 FEET ABOUT 25 MPH AND SERVICE ADVANCETRAC AND POWER STEERING ASSIST FAULT DISPLAYED. BROUGHT THE CAR TO THE DEALE…"~25,200 mi, complaint #1235451
    • "AT HIGHWAY SPEEDS CAR HAS A TENDENCY TO WONDER AND NOT. *TR"~35,000 mi, complaint #1125705
    • "IT ALL STARTED WITH SLIPPING AND MOVEMENT IN THE FRONT LEFT TIRE. IT SO HAPPENED TO BE THE AXLE AND STEERING KNUCKLE. AS I WAS DOING A TIRE ROTATION I NOTICED THAT THE REAR LEFT TIRE HAS A WAVY INSIDE PATTERN WORN OUT AND THE RIGHT REAR TIRE IS WORN OUT FROM T…"~36,002 mi, complaint #1100296
  32. #32

    driveshaft axle cv

    1 stranded, 3 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "WHEN I WAS DECELERATING THE CAR WOULD VIBRATE. ONLY HAPPENED IN TOWN, NOT ON HIGHWAY. I WAS TOLD I HAD TO REPLACE THE DRIVESHAFT AND LEFT SPRING, WHICH WAS BROKEN!"~58,546 mi, complaint #1552814
    • "FRONT LEFT TRANSMISSION SEAL LEAKING, AXLE SHAFT LOOSE AND DAMAGED, WHEEL INCREASINGLY WOBBLY WITH SPEED. DIRECTLY AND NEGATIVELY AFFECTS BRAKE ROTORS AND PADS AS WELL AS WHEEL KNUCKLE STABILITY AND SHOCK ABSORBER WEAR. CAR IS DANGEROUS TO DRIVE AS STEERING CO…"~68,000 mi, complaint #1489748
    • "HALF SHAFT AXEL IS LEAKING TRANSMISSION FLUID DUE TO THE SHAFTS SURFACE FINISH WEARING DOWN THE COMPONENTS. THIS IS A KNOWN ISSUE WITH THIS MAKE MODEL AND YEAR. VERY COSTLY FOR CONSUMERS TO FIX AND EXTREMELY UNSAFE FOR THE DRIVER AND OTHER MOTORISTS ON THE ROA…"~70,000 mi, complaint #1425576
    • "CV AXLE JOINT WENT OUT WHILE DRIVING IN CONSTRUCTION."~133,000 mi, complaint #1459926
  33. #33

    engine internal

    1 stranded, 2 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "STATE OF NJ HAD A 2012 FORD FUSION THAT WAS BACK TO THE DEALERSHIP 5 TIMES FOR A CHECK ENGINE LIGHT. ON THE 6TH ATTEMPT TO FIX THE PROBLEM AT THE DEALERS, THE VEHICLE CAUGHT FIRE AND BURNED TO THE GROUIND WHILE OUT ON A ROAD TEST WITH A DEALERSHIP EMPLOYEE.…"~12,500 mi, complaint #1031215
    • "TL* THE CONTACT OWNED A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE ENGINE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE AND A FIRE REPORT WERE NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYE…"~80,000 mi, complaint #1142806
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE BOLT FROM THE ENGINE FRACTURED AND HIT THE CV JOINT. GREASE FLOODED THE CV JOINT WHICH MADE IT DIFFICULT TO DRIVE THE VEHICLE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE…"~83,894 mi, complaint #1377086
  34. #34

    key fob and immobilizer

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "I WENT TO MY CAR ONE RAINY MORNING TO DISCOVER THE FRONT WINDOWS WERE DOWN AND THE MOON ROOF WAS OPEN, AND THE SEATS AND FLOOR WERE SOAKING WET. I FILED A POLICE REPORT THINKING IT WAS VANDALISM. THE OPEN WINDOWS AND MOON ROOF OCCURRED AGAIN THIS PAST WEEKEND…"~6,000 mi, complaint #919626
    • "TAKATA RECALL I DRIVE 6 MILES TO WORK WHEN I GET HOME THE KEY IS SO HOT I CAN HARDLY TOUCH IT. THE KEY HOLE IS JUST AS HOT ?? JUST PURCHASED THIS CAR FROM KEY SCALES FORD ON 7/14/2018."~25,500 mi, complaint #1486410
    • "CAR IIS IN PARK AND PULL THE KEY OUT OF THE IGNITION IT WILL NOT COME OUT . MAKING SURE IT IS IN PARKED , TURN THE WHEEL TRIED ALL THAT AND STILL STUCK THE ONLY WAY I CAN TAKE THE KEY OUT OF THE IGNITION IS TO DISCONNECT THE BATTERY. FORD DEALERSHIP SAID IT…"~128,821 mi, complaint #1425403
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS PARKED WITH THE KEY REMOVED FROM THE IGNITION, IT ROLLED AWAY AND CRASHED INTO ANOTHER PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALE…"~141,000 mi, complaint #1548837
  35. #35

    seat mechanism

    3 unsafe, 1 broken

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • " I WAS STOPPED AT A RED LIGHT WHEN A TOYOTA COROLLA REAR-ENDED MY VEHICLE. THE SPEED OF THE COROLLA WAS PROBABLY BETWEEN 40 - 50 MILES / HOUR BASED ON A ROAD SPEED OF 40 MILES / HOUR. MY DRIVER SEAT COLLAPSED BACKWARD DURING THE IMPACT LEADING TO INJURY O…"~11,000 mi, complaint #1121071
    • "I PURCHASED MY FUSION IN SEPTEMBER AND IN NOVEMBER STARTED USING THE HEATING OPTION ON THE DRIVERS SIDE SEAT. IT WOULD GET SO HOT I HAD TO SHUT IT OFF AS IT FELT LIKE IT WAS BURNING ME, MY SKIN WAS EXTREMELY SORE AFTER USING THE HEATER FOR A SHORT TIME.EN IN D…"~89,000 mi, complaint #1355217
    • "HEATED DRIVERS SEAT GOT TOO HOT TO SIT IN AND NOW THE HEATING ELEMENT IS NOT WORKING THE SWITCH WILL COME ON FOR A FEW SECOND THEN SHUT OFF. THE FIX IS $600 REPLACING ELEMENTS ACCORDING TO THE MECHANIC "THIS IS VERY COMMON PROBLEM WITH THIS VEHICLE" THE HEATI…"~96,590 mi, complaint #1734147
  36. #36

    seatbelt and pretensioner

    3 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "I WAS UNABLE TO FASTEN THE DRIVER'S SIDE SEAT BELT. DROVE STRAIGHT TO THE FORD DEALERSHIP. FORD REPLACED SEAT BELT BUCKLE. *TR "~13,059 mi, complaint #1121044
    • "THE DRIVERS SEAT SEATBELT DOES NOT WANT TO STAY BUCKLED."~70,446 mi, complaint #1365023
    • "PASSENGER SEAT BELT LIGHT COME ON AND STAYS ON. THE SEAT BELT WARNING GOES OF AFTER FASTENING BUT IF IT'S TAKEN OFF DURING THE TRIP, NEVER ANOTHER WARNING."~82,158 mi, complaint #1279537
    • "THE DRIVERS SIDE SEAT BELT ALL OF A SUDDEN STOP WORKING WHEN I GOT OUT OF THE CAR ONE DAY. WHEN I RETURNED TO THE CAR AFTER AN HOUR, THE BELT WOULDN'T LATCH. NOTHING WAS DROPPED IN THE LATCH, THE CAR WAS STATIONARY, NEVER BEEN IN AN ACCIDENT WITH A PERSON IN T…"~97,000 mi, complaint #1675889
  37. #37

    suspension struts shocks

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "OCTOBER 14, 2015 REPLACED BOTH FRONT COIL SPRINGS (BROKE NEAR THE TOP). I KNOW THAT ONE OR BOTH OF THEM BROKE WHEN I WAS BACKING OUT OF MY DRIVEWAY ONTO THE STREET AND TURNING THE STEERING WHEEL TO START DOWN THE STREET. THAT WAS THE ONLY TIME THAT I HEARD A L…"~42,683 mi, complaint #1418660
    • "SIMILAR TO PREVIOUS COMPLAINTS, THE SPRING BROKE ON THE FRONT LEFT STRUT ASSEMBLY. IT DIDN'T BREAK IN JUST ONE PLACE, THE SPRING BROKE IN THREE PLACES. TWO PIECES OF THE SPRING FELL TO THE GARAGE FLOOR. I AM GLAD THAT IT HAPPENED IN THE GARAGE AND NOT ON TH…"~144,000 mi, complaint #1645795
  38. #38

    ac compressor and refrigerant

    1 unsafe, 1 broken, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS ON AND IN THE PARK POSITION, THE AIR CONDITIONER FAILED. THE CONTACT STATED THAT THE AIR CONDITION UNIT STARTED EMITTING HOT AIR. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CON…"~10,000 mi, complaint #1210708
    • "The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle started to shake without warning. The contact then stated that she attempted to operate the A/C unit, when she heard an abnormal sound inside the unit. T…"~120,000 mi, complaint #1884405
    • "The contact owns a 2012 Ford Fusion. The contact stated that the A/C unit failed to operate as needed, causing the cabin of the vehicle to become hot while driving. There was no warning light illuminated. The vehicle was taken to a local dealer, where the vehi…"~143,000 mi, complaint #2077990
  39. #39

    brake booster

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "ON SEPTEMBER 26, 2014, I WAS INVOLVED IN AN ACCIDENT AS WE WERE DRIVING ON A CITY STREET TO WHERE MY PASSENGER SEAT BELT DID NOT WORK UPON FRONTAL HEAD ON IMPACT OR MY AIRBAGS DIDNT GO OFF CAUSING ME TO COLLIDE INTO THE DASH BOARD. THIS CAUSED LIGAMENT TEARING…"~28,000 mi, complaint #1632806
    • "ON COLD STARTS THIS SUMMER I BACK OUT OF MY DRIVEWAY AND PRESS THE BRAKES TO STOP AND THE BRAKE PEDAL IS ROCK HARD AND I CAN'T STOP. THIS IS GOING TO BE MY THIRD TIME FOR THIS PROBLEM. THE DEALERSHIP HAS REPLACED THE BRAKE BOOSTER, MASTER CYLINDER, BRAKE FLUID…"~50,500 mi, complaint #1316442
    • "WHILE DRIVING DOWN MY STREET GOING ABOUT 10 MPH. MY BREAK PEDDEL WENT TO THE FLOOR WITH THE SOUND OF LOUD GROUNDING. I TOOK THE CAR BACK TO TBE HOUSE. IN THE PAST WEEK A BREAK BOOSTER NEW FRONT AND BACK PADS 1 CALIPER A MASTER CYLINDER AND ABS MODULE HAVE BEEN…"~111,231 mi, complaint #1497515
  40. #40

    climate control module

    2 broken, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "AFTER SOME TIME I NOTICED THE BLOWER CUTTING OFF ON THE AC, FOR A SHORT PERIOD OF TIME THEN IT WOULD COME BACK ON. THIS HAPPENED ABOUT 3 TIMES THEN ONE MORNING I GOT INTO THE CAR AND THE BLOWER WOULD NOT COME ON AT ALL. I SMELLED A BURNT SMELL AS WELL, I TOOK…"~67,000 mi, complaint #1003664
    • "DEFROST/AC/VENTS BLOW OUT HOT AIR REGARDLESS OF SETTINGS...FOUND THIS TO BE A VERY COMMON ISSUE ONLINE AND AN EXPENSIVE PERMANENT FIX...VENTS/DEFROST/AC MAY BE TRICKED INTO WORKING IF LIGHTS ARE TURNED ON BEFORE STARTING (THINKS IT'S NIGHTTIME OR COVER UP LIGH…"~75,000 mi, complaint #1729388
  41. #41

    fuel pump

    2 stranded, 1 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "VEHICLE WOULDN'T START AND GOT TOWED TO THE DEALERSHIP. AFTER INSPECTION THEY FOUND THE FUEL PUMP UNIT HOUSING CRACKED AND ELECTRICALLY SHORTED, BLOWING THE FUSE. BOTH THE FUEL PUMP AND THE FUSE NEEDED REPLACED. CAR HAS 87K MILES. THIS COULD HAVE FAILED ANYWHE…"~87,000 mi, complaint #1499311
  42. #42

    noise or vibration unspecified

    1 unsafe, 2 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "STARTED MAKING NOISE THE FIRST YEAR WE HAD IT AND KEPT GETTING WORSE AS TIME WENT ON!!!!!"~6,000 mi, complaint #1397445
    • "CAR EXHIBITS A DRONE/MOAN OR RATTLE NOISE. THE NOISE TYPICALLY OCCURS WHILE DRIVING UP A SLIGHT INCLINE, UNDER LIGHT THROTTLE AT 45-61 KM/H (28-38 MPH) AT 1300-1400 RPM, IN 5TH GEAR. THE NOISE MAY BE PRESENT WITH THE A/C ON OR OFF BUT IS TYPICALLY AGGRAVATED W…"~61,000 mi, complaint #1277601
    • "WHEN MOVING, A STRONG BLOW AND VIBRATION OCCURS IN THE CAR AS A RESULT OF CHANGING THE CHANGES IN THE LIME"~152,000 mi, complaint #1546700
  43. #43

    parking brake

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER THE CONTACT PLACED THE VEHICLE IN THE PARK POSITION AND EXITED, THE VEHICLE BEGAN TO ROLL. THE CONTACT WAS ABLE TO GET BACK INTO THE VEHICLE AND STOP IT FROM MOVING. THE KEY WAS REMOVED FROM THE IGNITION; HOWEVER,…"~59,000 mi, complaint #1342452
    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS ENGAGED IN PARK, THE VEHICLE ROLLED AWAY. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED; HOWEVER, THE EMERGENCY BRAKE HAD TO BE APPLIED TO STOP THE VEHICLE. WHEN ATTEMPTING TO RESTART THE V…"~82,000 mi, complaint #1604341
  44. #44

    wiper and washer

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TAKATA RECALL : THE WINDSHIELD WIPERS ON MY 2012 FORD FUSION DO NOT WORK FAST ENOUGH, EVEN ON THEIR HIGHEST SPEED, IN EVEN MODERATELY HEAVY RAIN. SO WHEN IT RAINS HARD OR I AM ON THE HIGHWAY IT MAKES IT IMPOSSIBLE TO DRIVE AND CAN BE VERY DANGEROUS TO DRIVE IN…"~110,000 mi, complaint #1310153
  45. #45

    exhaust system

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THIS MODEL IS AN AWD MODEL. VEHICLE EMITS A FOUL 'NATURAL GAS' ODOR WHEN VEHICLE COMES TO A COMPLETE STOP AFTER ANY PERIOD OF DRIVING. THIS ODOR SMELLS EXACTLY LIKE THE FLUID INSIDE THE RDU. AFTER SEVERAL TRIAL AND ERROR ATTEMPTS, I BELIEVE THE SMELL IS BEING…"~22,000 mi, complaint #1081482
    • "DURING SUMMER MONTHS WITH AIR CONDITIONING RUNNING, THE CABIN OF THE CAR FILLS WITH HEAVY EXHAUST FUMES WHETHER THE AIR IS RECIRCULATED OR OUTSIDE AIR. DAILY COMMUTE IS LESS THAN 10 MINUTES AND TRAFFIC IS LIGHT. I KEEP MY WINDOWS CLOSED WHEN AIR CONDITIONING…"~40,000 mi, complaint #1485845
  46. #46

    control module

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 20 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER AND ELECTRICAL FUNCTIONALITY. ALL THE WARNING INDICATORS ILLUMINATED AND FLICKERED UNTIL THE VEHICLE LOSS POWER. THE FAILURE RECURRED AND THE VEHICL…"~109,000 mi, complaint #1235151
  47. #47

    corrosion and rust

    1 stranded

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Absolute unacceptable level of rust to the body and frame. Even with regular car washes, sitting for a year covered. It’s literally totalled and I am out of a car. It’s a 2012 with this amount of rust"complaint #2085691
  48. #48

    engine oil consumption

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The contact owns a 2012 Ford Fusion. The contact stated that while driving under 35 MPH, the vehicle was shaking abnormally. The vehicle was shaking abnormally while idling as if the vehicle would shut off. The contact had replaced the battery 8 times; however…"complaint #2071384
  49. #49

    fluid leak unspecified

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AND SLOWING TO A STOP, THE CONTACT NOTICED AN ABNORMAL SMOKE ODOR EMITTING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED THAT THE ODOR WAS LIKE BURNING OIL. AN INDEPENDENT MECHANIC DETERMINED THAT THER…"~97,900 mi, complaint #1368056
  50. #50

    fuel injector

    1 stranded

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WIFE WAS TURNING OFF HI WAY ENGINE DIED TWO CHILDREN IN THE CAR TOWED IT TO DEALER THEY SAID IT WAS THE INJECTOR FUSE. *TR"~47,000 mi, complaint #1089281
  51. #51

    horn

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I HAVE BEEN HAVING ELECTRICAL PROBLEMS SINCE I PURCHASED THE CAR IN 2012. CURRENTLY, MY HORN DOES NOT WORK AS WELL AS OTHER ELECTRICAL COMPONENTS OF MY CAR. ANOTHER EXAMPLE, WOULD BE MY SEAT BELT, WHICH HAS BEEN AN ONGOING ISSUE.THE SERVICE PROVIDER AT FOR…"complaint #1560848
  52. #52

    instrument cluster

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2012 Ford Fusion. The contact stated that on several occasions, the instrument panel warning lights randomly illuminated and then failed. The contact then stated that when the instrument panel failed, the turn signals failed to operate. The…"~89,544 mi, complaint #1832174
  53. #53

    parking sensors

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "BACKED OUT OF A PARKING SPOT AND TURNED INTO A CAR COMING AROUND THE CORNER, BACKUP SENSORS DID NOT GO OFF UNTIL AFTER THE IMPACT. NOBODY WAS HURT BUT THE BUMPER WAS DAMAGED BY THE ACCIDENT. THE SENSORS WERE ON AT THE TIME OF THE ACCIDENT. "complaint #1121327
  54. #54

    software or update

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THE VEHICLE WILL STOP RUNNING WHILE SITTING STILL (AT LIGHT, STOP SIGN), I TOOK IT IN AND TO THE DEALERSHIP AND THEY SAID OH YEAH THERE'S A COMPUTER UPDATE. I WAS NEVER ADVISED OF THE UPDATE AND HAD TO HAVE MY CAR DIE IN THE MIDDLE OF SEVERAL BUSY ROADS. AFTER…"~1,000 mi, complaint #1288562
  55. #55

    sunroof

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE CAR WAS PARKED ON IGNITION ON. MY MOTHER, ALICE, WENT OUT IN THE EVENING TO CLOSE THE SUNROOF. THE SUNROOF DID NOT LOOK LIKE IT WAS CLOSING, SO MY MOTHER REACHED UP HER HAND TO FEEL. HER FINGERS WERE THEN CLOSED AND LOCKED INTO THE SUNROOF. THE OPEN BU…"~24,600 mi, complaint #1290130
  56. #56

    tpms

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I WAS DRIVING THIS MORNING AND MY LOW TIRE PRESSURE SIGNAL FLASHED. I WENT TO PUT AIR IN THE TIRE AND THE TIRE WAS COMPLETELY FLAT! I HAD SPARE PUT ON AND THIS IS WHEN THE "SERVICE POWER STEERING NOW" WARNING CAME ON AS WELL AS THE SERVICE ADVANCE TRACTION CON…"~51,463 mi, complaint #1046003
  57. #57

    transfer case awd

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I RECENTLY NOTICED THE MARK ON MY DRIVEWAY WAS GETTING BIGGER. SOMETHING UNDER THE ENGINE IS LEAKING. BROUGHT CAR IN FOR LEAK, AFTER 1/2 HOUR, THEY TOLD ME I HAD TO REPLACE THE PTU. OF COURSE, THE WARRANTY HAS EXPIRED. THE COST WILL BE AROUND $2300. I NEED MY…"~50,000 mi, complaint #1498468
  58. #58

    transmission cvt

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I PURCHASED A NEW FOCUS. I DROVE IT FOR TWO WEEKS. THE TRANSMISSION IS OF A POOR DESIGN, I FRANKLY REFUSE TO DRIVE IT. IT NEARLY CRASHED THROUGH MY BARN. I WAS SIMPLY BACKING IT IN WHEN IT DECIDED TO LURCH HARD. I SLAMMED ON THE BRAKES. LUCKILY IT DID STOP. PR…"complaint #913375
  59. #59

    trunk or liftgate

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE TRUNK OPENED AND THE TRUNK WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE FAILURE MILEAGE WA…"~114,458 mi, complaint #1544225
  60. #60

    wheel bearing

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • ""TAKATA RECALL" I HAVE A VIBRATION COMING FROM THE FRONT END AT HIGH WAY SPEEDS. SEEMS TO BE THE FRONT PASSENGER SIDE. VIBRATION ONLY OCCURS DURING THE SPEEDS OF 50 TO 60 MPH. ANYTHING ABOVE OR BELOW THAT IS FINE. I HAVE HAD NEW TIRES, TIRES ROTATED, BALANCED…"~70,000 mi, complaint #1373910

Recall-sized clusters

These are large batches of near-identical complaints (recall notifications, service campaigns), kept separate from the ranking above so they don't drown out individually-reported problems.

Not matched to any cluster below: every campaign NHTSA has on file for this exact make/model/year is 15V340000, 17V024000, 19V001000, 21E013000, 21V081000, 21V158000. This is a vehicle-wide list, not an attribution - see below for which clusters have a real, complainant-cited match.

NHTSA investigations

Search NHTSA's own recall and complaint database for FORD FUSION directly.