2011 FORD EDGE

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    door latch and hinge

    18 stranded, 472 unsafe, 3 broken, 185 annoyance

    678
    incidents
    Typical range: 40,000–78,000 mi

    Median 55,000 mi, based on 792 reports (21% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT DRIVER SIDE DOOR OPEN WARNING LIGHT ILLUMINATED. AS A RESULT, THE CONTACT DISCOVERED THAT THE FRONT DRIVER SIDE DOOR FAILED TO LATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT W…"~5,000 mi, complaint #1183861
    • "I PURCHASED MY CAR 9/23/14. MY PASSENGER AND LEFT REAR DOORS CONTINUE TO INDICATE DOORS AJAR WHEN THEY'RE INDEED CLOSED. THIS HAS CAUSED ME TO REPLACE MY BATTERY TWICE IN 2YRS. EXTREMELY COSTLY AND FRUSTRATING! BECAUSE THE INTERIOR LIGHTS STAY ON, IT'S DRAININ…"~40,000 mi, complaint #1358865
    • "THIS IS A FOLLOW UP COMPLAINT AS ADVISED BY MARY AT FORD MOTOR COMPANY. FORD DID ISSUE CUSTOMER SATISFACTION PROGRAM 19N09 REFUND FOR THE DRIVER SIDE LATCH, HOWEVER I HAD TO REPLACE THE PASSENGER SIDE LATCH AS WELL SO WOULD LIKE A REFUND ON BOTH LATCHES. D…"~55,000 mi, complaint #1644254
    • "AT ABOUT 75,000 MILES MY DOOR ADJAR LIGHT FOR MY DRIVER DOOR WOULD NOT TURN OFF. IT TURNS OUT THE SENSOR OF THE DOOR LATCH ASSEMBLY IS BAD. THIS CAUSES SAFETY HAZARDS BECAUSE MY INTERIOR LIGHTS WILL NOT TURN OFF WHEN THE DOOR IS SHUT AND IT WILL NOT ALLOW ME…"~80,000 mi, complaint #1300009
    • "THE ON SCREEN DOOR AJAR WARNING SHOWS DOOR OPEN WHEN NON EXISTS. THIS KEEPS THE DOME LIGHTS FROM SHUTTING OFF AND CAN INTERFEAR WITH UNLOCKING OR OPENING OTHER DOORS WITH THE REMOTE. SOMETIMES THE DOME LIGHT DOME LIGHT STAYS ON LEAVING MY BATTERY DEAD AND ME S…"~1,054,302 mi, complaint #1510100
  2. #2

    brake hydraulics

    121 unsafe

    121
    incidents
    Typical range: 67,500–125,000 mi

    Median 100,000 mi, based on 127 reports (24% had no usable mileage)

    • "BRAKE PEDAL IS HARD. HISSING SOUND WHEN BRAKE PEDAL IS PRESSED. VEHICLE WILL NOT STOP. *TR"~36,050 mi, complaint #1155623
    • "MY BRAKING SYSTEM IS MALFUNCTIONING WHILE DRIVING. IT FIRST APPEARED WHEN THE BRAKE BOOSTER WENT BAD ON OR AROUND 2/6/2020 WHICH I WAS NEVER NOTIFIED OF BY FORD AS BEING A KNOWN PROBLEM SO I HAD IT REPLACED. IMMEDIATELY AFTER REPLACING THAT PART ON 2/9/2020 TH…"~74,500 mi, complaint #1648406
    • "THE 2011 FORD EDGE BRAKES PARTIALLY FAILED. CAR CAN STILL STOP BUT PEDAL GOES TO THE FLOOR. IT SEEMS THERE MAY BE METAL IN THE HYDRAULIC PUMP SYSTEM CAUSED BY IMPROPER INTERNAL DESIGN (NOT PROPERLY LUBRICATING POSSIBLY). THIS IS A SERIOUS CONCERN THAT COULD LE…"~102,000 mi, complaint #1713625
    • "I NEARLY REAR ENDED A SEMI TRUCK AT A HIGH RATE OF SPEED DUE TO EXTREMELY WEAK BRAKE PRESSURE. HAD TO SWERVE OFF ROAD AND USE PARKING BRAKE TO STOP. FORD ISSUED RECALL 13N02 FOR THE BRAKE BOOSTER CLAIMING THAT A SYMPTOM OF A FAILED BOOSTER IS A 'SPONGY' BRAKE…"~124,000 mi, complaint #1511200
    • "The contact owns a 2011 Ford Edge. The contact attempted to park the vehicle however, the brake pedal was depressed and nearly depressed to the floorboard without warning. Despite the failure, the contact managed to drive the vehicle to the dealer where a diag…"~223,000 mi, complaint #1908865
  3. #3

    engine stall or no start

    10 stranded, 91 unsafe

    101
    incidents
    Typical range: 33,500–63,000 mi

    Median 45,000 mi, based on 172 reports (5% had no usable mileage)

    • "THE CAR ACCELERATED WHILE I WAS BRAKING WHILE PARKING ON THE STREET, THIS PROBLEM IS REOCCURRING. I ALSO CONSTANTLY GET A WARNING THAT MY CAR IS OVERHEATING WHILE THE BAR LINE IS ON COLD. I TRIED PUTTING ANTI FREEZE AND IT DOESN'T HELP. THE CAR ALSO TURNED OFF…"~1,000 mi, complaint #1655636
    • "AS I WAS LEAVING WORK AND PULLED OUT OF THE PARKING LOT ONTO THE MAIN ROAD AND MY CAR STALLED AFTER REACHING APPROX 10-15 MPH INDICATING ME TO "SEE MANUAL" WITH A WRENCH ON THE SCREEN THEN FLASHING "CHECK ENGINE OIL PRESSURE". AS I CAME TO A COMPLETE STOP MY E…"~37,000 mi, complaint #962842
    • "DRIVING IN RESIDENTIAL AREA @ 35MPH. WRENCH LIGHT CAME ON, CAR WOULD NO LONGER ACCELERATE AND WAS COASTED TO THE SIDE OF THE ROAD. CAR WAS TURNED OFF AND THEN BACK ON AND WAS ABLE TO BE DRIVEN WITHOUT PROBLEM. SAME EVENT PREVIOUSLY DESCRIBED OCCURRED AGAIN.1.5…"~46,490 mi, complaint #1122464
    • "AFTER PULLING OUT ONTO THE HIGHWAY, CAR SEEMED TO STALL. WRENCH LIGHT CAME ON, ENGINE WAS STILL RUNNING, HOWEVER PUSHING THE GAS PEDAL DID NOTHING. AFTER COASTING TO A SAFER SPOT TO PULL OVER, I SHUT THE ENGINE OFF AND STARTED THE CAR AGAIN. DROVE A FEW MILES…"~65,000 mi, complaint #1200964
    • "DRIVE BELT WAS SHREDDED AND GOT IT REPLACED THE NEXT DAY I WAS DRIVING AND MY CAR STALLED IN MIDDLE OF THE HIGHWAY AND I WAS ABLE TO DRIVE IT TO A SHOP WHERE I HAD THE CAR CHECKED AND NOW IT IS THROWING ALL KINDS OF CODES. THE CAR KEEPS STALLING AND HESITATING…"~200,000 mi, complaint #1509721
  4. #4

    brake booster

    91 unsafe

    91
    incidents
    Typical range: 69,000–129,000 mi

    Median 91,500 mi, based on 86 reports (32% had no usable mileage)

    • "WHILE BACKING OUT OF A PARKING SPACE, THE BRAKE PEDAL WAS HARD TO PUSH AND THE VEHICLE WAS SLOW TO STOP. THE CAR STARTED TO STALL AND A WARNING "LOW ENGINE OIL PRESSURE" WAS DISPLAYED, THEN THE CAR RECOVERED WHEN IN DRIVE. APPROXIMATELY A WEEK LATER, THE BRAK…"~23,690 mi, complaint #1058788
    • "BREAKS GO OUT PEDAL GOES TO FLOOR REPLACED BREAK BOOSTER ON RECALL FORD KNOWS ABOUT DEFECTIVE BREAKS SYSTEM AND NEW IN 2011"~60,000 mi, complaint #1718585
    • "PURCHASED MY 2011 FORD EDGE IN JUNE/JULY OF 2014 FOR JC LEWIS FORD IN SAVANNAH, GA. TURNS OUT THERE WAS AN "EXTENDED WARRANTY" IN PLACE BECAUSE THE BRAKE BOOSTER'S IN THIS CAR HAVE BEEN FAILING. I'M NOT SURE WHY THEY WOULD HAVE SOLD ME A CAR WITHOUT COMPLETI…"~87,000 mi, complaint #1319820
    • "VEHICLE IS IN MOTION AND BRAKE PEDAL GOES TO THE FLOOR AND BRAKING IS EXTREMELY REDUCED WHEN STOPPING. TRACTION CONTROL AND ABS LIGHT ARE CONSTANTLY ON. FORD REPLACED THE BRAKE BOOSTER UNDER A CUSTOMER SATISFACTION PROGRAM ABOUT 6 MONTHS AGO FOR PEDAL GOING TO…"~125,000 mi, complaint #1705991
    • "BRAKE BOOSTER FAILURE, AT TIME BRAKE PEDAL HARD THAN SUDDENLY DROPS, THIS IS A SAFETY ISSUE AS MY WIFE ENDED UP PAST STOP SIGH AND MY SON ALMOST WENT THROUGH BACK OF GARAGE"~202,000 mi, complaint #1587703
  5. #5

    throttle and pedal

    2 stranded, 73 unsafe

    75
    incidents
    Typical range: 42,500–69,000 mi

    Median 53,000 mi, based on 147 reports (1% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WOULD INTERMITTENTLY SURGE FORWARD WHILE DRIVING APPROXIMATELY 40 MPH. THE VEHICLE WOULD CONTINUE TO ACCELERATE UNTIL THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEA…"~10,000 mi, complaint #890365
    • "THE CAR LOST POWER. WHEN I TURNED IT OFF AND TURNED IT BACK ON, IT STARTED AND RAN FINE. IT HAPPENED AGAIN AND I TOOK IT TO THE LOCAL FORD DEALERSHIP. THE QUICK SERVICE TECHNICIAN SAID IT SOUNDED LIKE THE THROTTLE BODY. IT HAS HAPPENED A COUPLE OF OTHER TIMES…"~42,000 mi, complaint #1117307
    • "VEHICLE SLOWED AND SHUT-DOWN. DEALER STATED THROTTLE BODY HAD AN ELECTRICAL SHORT . UNSAFE DRIVING CONDITION TO SAY THE LEAST. VEHICLE SHUT DOWN ON PUBLIC STREET..VEHICLE MILEAGE WAS 52,964."~52,964 mi, complaint #1298481
    • "WHILE DRIVING IN TRAFFIC AT APPROXIMATELY 40 MPH, THE ENGINE SUDDENLY WENT INTO SAFE MODE AND THE VEHICLE SLOWED CAUSING FOLLOWING TRAFFIC TO TAKE EVASIVE ACTION TO AVOID THE CAR. ALTHOUGH IT WAS DIFFICULT IN TRAFFIC, I WAS ABLE TO MOVE TO THE RIGHT LANE AND…"~68,810 mi, complaint #1012661
    • "WHILE DRIVING ON THE HIGHWAY AT 70 MPH, THE CAR SUDDENLY JERKED AND QUICKLY LOST SPEED, AND THE WRENCH LIGHT CAME ON. I ATTEMPTED TO PRESS THE GAS PEDAL, HOWEVER NOTHING REACTED, THE CAR WOULDN'T ACCELERATE. AFTER TURNING ON THE HAZARD LIGHTS, I WAS ABLE TO CR…"~151,000 mi, complaint #1123111
  6. #6

    power windows and locks

    57 unsafe, 7 annoyance

    64
    incidents
    Typical range: 39,000–71,000 mi

    Median 53,500 mi, based on 88 reports (9% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE'S ALARM SYSTEM, THE TAILGATE, AND THE DOOR LOCKS WORKED INDEPENDENTLY WITHOUT WARNING. THE FAILURES OCCURRED WHEN THE VEHICLE WAS UNOCCUPIED. THE CONTACT STATED THAT THE FAILURES RECURR…"~1,000 mi, complaint #1204334
    • "EDGE DRIVERS DOOR AJAR, AND ITS NOT. DOORS DON'T LOCK, THEY THINK THE DOOR IS OPEN, INSIDE LIGHTS STAY ON."~40,000 mi, complaint #1190511
    • "DOOR AJAR LIGHT STAYS ON AND DOOR WILL NOT LOCK. *TR"~55,000 mi, complaint #1178914
    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT DUE TO A DOOR LOCK FAILURE, THE BATTERY WAS DRAINED. THE CONTACT ALSO STATED THAT THE DOOR LOCKS FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN TO (KRIEGER FORD, INC. [REDACTED ADDRESS], COLU…"~71,000 mi, complaint #1639630
    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOORS OF THE VEHICLE FAILED TO AUTOMATICALLY LOCK WHEN THE VEHICLE WAS DRIVEN AS THE VEHICLE WAS DESIGNED TO OPERATE. THE CONTACT STATED THAT THE DOORS WOULD INTERMITTENTLY LOCK THEN RELEASE TH…"~129,131 mi, complaint #1637863
  7. #7

    control module

    1 stranded, 32 unsafe, 15 annoyance

    48
    incidents
    Typical range: 43,000–102,000 mi

    Median 60,000 mi, based on 43 reports (33% had no usable mileage)

    • "2011 FORD EDGE LIMITED WITH MYFORD TOUCH SYSTEM. TOOK DELIVERY OF THIS VEHICLE ON 2/23/11. SINCE, THE MYFORD TOUCH SYSTEM HAS EITHER OPERATED ON A VERY LIMITED BASIS, OR, AND MOST IMPORTANTLY, HAS BEEN ENTIRELY INOPERABLE. THE VEHICLE HAS BEEN IN DEALER SERVIC…"~500 mi, complaint #848085
    • "DOOR AJAR SENSOR STAYS ON EVEN WHEN DOOR IS CLOSED RESULTING IN LIGHTS STAYING ON.WITH THE NUMBER OF COMPLAINTS ON THIS ISSUE ,FORD SHOULD ISSUE A RECALL. *TT"~43,000 mi, complaint #1057276
    • "DRIVER DOOR CLOSE SENSOR MALFUNCTION. DOOR SENSOR HAS DOOR OPEN WARNING LIGHT WHEN DOOR CLOSED. DOOR SENSOR CAN FAIL WHILE DRIVING AND UNLOCK DOORS. OPEN DOOR SENSOR KEEPS INTERIOR LOP IGNITE ON AND DRAINS BATTERY. DOOR SENSOR KEEPS INTERIOR LIGHTS ON AND/…"~60,000 mi, complaint #1335716
    • "CENTER CONSOLE CONTROL STOPPED WORKING. CLIMATE, RADIO ETC. I WAS TOLD TO PULL A GREY SQUARE PLUG WIRE OUT OF BOX IN DRIVER SIDE FLOOR PANEL. DID SO RESET RADIO TO AM STATION RESET CLIMATE CONTROL ALL WORKED TILL NEXT TRIP. ALL DEAD AGIAN CAN REPEAT KEEPS GOIN…"~88,000 mi, complaint #1625113
    • "WHILE DRIVING AT 35 MPH, MY EMERGENCY HAZARDS CAME ON BY THEMSELVES. WILL NOT TURN OFF BY TOUCHING HAZARD BUTTON, OR PULLING BATTERY TERMINAL. TOOK TO A MECHANIC WHO SAID MY BODY CONTOL MODULE IS FAULTY, AND WONT READ ANY CODES. NEED TO TAKE TO DEALERSHIP F…"~160,000 mi, complaint #1627650
  8. #8

    hv system fault reduced power

    1 stranded, 34 unsafe

    35
    incidents
    Typical range: 35,000–62,000 mi

    Median 49,000 mi, based on 67 reports (0% had no usable mileage)

    • "WHILE DRIVING 25-40 MPH, THE CAR WENT INTO LIMP MODE, NO ACCELERATION AT ALL. "YELLOW WRENCH" LIGHT CAME ON THE INSTRUMENT PANEL. I WAS STUCK IN THE INTERSECTION, MAKING A LEFT HAND TURN ACROSS TWO LANES OF ONCOMING TRAFFIC, AND I COULD NOT MOVE THE CAR. THE E…"~15,000 mi, complaint #1148663
    • "ACTUALLY HAPPENED TWICE. ONCE AT 60 MPH AND AGAIN AT ABOUT 15MPH. THE CAR IMMEDIATELY DECELERATES ON ITS OWN AS IF IT IS NOT GETTING GAS. THE "WRENCH" ICON COMES ON. WHEN THE CAR IS TURNED OFF AND RESTARTED, IT FUNCTIONS NORMALLY. SEVERAL SIMILAR INSTANCES RE…"~36,900 mi, complaint #1110051
    • "WHILE DRIVING DOWN A LOCAL 4-LANE ROAD, THE 2011 FORD EDGE LOST POWER, BECAME UNRESPONSIVE TO THE ACCELERATOR PEDAL, AND THE "WRENCH" SYMBOL APPEARED ON THE INSTRUMENT PANEL. THE CAR WOULD STILL MOVE FORWARD (PERHAPS 5 MPH OR LESS), AND WE WERE ABLE GET THE F…"~51,299 mi, complaint #1115053
    • "VEHICLE LOST POWER PULLING OUT IN TRAFFIC (SO GLAD I DIDNT GET HIT), WOULD NOT ACCELERATE AND THE YELLOW WRENCH APPEARED ON THE INSTRUMENT PANEL. ONLY WAY TO CORRECT PROBLEM WAS TO RESTART ENGINE (THIS HAPPENED 3 TIMES TRYING TO GET HOME). THE THIRD TIME THE…"~61,950 mi, complaint #1192576
    • "I PURCHASED THE CERTIFIED USED EDGE IN OCTOBER OF 2013. I HAVE A MAJOR PROBLEM WITH THE VEHICLE IT HAS LOST ALL POWER ON ME TWICE IN THE LAST MONTH. ONCE WHILE SITTING IDLE AND JUST TONIGHT WHILE DRIVING [REDACTED ADDRESS]. THE WRENCH LIGHT CAME ON AND I HAD…"~106,000 mi, complaint #1305774
  9. #9

    backup camera

    14 unsafe, 1 broken, 17 annoyance

    32
    incidents

    Commonly reported, insufficient mileage data - n=12, median 72,500 mi, no reliable range below 25 reports.

    • "ALL DOOR SENSORS NEEDED REPLACING. THE FRONT INTERFACE DISPLAY MODULE NEEDED TO BE REPLACED BECAUSE THE HAZARD LIGHTS CAME ON FOR NO REASONS AND COULDN'T BE TURNED OFF. REAR VIEW CAMERA DOESN'T WORK. FRONT HOOD NEEDS PAINTING FROM POOR CLEAR COAT. IT TOOK ONE…"~26,000 mi, complaint #1677366
    • "MY BACK UP CAMERA IS VERY ERRATIC. SOMETIMES THE IMAGE COMES ON THE SCREEN UPSIDE DOWN AND SOMETIMES NOT AT ALL. SOMETIMES THE SREEN IF FILLED WITH YELLOW LINES INTERFERING WITH THE IMAGE AS WELL."~53,000 mi, complaint #1316342
    • "WHEN BACKING UP I HAVE THE REAR VIEW CAMERA BUT I DO NOT HAVE ANY GUIDANCE LINES. I STILL DO NOT HAVE ANY."~79,600 mi, complaint #1483755
    • "BACK UP CAMERA IS ONLY WORKING INTERMITTENTLY AND IF THE CAMERA DOES WORK- MOST OF THE TIME THE IMAGE IS UPSIDE DOWN. UPON RESEARCHING THIS ISSUE ONLINE I FOUND THAT MANY OTHERS ARE EXPERIENCING THIS ISSUE. MANY SUGGESTING RESETTING THE MYTOUCH SYSTEM TO FAC…"~81,000 mi, complaint #1362072
    • "BACK UP CAMERA STOPPED WORKING. MESSAGE APPEARS SAYING " CAMERA UNAVAILABLE PLEASE CONTACT DEALER" WHEN PLACED IN REVERSE."~145,000 mi, complaint #1552394
  10. #10

    acceleration loss or hesitation

    1 stranded, 27 unsafe

    28
    incidents
    Typical range: 36,500–74,000 mi

    Median 58,000 mi, based on 47 reports (2% had no usable mileage)

    • "MY HUSBAND WAS DRIVING; WE WERE ON A TRIP. THE SPEED DROPPED FROM ABOUT 50 TO A CRAWL; NO ACCELERATION. HE PULLED OVER AND I PULLED OUT THE OWNER'S MANUAL. THE INFO SAID THERE WAS A PROBLEM WITH THE POWERTRAIN AND THE CAR WOULD BE IN LIMP MODE. MY HUSBAND…"~14,000 mi, complaint #997295
    • "MY WIFE AND I WERE DRIVING WITH OUR TWO YOUNG CHILDREN (4-YEAR-OLD, AND SIX MONTHS) OUR 2011 FORD EDGE AND WITHOUT ANY NOTICE, THE CAR JERKED FORWARD AND WE LOST ALL POWER IN THE ACCELERATOR. FORTUNATELY, I WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD WITHOUT…"~32,561 mi, complaint #1188875
    • "WHILE DRIVING AT HIGHWAY SPEEDS ON AN INTERSTATE, THERE WAS A SUDDEN LOSS OF ACCELERATOR POWER. I WAS ABLE TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD, PARK, SHUT THE ENGINE OFF, AND RESTART WITH SEEMINGLY NO REPEATABLE AFFECT. DEALER NOT ABLE TO REP…"~55,000 mi, complaint #1091206
    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A STOP AT A TRAFFIC LIGHT, THE ENGINE REMAINED RUNNING HOWEVER, THE VEHICLE FAILED TO RESPOND. THE VEHICLE ROLLED INTO A PARKING LOT AND LUNGED FORWARD BEFORE TH…"~74,000 mi, complaint #1711593
    • "I WAS DRIVING DOWN THE ROAD TAKING MY CHILD TO DAYCARE AND THEN GOING TO WORK LIKE WE DO EVERY DAY, WHEN THE VEHICLE STOPPED ACCELERATING. IT DIDN'T DIE, BUT IT JUST WOULDN'T LET ME ACCELERATE ANYMORE. I HAD TO TURN ON MY HAZARD LIGHTS AND GET OFF THE ROAD AS…"~101,000 mi, complaint #1486989
  11. #11

    abs module

    26 unsafe

    26
    incidents
    Typical range: 75,000–158,000 mi

    Median 116,000 mi, based on 25 reports (29% had no usable mileage)

    • "AFTER ABS KICKED IN, PEDAL WENT TO FLOOR EXTENDING BREAKING DISTANCE. HCU IS THE PROBLEM. TEMPORARILY RESOLVED BY BREAKING HARD ON SNOW TILL RESET"~43,000 mi, complaint #1445956
    • "2011 FORD EDGE LIMITED, INTERMITTENT PEDAL FADE. WHILE DEPRESSING BRAKE PEDAL, PEDAL WILL FADE TO THE FLOOR. EVENTUALLY PEDAL WILL RETURN TO NORMAL OPERATION OVER TIME. BRAKE BOOSTER AND MASTER HAVE BEEN REPLACED AND ARE FUNCTIONING NORMAL. THIS ISSUE IS I…"~80,000 mi, complaint #1721599
    • "THANKSGIVING TIME (2018) APPLIED BRAKES, (2011 FORD EDGE WITH 105,000 MILES), WENT TO FLOOR BARLEY STOPPING. ALMOST PLOWED INTO CAR IN FRONT OF US. SCARED CRAP OUT OF US. NEVER DID THIS BEFORE!!! HAD CAR TOWED TO LOCAL SHOP. PUT ON NEW MASTER CYLINDER. THREE W…"~105,000 mi, complaint #1532300
    • "ABS HYDRAULIC MCU UNIT VALVES STICK OPEN AFTER TURNING AND GOING OVER A BUMP WITH THE BRAKES ON. OUT OF NOWHERE THE BAKE PEDDLE GOES ALMOST TO THE FLOOR AND DOES NOT RETURN TO NORMAL OPERATION. YOU ARE LEFT WITH A SPONGEY PEDDLE THAT WHEN PRESSED CONTINUES TO…"~145,000 mi, complaint #1741630
    • "WHILE DRIVING ABS LIGHT CAME ON, THEN SERVICE ADVANCE TRAK. DID THIS INTERMITTENTLY. GOT ON RAMP, TURNING WHEEL RIGHT ANTI LOCK BRAKES KICKED IN FOR NO REASON. IT WASN'T RAINING, NOT ICY, ETC. PARKED. WHEN I STARTED MY CARD DROVE 15 MINUTES, ABS LIGHT CAME BAC…"~162,000 mi, complaint #1741901
  12. #12

    infotainment head unit

    11 unsafe, 14 annoyance

    25
    incidents
    Typical range: 500–73,000 mi

    Median 6,000 mi, based on 25 reports (22% had no usable mileage)

    • "MY FORD TOUCH VOICE COMMANDS THAT CONTROL HANDS-FREE PHONE, CLIMATE, NAVIGATION, AND AUDIO DO NOT WORK RELIABLY AND CONSISTENTLY CAUSING INCREASED DRIVER DISTRACTION AND FRUSTRATION EITHER IN PARKED POSITION OR AT HIGHWAY SPEED. ACTUAL VOICE COMMANDS THAT WORK…"~500 mi, complaint #824853
    • "THE NAVIGATION IS PROBABLY THE MOST USER UNFRIENDLY UNIT WE HAVE EVER USED AND HAVE WRITTEN THREE TIMES TO CORRECT THE BAD INFORMATION IN IT; I.E. TAKES YOU TO THE WRONG LOCATION. A NAVIGATIONAL SYSTEM THAT CANNOT BE TRUSTED IS WORSE THAN NOT HAVING ONE AT AL…"~5,800 mi, complaint #896153
    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THE VEHICLE WAS EQUIPPED WITH A SYNC SYSTEM WHICH CONTROLLED THE SATELLITE RADIO, GPS NAVIGATION, TOUCH SCREEN FEATURE AND OTHER FUNCTIONS. WHILE DRIVING VARIOUS SPEEDS THE SATELLITE RADIO, GPS NAVIGATI…"~28,000 mi, complaint #906343
    • "DISPLAY SCREEN FOR BACK UP PROCESS IS DEAD. DANGEROUS SAFETY CONCERN. SCREEN IS DEAD ALL THE TIME. MAIN COMPUTER IS FAULTY AND NEEDS TO BE REPLACED AT HUGE EXPENSE."~72,033 mi, complaint #1402548
    • "The contact owns a 2011 Ford Edge. The contact stated that the infotainment screen touchpad was engaging functions independently. Additionally, the contact stated the rearview camera and the GPS were intermittently inoperable. The contact replaced the Image Pr…"~140,000 mi, complaint #2067112
  13. #13

    transfer case awd

    21 unsafe

    21
    incidents
    Typical range: 38,500–67,500 mi

    Median 58,500 mi, based on 31 reports (9% had no usable mileage)

    • "LEAK FROM POWER TRANSFER UNIT 11/16/2012 #2 PTU STILL LEAKING AND FOUND METAL SHAVINGS #3 1/5/2015 TRANSMISSION SLIPPING NEEDED A NEW SEPARATOR PLATE AND NEW INTAKE GASKET AND BRAKE BOOSTER REPAIR. *TR"~13,801 mi, complaint #1148245
    • "COMING OUT OF AN UNDERGROUND PARKING GARAGE AND THE VEHICLE SUDDENLY STOPPED AND I RECEIVED AN ORANGE WRENCH ERROR MESSAGE STATING AWD OFF. THE VEHICLE WOULD NOT ENGAGE IN A DRIVABLE GEAR. I HAD TO DRIFT TO A SPOT WHERE I COULD BE OUT OF THE LINE OF TRAFFIC,…"~42,423 mi, complaint #1140363
    • "CERTIFIED PRE-OWNED 2011 FORD EDGE LIMITED AWD. PURCHASED IN NOV. 2014. ON MONDAY, JUNE 8, 2015 AS I WAS DRIVING AT 55 MPH, A LIGHT CAME ON ON THE LEFT HAND SIDE OF THE INSTRUMENT PANEL. THE LIGHT SAID "AWD OFF" AND HAD A LITTLE WRENCH SYMBOL ON IT. THE CAR A…"~58,586 mi, complaint #1199087
    • "MY EDGE DRIVING ALONG ABOUT 35MPH AND WARNING LITE CAME ON AWD OFF W/A WRENCH LITE, QUICK JERK THEN UNABLE TO ACCELERATE. WAS ABLE TO GET TO SIDE OF ROAD @ 1MPH ENGINE WAS SHAKING CAR STALLED. SAT FOR ABOUT 15/20MIN STARTED RIGHT UP.. BUT KNOW ALSO HAVE A V…"~74,500 mi, complaint #1119596
    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AND WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE SEIZED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MAN…"~130,412 mi, complaint #1342122
  14. #14

    engine internal

    6 stranded, 14 unsafe

    20
    incidents

    Commonly reported, insufficient mileage data - n=23, median 80,000 mi, no reliable range below 25 reports.

    • "ENGINE FAILED SINCE NEW. MANY TRIPS TO DEALER ENDED IN COMPLETE TEAR DOWN. BLOWS SMOKE CLOUDS ON THE HIGHWAY."~1,500 mi, complaint #860339
    • "THE VEHICLE IN QUESTION STARTED TO DIE AND THERE WAS NO ACCELERATION. I WOULD RESTART THE CAR AND YOU COULDN'T REALLY ACCELERATE AND EVENTUALLY IT WOULD DIE AGAIN. NO WARNING WHATSOEVER. THE VEHICLE WAS TOWED TO THE DEALERSHIP AND AFTER THREE DAYS THEY FINA…"~60,517 mi, complaint #1062839
    • "HAZARD WARNING TOUCH BUTTON QUIT WORKING -- TOUCH THE BUTTON AND IT DOESNT WORK PART IS INTEGRATED INTO THE SONY TOUCH CONTROL PANEL/ SCREEN WATER PUMP FAILURE WITHOUT WARNING -- DESTROYED THE ENGINE -- STARTED AS SPORADIC OVERHEATING THAT THERMOSTAT WAS REP…"~89,000 mi, complaint #1563801
    • "WATER PUMP EXPLODED AND DESTROYED THE ENGINE WITH NO WARNING. THE CAR STOPPED WORKING AT 65 MILES AN HOUR ON THE HIGHWAY, LOST POWER, STEERING AND BRAKES. THE CAR WAS FULLY SERVICED AND PASSED INSPECTION ONLY 10 DAY BEFORE THE INCIDENT. THERE WAS NO W…"~104,500 mi, complaint #1476824
    • "THE TEMPERATURE GAUGE SUDDENLY WENT FROM NORMAL TO HIGH. I NOTICED IT AND WAS ABLE TO IMMEDIATELY TURN THE CAR OFF. NO ALARMS OR ALERTS WENT OFF ON THE CAR AT ALL. WHEN WE LOOKED UNDER THE HOOD OF THE CAR WE NOTICED THAT THE ANTIFREEZE WAS LEAKING. MY HUSBA…"~166,000 mi, complaint #1677718
  15. #15

    engine cooling

    2 stranded, 16 unsafe

    18
    incidents

    Commonly reported, insufficient mileage data - n=20, median 142,000 mi, no reliable range below 25 reports.

    • "I HAVE HAD THE VEHICLE FOR 6 MONTHS, IN APRIL 2014 THE FIRST INCIDENT OCCURRED WHEN THE CAR OVERHEATED ON 3 DIFFERENT OCCASIONS AND EMPTIED ALL THE ANTIFREEZE ON THE THIRD TIME. BROUGHT THE CAR TO THE DEALER, DEALER FOUND NO ERROR CODES AND LET THE VEHICLE RU…"~38,000 mi, complaint #1075083
    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED WHICH LOCATED THE FAILURE AT THE WATER PUMP THAT CAUSED THE F…"~101,000 mi, complaint #1379091
    • "I OWN A 2011 FORD EDGE LIMITED WITH A 3.5L, 6 CYLINDER ENGINE. THE VEHICLE HAS BEEN FAITHFULLY MAINTAINED SINCE I PURCHASED IT AT ~30,000 MILES. ON 5/25/2018 WHILE DRIVING OUT-OF-STATE AND WITH APPROXIMATELY 120,000 MILES THE VEHICLE BEGAN EXHIBITING SYM…"~120,000 mi, complaint #1471723
    • "FIRST OF ALL THE FIRST PROBLEM I ENCOUNTERED WITH MY VEHICLE WAS THE PASSENGER WHEEL BARRING WAS DEFECTED AND STARTED MAKING A BAD NOISE SO TOOK IT TO THE SHOP AND THE MECHANIC SAID LUCKY I DID BECAUSE IS WAS ABOUT TO BREAK AND CAUSE MY WHEEL TO COME OFF GOING…"~154,000 mi, complaint #1570282
    • "WHILE SITTING IN STOP[ AND GO TRAFFIC A WARNING IS ISSUED THAT THE ENGINE IS OVERHEATING! I TURN ON THE HEATER WHILE DRIVING AND THE NOTICE GOES OFF! WHEN I APPROACH THE CAR THE REAR TAILGATE DOOR OPENS AND AT TIMES I CAN'T LOCK THE DOORS AFTER PARKING THE CA…"~172,451 mi, complaint #1639301
  16. #16

    transmission automatic

    1 stranded, 15 unsafe, 1 annoyance

    17
    incidents

    Commonly reported, insufficient mileage data - n=24, median 46,500 mi, no reliable range below 25 reports.

    • "DRIVING AND TRANSMISSION DROPS HARD. I THIS HAS HAPPENED SEVERAL TIMES TYPICALLY WHEN FOOT IT OFF GAS. SAFETY CONCERN AS THE DROP IS SO SEVERE, SOMETIMES IT DOES THIS TWO TO THREE TIMES IN A ROW. VEHICLE TENDS TO BUCK IN EXTREME. DEALER CANT "RECREATE" PR…"~1,000 mi, complaint #858919
    • "I WAS DRIVING, AT 40 MILES PER HOUR, ON A CITY STREET. THE YELLOW/GOLD INDICATOR (A WRENCH) APPEARED. THE CAR IMMEDIATELY LOST POWER, GOING FROM 40 TO 20 MILES PER HOUR. THIS HAPPENED IN LESS THAN ONE MINUTE. I PULLED ON TO A SIDE STREET, TURNED OFF THE ENGINE…"~25,800 mi, complaint #1222962
    • "DRIVING ABOUT 40 MPH WHEN CAR SHIFTED INTO OVERDRIVE, THEN IT BUCKED. FOLLOWED BY DECREASE IN SPEED. CHECK ENGINE LIGHT AND AWDLIGHT CAME ON. LIMPED CAR TO SAFE LOCATION. NO THROTTLE RESPONSE. ENGINE WAS RUNNING, BUT STUMBLING. I TURNED CAR OFF AND WAITED A M…"~47,000 mi, complaint #1097800
    • "The contact owns a 2011 Ford Edge. The contact stated that while the vehicle was parked, the gear shifter was shifted to drive(D) however, the vehicle started to reverse instead. The failure recurred before the contact was able to drive forward. No warning li…"~105,050 mi, complaint #1957367
    • "THE CAR WAS IN MOTION.THE CAR MAKE A VOOM SOUND EVERY TIME IT SHIFT . I HAVE NEVER BEFORE HEARD BEFORE TODAY. *TR"~966,656 mi, complaint #1668194
  17. #17

    wiring harness

    1 stranded, 13 unsafe

    14
    incidents

    Commonly reported, insufficient mileage data - n=17, median 55,000 mi, no reliable range below 25 reports.

    • "OUR 2011 FORD EDGE,WHICH WE BOUGHT NEW FROM A LOCAL DEALERSHIP,NOW HAS AN ODOMETER READING OF JUST OVER17,000 MILES.AFTER EXPERIENCING THE INTERIOR LIGHTS COMING ON AND REMAINING ON WITHOUT THE SWITCH BEING USED OR THE DOORS OPENE,WE NOTICED THAT THE'DRIVERS D…"~17,000 mi, complaint #1470873
    • "THE "DOOR AJAR" WARNING LIGHT COMES ON INTERMITTENTLY AND HAS DRAINED THE BATTERY AT LEAST 4 TIMES OVER THE PAST 10 MONTHS. THE DEAD BATTERY HAS LEFT ME STRANDED ON SEVERAL OCCASIONS. *TR"~42,000 mi, complaint #1171943
    • "DOOR AJAR WARNING LIGHT COMES ON EVERY TIME WE GET INTO THE VEHICLE AND NEVER GOES OFF NO MATTER HOW MANY TIMES WE CLOSE THE DOOR. DOORS DO NOT LOCK AS CAR BEGINS TO MOVE. DOME LIGHTS STAY ON FOR EXTENDED PERIOD WHEN WE START DRIVING AND AFTER WE HAVE PARKED T…"~76,000 mi, complaint #1170484
    • "The contact owns a 2011 Ford Edge. The contact stated that the low battery warning light was illuminated. The contact purchased a new battery, and her brother replaced the battery. The contact stated that the system check, the rear suspension, and the door aja…"~82,000 mi, complaint #1894899
    • "WHILE DRIVING IN THE CITY MY HAZARD LIGHTS CAME ON AUTOMATICALLY AND I COULD NOT TURN THEM OFF. THIS ALSO MADE MY BLINKERS INCAPABLE OF BEING USED, A CLEAR SAFETY ISSUE AND LAW OFFENSE. MY HAZARD LIGHTS CONTINUED TO TURN ON AND OFF AUTOMATICALLY LEAVING ME WIT…"~128,000 mi, complaint #1662488
  18. #18

    lighting exterior

    10 unsafe, 2 annoyance

    12
    incidents

    Commonly reported, insufficient mileage data - n=13, median 75,000 mi, no reliable range below 25 reports.

    • "DRIVING THE BLUE RIDGE PARKWAY IN NC WE ENTERED THE FIRST OF SEVERAL TUNNELS ALONG THAT ROUTE. HEADLIGHT SWITCH WAS IN AUTO-ON POSITION AS IT IS ALWAYS. THE HEADLIGHTS DID NOT COME ON AS WE ENTERED THE TUNNEL AS THEY DO AT NIGHTFALL. I HIT THE BRAKES BEFORE EI…"~25,000 mi, complaint #1007588
    • "I OWN A 2011 FORD EDGE WITH THE MYFORD TOUCH OPTION. ON JULY 22, 2013, I EXPERIENCED AN EVENT THAT COULD HAVE HAD FATAL CONSEQUENCES. WHILE TRAVELING ON THE BLUE RIDGE PARKWAY IN NORTH CAROLINA, I ENTERED THE FIRST OF SEVERAL MOUNTAIN TUNNELS. WHEN I ENTER…"~40,000 mi, complaint #1000273
    • "DONE LIGHTS WILL NOT GO OFF. DRIVER SIDE BACK DOOR SHOES TO BE OPEN WHEN IT IS CLOSED."~112,000 mi, complaint #1328847
    • "THE HEADLIGHTS ARE WORTHLESS. MY FORD DEALER ADJUSTED THEM, MY FORD BODY SHOP ADJUSTED THEM, I ADJUSTED THEM, AND YOU STILL CANT SEE TO DRIVE AT NIGHT. THEY ARE NOT ANY GOOD. WHY HAVE YOU ALLOWED THIS TO GO ON? I WROTE TO YOU WHEN I FIRST GOT THE CAR AND GOT…"~130,000 mi, complaint #1616453
    • "WENT TO LEAVE AT NIGHT HEADLIGHTS DID NOT COME ON AND WILL NOT COME ON. DRIVE TO TURN JUST THE SWITCH TO MAKE THEM COME ON DID NOT WORK EITHER. THE LOW BEAMS NOR THE HIGH BEAMS WILL COME ON"~150,000 mi, complaint #1728530
  19. #19

    fuel tank and lines

    11 unsafe

    11
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "THE ROLL-OVER VALVE ON THE TOP OF THE FUEL TANK CRACKED ALLOWING GAS TO ESCAPE WHEN THE TANK WAS OVER HALF FULL. THE ROLLOVER VALVE IS PART OF THE TANK ASSEMBLY AND CANNOT BE REPLACED BY ITSELF. I HAD TO PURCHASE A NEW TANK ASSEMBLY FOR $1300 PLUS LABOR."~28,000 mi, complaint #1737730
    • "PLASTIC FUEL TANK LEAK FROM STEEL MOUNTING BRACKET REPAIR TO REPLACE FUEL TANK"~74,323 mi, complaint #1496384
    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED UPON ENTERING HIS VEHICLE, HE SMELLED AN ABNORMAL ODOR OF GASOLINE AFTER REFUELING. THE CONTACT STATED THAT HE WENT INTO HIS GARAGE AND SAW A PUDDLE OF GASOLINE ON THE FLOOR. THE CONTACT CONTACTED AN IN…"~86,000 mi, complaint #1684828
    • "The contact owns a 2011 Ford Edge. The contact stated that upon entering and exiting the vehicle, there was an abnormal fuel odor present. The contact took the vehicle to a dealer where they discovered a leak in the fuel tank due to a defective gasket. The con…"~91,000 mi, complaint #1750601
    • "UPON FUELING OF VEHICLE A STRONG SMELL OF FUEL IS PRESENT AND AFTER PARKING OVERNIGHT A SIGNIFICANT PUDDLE OF FUEL IS DISCOVERED UNDER THE VEHICLE. THIS IS A SEVER ISSUE WHICH NEEDEDS TO BE RECALLED TO PREVENT A CATASTROPHIC EVENT."~115,000 mi, complaint #1710768
  20. #20

    sunroof

    9 unsafe, 1 annoyance

    10
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "SUN ROOF SHATTERED WHILE DRIVING VEHICLE"~51,000 mi, complaint #1439841
    • "PANORAMIC VISTA ROOF WILL NOT CLOSE. VEHICLE WAS STATIONARY. I HAVE RESEARCHED THE ISSUE AND THOUSANDS OF FORD OWNERS ARE AFFECTED."~93,000 mi, complaint #1546010
    • "I WAS DRIVING ON THE INTERSTATE IN MONTGOMERY AL AT 60MPH. IT WAS NOT RAINING, ROUGHLY 78 DEGREES. I HEARD A LOUD POP & THEN GLASS SHOWERED DOWN ON ME. THE SUNROOF SPONTANEOUSLY SHATTERED. THERE WAS NO PRIOR DAMAGE & IT WAS NOT HIT BY ANYTHING. THERE WERE N…"~110,000 mi, complaint #1182520
    • "I WAS DRIVING TO WORK WHEN I HEARD A LOUD BOOM. AT FIRST I THOUGHT I HAD BLOWN A TIRE, BUT MY VEHICLE WAS NOT SHAKING LIKE I HAD, I LOOKED IN THE BACK SEAT TO MAKE SURE MY SON WAS OK AND THAT IS WHEN I NOTICED MY SUN ROOF HAD SHATTERED. NOTHING HIT IT, IT JUST…"~112,000 mi, complaint #1487833
    • "MY WIFE AND I BOUGHT A 2011 FORD EDGE ON OCTOBER 28, 2015 WITH PREMIUM CARE EXTENDED SERVICE PLAN. WE ASKED BEFORE WE TOOKED THE PLAN WHAT WAS COVERED. IT WAS EXPLAINED TO US THAT IT WAS COVERED FROM BUMPER TO BUMPER FOR 36,000 MILES OR 36 MONTHS. WE HAVE A IS…"~549,800 mi, complaint #1272081
  21. #21

    other

    2 unsafe, 7 annoyance

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH THREE CHILD RESTRAINT SEAT LATCH ANCHORS IN THE REAR SEAT AREA. THE SEAT WITH THE ONE ANCHOR INSTALLATION PREVENTED A CHILD SEAT TO BE POSITIONED IN THAT SPECIFIC SEAT…"~1,000 mi, complaint #930005
    • "1. LEASED CAR ON 12/31/2010, THE SYNC FAILED AND SCREEN WENT BLANK WHILE DRIVING. 2. BACKED OUT OF DRIVEWAY AND REAR CAMERA FROZE. 3. DOORS AND HOOD OUT OF LINE 4. GAS TANK LEAK, DEALER DOESN'T KNOW WHEN THEY CAN GET A PART. *TR"~3,980 mi, complaint #852617
    • "DOOR AJAR LIGHT STAYS ON ALL THE TIME EVEN WHEN DOOR IS CLOSED ALL THE WAY. INTERIOR LIGHTS STAY ON. NOW THE BACK UP CAMERA SAYS IT UNAVAILABLE OR SHOWS UPSIDE DOWN. *JS"~99,000 mi, complaint #1143191
  22. #22

    airbag system

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "MY SON WAS DRIVING HIS 2011 FORD EDGE DOWN A BUSY ROAD AT NIGHT WHEN ANOTHER DRIVER CUT RIGHT IN FRONT OF HIM. HE HIT THE BRAKES BUT THE ROAD WAS WET AND THE CAR WOULD NOT STOP. TO AVOID A FRONT COLLISION WITH THE OTHER DRIVER HE TURNED THE STEERING WHEEL TO…"~3,000 mi, complaint #904611
    • "I WAS REAR-ENDED AT A PEDESTRIAN CROSSWALK BY A TEEN TEXTING ON HIS SMARTPHONE WHILE DRIVING AT THE SPEED OF ABOUT 40MPH. THE IMPACT CAUSED ME TO SMASH INTO ANOTHER CAR IN FRONT OF ME. I WASN'T INJURED BECAUSE I BRACED MYSELF FOR IMPACT LOOKING UP THROUGH MY M…"~15,789 mi, complaint #977669
    • "HIT ON DRIVER FRONT FENDER AT 50 MPH AND THEN AGAIN ON THE PASSERGER SIDE AT 10 MPH. NO AIR BAGS DEPLOYED DURING THE ENTIRE PROCESS. *TR"~69,543 mi, complaint #1162514
    • "THE DOOR AJAR LIGHT ON DRIVER SIDE DOOR REMAINS ON INTERMITTENTLY. OCCASIONALLY AFTER REPEATED SHUTTING OF THE DOOR IT WILL GO OFF. THE AIR BAGS ARE EFFECTED. I UNDERSTAND THEY WILL NOT DEPLOY IF THIS LIGHT REMAINS ON."~77,000 mi, complaint #1183332
    • "ON OCTOBER 2016, THE DRIVER WAS WESTBOUND ON 2 LANE ROUTE 40 NEAR SPRINGFIELD, OHIO. A MEDICAL CONDITION CAUSED THE DRIVER TO PASS OUT. THE AUTO VEERED OFF THE ROAD INITIALLY TRAVELING APPROXIMATELY 40 MILES PER HOUR. IT CROSSED THROUGH A YARD AND HIT NOSE FI…"~105,600 mi, complaint #1362505
  23. #23

    glass and windshield

    8 unsafe

    8
    incidents

    Commonly reported, insufficient mileage data - n=12, median 24,500 mi, no reliable range below 25 reports.

    • "ON JULY 19TH, 2011 WHILE DRIVING SOUTH BOUND ON FOLLY ROAD IN CHARLESTON, SC I WAS SLOWING DOWN TOWARDS THE INTERSECTION W/ FORT JOHNSON ROAD. I WAS TRAVELING APPROXIMATELY 30MPH WHEN I HEARD A VERY LARGE POP OR EXPLOSION LIKE SOUND. AFTER A SECOND OR TWO, I…"~800 mi, complaint #868572
    • "WE HAVE A 2011 FORD EDGE LIMITED WHICH SOMEONE THREW A 3" DIAMETER ROCK AT THE DRIVER SIDE GLASS. IT WAS NOTED GLASS WAS NOT TEMPERED BUT HAD A SOUND PROOFING LAMINATE IN MIDDLE OF GLASS. PRODUCE LARGE QUANTITIES OF SHARP GLASS SPLINTERS THROUGHOUT CABIN AND…"~7,000 mi, complaint #881113
    • "CAR WAS OPERATED IN COLD WEATHER ON MONDAY 12/28 AND THE REAR DEFROSTER WAS ACTIVATED. CAR SAT IN GARAGE FROM 12/28 EVENING THRU 12/30 AFTERNOON. SOMETIME AFTER 10:00 PM ON THE 29TH DEC, THE REAR WINDOW EXPLODED. VEHICLE WAS STATIONARY IN THE GARAGE"~52,000 mi, complaint #1249004
    • "The contact owns a 2011 Ford Edge. The contact stated that while the vehicle was parked, the rear windshield exploded. There was no impact to the rear windshield that could have caused it to shatter. The vehicle was not diagnosed nor repaired. The manufacturer…"~113,000 mi, complaint #1812161
    • "THE BACK GLASS SECTION OF MY PANORAMIC SUNROOF EXPLODED AS I WAS DRIVING. THERE WAS NO DEBRIS ON THE ROAD AND NO OTHER VEHICLES AROUND."~170,000 mi, complaint #1741620
  24. #24

    lighting interior

    5 unsafe, 3 annoyance

    8
    incidents

    Commonly reported, insufficient mileage data - n=18, median 52,500 mi, no reliable range below 25 reports.

    • ""DOOR AJAR" WARNING LIGHT ON DASH DOES NOT GO OUT. ALSO, TWIN INTERIOR LIGHTS DO NOT GO OUT. THIS DRAWS DOWN BATTERY WHEN PARKED AND IS A SAFETY ISSUE WHEN DRIVING AT NIGHT. FIX FROM FORD DEALERSHIP IS $400+. THIS IS RIDICULOUS, AND SEEMS TO BE A SYSTEMIC…"~24,000 mi, complaint #1194647
    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT AFTER CLOSING THE FRONT DRIVER SIDE DOOR, THE AJAR DOOR WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT STATED THAT THE INTERIOR DOME LIGHT FAILED TO POWER OFF, CAUSING A GLARE WHILE DRIVING AT NIG…"~30,000 mi, complaint #1147686
    • "THE DOOR AGAR WARNING AND DOME LIGHTS STAY ON AND I AM NOT SURE THE DOOR IS SHUT. THE WARNING INDICATOR AND DOME LIGHT STAY ON MAKING IT DIFFICULT AT NIGHT TO DRIVE SAFELY"~30,255 mi, complaint #1322740
    • "INTERIOR LIGHTING STAYS ON WHEN IN PARK OR DRIVING BECAUSE OF DOOR SWITCH MALFUNCTION SAYING DOOR IS AJAR WHEN IT IS IN FACT CLOSED CREATES DRIVING HAZARD WHEN LIGHTS WILL NOT TURN OFF AND GLARING OFF WINDSHIELD MAKING DRIVING AT NIGHT DANGERS PLEASE MAKE A R…"~55,000 mi, complaint #1276109
    • "INTERIOR LIGHT WOULD STAY ON WITH FALSE DOOR OPEN SIGNAL ON DRIVER SIDE, THEN SAME THING ON PASSENGER SIDE. UNDER WARRANTY AT THE TIME BUT HAD $100 DEDUCTIBLE PAID ON EACH SIDE. NOW WARRANTY IS UP AND R/REAR SIDE DOOR AJAR LIGHT STAYING ON. THIS HAS TO BE MANU…"~85,000 mi, complaint #1276325
  25. #25

    alignment and pull

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "DURING ACCELERATION, VEHICLE PULLS TO THE RIGHT WITH STEERING WHEEL TURN TO THE RIGHT. PULLING HAPPENS REGARDLESS OF ACCELERATING FROM STOP OR MOVING. THE HARDER THE ACCELERATION, THE HARDER THE PULL. DURING COASTING AND BRAKING, VEHICLE TRAVELS STRAIGHT. *T…"~500 mi, complaint #857749
    • "VEHICLE PURCHASED NEW, DRIVEN 890 MILES IN FIRST TRIP. VEHICLE HAS DRAMATIC PULL TO THE RIGHT. CONSTANT LEFT STEERING INPUT FOR VEHICLE TO REMAIN ON ROADWAY. DEALER ADJUSTED ALIGNMENT , BUT WAS NOT ABLE TO CORRECT. DEALER AND FORD REPRESENTATIVE INDICATE THAT…"~890 mi, complaint #839228
    • "2011 FORD EDGE. FROM THE TIME THAT I TOOK POSSESSION OF THIS NEW VEHICLE, IT HAS DRIFTED OR PULLED TO THE RIGHT. IT WILL MOVE ABOUT 5 FEET IN A MATTER OF 50 TO 75 FEET IN MOVING DIRECTION. THE DEALER SHIP SERVICE MANAGER STATES , IT IS IN SPECIFICATION".…"~1,000 mi, complaint #841070
    • "TL*THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHEN DRIVING THE VEHICLE, IT WOULD DRIFT SHARPLY TO THE RIGHT IF HIS HANDS WERE NOT ON THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT IT OCCURRED WHEN A VEHICLE WA…"~2,400 mi, complaint #840722
    • "MY VEHICLE IS A FORD EDGE 2011. I JUST RECEIVED THIS FLEET VEHICLE IN DECEMBER. RECENTLY (FEBRUARY) NOTICED THE ALIGNMENT WAS DRASTICALLY OFF. IN ORDER TO GO STRAIGHT, THE WHEEL WAS CRANKED ALL THE WAY TO THE LEFT. I TOOK IT INTO FIRESTONE REDONDO BEACH TO GET…"~4,885 mi, complaint #843160
  26. #26

    key fob and immobilizer

    1 stranded, 3 unsafe, 3 annoyance

    7
    incidents

    Commonly reported, insufficient mileage data - n=10, median 91,000 mi, no reliable range below 25 reports.

    • "THE DRIVER DOOR SAYS IT IS AJAR BUT ITS ACTUALLY SHUT. AND THE KEY FOB DOES NOT WORK TO UNLOCK THE DOORS WHEN YOU TOUCH THE SENSOR ON THE DOOR HANDLE. *TR"~52,000 mi, complaint #1145989
    • "DRIVER DOOR SHOWS AJAR BUT IS NOT THIS IS AN INTERMITTENT PROBLEM AND CAUSES SPONTSPONTANEOUS DOORS TO UNLOCK. AND THE ELECTRONICS IN THE CAR TO TURN ON WITHOUT KEUS PRESENT. DRAINS BATTERY FRQUENTLY. *TR"~63,000 mi, complaint #1138284
    • "DOOR AJAR WARNING LIGHT COMES ON BECAUSE OF A FAULTY SENSOR. ONLY COMES ON WHEN VEHICLE IS FIRST STARTED AND MAKES THE AUTOMATIC LOCKS USELESS. INTERIOR LIGHT STAYS ON, DOORS WILL NOT LOCK AUTOMATICALLY, OR CAN THEY BE LOCKED REMOTELY. SEEMS TO BE A VERY COMMO…"~90,000 mi, complaint #1306776
    • "DOOR AJAR WARNING MESSAGE ON WHILE DRIVING OR PARKED. CAUSES INTERIOR LIGHTS TO STAY ON 10 MINUTES BEFORE TURNING OFF WHEN PARKED. INTERIOR LIGHTS WILL TURN ON AND ALARM HORN WILL SOUND INTERMITTENTLY WHEN PARKED. I PULLED THE FUSE FOR THE HORN RELAY, DON'T K…"~91,000 mi, complaint #1326527
    • "I BOUGHT THIS CAR 2015 IN THE LATE WINTER. FROM THE TIME I BOUGHT IT THE DRIVERS DOOR SENSOR WOULD SAY ITS AJAR. ACCORDING TO THE DEALER IT WOULD BE ABOUT $1000 TO FIX. TONIGHT MY AUTO DOOR UNLOCK DOESN'T WORK AND NEITHER DOES THE KEY UNLOCK THE DOOR. I'M STRA…"~93,300 mi, complaint #1338856
  27. #27

    seat mechanism

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "DRIVERS SEAT ROCKS BACK AND FORTH DURING ACCELERATING AND DECELERATING AT SPEEDS. CREATES AN UNEXPECTED ACTION THAT CAUSES DISORENTATION DURING DRIVING. CAN CAUSE AN ACCIDENT. *TR"~57,500 mi, complaint #1070354
    • "THE FRONT SEAT IS TIGHT AND HAD A DEALER TO CHECK THAT BUT WHEN U ACCELERATE THE SEAT JUMPS BACKWORDS AND WHEN YOU BRAKE THE SEAT JUMPS FORWARDS. THE SEAT TRACK IS BAD. AFTER READING ONLINE ALOT OF PEOPLE ARE HAVING THIS ISSUE."~62,000 mi, complaint #1233325
    • "WHEN ACCELERATING, YOU CAN FEEL THE DRIVERS AND/OR PASSENGER FRONT SEAT SHIFT BACKWARD. WHEN STOPPING, YOU CAN FEEL THE DRIVERS AND/OR PASSENGER FRONT SEAT SHIFT FORWARD. I HAVE QUESTIONED THIS AT THE DEALERSHIP WITHOUT RESOLUTION. I CAN'T FIND ANYTHING THAT W…"~67,000 mi, complaint #1559695
    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT AN UNKNOWN SPEED AND ATTEMPTING TO STOP ABRUPTLY, THE FRONT DRIVER'S SEAT FRACTURED, FELL FORWARD, BACKWARDS, AND THEN LAYED DOWN FLAT. THE VEHICLE WAS TAKEN TO MIKE BROWN FORD ([REDACTED PHONE], LOCATED…"~100,000 mi, complaint #1564472
    • "THE DRIVER'S SEAT HAS STARTED COMING FORWARD DURING MODERATE TO SUBSTANTIAL BRAKING, AND BACKWARDS DURING SIMILAR ACCELERATION."~117,000 mi, complaint #1649438
  28. #28

    stability and traction control

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "WHILE DRIVING [REDACTED ADDRESS], THE CAR SLOWED ON ITS OWN AND STOPPED. I WAS UNABLE TO STEER THIS VEHICLE. I RESTARTED IT FOUR TIMES; IT WOULD GO FOR ABOUT 100 FEET AND THEN SLOW DOWN TO A STOP ONCE AGAIN. I FEEL FORTUNATE NO ONE RAN INTO ME. I CONSIDER THIS…"~46,000 mi, complaint #1241853
    • "THE AWS LIGHT STAYS ON AND SAYS THE DRIVER STABILITY CONTROLS ARE NOT WORKING PROPERLY. TOOK IT TO A FORD DEALERSHIP FOR SERVICING, CHARGED 800 PLUS AND THE ISSUE IS STILL OCCURRING. THEY CLAIM IT'S A SENSOR ISSUE BUT IT'S STILL HAPPENING! IF I TURN LEFT OR RI…"~80,000 mi, complaint #1574133
    • "RECEIVED INTERMITTENT TRACTION SYSTEM WARNINGS WHILE DRIVING 2011 FORD EDGE AND IN ADDITION TO THE WARNINGS CAR DROVE VERY DIFFERENTLY -LIKE IT WAS BOGGED DOWN AND ACCELERATION WAS DIFFICULT. IN ORDER TO CORRECT THE PROBLEM I PULLED OVER AND TURNED OFF CAR AN…"~89,000 mi, complaint #1380404
  29. #29

    power steering hydraulic

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "CARE STARTED MAKING A WHIRRING NOISE THAT WAS INTERMITTENT, BUT NOT A NORMAL NOISE. TOOK IN FOR SERVICE, FOUND A LEAK IN POWER STEERING. TWO MONTHS LATER (5/9/12) TRYING TO BACK OUT OF A PARKING SPACE THE POWER STEERING PUMP QUIT, COULDN'T TURN THE WHEEL AND…"~23,072 mi, complaint #1137933
    • "THE POWER STEERING DOES NOT WORK PROPERLY AT LOW SPEEDS. THIS IS IDENTFIED IN FORD'S TSB 10-21-1 STEERING THE VEHICLE IS VERY DIFFICULT. I'M CONCERNED THAT THE ABILITY TO PROPERLY CONTROL THE VEHICLE AT LOW OR HIGH SPEEDS MAY BECOME A PROBLEM. THIS IS A…"~29,000 mi, complaint #1091170
    • "AFTER STARTING THE VEHICLE, THE POWER STEERING PUMP WAS MAKING A SQUEALING NOISE AND THE STEERING WAS SLUGGISH. AFTER ABOUT 15 MINUTES, THE SQUEALING NOISE STOP AND THE STEERING FELT NORMAL. THE SAME THING HAPPENS EVERY TIME DURING A COLD START. *TR"~30,000 mi, complaint #1117664
    • "IN DECEMBER OF 2013 I NOTICED THE STEERING ON MY FORD EDGE WAS ACTING UP AND OCCASIONALLY THE POWER STEERING WOULD GO AWAY FOR A SHORT PERIOD TIME. THIS ISSUE ALMOST CAUSED A COUPLE ACCIDENTS BECAUSE THE CAR WOULD NOT REACT WHEN TURNED. THE DEALERSHIP ADDED…"~31,200 mi, complaint #1096737
  30. #30

    unintended acceleration

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 10 MPH, THE ENGINE BEGAN TO REV UP AND THE VEHICLE ACCELERATED IN REVERSE INDEPENDENTLY TO 35 MPH. THE VEHICLE BEGAN TO SPIN AND THE CONTACT CRASHED INTO A MOTOR HOME. THE POLICE REPORTED TO T…"~10,000 mi, complaint #911599
    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 1 MPH, THE VEHICLE UNEXPECTEDLY INCREASED ACCELERATION AND THEN CRASHED INTO A TREE. THE DRIVER SUSTAINED INJURY TO THE SHOULDER. THE VEHICLE WAS TOWED TO A COLLISION CE…"~20,000 mi, complaint #935418
    • "I PULLED INTO A PARKING SPACE. FELT THE CAR MOVE FORWARD. IMMEDIATELY TURNED THE STEERING WHEEL TO AVOID THE CAR DIRECTLY PARKED IN FRONT OF ME. ACCELERATING TO 25-30 MILES PER HOUR AND NOT KNOWING WHAT WAS HAPPENING, STEERED THE CAR UP THE PARKING LANE INTO A…"~23,195 mi, complaint #962118
    • "I ATTEMPTED TO PARK BEHIND A PARKED VEHICLE. I BACKED OUT OF A DRIVEWAY APPROX 60' FROM THE PARKED CAR AND WHEN I PUT THE CAR IN DRIVE THE ENGINE STARTED TO RACE & REV VERY QUICKLY (6 - 7 RPM) LIKE THE ACCELERATOR WAS STUCK. THE CAR RACED FORWARD AND WOULD N…"~33,000 mi, complaint #940296
    • "ON OCCASION, WHEN BREAKING AT SLOW SPEEDS (LIKE PULLING INTO A PARKING SPACE) WHILE DEPRESSING THE BRAKE PEDDLE, THE CAR WILL ACCELERATE AND LURCH FORWARD. MY FOOT WAS NOWHERE NEAR THE ACCELERATOR PEDDLE. THIS HAPPENS ABOUT ONCE EVERY FEW WEEKS."~56,000 mi, complaint #1291090
  31. #31

    software or update

    3 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "THIS IS THE SECOND TIME I HAVE EXPERIENCED A COMPLETE LOSS OF ACCELERATION. I BROUGHT MY CAR TO LOCAL FORD DEALER ABOUT A MONTH AGO AND THEY INSTALLED A SOFTWARE UPDATE AND SAID THAT SHOULD FIX THE PROBLEM BUT THE PROBLEM OCCURRED AGAIN TODAY. LUCKILY BOTH TIM…"~103,405 mi, complaint #1119288
  32. #32

    wheel or rim

    2 unsafe, 2 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS 2011 FORD EDGE. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE, SHE SCRAPED THE TIRE AGAINST A CURB. THE FAILURE CAUSED THE REAR PASSENGER'S SIDE HUB CAP TO BEND, EXPOSING SHARP EDGES. THE CONTACT WAS CONCERNED THAT THE DAMAGED HUB CAP…"~30,000 mi, complaint #1047056
    • "MY PASSENGER SIDE WHEELS HIT A SNOW HIDDEN POT HOLE AND SCRATCHED BOTH WHEEL COVERS. WHEN I WENT TO MY FORD DEALER TO PURCHASE TWO NEW WHEEL COVERS I WAS TOLD THAT THEY WERE NOT "COVERS" (HUB CAPS) AT ALL, RATHER THEY WERE "CHROME FOIL COVERED PLASTIC" BONDED…"~35,000 mi, complaint #1114048
    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE REAR PASSENGER SIDE RIMS FRACTURED WITHOUT WARNING. THE FAILURE ALSO OCCURRED ON THE FRONT PASSENGER SIDE RIM. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO REPLACED THE REAR PASSENG…"~54,000 mi, complaint #1334853
  33. #33

    wiper and washer

    1 unsafe, 3 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WIPERS HAVE A MIND OF THEIR OWN COMING ON WHEN EVER THEY WANT TO AND RUN ON INTERMITTENT. YOU COULD START THE CAR AND THE WIPERS START. DURING LOVE BUG SEASON SMEARING LOVE BUG GUTS ALL OVER THE WINDOW. CAUSING A DISTRACTION, NOT ONLY TO YOU BUT TO OTHER DRIVE…"~62,000 mi, complaint #1213261
    • "MY WIPER BLADES GO WILL GO OFF ABOUT EVERY 5-10 SECONDS AND KNOW IS IN OFF POSITION. MY VEHICLE CAN BE IN PARK OR IN MOTION AND STILL THE SAME. I'VE TWISTED THE KNOW ON AND OFF AND STILL THEY WILL NOT TURN OFF. STARTED ABOUT 3 WEEKS AGO AND STILL GOING"~80,000 mi, complaint #1466763
    • "WHEN I TURN ON MY FRONT WIPERS THEY STAY ON. NO MATTER WHAT. THEY ALMOST HAVE A MIX OF THEIR OWN. THEY WON'T TURN OFF. EVEN F I TURN MY CAR OFF THEN BACK ON THEY STAY ON. I FEEL LIKE IT'S MORE OF A DISTRACTION WHEN IT'S NOT RAINING HAVING THEM ON."~123,000 mi, complaint #1731792
  34. #34

    adas collision warning

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "MY WIFE WAS GOING HOME AND TRAVELING APPROXIMATELY 45 MPH. THE COLLISION AVOIDENCE LIGHTS STARTED FLASHING AND THE BRAKES LOCKED UP. THERE WERE NO VEHICLES IN FRONT OF ME, BUT SHE WAS ALMOST REAR ENDED FROM THE TRAFFIC BEHIND. THE VEHICLE NEVER CAME TO A COMP…"~42,350 mi, complaint #1172553
    • "CONTINUOUS FAILURE OF COLLISION WARNING SYSTEM THAT ELIMINATES THE USE OF CRUISE CONTROL. WARNING HAS TO BE ACKNOWLEDGED AND SHUT OFF VIA OK IN CONTROLS. THIS OCCURS AT START UP."~76,000 mi, complaint #1528576
    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DECELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS MANUALLY RESTARTED AND OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO WINNER FORD ([REDACTED ADDRESS], DOVER, DE); HOWEVER,…"~93,000 mi, complaint #1488920
  35. #35

    brake pads and rotors

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "AT 44460 MILES THE ABOVE PARTS WERE REPLACED AND NOW ON SEPTEMBER 23, 2013 SOME OF THE SAME PARTS HAVE FAILED AGAIN. THE COST OF THE ORIGINAL REPAIR WAS $410.62. I BELIEVED AT THE TIME OF THE ORIGINAL REPAIR THAT ALL OR A GOOD SHARE OF THE COST SHOULD HAVE B…"~44,460 mi, complaint #1011656
    • "2 MAIN ON GOING ISSUES 1. BRAKES- FROM DAY ONE, CONSTANTLY-NEEDING TO BE RE ROTORED / NEW PADS / GRINDING SQUEAKY SOUNDS - ALL THE TIME. FORD BLAMES ME FOR ' NOT DRIVING ENOUGH ' ?.? CONCERNED FOR SAFETY - WILL THEY FAIL? 2. TOOK CAR IN TODAY 4.5.18 - FOR 2…"~53,000 mi, complaint #1459633
  36. #36

    driveshaft axle cv

    1 stranded, 2 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "AT DECELLERATION, A LOUD AND NOTABLE CLUNK (ALMOST AS IF HIT BY ANOTHER VEHICLE) CAN BE FELT/HEARD WHEN THE GAS PEDAL IS PRESSED AFTER DECELLERATION. THIS APPEARS TO BE CONSISTENT WITH OTHER OWNER'S DESCRIPTION OF SIMILAR SITUATIONS DURING DECELLERATION THEN A…"~5,000 mi, complaint #1091208
    • "THE ENGINE REMAINS RUNNING, BUT VEHICLE LOOSES ALL POWER TO THE WHEELS AND SUDDENLY STOPS. THIS HAS OCCURRED AT VARIOUS SPEEDS FROM [REDACTED ADDRESS] TO 55 MPH ON AN INTERSTATE. IT IS UNSAFE AND THE CAR IS UNABLE TO MANEUVERED TO THE SIDE OF THE ROAD. THIS CL…"~50,042 mi, complaint #1104982
    • "THE VEHICLE WAS STATIONARY AND ATTEMPTING TO ACCELERATE AWAY FROM A STOP LIGHT. THE VEHICLE WOULD NOT MOVE UNDER ITS OWN POWER. THE ENGINE RPM WOULD INCREASE AS WELL AS THE SPEEDOMETER BUT NO MOVEMENT. THE VEHICLE WOULD ALSO MOVE WITH THE VEHICLE IN PARK. TOWE…"~148,000 mi, complaint #1607948
  37. #37

    exhaust system

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT APPROXIMATELY 65 MPH AND ACCELERATING, THE CONTACT NOTICED AN EXHAUST SMELL EMITTING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS FOUR DIFFERENT TIMES. THE TECHNICIANS…"~1,695 mi, complaint #874356
    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, EXHAUST FUMES EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE…"~49,000 mi, complaint #1278750
    • "WHEN DRIVING IN CERTAIN DAYS ESPECIALLY AFTER THE CAR HAS BEEN SITTING OVER THE WEEKEND YOU CAN SMELL EXHAUST FUMES IN THE CABIN"~93,000 mi, complaint #1295312
  38. #38

    instrument cluster

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "INSTRUMENT PANEL INDICATES DRIVER'S DOOR NOT CLOSED. DOOR AJAR LIGHT IS ON. SAFETY CONCERN WITH THE 2011 FORD EDGE. *TR"~42,000 mi, complaint #1058872
    • "THE 'DOOR AJAR' LIGHT ON THE INSTRUMENT CLUSTER STAYS ILLUMINATED EVEN WHEN ALL DOORS ARE PROPERLY LATCHED. THIS MALFUNCTION DISABLES THE AUTOMATIC LOCKING FEATURE WHEN THE VEHICLE IS PUT IN THE DRIVE POSITION. IT ALSO CAUSES THE INTERIOR LIGHTS TO STAY ON A…"~54,000 mi, complaint #1322900
  39. #39

    steering rack mechanical

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL*THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY BETWEEN 10-20 MPH, THE CONTACT ATTEMPTED TO MAKE A RIGHT TURN AND THE STEERING WHEEL LOCKED WITHOUT WARNING. THE VEHICLE WAS DRIVEN ONTO THE SIDE OF THE ROAD AND THE ENGINE SHUT OFF. UPON RESTAR…"~9,000 mi, complaint #855035
    • "VEHICLE FAILED ANNUAL SAFETY INSPECTION AT APPROXIMATELY 40K MILES. DEALER EXPLAINED THAT FRONT TIE ROD ENDS HAD FAILED AND NEEDED REPLACEMENT. MADE AN APPOINTMENT FOR SERVICE. UPON RETURNING FOR SERVICE ON THE SCHEDULED DATE AT APPROXIMATELY 45K MILES, DEALER…"~40,000 mi, complaint #1078884
  40. #40

    suspension arms and bushings

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "I HAVE A LOUD POPPING NOISE WHEN I TURN TO THE LEFT. WHEN I PULL INTO A PARKING STALL AND WHEN I BACK OUT AND U TURNS.ITS BEEN TO TWO DIFFERANT SHOPS. ONE SHOP REPLACED THE STRUT, STRUT TOWER BARRING ,LOWER A ARM,AXEL,STRUT MOUNT,AND THE POWER STEERING.THE N…"~36,000 mi, complaint #1320246
    • "WITHOUT ANY FOREWARNING, WE WERE DRIVING ALONG AND HEARD AND FELT SEVERAL LOUD POPS COMING FROM UNDER THE HOOD. WHEN WE STOPPED, WE FOUND A BROKEN WINDSHIELD, THE PASSENGER SIDE WHEEL/TIRE HAD COLLAPSED INTO THE WHEEL WELL, AND THE ENGINE HOOD WAS PUSHED UP RO…"~51,000 mi, complaint #1258956
    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING 45 MPH, THE ANTI-LOCK BRAKE WARNING INDICATOR ILLUMINATED AND THE CRUISE CONTROL FAILED TO FUNCTION. WHEN TURNING THE STEERING WHEEL TO THE RIGHT, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE BRAKES.…"~161,500 mi, complaint #1614395
  41. #41

    tire failure

    1 stranded, 2 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2011 FORD EDGE EQUIPPED WITH PIRELLI SCORPION STR TIRES, SIZE 245/50/R20. WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT FROM THE SIDEWALLS. THE CONTACT REPLACED THE TIRE WITH A SPARE. THE VEHICLE WAS TAKEN TO…"~30,000 mi, complaint #1199334
    • "I WAS RIDING DOWN THE STREET AT A NORMAL SPEED, ALL OF A SUDDEN I HEARD A LOUD SOUND. THE CAR STARTED DRIVING REALLY FUNNY. I PULLED OVER ON A SIDE STREET TO SEE IF I HIT SOMETHING,. NOTHING WAS IN THE ROAD, I THEN LOOKED AT THE CAR.THIS IS WHEN I NOTICED MY T…"~81,000 mi, complaint #1103935
  42. #42

    catalytic converter

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "MY FORD EDGE 2011 3.5 6CYL WHILE IN MOTION, STOPPED RUNNING AND THREE NEW ELECTRIC MODULES AND 6 CORES HAD BEEN REPLACED AND THE UNIT STILL DOESN'T RUN NORMAL AND HAS A BURNING SMELL IN THE MOTOR. UNIT HAS BEEN FOR THE LAST 1 MONTH AT THE AUTHORIZED FORD DEALE…"~92,000 mi, complaint #1622950
  43. #43

    corrosion and rust

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "LIFT GATE IS CORRODED AND RUSTING IN BIG CHUNKS AT THE POINT WHERE THE LIFT GATE AND THE RUBBER SEAL MEET ALONG THE INSIDE BOTTOM OF THE GATE. ALSO HAVE RUSTING UNDER DRIVER SIDE REAR WHEEL WELL FENDER. VEHICLE IS WITHIN 36K AND AND VERY LITTLE ADVERSE WEATHER…"~34,230 mi, complaint #1427206
  44. #44

    engine head gasket

    1 stranded, 1 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THE ENGINE DIED, AS I WAS DRIVING THE CAR DOWN THE INTERSTATE. THE STEERING WHEEL LOCKED AS I TRIED TO EXIT AND MY CAR DRIFTED INTO ONCOMING TRAFFIC. FORTUNATELY THERE WAS NO ACCIDENT BUT WHEN I WAS FINALLY ABLE TO GET THE CAR TO THE SIDE OF THE ROAD IT WAS SE…"~119,000 mi, complaint #1258620
  45. #45

    seatbelt and pretensioner

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "REAR SEAT CENTER SEAT BELT LATCH IS IN A LOCATION THAT IS EXTREMELY HARD TO USE AND WHEN THE SEAT BELT DOES GET BUCKLED, IT IS SO UNCOMFORTABLE THAT I HAVE HAD PEOPLE UNBUCKLE. YOU ACTUALLY SIT RIGHT ON THE LATCH WHEN IT IS BUCKLED. THERE REALLY SHOULD BE A…"~500 mi, complaint #857667
    • "PASSENGER SIDE SEAT BELT LOCKS IN PLACE WHILE IN MOTION REGARDLESS OF WHETHER THE BRAKE IS PRESSED OR NOT. STAYS LOCKED IN PLACE DURING LONG ROAD TRIPS UNTIL SEAT BELT IS DISCONNECTED AND RECONNECTED. THIS HAPPENS FREQUENTLY (WHEN I HAVE A PASSENGER) EVER SI…"~35,000 mi, complaint #1545485
  46. #46

    suspension struts shocks

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "DRIVER SIDE STRUT KEEPS GOING OUT ALREADY HAD IT REPLACED A MONTH AGO AND DRIVER SIDE WINDOW CRACKED FOR NO REASON FROM DOWN IN THE DOOR NOT EVEN WHERE ANYONE COULD HIT IT."~80,000 mi, complaint #1576380
    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, A CLUNKING NOISE WAS HEARD COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE STRUTS FAILED A…"~105,000 mi, complaint #1320014
  47. #47

    trunk or liftgate

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2011 Ford Edge. The contact stated while driving 60 mph, the tailgate ajar warning light illuminated. The contact pulled over to the side of the road and checked and saw that the tailgate was closed. The contact opened and then closed the ta…"~180,000 mi, complaint #1750376
  48. #48

    battery and charging

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I recently bought this vehicle July 3, 2025 I have got it diagnosed and I have got everything replaced that was needed I have got a replacement battery, started, and alternator checked by different people everyone is saying they are good. But I keep getting "…"complaint #2111874
  49. #49

    emissions aftertreatment

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "UNABLE TO PASS EMISSIONS BECAUSE THE SYSTEM RESETS ITSELF ON RESTART RESULTING IN MY EMISSIONS TEST SENSORS REPORTING INCOMPLETE INSTEAD OF COMPLETE. SAME AS FORDS 13E04 BUT MY VIN IS NOT COVERED BY THAT RECALL. [XXX] INFORMATION REDACTED PURSUANT TO THE F…"~75,000 mi, complaint #1352205
  50. #50

    engine oil consumption

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "MY OIL LIGHT KEEPS COMING ON AND I JUST GOT AN OIL CHANGE ON 2-10-2020. IT DOESN'T COME ON UNTIL CERTAIN MOMENTS WHEN I PRESS THE BRAKES OR WHEN I'M STATIONARY (FOR EXAMPLE AT A STOP LIGHT)."complaint #1645432
  51. #51

    evap system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "CHECK ENGINE LIGHT COMES ON FROM ERROR CODE P0456 - SMALL LEAK DETECTED IN THE EVAPORATIONS EMISSIONS (EVAP) SYSTEM. THE CHECK ENGINE LIGHT COMES ON EVERY TIME THE VEHICLE IS FUELED WITH GASOLINE. MY MECHANIC ADVISED THIS IS A COMMON PROBLEM IN FORDS WITH THE…"~110,000 mi, complaint #1569186
  52. #52

    fluid leak unspecified

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "PTU IS LEAKING I KNOW THERE WAS A RECALL FOR THE F-350S"~116,364 mi, complaint #1739636
  53. #53

    interior trim

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I I CANNOT REMOVE THE HEAD RESTS ON THE REAR SEATS. THIS HAS BEEN A PROBLEM SINCE I BOUGHT THE VEHICLE IN 2014, I BELIEVE. IF I PUT THE REAR SEATS DOWN, IT'S OKAY, BUT WITH THEM UP, IT BLOCKS APPROX. 30% OF VIEW, OUT THE BACK WINDOW. TO ME, THAT'S A SAFETY…"~12,000 mi, complaint #1721565
  54. #54

    parking sensors

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING 8 MPH, THE REVERSE SENSORS WENT OFF. THE CONTACT MENTIONED THAT THE VEHICLE WAS TURNED OFF AND RESTARTED. WHEN THE VEHICLE WAS PLACED IN REVERSE, THE INSTRUMENT PANEL AND BACK UP CAMERA WENT BLANK. THE CONTA…"~128,000 mi, complaint #1605663
  55. #55

    phone connectivity

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "BLUETOOTH INOP ,DOES NOT ALLOW CONNECTIVITY AFTER 3.0 MONTHS. WORKED FINE. EVERYTHING ELSE FUNCTIONS CORRECTLY. LOVE THE VEHICLE. HAVE ALREADY TURNED IT OF THEN BACKON. TRIED ANOTHER PHONE. *TR"~2,500 mi, complaint #847007
  56. #56

    starter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "BATTERY TESTED FINE. WHEN STATIONARY THE FORD EDGE WILL NOT START AND ALL WARNING SIGNS FOR THE VEHICLE ARE ON. THE RADIO TURNS IS ON AND INTERIOR LIGHTS. ALSO, WHILE IN MOTION THE CAR IT ALL OF SUDDEN STOPS IN THE MIDDLE OF TRAFFIC MY NEIGHBORHOOD."~124,000 mi, complaint #1408654
  57. #57

    steering electric assist

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2011 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. There was an abnormally loud cranking sound upon starting the vehicle. While driving at highway speeds, there was a steady abnormal soun…"~150,000 mi, complaint #2081860
  58. #58

    torque converter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "DRIVING APROX. 40 MPH WRENCH LIGHT COMES ON, CALL DEALERSHIP TO SEE WHAT WOULD CAUSE IT. THEY SAY TO KEEP DRIVING UNTIL THE CHECK ENGINE LIGHT COMES ON AND THEN BRING IT INTO BE CHECKED (100.00). CHECK ENGINE LIGHT CAME ON 3 DAYS LATER, I HAD A LITTLE COMPUT…"~98,000 mi, complaint #1215681
  59. #59

    tpms

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "FAULTY VEHICLE TPMS SYTTEMS. THEY BECOME BRITTLE AND WHEN YOU TRY TO CHECK THE AIR IN THE TIRE THEY CAN BREAK. THE MATERIALS USED ARE VERY CHEAP AND ARE UNSAFE. IF YOU BREAK ONE OR CRACK ONE YOU LOOSE ALL THE AIR IN THE TIRE. AS A AUTOMOTIVE LUBRICATION CE…"complaint #876399
  60. #60

    transmission manual clutch

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I'm not sure if it's electrical or the transmission. My car is not going on parking gear. The car don't start abs the shifter is not moving. My car shifter was on parking gear, but on the dash it's not showing it's on parking. My safety concern is that the ca…"complaint #2011346
  61. #61

    wheel bearing

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "BOTH MY WIFE AND I NOTICED THAT THERE WERE LOUD NOISES COMING FROM THE REAR END OF THE VEHICLE...GROWLING NOISES WHICH BECAME NOTICEABLE AROUND 30 MPH. AS THE SPEED INCREASED, THE NOISE LEVEL DID AS WELL. I WAS TOLD BY A FORD MECHANIC THAT THE REAR WHEEL BEA…"~32,000 mi, complaint #1153703

Recall-sized clusters

These are large batches of near-identical complaints (recall notifications, service campaigns), kept separate from the ranking above so they don't drown out individually-reported problems.

Not matched to any cluster below: every campaign NHTSA has on file for this exact make/model/year is 10V516000, 10V659000, 11V128000. This is a vehicle-wide list, not an attribution - see below for which clusters have a real, complainant-cited match.

NHTSA investigations

Search NHTSA's own recall and complaint database for FORD EDGE directly.